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Hayward error codes and troubleshooting
50 Section V. Troubleshooting

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General:
ATTENTION: These instructions are intended for the use of qualified personnel trained and experi-
enced in the installation and servicing of this type of heating equipment and its related system compo-
nents. Some states may require installation and service personnel to be licensed. Persons not qualified
should not attempt to repair this equipment according to these instructions. These instructions and
procedures are not or the use of “do-it-yourself” consumers.

WARNING: BURN HAZARD The operation of the heater with the pump shut off
could cause heater overheating and fire. Never operate heater with the pump shut off.

ATTENTION: As a preliminary check, make sure that all wire connections are
clean and tight and that all wiring conforms to the wiring diagram.

Automatic reset time:

The heater will automatically reset when an error condition is corrected and resume operation as detailed
in the table below. The heater can be manually reset using the keypad by cycling the MODE button through
“STANDBY” and back to the original operating mode (“POOL” or “SPA”).

Error codes:
See Figure 52 for an error code chart.

Troubleshooting:
See Figure 53 for troubleshooting guide.

Supply wiring:
If the heater is connected to the line side of the circuit it will be powered at all times. In this situation,
when the pump shuts down the heater will display a fault code of “LO”. If there is a call for heat and the
pump then restarts there will be a 2-minute delay for the heater to fire. After the pump has been running for at
least 2 minutes there is no delay for heater operation.
Wiring the heater to the load side of the timer or controller will not result in a 2-minute delay if the pump
primes quickly enough to activate the heater’s water pressure switch. If the pump is slow to prime the heater
may display an “LO” fault code and will take 2 minutes to automatically restart. If the pump has primed, this
wait can be avoided by manually clearing the error code via the keypad by changing the mode through the
“STANDBY” setting and returning to the initial setting (“SPA” or “POOL”).
When a heater is wired to the line side of the power circuit (continuous power) the blower will not oper-
ate when the pump is cycled via a time clock or other switch method.

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 51

Internal wiring:
If the heater display is blank after the electrical has been installed see Figures 43 and 44 to determine the
cause. The ribbon cable between the display board and the ignition control board is polarized and cannot be
inserted upside down if it was removed when electrical was done.

Fuse specifications:
The fuse designations are printed on the ignition board and the control board. See Figure 26 for board lo-
cations. Fuses are available as common hardware items or may be purchased from Hayward in a service parts
kit. The fuse specifications are:
• F1 fuse (low voltage): 3A blade style fast-acting automotive fuse, type 257
• FC1 & FC2 (transformer primary): 3A slo-blo fuse, 5 x 20 mm
• FC4 (transformer secondary) fuse: 3A slo-blo, 5 x 20 mm

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Pomona, CA Clemmons, NC Nashville, TN
Tel: 908-351-5400 www.haywardpool.com
52
Figure 52: Error codes

Code Description Information

Internal fault/power-up On initial trial for ignition. Automatic reset is immediate once the gas valve relay
bD
error check results are acceptable.

Gas valve sensed If valve is open when it should be closed the heater will shut down and go into
bD as “ON” error lockout. Blower will operate until error condition is corrected. Automatic restart
2 minutes after error is corrected.

Gas valve sensed If valve is closed but flame is sensed the blower will run for 5 s then start a new
bD as “OFF” error ignition sequence. If error occurs 10 times during a call for heat the control will
go into lockout. Automatic reset is 60 minutes.

bD Data retrieval error If control input data is corrupted the heater will shut down and go into lockout.

Flame present with gas If flame is sensed with the gas valve off the control will go into lockout. The
HF valve “OFF” error blower will run until error condition is corrected. When corrected, control will
run blower for 5 s then automatically restart after 2 minutes.

Electrical supply wiring This code will display if 120V polarity is reversed, low voltage is detected, or if
PF
error the ground path is not sufficient. Reset is immediate after error is corrected.

Blower vacuum switch If the blower prover switch does not close after the blower starts the control will
AO open error stop the ignition trial go into lockout. The blower will continue to run. Automatic
reset is immediate after the switch closes.

Blower vacuum switch If the blower prover switch opens unexpectedly during operation the control will
open when expected shut down and attempt to re-light. If the switch does not close after the blower
AO
closed error starts the control will go into lockout with the blower running. Automatic reset is
immediate after error is corrected.

