Module 13

Project Stakeholder Management

Agus Suhanto
Module Overview

• Lesson 1: Key Concepts & Terms

• Lesson 2: Plan Stakeholder Engagement
• Lesson 3: Manage Stakeholder Engagement
• Lesson 4: Monitor Stakeholder Engagement
Lesson 1: Key Concepts & Terms

• Project Stakeholder Management

• Project Stakeholder Management Processes
• Key Terms
• Trends & Emerging Practices
• Tailoring Considerations
• Considerations for Adaptive Environment
Project Stakeholder Management

• Project stakeholder management is the

processes required to identify the people, groups,
or organizations that could impact or be impacted
by the project, to analyze stakeholder
expectations in project decisions and execution.
Project Stakeholder Management Processes

• Identify Stakeholders
• Plan Stakeholder Engagement
• Manage Stakeholder Engagement Engagement
• Monitor Stakeholder Engagement Engagement
Key Terms

• Stakeholder: persons or group of people who are

impacted or can impact the project in a positive or
negative way.
Trends & Emerging Practices

• Identifying all stakeholders.

• Team members are involved in stakeholder
engagement activities.
• Reviewing the stakeholder community regularly.
• Co-creation
• Capturing the value of effective stakeholder
engagement.
Tailoring Considerations

• Stakeholder diversity.
• Complexity of stakeholder relationships.
• Communication technology.
Considerations for Adaptive Environments

• Agile approach requires active engagement and

participation with project stakeholders.
• Project team engages with stakeholders directly.
• Agile approach promotes aggressive transparency.
Lesson 2: Identify Stakeholders

• Identify Stakeholders Overview

• Identify Stakeholders Data Flow
• Identify Stakeholders Input
• Identify Stakeholders Tools & Techniques
• Identify Stakeholders Output
Identify Stakeholders Overview

• Identify stakeholders is the process of identifying

project stakeholders regularly and analyzing and
documenting relevant information regarding their
interests, involvement, interdependencies,
influence, and potential impact on project success.
• Key benefit: it enables the project team to identify
the appropriate focus for engagement of each
stakeholder or group of stakeholders.
Identify Stakeholders Data Flow
Identify Stakeholders Input

• Project charter • Project documents

• Business documents • Change log

• Business case • Issue log

• Benefits management plan • Requirements

documentation
• Project management
plan • Agreements
• Communications • Enterprise
management plan environmental factors
• Stakeholder engagement • Organizational process
plan assets
Identify Stakeholders Tools & Techniques

• Expert judgment • Stakeholder cube

• Data gathering • Salience model
• Questionnaires and surveys • Directions of influence
• Brainstorming • Prioritization
• Brainstorming • Meetings
• Brainwriting
• Data analysis
• Stakeholder analysis
• Document analysis
• Data representation
• Power/interest grid,
power/influence grid,
impact/influence grid
Identify Stakeholders Output

• Project documents plan

• Stakeholder register • Project documents
• Change requests updates
• Project management • Assumption log
plan updates • Issue log

• Requirements • Risk register

management plan
• Communications
management plan
• Risk management plan
• Stakeholder engagement
Lesson 2: Plan Stakeholder Engagement

• Plan Stakeholder Engagement Overview

• Plan Stakeholder Engagement Data Flow
• Plan Stakeholder Engagement Input
• Plan Stakeholder Engagement Tools & Technique
• Plan Stakeholder Engagement Output
Plan Stakeholder Engagement Overview

• Plan stakeholder engagement is the process of

developing approaches to involve project
stakeholders based on their needs, expectations,
interests, and potential impact on the project.
• Key benefit: it provides an actionable plan to
interact effectively with stakeholders.
Plan Stakeholder Engagement Data Flow
Plan Stakeholder Engagement Input

