Banks Resource Persons list updated as of September 24, 2019
Bank/DFI Name of Designation and Contact 1 Contact 2 (Cell Email Name of Designation and Contact 1 Conta Email of Back-up
Name Focal Department/Division (Direct Number) Back-up Department/Division (Direct ct 2 Officer
Person Line) Line) (Cell
Numb
er)
Advans Asad Ali Officer, Risk & 021- 0334-3895452 asad.ali@advan Syed Head of Risk & 021- 0335- abbas.zaidi@adva
Pakistan Compliance 35643671 spakistan.com Abbas Compliance 35643671 30354 nspakistan.com
Microfinance / Risk & Compliance , Haider / Risk & Compliance , 78
Bank Limited Department Ext: Zaidi Department Ext:
10037 10042
AL Baraka Rahila Head of Corporate 021- 0300-2000016 rahila.esmail@a Masroor Chief Compliance 021- 0321- masroor.hussain@
Bank Esmail Communication 32637174 lbaraka.com.pk Hussain Officer 34307029 24385 albaraka.com.pk
(Pakistan) - Rao 57
Ltd. 75 – Ext
2018
Allied Bank Omer Group Head Service 042- 0300-2135762 [email protected] Mr. Irfan Group Head Banking 042- 0321- [email protected]
Ltd1 Rashid Standards & Quality, SEG 35880043 om Saeed Operations, BSG 35880043, 40181
Ext-31179 24
Puri Ext. Dar
31510
Apna M. Usman Assistant Manager 042- 0332-4117829 usman.saeed@ Najmul RH Compliance 021- 0308- najmul.hassan@a
Microfinance Saeed Compliance/Compliance 36286294 apnabank.com. Ul 35865333 88860 pnabank.com.pk
Bank pk Hassan 32
Askari Bank Syed SVP/Trade, Forex Control 051- 0300-8542902 zarrar.hussain@ Farooq AVP/Trade, Forex 051- 0300- farooq.zia@askari
Limited Zarrar & Customer Experience 2857414 askaribank.com. Zia Control & Customer 8101081 85429 bank.com.pk
Hussain Division pk Experience 04
Division
Bank AL Habib Akbar General Manager, 021- 3333537028 akbar@bankalh Kamran Deputy General 021- 0333- kamran.himayat@
Limited Raza Khan Customer Services 35243568 abib.com Himayat Manager, Customer 35247208 24045 bankalhabib.com
Division Services Division 646
Bank Alfalah Mr. Sajid Unit Head – Complaint +92 (21) 0300-2354808 sajid.ahmed@ Suhail Head of Customer 021- 0322- Suhail.siddiqui@b
Ahmed Management 3820351 bankalfalah.c Siddiqui Experience 35822715 40510 ankalfalah.com
Khan2 8 om 00
Bank of Khyber Iftikhar In charge Complaint 091- 0345-9421085 Iftikhar.yaseen Farooq Head, Service Quality 091- 0321- Farooq.khan@bok
Yaseen Management Unit, 5253867 @bok.com.pk Ahmad Department 5284909 90014 .com.pk
Service Khan 15
Bank Of Tokyo Abi Zar Interim Compliance 021- 0345-2301235 [email protected] Syed Assistant Compliance 021- 0321- salman_ahmed@p
– Mitsubishi Officer, Compliance 32272685 g.jp, Salman Officer, Compliance 32272685 23622 k.mufg.jp,
UFJ Department. compliance@tls Ahmed Department 32 [email protected]
.pk.mufg.jp k.mufg.jp
BankIslami Mr. M. Head - Service Quality and 021- 0333-1209899 massadullah.ch Syed Section Head - Service 021- 313- imran.ali@bankisl
Asadullah 35290127 audhry@bankisl Imran Ali 35290127 25377 ami.com.pk
Chaudhry ami.com.pk 07
Citibank N.A., Babar Assistant Vice President / 021- 0302-8287059 babar.kohati@ci Salman Manager 021- 0346- Salman.Rehmat@
Pakistan Kohati 32598234 ti.com Rehmat 32598233 26701 citi.com
67
1
Updated September 2019
2
As amended on March 20, 2019
