No Worksheet Test Case

1 Create Equipment Record Create Equipment Record

2 Create Service Notification Create Service Notification
3 Create Field Service RRB Create Field Service RRB
4 Create Quote Document Create Quote Document
5 Accept Quote Accept Quote
6 Release Field Service RRB Release Field Service RRB
7 Check Field Service RRB1 Check Field Service RRB1
8 Print Field Serv RRB Outputs1 Print Field Serv RRB Outputs1
9 Create Delivery(KB) Create Delivery(KB)
10 Pick Delivery(KB) Pick Delivery(KB)
11 Pack Delivery(KB) Pack Delivery(KB)
12 Issue Delivery(KB) Issue Delivery(KB)
 Test Name
Module

Customer Service Create Equipment Record

 Transaction Code Step Name
Description
Used
The objective of this test case is to validate Equipment Record IE08 Step 1
creation using SAP ECC
Data Dependencies: Org Struc should be set up (Company code,
Plant, storage,purch org etc to be set up)
Process Dependency:NA
Other Dependency:
Pre-requisite:
Roles: Users

Step 2

Step 3

Step 4

Step 5
Step 6

Step 7

Step 8

Step 9
Step 10

Step 11
 Description

SAP Login Screen:

Log onto the SAP Logon using below mentioned credentials

User name <<<User_Name_IN>>>
Password <<<XXXXXXXX_IN>>>

Click on "Enter" button

SAP Easy Access Screen:

Enter the T-code: IE08
Create Equipment : Initial screen:

Enter the reference Material that the Equipment Record should be

based on:
Material <<<Material_IN>>>
(OR)
User can reference an existing Equipment Record and click /Hit the
Enter
Equipment <<< Equipment Number_IN>>>

Copy Equipment Popup:

Click on " Continue" button located at the bottom of the Popup

Create Equipment : General Data screen:

In the Header section, Update the Equipment Description:
Description: <<< Description _IN>>>
( Note: Description should be uniform and understood by all
relevant Users)
Click on "Enter" Button
Create Equipment : General Data screen:

Select the Organization Tab and make the following entries:

Enter the Company Code under Account Assignment Section
Company Code <<<CompanyCode_IN>>>

Enter the following details under Responsibilities Section:

Planning Plant <<<PlanningPlant_IN>>>

Planner Group <<<PlannerGroup_IN>>>
Main Work Center <<<MainWorkCtr_IN>>>
Plant Associated with the Main Work Centre:
PLANT <<<PLANT_IN>>>

Click on "Enter" Button

Create Equipment : General Data screen:

Select the Partner Data Tab and make the following entries:
Ship-To Party <<<ShipToParty_IN>>>
Sold-To Party <<<SoldToParty_IN>>>
Order Editor <<<OrderEditor_IN>>>
End User <<<EndUser_IN>>>

Create Equipment : General Data screen:

Select the Sales and Distribution Tab and make the following
entries:
Sales Org <<<SalesOrg_IN>>>
Distribution Channel <<<DistributionChannel_IN>>>
DIVISION <<<Division_IN>>>
Sales Office <<<SalesOffice_IN>>>

Create Equipment : General Data screen:

Select the Ser Data Tab and make the following entries:
Enter the Serial Number under General Section
Serial Number<<<SerialNumber_IN>>>

(Ex: REPAIRPUMP)
Create Equipment : General Data screen:

Select the Guarantee Tab and make the following entries:

Warranty Start (Date) <<< WarrantyStartDate_IN>>>
Warranty End (Date) <<< WarrantyEndDate_IN>>>

(This step is Optional)

Create Equipment : General Data screen:

Click on "SAVE" button which is located at the top of the screen

 Expected Results

SAP EASY ACCESS screen should be displayed

Create Equipment : Initial screen is displayed

Copy Equipment Popup is opened

Screen is Navigated to Create Equipment: General Data

screen

Data entered is populated without any error

Data entered is populated without any error

Data entered is populated without any error

Data entered is populated without any error

Data entered is populated without any error

Data entered is populated without any error

Equipment Should be Created Successfully.

