Business Communication

Acknowledgement

I am very much glad to Prof. Anju for giving us such an

interesting project in which we had to choose our own topic
for presenting.
It was an immense pleasure to work on this project. I taken
the topic anger i.e. its effects and remedial measures.
I really thank Prof. Anju and I also expect such interesting
and knowledgeable projects in future also.

Thank you…

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Introduction to Anger

Have you ever lost your temper? Did you yell and scream or want to hit
someone? Maybe your little brother got into your room and played with
your toys without permission. Or maybe your teacher gave you too
much homework. Or maybe a friend borrowed your favorite video game
and then broke it. That made you angry!

Everyone gets angry. Maybe you "lose your cool" or "hit the roof." Anger
can even be a good thing. When kids are treated unfairly, anger can help
them stand up for themselves. The hard part is learning what to do with
these strong feelings.

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What Is Anger?

You have lots of emotions. At different times, you may be happy, sad, or
jealous. Anger is just another way we feel. It's perfectly OK to be
angry at times — in fact, it's important to get angry sometimes.

But anger must be released in the right way. Otherwise you'll be like a pot
of boiling water with the lid left on. If the steam doesn't escape, the water
will finally boil over and blow its top! When that happens to you, it's no
fun for anyone.

Types of Anger

Anger can be classified into two broad categories i.e. Passive and
Aggressive:

Passive anger can be expressed in the following ways:

 Secretive behavior, such as stockpiling resentments that are

expressed behind people's backs, giving the silent treatment or under
the breath mutterings, avoiding eye contact, putting people
down, gossiping, anonymous complaints, poison pen letters, stealing,
and conning.

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 Psychological manipulation, such as provoking people to aggression

and then patronizing them, provoking aggression but staying on the
sidelines, emotional blackmail, false tearfulness, feigning illness,
sabotaging relationships, using sexual provocation, using a third party
to convey negative feelings, withholding money or resources.

 Self-blame, such as apologizing too often, being overly critical,

inviting criticism.

 Self-sacrifice, such as being overly helpful, making do with second

best, quietly making long suffering signs but refusing help, or lapping
up gratefulness.

 Obsessive behavior, such as needing to be clean and tidy, making a

habit of constantly checking things, over-dieting or overeating,
demanding that all jobs be done perfectly.

Aggressive anger

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 Threats, such as frightening people by saying how you could harm

them, their property or their prospects, finger pointing, fist shaking,
wearing clothes or symbols associated with violent
behavior, tailgating, excessively blowing a car horn, slamming doors.

 Hurtfulness, such as physical violence, verbal abuse, biased or

vulgar jokes, breaking a confidence, using foul language, ignoring
people's feelings, willfully discriminating, blaming, punishing people for
unwarranted deeds, labeling others.

 Destructiveness, such as destroying objects, harming animals,

destroying a relationship between two people, reckless
driving, substance abuse.

 Bullying, such as threatening people directly, persecuting, pushing

or shoving, using power to oppress, shouting, using a car to force
someone off the road, playing on people's weaknesses.

 Unjust blaming, such as accusing other people for your own

mistakes, blaming people for your own feelings, making general
accusations.

 Manic behavior, such as speaking too fast, walking too fast, working
too much and expecting others to fit in, driving too fast, and reckless
spending.

 Selfishness, such as ignoring other's needs, not responding to

requests for help, queue jumping.

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 Unpredictability, such as explosive rages over minor frustrations,

attacking indiscriminately, dispensing unjust punishment, inflicting
harm on others for the sake of it, using alcohol and drugs, illogical
arguments.

Is Anger Harmful?

