StarLeaf app

User Guide
04 May 2020
 Contents
Signing into the app 5
Minimum requirements 5
Computers and laptops 5
Android 6
iPhone and iPad 6
Localization 6

Making a call 7
How to make a call 7
Calling outside of your organization 9
The Calls tab 10
Calls from outside of your organization 11

Using in-call controls 12

Icon glossary 12
Mini call window 13
How to share your screen 14
Change screen sharing 16
Stop screen sharing 16

Sending messages 18
About Chats 18
How to send a message 18
Message delivery status 19
In-call chat 20
Chat wallpaper 20
How to use emojis 23
Emojis on Mac 23
Emojis on Windows 24
Emojis on mobile 25

Creating a group 27
About group privacy 27
How to create a group 27
About group admins 28
How to assign an admin 29

Calling a group 31
Scheduling a meeting 33
Joining a meeting 36
Joining from the app 36

StarLeaf user guide, 04 May 2020 Page 2 of 76

 Joining from a room system 37
Pre-meeting audio and video options (app only) 37
Computer audio 38
Phone audio 38
Audio & video settings 39
Meeting lobby behavior 39
Virtual and blurred backgrounds 41

In-call meeting controls 42

Icon Glossary 42
Spotlight meeting controls 43
Mini call window 43
How to share your screen 44
Change screen sharing 45
Stop screen sharing 46
Switch between computer and phone audio 47
Mute controls 48
Locking the meeting 49
Ending the meeting 50
Who can use meeting controls? 50
Who is the meeting organizer? 53

Creating favorites 54
Using and securing voicemail 55
Recording a greeting 55
Accessing voice and video mail messages 55
Securing your voicemail 57

Invite to StarLeaf 58
Profile pictures and Do not disturb 60
About default profile pictures 60
How to customize your profile picture (desktop) 61
How to customize your profile picture (mobile) 61
About online presence 62
Active now 62
In a call or meeting 63
Do not disturb 63
Offline presence 63
Last seen 63
Do not disturb 64
How to set Do not disturb 64
How to end Do not disturb early 66

StarLeaf user guide, 04 May 2020 Page 3 of 76

 About camera and microphone 67
About notifications 68
Notifications on iOS and Android 68
Camera detection on Android 69
Notifications on Windows 70
Red circle icon behavior 70
Notifications on Mac 71

Troubleshooting StarLeaf app 72

StarLeaf Windows installer asks for .NET framework 4.6 72
Using Huawei phones 75
Legal information 76
Third party software acknowledgments 76
Disclaimers and notices 76

StarLeaf user guide, 04 May 2020 Page 4 of 76

 Signing into the app

Signing into the app

You can install StarLeaf on all of your devices. (Go to Downloads)

1. Run StarLeaf on your phone, computer, or tablet and enter your email address.
2. StarLeaf sends you an email containing your 6-digit one-time code.
3. Type the code into the app and you are signed in on that device.

The StarLeaf app is available for:

StarLeaf app is available for:

n Windows 10, Windows 8.1, and Windows 7 Service Pack 1 (all require .NET framework 4.6
or later)
n iOS 9.0 or later
n macOS 10.12 or later
n Android 6.0 or later

Minimum requirements
The StarLeaf app has the following minimum requirements and recommendations:

Computers and laptops

Operating system:

n Windows 10, Windows 8.1, and Windows 7 Service Pack 1 (all require .NET framework 4.6
or later)
n macOS 10.12 or later

Webcam: USB webcam or built-in camera (StarLeaf recommends the Logitech C920 or
C922 1080p HD USB webcam)

StarLeaf user guide, 04 May 2020 Page 5 of 76

 Signing into the app

Processor: Intel Core 2 Duo or AMD Athlon X2 (StarLeaf recommends an Intel Core i5 or
later). Content sharing and/or video functionality might be restricted with older, low
voltage or ultra-mobile processors

Memory: 2GB Ram or above

Graphics card: DirectX9 with pixel shader 2.0 compatible (StarLeaf recommends a
DirectX10 compatible card)

Internet connection: StarLeaf recommends download and upload speeds of 1.5 Mbp/s for
High Definition video conferencing. Content sharing and/or video functionality might be
restricted at speeds below 384kbps

Android
Operating system: Android 6.0 or later

iPhone and iPad

n iPhone 4s or later
n iPad 2 or later

Operating system: iOS 9.0 or later

Localization
The StarLeaf app automatically detects the language settings of the device you are using
(mobile or desktop) and applies the same language in the app. For example, if your
iPhone language is set to French, the mobile StarLeaf app will set its language to French. If
you change the language on your device, the app language will also change.

To view the languages StarLeaf is currently available in, go to Localization of StarLeaf

Portal, endpoints, and apps.

StarLeaf is constantly working to provide more localization options but if your device's
language is not yet available, the default language in the app will be English (US).

Note: The language settings in the StarLeaf app are not affected by any changes made in
StarLeaf Portal.

StarLeaf user guide, 04 May 2020 Page 6 of 76

 Making a call

Making a call
In this topic:

n How to make a call (p7)

n Calling outside of your organization (p9)
n The Calls tab (p10)

How to make a call

You can call any contact, or any group that you are a part of, in your organization:

1. In the app, search for a contact or group by typing their name into the Search or dial
box.
On an iPhone, this box is at the top of the page:

2. Select the contact or group and then the phone icon.

StarLeaf user guide, 04 May 2020 Page 7 of 76

 Making a call

The Call options box appears.

StarLeaf user guide, 04 May 2020 Page 8 of 76

 Making a call

3. Select either Video call or Voice call.

Calling outside of your organization

You can also call a video address that is a series of letters, numbers, or symbols. The video
address might be known as a URI or it might be an IP address.