Success Message will be displayed in the status bar as below:
"Equipment created with the number 1xxxxxxxxxxxx"
 Module Test Name

Customer Service CreateService Notification

 Description Transaction Step Name
Code Used
The objective of this test case is to Create Service Notification IW56 Step 1
for the relevant Field Service Process and variables using SAP
ECC
Data Dependencies: Org Struc should be set up (Company code,
Plant, storage,purch org etc to be set up)
Process Dependency:NA
Other Dependency:
Pre-requisite: Equipment should be created
Roles: Users

Step 2

Step 3

Step 4
Step 5

Step 6

Step 7

Step 8
Step 9

Step 10

Step 11
 Description

SAP Login Screen:

Log onto the SAP Logon using below mentioned credentials

User name <<<User_Name_IN>>>
Password <<<XXXXXXXX_IN>>>

Click on "Enter" button

SAP Easy Access Screen:

Enter the T-code: IW56

Create Service Notification : requests & Claims screen:

In the Header section, Update the Service Notification Description:

Description: <<< Description _IN>>>
( Note: Description should be uniform and understood by all relevant
Users)
Click on "Enter" Button

Create Service Notification : requests & Claims screen:

Select the SPX - Notification Header Tab and make the following entries:
Enter/ Select the Coding reason under Subject Section
Coding <<<Coding_IN>>>
(Note: User can select the Relevant Value from the ValueHelp Button)

Enter the Equipment Number under Reference Object Section

EquipmentNumber <<<EuipmentNumber_IN>>>
(Equipment should be created in the previous step)

Click on "Enter" Button

Warranty Check:

Click on "Continue" button

Create Service Notification : requests & Claims screen:

Click on Partners button which located at the top of the screen
(Note: 5th button from LHS)

Screen is navigated to Create service Request : Partners page:

Validate whether Partner Functions are updated as per the Equipment

Record Used

Create Service Notification : requests & Claims screen:

Select the SPX - Tasks & Causes Tab and Validate the Entries under
Execution Section
Create Service Notification : requests & Claims screen:

Select the SPX - Sales & Location Data Tab and Validate the Entries under
Sales and Distribution Section and Account Assignment Section

Create Service Notification : requests & Claims screen:

Select the SPX Additional Information Tab and make the following entry
under Sales Order Reference :

Sales Order Reference <<<SalesOrderReference_IN>>>

(Value should be N/A)

Create Service Notification : requests & Claims screen:

Click on "SAVE" button which is located at the top of the screen

 Expected Results

SAP EASY ACCESS screen should be displayed

Create Service Notification : Requests & Claims screen is displayed

Data entered is populated without any error

Warranty Check Popup should be displayed

The screen should navigate to "Create Service Notification : Requests &
Claims screen" and Validate whether below mentioned Data gets
updated in the screen:
a. Sold To Party
b. Date
c. Serial Number
d. Material
(Note:SAP will use the Equipment Record Number to locate required
Master Data and update the Service Notification.
Including the Serial Number and Material and Partners.)

Screen is navigated to Create service Request : Partners page

Validate whether below mentioned Data gets updated in the screen:

Below mentioned fields are updated with the Values as per the
Equipment Record used
Ship-To Party <<<XXXXXXXX>>>
Sold-To Party <<<XXXXXXXX>>>
Order Editor <<<XXXXXXXX>>>
End User <<<XXXXXXXX>>>

(Note: Partners shown here were taken from the Equipment Record
Number. If they do not exist in the Equipment Record
Number the Service Notification will not be filled. As a minimum these 4
Partner Functions are compulsory)

Below mentioned fields are updated with the Values as per the
Equipment Record used

Main WorkCentre <<<XXXXXXXX>>>

Company Code <<<XXXX>>>
Planner Group <<<XXX/XXXX>>>
Sales Area <<<XXXX/XX/XX>>>
Sales Office <<<XXX>>>
Below mentioned fields are updated with the Values as per the
Equipment Record used

Sales & Distribution Section:

Sales Org. <<<XXXX>>>

Distr. Channel <<<XX>>>
Division<<<XX>>>

Account Assignment Section:

Company Code <<<XXX>>>

Data entered is populated without any error

Service Notification Should be Created Successfully.

