IMPORTANT NOTES

1. Attendance & Punctuality

updated i. The tutor must clock in the ‘Class Table’ 30-10 minutes before the start of the first class. He/she requires pressing the ‘Yes, I am ready’
button before the first class. If the tutor misses the 'Duty Check' before the class, usually a skype calling conducted by the CS, his/her classes may
be canceled and even recorded as ‘Absence.' If the tutor did not clock-in 10 min before the first class, he/she would get a penalty on "late for clock-
in."
ii. Each lesson consists of 25 minutes. The Tutor has the duty to conduct the lesson on time. Any absence, lateness or leaving early without prior
notice will result in the penalty of lesson fee and even warning letters.
2. Cancellations of Classes: updated
i. The tutor cannot cancel lessons that have been already booked.
ii. If an emergency arises, you must notify your DS and the CS staff at least 24 hours before the start of the lesson.
iii. If the cancellation request is confirmed (NOT sent!) by the DS/CS within 24 hours before the classes, the first four (4) canceled classes will still be
recorded as ‘Absence’ and the penalty will be conducted. For the case when the cancellation is not even notified by the CS/DS, the tutor will
receive a warning letter because of the ‘Absence.' For the non-human emergencies, the tutor can open a dispute providing effective proof to
his/her direct supervisor to reconsider the penalty.
iv. If your cancellation request is not confirmed by the DS/CS, you cannot cancel those classes.
v. The penalty for every "Absence" is two (2) times of the lesson fee, equally the hourly rate.
vi. For the schedule without lessons, The Tutor must be on standby for unexpected lessons and other assignments with his/her SKYPE online and
phone connectable. If The Tutor has to deal with other business during the "free" schedule, he/she must inform the CS and Manager 30 min in
advance. Any unreachable situation during the shift on duty will be considered as Absence.
vii. The tutor will not be paid the base fee for the cancellations due to the tutor's problems including those affected by the fortuitous events such as
typhoon, earthquake, etc.
viii. Don't settle student cancellation without authorization.  For any cancellations from students, you are not allowed to permit and can't permit it.
What you can do is inform our CS of this, click CS Assistance right away, and let all it solved by CS members. Violators will lose his or her class fee of
that class as the punishment of the violation.
3. Warning Letter & Termination Letter

i. The Tutor may receive the warning letter from Acadsoc if she/he’s not able to comply with his/her duties (absence, lateness and poor
performance). If The Tutor has received the warning letter, he/she must carefully accord to the advice in it to improve his/her performance.
ii. If The Tutor fails to accord to the rules and ignore the management of the Acadsoc staff, having the warning letters for 3 times, he/she will
receive the termination Letter from Acadsoc. Please also check the Restrictions session in training kit very carefully.
iii. Your salary increase will be postponed if you received a warning letter during your appraisal period.

You may receive a warning letter for reasons such as but not limited to:
AWOL
Mass cancellations
Cancellations without informing DS/CS
Bad attitude to student/CS/DS
Plagiarism(class remarks)
3 complaints for a continuous of 30 days
More than 5 complaints within 3 months
Disclosure of confidential information, such as schdule/salary
And, 3 warning letters=termination of employment.
4. Tutor's Nationality

Students are usually curious about tutor’s nationality and where they are from. To avoid discrimination based on nationality and to build an
environment that only focuses on tutor’s teaching abilities, Acadsoc strongly recommends that every tutor uses the below answers when a student
asks where you are from.
Student: Where are you from? / What's your nationality?
Tutor: Sorry, I am not allowed to disclose my nationality, because it is a code in Acadsoc that tutors should be judged by their teaching abilities, but
not nationalities, as there were cases where our teachers were discriminated and insulted by a student because of her nationality. All I can confirm
with you is that I am currently working in a London/ New York based company.
5. Booking rate
If you did not get an 80% booking rate of the week, your number of working hours may be decreased for the next week at your DS's discretion.

