Inspiron 15 5000

Service Manual

Computer Model: Inspiron 5570

Regulatory Model: P75F
Regulatory Type: P75F001
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make
better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or
loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.

© 2017-2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other
trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be
trademarks of their respective owners.

2018 - 05

Rev. A01
Contents
Before working inside your computer...........................12
Before you begin .................................................................................... 12
Safety instructions.................................................................................. 12
Recommended tools............................................................................... 13
Screw list................................................................................................ 13

After working inside your computer............................. 17

Removing the optical drive...........................................18

Procedure............................................................................................... 18

Replacing the optical drive.......................................... 20

Procedure ..............................................................................................20

Removing the base cover.............................................21

Prerequisites........................................................................................... 21
Procedure............................................................................................... 21
For computers shipped without optical drive..........................................24

Replacing the base cover............................................ 28

Procedure ..............................................................................................28
For computers shipped without optical drive..........................................28
Post-requisites....................................................................................... 29

Removing the battery..................................................30

Prerequisites...........................................................................................30
Procedure...............................................................................................30

3
Replacing the battery.................................................. 32
Procedure ..............................................................................................32
Post-requisites....................................................................................... 32

Removing the memory modules.................................. 33

Prerequisites...........................................................................................33
Procedure...............................................................................................33

Replacing the memory modules...................................35

Procedure ..............................................................................................35
Post-requisites....................................................................................... 35

Removing the wireless card.........................................36

Prerequisites...........................................................................................36
Procedure...............................................................................................36

Replacing the wireless card......................................... 38

Procedure...............................................................................................38
Post-requisites....................................................................................... 39

Removing the optical-drive connector board...............40

Prerequisites...........................................................................................40
Procedure...............................................................................................40

Replacing the optical-drive connector board............... 42

Procedure ..............................................................................................42
Post-requisites....................................................................................... 42

Removing the coin-cell battery....................................43

Prerequisites...........................................................................................43
Procedure...............................................................................................43
For computers shipped without optical drive....................................44

4
Replacing the coin-cell battery....................................46
Procedure...............................................................................................46
For computers shipped without optical drive....................................46
Post-requisites........................................................................................47

Removing the fan........................................................ 48

Prerequisites...........................................................................................48
Procedure...............................................................................................48

Replacing the fan......................................................... 51

Procedure .............................................................................................. 51
Post-requisites........................................................................................ 51

Removing the solid-state drive/Intel Optane............... 52

Prerequisites...........................................................................................52
Procedure...............................................................................................52

Replacing the solid-state drive/Intel Optane............... 54

Procedure ..............................................................................................54
Post-requisites....................................................................................... 55

Removing the hard drive............................................. 56

Prerequisites.......................................................................................... 56
Procedure.............................................................................................. 56

Replacing the hard drive..............................................59

Procedure ............................................................................................. 59
Post-requisites....................................................................................... 59

Removing the touchpad.............................................. 60

Prerequisites.......................................................................................... 60
Procedure.............................................................................................. 60

5
Replacing the touchpad...............................................63
Procedure ..............................................................................................63
Post-requisites....................................................................................... 63

Removing the speakers............................................... 64

Prerequisites...........................................................................................64
Procedure...............................................................................................64

Replacing the speakers............................................... 66

Procedure ............................................................................................. 66
Post-requisites....................................................................................... 66

Removing the heat sink............................................... 67

Prerequisites...........................................................................................67
Procedure...............................................................................................67

Replacing the heat sink............................................... 69

Procedure ............................................................................................. 69
Post-requisites....................................................................................... 69

Removing the power-adapter port...............................70

Prerequisites...........................................................................................70
Procedure...............................................................................................70

Replacing the power-adapter port............................... 72

Procedure ..............................................................................................72
Post-requisites........................................................................................72

Removing the display assembly................................... 73

Prerequisites...........................................................................................73
Procedure...............................................................................................73

6
Replacing the display assembly................................... 78
Procedure ..............................................................................................78
Post-requisites........................................................................................79

Removing the I/O board..............................................80

Prerequisites.......................................................................................... 80
Procedure.............................................................................................. 80
Procedure for computers shipped without optical drive.................... 81

Replacing the I/O board.............................................. 83

Procedure ..............................................................................................83
Post-requisites....................................................................................... 83

Removing the power-button board..............................84

Prerequisites...........................................................................................84
Procedure...............................................................................................84

Replacing the power-button board.............................. 87

Procedure ..............................................................................................87
Post-requisites........................................................................................87

Removing the system board........................................ 88

Prerequisites...........................................................................................88
Procedure...............................................................................................88

Replacing the system board........................................ 92

Procedure ..............................................................................................92
Post-requisites....................................................................................... 93
Entering the Service Tag in the BIOS setup program..............................93

7
Removing the power button with fingerprint reader.... 94
Prerequisites...........................................................................................94
Procedure...............................................................................................94

Replacing the power button with fingerprint reader.... 96

Procedure ............................................................................................. 96
Post-requisites........................................................................................97

Removing the palm rest and keyboard assembly......... 98

Prerequisites...........................................................................................98
Procedure.............................................................................................. 99

Replacing the palm rest and keyboard assembly........ 100

Procedure ............................................................................................ 100
Post-requisites......................................................................................100

Removing the display bezel........................................ 101

Prerequisites..........................................................................................101
Procedure..............................................................................................101

Replacing the display bezel........................................ 103

Procedure ............................................................................................ 103
Post-requisites......................................................................................103

Removing the camera................................................ 104

Prerequisites......................................................................................... 104
Procedure............................................................................................. 104

Replacing the camera................................................ 106

Procedure ............................................................................................ 106
Post-requisites......................................................................................106

8
Removing the display panel........................................107
Prerequisites......................................................................................... 107
Procedure............................................................................................. 107

Replacing the display panel........................................ 110

Procedure .............................................................................................110
Post-requisites....................................................................................... 111

Removing the display hinges.......................................112

Prerequisites.......................................................................................... 112
Procedure.............................................................................................. 112

Replacing the display hinges.......................................114

Procedure ............................................................................................. 114
Post-requisites.......................................................................................114

Removing the display cable........................................ 115

Prerequisites..........................................................................................115
Procedure..............................................................................................115

Replacing the display cable.........................................117

Procedure ............................................................................................. 117
Post-requisites.......................................................................................117

Removing the display back-cover and antenna

assembly.................................................................... 118
Prerequisites..........................................................................................118
Procedure..............................................................................................118

9
Replacing the display back-cover and antenna
assembly....................................................................120
Procedure ............................................................................................ 120
Post-requisites......................................................................................120

Downloading drivers................................................... 121

Downloading the audio driver................................................................ 121
Downloading the graphics driver............................................................121
Downloading the USB 3.0 driver........................................................... 122
Downloading the Wi-Fi driver................................................................122
Downloading the media-card reader driver............................................122
Downloading the chipset driver.............................................................123
Downloading the network driver........................................................... 123

System setup.............................................................125
Boot Sequence..................................................................................... 125
Navigation keys.....................................................................................125
BIOS overview...................................................................................... 126
Entering BIOS setup program............................................................... 126
System setup options............................................................................127

System and setup password...................................... 135

Assigning a system password and setup password............................... 135
Deleting or changing an existing system and or setup password...........136
Clearing CMOS settings....................................................................... 136
Clearing forgotten passwords................................................................137

Troubleshooting......................................................... 138
Flashing the BIOS................................................................................. 138
Flashing BIOS (USB key)...................................................................... 138
Intel Optane memory (Optional)........................................................... 139

10
 Enabling Intel Optane memory........................................................ 139
Disabling Intel Optane memory........................................................139
Enhanced Pre-Boot System Assessment (ePSA) diagnostics............... 140
Running the ePSA diagnostics........................................................ 140
System diagnostic lights........................................................................ 141
Flea power release................................................................................ 142
Wi-Fi power cycle................................................................................. 143

Getting help and contacting Dell................................ 144

Self-help resources............................................................................... 144
Contacting Dell..................................................................................... 145

11
Before working inside your
computer
NOTE: The images in this document may differ from your computer
depending on the configuration you ordered.

Before you begin

1 Save and close all open files and exit all open applications.
2 Shut down your computer. Click Start → Power → Shut down.
NOTE: If you are using a different operating system, see the
documentation of your operating system for shut-down instructions.
3 Disconnect your computer and all attached devices from their electrical outlets.
4 Disconnect all attached network devices and peripherals, such as keyboard,
mouse, and monitor from your computer.
5 Remove any media card and optical disc from your computer, if applicable.

Safety instructions
Use the following safety guidelines to protect your computer from potential damage
and ensure your personal safety.

WARNING: Before working inside your computer, read the safety

information that shipped with your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.

WARNING: Disconnect all power sources before opening the computer

cover or panels. After you finish working inside the computer, replace all
covers, panels, and screws before connecting to the electrical outlet.

CAUTION: To avoid damaging the computer, ensure that the work surface is
flat and clean.

12
 CAUTION: To avoid damaging the components and cards, handle them by
their edges, and avoid touching pins and contacts.

