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Organizational Behaviour Unit II Values, Attitudes and Emotions

This document discusses organizational behavior topics like values, attitudes, emotions, and stress management. It defines values and attitudes, and describes the components of attitudes. Emotions and emotional intelligence are defined, with emotional intelligence having five components. Stress at the workplace is examined, including common stressors and ways to prevent and manage stress. Balancing work and life, as well as the concept of workplace spirituality, are also summarized.

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293 views7 pages

Organizational Behaviour Unit II Values, Attitudes and Emotions

This document discusses organizational behavior topics like values, attitudes, emotions, and stress management. It defines values and attitudes, and describes the components of attitudes. Emotions and emotional intelligence are defined, with emotional intelligence having five components. Stress at the workplace is examined, including common stressors and ways to prevent and manage stress. Balancing work and life, as well as the concept of workplace spirituality, are also summarized.

Uploaded by

pullarao kota
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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ORGANIZATIONAL BEHAVIOUR

Unit II
Values, Attitudes and Emotions

Values, Attitudes and Emotions: Introduction, Values, Attitudes, Definition and Concept of
Emotions, Emotional Intelligence - Fundamentals of Emotional Intelligence, The Emotional
Competence Framework, Benefits of Emotional Intelligence, difference between EQ and IQ.
Stress at workplace: Work Stressors – Prevention and Management of stress – Balancing
work and Life, Workplace spirituality.

Values
“A specific mode of conduct or end state of existence is personally or socially preferable to an
opposite or converse mode of conduct or end state of existence”

Types of Values

Allport and associates described six types of values.

(a) Theoretical value


(b) Economic value
(c) Aesthetic value
(d) Social value
(e) Political value
(f) Religious value

Rokeach Value Survey

 Rukeach Value Survey Milton Rokech is a pioneer in studying human values.


 His research is known as the Rokeach value survey (RVS).
 RVS consists of two sets of values. Each of the sets contain 18 value items.
 1 Terminal value refers to desirable end state of existence. These are the goals that a person
would like to achieve in lifetime.
 2 Instrumental values refers to preferable modes of behaviour.

ATTITUDE
Definitions
According to G.W. Allport, “Attitude is a mental and neutral state of readiness organized through
experience, exerting a directive or dynamic influence upon individual’s response to all objects and
situations with which it is related.”

Krech and Crutchfield defined “attitude as an enduring organization of motivational, emotional,


perceptual and cognitive processes with respect to some aspect of the individual’s world”

Components of Attitude

(a) Cognitive component


(b) Affective component
(c) Behavioral component

Types of Attitude
 Job satisfaction
 Job involvement
 Organizational commitment
Characteristics of Attitudes
1 Valence
2 Multiplexity
3 Relation to needs
4 Centrality.

Emotions

The word emotion comes from the Middle French word émotion, which means "a (social) moving,
stirring, agitation."

Definition:“ A positive or negative experience that is associated with a particular pattern of


physiological activity."

Emotion is the part of a person's character that consists of their feelings, as opposed to their
thoughts.

Emotion is a mental state associated with the nervous system brought on by chemical changes


variously associated with thoughts, feelings, behavioural responses, and a degree
of pleasure or displeasure.

An emotion is a feeling such as happiness, love, fear, anger, or hatred, which can be caused by the
situation that you are in or the people you are with.
Emotional Intelligence
Emotional intelligence refers to the ability to identify and manage one's own emotions, as well as
the emotions of others.In other words, they can influence the emotions of other people also.

Emotional Intelligence is the ability to deal with other people successfully. By understanding one's
own feelings they can understand and evaluate others.

According to Daniel Goleman, there are five main elements of emotional intelligence.

The 5 Components

 Self-Awareness.
 Self-Regulation/emotional regulation
 Motivation.
 Empathy.
 Social Skills.

Emotional Intelligence (EQ) is the ability to identify, use, understand, and manage emotions in an
effective and positive way.

 A high EQ helps individuals


 to communicate better,
 reduce their anxiety and stress,
 defuse conflicts,
 improve relationships,
 empathize with others,
 effectively overcome life's challenges.

Emotional Quotient refers to a person’s ability to understand his/her emotion along with the other
person’s emotions.

IQ stands for Intelligence Quotient indicates a person’s intelligence level.


Balancing Work Life
1. Play to your strengths. ...
2. Prioritize your time. ...
3. Know your peaks and troughs. ...
4. Plot some personal time. ...
5. Have set work hours – and stick to them. ...
6. Find time for your finances. ...
7. Manage your time, long term. ...
8. Make your workspace work for you.
9. Make your workspace work for you
10. Tap into technology
11. Make exercise a must-do, not a should-do
12. Take time to make time
13. Know and nurture your network
14. Priorities
15. Do what you love
16. Be realistic
17. Step out
18. Get a business coach
19. Meet clients halfway – literally
20. Manage your mind
21. Take a break
22. Have that holiday

Stress at work place


 Top four sources for stress are:

 Money.
 Work.
 Family responsibilities.
 Health Concerns.
Factors for Workplace stress 

 Excessively high workloads


 Over-promotion to bullying
 Blame culture
 Unrealistic deadlines making people feel rushed
 Under pressure and overwhelmed

Examples of Stress Symptoms

Physical symptoms
• Palpitations
• Raised blood pressure
• Tightness of chest/chest pains
• Headaches
• Abdominal cramps
• Nausea
• Sleep disturbance/tiredness
• Aching and tense muscles/neck and backache.
Behavioural symptoms
• Becoming withdrawn and not wanting to socialise
• Increased alcohol, nicotine or drug intake
• Under-eat or over-eat
• Become accident prone
• Become impatient, aggressive or compulsive
• Working longer hours – not taking breaks
• No longer having time for leisure activities.

Emotional symptoms
• Irritability
• Anger
• Negative thoughts
• Restlessness
• Increased anxiety
• Increased alertness
• Unnecessary guilt
• Panic
• Mood swings
• Tearful
• Loss of motivation.

Prevention and Management of stress


 Flexible work arrangements
 Encourage breaks-Take time to recharge-Learn to relax
 Perform regular risk assessments
 Wellness Programs
 Offer an Employee Assistance Program (EAP)-Talk toyour supervisor
 Track your stressors
 Develop healthy responses
 Establish work-life boundaries

Balancing work and Life

Work-life balance is the state of equilibrium where a person equally prioritizes the demands of one's
career and the demands of one's personal life.

Workplace spirituality

Workplace spirituality or spirituality in the workplace is a movement that began in the early 1920s. It
emerged as a grassroots movement with individuals seeking to live their faith and/or spiritual values
in the workplace. Spiritual or spirit-centered leadership is a topic of inquiry frequently associated
with the workplace spirituality movement. ---Wikipedia

Workplace spirituality is a framework of organizational values evidenced in the culture that promote
employees’ experience of transcendence through the work process, facilitating their sense of being
connected to other in a way that provides feeling of completeness and joy- MBA Knowledge Base
Dimensions of workplace spirituality

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