Success Message will be displayed in the status bar as below:
"Notification 3XXXXXXXX saved"
 Module Test Name

Customer Service Create Field Service RRB

 Description Transaction Step Name
Code Used
The objective of this test case is to validate Field Service RRB IW52/IW32 Step 1
Record creation using SAP ECC
Data Dependencies: Org Struc should be set up (Company code,
Plant, storage,purch org etc to be set up)
Process Dependency:NA
Other Dependency:
Pre-requisite: Equipment & Service Notification should be created
Roles: Users

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7
Step 8

Step 9

Step 10
Step 11

Step 12

Step 13

Step 14
Step 15

Step 16

Step 17

Step 18

Step 19

Step 20

Step 21

Step 22

Step 23
 Description

SAP Login Screen:

Log onto the SAP Logon using below mentioned credentials

User name <<<User_Name_IN>>>
Password <<<XXXXXXXX_IN>>>

Click on "Enter" button

SAP Easy Access Screen:

Enter the T-code: IW52

Change Service Notification : requests & Claims screen:

In the Header section, Click on Serv.order Button

( Note: In order to Processes as a Field Service )
Click on "Enter" Button

Create Order Popup Screen:

Validate whether Values are updated as per the Service Notification Used

(Note: These fields are filled from the Service Notification that came from
the Equipment Record)

Create Order Popup Screen:

Click on "Continue" Button
Create Field Service RRB: Central Header :

In the Header section, Validate the Description Field:

Create Field Service RRB: Central Header :

Select Header Data Tab and Validate Sold To Party Field
Create Field Service RRB: Central Header :

Select Header Data Tab and Update the Values for the fields mentioned
below:

(i) Account Indicator <<< AccountIndicator_IN>>

(ii) Billing Form <<<BillingForm_IN>>>

Create Field Service RRB: Central Header :

Select the Header data Tab and Validate the following Fields under Person
Responsible Section:

(i)Planner Group

(ii) Main Work Centre

(iii)Plant Associated with Main Work Centre

Create Field Service RRB: Central Header :

Select the Header data Tab and Validate the following Fields under
Reference Object Section:

(i)Equipment Number

(ii)Serial Number

(iii)Material

(v) Coding Reason under Subject Section

Create Field Service RRB: Central Header :

Select the Header data Tab and Validate the following Fields under First
Operation Section:

(i)Operation

(ii)Work Centre

(iii)Plant

(iv) Control Key

Create Field Service RRB: Central Header

Select Partner Tab and Validate whether Partner Functions are updated

Create Field Service RRB: Central Header

Select Location Tab and Validate the Entries under Sales and Distribution
Section and Account Assignment Section

Create Field Service RRB: Central Header

Select Enhancement Tab and Enter the Product Hierarchy Field under SPX
Custom Fields Section
Product Hierarchy <<< ProductHierarchy_IN>>>
Create Field Service RRB: Central Header

Click on "SAVE" button which is located at the top of the screen

SAP Easy Access Screen:

Enter the T-code: IW52

Change Service Notification : Initial screen
Enter the Notification Number and Click on "ENTER" Button
Change Service Notification : Initial screen:
Verify Notification Status Field
Change Service Notification : Initial screen:
Verify Service Order Field
SAP Easy Access Screen:

Enter the T-code: IW32

Change Order : Initial screen
Enter Service Order Number and Click on "ENTER" Button
Change Field Service RRB XXXXXX: Central Header
Verify System Status Field
Change Field Service RRB XXXXXX: Central Header

Click on "SAVE" button which is located at the top of the screen

 Expected Results

SAP EASY ACCESS screen should be displayed

Change Service Notification : Requests & Claims screen is displayed

Create Order Popup should is displayed

Below mentioned fields are updated with the Values as per the Service
Notification used
Order Type<<<XXXX>>> (Ex: ZM01)
Planning Plant <<<XXXX>>>
Main Work Centre<<<XXXXXXXX>>>
Plant <<<XXXX>>>

(Note: If User finds that any of these field are blank, User should update
as required with the relevant data)

Popup will be closed and page is Navigated to Create Field Service RRB:
Central Header screen
Description Field is Validated Successfully

Notification Description <<<XXXXXX>>>

Sold-To Party Field is Validated Successfully

Below mentioned Fields are populated with the Data Entered

(i) Account Indicator

Ex: EQ

(ii) Billing Form

Ex: 01

Below Fields are validated under Header Data Tab Successfully

(i) Planner Group <<<XXX>>>

Ex: 001

(ii) Main Work Centre <<<XXXXXX>>>

Ex:MEPE01SC

(iii)Plant <<<XXXX>>>
Ex: 4850

Below Fields are validated under Header Data Tab Successfully

(i) Equipment Number <<<XXXXXXXXXX>>>

Ex: 1000003836586

(ii) Serial Number <<<XXXXXXXXX>>>

Ex: SUBMERSIBLEPUMP

(iii) Material <<<XXXXXX>>>

Ex: MESNC-2/0 AWG
(v)Coding Reason <<<XX>>>
Ex: 1
Below Fields are validated under Header Data Tab Successfully

