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F.1 Consumer Network (ConsumerNet) PDF

The document outlines the ConsumerNet program established in 1996 to institutionalize networking among Philippine government agencies with consumer protection functions. The objectives are to provide speedy resolution of consumer complaints, facilitate information sharing, and increase consumer awareness of agency roles. Over 30 agencies are listed as ConsumerNet members, each assigned duties like designating complaint contacts and reporting resolutions. The document details the areas of jurisdiction for consumer issues for both national agencies and local governments.

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Fritz Carpentero
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243 views

F.1 Consumer Network (ConsumerNet) PDF

The document outlines the ConsumerNet program established in 1996 to institutionalize networking among Philippine government agencies with consumer protection functions. The objectives are to provide speedy resolution of consumer complaints, facilitate information sharing, and increase consumer awareness of agency roles. Over 30 agencies are listed as ConsumerNet members, each assigned duties like designating complaint contacts and reporting resolutions. The document details the areas of jurisdiction for consumer issues for both national agencies and local governments.

Uploaded by

Fritz Carpentero
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Enabling Business, Empowering Consumers

CONSUMER
NETWORK
(CONSUMERNET)
Enabling Business,
Empowering Consumers

BACKGROUND

The CONSUMERNET
Memorandum of
Agreement (MOA) was
signed on November 12,
1996 at the Malacañang
Palace, witnessed by
Former President Fidel
V. Ramos.
Enabling Business,
Empowering Consumers

INSTITUTIONALIZATION OF THE
CONSUMERNET
The CONSUMERNET was conceptualized to address the
following:
◊ Increase in awareness
among consumers about
other government agencies
aside from DTI, that are
mandated to implement
other consumer related laws
and perform consumer
protection functions;
Enabling Business,
Empowering Consumers

◊ Access to redress based


on their respective
mandates under the
provisions of the
Consumer Act; and
◊ Resolution of consumer
complaints regarding
weights and measures
and other problems in
public markets which
require the intervention
of local government units
(LGU).
Enabling Business,
Empowering Consumers

OBJECTIVES
◊ To institutionalize
networking among
government agencies
with consumer
protection functions;
◊ To provide speedy
resolution of consumer
complaints; and
◊ To facilitate the flow of
consumer protection
information.
Enabling Business,
Empowering Consumers

DUTIES AND FUNCTIONS OF


MEMBER AGENCIES
◊ Assign a permanent representative to the Core group to
formulate guidelines, systems, and procedures of the
CONSUMERNET.
◊ Designate at least one person and provide him/her with a
direct line to accept and initially process consumer
complaints.
◊ Prepare quarterly reports of complaints received and resolved
and submit it to the CONSUMERNET Secretariat (DTI-BTRCP).
◊ Send its identified contact person/s for training on complaints-
handling and to shoulder their training expenses.
Enabling Business,
Empowering Consumers
MEMBER AGENCIES
Enabling Business,
Empowering Consumers

MEMBER AGENCIES
◊ DTI - Manufactured products, prices of bread and flour
◊ DepEd - Integration of Consumer Education Program into existing
curricular of all public and private schools from primary to secondary
levels
◊ DOH - Processed Food (including quality of coconut oil), Labeling &
Expiry Dates, Quality of Flour, Bottled Water, Drugs, Cosmetics,
Medical Devices, Household Products, Hazardous Substances
◊ NFA - Rice and Corn
◊ DOH - Hospital/Doctors Service, Health Maintenance Organization
(HMO)
◊ BFAR - Fish and Fishery products
◊ SRA - Sugar
Enabling Business,
Empowering Consumers
Member Agencies…continuation…page 2

◊ DA-BAI - Livestock, Poultry Feed, Feed Ingredients,


Vaccines, Pharmaceutical and Biologics
◊ DA-BPI - All items except Rice, Corn, Sugar, Coconut,
Tobacco and Fibers, Rubber (Fresh Latex)
◊ DA-FPA - Fertilizers and Pesticides
◊ DA-NMIS - Processed Meat & Unprocessed Meat, Dressed
Chicken
◊ PCA - Price Trends, Quality Standards & Supply Availability
of Copra, Crude & Refined Coconut Oil, Copra Cake,
Husked Nuts, etc.
◊ ERC - Electric Service (Billings, etc.)
◊ DENR - Wildlife/Wildlife products, Forest-based products
◊ DOT- Hotels, resorts, travel agencies/tours accredited by
DOT
Enabling Business,
Empowering Consumers
Member Agencies…continuation…page 3

◊ LGU - Foods in restaurants, eateries, sidewalk, regulation


of practice relative to weights & measures, portability of
water
◊ BSP - Banks, pawnshops
◊ SEC - Pre-need plans issued by pre-need companies and
queries on investments
◊ NTC - Telephone-Cellular rates, TV-Radio Broadcast, Pager,
Leased Data (Facsimile, Telex, Telegram)
◊ IC - Insurance Claims (except Health, Insurance), Duties
and Responsibilities of the Insurance Commission
◊ HLURB - Subdivision (including water system in
subdivisions), Condominium
◊ BIR - Registration requirements, non-issuance/fraudulent
receipts, compliance re: new modes of payment
Enabling Business,
Empowering Consumers
Member Agencies…continuation…page 4

◊ LTFRB - Erring taxi drivers, franchise, tampered taxi meters, fare


regulation
◊ DOJ-PAO - Legal services to qualified indigents
◊ PHILHEALTH-Health maintenance organizations
◊ PDIC-Insurance on bank deposits
◊ MMDA - Traffic, solid waste management, public safety,
environment management zoning, flood control
◊ MWSS - Water (Supply & Price) & sewerage related problems
◊ LWUA - Provincial Urban Water
◊ NWRB - Water resources development projects (deep well)
inside the subdivisions regardless of the locations
◊ DOE - Fuel/Petroleum products (LPG contents, etc.), Unbranded
LPG Cylinder
◊ NAPOCOR-Performance of power distributors
◊ BOC-Regulation of imported vehicles
Enabling Business,
Empowering Consumers

AREAS OF JURISDICTION OF LGU


◊ Regulation of practice relative to weights and measures
◊ Food in restaurants, eateries, sidewalks
◊ Water refilling stations (licensed only)
◊ Tricycle rates, including traffic
◊ Car Accidents and traffic
◊ Repacked cooking oil in wet markets
◊ Product quality and safety of meat outside slaughterhouses
◊ Price monitoring in wet markets
◊ Overcrowded movie houses and amusement centers
◊ Apartments and house for rents (license only)
◊ Travel agencies not accredited by DOT (licensed only)
◊ Senior Citizen’s Rights (i.e. discounts)
◊ Funeral Services (licensed)
Enabling Business,
Empowering Consumers

DA
LGU DOT
PDIC BSP
LWUA DOE
MWSS DENR
NWRB DTI
PhilHealth NAPOCOR
SEC CONSUMERNET DOH

ERC
DILG
MMDA
DOTC
BIR
HLURB
DepEd NTC
IC BOC DOF LTFRB
Enabling Business,
Empowering Consumers

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