You might need to use such a video address when:

n You want to call third-party video-conferencing equipment such as Polycom, Lifesize,

Cisco, and Tandberg endpoints from the StarLeaf app
n You are trying to join a video conference on a third-party service such as BlueJeans
from the StarLeaf app

To call someone from the app using a video address:

1. Enter the video address in the Search or dial field in the app as shown below.
2. Select Make video call.

StarLeaf user guide, 04 May 2020 Page 9 of 76

 Making a call

An IP address is shown in the example above. If you receive a URI as the video address, it
may be in a similar format to [email protected]. This can be entered in the same way
as the IP address.

The Calls tab

The StarLeaf app has separate Calls and Chats tabs. Calls shows a history of calls between
you and other users. The Calls list includes calls you have made, answered, and missed.

The calls are arranged by time with the most recent appearing at the top of the list. The
type of call (voice, video, etc.) is also specified underneath the contact or group's name.

On the desktop app, select Calls from the list of options on the left-hand side to view your
recent calls.

On an iPhone, the Calls tab can be found at the bottom of the screen as shown below.

StarLeaf user guide, 04 May 2020 Page 10 of 76

 Making a call

Note: Calls shows all recent calls in order of calling history. Chats shows all 1-to-1 and group
chats in order of chatting history. Received calls do not affect the order of chats.

Calls from outside of your organization

If you receive a call from outside of your organization, the user's name and the type of call
may be unknown. Instead, the caller's phone number may appear, as well as the
geographical location the call is coming from. For example, see the call from London in
the images above.

In some cases, if you receive a video call from outside of your organization, a "caller ID"
may appear, showing the name of the person, meeting room, or device they are calling
from.

StarLeaf user guide, 04 May 2020 Page 11 of 76

 Using in-call controls

Using in-call controls

The StarLeaf app has controls that you can use while remaining in a voice or video call.

In-call controls are currently available in the desktop app only. On this page:

n Icon glossary (p12)

n Mini call window (p13)
n How to share your screen (p14)

The controls available in a one-to-one call are shown and described below. For
conference call controls in the app, go to In-call meeting controls (p42).

Icon glossary
You can send a message to a user or group while you are in a call with
them. They must be a StarLeaf user or a StarLeaf group, otherwise the
chat option is unavailable.

When you are in a call, select the Chat icon from the in-call features
at the top of the screen. This opens the chat panel to the left-hand
side, allowing you to send messages while remaining in the ongoing
call.

StarLeaf user guide, 04 May 2020 Page 12 of 76

 Using in-call controls

Add another person to the call by selecting Add participant. Enter

the name, number, email address or video address of the person you
wish to add to the call.

See below for more information on how to share your screen to other
participants using StarLeaf app for Windows or macOS

Transfer the call to another person. Enter a name, number, email

address or video address of the person you wish to transfer the call to.
Selecting this feature starts a call between you and the person you
wish to transfer the call to. You can then confirm to transfer the call
(this ends the call between you and the other users).

From AV Settings you can configure the camera, microphone, and

speakers. For more information about configuring your camera and
microphone, go to About camera and microphone (p67)

In More you can switch between computer and phone audio, and
also access Audio & video settings (where you can configure the
camera, microphone, and speakers).

Enter and exit full-screen mode from here. This control is only available
on Windows devices. To switch between full screen mode on other
devices, double click on the video.

Mini call window

Minimizing your meeting on a Windows device turns it into a mini call window:

StarLeaf user guide, 04 May 2020 Page 13 of 76

 Using in-call controls

You can click and drag on the video to move the call window around your screen.

Hover your cursor over the mini call window to access call controls such as microphone
and video mute. Click the maximize icon in the top-right to return the call window to its
normal size.

How to share your screen

You can share a specific screen or application when you are in a meeting or one-to-one
call, from the StarLeaf app for Windows or macOS.

1. Click Share my screen on the top toolbar.

2. Select a screen or application you want to share. Your content automatically starts

StarLeaf user guide, 04 May 2020 Page 14 of 76

 Using in-call controls

sharing.

While you are sharing, the Share my screen control turns green.

On Windows devices, if the content you are sharing is windowed, a green border appears
around it:

StarLeaf user guide, 04 May 2020 Page 15 of 76

 Using in-call controls

Change screen sharing

To change the screen or application that you want to share:

1. Click Change share in the top toolbar.

2. Select a different screen or application. Your content automatically starts sharing.

Stop screen sharing

To stop screen sharing:

1. Click Change share in the top toolbar.

StarLeaf user guide, 04 May 2020 Page 16 of 76

 Using in-call controls

2. Click Stop sharing.

StarLeaf user guide, 04 May 2020 Page 17 of 76

 Sending messages

Sending messages
On this page:

n About Chats (p18)

n How to send a message (p18)
n Message delivery status (p19)
n In-call chat (p20)
n Chat wallpaper (p20)
n How to use emojis (p23)

About Chats
The Chats tab is where you can find all your one-to-one and group conversations in the
app. Chat conversations with the most recent activity in them are listed first.

How to send a message

You can send a message to any person or group in your organization and this will open a
chat with them. Here is an example of how to start a chat with someone on your iPhone:

1. In the app, search for a person or group by typing their name or email address into the
Search or dial field.

StarLeaf user guide, 04 May 2020 Page 18 of 76

 Sending messages

2. Type your message in the text field.

On a mobile device, select to send the message. Select Enter to add a new line.
On a desktop, select Enter to send the message. Select Shift + Enter to add a new line.