CAUTION: You should only perform troubleshooting and repairs as

authorized or directed by the Dell technical assistance team. Damage due
to servicing that is not authorized by Dell is not covered by your warranty.
See the safety instructions that shipped with the product or at
www.dell.com/regulatory_compliance.

CAUTION: Before touching anything inside your computer, ground yourself

by touching an unpainted metal surface, such as the metal at the back of
the computer. While you work, periodically touch an unpainted metal
surface to dissipate static electricity, which could harm internal
components.

CAUTION: When you disconnect a cable, pull on its connector or on its pull
tab, not on the cable itself. Some cables have connectors with locking tabs
or thumb-screws that you must disengage before disconnecting the cable.
When disconnecting cables, keep them evenly aligned to avoid bending any
connector pins. When connecting cables, ensure that the ports and
connectors are correctly oriented and aligned.

CAUTION: Press and eject any installed card from the media-card reader.

Recommended tools
The procedures in this document may require the following tools:

• Phillips screwdriver #1
• Plastic scribe

Screw list
Table 1. Screw list

Component Secured to Screw Quantity Screw image

type
Base cover Palm rest and M2x2 2
keyboard
assembly

13
Component Secured to Screw Quantity Screw image
type

NOTE:
Applicable
only for
computer
s shipped
with
optical
drive

Base cover Palm rest and M2x4 1

keyboard
assembly
Base cover Palm rest and M2.5x7 6
keyboard
assembly

NOTE:
Screw color
may vary
depending
on the
configuratio
n ordered.

Battery Palm rest and M2x3 4

keyboard
assembly
Display panel Display back- M2x2 4
cover and
antenna
assembly
Fan Palm rest and M2.5x5 3
keyboard
assembly
Hard-drive Palm rest and M2x3 4
assembly keyboard
assembly

14
Component Secured to Screw Quantity Screw image
type
Hard-drive Hard drive M3x3 4
bracket

Heat sink System board M2x3 3

NOTE: Applicable only for

computers shipped with
discrete configuration.

Hinges Palm rest and M2.5x5

• 5 (For
keyboard computers
assembly shipped
with
optical
drive)
• 6 (For
computers
shipped
without
optical
drive)

Hinge brackets Display back- (M2.5x2.5 8

cover and )
antenna
assembly
Hinge brackets Display back- M2x2 2
cover and
antenna
assembly
I/O board Palm rest and M2x4 1
keyboard
assembly
Optical-drive Optical drive M2x3 2
bracket
(optional)

15
Component Secured to Screw Quantity Screw image
type
Optical-drive Palm rest and M2x2 Big 1
connector keyboard Head
board (optional) assembly
Power-adapter Palm rest and M2x2 1
port keyboard
assembly
Power-button Palm rest and M2x3 1
board keyboard
assembly
Power button Palm rest and M2x2 1
with fingerprint keyboard
reader assembly
(optional)
Solid-state Palm rest and M2x2.2 1
drive keyboard
assembly
NOTE:
Applicable
for
computer
s shipped
with M.2
SATA
solid-state
drive.

System board Palm rest and M2x4 1

keyboard
assembly
Touchpad Palm rest and M2x2 4
keyboard
assembly
Wireless-card System board M2x3 1
bracket

16
After working inside your
computer
CAUTION: Leaving stray or loose screws inside your computer may severely
damage your computer.

1 Replace all screws and ensure that no stray screws remain inside your computer.
2 Connect any external devices, peripherals, or cables you removed before
working on your computer.
3 Replace any media cards, discs, or any other parts that you removed before
working on your computer.
4 Connect your computer and all attached devices to their electrical outlets.
5 Turn on your computer.

17
Removing the optical drive
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.

Procedure
NOTE: Applicable only for computers that are shipped with optical drive.

1 Remove the screw (M2x2) that secures the optical-drive assembly to the base
cover.
2 Using a screwdriver, push the optical drive through the slot to release the
optical-drive assembly out of the optical-drive bay.
3 Slide the optical-drive assembly out of the optical-drive bay.

18
4 Remove the two screws (M2x3) that secure the optical-drive bracket to the
optical drive.
5 Remove the optical-drive bracket from optical drive.

6 Pull the optical-drive bezel carefully to remove it from the optical drive.

19
Replacing the optical drive
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.

Procedure
NOTE: Applicable only for computers that are shipped with optical drive.

1 Align the tabs on the optical-drive bezel with the slots on the optical drive and
snap the optical-drive bezel into place.
2 Align the screw holes on the optical-drive bracket with the screw holes on the
optical drive.
3 Replace the two screws (M2x3) that secure the optical-drive bracket to the
optical drive.
4 Slide the optical-drive assembly into the optical-drive bay.
5 Align the screw hole on the optical-drive bracket with the screw hole on the
base cover.
6 Replace the screw (M2x2) that secures the optical-drive assembly to the base
cover.

20
Removing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.

Prerequisites
Remove the optical drive (optional).

Procedure

1 Loosen the three captive screws on the base cover.

2 Remove the screw (M2x4) that secures the base cover to the palm rest and
keyboard assembly.
3 Remove the two screws (M2x2) that secure the base cover to the palm rest
and keyboard assembly.

21
4 Remove the six screws (M2.5x7) that secure the base cover to the palm rest
and keyboard assembly.

5 Pry the base cover starting from the top-left corner of the computer base.

22
6 Lift the base cover off the palm rest and keyboard assembly.

NOTE: The following steps are applicable only if you want to further
remove any other component from your computer.

23
7 Disconnect the battery cable from the system board.

8 Press and hold the power button for 5 seconds to ground the computer and
drain the flee power.

For computers shipped without optical drive

1 Loosen the three captive screws on the base cover.
2 Remove the screw (M2x4) that secures the base cover to the palm rest and
keyboard assembly.

24
3 Remove the six screws (M2.5x7) that secure the base cover to the palm rest
and keyboard assembly.

4 Pry the base cover starting from the top-left corner of the computer base.

25
5 Lift the base cover off the palm rest and keyboard assembly.

NOTE: The following steps are applicable only if you want to further
remove any other component from your computer.

26
6 Disconnect the battery cable from the system board.

27
Replacing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.

Procedure

1 Connect the battery cable to the system board, if applicable.

CAUTION: To avoid accidental damage to the power-adapter port, do
not press the base cover against the power-adapter port when you
snap the base cover to the computer base.
2 Place the base cover on the palm rest and keyboard assembly, and snap the
base cover into place starting from the power-adapter port.
3 Replace the six screws (M2.5x7) that secure the base cover to the palm rest
and keyboard assembly.
4 Replace the two screws (M2x2) that secure the base cover to the palm rest and
keyboard assembly. (Only for computers shipped with optical drive)
5 Replace the screw (M2x4) that secures the base cover to the palm rest and
keyboard assembly.
6 Tighten the three captive screws that secure the base cover to the palm rest
and keyboard assembly.

For computers shipped without optical drive

1 Connect the battery cable to the system board, if applicable.
CAUTION: To avoid accidental damage to the power-adapter port, do
not press the base cover against the power-adapter port when you
snap the base cover to the computer base.

28
2 Place the base cover on the palm rest and keyboard assembly, and snap the
base cover into place starting from the power-adapter port.
3 Replace the six screws (M2.5x7) that secure the base cover to the palm rest
and keyboard assembly.
4 Replace the screw (M2x4) that secures the base cover to the palm rest and
keyboard assembly.
5 Tighten the three captive screws that secure the base cover to the palm rest
and keyboard assembly.

Post-requisites
Replace the optical drive (optional).

29
Removing the battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.

Prerequisites
1 Remove the optical drive (optional).
2 Remove the base cover.

Procedure
1 Remove the four screws (M2x3) that secure the battery to the palm rest and
keyboard assembly.

30
2 Lift the battery off the palm rest and keyboard assembly.

31
Replacing the battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.

Procedure
1 Align the screw holes on the battery with the screw holes on the palm rest and
keyboard assembly.
2 Replace the four screws (M2x3) that secure the battery to the palm rest and
keyboard assembly.

Post-requisites
1 Replace the base cover.
2 Replace the optical drive (optional).

32
Removing the memory modules
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.

Prerequisites
1 Remove the optical drive (optional).
2 Remove the base cover.

Procedure
1 Locate the memory modules on your computer.

33
2 Use your fingertips to carefully spread apart the securing-clips on each end of
the memory-module slot until the memory module pops up.
3 Remove the memory module from the memory-module slot.

34
Replacing the memory modules
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.

Procedure
1 Align the notch on the memory module with the tab on the memory-module slot.
2 Slide the memory module firmly into the slot at an angle.
3 Press the memory module down until it clicks into place.
NOTE: If you do not hear the click, remove the memory module and
reinstall it.

Post-requisites
1 Replace the base cover.
2 Replace the optical drive (optional).

35
Removing the wireless card
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.

Prerequisites
1 Remove the optical drive (optional).
2 Remove the base cover.

Procedure
1 Locate the wireless card on your computer.