Blower vacuum switch If the blower prover switch opens during the postpurge cycle (heater is not fir-
AO open during post-purge ing) the control will display the error code. The post-purge cycle will be com-
error pleted once the blower prover switch closes.

Blower vacuum switch If the blower prover switch is closed before blower start-up the control will not
AC closed when expected start the blower. Automatic reset is immediate when the switch opens.
open error

Igniter open error If the control is not in lockout and senses that the igniter circuit is open when the
IO blower is running the control will turn off the blower and go into lockout. Auto-
matic restart 2 min after error is corrected.

Thermistor error An excessive temperature difference between the two thermistors (5 °F or more)
or an “out of bounds” condition on both sensors (less than 10°F or greater than
SF
180°F) will result in the error code. Automatic restart is 2 minutes after the error
is corrected.

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 53
Figure 52: Error codes (continued)

Code Description Information

Water Temperature A) Inlet water temperature sensor is reporting a temperature in excess of 104°F.
Sensing Error Normal operation resumes 2 minutes after inlet water temperature sensor reports
temperatures of 104°F or less. This error functions in both normal and remote
thermostat modes.

or
HS
B) Inlet water temperature sensor is reporting a temperature change at a rate
faster than 6°F in 60 seconds, indicating a potentially damaging low water flow
conditon. Normal operation resumes when temperatures stabilize. If this condi-
tion is detected 3 times, the heater will lock-out until the electrical power is
cycled off and back on.

Keypad button stuck If one of the keypad buttons is closed (or pressed) for more than 30 s the error
Sb closed error code will be displayed but the control will continue to function. The error code
will be cleared when the condition is corrected.

Ignition failure error If the control exceeds the maximum number of ignition retries or recycles the
IF
heater will shut down and go into lockout. Automatic reset is 60 minutes.

Communication error If communication between the ignition board and the display board is not estab-
lished within 3 s of power-up an error will be displayed. After communication is
CE
established, if it is lost for 30 s, the error will be displayed. The error code will
be cleared upon a valid data exchange between boards.

Limit string open error If the limit string opens the heater shuts down and goes into lockout. Automatic
LO restart is 2 minutes after the error condition is corrected and the limit string
closes. See below for more detail.

EEPROM ERROR An error was detected in the ignition control circuit board.
EE

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54
Figure 53: Troubleshooting

Code Fault Diagnosis Step Remedy

Heater will not 1. Check for Low & High Disconnect plug from P5 connector from Fuse Board. Measure
power up. Voltage Output from Fuse for 24vac between pins of receptacle on Fuse Board. Reconnect
Board plug. Disconnect plug from P6 of Fuse Board. Measure for 120vac
between pin 3 and 5 of receptacle on Fuse Board. Reconnect plug. If
OK, proceed to section titled ‘‘Low voltage circuit fault’’. Otherwise,
proceed to step 2.
2. Ensure field power supply Measure for field supply voltage across terminals of TB1 terminal block
to heater is turned on. on Fuse Board. If OK, proceed to step 3
3. Check for faulty Fuse Insoect Fuse Board wiring. Ensure all plugs are securely fastened to
Board wiring. Fuse Board. If OK, proceed to step 4.
4. Verify that FC1 and FC2 Remove FC1 and FC2 fuses from fuseholder. Measure continuity
None Fuses on Fuse Board are not across fuse. If fuses are open, proceed to section titled ‘‘Open FC1 and/
open. or FC2 Fuses’’. If fuses are OK, reinstall them and proceed to step 5.
5. Verify that 240vac Voltage Check that proper Volatage Selector Plug is installed in Fuse Board. If
Selector Plug is not installed OK, proceed to step 6
with a 120vac field power
supply
6. Check for defective Disconnect plug from P4 connector from Fuse Board. Mesure for
Transformer. 24vac between pins 1 & 2 of plug of Transformer and 120vac
between pins 4 & 6. If 24vac or 120VAC is not present, replace
Transformer. Otherwise, proceed to step 7.
7. Fuse Board is defective Replace Fuse Board.
Low voltage 1. Check for Low Voltage Diconnect plug from P5 connector from Fuse Board. Measure for
circuit fault. Output from Fuse Board 24VAC across pins. Reconnect plug. If OK, proceed to step 2.
Otherwise, proceed to step 5.
2. Check for faulty Control Inspect Control Module wiring. Ensure all plugs are securly fastened to
Module wiring. Control Module. If OK, proceed to step 3.
3. Verify low voltage input Verify 24VAC across R and C terminals on Control Module. If not OK,
to Control Module. replace harness. If OK, procced to step 4.
4. Verify that F1 Fuse on Remove F1 fuse from fuseholder. Measure continuity across fuse. If
None Control Board is not open. OK, replace Control Module. If fuse is open, proceed to section titled
‘‘Open FC3 or FC1 Fuses’’.
5. Verify that FC3 on Fuse Remove FC3 fuse from fuseholder. Measure continuity across fuse. If
Board is not open fuse is open, proceed to section titled ‘‘Open FC3 or FC1 Fuses’’. If
OK, reinstall fuse and proceed to step 6.
6. Check for defective Disconnect plug from P4 connector from Fuse Board. Mesure for
Transformer. 24VAC between pins 1 & 2 of plug from transformer. If 24VAC is not
present, replace Transformer. Otherwise, proceed to step 7.
7. Fuse Board is defective Replace Fuse Board

