WARRANTY
Enphase Energy Limited Warranty – Australia, New Zealand, and
India
Important note: This warranty is additional to your statutory rights
This Enphase Limited Warranty applies in addition to the guarantees, rights and remedies conferred by the
consumer laws in your jurisdiction. The Enphase Limited Warranty does not exclude, affect or limit those
guarantees, rights or remedies except to the extent that their application may lawfully be excluded or limited.
The following paragraph relates to goods supplied in Australia only:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail
to be of acceptable quality and the failure does not amount to a major failure.
You may also be able to seek a remedy from us in relation to consumer guarantees for goods supplied in
New Zealand.
This Enphase Energy, Inc. ("Enphase”) limited warranty (“Limited Warranty”) covers defects in
workmanship and materials of the following Enphase products for the applicable warranty periods (each a
“Warranty Period”) set out below:
• IQ7, IQ7 Plus, IQ7X, IQ6, IQ6 Plus, M215/250, S230/270 Microinverter: 10 years commencing on
the earlier of (i) 4 months from the date the product is shipped from Enphase and (ii) the installation
of the product at the original end-user location (“Original Location”).
• Envoy: 2 years commencing on the earlier of (i) 4 months from the date the product is shipped from
Enphase and (ii) the installation of the product at the Original Location.
• Envoy-S Standard, Envoy-S Metered, Mobile Connect, Consumption CT: 5 years commencing on
the earlier of (i) 4 months from the date the product is shipped from Enphase and (ii) the installation
of the product at the Original Location.
• Envoy-S Standard, Envoy-S Metered, Mobile Connect, Consumption CT: 5 years commencing on
the earlier of (i) 4 months from the date the product is shipped from Enphase and (ii) the installation
of the product at the Original Location.
Except as set forth above, this Limited warranty applies only to products installed in Australia, India and
New Zealand. During the Warranty Period, the Limited Warranty is transferable to a different owner
(“Transferee”) as long as the product remains at the Original Location, the Transferee submits to Enphase
a “Change of PV Ownership Form”, and pays the applicable transfer fee within 30 days from the date of
transfer to the Transferee. This submission is a requirement for continued Limited Warranty coverage. The
Transfer Fee is set forth in the Change of PV Ownership Form, and is subject to reasonable adjustment
from time to time (as determined at Enphase’s discretion). The Change of PV Ownership Form and payment
instructions are available at http://www.enphase.com/warranty.
During the Warranty Period, if Enphase establishes the existence of a defect that is covered by the Limited
Warranty, Enphase will, at its option, either (1) repair or replace the product free of charge, or (2) issue a
credit or refund for the product to the owner of the system in an amount up to its actual value at the time
the owner notifies Enphase of the defect, as determined by Enphase.
If Enphase elects to repair or replace the product, Enphase will, at its option, use new and/or reconditioned
parts or products of original or improved design. If Enphase repairs or replaces a product, the Limited
Warranty continues on the repaired or replacement product for the remainder of the original Warranty
Period or 90 days from the date of receipt of Enphase’s return shipment of the repaired or replacement
product, whichever is later. The Limited Warranty covers a replacement unit but does not include labor
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costs related to (1) un-installing the product or (2) if applicable, re-installing a repaired or replacement
product. To the extent applicable, the Limited Warranty also covers the costs of shipping a repaired or
replacement product from Enphase, via a non-expedited freight carrier selected by Enphase, to locations
in Australia or New Zealand. The Limited Warranty does not cover, and Enphase will not be responsible
for, shipping damage or damage caused by mishandling by the freight carrier.
To obtain repair or replacement service, credit or refund (as applicable) under this Limited Warranty, the
customer must comply with the following policy and procedure:
• Contact an Enphase Customer Service representative to evaluate and troubleshoot the problem
while the Enphase product is in the field, since many problems can be solved in the field.