36
2 Remove the screw (M2x3) that secures the wireless-card bracket to the system
board.
3 Slide and remove the wireless-card bracket from the wireless card.
4 Using a plastic scribe, disconnect the antenna cables from the wireless card.
5 Slide and remove the wireless card from the wireless-card slot.

37
Replacing the wireless card
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.

Procedure
CAUTION: To avoid damage to the wireless card, do not place any cables
under it.

1 Connect the antenna cables to the wireless card.

The following table provides the antenna-cable color scheme for the wireless
card supported by your computer.
Table 2. Antenna-cable color scheme

Connectors on the wireless card Antenna-cable color

Main (white triangle) White

Auxiliary (black triangle) Black

2 Slide and replace the wireless-card bracket on the wireless-card.
3 Align the notch on the wireless card with the tab on the wireless-card slot and
insert the wireless card at an angle into the wireless-card slot.

38
4 Replace the screw (M2x3) that secures the wireless-card bracket to the
wireless card and the palm rest and keyboard assembly.

Post-requisites
1 Replace the base cover.
2 Replace the optical drive (optional).

39
Removing the optical-drive
connector board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.

Prerequisites
1 Remove the optical drive (optional).
2 Remove the base cover.

Procedure
NOTE: Applicable only for computers that are shipped with optical drive.

1 Lift the latch and disconnect the optical-drive connector-board cable from the
system board.
2 Remove the screw (M2x2) that secures the optical-drive connector board to
the palm rest and keyboard assembly.

40
3 Lift the optical-drive connector board along with the cable off the palm rest and
keyboard assembly.

41
Replacing the optical-drive
connector board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.

Procedure
1 Align the screw hole on the optical-drive connector board with the screw hole
on the palm rest and keyboard assembly.
2 Replace the screw (M2x2) that secures the optical-drive connector board to the
palm rest and keyboard assembly.
3 Connect the optical-drive connector-board cable to the system board.
4 Close the latch that secures the optical-drive connector-board cable to the
system board.

Post-requisites
1 Replace the base cover.
2 Replace the optical drive (optional).

42
Removing the coin-cell battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Removing the coin-cell battery resets the BIOS setup program’s
settings to default. It is recommended that you note the BIOS setup
program’s settings before removing the coin-cell battery.

Prerequisites
1 Remove the optical drive (optional).
2 Remove the base cover.

Procedure
CAUTION: Removing the coin-cell battery resets the BIOS setup program’s
settings to default. Before removing the coin-cell battery, it is
recommended to note the BIOS setup program’s settings.

43
Using a plastic scribe, gently pry the coin-cell battery out of the battery socket on
the I/O board.

For computers shipped without optical drive

1 Disconnect the coin-cell battery cable from the I/O board.

44
2 Peel the coin-cell battery cable from the palm rest and keyboard assembly.

45
Replacing the coin-cell battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.

Procedure
With the positive-side facing up, snap the coin-cell battery into the battery socket on
the I/O board.

For computers shipped without optical drive

1 Adhere the coin-cell battery on the palm rest and keyboard assembly.

46
2 Connect the coin-cell battery cable to the I/O board.

Post-requisites
1 Replace the base cover.
2 Replace the optical drive (optional).

47
Removing the fan
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.

Prerequisites
1 Remove the optical drive (optional).
2 Remove the base cover.

Procedure
NOTE: Steps 1 to 3 are applicable only for the computers that are shipped
with optical drive.

1 Lift the latch and disconnect the optical-drive connector-board cable from the
system board.
2 Lift the latch and disconnect the optical-drive connector-board cable from the
optical-drive board connector.
3 Lift the optical-drive connector-board cable off the system board.
4 Open the latch and disconnect the display cable from the system board.

48
5 Remove the display cable from the routing guides on the fan.

6 Disconnect the fan cable from the system board.

7 Remove the three screws (M2.5x5) that secure the fan to the palm rest and
keyboard board assembly.

49
8 Lift the fan off the palm rest and keyboard board assembly.

50
Replacing the fan
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.

Procedure
1 Align the screw holes on the fan with the screw holes on to the palm rest and
keyboard board assembly.
2 Replace the three screws (M2.5x5) that secure the fan to the palm rest and
keyboard board assembly.
3 Connect the fan cable to the system board.
4 Route the display cable through the routing guides on the fan.
5 Connect the display cable to its connector on system board and close the latch
to secure the cable.
NOTE: The following steps are applicable only for the computers that
are shipped with optical drive.
6 Press down on the latch to connect the optical-drive connector-board cable to
the optical-drive connector board.
7 Press down on the latch to connect the optical-drive connector-board cable to
the system board.

Post-requisites
1 Replace the base cover.
2 Replace the optical drive (optional).

51
Removing the solid-state drive/
Intel Optane
You need to disable the Intel Optane before removing it from your computer. For
more information about disabling the Intel Optane, see Disabling Intel Optane.
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.

Prerequisites
1 Remove the optical drive (optional).
2 Remove the base cover.

Procedure
1 Loosen the two captive screws that secure the solid-state drive shield/Intel
Optane shield and solid-state drive/Intel Optane to the palm rest and keyboard
assembly.
NOTE: solid-state drive shield/Intel Optane shield is available only on
computers shipped with NVMe solid-state drive/Intel Optane. In
computers shipped with mSATA solid-state drive/Intel Optane, remove
the screw (M2x2.2) that secures the solid-state drive/Intel Optane to
the palm rest and keyboard assembly.
2 Lift the solid-state drive shield/Intel Optane shield off the palm rest and
keyboard assembly.

52
3 Slide and remove the solid-state drive/Intel Optane from the solid-state drive/
Intel Optane slot.

53
Replacing the solid-state drive/
Intel Optane
Enable the Intel Optane after you replace it. For more information about enabling the
Intel Optane, see Enabling Intel Optane.
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Solid-state drives are fragile. Exercise care when handling the
solid-state drive.

Procedure
1 Align the notch on the solid-state drive/Intel Optane with the tab on the solid-
state drive/Intel Optane slot.
2 Slide the solid-state drive/Intel Optane into the solid-state drive/Intel Optane
slot.
3 Align the screw holes on the solid-state drive shield/Intel Optane shield with the
screw holes on the palm rest and keyboard assembly.

54
4 Tighten the two captive screws that secure the solid-state drive shield/Intel
Optane shield and solid-state drive/Intel Optane to the palm rest and keyboard
assembly.

Post-requisites
1 Replace the base cover.
2 Replace the optical drive (optional).

55
Removing the hard drive
If your computer is using a SATA storage device accelerated by Intel Optane memory,
disable Intel Optane before removing the SATA storage device. For more information
about disabling the Intel Optane, see Disabling Intel Optane.
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Hard drives are fragile. Exercise care when handling the hard
drive.
CAUTION: To avoid data loss, do not remove the hard drive while the
computer is in sleep or on state.

Prerequisites
1 Remove the optical drive (optional).
2 Remove the base cover.
3 Remove the battery.

Procedure
1 Open the latch and disconnect the hard-drive cable from the system board.
2 Remove the four screws (M2x3) that secure the hard-drive assembly to the
palm rest and keyboard assembly.

56
3 Lift the hard-drive assembly along with its cable off the palm rest and keyboard
assembly.

4 Disconnect the interposer from the hard-drive assembly.

5 Remove the four screws (M3x3) that secure the hard-drive bracket to the hard
drive.

57
6 Lift the hard-drive bracket off the hard drive.

58
Replacing the hard drive
Enable Intel Optane after replacing the SATA storage. For more information about
enabling the Intel Optane, see Enabling Intel Optane.
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Hard drives are fragile. Exercise care when handling the hard
drive.

Procedure
1 Align the screw holes on the hard-drive bracket with the screw holes on the
hard drive.
2 Replace the four screws (M3x3) that secure the hard-drive bracket to the hard
drive.
3 Connect the interposer to the hard-drive assembly.
4 Align the screw holes on the hard-drive assembly with the screw holes on the
palm rest and keyboard assembly.
5 Replace the four screws (M2x3) that secure the hard-drive assembly to the
palm rest and keyboard assembly.
6 Connect the hard-drive cable to the system board and close the latch to secure
the cable.

Post-requisites
1 Replace the battery.
2 Replace the base cover.
3 Replace the optical drive (optional).

59
Removing the touchpad
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.

Prerequisites
1 Remove the optical drive (optional).
2 Remove the base cover.
3 Remove the battery.

Procedure
1 Open the latch and disconnect the hard-drive cable from the system board.
2 Open the latch and disconnect the touchpad cable from the system board.

60
3 Open the latch and disconnect the keyboard back-light cable from the system
board.

4 Gently peel the tape that secures the touchpad to the palm rest and keyboard
assembly.
5 Remove the four screws (M2x2) that secure the touchpad to the palm rest and
keyboard assembly.

61
6 Slide and lift the touchpad off the palm rest and keyboard assembly.

62
Replacing the touchpad
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.

Procedure
NOTE: Ensure that the touchpad is aligned with the guides available on the
palm-rest and keyboard assembly, and the gap on either sides of the
touchpad is equal.