6. Complaints
Once a complaint is verified, a 50% hourly rate will be deducted (equal to the salary of 1 class).

And each cutoff,

the 1st verified complaint = 50% hourly rate deduction,
the 2nd verified complaint = 100% hourly rate deduction,
the 3rd verified complaint = 200% hourly rate deduction with a warning letter,
All complaints from students/QA/CS will be verified firstly by our Complaint Department, and then proceed to your DS. If you have any concerns
about the complaints, please present valid proof to your DS so that he/she can investigate(such as screenshots of having class on time/chat history
that shows you are innocent).
The deduction in salary is calculated for each cut-off, but your complaint records will not be cleared after the salary issuance date. Which means
your DS will still take your complaints record into consideration when evaluating your performance.
This new policy is effective from September 1, 2017, but it doesn't mean your complaints record before this date can be erased.

7. Class Requirements
Before class:
1. You must check your internet connection, camera, and microphone every day before the start of your shift.
2. You must maintain a clean, bright and noise-free background, without curtains waving behind.
And a neat, decent, presentable and professional appearance at all times while on duty. Pajamas, bathrobe, or any other informal dresses are
prohibited.
3. You must check the student's class requirements and learning needs before each lesson.
In class:
1. You must focus on the lesson itself. Wasting time searching for online information, eating, lying down on the couch, making phone calls, chatting
with irrelevant people, leaving halfway are prohibited.
2. No more than 1 minute for VIP students’ self-introduction during the warm-up. Make it brief and professional.
3. If students report that you are having unstable audio/video connections in class, you will need to restart your camera or change to an audio call.
4. Do check students' comprehension! If students show confusions or long-time silence, you must actively type and provide Chinese translation to
students during class, as long-time silence often means that students are not clear or didn't catch you.
5. You must remind students the class will be over in 1 or 2 minutes before ending the class. Never end a class less than 26 minutes.
6. You must extend another 30 seconds at least,  to politely say goodbye to students and express eagerness to meet them again.
After class:
1. You must provide detailed and practical suggestions and feedback in the class remark. “N/A” or plagiarism is prohibited.
2. You must be friendly and patient, and avoid conflicts when your student is not in a good mood. Arguing with students is strictly prohibited on any
occasion.
Warning:
1. Privately changing class time with students is prohibited.
2. Neglect of duty, failure or refusal to cooperate will not be tolerated.
3. Violent, sexual, verbally abusive, or any other inappropriate or indecent behaviours are prohibited.

Please keep your professionalism, and be reminded that our QA department will check your classes every now and then, failure to meet the above
standards may lead to a warning or even termination.
RESTRICTIONS
1. The tutor should not disclose any of the accounts, including the login details of the teaching system, working QQ and Skype, to any third parties
without Acadsoc's knowledge. It's also prohibited to find a replacement for his/her classes with the same tutor's account.

2. The Tutor should not change his/her QQ password without the supervisor's approval. Also, the tutor is not suggested to use his/her personal
Skype for the online classes with Acadsoc because he/she has to provide the login details of the Skype to Acadsoc for the case of an investigation.

3. The Tutor should not provide online English lessons directly to the clients without Acadsoc's knowledge during and up to a year after the
validity of the working agreement. The tutor is obliged to report to Acadsoc immediately if the student requests an outside trade.

4. The Tutor should not render her/his lessons to another company engaged in the business of giving online English lessons during and the validity
of his/her contract with Acadsoc.

5. The Tutor should not disclose his salary information to any third parties without Acadsoc's knowledge.

6. The Tutor should not talk about violence, sex, nationality, religion, and politics with the students during the class.

7. The Tutor should not disclose his schedule to the student. This includes but not limited to,
Sending screenshots of your class table to your students
Telling them your availability
Informing them when your schedule has been plotted
The above behaviors are not only harmful to the company but also against the professional ethics of the employee. According to the working
agreement, the following actions may be taken once one of the above-mentioned rules is violated:
1. The contract will be terminated immediately by the company if any of the violations are proved.
2. A minimum of 20,000PHP will be penalized in your final paycheck.
3. Your profile will be recorded and submitted to the common database of the industry. That means you may no longer have a chance to apply for
the positions in the company and even some other similar companies.

Acadsoc is a data-based ed-tech company in which the data and proof speak louder than anything do. Your classes are being recorded by the
system and monitored by the managers and QAs. So do not take any chance to do the bad things or seek private gains, but do focus on your
students and get your data better. You will one day stand out.
Class Table:
1. Class table is a page that indicates the tutor’s working hours, the student’s name, and the tutoring tools.
All our students choose to book your class based on your profile (self-introduction, voice recording, personal certificates, interests, etc. ) at the
beginning. Please make sure you have finished all tutor's information before we start to schedule your class table.
You should not disclose/discuss your schedule or available time to/with your students. If they have such questions, please always refer them to
CS.

