An Improvement Plan from NBS College
HI-TOP
SUPERMART
A kaizen paper presented to the Faculty of the College of Entrepreneurship and
Accountancy
NBS College
In partial fulfillment of the requirements for the course
Total Quality Management
Submitted By:
Torres, Mariel Erika B.
Osuyos, Hanna Mae
Dimanarig, Norelyn
1
Torres, Osuyos, Dimanarig Mr. Ronald Barriga
OPERATIONS/TQM
An Improvement Plan from NBS College
I. Introduction
Hi-Top Supermarket Inc. opened its first store at 1650-52 Quezon Avenue,
Quezon City Metro Manila in 1976 and began its expansion by an additional 1
branch located 36 Aurora Blvd, 1109 Metro Manila. It has an accessible location that
is an advantage for their business. It is located near ABS-CBN and walking distance
from MRT Quezon Avenue station and Eton Centris.
Hi-Top Supermarket is one of the best stores for selling basic and prime
commodities to Lower and Middle-class people. It has one branch that is selling retail
and wholesale consumer goods, school supplies, home accessories and other
commodities that are known for their cheap, fresh products and discounted items. It
is also known for its manual over the counter payment with no bar codes over the
years.
We have chosen this business because we have seen opportunities for
improvements and changes in their operation between their working area, and we
wanted to develop an optimal solution to reach our desired plan for the future of the
business.
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Torres, Osuyos, Dimanarig Mr. Ronald Barriga
OPERATIONS/TQM
An Improvement Plan from NBS College
II. Statement of Purpose
The aim of this paper is to give Hi Top Supermart most favorable ideas for them to
improve in certain areas of their business such as to make their store organized and
upgrade their payment process especially now that speed, convenience and ease for
the customers are now considered standard requirements when it comes to making
payments, especially now that everything is a lot easier because of technology.
As we gather data, we discover that these are some of the problems of a buyer in Hi
Top Supermart:
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Torres, Osuyos, Dimanarig Mr. Ronald Barriga
OPERATIONS/TQM
An Improvement Plan from NBS College
III. Plan of Action
As we observe the store, we discover the strength, weaknesses, opportunities, and
threats of the business. So as Researchers, we came up with a plan that we believe
will be much easier for the employees and will be more convenient for the
customers.
Machine:
★ Adopting new and innovative electronic device Simple Point of Sale (POS)
System
★ Features starting from barcode scanners and ending with card payment
terminals.
Why POS?
★ Allows you to have better control over your business operations
★ Know exactly which products you have sold on a daily or monthly basis
★ Accurate and Proper Inventory System
★ Processing transactions much easier
★ Offer features that can turn your cash register into a full business
management solution
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Torres, Osuyos, Dimanarig Mr. Ronald Barriga
OPERATIONS/TQM
An Improvement Plan from NBS College
Environment:
★ Light ambiance by rearranging the arrays and organizing the placement of
goods.
★ Changing the lights of the store
★ Relocating properly the air conditioners to equalize the air distribution.
Management and Employees:
★ Allowing the employees to attend a seminar that talks about employees'
proper action within working hours.
★ Reduce the lack of attention to the area assigned to the employees.
★ Enlighten employees who like to roam around the vicinity.
★ Assigning more faster employees in the counter area which can reduce the
queue in paying.
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Torres, Osuyos, Dimanarig Mr. Ronald Barriga
OPERATIONS/TQM
An Improvement Plan from NBS College
IV. Benefits
The owner, management, employees and especially the customers are the
main beneficiaries of this paper, indicated below are the benefits:
The owner and Management
★ Save Resources
★ Serve more customers
★ Increased Profits
★ Gain Customers loyalty
Employees
★ Quicker Service
★ Improve customer satisfaction
★ Less work
Customer
★ Easy to remember the placement of the goods
★ Shorten grocery time
★ No queue to stress about
★ Convenient to shop
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Torres, Osuyos, Dimanarig Mr. Ronald Barriga
OPERATIONS/TQM
An Improvement Plan from NBS College
V. Plan Viability
Above is the proposed floor plan of the store for the customer to be able to shop with
convenience and at ease. From the entrance the goods is arranged in a way that the
customers will easily see the goods that they will buy.