1 Slide and place the touchpad into the slot on the palm rest and keyboard
assembly.
2 Replace the four screws (M2x2) that secure the touchpad to the palm rest and
keyboard assembly.
3 Adhere the tape that secures the touchpad to the palm rest and keyboard
assembly.
4 Slide the touchpad cable, keyboard back-light cable and hard-drive cable into
their respective connectors on the system board and close the latch to secure
the cables.

Post-requisites
1 Replace the battery.
2 Replace the base cover.
3 Replace the optical drive (optional).

63
Removing the speakers
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.

Prerequisites
1 Remove the optical drive (optional).
2 Remove the base cover.
3 Remove the solid-state drive/Intel Optane.

Procedure
1 Disconnect the speaker cable from the system board and lift the right speaker
off the palm rest and keyboard assembly.
2 Note the speaker cable routing and remove it from the routing guides on palm
rest and key board assembly.

64
3 Lift the left speaker, along with the cable, off the palm rest and keyboard
assembly.

65
Replacing the speakers
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.

Procedure
NOTE: If the rubber grommets are pushed out when removing the speakers,
push them back in before replacing the speakers.

1 Using the alignment posts and rubber grommets, place the left speakers in the
slots on the palm rest and keyboard assembly.
2 Route the speaker cable through the routing guides on the palm rest and
keyboard assembly.
3 Replace the right speaker.
4 Connect the speaker cable to the system board.

Post-requisites
1 Replace the solid-state drive/Intel Optane.
2 Replace the base cover.
3 Replace the optical drive (optional).

66
Removing the heat sink
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
WARNING: The heat sink may become hot during normal operation. Allow
sufficient time for the heat sink to cool before you touch it.
CAUTION: For maximum cooling of the processor, do not touch the heat
transfer areas on the heat sink. The oils in your skin can reduce the heat
transfer capability of the thermal grease.

Prerequisites
1 Remove the optical drive (optional).
2 Remove the base cover.
3 Remove the fan.

Procedure
1 In sequential order (as indicated on the heat sink), loosen the four captive
screws that secure the heat sink to the system board.
2 Remove the three (M2x3) screws that secure the heat sink to the system
board.

67
3 Lift the heat sink off the system board.

68
Replacing the heat sink
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Incorrect alignment of the heat sink can damage the system
board and processor.
NOTE: If either the system board or the heat sink is replaced, use the
thermal pad provided in the kit to ensure that thermal conductivity is
achieved.

Procedure
1 Place the heat sink on the system board and align the screw holes on the heat
sink with the screw holes on the system board.
2 Tighten the captive screws in the reverse order (4->3->2->1) to secure the heat
sink to the system board.
3 Replace the three (M2x3) screws that secure the heat sink to the system board.

Post-requisites
1 Replace the fan.
2 Replace the base cover.
3 Replace the optical drive (optional).

69
Removing the power-adapter
port
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.

Prerequisites
1 Remove the optical drive (optional).
2 Remove the base cover.
3 Remove the wireless card.

Procedure
1 Remove the three screws (M2.5x5) that secure the right hinge to the system
board and palm rest assembly.
2 Lift the right hinge.
3 Disconnect the power-adapter port cable from the system board.
4 Note the power-adapter port cable routing and remove it from the routing
guides on the palm rest and keyboard assembly.
5 Remove the screw (M2x2) that secures the power-adapter port to the palm
rest and keyboard assembly.

70
6 Lift the power-adapter port, along with its cable, off the palm rest and keyboard
assembly.

71
Replacing the power-adapter
port
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.

Procedure
1 Align the screw hole on the power-adapter port with the screw hole on the palm
rest and keyboard assembly.
2 Replace the screw (M2x2) that secures the power-adapter port to the palm rest
and keyboard assembly.
3 Route the power-adapter port cable through the routing guides on the palm rest
and keyboard assembly.
4 Connect the power-adapter port cable to the system board.
5 Close the right hinge and replace the three screws (M2.5x5) that secure the
right hinge to the system board and palm rest assembly.

Post-requisites
1 Replace the wireless card.
2 Replace the base cover.
3 Replace the optical drive (optional).

72
Removing the display assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.

Prerequisites
1 Remove the optical drive (optional).
2 Remove the base cover.
3 Remove the wireless card.

Procedure
NOTE: Steps 1 to 3 are applicable only for the computers that are shipped
with optical drive.

1 Lift the latch and disconnect the optical-drive connector-board cable from the
system board.
2 Lift the latch and disconnect the optical-drive connector-board cable from the
optical-drive board connector.
3 Lift the optical-drive connector-board cable off the system board.
4 Open the latch and disconnect the display cable from the system board.

73
5 Note the routing of the display cable and remove the cable from its routing
guides on the fan and palm rest and keyboard assembly.

6 Remove the five screws (M2.5x5) that secure the left and right hinges to the
system board and palm rest and keyboard assembly.
NOTE: For computers shipped without optical drive, there is an
additional screw on the left hinge.

74
7 Open the hinges.

8 Lift the palm rest and keyboard assembly at an angle.

75
9 Slide and remove the palm rest and keyboard assembly off the display assembly.

76
10 After performing all the above steps, you are left with display assembly.

77
Replacing the display assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.

Procedure
NOTE: Ensure that the hinges are opened to the maximum before replacing
the display assembly on palm rest and keyboard assembly.

1 Slide the palm rest and keyboard assembly under the hinges on the display
assembly and close it.
2 Using the alignment posts, press the hinges down on the system board and the
palm rest and keyboard assembly.
3 Replace the five screws (M2.5x5) that secure the left and right hinges to the
system board and palm rest and keyboard assembly.
NOTE: For computers shipped without optical drive, there is an
additional screw on the left hinge.
4 Route the display cable through the routing guides on the fan and the palm rest
and keyboard assembly.
5 Slide the display cable to the connector on the system board and close the latch
to secure the cable.
NOTE: The following steps are applicable only for the computers that
are shipped with optical drive.
6 Press down on the latch to connect the optical-drive connector board cable to
the optical-drive connector board.
7 Press down on the latch to connect the optical-drive connector board cable to
the system board.

78
Post-requisites
1 Replace the wireless card.
2 Replace the base cover.
3 Replace the optical drive (optional).

79
Removing the I/O board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.

Prerequisites
CAUTION: Removing the coin-cell battery resets the BIOS setup program’s
settings to default. Before removing the I/O board along with the coin-cell
battery, it is recommended to note the BIOS setup program’s settings.

1 Remove the optical drive (optional).

2 Remove the base cover.
3 Remove the battery.
4 Remove the hard drive.

Procedure
1 Open the latch and disconnect the I/O-board cable from the system board.
2 Peel the I/O-board cable from the palm rest and keyboard assembly.
3 Remove the screw (M2x4) that secures the I/O board to the palm rest and
keyboard assembly.

80
4 Lift the I/O board off the palm rest and keyboard assembly.

Procedure for computers shipped without optical drive

1 Disconnect the coin-cell battery cable from the I/O board.
2 Open the latch and disconnect the I/O-board cable from the system board.
3 Remove the two screws (M2x4) that secure the I/O board to the palm rest and
keyboard assembly.

81
4 Lift the I/O board off the palm rest and keyboard assembly.

82
Replacing the I/O board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.

Procedure
1 Using the alignment posts, place the I/O board on the palm rest and keyboard
assembly.
2 Replace the screw(s) (M2x4) that secure the I/O board to the palm rest and
keyboard assembly.
3 Adhere the I/O-board cable to the palm rest and keyboard assembly.
4 Connect the I/O-board cable to the system board and close the latch to secure
the cable.
5 Connect the coin-cell battery cable to the I/O board (Applicable only for
computers shipped without optical drive).

Post-requisites
1 Replace the hard drive.
2 Replace the battery.
3 Replace the base cover.
4 Replace the optical drive (optional).

83
Removing the power-button
board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.

Prerequisites
1 Remove the optical drive (optional).
2 Remove the base cover.
3 Remove the fan.

Procedure
1 Remove the two screws (M2.5x5) that secure the left hinge to palm rest and
keyboard assembly.
NOTE: For computers shipped without optical drive, there is an
additional screw on the left hinge that secures the left hinge to palm
rest and keyboard assembly.

84
2 Open the left hinge.

3 Open the latch and disconnect the power-button board cable from the system
board.
4 Peel off the tape that secures the power-button board to the palm rest and
keyboard assembly.
5 Remove the screw (M2x3) that secures the power-button board to the palm
rest and keyboard assembly.

85
6 Lift the power-button board, along with the cable, off the palm rest and
keyboard assembly.

86
Replacing the power-button
board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.

Procedure
1 Place the power-button board on the palm rest and keyboard assembly and align
the screw hole on the power-button board with the screw hole on the palm rest
and keyboard assembly.
2 Replace the screw (M2x3) that secures the power-button board to the palm
rest and keyboard assembly.
3 Adhere the tape that secures the power-button board to the palm rest and
keyboard assembly.
4 Slide the power-button cable to the system board and close the latch to secure
the cable.
5 Close the left hinge.
6 Replace the two screws (M2.5x5) that secure the left hinge to palm rest and
keyboard assembly.
NOTE: For computers shipped without optical drive, there is an
additional screw on the left hinge that secures the left hinge to palm
rest and keyboard assembly.