The answer: Not all the time. In fact, anger has its positive aspects.
Consider the following three points:

1) The capacity to feel anger is natural; it is built into our bodies and is
important for moderating our physical and emotional levels or for us to
"fight" with an elevated level of energy;

2) Anger is a signal that something is wrong. Like pain, anger signals a

need for correction. Long-term suppression of these signals may be
emotionally and socially harmful. Anger may be the last emotion to
resist numbness and despair, and is thus a survival mechanism, a last
ditch attempt to make good;

3) Anger warns others to be careful. Anger serves as the "relationship

cue" that helps to indicate tension and even danger. Getting angry
when expressing
grief is a typical example
of such "relationship
cue" anger.

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What Should we Do If we Get Angry?

Don't lose control if you get angry. Taking it out on others never solves
anything. Instead, admit to yourself that you are angry and try to figure
out why. What can you do to keep the situation from happening again? If
your little sister gets a toy and you don't, it's not OK to break that toy.
Maybe you can ask her to share it with you. Or if your science homework
is too hard, don't rip up your notebook. Ask your teacher or a parent for
help instead.

It helps to talk about your anger with an adult, such as a parent, teacher,
or relative. Once you talk about anger, those bad feelings usually start to
go away.

Anger Management Techniques for Youth

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Individuals between their late teens and late 20s are considered to be the
most vulnerable individuals when it comes to taking a wrong step out of
anger. They do tend to repent for this, but once the damage has been
done, nothing much can be done about it. Stats show that most of the
people who take to anger management also belong to the same age
group.

Take a Break

This is one of the simplest methods of anger management. Whenever you

are angry about something or someone, you can ideally stay away from
that person or that thing for a brief period of time. This will help you to
regain a composed mindset and think over the issue to find a possible
solution.

Identify Possible Solutions

During the break, you can evaluate all the possible options to avoid
further complications or damage. You mind may tend to divert to the
'cause' which made you angry, but you will have to deviate away from the
cause, and think about the possible effects of your outburst.

Assertive Communication

Talking can indeed resolve issues, especially when you use assertive
communication techniques.

Humor

Humor, is no doubt the best way to resolve tension between two people.
As soon as you realize that the 'discussion' is turning into an 'argument',

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and may deteriorate even further, you can add a hint of humor to the
conversation.

Don't Hold a Grudge

This is the worst thing you can possibly do, and it will just add to the pent
up tension within you. Every time you come across the person, you will
recollect the moment and your temper will flare all over again.

Anger Management Techniques for Kids and Teens

Follow some techniques on anger management that may help your kids
and teens in reducing their anger. These anger management techniques
include:

Relaxation techniques

Some relaxation techniques such as deep breathing and meditation can

help your children calm down their anger. Deep breathing involves the
breath in and breath out technique.

Visualization:

Teach your kids and teens to visualize beautiful, green scenery and feel
the cool air.

Good parenting

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Show willingness to hear what your kids or teens demand from you. Give
them time and shower love and affection. Be friendly and teach them to
forgive others.

Listen to your children

Listen to the problems and complains of your kids and teens. Show
eagerness in solving their problems. Teach them how tolerance can help
them control their anger.

Choose a hobby

Divert the kids or teens towards their favorite hobbies such

as singing, gardening, dancing, painting, stamp collection, etc. or
whatever they like.

Be assertive

Instruct your kids or teens to express their feelings and desires without
demanding or offending the rights of others. Train your kids or teens to be
assertive rather than using offensive abuses, which may hurt other
persons.

Stress management

Is your kids or teens' anger getting out of control? If yes, then it is time to
teach them some stress management skills, as excessive anger may lead
them to suffer from stress and anxiety.

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Anger Management Tips for Children and Adults

The following are some anger management tips for children and adults as
well. Before going on to discuss the tips, I would say that, these tips would
not completely nullify your anger, but of course, these would help in
decreasing it, up to a large extent. So read on for some anger
management tips for adults and children.

Find out What and Why!

Anger is an expression that takes charge of your body's physical and

mental controls and unknowingly compels you to behave rudely and
wildly! You know how dangerous such a behavior can turn! So to avoid
such situations, find out the exact cause of your anger.

