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Technical Support Hierarchy

This document outlines technical support procedures and contact information for ZTE's MSAN project in Egypt. It provides details on emergency and normal incident procedures, as well as contact information for the local technical support team including customer support representatives, local technical expert centers, and field support offices located in different regions of Egypt. Global technical support contact information is also listed, including hotline, fax, and website.

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Gamal Ahmed
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99 views

Technical Support Hierarchy

This document outlines technical support procedures and contact information for ZTE's MSAN project in Egypt. It provides details on emergency and normal incident procedures, as well as contact information for the local technical support team including customer support representatives, local technical expert centers, and field support offices located in different regions of Egypt. Global technical support contact information is also listed, including hotline, fax, and website.

Uploaded by

Gamal Ahmed
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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For ZTE Msan project

Technical support procedure for Emergency incident

© ZTE All rights reserved


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Technical support procedure for normal incident

© ZTE All rights reserved


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Local Technical support team
Position Region Name Contact number Email

CSR Whole AhmedMagdy +20-1022075106 [email protected]


(customer support Egypt
representative)
LTEC Whole Niu Tong +20-1278111129 [email protected]
(local technical Egypt
Liu chenggeng +20-1069574572 [email protected]
expert center)
Great Cario MohammedGamal +20-1061749430 [email protected]

Mohamed Mostafa +20-1097166656 [email protected]

FSO Delta Ahmed Basuony +20-1066059732 [email protected]


(Field support office)
Mohamed Ragab [email protected]

Upper Egypt Ahmed Abdelatif +20-1094909514 [email protected]

© ZTE All rights reserved


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Global Technical support

Hotline 0086 755 26771900

Fax 0086 755 2677080

Website http://support.zte.com.cn

© ZTE All rights reserved


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Thank you

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