Message delivery status

When you send a message, the app lets you know the status of that message:

StarLeaf user guide, 04 May 2020 Page 19 of 76

 Sending messages

(3 dots) and the time at which The message has not reached the Cloud. You are
you sent the message not currently online

(one tick) and the time at The message has successfully reached the Cloud
which you sent the message and will be delivered to the recipient(s)

(eye) and the time at which The message has been read by all recipients
you sent the message

In-call chat
You can send a message to a user or group while you are in a call with them. They must be
a StarLeaf user or a StarLeaf group, otherwise the chat option is unavailable.

When you are in a call, select the Chat icon from the in-call features at the top of the
screen. This opens the chat panel to the left-hand side, allowing you to send messages
while remaining in the ongoing call.

Note: The in-call chat feature is currently available in the desktop app only.

Chat wallpaper
A background wallpaper is available in chat conversations.

StarLeaf user guide, 04 May 2020 Page 20 of 76

 Sending messages

To change your wallpaper in the app:

StarLeaf user guide, 04 May 2020 Page 21 of 76

 Sending messages

1. Go to Account > Chat wallpaper.

StarLeaf user guide, 04 May 2020 Page 22 of 76

 Sending messages

2. Select the wallpaper you wish to use or no wallpaper.

How to use emojis

The StarLeaf app supports the use of emojis on mobile devices and desktop (macOS and
Windows 10 or later).

Emojis on Mac
On a Mac, select the emoji icon beside the type field in a chat to display the emoji
viewer.

StarLeaf user guide, 04 May 2020 Page 23 of 76

 Sending messages

To close the emoji viewer, select Esc on your keyboard.

Emojis on Windows
Emojis only work on Windows version 10 or later. On a Windows desktop, you can display
the emoji viewer using a keyboard shortcut while typing in a chat.

Press the Windows key and the period or semicolon key together.

The emoji viewer appears as shown below. In the app type field, the emoji may appear in
black and white, but it will appear in color in the Chat when you select send.

StarLeaf user guide, 04 May 2020 Page 24 of 76

 Sending messages

To close the emoji viewer, select Esc on your keyboard.

Emojis on mobile
On most iOS and Android devices, there is a dedicated emoji key on the device's
keyboard.

StarLeaf user guide, 04 May 2020 Page 25 of 76

 Sending messages

Note: If you have an iOS device and you cannot see the emoji key on your keyboard, it
may not be added in your phone's settings. To add it, go to Settings > General > Keyboard
> Keyboards

StarLeaf user guide, 04 May 2020 Page 26 of 76

 Creating a group

Creating a group
You can create a group with one or more contacts in your organization. You can call,
send messages to, and start meetings with a group.
To learn more about groups, select a topic below.

n About group privacy (p27)

n How to create a group (p27)
n About group admins (p28)
n How to assign an admin (p29)

About group privacy

A group can be created by anyone and can be private or public.

A private group is only visible to people who are invited to join by the group admin. A
public group is visible to everyone in the organization and anyone can join without an
invitation.

Note: If a user leaves or is removed from a private group, the chat history and shared
content is no longer accessible or visible to that user.

How to create a group

1. From the app, select the add button. On an iPhone, this is at the top of the screen:

2. Choose New group.

3. Set the group details: Group name, Description (optional), Privacy , and Group avatar
(select the camera icon to change this).
Select Next.

StarLeaf user guide, 04 May 2020 Page 27 of 76

 Creating a group

4. Add users to your group by typing their name in to the search bar and selecting them.

5. When you have added the contacts you want, select Create group.

About group admins

If you create a group, you automatically become the admin of that group.

StarLeaf user guide, 04 May 2020 Page 28 of 76

 Creating a group

Admins can add and remove people from a group. Admins can also choose to make
anybody else in the group another admin. They can remove their own admin status as
long as there is at least one other admin in the group.

When an admin leaves a group

In a group's information panel, members are listed in the order of when they originally
joined or were added to the group. If a member leaves and rejoins, they regain their
original position in the order.

There must always be at least one admin in a group. If the only admin happens to leave a
group, admin rights are automatically transferred to the member in the list who joined the
group first. For example, if the group creator is the only admin in a group and leaves the
group, the member who joined or was added to the group immediately after the creator
automatically becomes the admin.

How to assign an admin

An admin of a group can promote another member to admin and also demote someone
from admin.

To promote a member to admin:

1. Go to i, the information page of the group.

2. Select the member you want to make admin.

StarLeaf user guide, 04 May 2020 Page 29 of 76

 Creating a group

3. Select Make group admin.

If you want to remove a member's admin status, take the same steps as above and select
Demote from admin.

StarLeaf user guide, 04 May 2020 Page 30 of 76

 Calling a group

Calling a group
You can call a group instantly by using the Meet now feature.

1. Search for a group by typing the name into the search or dial box (you can do this from
the Favorites, Chat, or Calls tab).

2. Select the group.

3. In the group, select the Meet now icon as shown below.

4. On a mobile device, select Meet now.

StarLeaf user guide, 04 May 2020 Page 31 of 76

 Calling a group

On a desktop, select Start.

5. Other participants in your group can join the Meet now by going onto the group chat
and selecting Join.

StarLeaf user guide, 04 May 2020 Page 32 of 76

 Scheduling a meeting

Scheduling a meeting
When you schedule a meeting, you can choose when your meeting takes place and who
attends. Your invitees then receive email invites to your meeting.

To schedule a meeting, go to the Meetings tab and select Schedule. This is how it looks on
an iPhone:

You are then directed to the StarLeaf Portal in your browser where all meeting
management takes place.