Open FC1 and/or 1. Verify that 120VAC Check that proper Voltage Selector Plug is installed. If OK, proceed to
FC2 Fuses. Voltage Selector Plug is not step 2.
installed with a 240VAC
field power supply. If 120VAC plug is installed and field supply voltage is 240VAC, FC1
and FC2 fuses will have to be opened. Install the correct Voltage
None Selector Plug and new FC1 and FC2 fuses.
2. Check for faulty Inspect Transformer wiring. Ensure insulation on wiring is not worn. If
Transformer wiring. OK, proceed to step 3.
3. Defective Transformer Replace Transformer.
 55
Figure 53: Troubleshooting

Code Fault Diagnosis Step Remedy

Open FC3 and/or 1. Check for faulty Gas Inspect Gas Valve wiring. Ensure insulation on wiring is not worn. If
F1 Fuses Valve wiring. OK, proceed to step 2.
2. Verify that Gas Valve is Mesure for resistance across Gas Valve terminals and between each
not defective. terminal and ground. If short exists, replace Gas Valve. If OK, proceed
to step 3.
None
3. Check for faulty Control Inspect Control Module wiring. Ensure insulation on wiring is not worn.
Module wiring. If OK proceed to step 4.
4. Control Module is Replace Control Module.
defective.

Open FC4 Fuse. 1. Check for faulty Igniter Inspect Igniter wiring. Ensure insulation on wiring is not worn. If OK,
wiring. proceed to step 2.
2. Check for faulty Blower Inspect Blower wiring. Ensure insulation on wiring is not worn. If OK,
wiring. proceed to step 3.
3. Check for defective Disconnect Igniter plug from Control Module. Measure resistance
Igniter. across Igniter. Resistance should be 10.9-19.7 ohms at at 77°F. If out of
this range, replace igniter. If OK, proceed to step 4
None
4. Check for defective Disconnect Blower plug from Control Module. Measure resistance
Blower. across Blower windings. Winding resistance across lead should be in
the following range: Red-to-White: 8 to 9 ohms. If measured values
vary substantially from these values, blower is defective. Replace.
Otherwise proceed to step 5.
5. Control Module is Replace Control Module.
defective.

Bad Board or 1. Verify that FC4 Fuse on Remove FC from fuseholder. Mesure continuity across fuse. If OK,
Secondary Hig Fuse Board is not open. reinstall fuse and proceed to step 2. If Fuse is open, proceed to section
Voltage Fault titled ‘‘Open FC4 Fuse’’.
2. Verify high voltage output Disconnect plug from P6 connector of Fuse Board. Measure for
from Fuse Board. 120VAC across pins 3 and 5 of P6 receptacle on Fuse Board. If OK,
reconnect plug and proceed to step 3. If not OK, go to step 4.
bD 3. Check for defective Disconnect plug from E10 connector of Contol Module. Measure for
Harness. 120VAC across pins 1 and 3 of Plug on Harness. If OK, replace Control
Module. If not OK, replace Harness.
4. Check for defective Disconnect plug from P4 connector of Fuse Board. Measure for
Transformer. 120VAC between pins 4 and 6 of plug from Transformer. If OK,
proceed to step 5. If not OK, replace Transformer.
5. Fuse Board is defective Replace Fuse Board.