2. Policy on adding and cutting class time

Requirements for adding working time:

1) With more than 90% booking rate and two consecutive weeks of full attendance of the schedule;
2) Some students are requesting your classes in your additional time;

Conditions for cutting working time:

1) When you have less than 80% booking rate in a week, your schedule for the next week will be cut down.
2) If you received more than two complaints within two weeks, your schedule for the next week will be cut down.
3) If you have tutor's cancellations in the current week, your schedule for the following week may be cut down/locked at your DS's discretion.
4) Top tutors and tutors that have trial classes. If cancellation of trials occurred more than twice within 15 days, the number of trial classes will be
reduced in the following week, and the enrollment bonus may be decreased.
Class details:
Tutors can simply click the time slot listed on the class table, and it will bring you to the class details.

Remarks:
It is a MUST for you to fill in your comments for your student after the class.
1. ONLY classes with a filled remark will be included as part of your salary payment.
2. ONLY one remark is needed if one set of material is used (Even if you have two consecutive classes with the same student, the number of
remarks needed depends on the number of material you used)
3. You have to click on either “Leave Class Remarks” or “Submit Later” within 30 minutes after your class time to make sure you can leave a proper
remark for the class you have attended. 
4. If a class is not attended (e.g. student is absent), no remark is needed. All you have to do is to click on “CS assistance.”

You can find this section by following steps:

*Remarks for consecutive classes:
For the consecutive classes with ONLY one material, you can give comments under the first class, and for the second/third class, please click on
"same material as a previous class." Then the class would be completed automatically.
(The number of remarks needed depends on the number of material you used)
 SALARY

Payment = Base Salary + Bonus - Penalty

Base Salary: Base salary is calculated from Valid Working Hours (Friday-Thursday) and the Hourly Rate under contract.
Completed Class Bonus: Only those who give at least 4 hours (8 classes) each day are included in this bonus system.
If you complete more than 75%(including) lessons of your total lessons in one day, you can get a 10% bonus of your base salary on that day
If you complete 100% lessons of your total lessons in one day, you can get a 20% bonus of your base salary on that day.
You will get the current week's Completion Bonus in the week after next.
For example, cut-off is June 1-15, and salary day is June 16, your Completion Bonus included will be till 7 days before  June 15, which means May
25-June 8

Perfect Attendance Bonus（PAB）: You will get 1000 Php(or equivalent USD) Bonus/cut-off with the following requirements.
1) You have passed probation;
2) You can open at least 30 hours a week, for at least 5 days per week; which means:
14 days cut-off, 60 hours,
15 days cut-off, 64 hours,
16 days cut-off, 68.5 hours
3) You did not have any cancellations, absences or closed plotted schedule before the salary cut-off.
4) You didn’t have any bad rating from the students during the salary cut-off;
5) You didn’t have tardiness (including clock in late) or leave early in any of your classes for the cut-off.
Learn more
Enrollment Bonus : You can get USD1 (PHP50) per enrollment for trial classes.
Absence : For every absent class and each of the first four lessons cancelled without prior notice 24 hours in advance, you will be penalized 2 times
the lesson fee, equally 1 time of your hourly rate.
Student/QA/CS Complaint: If you get a student/QA/CS complaint, that class will be penalized. You may also receive complaints including but not
limited for the below reasons.
 Bad Behavior: E.g. teaching with bad internet, working with negative attitude, playing during classes, asking for leaving with your time
booked, doing other things not work-related during class.
 Late for Class without Notice: For lateness, each class will be penalized 1/2 of your hourly rate.
 Leaving Early without Notice : For leaving early without notice, each class will be penalized 1/2 of your hourly rate. 
Complaints rules updated
Once a complaint is verified, a 50% hourly rate will be deducted (equal to the salary of 1 class).
And each cutoff,
the 1st verified complaint = 50% hourly rate deduction,
the 2nd verified complaint = 100% hourly rate deduction,
the 3rd verified complaint = 200% hourly rate deduction with a warning letter,
All  complaints from students/QA/CS will be verified firstly by our  Complaint Department, and then proceed to your DS. If you have any  concerns
about the complaints, please present valid proof to your DS so  that he/she can investigate(such as screenshots of having class on  time/chat
history that shows you are innocent).
There are 6 different CS Assistance buttons for you to choose when you encountered problems in class. You may check a tutorial here.