Post-requisites
1 Replace the fan.
2 Replace the base cover.
3 Replace the optical drive (optional).

87
Removing the system board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
NOTE: Your computer’s Service Tag is stored in the system board. You must
enter the Service Tag in the BIOS setup program after you replace the
system board.
NOTE: Replacing the system board removes any changes you have made to
the BIOS using the BIOS setup program. You must make the appropriate
changes again after you replace the system board.
NOTE: Before disconnecting the cables from the system board, note the
location of the connectors so that you can reconnect the cables correctly
after you replace the system board.

Prerequisites
1 Remove the optical drive (optional).
2 Remove the base cover.
3 Remove the battery.
4 Remove the memory modules.
5 Remove the wireless card.
6 Remove the solid-state drive/Intel Optane.
7 Remove the fan.
8 Remove the heat sink.

Procedure
1 Disconnect the power-adapter port cable from the system board.
2 Disconnect the speaker cable from the system board.
3 Open the latch and disconnect the keyboard from the system board.

88
4 Open the latch and disconnect the keyboard back-light cable from the system
board.
5 Open the latch and disconnect the touchpad cable from the system board.
6 Open the latch and disconnect the hard-drive cable from the system board.
7 Open the latch and disconnect the I/O board cable from the system board.
8 Open the latch and disconnect the finger-print reader cable from the system
board.
9 Open the latch and disconnect the power-button board cable from the system
board.

10 Remove the three screws (M2.5x5) that secure the right hinge to the system
board.

89
11 Open the right hinge.

12 Remove the screw (M2x4) that secures the system board to palm rest and
keyboard assembly.

90
13 Lift the system board off the palm rest and keyboard assembly.

91
Replacing the system board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
NOTE: Your computer’s Service Tag is stored in the system board. You must
enter the Service Tag in the BIOS setup program after you replace the
system board.
NOTE: Replacing the system board removes any changes you have made to
the BIOS using the BIOS setup program. You must make the appropriate
changes again after you replace the system board.

Procedure
1 Align the screw hole on the system board with the screw hole on the palm rest
and keyboard assembly.
2 Replace the screw (M2x4) that secures the system board to the palm rest and
keyboard assembly.
3 Close the right display hinge.
4 Replace the three screws (M2.5x5) that secure the right hinge to the system
board.
5 Connect the power-adapter port cable and speaker cable to the system board.
6 Slide the keyboard back-light cable and keyboard cable into their respective
connectors on the system board and close the latches.
7 Slide the touchpad cable and hard-drive cable into their respective connectors
on the system board and close the latches.
8 Slide the I/O-board cable and finger-print reader cable into their respective
connectors on the system board and close the latch.
9 Slide the power-button board cable into the connector on the system board and
close the latch.

92
Post-requisites
1 Replace the heat sink.
2 Replace the fan.
3 Replace the solid-state drive/Intel Optane.
4 Replace the wireless card.
5 Replace the memory modules.
6 Replace the battery.
7 Replace the base cover.
8 Replace the optical drive (optional).

Entering the Service Tag in the BIOS setup

program
1 Turn on or restart your computer.
2 Press F2 when the Dell logo is displayed to enter the BIOS setup program.
3 Navigate to the Main tab and enter the Service Tag in the Service Tag Input
field.

NOTE: Service tag is the alphanumeric identifier located at the back side of
your computer.

93
Removing the power button with
fingerprint reader
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
NOTE: Applicable only for computers that are shipped with fingerprint
reader.

Prerequisites
1 Remove the optical drive (optional).
2 Remove the base cover.
3 Remove the battery.
4 Remove the solid-state drive/Intel Optane.
5 Remove the fan.
6 Remove the heat sink.
7 Remove the wireless card.
8 Remove the power-button board.
9 Remove the system board.

Procedure
1 Peel the fingerprint reader cable off the palm rest and keyboard assembly.
2 Remove the screw (M2x2) that secures the power button with fingerprint
reader to the palm rest and keyboard assembly.
3 Using a plastic scribe, release the fingerprint-reader board from the palm rest
and keyboard assembly.

94
4 Lift the power button with fingerprint reader, along with its cable, off the palm
rest and keyboard assembly.

95
Replacing the power button with
fingerprint reader
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
NOTE: Applicable only for computers that are shipped with fingerprint
reader.

Procedure
1 Using the alignment posts, align and place the power button with fingerprint
reader on the palm rest and keyboard assembly.
2 Replace the screw (M2x2) that secures the power button with fingerprint
reader to the palm rest and keyboard assembly.

96
3 Adhere the fingerprint reader cable on the palm rest and keyboard assembly.

Post-requisites
1 Replace the system board.
2 Replace the power-button board.
3 Replace the wireless card.
4 Replace the heat sink.
5 Replace the fan.
6 Replace the solid-state drive/Intel Optane.
7 Replace the battery.
8 Replace the base cover.
9 Replace the optical drive (optional).

97
Removing the palm rest and
keyboard assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.

Prerequisites
1 Remove the optical drive (optional).
2 Remove the base cover.
3 Remove the battery.
4 Remove the optical-drive connector board.
5 Remove the fan.
6 Remove the solid-state drive/Intel Optane.
7 Remove the wireless card.
8 Remove the speakers.
9 Remove the hard drive.
10 Remove the touchpad.
11 Remove the power-adapter port.
12 Remove the display assembly.
13 Remove the I/O board.
14 Remove the power-button board.
15 Remove the system board.
16 Remove the power button with fingerprint reader (optional).

98
Procedure
After performing the above steps, we are left with the palm rest and keyboard
assembly.

99
Replacing the palm rest and
keyboard assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.

Procedure
Place the palm rest and keyboard assembly on a flat surface.

Post-requisites
1 Replace the power button with fingerprint reader (optional).
2 Replace the system board.
3 Replace the power-button board.
4 Replace the I/O board.
5 Replace the display assembly.
6 Replace the power-adapter port.
7 Replace the touchpad.
8 Replace the hard drive.
9 Replace the speakers.
10 Replace the wireless card.
11 Replace the solid-state drive/Intel Optane.
12 Replace the fan.
13 Replace the optical-drive connector board.
14 Replace the battery.
15 Replace the base cover.
16 Replace the optical drive (optional).

100
Removing the display bezel
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.

Prerequisites
1 Remove the optical drive (optional).
2 Remove the base cover.
3 Remove the wireless card.
4 Remove the display assembly.

Procedure
1 Using a plastic scribe, carefully pry up the display bezel from the top-left outer
edge of the display back-cover and antenna assembly.

101
2 Remove the display bezel off the display back-cover and antenna assembly.

102
Replacing the display bezel
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.

Procedure
Align the display bezel with the display back-cover and antenna assembly, and then
gently snap the display bezel into place.

Post-requisites
1 Replace the display assembly.
2 Replace the wireless card.
3 Replace the base cover.
4 Replace the optical drive (optional).

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Removing the camera
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.

Prerequisites
1 Remove the optical drive (optional).
2 Remove the base cover.
3 Remove the wireless card.
4 Remove the display assembly.
5 Remove the display bezel.

Procedure
1 Using a plastic scribe, gently pry the camera off the display back-cover and
antenna assembly.
2 Disconnect the camera cable from the camera module.

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3 Lift the camera module from the display back-cover and antenna assembly.

105
Replacing the camera
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.

Procedure
1 Connect the camera cable to the camera module.
2 Using the alignment post adhere the camera module on the display back-cover
and antenna assembly.

Post-requisites
1 Replace the display bezel.
2 Replace the display assembly.
3 Replace the wireless card.
4 Replace the base cover.
5 Replace the optical drive (optional).

106
Removing the display panel
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.

Prerequisites
1 Remove the optical drive (optional).
2 Remove the base cover.
3 Remove the wireless card.
4 Remove the display assembly.
5 Remove the display bezel.

Procedure
1 Remove the four screws (M2x2) that secure the display panel to the display
back-cover and antenna assembly.

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2 Lift the display panel and turn it over.

3 Peel the tape adhering the display cable to the back of the display panel.
4 Lift the latch and disconnect the display cable from the display-panel cable
connector.

108
5 Lift the display panel away from the display back-cover and antenna assembly.

109
Replacing the display panel
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.

Procedure
1 Place the display panel on a flat and clean surface.
2 Connect the display cable to the connector at the back of the display panel and
close the latch to secure the cable.
3 Adhere the tape that secures the display cable to the back of the display panel.

4 Place the display panel on the display back-cover and antenna assembly.
5 Align the screw holes on the display panel with the screw holes on the display
back-cover and antenna assembly.

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6 Replace the screws that secure the display panel to the display back-cover and
antenna assembly.

