MID TERM EXAM 15% Result in Points RESULT in %
COURSE IDENTIFICATION
PROGRAM NAME – CODE: SUPPLY CHAIN MANAGEMENT (LCA -FD)
COURSE TITLE: EFFECTIVE BUSINESS COMMUNICATION
COURSE # & GROUP #: 601-CM2-GX 09312
TEACHER’S NAME & SEMESTER:
EXAM DATE & EXAM DURATION: D: / M: /Y: 120 Minutes
STUDENT INFORMATION
STUDENT FULL NAME:
STUDENT ID NUMBER:
Instructions:
1) Class Notes, Cellphone and Smart Watch are not allowable.
2) No break is permitted during the exam. Students are not allowed to exit the examination hall before
half of the allotted time has passed. Once exited the classroom, he/she may not re-enter.
3) Students arriving late will be admitted; but will not receive any extra time to finish the exam.
4) Communication at any type (verbal, written, body language etc.) between students are forbidden.
5) Plagiarism attempts or complicity in plagiarism during a summative evaluation result in a zero (0)
mark. In the case of recidivism, in the same course, the student will be given a grade of '0' for the
course in question.
Element of competency:
1 Communicating in correct language
2 Use precise and adequate vocabulary
3 Knowing the different ways and models of business communication
4 Writing a business communication
This evaluation mark value is 100 points, distributed as follows:
QUESTION # 1 ______________ 10 pts
QUESTION # 2 ______ 10 pts
QUESTION # 3 (3 parts, A & B parts mark value 10 pts each, C mark value 20 pts) 40 pts
QUESTION # 4 (2 parts, each part mark value 20 pts) 40 pts
TOTAL 100 PTS
The Element of Competency (Communicating in correct language)
Matrix College 1
Question # 1: Take a look at the following email. Rewrite the email in correct language, using the 7 C’s of
communication. (Mark Value 10 Points)
Hey Joe,
You’ve been my boss for the past two years and things were good for the first year or so, but I
have to tell you, you’re starting to really tick me off. The projects you’ve been pushing onto me
show me that you don’t like me. Obviously, you don’t think I’m any good at what I do. I want a
chance to work on bigger projects. Anyways, we should talk about it. Give me a call.
Hey Joe,
Hope you doing good !
I am writing you this email regarding projects. As you know we working together since last 2 years,
however, I starting feeling like you are unhappy with my pervious performance. You are providing me
some projects which are not that enhancing my any skills also I am feeling unmotivated. Surely, you past
experience with me is not good and you know what is more suitable for me. I am trying to improve my
weakness just give me another chance to work with you. We may talk on the in your free time I am free
after 5pm everyday
Regards
Gurlal singh
Matrix College 2
The Element of Competency (Use precise and adequate vocabulary)
Question # 2: Examine at the following marketing campaign proposal. Revise the proposal using precise
and adequate business vocabulary. Stick to the point and keep it brief; extra text doesn’t help. (Mark
Value 10 Points)
Hi Matt,
I wanted to touch base with you about the email marketing campaign we kind of sketched out last
Thursday. I really think that our target market is definitely going to want to see the company's
philanthropic efforts. I think that could make a big impact, and it would stay in their minds longer than a
sales pitch.
For instance, if we talk about the company's efforts to become sustainable, as well as the charity work
we're doing in local schools, then the people that we want to attract are going to remember our
message longer. The impact will just be greater.
What do you think?
Jessica
Hi matt,
Hope you doing good.
I am Jessica, last Thursday we talked about email marketing campaign which is very crucial for sales
an appointment on email marketing campaign. The idea of philanthropic efforts really appreciable and
it really going to attract the market. Its effect will last longer.
My suggestion is our charity work, for instance, we are doing in local schools really help to attract those
people who will remember this effort for longer period of time and this is impactful.