• If in-field troubleshooting does not solve the problem, customer may return the defective product to
Enphase with a Return Merchandise Authorization (RMA) number which customer must request
from Enphase. The RMA request must include the following information:
1. Proof-of-purchase of the defective product in the form of (1) the dated purchase receipt
from the original purchase of the product at point of sale to the end user, or (2) the dated
dealer invoice or purchase receipt showing original equipment manufacturer (OEM)
status, or (3) the dated invoice or purchase receipt showing the product exchanged under
warranty;
2. model number of the defective product;
3. serial number of the defective product;
4. detailed description of the defect; and
5. shipping address for return of the repaired or replacement product (as applicable).
• If in-field troubleshooting of the Enphase product is not able to be accomplished because the Envoy
device does not exist or is not operational, and the unit is determined upon receipt and testing by
Enphase personnel as being fully operational (no trouble found) the owner will incur a AUD $200
handling fee.
• All defective product authorized for return must be returned in the original shipping container or
other packaging that is equally protective of the product.
• The owner bears all expenses associated with initial claims under this Limited Warranty. However,
Enphase will reimburse the owner for postage costs incurred in the event that the owner has made
a valid claim under this warranty and posts the product to Enphase. Proof of postage expenses
incurred must be provided to Enphase in order for such costs to be reimbursed.
• The returned defective product must not have been disassembled or modified without the prior
written authorization of Enphase.
The Limited Warranty does not apply to, and Enphase will not be responsible for, any defect in or damage
to any products: (1) that have been misused, neglected, tampered with, altered, or otherwise damaged,
either internally or externally; (2) that have been improperly installed, operated, handled or used, including
use under conditions for which the product was not designed, use in an unsuitable environment, or use in
a manner contrary to the Enphase User Manual or applicable laws or regulations; (3) that have been
subjected to fire, water, generalized corrosion, biological infestations, acts of nature, or input voltage that
creates operating conditions beyond the maximum or minimum limits listed in the products specifications,
including high input voltage from generators or lightning strikes; (4) that have been subjected to incidental
or consequential damage caused by defects of other components of the solar system; (5) if the original
identification markings (including trademark or serial number) of such products have been defaced, altered,
or removed; or (6) for which the Trip Point Management (TPM) profile with either pre-loaded or pre-set
functions has been altered, and such alteration of the profile causes the product to malfunction, fail, or fail
to optimally perform. The Limited Warranty does not cover cosmetic, technical or design defects, or
shortcomings which do not materially influence or affect energy production or degrade form, fit, or function
of the products. The Limited Warranty does not cover costs related to the removal, installation or
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troubleshooting of the owner's electrical systems. The Limited Warranty does not extend beyond the original
cost of the products.
To the extent permissible under the Australian Consumer Law, Enphase expressly reserves the right to
novate or assign its rights and obligations under this warranty agreement to a third party with the
demonstrated expertise and requisite resources needed to effectively discharge the obligations hereunder.
TO THE EXTENT PERMITTED BY LAW ENPHASE WILL NOT BE LIABLE FOR ANY SPECIAL, DIRECT,
INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSSES, COSTS OR EXPENSES
HOWEVER ARISING, WHETHER IN CONTRACT OR TORT, INCLUDING WITHOUT LIMITATION ANY
ECONOMIC LOSSES OF ANY KIND, ANY LOSS OR DAMAGE TO PROPERTY, OR ANY PERSONAL
INJURY.
This warranty is offered by Enphase Energy, Inc.
Contact Details: Enphase Energy, Inc.
Attn: Customer Support
1420 N. McDowell Blvd.
Petaluma, CA 94954
(707) 763-7000
https://enphase.com/en-au/support/contact
For in country support in Australia or New Zealand please contact Enphase Customer Support at https://
enphase.com/en-au/support/contact or by telephone at 1800 006 374 (AU) or +64 09 887 0421 (NZ).
For in country support in India please contact Enphase Customer Support at https://enphase.com/en-in/
support/contact-support
The grant of this Limited Warranty by Enphase is conditioned upon agreement by the owner and any
permitted Transferee to the terms, conditions and requirements herein.
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