Post-requisites
1 Replace the display bezel.
2 Replace the display assembly.
3 Replace the wireless card.
4 Replace the base cover.
5 Replace the optical drive (optional).

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Removing the display hinges
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.

Prerequisites
1 Remove the optical drive (optional).
2 Remove the base cover.
3 Remove the wireless card.
4 Remove the display assembly.
5 Remove the display bezel.
6 Remove the display panel.

Procedure
1 Remove the eight screws (M2.5x2.5) that secure the hinges to the display
back-cover and antenna assembly.
2 Remove the two screws (M2x2) that secure the hinge brackets to the display
back-cover and antenna assembly.

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3 Lift the hinges and brackets off the display back-cover and antenna assembly.

113
Replacing the display hinges
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.

Procedure
1 Align the screw holes on the hinges and brackets with the screw holes on the
display back-cover and antenna assembly.
2 Replace the two screws (M2x2) that secure the hinges to the display back-
cover and antenna assembly.
3 Replace the eight screws (M2.5x2.5) that secure the hinges to the display back-
cover and antenna assembly .

Post-requisites
1 Replace the display panel.
2 Replace the display bezel.
3 Replace the display assembly.
4 Replace the wireless card.
5 Replace the base cover.
6 Replace the optical drive (optional).

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Removing the display cable
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.

Prerequisites
1 Remove the optical drive (optional).
2 Remove the base cover.
3 Remove the wireless card.
4 Remove the display assembly.
5 Remove the display bezel.
6 Remove the display panel.
7 Remove the display hinges.

Procedure
1 Disconnect the camera cable from the camera module.
2 Note the display cable routing and remove the cable from the routing guides on
the display back-cover and antenna assembly.

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3 Remove the display cable from the display back-cover and antenna assembly.

116
Replacing the display cable
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.

Procedure
1 Route the display cable through the routing guides on the display back-cover
and antenna assembly.
2 Slide the camera cable into the connector on the camera module to secure the
cable.

Post-requisites
1 Replace the display hinges.
2 Replace the display panel.
3 Replace the display bezel.
4 Replace the display assembly.
5 Replace the wireless card.
6 Replace the base cover.
7 Replace the optical drive (optional).

117
Removing the display back-cover
and antenna assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.

Prerequisites
1 Remove the optical drive.
2 Remove the base cover.
3 Remove the wireless card.
4 Remove the display assembly.
5 Remove the display bezel.
6 Remove the camera.
7 Remove the display panel.
8 Remove the display hinges.
9 Remove the display cable.

Procedure
After performing all the above steps, we are left with the display back-cover and
antenna assembly.

118
119
Replacing the display back-cover
and antenna assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.

Procedure
Place the display back-cover and antenna assembly on a clean and flat surface.

Post-requisites
1 Replace the display cable.
2 Replace the display hinges.
3 Replace the display panel.
4 Replace the camera.
5 Replace the display bezel.
6 Replace the display assembly.
7 Replace the wireless card.
8 Replace the base cover.
9 Replace the optical drive.

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Downloading drivers
Downloading the audio driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Scroll down the page and expand Audio.
6 Click Download to download the audio driver for your computer.
7 After the download is complete, navigate to the folder where you saved the
audio driver file.
8 Double-click the audio driver file icon and follow the instructions on the screen
to install the driver.

Downloading the graphics driver

1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Scroll down the page and expand Video.
6 Click Download to download the graphics driver for your computer.
7 After the download is complete, navigate to the folder where you saved the
graphics driver file.
8 Double-click the graphics driver file icon and follow the instructions on the
screen.

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Downloading the USB 3.0 driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Scroll down the page and expand Chipset.
6 Click Download to download the USB 3.0 driver for your computer.
7 After the download is complete, navigate to the folder where you saved the USB
3.0 driver file.
8 Double-click the driver file icon and follow the instructions on screen.

Downloading the Wi-Fi driver

1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Scroll down the page and expand Network.
6 Click Download to download the Wi-Fi driver for your computer.
7 After the download is complete, navigate to the folder where you saved the Wi-
Fi driver file.
8 Double-click the driver file icon and follow the on-screen instructions to install
the driver.

Downloading the media-card reader driver

1 Turn on your computer.

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2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Scroll down the page and expand Chipset.
6 Click Download to download the media-card reader driver for your computer.
7 After the download is complete, navigate to the folder where you saved the card
reader driver file.
8 Double-click the card reader driver file icon and follow the instructions on the
screen.

Downloading the chipset driver

1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Scroll down the page and expand Chipset.
6 Click Download to download the chipset driver for your computer.
7 After the download is complete, navigate to the folder where you saved the
chipset driver file.
8 Double-click the chipset driver file icon and follow the instructions on the
screen.

Downloading the network driver

1 Turn on your computer.
2 Go to www.dell.com/support.

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3 Click Product support enter the Service Tag of your computer and click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Scroll down the page and expand Network.
6 Click Download to download the network driver for your computer.
7 Save the file, and after the download is complete, navigate to the folder where
you saved the network driver file.
8 Double-click the network driver file icon and follow the instructions on screen.

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System setup
NOTE: Depending on the computer and its installed devices, the items
listed in this section may or may not be displayed.

Boot Sequence
Boot Sequence allows you to bypass the System Setup–defined boot device order
and boot directly to a specific device (for example: optical drive or hard drive). During
the Power-on Self Test (POST), when the Dell logo appears, you can:

• Access System Setup by pressing F2 key

• Bring up the one-time boot menu by pressing F12 key

The one-time boot menu displays the devices that you can boot from including the
diagnostic option. The boot menu options are:

• Removable Drive (if available)

• STXXXX Drive
NOTE: XXX denotes the SATA drive number.

• Optical Drive (if available)

• SATA Hard Drive (if available)
• Diagnostics
NOTE: Choosing Diagnostics, will display the ePSA diagnostics screen.

The boot sequence screen also displays the option to access the System Setup
screen.

Navigation keys
NOTE: For most of the System Setup options, changes that you make are
recorded but do not take effect until you restart the system.

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Keys Navigation
Up arrow Moves to the previous field.

Down arrow Moves to the next field.

Enter Selects a value in the selected field (if applicable) or follow

the link in the field.

Spacebar Expands or collapses a drop‐down list, if applicable.

Tab Moves to the next focus area.

NOTE: For the standard graphics browser only.

Esc Moves to the previous page until you view the main screen.
Pressing Esc in the main screen displays a message that
prompts you to save any unsaved changes and restarts the
system.

BIOS overview
CAUTION: Unless you are an expert computer user, do not change the
settings in the BIOS Setup program. Certain changes can make your
computer work incorrectly.
NOTE: Before you change BIOS Setup program, it is recommended that you
write down the BIOS Setup program screen information for future
reference.
Use the BIOS Setup program for the following purposes:

• Get information about the hardware installed in your computer, such as the
amount of RAM and the size of the hard drive.
• Change the system configuration information.
• Set or change a user-selectable option, such as the user password, type of hard
drive installed, and enabling or disabling base devices.

Entering BIOS setup program

1 Turn on (or restart) your computer.

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2 During POST, when the DELL logo is displayed, watch for the F2 prompt to
appear, and then press F2 immediately.
NOTE: The F2 prompt indicates that the keyboard is initialized. This
prompt can appear very quickly, so you must watch for it, and then
press F2. If you press F2 before the F2 prompt, this keystroke is lost. If
you wait too long and the operating system logo appears, continue to
wait until you see the desktop. Then, turn off your computer and try
again.

System setup options

NOTE: Depending on this computer and its installed devices, the items
listed in this section may or may not appear.
Table 3. System setup options—System information menu

General-System Information
System Information
BIOS Version Displays the BIOS version number.
Service Tag Displays the Service Tag of the computer.
Asset Tag Displays the Asset Tag of the computer.
Ownership Tag Displays the ownership tag of the computer.
Manufacture Date Displays the manufacture date of the computer.
Ownership Date Displays the ownership date of the computer.
Express Service Code Displays the express service code of the computer.
Memory Information
Memory Installed Displays the total computer memory installed.
Memory Available Displays the total computer memory available.
Memory Speed Displays the memory speed.
Memory Channel Mode Displays single or dual channel mode.
Memory Technology Displays the technology used for the memory.
DIMM A Size Displays the DIMM A memory size.
DIMM B Size Displays the DIMM B memory size.

127
General-System Information
Processor Information
Processor Type Displays the processor type.
Core Count Displays the number of cores on the processor.
Processor ID Displays the processor identification code.
Current Clock Speed Displays the current processor clock speed.
Minimum Clock Speed Displays the minimum processor clock speed.
Maximum Clock Speed Displays the maximum processor clock speed.
Processor L2 Cache Displays the processor L2 Cache size.
Processor L3 Cache Displays the processor L3 Cache size.
HT Capable Displays whether the processor is HyperThreading
(HT) capable.
64-Bit Technology Displays whether 64-bit technology is used.
Device Information
Primary HDD Displays the primary hard drive information of the
computer.
ODD Device Displays the optical drive information of the
computer.
M.2 SATA SSD Displays the M.2 SATA SSD device information of
the computer.
M.2 PCIe SSD-0 Displays the M.2 PCIe SSD information of the
computer.
Video Controller Displays the video controller type of the computer.
dGPU Video Controller Displays the discrete graphics information of the
computer.
Video BIOS Version Displays the video BIOS version of the computer.
Video Memory Displays the video memory information of the
computer.
Panel Type Displays the Panel Type of the computer.
Native Resolution Displays the native resolution of the computer.