• Project charter • Issue log

• Project management • Project schedule

plan • Risk register

• Resource management • Stakeholder register

plan • Agreements
• Communications • Enterprise
management plan environmental factors
• Risk management plan
• Organizational process
• Project documents assets
• Assumption log
• Change log
Plan Stakeholder Engagement Tools & Techniques

• Expert judgment • Data representation

• Data gathering • Mind mapping
• Benchmarking • Stakeholder engagement
assessment matrix
• Data analysis
• Meetings
• Assumption and constraint
analysis
• Root cause analysis
• Decision making
• Prioritization / ranking
Plan Stakeholder Engagement Output

• Project management plan

• Stakeholder engagement plan
Lesson 3: Manage Stakeholder Engagement

• Manage Stakeholder Engagement Overview

• Manage Stakeholder Engagement Data Flow
• Manage Stakeholder Engagement Input
• Manage Stakeholder Engagement Tools &
Techniques
• Manage Stakeholder Engagement Output
Manage Stakeholder Engagement Overview

• Manage stakeholder engagement is the process

of communicating and working with stakeholders
to meet their needs and expectations, address
issues, and foster appropriate stakeholder
involvement.
• Key benefit: it allows project manager to increase
support and minimize resistance from
stakeholders.
Manage Stakeholder Engagement Data Flow
Manage Stakeholder Engagement Input

• Project management plan • Enterprise environmental

• Communications management factors
plan • Organizational process
• Risk management plan assets
• Stakeholder engagement plan
• Change management plan
• Project documents
• Change log
• Issue log
• Lessons learned register
• Stakeholder register
Manage Stakeholder Engagement Tools &
Techniques
• Expert judgment
• Communication skills
• Interpersonal and team skills
• Conflict management
• Cultural awareness
• Negotiation
• Observation / conversation
• Political awareness
• Ground rules
• Meetings
Manage Stakeholder Engagement Output

• Change requests
• Project management plan updates
• Communications management plan
• Stakeholder engagement plan
• Project document updates
• Change log
• Issue log
• Lessons learned register
• Stakeholder register
Lesson 4: Monitor Stakeholder Engagement

• Monitor Stakeholder Engagement Overview

• Monitor Stakeholder Engagement Data Flow
• Monitor Stakeholder Engagement Input
• Monitor Stakeholder Engagement Tools &
Techniques
• Monitor Stakeholder Engagement Output
Monitor Stakeholder Engagement Overview

• Monitor stakeholder engagement is the process

of monitoring project stakeholder relationship and
tailoring strategies for engaging stakeholders
through modification of engagement strategies
and plan.
• Key benefit: it maintains or increases the efficiency
and effectiveness of stakeholder engagement
activities as the project evolves and its
environment changes.
Monitor Stakeholder Engagement Data Flow
Monitor Stakeholder Engagement Input

• Project management plan

• Resource management plan
• Communications management plan
• Stakeholder engagement plan
• Project documents
• Issue log
• Lessons learned register
• Project communications
• Risk register
• Stakeholder register
• Work performance data
• Enterprise environmental factors
• Organizational process asset
Monitor Stakeholder Engagement Tools &
Techniques
• Data analysis • Interpersonal and team skills
• Alternative analysis • Active listening
• Root cause analysis • Cultural awareness
• Stakeholder analysis • Leadership
• Decision making • Networking
• Multicriteria decision analysis • Political awareness
• Voting • Meetings
• Data representation
• Stakeholder engagement
assessment matrix
• Communication skills
• Feedback
• Presentations
Monitor Stakeholder Engagement Output

• Work performance • Project documents updates

information • Issue log
• Change requests • Lessons learned register
• Project management plan • Risk register
updates • Stakeholder register
• Resource management plan
• Communications management
plan
• Stakeholder engagement plan
Quiz
Module Reviews
References

• [PMBOK6] – The PMBOK 6th edition from pmi.org

• [RITA9] – Rita Mulcahy’s PMP Exam Prep 9th
edition from RMC Publications™