StarLeaf user guide, 04 May 2020 Page 33 of 76

 Scheduling a meeting

1. Go to Meetings > Schedule meeting. You can see the Schedule meeting page.

2. Add the details you require for Title and Description. These are included in the meeting
invites.
3. Set the time and date for your meeting.
l Select a start and end time and date for your meeting
l Set a repeat if this meeting happens on a regular basis
l If your organization has purchased the recording solution, select Record meeting to
record this meeting
4. Add Participants by email address. Separate email addresses with commas. You can
include anyone's email address. If participants do not already have StarLeaf, the 'invite'
email describes how to sign up as a guest or join using a browser. The invite also
describes how to join your conference from any other standards-based video
conferencing equipment and includes PSTN (telephone) numbers for audio-only
participants.
5. If there are room systems in your organization, you can add one or more Meeting
rooms. This means that your participants know which meeting rooms are in the
meeting if they want to walk along to the nearest one.
6. Advanced settings:
l Keep people on hold until: Use this setting to determine whether people are able
to talk to each other before you join the meeting
l Time zone: If you are in a different time zone to the one displayed here, correct it.
This ensures that everyone to whom you send an invite knows the correct time for
your meeting

StarLeaf user guide, 04 May 2020 Page 34 of 76

 Scheduling a meeting

l Layout : You can choose a layout for the meeting. Video layouts are described
later in this document
7. Click OK.

Note: If you are a Microsoft Outlook user, you can also schedule a meeting directly in
Outlook. To do so, you will need the StarLeaf Outlook add-in. For more information, refer
to the Knowledge Center.

StarLeaf user guide, 04 May 2020 Page 35 of 76

 Joining a meeting

Joining a meeting

Join meetings on any device using the StarLeaf app or join from a room system.

You can join scheduled meetings as soon as they are created, and for up to four weeks
after the scheduled end time. This is especially useful if you want to join a meeting early to
be prepared.

On this page:

n Joining from the app (p36)

n Joining from a room system (p37)
n Pre-meeting audio and video options (app only) (p37)
n Meeting lobby behavior (p39)
n Virtual and blurred backgrounds (p41)

Joining from the app

When a meeting begins or is due to begin, a Join button appears beside the meeting in
the Meetings tab. Select Join to enter the meeting.

If there is no Join button, participants can also join the meeting a meeting using the 7-digit
meeting ID (you may want to share the meeting ID with someone who did not receive an
email invite, for example).

StarLeaf user guide, 04 May 2020 Page 36 of 76

 Joining a meeting

To join with a meeting ID, select Join on the Meetings tab and enter the 7-digit meeting
ID.

Joining from a room system

When you schedule a meeting, you can include a meeting room in the invite. If you or the
organizer did this, the join button lights up green on the touchscreen controller when the
meeting is due to start in ten minutes or less.

Press this button to join the meeting.

If the join button does not light up green, you can use the meeting ID to join instead. The
meeting ID is provided in every email invite and also visible in the meeting details in your
app. To join from a room system:

1. Enter the 7-digit meeting ID on the touchscreen controller using the keypad.

2. Press the icon.

Pre-meeting audio and video options (app only)

Before you enter a meeting, you see a screen that gives you time to check your audio
and video settings before you select join now. On this screen you can:

n switch between computer audio and phone audio

n mute your microphone (so no one in the meeting can hear you)

StarLeaf user guide, 04 May 2020 Page 37 of 76

 Joining a meeting

n mute your camera (so no one in the meeting can see you)
n change the microphone, camera, and/or speakers that you use

Computer audio
If you choose to use computer audio, you will hear the meeting through your computer
speakers or the headphones/headset that are connected to your computer.

To switch between the computer speakers and any connected headphones/headset, go

to Audio & video settings.

Phone audio
If you choose to use phone audio instead of computer audio, a phone number and
meeting ID are provided which you can use to dial in using a mobile or telephone. You still
view the meeting on your computer.

Phone audio is useful if you do not have a microphone in your computer, the meeting
room you are in uses phone audio with a video screen, or your network connection is
unstable (for example, if you are joining from a moving car).

StarLeaf user guide, 04 May 2020 Page 38 of 76

 Joining a meeting

Audio & video settings

Here, you can change the microphone, camera, and/or speakers you want to use on
your computer during the meeting.

To adjust your microphone levels, use the slider underneath Microphone. Increasing the
level on the slider increases your transmitted volume.

Meeting lobby behavior

If you are the first participant to join a meeting, or your organizer has set the meeting to
only start when they join, you enter the meeting lobby:

StarLeaf user guide, 04 May 2020 Page 39 of 76

 Joining a meeting

The meeting lobby shows a full screen self-view and tells you whether:

n You are the only participant in the meeting

n You are waiting for the meeting organizer to join
n The meeting is locked

You can adjust your Layout and AV settings while waiting in the meeting lobby.

When another participant joins, you automatically leave the meeting lobby and the
meeting starts:

StarLeaf user guide, 04 May 2020 Page 40 of 76

 Joining a meeting

Virtual and blurred backgrounds

For some of your meetings (such as those that happen when you are working from
home) you may want to obscure your background by either blurring it or replacing the
background with something virtual.

StarLeaf does not yet provide these features but you can change your background with
tools such as:

n Snap Camera
n Chromacam

Note: There is no relationship between StarLeaf and Snap Camera or Chromacam and
users should verify that the privacy assurances of Snap Camera and Chromacam are
sufficient to satisfy local legal requirements.

StarLeaf user guide, 04 May 2020 Page 41 of 76

 In-call meeting controls

In-call meeting controls

The StarLeaf app has controls that you can use while remaining in a voice or video call.