EE Bad Board 1. Defective Control Module Replace Control Module.

Communication 1. Disconnect and then re-
Error between connect power to heater.
Control Module 2. Check for faulty wiring or Inspect Display Interface Wiring. Ensure Display Interface Plug is
CE and Display connection. securely attached to Control Module. If OK, proceed to step 2.
Interface
Assembly 3. Control Module and/or Replace Control Module and/or Display Interface Assembly.
Display Interface Assembly
are defective.
Igniter Failure 1. Check for faulty wiring or Inspect Igniter wiring. Ensure Igniter Plug is securely attached to
IO connection. USE Control
ONLYModule.
HAYWARD If OK, proceed
GENUINE to step 2.
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2. Igniter is defective Replace Ignitier.
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56
Figure 53: Troubleshooting

Code Fault Diagnosis Step Remedy

Temperature 1. Check for faulty wiring or Inspect sensor wiring. Ensure sensor is pluggd into back of control
SF sensor input connection. module. If OK, proceed to step 2.
failure 2. Sensor is defective Replace temperature sensor.
Water 1. Check remote thermostat Verify set point setting of remote thermostat is at or below 104°F. If
Temperature setting set point of remote thermostat is OK, or if heater is not configured for
Sensing Error remote thermostat, proceed to step 2.
2. Verify that the water flow Verify that water flow to heater is above minimum required (20 GPM for
is adequate H150FD and H200FD, 25 GPM for H250FD and H300FD, 30 GPM for
HS
H350FD and H400FD). Note that intermittent periods of low water flow
will cause this error. If OK, proceed to step 3.
3. Check inlet water Compare the heater's temperature reading to the pool water temperature
temperature sensor with an accurate thermometer. If significantly different, replace inlet
water temperature sensor.
Flame Present 1. Gas Valve is defective Replace Gas Valve
HF with Gas Valve
not Energized
Bypass 1. Check to see if Control This is normal display when heater is being controlled by a remote
Operation Module is in Bypass thermostat. No service is required. If heater is not being controlled by
Operation remote thermostat, change setting by using the MODE key to put the
bO heater into STANDBY. Press and hold the DOWN key and then press
and hold the MODE key. Hold down both keys for 3 seconds until the
indication ‘‘bO’’ is removed from the display.
Water pressure 1. Verify that the pump is This is a normal display when the pump is off. Turn pump on. LO code
switch fault running. should clear. If LO does not clear, proceed to step 2.
2. Verify that water flow is Verify that water flow rate to heater is above minimum required (20
adequate GPM for H150FD and H200FD, 25 GPM for H250FD and H300FD, 30
GPM for H350FD and H400FD). If OK, proceed to step 3
3. Check for faulty wiring or Inspect water pressure switch wiring. Ensure wire harness terminals are
connection. securely fastened to spade terminals on water pressure switch. If OK,
procced to step 4.
4.Verify state of water Remove wire leads from water pressure switch and jumper leads.
pressure switch contacts. Operate heater. Measure continunity across water pressure switch.
If open, proceed to step 5. If closed, LO code is not caused by water
pressure switch fault. Remove jumper from wire leads and reconnect
wire leads to water pressure switch.
5. Ensure that low pump Clean filter or clear blockages. Check position of valves in plumbing
pressure does not exist. system. If OK proceed to step 6.