(i) Operation<<<XXXXXXXXXX>>>
Ex: REPAIR EXAMPLE

(ii) Work Centre <<<XXXXXXXXX>>>

Ex: MEPE01SC

(iii) Plant <<<XXXX>>>

Ex: 4850

(iv)Control Key <<<XXXX>>>

Ex: SM01

Below Fields are validated under Partner Tab Successfully

Ship-To Party <<<XXXXXXXX>>>

Sold-To Party <<<XXXXXXXX>>>
Order Editor <<<XXXXXXXX>>>
End User <<<XXXXXXXX>>>

(Note: Partners shown here were taken from the Equipment Record
Number. If they do not exist in the Equipment Record
Number the Service Notification will not be filled. As a minimum these 4
Partner Functions are compulsory)

Below mentioned fields are Validated under Location Tab Successfully

Sales & Distribution Section:

Sales Org. <<<XXXX>>>

Distr. Channel <<<XX>>>
Division<<<XX>>>

Account Assignment Section:

Company Code <<<XXX>>>

Data entered is populated without any error

Service Order Should be Created Successfully.
Success Message will be displayed in the status bar as below:
"Order 4065794 saved with notification 300089752"
Change Service Notification : Initial screen is displayed

System is navigated to Change Service Notification : Requests & Claims

screen is displayed
Notification Status is validated Successfully

Service Order Field is updated with Order Number which is created

newly in the previuos step
Change Order : Initial screen is displayed

System is Navigated to Change Field Service RRB XXXXXX: Central

Header
System Status is validated Successfully

Service Order is saved Successfully.

Success Message will be displayed in the status bar as below:
"Order XXXXXXX saved with notification XXXXXXXX"
 Module Test Name

Customer Service Create Quote Document

 Description Transaction Step Name
Code Used
The objective of this test case is to Create Quote Document for DP80 Step 1
the relevant Field Service Process and variables using SAP ECC
(This is used to determine the Materials that are required in a
Quote based on the Planned OperationWork, External
Processing and Materials entered into the Order)
Data Dependencies: Org Struc should be set up (Company code,
Plant, storage,purch org etc to be set up)
Process Dependency:NA
Other Dependency:
Pre-requisite: Service Order should be created
Roles: Users

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7
 Step 8

Step 9

VA22 Step 10

Step 11
 Description

SAP Login Screen:

Log onto the SAP Logon using below mentioned credentials

User name <<<User_Name_IN>>>
Password <<<XXXXXXXX_IN>>>

Click on "Enter" button

SAP Easy Access Screen:

Enter the T-code: DP80

Create Quotation: Initial screen:

In the Selection section, Input the Service Order Number

Service Order <<< ServiceOrder _IN>>>

In the Pricing Section, Input Pricing Date

Pricing Date <<<PricingDate_IN>>>

Create Quotation: Initial screen:

Click on "Sales Price View" Button

Create Quotation <new>: Sales Price

Expand Quotation From Service Order by clicking on Expand Button

Create Quotation <new>: Sales Price

Validate Sales Price and Net Value in the table

Create Quotation <new>: Sales Price

If Net Value is not updated ,User should add Price Conditions as below:

(i) User should double Click on the Material Line

(ii)Select Condtions Tab
(iii)Click on "Insert Row" button and add the Respective Condtion as
required by the Process
Create Quotation <new>: Sales Price

Click on "Create Quotation " Button

Create Quotation

Click on "Yes " Button in the popup

Change Quotation : Initial Screen

Enter T-code : VA22

Enter the created Quotation Number and click on Enter Button

Change Quotation from Service Order XXXXXX: Overview

Click on Edit Button and Check for Incompletion Log

 Expected Results

SAP EASY ACCESS screen should be displayed

Create Quotation: Initial screen is displayed

Data entered is populated without any error

Screen is navigated to Create Quotation <new>: Sales Price page

Here Materials determined are shown. These should be reviewed for

accuracy of Material Number and Material
Description.
Sales Price & Net Value is validated successfully

(i) The Associated Price Conditions should be present

(ii) Conditions Tab should get highlighted

(iii) Respective Condtions added to the desired material line is

successfully
Ex: Pricing Condtion : PS00
Popup will appear with the option as mentioned as below:

"Do you really want to create the quotation? "

Quotation should be created successfully.

