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Vivek Anand Sharma: Mobile: + 91 9953600680

This document contains the resume of Vivek Anand Sharma seeking a job in system administration, integration, or technical support. He has over 5 years of experience in IT, including handling all systems and networks for North Branch customers at SREI. He is proficient in Windows systems, troubleshooting, LAN configurations, and first level technical support. His education includes a BCA and qualifications include Microsoft certifications. He has skills in server and client management, networking, security, and hardware and software maintenance. His previous roles include positions at Insight E-Solutions and Allied Digital Services providing hardware, network, and technical support.

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130 views3 pages

Vivek Anand Sharma: Mobile: + 91 9953600680

This document contains the resume of Vivek Anand Sharma seeking a job in system administration, integration, or technical support. He has over 5 years of experience in IT, including handling all systems and networks for North Branch customers at SREI. He is proficient in Windows systems, troubleshooting, LAN configurations, and first level technical support. His education includes a BCA and qualifications include Microsoft certifications. He has skills in server and client management, networking, security, and hardware and software maintenance. His previous roles include positions at Insight E-Solutions and Allied Digital Services providing hardware, network, and technical support.

Uploaded by

VIVEK ANAND Sharma
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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VIVEK ANAND SHARMA

Mobile: + 91 9953600680 Email: [email protected]

OBJECTIVE:
 I am seeking a challenging and rewarding job in the field of System Administration / System
Integration / or Technical Support, with a reputed Organization.

WORK SUMMARY:

 Having 5+ years of experience in IT industry.


 Handling All North Branch at SREI Customer Site.
 Maintaining Windows based systems.
 Trouble Shooting of Operating Systems & Software’s.
 Handling standalone PC’s, Server and LAN configurations
 Implementing, Configuring and Maintaining LAN/ Broadband Networks
 Call logging, updating and closer as per SLA
 First level support for all customer queries
 Desktop support (L2)
 Team management
 Co-ordinate with vendors for AMC Support
 Maintaining & updating asset inventory.

EDUCATIONAL QUALIFICAITON:

 BCA Passed from GURU JHAMBESHWAR UNIVERSITY


 12TH Passed from C.B.S.E
 10TH Passed from C.B.S.E

PROFESSIONAL QUALIFICATION:

 Microsoft Certified professional


 Diploma in M.C.S.E (Microsoft certified System Engineer) from NET-TECH INSTITUTE.
 Certificate in Computer (CIC) from IGNOU in 6th Months Course.
 MCP Certified from Microsoft.
 MS OFFICE

TECHNICAL SKILLS:

Server Management:
 Configure of Domain (Server & Client) & Workgroup.
 Working knowledge of, DHCP Server, DNS Server.
 Addition/Creation/Deletion of User Accounts.
 User Data Folder Creation and Rights from Sever Side.
 Deploying OS through WDS Server.
 Manual Backup for Server 2008.

Client Management:
 Installation of Windows XP, Window 7,8 Vista, Windows 10,
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Systems:
Hardware: Intel Based processors,
Server: HCL infinity GL Servers, Compaq ProLiant servers, Dell 2950

Network Management:

 Manage Clients Side Connectivity Issues.


 Network Performance Monitors and Optimization.
 Implement of Security Policies, Firewall Security Policies.
 Maintaining, Configure and install Wireless Access Point.
 Monitoring the Network.

Implementation of UTP cable networks, Troubleshooting and


Network Solutions, configuration, identifying fault, and services
based on the user requirements, Laying of cable crimping, and
structural cabling implementations, Network devices access Hub,
Switch & Router etc.

Server Administration:
Installing, configuring & administering Win 2003 /Win 2008
Enterprise Server. Creating User Accounts Configuring User Profiles,
Managing Accounts & Domain Controller. File server, Raid
configuration and Backup the Data using Tape Drives, Networking
using TCP/IP and Related Services like DHCP, DNS. Mail Server
(exchange server) and Client Configuration with Outlook Exp. and
MS Outlook.

Hardware: Computer assembling formatting and maintenance.


Hardware Support (Trouble Shooting, Installing and configuring all
the peripherals components and drivers. Etc.) & Maintenance of total
hardware inventory

Software’s: Installing software and application to user standards


Configuration of print devices (Network and local) and desktop
configuration – Network, Mail client, Internet Proxy, Windows
Application Packages: Office- 2003, 2007, Mail configure on mobile
device (Android, ios Blackberry)

Security: Maintaining Security of Systems by implementing Antivirus Software


and Backup and restoring data (Symantec Backup Exec, Symantec
DLO & Symantec System Recovery). Hardware and software
inventory through LANDesk.

Professional Experience:

I am working with Insight E-Solutions as a Project Leader at 9X Media from July 2012

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 June 2010 to July 2012 Allied Digital services Ltd
Delhi 110020
As a Customer Support Engineer for hardware & network support

 October 2007 to May 2010 HCL Infosystems Limited


Noida (U.P.) 201301
As a TEAM LEADER for hardware & network support

Job profile:
Installation, configuration, Maintenance and Troubleshooting of Hardware, Software and Operating
System of Server, PC’s and LAN Infrastructure Pocket Call Log and Closer within Given SLA and
escalate calls to L3 Level, providing Technical Support (L2) to Customer/Engineers, remote support
through LANDesk /MSTSC, Call Board Management and communicate with remote site call board as
central helpdesk.

PERSONAL INFORMATION:
Date of Birth : 29.10.1980
Sex : Male
Marital Status : Married
Languages : Hindi, English.
Address : A-2/6,2nd Floor, Flat No-2,
DLF Ankur Vihar,
Ghaziabad, Uttar Pradesh-201102

Date: __________
Place: __________ (PANKAJ KUMAR VERMA)

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