1. Connection/Equipment issue: (you can click this button anytime during the class, no CS will be attending you)
(Before you click this button, the tutors need to do the self-checking first, to make sure the problem is not on the tutor’s side. Restart QQ/Skype,
re-enter Classin. Call the student multiple times. Ask if the student is willing to change to another teaching tool (From classin to QQ)
a. The student/tutor cannot hear student/tutor clearly
b. The student/tutor cannot see the student/tutor when the camera is on
c. The class audio is lagged
Note: once click this button, the tutor will be directed to do a speed test of the tutor’s internet, and there is also a link the tutor can send to the
student to check the connection of the student’s connection.
2. Student not yet shown up (click this button when you have waited the students for 2 mins and within 10 mins the class starts, no CS will be
approaching you on Skype)
a. The student has not yet entered the classin/Eclassroom
b. (You have already added the student in your account) the student is not replying to your QQ or skype messages
c. (You have already added the student in your account) When you call the student’s QQ or Skype, there is no answer
Note: The tutor can tag student absent when the class already started for 15mins and student is no-show

3. Set the current material (click this button whenever the current material is wrong)
a. There is no material in the class details highlighted in yellow
b. There is no material in the class details
c. Student reports that the material is not right, and the tutor cannot find the right lesson in the class details
d. The current lessons have all been completed
Please note: you can’t enter the classIn late even for 1 second, otherwise the current material is wrong
4. Cannot enter Eclassroom /ClassIn (click this button when the class already started and the tutor cannot entered the classroom because of the
problem)
a. Eclassroom/classIn is loading so long that the tutor can’t enter the classroom
b. When you are trying to enter the Eclassroom/classIn, there is error message
c. the Eclassroom/classIn kicks the tutor out when your connection is good and you have closed all the anti-virus app
5. Cannot add the student on QQ/Skype (click within 2 mins of the class starts)
a. The student haven’t accepted the tutor’s friends request
b. The student has verification questions that the tutor don’t have the right answer (the tutor cannot send the friends request of QQ or Skype)
c. When the tutor search the account of the student’s QQ or Skype, it can’t be found
Note: The tutor can tag your student absent when the class already started for 15mins and the tutor still cannot add the student
6. Others
a. If the above 5 situations don’t fit the situation, you can click this button, and specify the problems you have, and suggested solutions will be
provided.
b. For example, your QQ account is blocked and your DS is off.
Please note that the CS will prioritize to help the tutors who have clicked the first 5 buttons, take good use of them.
² What if I encountered another problem but have already used CS Assistance?
---You can direct your student to contact CS themselves, by sending the below sentence in Chinese.

The demo class will be a 25m real class with one of our real students. Please check the below tips for passing the demo.
-Lesson material is on the student's page.
-Contact the student on time.
-Check if the student has the correct material ready for class.
-Send the link to the material or share the screen with the student if the student doesn't have the book.
-Always correct the student (grammar and pronunciation).
-Be lively in the class.
-Add the student before the class time.
-Do the wrap-up.
-Do the report on time.
-Make a brief introduction when the class begins.
-Be careful on your accent and grammar.
Tips for editing your profile in the tutor system:
1. Make your audio and introduction longer and interesting to students.
Do not just copy the example in the system.
Add more detailed information, such as your working experience relating to English teaching, speaking, writing, your characteristics (e.g.,
passionate, like challenges), and areas you are good at (e.g., teaching kids, TOFEL).
It's not necessary to say "I am a nurse/call center agent by profession" in your introduction, as you are now a professional teacher already, and
students only want to know you are an experienced ESL teacher.
2. Use the second person. Persuade the students to choose u among all other competitive tutors.
3. Acadsoc prefers neutral, American or British accent.
Slow down your pace and practice more if you have an apparent accent.
Pay more attention to certain words (e.g., possible, basic, guarantee, stress...) and intonation.
4. Avoid mentioning nationality and locations. And also do not mention these during classes.
5. Make your audio clear without echo and noise (no dog barking, no baby crying please).
6. Use standardized written English without typos and format errors.