Success message will be displayed in the Status bar as below:

"Qtn from Serv. Order 20227302 has been created"

System should navigate to " Change Quotation from Service Order

XXXXXX: Overview"

A success message " Document is Complete" should be displayed in the

Status Bar
 Module Test Name

Customer Service Accept Quote

 Description Transaction Step Name
Code Used
The objective of this test case is to Accept the Quote Document IW32 Step 1
for the relevant Field Service Process and variables using SAP
ECC

Data Dependencies: Org Struc should be set up (Company code,

Plant, storage,purch org etc to be set up)
Process Dependency:NA
Other Dependency:
Pre-requisite: Quotation should be created
Roles: Users

Step 2

Step 3

Step 4

Step 5

IW32 Step 6
Step 7
 Description

SAP Login Screen:

Log onto the SAP Logon using below mentioned credentials

User name <<<User_Name_IN>>>
Password <<<XXXXXXXX_IN>>>

Click on "Enter" button

SAP Easy Access Screen:

Enter the T-code: IW32

Change Order: Initial screen:

Enter the Service Order Number in the Order Input Field

Service Order <<< ServiceOrder _IN>>>

Click on "ENTER" Button

Change Field Service RRB XXXXXXX : Central Header screen:

Validate the System Staus

Change Field Service RRB XXXXXXX : Central Header screen:

Accept the Quotation by navigating to the below mentioned path

Click on Order--> Functions --> Accept Quotation

Click on Accept Quotation

Change Field Service RRB XXXXXXX : Central Header screen:

Enter the T-code: IW32 and the input the Service Order
Change Field Service RRB XXXXXXX : Central Header screen:

Validate the System Staus

Click on "Status Information" Icon in the System Status row and

Validate the Status of Quotation
 Expected Results

SAP EASY ACCESS screen should be displayed

Change Order: Initial screen is displayed

System is navigated to Change Field Service RRB XXXXXXX : Central

Header screen

System Status is validated Successfully

(Note : Make sure system status should be QUCR)

Quotation will be accepted successfully

System is navigated to Change Field Service RRB XXXXXXX : Central

Header screen
System Status is validated Successfully and now the Status will change to
"QUAC: Quotation Accepted"
 Module Test Name

Customer Service Release Field Service RRB

 Description Transaction Step Name
Code Used
The objective of this test case is to Release Field Service RRB IW32 Step 1
for the relevant Field Service Process and variables using SAP
ECC

Data Dependencies: Org Struc should be set up (Company code,

Plant, storage,purch org etc to be set up)
Process Dependency:NA
Other Dependency:
Pre-requisite: Field Service RRB (Service Order)
Roles: Users

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7
Step 8

Step 9
 Description

SAP Login Screen:

Log onto the SAP Logon using below mentioned credentials

User name <<<User_Name_IN>>>
Password <<<XXXXXXXX_IN>>>

Click on "Enter" button

SAP Easy Access Screen:

Enter the T-code: IW32

Change Order: Initial screen:

Enter the Service Order Number in the Order Input Field

Service Order <<< ServiceOrder _IN>>>

Click on "ENTER" Button

Change Field Service RRB XXXXXXX : Central Header screen

Click on Release Button

Change Field Service RRB XXXXXXX : Central Header screen:

Click on "SAVE" button

Change Order : Initial Screen:

Enter the Order Number in the Order Input Field and Click on ENTER
button

Change Field Service RRB XXXXXXX : Central Header screen:

Validate the System Status

Click on "Status Information" Icon in the System Status row and

Validate the Status of Release
Change Status:

Click on Back Button

Change Field Service RRB XXXXXXX : Central Header screen:

Click on Costs Button and Validate Planned Costs

 Expected Results

SAP EASY ACCESS screen should be displayed

Change Order: Initial screen is displayed

System is navigated to Change Field Service RRB XXXXXXX : Central

Header screen

Upon Clicking on the Release Button, System will display the success
message in the status bar as below