What you think we should really think about that ? looking forward from your side
Jessica
The Element of Competency (Knowing the different ways and models of business communication)
Matrix College 3
QUESTION # 3: 3 parts (A, B, C) mark value 40 pts; A & B part mark value 10 pts each, C 20 pts)
Part # A: An efficient team is the foundation of high-performing business. Based on your learning what
are the main qualities of a successful team member, list 5 qualities? (Mark Value 10 pts)
1. Communication is significant part
2. Goal and vision must be clear, such as what we have to do and how we will finish something
3. Organized and good leader
4. Everyone should contribute their fair share
5. Listen everyone before talking any decision
Part # B: Effective teamwork in the workplace helps drive the organization toward success. What are the
main qualities that can make a team player outstanding in the workplace, list 5 qualities? Mark Value 10
pts)
1. Actively listener and taking notes of important key points.
2. Keep your team informed about what we had done and what we are going to do.
4. Support and respect other teammates.
5. Be reliable and responsible.
6. Be flexible like in emergency situation someone get sick or get involved in some other work. Take their
Place and finish pending work.
Part # C: Next month you are planning to attend a conference about Supply Chain Logistics in Las-
Vegas. You need to send an e-mail to your manager, Mr. Gurpreet and cc. your immediate supervisor Ms.
Tamanna, seeking his approval since it will benefit you as part of your self-development and the
organization due to the fact that you will be in charge of the company 3PL contract. (Mark Value 20 pts)
From: [email protected]
To: Mr. Gurpreet
CC: Ms. Tamanna
Subject: conference meeting on Supply chain Logistics in Las Vegas
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The Element of Competency (Writing a business communication)
QUESTION # 4: 2-parts, mark value 20 pts each, total 40 pts.
You have graduated from Matrix College with a Diploma in Global Supply Chain Management. While
searching for a job, you found a job on LinkedIn that you are interested in and fits your qualification.
Please review the Job Posting below and write both Cover Letter and CV.
Matrix College 5
Job Summary
Talata Rail has an opening for a junior rail logistics coordinator to join its Refined Products team at
company Headquarters in Montreal. This is an entry level position reporting to the operations manager
where Talata will provide full training. The successful candidate will be responsible for assisting in the
management of all aspects of logistics for our growing rail fleet (200-400 railcars). You will work in close
collaboration with Talata senior rail logistics coordinator in communicating with railroad operators,
terminal managers and fuel suppliers to ensure the timely delivery of product to locations throughout
the U.S. and Canada.
With time the candidate will cycle through other Supply Chain/Logistics/Operations roles in order to
assist in process improvement, liaising with IT with the objective to increase automation and help
enhance the productivity of the Refined Products Operations group.
Initial Responsibilities
• Assisting the senior rail logistics coordinator in the management and monitoring of the supply of
empty railcars into supplier facilities, including daily railcar snapshot reports.
• Learning how to enter and maintain rail shipments in SAP.
• Learning how to track product to ensure seasonal fuel specifications are met.
Requirements
• 0 - 5 years work experience
• Diploma or equivalent with speciality in Supply Chain/Logistics.
• Good analytical and problem-solving skills. Being able to understand the big picture as well as being
detail oriented.
• Process oriented. Being able to document business processes, identify issues and propose solutions.
• Understand ERP concepts such as Purchase and Sale Order, Inventory management and Invoicing.
• Understand logistic concepts such as planning and scheduling.
• Have intermediate Excel skills and MS Office Suite.
Please submit your cover letter and CV to the attention of Talata Operation Manager Ms. Gaganpreet
Kaur. Our headquarter address is:
Talata Inc.
230 Delhi Ave North
Talata Headquarter, Suite 1002
Montreal, QC
HX1 1W1
Part # A: Write your own cover letter, targeting the job posting with proper headings and salutation (value
mark 20 pts)
Matrix College 6
Part # B: Write your own Resume, targeting the job posting. All four sections are must and according to
standards, i.e. Your own detailed information on the top of the Resume page (value mark 20 pts).
Objective
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Education
Work Experience
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Skills
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