Class Table:
1. Class table is a page that indicates the tutor’s working hours, the student’s name,
and the tutoring tools.
All our students choose to book your class based on your profile (self-introduction, voice
recording, personal certificates, interests, etc. ) at the beginning. Please make sure you
have finished all tutor's information before we start to schedule your class table.
You should not disclose/discuss your schedule or available time to/with your
students. If they have such questions, please always refer them to CS.
2. Policy on adding and cutting class time
Requirements for adding working time:
1) With more than 90% booking rate and two consecutive weeks of full attendance of the schedule;
2) Some students are requesting your classes in your additional time;
Conditions for cutting working time:
1) When you have less than 80% booking rate in a week, your schedule for the next week will
be cut down.
2) If you received more than two complaints within two weeks, your schedule for the next
week will be cut down.
3) If you have tutor's cancellations in the current week, your schedule for the following week
may be cut down/locked at your DS's discretion.
4) Top tutors and tutors that have trial classes. If cancellation of trials occurred more
than twice within 15 days, the number of trial classes will be reduced in the following
week, and the enrollment bonus may be decreased.
Remarks:
It is a MUST for you to fill in your comments for your student after the class.
1. ONLY classes with a filled remark will be included as part of your salary payment.
Updated: From August 23, 2019.
All remarks have to be completed immediately after ending the class.
In case of force majeure factors, tutor should provide sufficient evidences to your DS or the on duty
TMs.
Kindly remind that remark has to be fully completed within 24 hours, otherwise you may not be paid
for that class, as there is no more chance to revise or retake the remark after 24 hours .
2. ONLY one remark is needed if one set of material is used (Even if you have two consecutive
classes with the same student, the number of remarks needed depends on the number of material
you used)
3. You have to click on either “Leave Class Remarks” or “Submit Later” within 30 minutes after your
class time to make sure you can leave a proper remark for the class you have attended.
4. If a class is not attended (e.g. student is absent), no remark is needed. All you have to do is to
click on “CS assistance.”
You can find this section by following steps:
61
84
3. Warning Letter & Termination Letter
i. The Tutor may receive the warning letter from Acadsoc if she/he’s not able to comply
with his/her duties (absence, lateness and poor performance). If The Tutor has received
the warning letter, he/she must carefully accord to the advice in it to improve his/her
performance.
ii. If The Tutor fails to accord to the rules and ignore the management of the Acadsoc
staff, having the warning letters for 3 times, he/she will receive the termination
Letter from Acadsoc. Please also check the Restrictions session in training kit
very carefully.
iii. Your salary increase will be postponed if you received a warning letter during
your appraisal period.
You may receive a warning letter for reasons such as but not limited to:
AWOL
Mass cancellations
Cancellations without informing DS/CS
Bad attitude to student/CS/DS
Plagiarism(class remarks)
3 complaints for a continuous of 30 days
More than 5 complaints within 3 months
Less than 70% booking rate (more than 30% wasting rate) for two consecutive weeks
Disclosure of confidential information, such as schedule/salary
And, 3 warning letters=termination of employment.
4. Tutor's Nationality
Students are usually curious about tutor’s nationality and where they are from. To avoid
discrimination based on nationality and to build an environment that only focuses on tutor’s
teaching abilities, Acadsoc strongly recommends that every tutor uses the below answers when a
student asks where you are from.
Student: Where are you from? / What's your nationality?
Tutor: Sorry, I am not allowed to disclose my nationality, because it is a code in
Acadsoc that tutors should be judged by their teaching abilities, but not nationalities, as
there were cases where our teachers were discriminated and insulted by a student
because of her nationality. All I can confirm with you is that I am currently working in a
London/ New York based company.
5. Booking rate
If you did not get an 80% booking rate of the week, your number of working hours may
be decreased for the next week at your DS's discretion.
If you did not get more than 70% booking rate for two weeks, you may receive a
warning letter.