"Order XXXXXXX will be released after Update"

The Order will be Saved to complete the Release Process

System is navigated to Change Field Service RRB XXXXXXX : Central

Header screen

Page is navigated to Change Status Screen and System Status is

validated Successfully and now the Status will be REL - Released
System is navigated to Change Field Service RRB XXXXXXX : Central
Header screen

Planned Costs is validated Successfully

 Module Test Name

Customer Service Check Field Service RRB1

 Description Transaction Step Name
Code Used
The objective of this test case is to Check Field Service RRB1 IW32 Step 1
for the relevant Field Service Process and variables using SAP
ECC

Data Dependencies: Org Struc should be set up (Company code,

Plant, storage,purch org etc to be set up)
Process Dependency:NA
Other Dependency:
Pre-requisite: Field Service RRB (Service Order)
Roles: Users

Step 2

Step 3

Step 4

Step 5

Step 6
Step 7
 Description

SAP Login Screen:

Log onto the SAP Logon using below mentioned credentials

User name <<<User_Name_IN>>>
Password <<<XXXXXXXX_IN>>>

Click on "Enter" button

SAP Easy Access Screen:

Enter the T-code: IW32

Change Order: Initial screen:

Enter the Service Order Number in the Order Input Field

Service Order <<< ServiceOrder _IN>>>

Click on "ENTER" Button

Change Field Service RRB XXXXXXX : Central Header screen:

Validate the System Status

Click on "Status Information" Icon in the System Status row and

Validate the Status of Release

Change Status:

Click on Back button

Change Field Service RRB XXXXXXX : Central Header screen:

Click on Document Flow Button and validate the Creation of Purchase

Requisition
Change Field Service RRB XXXXXXX : Central Header screen:

Select Components tab and Select the Material row

Click on "Check Material Availability" button which is located at the

bottom
 Expected Results

SAP EASY ACCESS screen should be displayed

Change Order: Initial screen is displayed

System is navigated to Change Field Service RRB XXXXXXX : Central

Header screen

Page is navigated to Change Status Screen and System Status is

validated Successfully and now the Status will be REL - Released

System is navigated to Change Field Service RRB XXXXXXX : Central

Header screen

Creation of Purchase Requisition is validated successfully in the

Document Flow
Page is navigated to Confirmation Proposal screen and the Material
Availability is validated successfully
 Module Test Name

Customer Service Print Field Serv RRB Outputs1

 Description Transaction Step Name
Code Used
The objective of this test case is to Print Field Service RRB IW32 Step 1
Output for the relevant Field Service Process and variables
using SAP ECC

Data Dependencies: Org Struc should be set up (Company code,

Plant, storage,purch org etc to be set up)
Process Dependency:NA
Other Dependency:
Pre-requisite: Field Service RRB (Service Order)
Roles: Users

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8
Step 9
 Description

SAP Login Screen:

Log onto the SAP Logon using below mentioned credentials

User name <<<User_Name_IN>>>
Password <<<XXXXXXXX_IN>>>

Click on "Enter" button

SAP Easy Access Screen:

Enter the T-code: IW32

Change Order: Initial screen:

Enter the Service Order Number in the Order Input Field

Service Order <<< ServiceOrder _IN>>>

Click on "ENTER" Button

Change Field Service RRB XXXXXXX : Central Header screen:

Navigate to the Print Order option by following below mentioned path

Navigation Path: Order---> Print ---> Order

Select Shop Papers Screen:

Select the Desired Shop Paper and its relevant Description

Select Shop Papers Screen:

Click on "Print Preview" Button in the Popup

Print Preview of LOCL Page XXXX of XXXX Screen:

Validate the Field Service Order for the details

Print Preview of LOCL Page XXXX of XXXX Screen:

After the Validation, Click on Back Button

Select Shop Papers Screen:

Click on "Print " Button in the Popup

 Expected Results

SAP EASY ACCESS screen should be displayed

Change Order: Initial screen is displayed

System is navigated to Change Field Service RRB XXXXXXX : Central

Header screen

A Popup screen will be displayed and the system is navigated to Select

Shop Papers (Popup)

The Selected items should be highlighted successfully

Page is navigated to Print Preview of LOCL Page XXXX of XXXX and Field
Service Order details is displayed