Deutsche Bank Waqar A Chief Operating Officer 021- - Waqar- Wajahat Head of Compliance 021- 0300- Wajahat.kazmi@d
AG, Rizvi 35207250 [email protected] Kazmi 35207370 82988 b.com
Pakistan 71
DIBPL Mr. Tariq Head - Service and Quality 021- 0316-7774272 [email protected] Mr. Manager - Problem 021- 0334- [email protected]
Abbasi 35203897 om Babar Resolution Unit 35203889 35011 om
Baig 07
Faysal Bank Sharleen Head Customer Care Unit 021- 0321-2100877 SharleenAnsari Wasif Head Complaint 021- 0333- wasifislam@faysal
Limited Ansari 32799870 @faysalbank.co Islam management Unit 32799812 20146 bank.com
m 93
FINCA Malik Assistant Manager +92-423- 0335-4006825 malik.waheed@ Ayaz Officer Customer +92-423- 0335- ayaz.qayyum@fin
Microfinance Waheed Customer Complaint Cell 713- finca.org.pk Qayyum Complaint Cell 713- 40062 ca.org.pk
Bank Ltd Atta 2656 Ext 2656 Ext 07
135 135
FWBL Shaheen Marketing & Service 021- 0301-8288740 Shaheen.zamir Zarin Officer – Operation 021- 31327 [email protected]
Zamir 35657630 @fwbl.com.pk Tahir 34386382 46606 om.pk
Habib Syed Chief Compliance Officer 021- 3352800225 hasnain.rizvi@h Mr SVP Head of Systems, 21326443 32120 yawer.gulani@hab
Metropolitan Hasnain 32644205 abibmetro.com Yawer Policies & Procedures 14 05731 ibmetro.com
Bank Haider Ali
Limited Rizvi Gulani
HBFCL Khawaja Group Head Risk & 21356417 0333-3675705 Khawaja.ehrar Mr. Asad VP - Compliance 3564- 0336- Asad.ullah@hbfcl.
Ehrar ul Compliance 34 @hbfcl.com Ullah 1710 23594 com
Hassan 17
HBL Syed Irtiza Head Complaint 021- 0300-8282565 irtiza.najib@hbl. Qazi Team Leader Service 021- 0331- qazi.sibghatullah
Najib 37137425 com Sibghat Quality 37137425 25837 @hbl.com
Ullah 29
Industrial and Ms. Zhi GM - Banking 021- 0312-2545865 zhiwenting@pk. Mr. Liu DGM - Banking 021- 0313- [email protected]
Commercial Wenting 35208966 icbc.com.cn Zu Wang 35208985 51382 c.com.cn
Bank of China 42
Industrial Muhamm AVP/Head of Operations 99213652 0333-2196018 operations@idb Muham Officer Grade-III 99213633 0335- [email protected]
Development ad Naeem & Investment Department l.com.pk mad Operations 03650 om.pk
Bank Limited Khalid Bilal & Investment 17
Siddiqui Department
JS Bank Fasih Ur Head of Problem 021- 0300-8270821 Fasih.rehman@j Muham Head of Service 021- 0320- muhammad.ayub
Limited Rehman Resolution Unit & Process 38907315 sbl.com mad Quality- Service 38907392 11110 @jsbl.com
Management Ayub Management 32
Khushali Misbah Assistant Manager Service 051-111- 0301-8597753 Misbah.Huma@ Muham Manager Operations 051-111- 0300- Muhammad.Akhta
Microfinance Huma Quality 092-092- kb.com.pk mad Assurance 092-092- 51865 [email protected]
Bank Ext 377 Haroon3 Ext 157 00
MCB Bank Kamran Unit Head, Service Quality 021- 0300-2557757 kamran.jawaid Kashif Analyst, Complaint 021- 0345- kashif.qadeer@mc
Limited Jawaid 32270119 @mcb.com.pk Qadeer Resolution Unit, 32270072 31810 b.com.pk
/ 021- Service / 43
32642513 Quality 021-
32641169
3
Amended July 25, 2019
MCB Islamic Brian Head Service Quality; 021- 0333-3111322 brian.dsouza@ Muham Manager complaint 021- 0345- muhammad.somy
4Bank5 Bernard D’ Service Quality 34837012 mcbislamicbank mad resolution- Service 34837013 25443 @mcbislamicbank.