In-call controls are currently available in the desktop app only. On this page:

n Icon Glossary (p42)

n Mini call window (p43)
n How to share your screen (p44)
n Switch between computer and phone audio (p47)
n Mute controls (p48)
n Locking the meeting (p49)
n Ending the meeting (p50)
n Who can use meeting controls? (p50)

Icon Glossary
The controls available in a meeting are shown and described below. For controls in a one-
to-one call in the app, go to Using in-call controls (p12).

Select Participants to open the Participants panel. From here,

meeting participants can be added or removed. Permission to
manage the Participants panel differs depending on the type of
meeting you are in. See Who can use meeting controls? (p50)
below for further detail.

StarLeaf user guide, 04 May 2020 Page 42 of 76

 In-call meeting controls

See below for more information on how to share your screen to

other participants using StarLeaf app for Windows or macOS

This is only enabled when the meeting has started or more than
one participant has joined.

Select layout to change how the video windows appear in the call.
To view the different video layouts available go to Meeting layouts.

In More you can switch between computer and phone audio, and
also access Audio & video settings (where you can configure the
camera, microphone, and speakers).

Enter and exit full-screen mode from here. This control is only
available on Windows devices. To switch between full screen
mode on other devices, double click on the video.

Spotlight meeting controls

For information on in-call meeting controls for Spotlight meetings, go to Spotlight
meetings.

Mini call window

Minimizing your meeting on a Windows device turns it into a mini call window:

You can click and drag on the video to move the call window around your screen.

StarLeaf user guide, 04 May 2020 Page 43 of 76

 In-call meeting controls

Hover your cursor over the mini call window to access call controls such as microphone
and video mute. Click the maximize icon in the top-right to return the call window to its
normal size.

How to share your screen

You can share a specific screen or application when you are in a meeting or one-to-one
call, from the StarLeaf app for Windows or macOS.

1. Click Share my screen on the top toolbar.

2. Select a screen or application you want to share. Your content automatically starts
sharing.

While you are sharing, the Share my screen control turns green.

On Windows devices, if the content you are sharing is windowed, a green border appears
around it:

StarLeaf user guide, 04 May 2020 Page 44 of 76

 In-call meeting controls

Change screen sharing

To change the screen or application that you want to share:

1. Click Change share in the top toolbar.

StarLeaf user guide, 04 May 2020 Page 45 of 76

 In-call meeting controls

2. Select a different screen or application. Your content automatically starts sharing.

Stop screen sharing

To stop screen sharing:

1. Click Change share in the top toolbar.

StarLeaf user guide, 04 May 2020 Page 46 of 76

 In-call meeting controls

2. Click Stop sharing.

Switch between computer and phone audio

When you are in a meeting, you can choose to switch between your computer and
phone audio if you are experiencing problems with one of them, for example. Select
More to view the audio options available.

StarLeaf user guide, 04 May 2020 Page 47 of 76

 In-call meeting controls

If you select Phone audio, you will be provided with a dial-in number that you can call
from your mobile or landline while viewing the meeting in your browser.

Mute controls
You can individually mute or unmute participants by selecting the mic icons beside their
name in the participants panel.

You can also choose to mute all participants or unmute all participants from options.

StarLeaf user guide, 04 May 2020 Page 48 of 76

 In-call meeting controls

Note: In a scheduled meeting, all participants have access to these mute controls (if they
are within the organization) and in an ad hoc meeting, only the person who initiated the
meeting has these controls.

Locking the meeting

Locking a meeting prevents any more participants from joining the meeting. Those that
attempt to join after a meeting has been locked see a screen telling them that the
meeting is locked.

To lock a meeting:

1. Select Participants from the meeting controls panel.

2. Select Options.
3. Select Lock meeting.

To unlock a meeting, follow steps 1 to 2 above and select Unlock meeting.

StarLeaf user guide, 04 May 2020 Page 49 of 76

 In-call meeting controls

Ending the meeting

To end the current meeting for you and all other participants:

1. Select Participants from the meeting controls panel.

2. Select Options.
3. Select End meeting. A confirmation box opens.
4. Select End now.

Who can use meeting controls?

Depending on the user and type of meeting, participants ' permissions and control vary
according to scenarios below:

StarLeaf users in the same organization as the

meeting organizer
Scheduled Ad hoc
Permissions Spotlight meeting
meeting meeting

See the Participants panel Yes Yes All

Participants in
Add participants Yes Yes
spotlight only

Participants in
Remove participants Yes Yes
spotlight only

Participants in
Mute individual participants Yes Yes
spotlight only

Participants in
Unmute individual participants Yes Yes
spotlight only

Remove individual participants Participants in

Yes Yes
from the call spotlight only

Participants in
Mute all participants Yes Yes
spotlight only

Participants in
Unmute all participants Yes Yes
spotlight only

Participants in
Lock the meeting Yes Yes
spotlight only

Participants in
Unlock the meeting Yes Yes
spotlight only

Participants in
End the meeting for everyone Yes Yes
spotlight only

StarLeaf user guide, 04 May 2020 Page 50 of 76

 In-call meeting controls

Participants in
Record the meeting* Yes** Yes**
spotlight only

Participants in
Stop recording of the meeting Yes** Yes**
spotlight only

Spotlight meetings only:

Participants in
Move a participant into spotlight - -
spotlight only

Remove a participant from Participants in

- -
spotlight spotlight only

Raise hand - - Yes

Lower hand - - Yes

StarLeaf users in a different organization to the

meeting organizer
Scheduled Ad hoc
Permissions Spotlight meeting
meeting meeting

See the Participants panel No Yes All

Participants in
Add participants No Yes
spotlight only

Participants in
Remove participants No Yes
spotlight only

Participants in
Mute individual participants No Yes
spotlight only

Participants in
Unmute individual participants No Yes
spotlight only

Remove individual participants Participants in

No Yes
from the call spotlight only

Participants in
Mute all participants No Yes
spotlight only

Participants in
Unmute all participants No Yes
spotlight only

Participants in
Lock the meeting No Yes
spotlight only

Participants in
Unlock the meeting No Yes
spotlight only

StarLeaf user guide, 04 May 2020 Page 51 of 76

 In-call meeting controls

Participants in
End the meeting for everyone No Yes
spotlight only

Participants in
Record the meeting* No Yes**
spotlight only

Participants in
Stop recording of the meeting No Yes**
spotlight only

Spotlight meetings only:

Participants in
Move a participant into spotlight - -
spotlight

Remove a participant from Participants in

- -
spotlight spotlight

Raise hand - - No

Lower hand - - No

Guest Join users who have not yet signed into

StarLeaf
Scheduled Ad hoc
Permissions Spotlight meeting
meeting meeting

See the Participants panel Yes Yes All

Participants in
Add participants Yes Yes
spotlight only

Participants in
Remove participants Yes Yes
spotlight only

Participants in
Mute individual participants Yes Yes
spotlight only

Participants in
Unmute individual participants Yes Yes
spotlight only

Remove individual participants Participants in

Yes Yes
from the call spotlight only

Participants in
Mute all participants Yes Yes
spotlight only

Participants in
Unmute all participants Yes Yes
spotlight only

Participants in
Lock the meeting Yes Yes
spotlight only

StarLeaf user guide, 04 May 2020 Page 52 of 76

 In-call meeting controls

Participants in
Unlock the meeting Yes Yes
spotlight only

Participants in
End the meeting for everyone Yes Yes
spotlight only

Participants in
Record the meeting* Yes** Yes**
spotlight only

Participants in
Stop recording of the meeting Yes** Yes**
spotlight only

Spotlight meetings only:

Participants in
Move a participant into spotlight - -
spotlight only

Remove a participant from Participants in

- -
spotlight spotlight only

Raise hand - - Yes

Lower hand - - Yes

For general information about this feature, go to Guest Join.

*The recording solution is an optional extra. If enabled, only the meeting organizer can
download and view the recording. To learn more about recording controls and
permissions, go to StarLeaf Encore recording service.

**This option may be disabled by the admin.

Who is the meeting organizer?

In a scheduled meeting: the user who originally scheduled the meeting and sent any
invites.

In an ad hoc meeting: the user who created the meeting by adding another user(s) to an
ongoing one-to-one call.

When using meet now: the user who created the meeting by selecting Group video
meeting in a group or Start a meeting from the Meetings tab.

StarLeaf user guide, 04 May 2020 Page 53 of 76

 Creating favorites

Creating favorites
You can star people, groups, room systems, and permanent meetings to appear in your
Favorites. This allows you to access them quickly and easily.

1. Search for a contact, group, room system or permanent meeting by typing its name
into the Search or dial box at the top of the page.

2. Select the icon.

3. Select the icon. This will turn bold, indicating that the contact has been added
to your Favorites.

To remove a favorite, select the star so that it is no longer bold. The contact is removed
from your Favorites.

StarLeaf user guide, 04 May 2020 Page 54 of 76

 Using and securing voicemail

Using and securing voicemail

From the StarLeaf app you can access a voicemail system where you can:

n Record a personal greeting for your voice and video mail

n Access your voice and video mail messages
n Secure your voicemail by setting or changing your security PIN

Recording a greeting
1. From your Account page in the app, select Record voicemail greeting. This starts a call
between you and the StarLeaf voicemail system.
2. Follow the system's audio instructions to record a personal voicemail greeting.

Accessing voice and video mail messages

When a person leaves you a voice or video mail, you receive a message in your chat
window with them. This message prompts you to Call voicemail as shown in the image

StarLeaf user guide, 04 May 2020 Page 55 of 76

 Using and securing voicemail

below:

To listen to old or saved voice and video mail messages:

1. In the Search or dial box, type 2999.

2. Press Enter or select Call '2999'. This connects you to the voicemail system.
3. Follow the audio instructions.

StarLeaf user guide, 04 May 2020 Page 56 of 76

 Using and securing voicemail

Securing your voicemail

If you are a StarLeaf user who joined before the Cloud 7.1 upgrade, you need to enter a
security PIN when accessing your voicemail inbox. By default, this PIN is 0000 unless you
have changed it.

If you are a StarLeaf user who joined after the Cloud 7.1 upgrade, a PIN is not required by
default.

To ensure the security of your voice and video mail, you are advised to set a security PIN.
To do this, go to your StarLeaf app and take the following steps:

1. In the Search or dial box, type 2999.

2. Press Enter or select Call '2999'. This connects you to the voicemail system.
3. Follow the audio instructions.

Tip: While you are in a call in the desktop app, you can access a drop-down keypad if you
require it.

StarLeaf user guide, 04 May 2020 Page 57 of 76

 Invite to StarLeaf

Invite to StarLeaf
You can invite others to join you on StarLeaf directly through the app.

1. Open the StarLeaf app.

2. Select the plus icon
3. From the menu that opens, select Invite to StarLeaf.

4. Enter the email address of the person you wish to invite to StarLeaf and select Invite.

You receive confirmation that your invite has been sent. The person you invite receives an
email prompting them to download the app and get started:

StarLeaf user guide, 04 May 2020 Page 58 of 76

 Invite to StarLeaf

As shown in the example email above, invitees are prompted to download the StarLeaf
app. When one of your co-workers downloads and signs in to the app, they are
automatically added as a user to your organization.