Field Service Order is Validated Successfully in the Print Preview

Page is navigated to "Select Shop Papers" popup

The desired Field Service RRB Output should be printed successfully
 Module Test Name

Customer Service Create Delivery(KB)

 Description Transaction Step Name
Code Used
The objective of this test case is to Create Outbound Delivery VL01N Step 1
with Order Reference for the relevant Field Service Process and
variables using SAP ECC

(Note: Change Field Service RRB with VA02 – Create

Consignment Fill-Up)

Data Dependencies: Org Struc should be set up (Company code,

Plant, storage,purch org etc to be set up)
Process Dependency:NA
Other Dependency:
Pre-requisite:
Roles: Users

VL01N Step 2

Step 3

Step 4
 Description

SAP Login Screen:

Log onto the SAP Logon using below mentioned credentials

User name <<<User_Name_IN>>>
Password <<<XXXXXXXX_IN>>>

Click on "Enter" button

SAP Easy Access Screen:

Enter the T-code: VL01N

Create Outbound Delivery with Order Reference screen:

In the Header section, Enter the Shipping point detail

Shipping Point<<< ShippingPoint _IN>>>

In the Sales Order Data Section, Enter the Order Number

Order <<<Order_IN>>>

In the Predefine Delivery Type Section, Enter the Delivery Type

Delivery Type <<<DeliveryType_IN>>>

Create Outbound Delivery with Order Reference screen:

Click on Enter button

Delivery Create: Overview

Select Picking Tab and Click on "SAVE" Button

 Expected Results

SAP EASY ACCESS screen should be displayed

System is navigates to Create Outbound Delivery with Order Reference

screen

Data entered is populated without any error

System is navigated to Delivery Create: Overview

Delivery is created and system displays a Success message in the Status

Bar as below:
"Delivery 8XXXXXXX has been saved"
 Comments

A Delivery will be created containing the relevant and available Materials

from the Consignment Fill-Up.
 Module Test Name

Customer Service Pick Delivery

 Description Transaction Step Name
Code Used
The objective of this test case is to Pick Outbound Delivery for VL02N Step 1
the relevant Field Service Process and variables using SAP ECC

(Note: User should update the Delivery after the picking has
been completed)

Data Dependencies: Org Struc should be set up (Company code,

Plant, storage,purch org etc to be set up)
Process Dependency:NA
Other Dependency:
Pre-requisite:
Roles: Users

The objective of this test case is to Pick Outbound Delivery for VL02N Step 2
the relevant Field Service Process and variables using SAP ECC

(Note: User should update the Delivery after the picking has
been completed)

Data Dependencies: Org Struc should be set up (Company code,

Plant, storage,purch org etc to be set up)
Process Dependency:NA
Other Dependency:
Pre-requisite:
Roles: Users

Step 3

Step 4
Step 5

Step 6

Step 7
 Description

SAP Login Screen:

Log onto the SAP Logon using below mentioned credentials

User name <<<User_Name_IN>>>
Password <<<XXXXXXXX_IN>>>

Click on "Enter" button

SAP Easy Access Screen:

Enter the T-code: VL02N

Change Outbound Delivery screen:

In the Outbound Delivery Input , Enter the Delivery number

Delivery <<<Delivery_IN>>>

Click on ENTER Button

Delivery XXXXXXXX Change : Overview Screen:

Select Picking Tab and Validate Picked Quantity

Delivery XXXXXXXX Change : Overview Screen:

Enter the Storage Location from which the material was picked
Storage Location <<<StorageLocation_IN>>>

Delivery XXXXXXXX Change : Overview Screen:

User must Confirm the Picking as is Relevant

Navigate to the below mentioned path and Confirm the Picking order

Edit--->Confirm Pick Order--->All Items

Validate the Items Confirmed

Delivery XXXXXXXX Change : Overview Screen:

Click on SAVE Button in order to save the Delivery

 Expected Results

SAP EASY ACCESS screen should be displayed

System is navigates to Change Outbound Delivery screen

System navigates to Delivery XXXXXXXX Change : Overview screen

Picked Quantity is Validated Successfully

Data Entered for Storage Location is populated successfully

Items Confirmed is Validated Successfully

A success message is displayed in the Status bar as below:

"Items Confirmed"