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General-System Information
Audio Controller Displays the audio controller information of the
computer.
Wi-Fi Device Displays the wireless device information of the
computer.
Bluetooth Device Displays the bluetooth device information of the
computer.
Battery Information Displays the battery health information.
Boot Sequence
Boot Sequence Displays the boot sequence.
Boot List Option Displays the available boot options.
Advanced Boot Options
Enable Legacy Option Enable or disable the Legacy Option ROMs.
ROMs
Enable Attempt Legacy Enable or disable Legacy Boot.
Boot
UEFI Boot Path Security Enable or disable the system to prompt the user to
enter the Admin password when booting a UEFI
boot path from the F12 boot menu.
Date/Time Displays the current date in MM/DD/YY format and
current time in HH:MM:SS AM/PM format.

Table 4. System setup options—System Configuration menu

System Configuration
Integrated NIC Controls the on-board LAN controller.
Enable UEFI Network Enable or disable UEFI Network Stack.
Stack
SATA Operation Configure operating mode of the integrated SATA
hard drive controller.
Drives Enable or disable various drives on board.
SMART Reporting Enable or disable SMART Reporting during system
startup.

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System Configuration
USB Configuration
Enable Boot Support Enable or disable booting from USB mass storage
devices such as external hard drive, optical drive,
and USB drive.
Enable External USB Port Enable or disable booting from USB mass storage
devices connected to external USB port.
Audio Enable or disable the integrated audio controller.
Keyboard Illumination Enables you to choose the operating mode of the
keyboard illumination feature.
Keyboard Backlight with When the backlight is enabled, if Fn+F10 keys are
AC pressed to disable the backlight, the backlight stays
off regardless of AC state.
Miscellaneous Devices Enable or disable various onboard devices.
Enable Camera Enable or disable the camera.

Table 5. System setup options—Video menu

Video
LCD Brightness Set the panel brightness independently for Battery
and AC power.

Table 6. System setup options—Security menu

Security
Admin Password Set, change, or delete the administrator password.
System Password Set, change, or delete the system password.
Internal HDD-0 Password Set, change, or delete the internal hard-disk drive
password.
M.2 SATA SSD-2 Password Set, change, or delete the password on the
system’s M.2 SATA SSD.
Strong Password Enable or disable strong passwords.
Password Configuration Control the minimum and maximum number of
characters allowed for Admin and System
passwords.

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Security
Password Bypass Bypass the System (Boot) Password and the
internal HDD password prompts during a system
restart.
Password Change Enable or disable changes to the System and Hard
Disk passwords when an administrator password is
set.
Non-Admin Setup Changes Determines whether changes to the setup option
are permitted when an administrator password is
set.
UEFI Capsule Firmware Enable or disable BIOS updates through UEFI
Updates capsule update packages.
PTT Security Enable or disable Platform Trust Technology (PTT)
visibility to the operating system.
Computrace(R) Enable or disable the BIOS module interface of the
optional Computrace(R) Service from Absolute
Software.
CPU XD Support Enable or disable the Execute Disable mode of the
Processor.
Admin Setup Lockout Enable to prevent users from entering Setup when
an Admin Password is set.
Master Password Lockout Disables the master password support. Hard Disk
passwords need to be cleared before changing the
setting.

Table 7. System setup options—Secure Boot menu

Secure Boot
Secure Boot Enable Enable or disable the secure boot feature.
Expert Key Management
Expert Key Management Enable or disable Expert Key Management.
Custom Mode Key Select the custom values for expert key
Management management.

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Table 8. System setup options—Intel Software Guard Extensions menu

Intel Software Guard Extensions

Intel SGX Enable Enable or disable Intel Software Guard Extensions.
Enclave Memory Size Set the Intel Software Guard Extensions Enclave
Reserve Memory Size.
Performance
Multi Core Support Enable multiple cores.
Default: Enabled.
Intel SpeedStep Enable or disable Intel Speedstep Technology.
Default: Enabled.
NOTE: If enabled, the processor clock speed
and core voltage are adjusted dynamically
based on the processor load.

C-States Control Enable or disable additional processor sleep states.

Default: Enabled.
Intel TurboBoost Enable or disable Intel TurboBoost mode of the
processor.
Default: Enabled.
HyperThread control Enable or disable HyperThreading in the processor.
Default: Enabled.
Power Management
AC Behavior Enables the system to turn on automatically, when
AC power is supplied.
Enable Intel Speed Shift Enable or disable Intel Speed Shift Technology.
Technology
Auto on Time Enable to set the computer to turn on automatically
every day or on a preselected date and time. This
option can be configured only if the Auto On Time is
set to Everyday, Weekdays or Selected Days.
Default: Disabled.
USB Wake Support Enable the USB devices to wake the computer from
Standby.

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Intel Software Guard Extensions
Advanced Battery Charge Enable Advanced Battery Charge Configuration
Configuration from the beginning of the day to a specified work
period.
Primary Battery Charge Set the primary battery charge settings with a
Configuration preselected custom charge start and stop.
Default: Adaptive.
POST Behavior
Adapter Warnings Enable adapter warnings.
Default: Enabled.
Fn Lock Options Enable or disable the Fn lock mode.
Fastboot Enable to set the speed of the boot process.
Default: Thorough.
Extend BIOS POST Time Configure additional pre-boot delay.
Full Screen Logo Enable or disable to display full screen logo.
Sign of Life Indication Enable or disable to indicate during POST time that
the power button press is acknowledged in a
manner the user can either hear of feel.

Table 9. System setup options—Virtualization Support menu

Virtualization Support
Virtualization Specify whether a Virtual Machine Monitor (VMM)
can utilize the additional hardware capabilities
provided by Intel Virtualization Technology.
VT for Direct I/O Specify whether a Virtual Machine Monitor (VMM)
can utilize the additional hardware capabilities
provided by Intel Virtualization Technology for Direct
I/O.

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Table 10. System setup options—Wireless menu

Wireless
Wireless Switch Determine which wireless devices can be controlled
by the Wireless Switch.
Wireless Device Enable Enable or disable internal wireless devices.

Table 11. System setup options—Maintenance menu

Maintenance
Service Tag Display the system’s Service Tag.
Asset Tag Create a system Asset Tag.
BIOS Downgrade Control flashing of the system firmware to previous
revisions.
Data Wipe Enable to securely erase data from all internal
storage devices.
BIOS Recovery Enable the user to recover from certain corrupted
BIOS conditions from a recovery file on the user
primary hard drive or an external USB key.

Table 12. System setup options—System Logs menu

System Logs
BIOS Events Display BIOS events.
Thermal Events Display Thermal events.
Power Events Display Power events.

Table 13. System setup options—SupportAssist System Resolution menu

SupportAssist System Resolution

Auto OS Recovery Control the automatic boot flow for SupportAssist
Threshold System Resolution Console and for Dell OS
Recovery tool.
SupportAssist OS Recovery Enable or disable the boot flow for SupportAssist
OS Recovery tool in the even of certain system
errors.

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System and setup password
You can create a system password and a setup password to secure your computer.

Password type Description

System password Password that you must enter to log on to your system.

Setup password Password that you must enter to access and make changes
to the BIOS settings of your computer.

CAUTION: The password features provide a basic level of security for the
data on your computer.

CAUTION: Anyone can access the data stored on your computer if it is not
locked and left unattended.

NOTE: System and setup password feature is disabled.

Assigning a system password and setup

password
You can assign a new System Password only when the status is in Not Set.
To enter the system setup, press F2 immediately after a power-on or re-boot.

1 In the System BIOS or System Setup screen, select Security and press Enter.
The Security screen is displayed.
2 Select System Password and create a password in the Enter the new
password field.
Use the following guidelines to assign the system password:

– A password can have up to 32 characters.

– The password can contain the numbers 0 through 9.
– Only lower case letters are valid, upper case letters are not allowed.
– Only the following special characters are allowed: space, (”), (+), (,), (-), (.),
(/), (;), ([), (\), (]), (`).
3 Type the system password that you entered earlier in the Confirm new
password field and click OK.

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4 Press Esc and a message prompts you to save the changes.
5 Press Y to save the changes.
The computer reboots.

Deleting or changing an existing system and

or setup password
Ensure that the Password Status is Unlocked (in the System Setup) before
attempting to delete or change the existing System and/or Setup password. You
cannot delete or change an existing System or Setup password, if the Password
Status is Locked.
To enter the System Setup, press F2 immediately after a power-on or reboot.