LO 6. Check for correct water Adjust water pressure switch setting as shown on page 33 of Installation
pressure switch setting. Manual (only if heater is above or below water level). If LO does not
clear, proceed to step 7.
7. Water pressure switch is Replace water pressure switch.
defective
Vent pressure 1. Check for faulty wiring or Inspect vent pressure switch wiring. Ensure wire harness terminals are
switch fault connection. securely fastened to spade terminals on vent pressure switch. If OK,
(applies only proceed to step 2.
if indoor 2. Verify state of vent Remove wire leads from vent pressure switch and jumper leads. Operate
installation) pressure contacts. heater. Measure continuity across vent pressure switch. If closed, LO code is
not caused by vent pressure switch fault. If open, proceed to step 3. Remove
jumper from wire leads and reconnect wire leads to vent pressure switch.
3. Check for restricted or Ensure that flue is not blocked or restricted. See indoor vent sizing
blocked flue. requirements in installation manual. If OK, proceed to step 4.
4. Vent pressure switch is Replace vent pressure switch.
defective.
 57
Figure 53: Troubleshooting

Code Fault Diagnosis Step Remedy

Temperature 1. Check for faulty wiring or Inspect temperature limit switch wiring. Ensure wire harness teminals
LO limit switch fault connection. are securely fastened to spade terminals on temperature limit switches.
If OK, proceed to step 2.
Temperature 2. Verify state of temperature Remove wire leads from limit switch and jumper leads. Operate heater.
limit switch fault limits’ contacts Measure continity across limit switches. If closed, LO code is not
(cont’d) caused by temperature limit switch fault. If open, proceed to step 3.
Remove jumper from leads and reconnect leads to temperature limits.
LO 3. Verify that water flow is Verify that water flow rate to heater is above the minimum required
adequate (20 GPM for H150FD and H200FD, 25 GPM for H250FD and H300FD,
30 GPM for H350FD and H400FD). If OK, proceed to step 4.
4. Temperature limit switch Replace temperature limit switch.
is defective.
Ignition Failure 1. Ensure gas supply shutoff Ensure that main gas shutoff installed adjacent to heater is open. Ensure
valves are open. that knob on gas valve inside unit is in ‘‘on’’ position. If OK, proceed to
step 2.
2. Check for low gas supply Ensure inlet gas supply pressure is between the minimum and maximum
pressure values indicated on rating plate. If OK, proceed to step 3.
3. Check for faulty flame Inspect flame sense wiring. Ensure wire harness terminals are securely
sense wiring or connection. fastened to flame sense and to control module. If OK, proceed to step 4.
4. Check for faulty gas valve Inspect gas valve wiring. Ensure wire harness terminals are securely
IF
wiring or connection fastened to spade terminals on gas valve. If OK, proceed to step 5.
5. Check for gas valve 1. Measure voltage across gas valve during trial for igintion. If 24VAC
failure or gas valve relay is present and gas valve does not open, gas valve is defective. Replace
failure. gas valve.
2. If 24VAC is not present, gas valve relay on control module is
defective. Replace control module.
6. Check for blockages in Inspect gas orifices for blockages which could prevent gas flow. Remove
gas orifices and burners and inspect burners for blockages.
Blower vacuum 1. Check for defective Disconnect Blower plug fron Control Module. With heater off, measure
switch closed. blower on relay or control continuity across pins 1 and 2 of receptacle on Control Module. If
module. closed, control module relay is defective. Replace control module. If
AC OK, proceed to step 2.
2. Vacuum switch is Replace blower vacuum switch.
defective.
Blower vacuum 1. Check for faulty vacuum Check tubing and replace if necessary. If OK, proceed to step 2.
switch open. switch tubing
2. Check for faulty vacuum Inspect vacuum switch wiring. Ensure wire harness terminals are
switch wiring or connection. securely fastened to spade terminals on vacuum switch. If OK, proceed
to step 3.
3. Check for faulty blower Inspect blower wiring. Ensure plug on blower is securely fastened to
wiring or connection control module. If OK, proceed to step 4.
4. Check for defective Disconnect Blower plug from Control Module. Measure resistance
vacuum switch across Blower windings. Winding resistance across lead should be in
AO the following range; Red-to-White: 8 to 9 ohms. If measured values
vary substantially from these values, Blower is defective. Replace. If
OK, proceed to step 5.
5. Check for defective Disconnect Blower plug from Control Module. Place heater in Pool
blower relay. or Spa Mode. Lower set point temperature to generate call for heat.
During pre-purge period, measure for 120VAC across pins 1 and 2. If
120VAC is not present, control module relay is defective. Replace
control module. If OK, proceed to step 6
6. Vacuum switch is Replace blower vacuum switch.
defective