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Torres, Osuyos, Dimanarig Mr. Ronald Barriga
OPERATIONS/TQM
An Improvement Plan from NBS College
From manual cash register to Simple POS system the inventory of the goods in the
market will be automatically control by the management with the use of barcodes
and scanners. With this improvement it will lessen the work of the employee that will
eliminate queue in payment.
Same as with the seminars
that the company will have, it
will result to more motivated
and goal oriented
employees.
Through this proposed plan
we can attain long-term survival and can sustain more profit for the business just by
improving some of the features of Hi Top Supermarket.
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Torres, Osuyos, Dimanarig Mr. Ronald Barriga
OPERATIONS/TQM
An Improvement Plan from NBS College
VI. Desired Outcomes
★ Effortless, Fast, Enjoyable shopping time for shoppers
★ Can meet and surpass shopper expectations
★ Convenience for customer
★ Simple and practical for the employee to do their work by just navigating the
screen monitor and using barcode scanner
★ Easier for both the employee and the customer
★ Efficient tools to support employee’s work
★ Smooth run of operation
★ Updated Inventory
★ No queueing in payment
★ Improved payment method
★ Diverse payments types including EMV chip cards, contactless payments
(NFC), and mobile wallet payments
★ Increase of profits of the owner
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Torres, Osuyos, Dimanarig Mr. Ronald Barriga
OPERATIONS/TQM
An Improvement Plan from NBS College
VII. Necessary Resources
The Necessary Resources for this simple improvement to work are the following:
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Torres, Osuyos, Dimanarig Mr. Ronald Barriga
OPERATIONS/TQM
An Improvement Plan from NBS College
VIII. Preparations Made
The group’s preparation of the research begins during the proposal stage
where the researcher agreed to do a series of tasks or steps to obtain the needed
information.
The group was tasked to observe the store to find some improvement needed.
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Torres, Osuyos, Dimanarig Mr. Ronald Barriga
OPERATIONS/TQM
An Improvement Plan from NBS College
The line of the customer to the cashier's counter piled up because of slow paced
payment system. This how they manually verify the price of the items that were
bought by the customers.
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Torres, Osuyos, Dimanarig Mr. Ronald Barriga
OPERATIONS/TQM
An Improvement Plan from NBS College
This is how the group researcher
discussing we have collected from our
observation and interviews with the
customers of the supermarket.
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Torres, Osuyos, Dimanarig Mr. Ronald Barriga
OPERATIONS/TQM
An Improvement Plan from NBS College
IX. Conclusion
Hi-Top Supermarket is one of the best stores for selling basic and prime
commodities to Lower and Middle-class people. It has one branch that is selling retail
and wholesale consumer goods, school supplies, home accessories and other
commodities that are known for their cheap, fresh products and discounted items. It
is also known for its manual over the counter payment with no bar codes over the
years.
Advanced and updated system specifically in the payment section of an entity
technically provide more efficient service to the customers. This includes the
development of code scanner to fasten the turning point of the customers at the
counter which will lessen the crowded part in the counter area.
In addition, organize and well piled products in the array is also a contributor
to an efficient service. This means that organization of products according to its
usage and type will basically help the customers to shop with less tiring experience
roaming around the market. This also includes the proper ventilation of the area for
the purpose of those who have difficulties in seeing products.
Consideration of these aspects for the improvements of the market will
obviously increased the percentage of the market to meet probably the highest
satisfaction level of the customers. First and foremost the real objective is to meet
the customers’ level of satisfaction that will reflect to the supermarkets financial
statements.
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Torres, Osuyos, Dimanarig Mr. Ronald Barriga
OPERATIONS/TQM
An Improvement Plan from NBS College
X. Works Cited/Consulted
Works Consulted.
Mr. Ronald Barriga
Lourdes Tan for pictures and Laptop
Mariel Erika Torres
Hanna Mae Osuyos
Norelyn Dimanarig
https://www.facebook.com/hitopsupermart/
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Torres, Osuyos, Dimanarig Mr. Ronald Barriga
OPERATIONS/TQM
