MENANGANI PROSES CHECK IN DAN CHECK OUT TAMU WALK IN
I. CHECK IN
Receptionist : Good afternoon, welcome to Edotel laing, with Nola. May I help you sir?
Guest : Yes, I want to book a room, is there any availability?
Receptionist : Sure, Do you have any reservation before sir?
Guest : Not yet
Receptionist : How long will you stay here sir?
Guest
: 2 Nights (1-3 April 2020)
Receptionist
: For how many person sir?
Guest
: 2 person
Receptionist
: What types of room do you want sir…
We have 4 types of room here:
1. Suite room, the price Rp. 1.000.000,- / Night
2. Grand deluxe room, the price Rp. 700.000,- / Night
3. Deluxe room, the prices Rp. 500.000,- / Night
4. Standard room, the prices Rp. 400.000,-/ Night
Which one is your choice sir?
Guest
: I choose the suite room
Receptionist
: Alright, may I borrow your ID card sir?
I will help you to fill your registration card
Guest
: Sure
Name : Mr. Raja Name : Mrs. Putri Raja
Place and Date : Kalimantan, 29 Oktober Place and Date : Sulawesi, 16 Mai 1983
of Birth 1980 of Birth
Address : Jl. Sisingamangaraja No. 50 Address : Jl. Sisingamangaraja No. 50
Medan Medan
Nationality : WNI Nationality : WNI
Job : Lawyer Job : Nurse
Phone : 0852-7407-2755 Phone : 0823-8967-1255
Receptionist
: Do you have any special request sir?
Guest
: Yes, please prepare the fruit basket
Receptionist
: Where do you come from sir?
Guest
: Jakarta
Receptionist
: Where do you go after here sir?
Guest
: Bali
Receptionist
: What is your purpose in this city sir?
Guest
: Holiday
Receptionist
: How about your payment sir?
We can serve by cash and credit card
Guest
: I pay by cash
Receptionist
: What time will you check out sir?
Guest
: at 10.00 a.m
Receptionist
: May I take your room deposit sir?
Guest
: Sure, How much?
Receptionist
: Rp. 1.000.000,- (one million rupiah)
Guest
: Alright (give the money)
Receptionist
: I will repeat your registration sir..
Your name is Mr. Raja. You choose one suite room for 2 nights and for 2 persons. You
pay by cash and your special request is fruit basket. Then, your room deposit is
Rp. 1.000.000,- (one million). Is that correct sir?
Guest
: Yes, that’s correct
Receptionist
: Please sign here sir (Registration card and Cash Receipt)
Guest
: Okay
Receptionist
: Alright sir, your room No. 201 (two zero one) on the second floor. This is your key,
guest card and breakfast coupon. We hope you enjoy to staying in our hotel. Have a
nice day.
Guest
: Thank You
II. CHECK OUT
Guest : Good morning
Receptionist : Good morning sir, How may I help you?
Guest : I want to check out now. This is the key of my room
Receptionist : Alright, May I know your room number sir?
Guest : it’s 201
Receptionist : Please wait a second, I will print your receipt
Guest : Okay
Receptionist : Mr. Raja, room booked from 1 April until 3 April 2020. Room Number 201. Is That
correct sir?
Guest : Yes, that’s correct
Receptionist : Sir, the total of your bill is Rp. 2.420.000,- (two million four hundred twenty thousand
Rupiah) and after deducted of the deposit, the remaining amount Rp. 1.420.000,-
(one million four hundred twenty thousand Rupiah). Would you like to pay by cash or
credit card sir?
Guest : I pay by cash (give the money)
Receptionist : Alright Mr. Raja, can you sign here please? (bill of guest)
Guest : Of course
Receptionist : Thank you Mr. Raja for choosing our hotel for your trip. We are hoping to see you
here again
Guest : Yes, sure. Thank you
MENANGANI PROSES CHECK IN DAN CHECK OUT TAMU WALK IN
III. CHECK IN
Receptionist : Selamat pagi, selamat datang di Edotel laing, dengan Nola. Ada yang bisa saya bantu
pak?
Guest : Ya, saya ingin memesan kamar, apakah masih ada yang tersedia?
Receptionist : Tentu, apakah bapak sudah melakukan reservasi sebelumnya?
