Punjab General Industries Private

QUALITY MANAGEMENT PROCEDURE

Limited
DOC NO. QMP/SYS/06
CORRECTIVE ACTION
REV NO 00
As Per Clause 10.0 of IATF 16949: 2016 DATE

PURPOSE:

 To establish, document and maintain a procedure for defining responsibility and

authority for handling and investigating non-conformance.

 Correcting the cause of nonconformities and taking action to mitigate their

environmental impacts, OH&S consequences and avoid their reoccurrence .

SCOPE:

 This procedure is applicable to activities/ areas affecting QMP and EHS of the
organization and all non-conforming operations/ activities observed at PGIL.

RESPONSIBILITY:

 HOD (HR) is responsible for initiating and establishing the need for corrective actions
related to EMS & non-conformities including legal compliance and monitoring the
effectiveness of implementation

 M.R. are responsible for establishing the need and monitoring the effectiveness of
implementation for corrective actions pertaining to IMS.

 Head -Technical and Projects (QA) / HOD QC Is responsible for initiating and
establishing the need for corrective action related to product for non-confirming reported
in-house or from external party.

 Concerned departmental/ sectional heads are responsible for implementing the

corrective measures.

DETAILS:
 Department head is responsible and authorized for identification, handling and
investigation of any non-conforming operation/ activity, unsafe act, unsafe condition and
environmental aspects.
 Non Conforming operation / activity may be from following situation but not limited to
 Any incident

Prepared by Approved by Controlled by

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 Punjab General Industries Private
QUALITY MANAGEMENT PROCEDURE
Limited
DOC NO. QMP/SYS/06
CORRECTIVE ACTION
REV NO 00
As Per Clause 10.0 of IATF 16949: 2016 DATE

 Not using PPEs.

 OCP not being followed resulting in to pollution or unsafe work practice.
 Non- conforming in the product.
 Non-conforming operation/ activity shall be stopped till Corrective actions are taken to
eliminate the non-conforming operation/ activity.

Corrective action:
Corrective actions are taken:
 To eliminate the causes of actual non-conformances.
 Which is appropriate to the magnitude of problems?
 Which is responsible for the environment impact encountered?

 In case of major non-conformance observed in QMS & EHS

 When a large no. of a minor non-conformance of similar nature are observed

 The reoccurrence of a problem with a process or activity

 Non-conformance observed during internal audit , second or third party audit

 Customer complaints

 Deviation in Legal compliance

 Non-conforming supplies from vendor/ sub-contractor.

 If supplier is responsible for non-conformity

Documented procedures shall be revised and implemented in case to resulting

Corrective action desired so.

Investigation of non-conformance:

Investigation is done by cause and effect diagram. Following part is covered in analysis.

 Analysis of records

 Analysis of process/ process capability

 Analysis of product etc.

 Analysis of accident

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 Punjab General Industries Private
QUALITY MANAGEMENT PROCEDURE
Limited
DOC NO. QMP/SYS/06
CORRECTIVE ACTION
REV NO 00
As Per Clause 10.0 of IATF 16949: 2016 DATE

 Investigation may include use of statistical technique such as Stratification etc.

During non- conformance investigation, risk assessment, analysis environmental

aspect impact following to be considered /attention is given towards the following:

 Design and specification: Vague or insufficient manufacturing particulars or illegible

documents, impractical requirements in control plans, use of obsolete documents, etc.

 Machinery and equipment: Inadequate process capability, tooling fault, non-availability

of measuring equipment/ gauges, equipment affected by environmental condition etc.

 Materials: Use of untested / mixed-up/ substandard material

 Operating and supervisory staff: Inadequate skill / unawareness/ undue haste to achieve
quantity/production target.

 Process control and inspection: Inadequate process control, improper/un-calibrated

equipment / inadequate skill of inspector.

 Before ordering new hazards and change of any hazards.

 OH&S risk encountered for each process and activity

 Details of investigation are recorded.

Evaluation and implementation of corrective measures:

Once the cause is investigated, due corrective measure are decided upon, action plan is
made and implementation is done. If additional non-confirming products exists based on
cause of non-conformity than further actions are taken if required.

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 Punjab General Industries Private
QUALITY MANAGEMENT PROCEDURE
Limited
DOC NO. QMP/SYS/06
CORRECTIVE ACTION
REV NO 00
As Per Clause 10.0 of IATF 16949: 2016 DATE

Implementation includes improvement in:

 Process, equipment, tooling or test equipment.

 Control plan, specification , document control.

 Input material.

 Procedure , work instructions or inspection methods

 Training of operators/ supervisors/ inspectors

Implementation and monitoring of control:

 Results of implementation are monitored closely.

 If required further adjustment / changes in the measures are made until satisfactory
results are attained and found effective.

 If effective corrective actions are not achieved than further corrective action report
is generated and corrective actions are taken. Effectiveness of corrective action is
continuously monitored until it is found implemented.

 Corrective actions are incorporated in to system and suitable changes are made in
the relevant documents.

 Where appropriate and practicable corrective actions implemented in a

process/product are also implemented on similar process/product.

 Records of the changes are maintained to demonstrate the effective

implementation of the quality system.

 New control is established in case change in hazards and newly introduced

hazards and proposed action in implemented through a risk assessment.

Handling of customer complaints:

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 Punjab General Industries Private
QUALITY MANAGEMENT PROCEDURE
Limited
DOC NO. QMP/SYS/06
CORRECTIVE ACTION
REV NO 00
As Per Clause 10.0 of IATF 16949: 2016 DATE

 Marketing transfers written complaints to Head-Technical and Projects (QA)/HOD QC.

department for further action, after doing entry in customer complaint register. Marketing
also acknowledges the receipt of complaint to customer.

 Complaints are investigated Head-Technical and Projects (QA)/HOD QC. & corrective
actions are decided and implemented. If needed investigation is done at customer end
also. If some clarification is required, it is obtained from the customer. Due action
(replacement / sorting, etc.) is taken to compensate the customer if product is found
defective.

Reference Records & Documents:

 Corrective Action Report.

 Customer complaints Register

AMENDMENT RECORDS:

S. QMP No. Rev. Date of NATURE OF

No. No. Rev. AMENDMENT

LIST OF ABBREVIATION:

S. No. Abbreviation Details

1 PGIL Punjab General Industries Limited
2 QMP Quality Management Procedure
3 SYS System
4 GEN General
5 PPE Personal protective equipment
7 REV. Revision
8 MR Management representative
9 HOD Head of department
10 HR Human resource
11 QA Quality department

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 Punjab General Industries Private
QUALITY MANAGEMENT PROCEDURE
Limited
DOC NO. QMP/SYS/06
CORRECTIVE ACTION
REV NO 00
As Per Clause 10.0 of IATF 16949: 2016 DATE

6|Page
 Punjab General Industries Private
QUALITY MANAGEMENT PROCEDURE
Limited
DOC NO. QMP/SYS/06
CORRECTIVE ACTION
REV NO 00
As Per Clause 10.0 of IATF 16949: 2016 DATE