Souza Department .com Somy Quality Department 73 com
Meezan Bank Muhamm Team Leader - Complaint 021- 3002122376 rizwan.ulhaq@ Syed Manager Complaint- 021- 0345- syed.adil@meeza
ad Rizwan Management Unit, 38103500 meezanbank.co Muham Management Unit, 38103500 20803 nbank.com
ul Haq Service , Ext:2464 m mad Adil Service , 34
Quality Quality Ext: 3111
Mobilink Farhan Sr. Manager Service 051 0302-5032000 Farhan.mustafa Umer Manager Service 051 0301- Umer.Farooq@mo
Microfinance Mustafa Quality/Service Quality 2817070- @mobilinkbank. Farooq Quality/Service 2817070- 85063 bilinkbank.com
Bank Ltd 77 com Khattak Quality 77 19
NBP Syed SVP/Service Quality 021/9922 99062261 khurramnbp@n Sadaf AVP/Complaint 021/9922 021/9 Sadaf.fatima@nbp
Khurram Division 0143 bp.com.pk Fatima Management Wing, 0459 92225 .com.pk
Hussain SQD 40
NRSP Kamran Head of Risk & 062- 0333- Kamran.Soomro Mr. Head Operations 062- 0343- tanveer.hussain@
Microfinance Hussain Compliance 2285126X 3656530 @nrspbank.com Tanveer 2285126 50600 nrspbank.com
Bank Soomro6 114 Hussain X103 00
Limited
PAIR Syed Afak Head of Compliance / 021- 0333-2177324 Afak.shah@pairi Abdus Head – Credit & 021- 0300- Sami.Shaikh@pairi
Investment Hussain Compliance 35829647 nvestment.com Sami Investment 35829683 82495 nvestment.com
Company Shah Shaikh Banking 39
Limited Musavi
Pak Brunei Syed Credit Analyst, Credit Risk 35361215 0332-3492126 syed.kashif@pa Talha Sr. Credit Analyst, 35361215 0321- talha.zafar@pakbr
Kashif Ali Management Department -9, kbrunei.com.pk Zafar Credit Risk -9, 29969 unei.com.pk
Ext 167 Management Ext 154 96
Department
Pak China Khurram Head of Compliance 051- 0321-5097885 Khurram.shahza Ms. Officer, Compliance 051- 0312- Rabia.lodhi@pakc
Investment Shahzad 2099616 d@pakchinainv Rabia Department 2800281 55543 hinainvest.com
est.com Lodhi 57
Pakistan Mazhar SEVP- Head of Compliance 35630929 0301-8271100 mazhar.sharif@
Kuwait Sharif pkic.com
Investment
Pak-Libya Syed Executive Vice President, 021- 0321-2448715 ghazanfar.ali@p Moham Executive Vice 021- 0321- [email protected]
Holding Ghazanfar Corporate & Investment 35630635 aklibya.com.pk mad President, Compliance 35630653 24487 m.pk
Company Ali Banking Division Sabihud & Regulatory 08
din Reporting Division
Pak-Oman Mohamm Head of Compliance 021- 0334-3404562 Sajjad.arif@pak Zafar Manager – 021 - 0333 Zafar.sattar@pako
Investment ed Sajjad 35641993 oman.com Sattar Compliance 35630971 – man.com
Limited 32714
85
Pak Oman M. Jawaid Head of 021- 0347-3771159 jawaid.anwar@ Rajesh Compliance 021- 0321- Rajesh.Kumar@po
Microfinance Anwar Compliance/Compliance 35630946 pomicro.com Kumar Officer/Compliance 35630941 87461 micro.com
Bank Limited Department Department - 66
4 Ext 142
4
Amended August 9, 2019
5
Amended September 24, 2019
6
Amended July 25, 2019
PPCBL Mr. Ijaz SVP/Head Operations 42992114 3004326726 Ijaz.bashir@ppc Mr. VP/Head Legal & 042 33376 nasir.gardezi@ppc
Bashir Division 41 bl.com.pk Nasir Secretary 99211432 33214 bl.com.pk
Sheikh Abbas to BOD -
Gardezi 36 Ext:
268
Samba Clifford VP - Head QA & Customer 21382461 0300-8222129 clifford.lucas@s Arshad Manager - Employee 21382461 0333- arshad.anwar@sa
Lucas Care, Phone Banking & 46 amba.com.pk Anwar Relations 59 23875 mba.com.pk