Tips for editing your QQ and skype profile:

Please standardize your profile of your working Skype and QQ.
Requests are as follows:
1. Avatar picture should be an Acadsoc logo;
2. ID name should be: Your ID name in Acadsoc Tutor's System + Acadsoc, 
e.g. Jeni.A| Acadsoc, Jeni.C| Acadsoc, Pascua| Acadsoc, etc.;
3. Please do not disclose your location information (including your country, city, and time zone);
4. Your gender should be the same as that in Acadsoc Tutor's System;
5. Time zone should be UTC+8, China Time.
Here's a QQ Chinese Version Tutorial:
https://drive.google.com/file/d/0B8B0pEipT8f8WGJGQ2NyN1RpZnc/view

Checklist before opening classes.

When you pass the demo class, your TM will send you the demo class report, which tells you which aspects you need to improve and open class
hours for you. Before you open class hours, pls make sure you have completed everything on the checklist.
1. You are familiar with all the rules and operations in the training kit.
2. You have completed editing your profiles (tutor system, QQ, and Skype)
3. Check teaching conditions, which includes:
(1) stable internet connection;
(2) stable power supply; (If power interruption happens frequently in your area, please try to solve it, e.g., buy a standby power generator.)
(3) neat, clear and bright background
4. Your teaching tools work well.
5. Confirm that your Paypal shown in the system is correct. If not, update the right one to your DS.

Tips for class remarks.

The class remarks should be longer, specific and helpful, or you may get complains both by students and quality assurance team. Here are some
examples.
Example One:
1. You were very attentive and remained focused during the class.
2. You exerted a lot of effort in pronouncing words.
3. Please pay closer attention to 2 words that are spoken fast and sound like 1 word; get it (sounds like "geddit"), sit down (sounds like sidown), did
you (sounds like dija)
4. Please pay closer attention to words with "L" and "R"; lyric, as well as "D" 
5. You were able to express yourself excellently and that made the discussion fun. 
6. Please improve on intonation and stresses (especially with questions) 
7. You were able to pronounce "T" words perfectly in only a few tries.
Example Two:
1. Please pay closer attention to words with "s" at the beginning 
2. Please pay closer attention to words with short "a" vowel sounds 
3. You were very enthusiastic and cheerful. 
4. Your reading skills are improving. 
5. Please look for cartoons or movies in English that Mike can watch so he can mimic the conversations. (a tutor's remark to an 8-year-old student)

Requirements for passing Probationary

1. No more than 1 complaint within 1 month.
2. No tutor's cancellation for at least 2 weeks.
3. More than 80% booking rate for 1 month.
4. Your average student's review points should not be lower than 4.98.

The above are the basic requirements, and other aspects may be considered as well such as working attitude and teaching ability. Your DS will
finally decide if you can pass probation or not.
If you did not meet the above requirements within 1 month, your probationary may be extended for several weeks at your DS's discretion.

Benefits of becoming a regular tutor in Acadsoc.

1. More bonus, e.g., PAB (Perfect Attendance bonus).
2. More class hours. You may request daytime hours on weekdays.
3. Chances to attend more professional training and teaching projects.
4. Chances to have trial classes.

Career Plan in Acadsoc

Tutor in probation---Regular tutor---New Top Tutor---Top Tutor
You can also apply for HR/trainer/admin positions in Acadsoc if you meet the requirements.
Acadsoc Teaching Standard
Teachers' evaluation will be implemented based on the Teaching Standards.

INDICATORS SUB INDICATORS DESCRIPTION

Lesson Warm-up Indicating class objective and class content; Creating a fantastic atmosphere
management
Tempo Management Managing the class tempo appropriately, which may contribute to a more interactive class

Wrap-up Making comments for the student based on his/her class performance; Providing constructive advice for
the student

Speaking Speed Controlling and adjusting speaking speed properly according to the student's listening ability

Personal Image Presenting a positive image and a neat background

Attitude Emotions Active; enthusiastic; devoted

Concentration Focusing on the class and the student without any distractions

Reactions Answering the student's questions accurately; Valuing the importance of class-related questions

Patience Paying attention to the needs of the student; adjusting teaching strategies according to the
requirement of the student

Professionalism Teaching Style Making the class interesting and attractive; Elaborating with clarity to ensure the student's
understanding of the main points

Knowledge Expansion Teaching the student with rich vocabulary; expanding knowledge by sharing extra teaching
materials and information. Besides, the tutor can use effective ways, like instant typing and
screen sharing etc, to share the vocabulary and knowledge with the student precisely and consistently.