Guest : Belum
Receptionist : Berapa lama Bapak akan menginap?
Guest
: 2 Malam (1-3 April 2020)
Receptionist
: Untuk berapa orang pak?
Guest
: 2 orang
Receptionist
: Tipe kamar apa yang bapak inginkan?
Kami memiliki 4 tipe kamar disini:
1. Suite room, dengan harga Rp. 1.000.000,- / Malam
2. Grand deluxe room, dengan harga Rp. 700.000,- / Malam
3. Deluxe room, dengan harga Rp. 500.000,- / Malam
4. Standard room, dengan harga Rp. 400.000,-/ Malam
Bapak memilih yang mana?
Guest
: Saya pilih yang tipe suite room
Receptionist
: Baiklah, bolehkah saya meminjam kartu identitas bapak?
Saya akan bantu mengisi kartu registrasi
Guest
: Tentu
Nama : Mr. Raja Nama : Mrs. Putri Raja
Tempat dan
Tempat dan : Kalimantan, 29 Oktober tanggal Lahir : Sulawesi, 16 Mai 1983
tanggal Lahir 1980 Alamat
Alamat : Jl. Sisingamangaraja No. 50 : Jl. Sisingamangaraja No. 50
Medan Kebangsaan Medan
Kebangsaan : WNI Pekerjaan : WNI
Pekerjaan : Pengacara No HP : Perawat
No HP : 0852-7407-2755 : 0823-8967-1255
Receptionist
: Apakah bapak ada permintaan khusus?
Guest
: Ya, tolong siapkan keranjang buah
Receptionist
: Bapak datang dari mana?
Guest
: Jakarta
Receptionist
: Setelah dari sini, bapak mau kemana?
Guest
: Bali
Receptionist
: Apa tujuan bapak datang ke kota ini?
Guest
: Liburan
Receptionist
: Bagaimana metode pembayarannya pak?
Kami melayani dengan cara cash dan kartu kredit
Guest
: Saya bayar dengan cash
Receptionist
: Jam berapa bapak check out?
Guest
: Jam 10.00 pagi
Receptionist
: Bolehkan saya minta depositnya pak?
Guest
: Tentu, berapa?
Receptionist
: Rp. 1.000.000,-
Guest
: Baiklah (berikan uangnya)
Receptionist
: Saya akan mengulangi registrasi bapak.
Nama bapak Mr. Raja. Bapak memilih satu kamar suite selama 2 malam dan untuk 2
orang. Metode pembayaran dengan cara cash dan permintaan khusus yaitu keranjang
buah. Kemudian deposit kamar sejumlah Rp. 1.000.000,-. Apakah benar pak?
Guest
: Ya, benar
Receptionist
: Mohon tanda tangani ini pak (Registration card and Cash Receipt)
Guest
: Okay
Receptionist
: Baiklah pak, kamar anda No. 201 di lantai dua. Ini kuncinya, kartu pengenal tamu
dank upon sarapan. Kami harap bapak nyaman menginap di hotel kami. Semoga hari-
harinya menyenangkan.
Guest
: Terima Kasih
IV. CHECK OUT
Guest : Selamat pagi
Receptionist : Selamat pagi, Ada yang bisa saya bantu pak?
Guest : Saya ingin check out sekarang. Ini kunci kamar saya
Receptionist : Baiklah, boleh saya tahu nomor kamar bapak?
Guest : 201
Receptionist : Mohon tunggu sebentar, saya akan print kuitansinya
Guest : Okay
Receptionist : Mr. Raja, pemesanan kamar dari tanggal 1 April sampai dengan 3 April 2020. Nomor
kamar 201. Apakah benar pak?
Guest : Ya, Benar
Receptionist : Pak, total bill anda Rp. 2.420.000,- dan setelah dikurangi dengan deposit, sisanya
berjumlah Rp. 1.420.000,-. Apakah bapak membayar dengan cara cash atau kartu
kredit?
Guest : Saya bayar dengan cash (berikan uangnya)
Receptionist : Baiklah Mr. Raja, mohon tanda tangani ini? (bill of guest)
Guest : Tentu
Receptionist : Terima kasih Mr. Raja telah memilih hotel kami selama anda liburan. Kami harap bisa
bertemu lagi dengan bapak disini.
Guest : Ya, tentu. Terima kasih
