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Virtual Exchange SERVQUAL 2: The Survey

The document is a survey evaluating a virtual exchange project (VEP) based on students' expectations and experiences. It contains 22 statements for students to rate their level of agreement on a scale of 1 to 7. Based on the responses, the VEP was well supported with technical assistance but deadlines and criteria were not clearly communicated. Overall, students found the VEP represented an effective approach to academic exchange that enhanced intercultural skills and international experience in a safe way.

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38 views2 pages

Virtual Exchange SERVQUAL 2: The Survey

The document is a survey evaluating a virtual exchange project (VEP) based on students' expectations and experiences. It contains 22 statements for students to rate their level of agreement on a scale of 1 to 7. Based on the responses, the VEP was well supported with technical assistance but deadlines and criteria were not clearly communicated. Overall, students found the VEP represented an effective approach to academic exchange that enhanced intercultural skills and international experience in a safe way.

Uploaded by

anna
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Virtual exchange SERVQUAL 2

The Survey The questionnaire below is in two sections. The first section asked you to rank Virtual
Exchange Project (VEP) according to your expectations i.e. what you expected from this
experience.
This is the second section that asks you to rank the project according to your experiences
and perceptions.
Perceptions The following statements relate to your feelings about the VEP. Please show the extent to
which you believe this project has the feature described in the statement. Here, we are
interested in a number from 1 to 7 that shows your perceptions about the project.

You should rank each statement as follows:

Strongly Strongly
Disagree Agree

1 2 3 4 5 6 7

Statement Score

1. Virtual exchange project was supported by a well-developed and easy to understand manual. 7
2. Virtual exchange project came with a clear statement of requirements and deliverables. 6
3. The deadlines and assessment criteria for the VE project were clearly communicated. 3

4. The VE project had adequate technical support. 5


5. The aims of this VE project for my specialization were clear and relevant. 4
6. I believe this VE project represents an effective innovative approach to academic exchange. 6

7. I believe this VE project resulted in increase of my intercultural and interpersonal 7


communication skills.
8. My participation in VE project enhanced my study experience. 3
9. This VE project provided the benefits of working in a virtual environment. 4

10. This VE project provided the benefits of participating in an international project. 5


11. I believe that my participation in VE project will positively affect my employability. 3
12. I believe that this VE Project was a good alignment of an innovative study activity with 7
modern technology.

13. I can say that VE Project satisfied my need for foreign exchange. 6
14. I believe that the benefits I obtained from this VE Project can be compared to those obtained 4
through study abroad.
15. This VE Project helped me to develop skills for better adaptation to multinational classroom 6
environment.

16. The timing of the VE Project was adequate and met my current educational needs. 4
17. The complexity and feasibility of VE Project corresponded with my abilities. 3
18. The longevity of VE Project was sufficient for me to achieve the expected learning outcomes. 5

19. I perceive my participation in this VE Project as a safer way of gaining international 6


experience.
Statement Score
20. This VE Project proved that university has a good understanding of my needs in curricula 4
design.

21. My feedback to the VE project was collected to respond to my needs in process improvement. 6
22. When introducing this VE Project university had my long-term interests in mind. 7

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