Note: If the person you invite joins StarLeaf using an email address from a domain that
StarLeaf does not recognize, StarLeaf will create a new organization for that email
domain. The invitee consequently becomes an admin of this organization account as
they are the first person to use StarLeaf from this domain. For more information about
organization accounts, go to About StarLeaf app for admins.

StarLeaf user guide, 04 May 2020 Page 59 of 76

 Profile pictures and Do not disturb

Profile pictures and Do not disturb

You can customize your profile picture and set your online presence with StarLeaf app.

Select a topic below to learn more:

n About default profile pictures (p60)

n How to customize your profile picture (desktop) (p61)
n How to customize your profile picture (mobile) (p61)
n About online presence (p62)
n Do not disturb (p64)

About default profile pictures

When you first sign into StarLeaf app, create a group chat, or make a call, StarLeaf assigns
a default profile picture:

Another StarLeaf app user whom you can message. Signified by

the first initials of the user's first and last name

A group (public or private)

A voice call to, or from, an unknown number. This can be an

incoming, missed, or outgoing call

A call to, or from, a StarLeaf-registered room system in your

organization

A call to, or from, an external contact that is in your company

directory or in your personal contacts. This can be a video or voice
call, but you cannot message these contacts

A call to, or from, a unknown H.323/SIP/StarLeaf/Skype for Business

URI (one that is not in the company directory or in personal
contacts). For example, a StarLeaf app user in a different
organization, or an H.323 URI

A permanent meeting (a virtual meeting room that anyone can

dial into at any time)

StarLeaf user guide, 04 May 2020 Page 60 of 76

 Profile pictures and Do not disturb

How to customize your profile picture (desktop)

To upload, change, or remove your profile picture:

1. Go to the Account tab.

2. Click the camera icon at the top of the window.

3. Choose to:
l Select file from your file explorer and click Open
l Remove your current profile picture. A default profile picture replaces it.

How to customize your profile picture (mobile)

To upload, change, or remove your profile picture:

StarLeaf user guide, 04 May 2020 Page 61 of 76

 Profile pictures and Do not disturb

1. Go to the Account tab.

2. Touch the camera icon at the top of the screen.

3. Choose to:
l Take photo using your in-built camera
l Choose from files and upload a photo from your libraries
l Remove your current profile picture. A default profile picture replaces it.

About online presence

Presence information allows other app users to know whether you are currently online, in a
call, offline, or have Do not disturb set.

When a user is active in the app, a presence icon appears over their profile picture.

If there is no presence icon on their profile picture, then the user is offline. A user can
appear offline when they have not interacted with the keyboard or mouse for 120
seconds or they have locked their PC/Mac.

Active now
A green circle over a profile picture indicates that a user is currently active in the app and
available to call or chat.

On mobile devices, a user is active now while the app is open in the foreground of their
mobile device. In the desktop app, a user appears active now when they are active on
their desktop while the app is running.

StarLeaf user guide, 04 May 2020 Page 62 of 76

 Profile pictures and Do not disturb

In a call or meeting
An orange circle with a handset over a profile picture indicates that the user is currently in
a call or meeting. This can be:

n A one-to-one voice or video call that the user has made or answered from the app
n An ad-hoc or scheduled meeting that the user has joined from the app

Do not disturb
A red circle over a profile picture indicates that the user has set Do not disturb on their
app. As long as Do not disturb is set, the user does not receive notifications for calls,
messages, or meetings. For more information, see How to set Do not disturb (p64).

Offline presence
When a user is offline, there is no presence icon over their profile picture. On mobile
devices, a user appears offline when the app is closed or has been pushed to the
background of their mobile device. On a desktop, a user appears offline when the app is
closed or the user is inactive on their desktop even though the app is still running.

Last seen
When a user is offline, a Last seen message appears under their name in the chat. This
shows the date or time the user was last online.

StarLeaf user guide, 04 May 2020 Page 63 of 76

 Profile pictures and Do not disturb

Do not disturb
You can set your online presence to Do not disturb from any device.

When Do not disturb is set, all notifications for messages, calls, and meetings are disabled.

Do not disturb can be set for 30 minutes, 1 hour, 2 hours, 8 hours, or Until... (a specific date
and time chosen by the user).

How to set Do not disturb

To set Do not disturb from the app:

StarLeaf user guide, 04 May 2020 Page 64 of 76

 Profile pictures and Do not disturb

1. Select the bell icon from any screen.

2. Choose a duration or Until...

3. If you select Until... , choose a specific date and time and select Set .
When Do not disturb is active, a red presence icon appears on your profile picture.

StarLeaf user guide, 04 May 2020 Page 65 of 76

 Profile pictures and Do not disturb

How to end Do not disturb early

To end Do not disturb early, select the bell icon and choose End now.

StarLeaf user guide, 04 May 2020 Page 66 of 76

 About camera and microphone

About camera and microphone

You can configure the camera, microphone, and speakers settings in the desktop app.
These settings can still be accessed if you are in a call.

1. Go to your Account page in the desktop app.

2. Go to Audio & video settings as shown below.

3. Select the audio and video devices you wish to use from the options available to you.
To adjust your microphone levels, use the slider underneath Microphone. Increasing
the level on the slider increases your transmitted volume.

StarLeaf user guide, 04 May 2020 Page 67 of 76

 About notifications

About notifications
StarLeaf supports notifications such as sounds, banners, and app badges across all devices
(Windows, Mac, iOS, Android).

Choose a topic below to learn more about notification behavior.

n Notifications on iOS and Android (p68)

n Camera detection on Android (p69)
n Notifications on Windows (p70)
n Notifications on Mac (p71)

Notifications on iOS and Android

On mobile devices StarLeaf supports push notifications and these are configurable
through the device settings. For example, on the iPhone, these settings look like this:

You can also mute notifications on a per-contact or per-group basis and then your device
will not sound when you receive a new message from that contact or group.