7. Class Requirements
Before class:
1. You must check your internet connection, camera, and microphone every day before
the start of your shift.
2. You must maintain a clean, bright and noise-free background, without curtains
waving behind.
And a neat, decent, presentable and professional appearance at all times while on duty.
Pajamas, bathrobe, or any other informal dresses are prohibited.
3. You must check the student's class requirements and learning needs before each
lesson.
In class:
1. You must focus on the lesson itself. Wasting time searching for online information,
eating, lying down on the couch, making phone calls, chatting with irrelevant people,
leaving halfway are prohibited.
2. No more than 1 minute for VIP students’ self-introduction during the warm-up. Make it
brief and professional.
3. If students report that you are having unstable audio/video connections in class, you
will need to restart your camera or change to an audio call.
4. Do check students' comprehension! If students show confusions or long-time silence,
you must actively type and provide Chinese translation to students during class, as
long-time silence often means that students are not clear or didn't catch you.
5. You must remind students the class will be over in 1 or 2 minutes before ending the
class. Never end a class less than 26 minutes.
6. You must extend another 30 seconds at least, to politely say goodbye to students
and express eagerness to meet them again.
After class:
1. You must provide detailed and practical suggestions and feedback in the class
remark. “N/A” or plagiarism is prohibited.
2. You must be friendly and patient, and avoid conflicts when your student is not in a
good mood. Arguing with students is strictly prohibited on any occasion.
Warning:
1. Privately changing class time with students is prohibited.
2. Neglect of duty, failure or refusal to cooperate will not be tolerated.
3. Violent, sexual, verbally abusive, or any other inappropriate or indecent behaviours
are prohibited.
Please keep your professionalism, and be reminded that our QA department will check
your classes every now and then, failure to meet the above standards may lead to a
warning or even termination.
submit
SERVICE FEE
Payment = Base service fee + Bonus - Penalty
Base service fee: is calculated from Valid Working Hours (Friday-Thursday) and
the Hourly Rate under contract.
Completed Class Bonus: Only those who give at least 4 hours (8 classes) each
day are included in this bonus system.
If you complete more than 75%(including) lessons of your
total lessons in one day, you can get a 10% bonus of
your base salary on that day
If you complete 100% lessons of your total lessons in one
day, you can get a 20% bonus of your base salary on that
day.
You will get the current week's Completion Bonus in the week
after next.
For example, cut-off is June 1-15, and salary day is June 16,
your Completion Bonus included will be till 7 days before
June 15, which means May 25-June 8
Perfect Attendance Bonus（PAB）: You will get 1000 Php(or
equivalent USD) Bonus/cut-off with the following requirements.
1) You have passed probation;
2) Your valid-working-hours is at least 30 hours a week, for at least 5 days per week; which
means:
14 days cut-off, 60 hours,
15 days cut-off, 64.5 hours,
16 days cut-off, 69 hours
3) You did not have any cancellations, absences or closed plotted schedule before the salary cut-
off.
4) You didn’t have any complaints from the students/CS/QA during the salary cut-off;
5) You didn’t have tardiness (including clock in late) or leave early in any of your classes for the
cut-off.
Learn more
Enrollment Bonus: You can get USD1 (PHP50) per enrollment
for trial classes.
Note: Enrollment bonus can be fluctuated according to tutors'
trial class performance.
Absence : For every absent class and each of the first four
lessons cancelled without prior notice 24 hours in advance,
you will be penalized 2 times the lesson fee, equally 1 time of
your hourly rate.
Late for shift clock-in: For late clock-in, you will be penalized
1/20 of your hourly rate in every minute. The later you clock-in,
the more your penalty will be.
Late for Class: 1.Each minute for being late=2% deduction of
your hourly rate; 2.Each minute for leaving early=2% deduction
of your hourly rate; 3.If being late was caused by the system or
teaching tool, please save valid proof so that your TM can
remove the deduction for you.
Student/QA/CS Complaint: If you get a student/QA/CS
complaint, that class will be penalized. You may also receive
complaints including but not limited for the below reasons.