Tele 90
Sales
Saudi Pak Mr. Yawar Executive Vice President / 051- 0300-8554845 yawar.afridi@sa Mr. Vice President, 051-111- 0333- khawar.ashfaq@s
Industrial Khan Group Head Operations. 2800093 udipak.com Khawar Finance Division 222- 53997 audipak.com
Company Afridi Ashfaq 003, Ext 66
Limited 3016
SCBPL Raja Adil Manager Client Care Unit 021- +92 300 [email protected] Rida Team Leader CCU 021- - [email protected]
32452762 9239770 m Fatima 32452615 m
Silkbank Mallick Head PR & SQ 0213432- 0300-8220958 mustafa.imam Farahnaz Team Leader 0213432- 0336- farah.naz@silkban
Mustafa 1566 @silkbank.com. Sohani Complaint 1612 34077 k.com.pk
Imam pk Management Unit 89
Sindh Bank Mir VP-II, Compliance Division 021- 0301-8220646 mohsin.talpur@ Kaleem VP-II, Compliance 021- 0301- kaleem.mustafa@
Mohsin 35929652 sindhbankltd.co Mustafa Division 35829479 25272 sindhbankltd.com
Talpur m 85
Sindh Syed Company Secretary 021- 0302-8293422 wajid.hussain@ Nasir Officer - Risk & 021- 0301- nasir.hussain@sin
Microfinance Wajid 34168125 sindhmfb.com Hussain Compliance 34168125 24253 dhmfb.com
Bank Hussain Qazi 06
SME Bank Ltd Fakhra VP/Deptt Head Vigilance 051- 0321-5269064 fjabeen@smeba Azhar AVP/Deptt Head 051- 0333- ajaved@smebank.
Jabeen 9206652 nk.org Javed Operations 9206647 52050 org
27
Soneri Bank Memoona Head - Service Quality 021- 0301-8238640 memoona.afridi Tazeen Manager - Complaint 021- 0331- tazeen.fatima@so
Afridi Department 32458462 @soneribank.co Fatima Management Unit 32436298 03728 neribank.com
m 27
Summit Bank Muhamm Head of Compliance 021- 0322-2009112 farhanbabar@s Syed Unit Head-Regulatory 021- 0320- syedkalimullahsha
Ltd ad Farhan 38798196 ummitbank.com Kalimulla Compliance 32468539 22204 [email protected]
Babar .pk h Shah 41 k
Telenor Muhamm Chief Compliance Officer 021- 0345-5139333 aslam.hayat@te Suresh Head of AML/CDD& 021- 0340- sureshbadiya@tel
Microfinance ad Aslam 38118632 lenorbank.pk Badiya CFT 38118632 02897 enorbank.pk
Bank Hayat7 84
Ltd
The Bank of Shahrukh Manager Complaint 042- 3464888880 shahrukh.butt@ Jonatha Complaint Handling 021-
Punjab Butt Management Unit 35817517 bop.com.pk nD Officer/CMU 35242377
Silva8
The First Mr.Imran Sr. Manager Business 92 51 0300-0553907 Imran.Bhutta@ Muham Senior Executive 051-111- 0302- Muhammad.irfan
MicroFinanceB Bhutta Planning & Analysis 2824450 mfb.com.pk mad KYC/AML 362-362 81101 @mfb.com.pk
ank Ltd Ext 605 Irfan Ext 878 46
U Muhamm Chief Compliance Officer 051-111- 0331-5699947 Muhammad.Jav Ehsan Manager Compliance 051-111- 0332- Ehsan.Javed@uba
Microfinance ad Javed 182- [email protected]. Javed 182- 61154 nk.com.pk
Bank Ltd. 265 Ext. pk 265 Ext. 24
160 130
7
Amended August 17, 2019
8
Amended July 25, 2019
UBL Hassan Head Complaint 021- 0300-2019832 abbas.hassan@ Syed Manager Regulatory 99033276 0333- mubasher.hassan
Abbas Management &BPR 99033276 ubl.com.pk Mubash Complaints BPR & 0 30538 @ubl.com.pk
1 er Complaint 67
Hassan Management
ZTBL Muhamm Senior Vice President, 051/9253 0321-4423270 [email protected] Mr. Senior Vice President, 051/9252 0300- ch.sanaullah@ztbl
ad Ismail Business Development & 139 om.pk Sanaulla Credit Operations 718 51055 .com.pk,
Marketing Department h Hanif Department 86 [email protected]
.pk
