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Task Sheet 5.5 - Clear Away Room Service Equipment PDF

This document provides instructions for clearing away room service equipment. It outlines 10 steps for the procedure: 1) assemble necessary materials, 2) determine clearance time, 3) follow door opening procedures, 4) announce intention to clear, 5) arrange clearance and get feedback, 6) arrange room, 7) check if guest needs anything else, 8) exit gracefully, 9) return tray and check for others, and 10) inform order taker. It also includes a performance criteria checklist to evaluate trainees on correctly explaining and following clearing procedures, checking floors, clearing trays, and cleaning/returning equipment.

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4K views2 pages

Task Sheet 5.5 - Clear Away Room Service Equipment PDF

This document provides instructions for clearing away room service equipment. It outlines 10 steps for the procedure: 1) assemble necessary materials, 2) determine clearance time, 3) follow door opening procedures, 4) announce intention to clear, 5) arrange clearance and get feedback, 6) arrange room, 7) check if guest needs anything else, 8) exit gracefully, 9) return tray and check for others, and 10) inform order taker. It also includes a performance criteria checklist to evaluate trainees on correctly explaining and following clearing procedures, checking floors, clearing trays, and cleaning/returning equipment.

Uploaded by

josephine
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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TASK SHEET 5.

Title:
CLEAR AWAY ROOM SERVICE EQUIPMENT

Performance Objective:
Given all the necessary information on how to clear away room service equipment, you
should be able to demonstrate procedures in clearing away room service equipment
appropriately.

Supplies/Materials:
Trolley, tray, table appointments

Equipment:

Steps/Procedures:
1. Assemble all necessary materials for Room Service Clearance.
2. The time of clearance is known by asking the guest during service or from the order
taker if the guests call back Room Service for his clearance.
3. Follow the same procedure as in SOP for opening the door upon reaching the
rooms.
4. Announce intention of clearing the tray / trolley after the guest opens the door .
5. Arrange all the clearance on the tray and get guest feedback.
6. Arrange the guest room as appropriately.
7. Find out if the guest would like anything else: “Is there anything that we could assist
you Mr./Ms._____________”.
8. If nothing, exit from the room gracefully while wishing the guest a wonderful day /
night.
9. Carry the tray back from the Room to Room Service pick up any other tray that you
may find in the Corridor / Pantry. Be careful not to drop anything on the way.
10. Inform the Order Taker about the clearance.

Assessment Method:
Performance Criteria Checklist

PERFORMANCE CRITERIA CHECKLIST

Trainee’s Name: __________________________ Date: _______________


Please tick (√) the column that best describes your evaluation of each identified evidences.

CRITERIA Yes No
Were you able to:
1. Explain the procedure to take away the tray or trolley when the
guests have finished their meal?
2. Check and clear floors in accordance with establishment policy and
guidelines?
3. Clear the dirty trays in accordance with the establishment’s
procedure?
4. Clean and return trays and trolleys to the room service area?
For satisfactory achievement, all items should receive a YES response.

Comment:

__________________________
Name and Signature of Trainer

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