Bad Behavior: E.g. teaching with bad internet, working
with negative attitude, playing during classes, asking for
leaving with your time booked, doing other things not work-
related during class.
Late for Class without Notice: For lateness, each class
will be penalized 1/2 of your hourly rate.
Leaving Early without Notice : For leaving early without
notice, each class will be penalized 1/2 of your hourly rate.
Complaints rules updated
Once a complaint is verified, a 50% hourly rate will be deducted (equal to the
salary of 1 class).
And each cutoff,
the 1st verified complaint = 50% hourly rate deduction,
the 2nd verified complaint = 100% hourly rate deduction,
the 3rd verified complaint = 200% hourly rate deduction with a warning letter,
All complaints from students/QA/CS will be verified firstly by our Complaint
Department, and then proceed to your DS. If you have any concerns about the
complaints, please present valid proof to your DS so that he/she can investigate(such
as screenshots of having class on time/chat history that shows you are innocent).
Warning Letter
1. If the teacher fails to perform his duties, such as absence, late arrival, poor
performance, etc., he/she may receive a warning letter from Acadsoc. After
receiving the warning letter, the teacher should listen carefully to the
suggestions to improve his/her performance.
2. If the teacher does not follow the rules and does not regard the management
of Acadsoc and receives a total of three warning letters, he/she will be
suspended.
3. If the teacher receives a warning letter during the probation period, the service
fee adjustment may be delayed.
4. For warning letters from more than one year ago, the teacher may submit a
written application to the TM to prove that the violation in the warning has
been completely improved. With the approval of TM, the warning letter will
no longer be included in the assessment, but still remains in the system for
reference.
The issuance of warning letters includes but is not limited to the following:
● Abandoning duties: cancel the booked classes without informing anyone
● Massive cancellations: absent classes > 8 for two consecutive weeks, or
cancelled classes> 10 for two consecutive weeks
● Bad attitude: inappropriate behaviors to students, CS, DS, etc., or serious
violations of teacher morality
● Plagiarism: copying other teachers' class remarks, etc.
● Complaint: 3 or more complaints received within 30 days, or more than 5
complaints received within 3 months (Complaint Standard: Student Complaint,
QA Quality Inspection Standard, CS Collaboration Rules)
● Booking rate: less than 70% for two consecutive weeks
● Information disclosure: sensitive or confidential information disclosure (salary,
schedule, etc.)
● Suspected private transaction: exchange personal contact with the student
Termination
The issuance of the termination letters includes but is not limited to the
following:
1. The teacher does not perform well and received three warning letters and will
be suspended (dismissed).
2. The teacher has the behavior that violates the laws of the People's Republic of
China, Hong Kong SAR(China), or the teacher's domicile.
3. The teacher has any serious violation of the contract. For example,
(1) Disclosure of internal information such as accounts, data, contacts and
internal policies provided by the company to third parties.
(2) Account information or password provided by the company is arbitrarily
modified without the approval of the direct supervisor.
(3) Private transactions with students, such as private lectures, receiving or
borrowing money from the student.
(4) Serving other online ESL companies.
(5) Disclosure or discussion of service fees, bonuses, etc. with third parties
outside the Acadsoc Teacher Management Department.
(6) Talking about sensitive topics such as violence, pornography, teachers'
nationality, religion, politics, etc. during class.
By entering the class tools (Classin/Aclassroom), your desktop activities are
being monitored. Please be VERY CAREFUL when browsing irrelevant websites
during the your shift, especially those content that is illegal under the teaching
scenes, such as sex, violence and political controversies. Just one violation will
cause immediate termination and even law suit. If the evidence pointing at your
fault in the behavior, it will definitely affect your social credit (CIBI), job seeking
in online teaching and BPOs, travelling to China mainland, Hong Kong SAR and
Macau SAR, and worst case to prison.
(7) Disclosure of class schedule to students or third parties.