To mute a contact or group, go to the info page for that contact or group and choose
Mute contact. On an Android device, this looks like this:

StarLeaf user guide, 04 May 2020 Page 68 of 76

 About notifications

Camera detection on Android

On Android devices you may sometimes see a notification saying that StarLeaf has been
detected using Camera, even when you are not in a call:

StarLeaf app periodically scans for the presence and capabilities of a camera on your
device, and when Android detects this scanning, it triggers that notification.

StarLeaf never uses your camera when not in call with StarLeaf app.

StarLeaf user guide, 04 May 2020 Page 69 of 76

 About notifications

Notifications on Windows
To customize StarLeaf banner or pop-up notifications on a Windows computer, go to
Settings > Notifications and actions settings > StarLeaf

Turn Show notification banners to off to prevent pop-up notifications from StarLeaf on your
computer.

Red circle icon behavior

When you configure notifications as above, this does not affect the red circle icon that
appears on top of the StarLeaf app in the Windows taskbar and system tray (see below).

Taskbar

System tray

Note: If the red circle icon does not appear in your Taskbar and you would like it to, ensure
that Use small taskbar buttons is turned off in your system settings.

StarLeaf user guide, 04 May 2020 Page 70 of 76

 About notifications

Notifications on Mac
On a Mac, you configure StarLeaf push notifications through the Notification Center.

StarLeaf user guide, 04 May 2020 Page 71 of 76

 Troubleshooting StarLeaf app

Troubleshooting StarLeaf app

Select a topic below to learn more about the issue or feature.

How do I report an issue or send feedback?

1. In the app, go to Account.
2. Select Send feedback. This opens an email template and uploads call logs to StarLeaf
support.
3. Use the template to tell us about your experience with the app.

Installation issues
The StarLeaf app is available for:

n Windows
n iOS
n macOS
n Android

StarLeaf Windows installer asks for .NET framework 4.6

To run on Windows, StarLeaf requires .NET framework 4.6. This is a standard Microsoft
component that will already be installed on computers that receive Microsoft updates
regularly. If you do not have this component installed, the app installer will automatically
install it for you. However, if you do not have admin rights to the computer, the installer will
not be able to do so and the install will fail (in this case ask your IT team for help).

Desktop microphone and speaker warnings

During a call, you may experience some microphone or speaker issues. StarLeaf shows a
warning banner when it is possible to identify some of these issues.

StarLeaf user guide, 04 May 2020 Page 72 of 76

 Troubleshooting StarLeaf app

Some warnings you may see are below.

Your speaker is muted

Your microphone is too loud

You might be too close to your microphone

Unable to detect a camera

Unable to detect microphone

To configure your audio settings to try to resolve any of these issues, select AV settings in
your call. You may also need to configure the AV settings on your computer or grant
permissions to StarLeaf.

For further information, read Camera and microphone issues below.

Camera and microphone issues

n On some devices, you need to give permission for an app to access your camera and
microphone. Refer to About camera and microphone (p67) for more information
n If another person in the call says your voice is too quiet or too loud, it may be due to
your microphone levels rather than the volume of their speakers. For information about
adjusting your microphone levels, refer to About camera and microphone (p67)

StarLeaf user guide, 04 May 2020 Page 73 of 76

 Troubleshooting StarLeaf app

n On the iPhone, when you answer a call from the lock screen you then need to select
video, otherwise it will be a voice-only call

Connection speed test

Under the Account tab in the app, you can check your connection speed in Speed test.
The speed test advises you of call bandwidth and the quality of video that your app can
receive depending on this.

Select Run speed test to check the latest connection status.

Note: The app may allow audio only calls instead of audio and video to optimize the
calling experience in poor connection conditions.

StarLeaf user guide, 04 May 2020 Page 74 of 76

 Troubleshooting StarLeaf app

The speed test feature is available on Windows, macOS, iOS, and Android.

Interoperability

Using Huawei phones

Huawei phones often fail to send you notifications for apps and this also applies to the
StarLeaf app.

To solve this problem:

1. Go to settings > advanced settings > battery manager > protected apps, find the app
you want to see notifications from, and protect it. This is achieves "whitelisting" of the
app.
2. Go to settings > apps > advanced > ignore battery optimizations, find the app and
ignore it. Choosing to ignore the app causes the phone to allow the app to run rather
than allowing the phone to go into a battery-sleep-mode.

StarLeaf user guide, 04 May 2020 Page 75 of 76

 Troubleshooting StarLeaf app

Legal information
Third party software acknowledgments
Acknowledgments of third-party software are available at:

www.starleaf.com/support/legal

Disclaimers and notices

Copyright © StarLeaf 2019. All rights reserved.

This guide may not be copied, photocopied, translated, reproduced, or converted into
any electronic or machine-readable form in whole or in part without prior written
approval of StarLeaf Limited.

StarLeaf Limited reserves the right to revise this documentation and to make changes in
content from time to time without obligation on the part of StarLeaf Limited to provide
notification of such revision or change.

StarLeaf Limited provides this documentation without warranty, term, or condition of any
kind, either implied or expressed, including, but not limited to, the implied warranties,
terms or conditions of merchantability, satisfactory quality, and fitness for a particular
purpose. StarLeaf Limited may make improvements or changes to the product(s) and/or
the program(s) described in this documentation at any time. All other product and
company names herein may be trademarks of their respective owners.

StarLeaf user guide, 04 May 2020 Page 76 of 76