Delivery is saved Successfully and a success message is displayed in the

Status Bar as below:
"Delivery 8XXXXXXX has been saved"
 Comments

The delivery will be accessed and the Picked Quantity will be filled by SAP.
User should review and confirm this is correct.
 Module Test Name

Customer Service Pack Delivery(KB)

 Description Transaction Step Name
Code Used
The objective of this test case is to Pack Outbound Delivery with VL02N Step 1
Order Reference for the relevant Field Service Process and
variables using SAP ECC

(Note: User should update the Delivery after the picking has
been completed)

Data Dependencies: Org Struc should be set up (Company code,

Plant, storage,purch org etc to be set up)
Process Dependency:NA
Other Dependency:
Pre-requisite:
Roles: Users

VL02N Step 2

Step 3

Step 4

Step 5
Step 6

Step 7

Step 8

Step 9
 Description

SAP Login Screen:

Log onto the SAP Logon using below mentioned credentials

User name <<<User_Name_IN>>>
Password <<<XXXXXXXX_IN>>>

Click on "Enter" button

SAP Easy Access Screen:

Enter the T-code: VL02N

Change Outbound Delivery screen:

In the Outbound Delivery Input , Enter the Delivery number

Delivery <<<Delivery_IN>>>

Click on ENTER Button

Delivery XXXXXXXX Change : Overview Screen:

Select Picking Tab and Update the delivery with Packing Details and Ensure
to Select all the items packed

Delivery XXXXXXXX Change : Overview Screen:

Select the Row under All Items section and click on the Pack button which
is located on the top of the screen
Processing of Handling Units for Outbound Delivery XXXXXXXX screen:

Select the Pack Material Tab and Select the Relevant Packaging Material
in the field from Value Help.

Ex: CARTON
Click on ENTER Button

Processing of Handling Units for Outbound Delivery XXXXXXXX screen:

Select the Pack Material Tab and Enter the Total Weight in the Total
Weight Input Field

Ex: 10
Click on ENTER Button

Processing of Handling Units for Outbound Delivery XXXXXXXX screen:

Select the Rows from both the Sections and Click on PACK Button

Processing of Handling Units for Outbound Delivery XXXXXXXX screen:

Click on SAVE Button in order to save the Delivery

 Expected Results

SAP EASY ACCESS screen should be displayed

System is navigates to Change Outbound Delivery screen

System navigates to Delivery XXXXXXXX Change : Overview screen

All the items which are packed are updated with their packing details
Updated Successfully

SAP system will navigate to the Processing of Handling Units for

Outbound Delivery XXXXXXXX screen.
Entered value is populated in the Packaging Material field Successfully
and a number is generated for the Handling Unit

Entered value is populated in the Total Weight field Successfully and a

loading weight is updated with the value automatically .

A message is displayed in the Status Bar as below:

"Handling Unit was Changed"

Material is packed and the a success message is displayed in the Status

Bar as below:

"Material was packed"

Delivery is saved Successfully and a success message is displayed in the

Status Bar as below:
"Delivery 8XXXXXXX has been saved"
 Comments

User should update the delivery with the packing details. User should
ensure to select all the Items packed
 Module Test Name

Customer Service Issue Delivery(KB)

 Description Transaction Step Name
Code Used
The objective of this test case is to Issue Delivery for the VL02N Step 1
relevant Field Service Process and variables using SAP ECC

Data Dependencies: Org Struc should be set up (Company code,

Plant, storage,purch org etc to be set up)
Process Dependency:NA
Other Dependency:
Pre-requisite:
Roles: Users

VL02N Step 2

Step 3

Step 4
 Description

SAP Login Screen:

Log onto the SAP Logon using below mentioned credentials

User name <<<User_Name_IN>>>
Password <<<XXXXXXXX_IN>>>

Click on "Enter" button

SAP Easy Access Screen:

Enter the T-code: VL02N

Change Outbound Delivery screen:

In the Outbound Delivery Input , Enter the Delivery number

Delivery <<<Delivery_IN>>>

Click on ENTER Button

Delivery XXXXXXXX Change : Overview Screen:

Complete the Post Goods Issue to make the Confirmation of delivery by
Cliking on "Post Goods Issue" Button which is located on top of the screen
 Expected Results

SAP EASY ACCESS screen should be displayed

System is navigates to Change Outbound Delivery screen

System navigates to Delivery XXXXXXXX Change : Overview screen

Post Goods Issue carried out successfully

Comments