Try to Stay Silent!

Frankly speaking, that's not at all easy! I mean just telling someone to
stay silent in angry situations is very easy, however, being actually silent
on such occasions, is not everyone's cup of tea! However, try to be silent.
Do not speak much!

Control the Situation!

As I have said earlier, anger is such a powerful expression that it controls

your entire body, mind and soul. But here, in the conquest of winning over
anger, you need to control the situation and let not the situation control
you by making you angry, yell and doing weird things!

Alter the Thought Pattern!

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Often at our workplace or at home, we get angry when we hear the music
from our superiors! This results in a long self centered process, where 'I' is
the most important issue. However, on such occasions, try to change your
thought pattern for sometime and think of 'him' instead of 'I'!

Anger Busters

Here are some other things you can do when you start to feel angry:

 talk to a friend you can trust

 count to 10
 get or give a hug
 do jumping jacks or another exercise
 draw a picture of your anger
 play a video game
 run around the outside of the house five times as fast as you can
 sing along with the stereo

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 pull weeds in the garden

 think good thoughts (maybe about a fun vacation or your favorite
sport)
 Take a bike ride, go skateboarding, play basketball — do something
active!

Never getting angry is impossible. Instead, remember that how you act
when you're angry can make the situation better or worse. Don't let anger
be the boss of you. Take charge of it!

Anger management

Anger management deals with the management of one’s anger so that

the least possible damage is felt to self, others and the environment. This
involves understanding one’s anger patterns and dealing with them
effectively. One who can manage his own anger effectively can possibly
manage the anger of others as well.

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Three Stage Anger Management

Anger management can be divided into three stages –

1) Managing anger before it even shows in

2) Managing anger when you are angry
3) Managing anger after your anger

Managing Anger before it Ever Appears

Manage your anger before it manages you. This is the ‘prevention is

better than cure’ approach. This is actually the only effective technique
for anger management. This involves two steps:

1. Understanding the root cause of anger in general and of your anger

and anger patterns in particular.
2. It also involves having a self-structure that does not cram up stress
or that is non-conducive to anger or stress. This is done by
continuous practice of some releasing technique such
as meditation, relaxation (somatic relaxation like progressive
muscular relaxation and psychological relaxation like savasana,
autogenic training etc.). And also developing self-confidence,
courage etc.

Benefits of Anger

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Anger can also be very positive.

 Among other things, anger can motivate us to work harder to

accomplish our goals. This could mean playing harder on the defensive
end in a basketball
game, studying longer for an exam, or putting in more time when
learning to play an instrument.

 Anger can sometimes lead to newer, higher level goals, possibly

fueled by the desire to prove others wrong.

 Anger can also alert us that something is wrong and that we need to
respond. When we defend ourselves or defend someone else, it is
often our anger that spurs us into action. This can be the love of a
mother protecting her child, a classmate or colleague standing up to
a bully, or an innocent bystander intervening on behalf of a victimized
stranger.

 Generally speaking, anger is what prevents us from passively

accepting societal wrongdoings and ignites us to take action.

 Many of society’s most important changes have come about

because people got angry with the way things were and set out to
correct those injustices. Some
examples include the Women’s Rights Movement, the abolishment of
slavery, and the Civil Rights Movement.

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 Countless people have been helped by the actions of those who

experienced anger and decided to do something positive to make
things better.

 So the next time that you lose your cool and say or do something
that you regret, just remember that anger does not have to be your
downfall.

Conclusion

Anger can be disastrous if not controlled. One should not lose control over
the anger as it is harmful not only in personal life but also in corporate
life.

As a manager we should learn how to control the anger and politely solve
the matters with employees, clients or any other parties. It is rightly said
that “Anger is a one letter short of word Danger.” So in order to avoid
danger situations one should have the control on their anger.

Various techniques should be adopted to avoid the anger and every

problem will be solved peacefully due to which anger arises.

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