Pronunciation Speaking with standard English without accent

Material Preparation Explaining new words and sentences rapidly; Organizing situational dialogues in light of the given material

Class Remarks Writing effective post-class remarks; Giving powerful error-correction suggestions

Tech Handling E- Conducting the lesson smoothly via effective application of the tutoring tools
Classroom/QQ/Skype

Connection Stability Delivering the lesson smoothly without retardation; Guarantying a stable connection
 Beginning Guide to teaching ESL
This guide is provided for those of you who would like to know some of the basics of teaching English to non-native speakers of English. It provides
some fundamental guidelines which will make your teaching more successful and satisfying for both the student and you.
There are a few important aspects to always keep in mind while developing any curriculum, be it only a few lessons or a full course:
 Language skills need to be recycled many times before they are actively acquired.
 All language skills - reading, writing, speaking and listening - should be involved in the learning process.
 Understanding grammar rules do not mean that a student can use that grammar - students need to actively practice skills they are
learning.

Language Recycling
The language being acquired needs to be repeated in a various number of guides before it can be actively used by the student. Studies have shown
that new linguistic functions need to be repeated at least six times before most learners can consider the new piece of language theirs. After six
repetitions, the newly acquired language skills are usually still only passively activated. The learner will require much more repetitions before
he/she will be able to use the skills actively in everyday conversation!
Here is an example of language recycling using the present simple:
 Work on the present simple rules.
 Read an article about the daily routines of someone.
 Listen to someone who describes his/her daily tasks.
 Have a discussion asking him to describe what he does on a daily basis, his wife, ask you questions etc.

Use All Four Skills

Employing all four linguistic skills - reading, writing, listening and speaking - when working through a lesson will help you recycle language during
the lesson.
Learning rules are important, but, in my opinion, practicing the language is even more important. Bringing all these aspects into a lesson will add
variety to the lesson - and help the learner pragmatically practice the language. I've met many learners who can knock off a grammar sheet without
a mistake and then when asked, "Could you describe your sister?”, Have problems. This is generally due to the emphasis is given in many school
systems to learning grammar.

Putting It All Together

So, now you understand the basic tenets of teaching English effectively. You might be asking yourself the question: "What do I teach?" When
planning a course most course books build their curriculum around certain themes which help glue everything together. While this can be rather
complicated, I would like to provide a simple example developing the present simple and past simple. Use this type of outline to build your lesson
and remember to provide a number of elements including listening, reading, writing and speaking and you should find that your lessons will have
the purpose and specific objectives which are definable - helping you and your learners recognize the progress you are making!
Who are you? What do you do? - Daily Routines
 Present simple Example: What do you do? I work at Smith's. I get up at seven. etc.
 "To be" present Example: I'm married. She's thirty-four.
 Descriptive adjectives Example: I am tall. He is short.

Tell me about your past - Where did you go on your last holiday
 Past simple Example: What did you go on holiday when you were a child? I work
 "to be" past Example: The weather was fantastic.
 Irregular verbs Example: go - went, shine – shone

Finally, the lesson generally will be divided into three principle sections:
 Introduction - introducing or reviewing the grammar or function.
 Development - taking that grammar and working on it in a reading, listening, or another form. This section should make up the bulk of
your lesson and include some different activities if possible.
 Review - review the principle concepts covered during the lesson. This can be very straight forward, and either student or teacher led
depending on the level of your learners. Take a look at some of the lesson plans here at esl.about.com (feel free to use them!) and notice how
the various methods mentioned above are employed while focusing on one specific linguistic function.

TIPS for trial classes:

1. Please pay close attention to the students' "LEARNING INTENTION" before the
class.

2. Please ask the students "WHY THEY WANT TO LEARN ENGLISH".

3. Please ask the students' feedback on your "SPEAKING SPEED, VOICE and LESSON
STRUCTURE etc" now and then.