1 In the System BIOS or System Setup screen, select System Security and
press Enter.
The System Security screen is displayed.
2 In the System Security screen, verify that Password Status is Unlocked.
3 Select System Password, alter or delete the existing system password and
press Enter or Tab.
4 Select Setup Password, alter or delete the existing setup password and press
Enter or Tab.
NOTE: If you change the System and/or Setup password, re-enter the
new password when promoted. If you delete the System and/or Setup
password, confirm the deletion when promoted.
5 Press Esc and a message prompts you to save the changes.
6 Press Y to save the changes and exit from System Setup.
The computer reboots.

Clearing CMOS settings

CAUTION: Clearing CMOS settings will reset the BIOS settings on your
computer.

1 Remove the base cover.

2 Remove the battery.
3 Remove the coin-cell battery.
4 Wait for one minute.

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5 Replace the coin-cell battery.
6 Replace the battery.
7 Replace the base cover.

Clearing forgotten passwords

Contact Dell technical support to clear the forgotten passwords, see www.dell.com/
contactdell.

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Troubleshooting
Flashing the BIOS
You may need to flash (update) the BIOS when an update is available or when you
replace the system board.
Follow these steps to flash the BIOS:

1 Turn on your computer.

2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Select the operating system installed on your computer.
6 Scroll down the page and expand BIOS.
7 Click Download to download the latest version of the BIOS for your computer.
8 After the download is complete, navigate to the folder where you saved the
BIOS update file.
9 Double-click the BIOS update file icon and follow the instructions on the screen.

Flashing BIOS (USB key)

1 Follow the procedure from step 1 to step 7 in "Flashing the BIOS" to download
the latest BIOS setup program file.
2 Create a bootable USB drive. For more information see the knowledge base
article SLN143196 at www.dell.com/support.
3 Copy the BIOS setup program file to the bootable USB drive.
4 Connect the bootable USB drive to the computer that needs the BIOS update.
5 Restart the computer and press F12 when the Dell logo is displayed on the
screen.
6 Boot to the USB drive from the One Time Boot Menu.
7 Type the BIOS setup program filename and press Enter.

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8 The BIOS Update Utility appears. Follow the instructions on the screen to
complete the BIOS update.

Intel Optane memory (Optional)

Disable Intel Optane before removing or replacing Intel Optane and/or a SATA hard
drive. Enable Intel Optane after replacing Intel Optane and/or a SATA hard drive.

Enabling Intel Optane memory

1 On the taskbar, click the search box, and then type Intel Rapid Storage
Technology.
2 Click Intel Rapid Storage Technology.
The Intel Rapid Storage Technology window is displayed.
3 On the Status tab, click Enable to enable the Intel Optane memory.
4 On the warning screen, select a compatible fast drive, and then click Yes to
continue enabling Intel Optane memory.
5 Click Intel Optane memory → Reboot to complete enabling your Intel Optane
memory.
NOTE: Applications may take up to three subsequent launches after
enablement to see the full performance benefits.

Disabling Intel Optane memory

CAUTION: Do not try to remove the Intel Rapid Storage Technology driver
after disabling Intel Optane memory, it will result in a blue screen error. The
Intel Rapid Storage Technology user interface can be removed without
uninstalling the driver.
NOTE: Disabling Intel Optane memory is required before removing the SATA
storage device accelerated by the Intel Optane memory or the Intel Optane
memory module from the system.

1 On the taskbar, click the search box, and then type Intel Rapid Storage
Technology.
2 Click Intel Rapid Storage Technology.
The Intel Rapid Storage Technology window is displayed.

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3 On the Intel Optane memory tab, click Disable to disable the Intel Optane
memory.
4 Click Yes if you accept the warning.
The disabling progress is displayed.
5 Click Reboot to complete disabling your Intel Optane memory and restart your
computer.

Enhanced Pre-Boot System Assessment

(ePSA) diagnostics
CAUTION: Use the ePSA diagnostics to test only your computer. Using this
program with other computers may cause invalid results or error messages.
The ePSA diagnostics (also known as system diagnostics) performs a complete
check of your hardware. The ePSA is embedded with the BIOS and is launched by
the BIOS internally. The embedded system diagnostics provides a set of options for
particular devices or device groups allowing you to:

• Run tests automatically or in an interactive mode

• Repeat tests
• Display or save test results
• Run thorough tests to introduce additional test options to provide extra
information about the failed device(s)
• View status messages that inform you if tests are completed successfully
• View error messages that inform you of problems encountered during testing

NOTE: Some tests for specific devices require user interaction. Always
ensure that you are present at the computer terminal when the diagnostic
tests are performed.
For more information, see Dell EPSA Diagnostic 3.0.

Running the ePSA diagnostics

1 Turn on your computer.
2 As the computer boots, press the F12 key as the Dell logo appears.
3 On the boot menu screen, select the Diagnostics option.
4 Click the arrow at the bottom left corner.
Diagnostics front page is displayed.

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5 Click the arrow in the lower-right corner to go to the page listing.
The items detected are listed.
6 To run a diagnostic test on a specific device, press Esc and click Yes to stop the
diagnostic test.
7 Select the device from the left pane and click Run Tests.
8 If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.

System diagnostic lights

Power and battery-status light/hard-drive activity light
Indicates the battery-charge status or the hard-drive activity.
NOTE: Press Fn+H to toggle this light between power and battery-status
light and hard-drive activity light.
Hard-drive activity light
Turns on when the computer reads from or writes to the hard drive.
NOTE: Hard-drive activity light is supported only on computers shipped
with hard drive.
Power and battery-status light
Indicates the power and battery-charge status
Solid white — Power adapter is connected and the battery has more than 5 percent
charge.
Amber — Computer is running on battery and the battery has less than 5 percent
charge.
Off

• Power adapter is connected and the battery is fully charged.

• Computer is running on battery and the battery has more than 5 percent charge.
• Computer is in sleep state, hibernation, or turned off

NOTE: Hard-drive activity light is supported only on computers shipped

with hard drive.

The power and battery-status light blinks amber along with beep codes indicating
failures.

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For example, the power and battery-status light blinks amber two times followed by a
pause, and then blinks white three times followed by a pause. This 2,3 pattern
continues until the computer is turned off indicating no memory or RAM is detected.
The following table shows different light patterns and describes what they indicate.
Table 14. Diagnostics

Light pattern Problem description

2,1 CPU failure
2,2 System board: BIOS and ROM failure
2,3 No memory or RAM detected
2,4 Memory or RAM failure
2,5 Invalid memory installed
2,6 System board or chipset error
2,7 LCD failure
3,1 CMOS battery failure
3,2 PCI or video card or chip failure
3,3 Recovery image not found
3,4 Recovery image found but invalid

Camera status light: Indicates whether the camera is in use.

• Solid white — Camera is in use.

• Off — Camera is not in use.

Caps Lock status light: Indicates whether Caps Lock is enabled or disabled.

• Solid white — Caps Lock enabled.

• Off — Caps Lock disabled.

Flea power release

Flea power is the residual static electricity that remains on the computer even after it
has been powered off and the battery has been removed. The following procedure
provides the instructions on how to conduct flea power release:

1 Turn off your computer.

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2 Remove the base cover.
3 Press and hold the power button for 15 seconds to drain the flea power.
4 Replace the base cover.
5 Turn on your computer.

Wi-Fi power cycle

If your computer is unable to access the internet due to Wi-Fi connectivity issues a
Wi-Fi power cycle procedure may be performed. The following procedure provides
the instructions on how to conduct a Wi-Fi power cycle:
NOTE: Some ISPs (Internet Service Providers) provide a modem/router
combo device.

1 Turn off your computer.

2 Turn off the modem.
3 Turn off the wireless router.
4 Wait for 30 seconds.
5 Turn on the wireless router.
6 Turn on the modem.
7 Turn on your computer.

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Getting help and contacting Dell
Self-help resources
You can get information and help on Dell products and services using these self-help
resources:
Table 15. Self-help resources

Information about Dell products and www.dell.com

services

Dell Help & Support app

Tips

Contact Support In Windows search, type Contact

Support, and press Enter.

Online help for operating system www.dell.com/support/windows

www.dell.com/support/linux
Troubleshooting information, user www.dell.com/support
manuals, setup instructions, product
specifications, technical help blogs,
drivers, software updates, and so on.

Dell knowledge base articles for a variety 1 Go to www.dell.com/support.

of computer concerns.
2 Type the subject or keyword in the
Search box.
3 Click Search to retrieve the related
articles.

Learn and know the following See Me and My Dell at www.dell.com/

information about your product: support/manuals.
• Product specifications
• Operating system

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 To locate the Me and My Dell relevant to
• Setting up and using your product your product, identify your product
• Data backup through one of the following:
• Troubleshooting and diagnostics
• Select Detect Product.
• Factory and system restore
• Locate your product through the
• BIOS information drop-down menu under View
Products.
• Enter the Service Tag number or
Product ID in the search bar.

Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see
www.dell.com/contactdell.

NOTE: Availability varies by country and product, and some services may
not be available in your country.

NOTE: If you do not have an active internet connection, you can find
contact information on your purchase invoice, packing slip, bill, or Dell
product catalog.

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