Mississauga, ON

647-979-0710
Ami Patel, CHRL
[email protected] HR Business Partner | Talent Management Specialist
www.linkedin.com/in/amipatel-chrl

A progressive CHRL accredited HR professional with a strong portfolio of success, driving HR and Culture building strategies,
functions, and initiatives for organizations across multiple industries. Well versed in working with senior leadership, providing
on-ground, data-driven insights for supporting effective business and HR decisions. High achiever with great credibility and
finely-honed relationship building, negotiation, decision-making, critical thinking and problem-solving skills.

CORE COMPETENCIES
Talent Acquisition Succession Planning Performance Management
Organizational Development Project Management Competency Mapping
Employee Engagement Change Management Employee Relations
Learning & Development HR Automation & Analytics Employment Legislations

P R O F E S SI O N A L E X PE RI E N C E

Kingbridge Conference Centre & Hotel, King City, ON July 2019-May 2020 (COVID Impact)
Kingbridge Conference Center and Hotel is a full-service conference and event facility at King City.
HR Business Partner
Key Achievements:
 Substantially reduced the time to hire through innovative approaches and creating strong organization branding.
 Designed and implemented an Onboarding Program that created an enhanced new hire experience.
 Revised Performance Management Program that provided more regular and structured feedback from onboarding to
annual reviews. Created SOPs and delivered training for giving constructive feedback.
 Implemented Succession Planning through a structured mentorship program for internal talent.
 Revamped the Employees Appreciation Program to make it more engaging with employees across all levels.
 Facilitated productivity and efficiency increase of department through Design Thinking Approach resulted in 50%
reduction in customer complaints.
Job Responsibilities:
 Updated and implemented HR policies and procedures to support business growth and employee development.
 Developed a comprehensive “HR Dashboard” to facilitate critical decision making related to business.
 Built and leveraged relationships with schools, colleges and universities to source and attract top talent.
 Ensured effective exit interviews and provided feedback to management with analysis and recommendations.
 Oversaw employee counseling, employee grievance handling and progressive discipline process.
 Managed payroll (ADP) and compensation programs.
 Managed Health & Safety programs across the organization including WSIB claim management.
 Ensured compliance with labor laws (ESA, OHS, Human Rights etc.)

Nexus Systems Group, Mississauga, ON February 2018-July 2019

Nexus Systems Group is one of North America's leaders in providing technology staff (IT) augmentation and strategic
resource consulting.
Talent Acquisition & HR Specialist
Key Achievements:
 Preferred recruiter to fill up the critical position/s for the clients in the shortest cycle time through the creative and
persistent approach.
 Recognized as a “Recruiter of the month” for the highest number of placements and maximum margin revenue.

Job Responsibilities:
 Leveraged multiple channels such as inhouse ATS (Bullhorn), online job portals (Monster, Indeed etc.) and LinkedIn
Recruiter to source candidates using Boolean Search.

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 J&M GROUP, Mississauga, ON December 2015-February 2018
J&M Group is an Information Technology staffing and consulting service provider to many small, medium, and large private
sector clients from telecommunication, banking, insurance, energy, engineering, and utility sectors.

HR Specialist
Key Achievement:
 Recognized as a “Top Performer of the Quarter” for successful launch and implementation of In-House HRIS System
company- wide.
Job Responsibilities:
 Managed employee life cycle through HRIS (recruitment, selection, onboarding, status changes, termination).
 Generated HR analytics to support and monitor business decisions and recommended processes for continuous
improvement.
 Managed full cycle recruitment and led new hire orientations.
THERMAX LIMITED, India February 2007-May 2015
Thermax Limited is an engineering manufacturing company providing sustainable solutions in the field of Energy and
Environment. Thermax’s business portfolio includes products for heating & cooling water and waste management.
Talent Management Specialist/HR Business Partner
Key Achievements:
 During my stint, the startup organization grew from 10 employees to over 1000, with the best HR and Manufacturing
practices. I extensively worked with the senior leadership to institutionalize long term HR interventions and successfully
delivered various HR Projects with strong project management skills.
 Received an “Operational Excellence Award” to improve the “Employee Onboarding experience Score”.
 Improved employee engagement score from 52% to 58% (industry benchmark - 60%) through effective implementation
and interface of various HR practices.
 Reduced attrition level from 20% to 11% through effective communication and retention strategies.
 Appointed as COE (Center of Expertise) for learning and development.
 Fulfilled 80% leadership positions internally (vs. target of 50%) through the effective succession planning process.
 Managed the performance appraisal cycle of 1000 employees.
Job Responsibilities:
 Organization Structuring and Recruitment
 Employee Engagement
o Facilitated employee engagement surveys in collaboration with Hewitt and Accenture.
o Directed the seamless integration of an internal communication management system.
o Conceptualized and successfully implemented the reward and recognition system. (On-The-Spot & Quarterly).
o Implemented the “Engagement Dialogue” process to retain high performers.
 Learning & Development
o Carried out company-wide competency mapping.
o Delivered full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate). Drove e- learning
initiatives; implemented a blended learning approach and Integrated learning management system with HRIS.
 Organization Development:
o Developed a competency framework for leadership roles in collaboration with Cubiks.
o Administered the “Development Centers” to identify the top talent.
o Conducted Value Workshops for employees across all levels.
 HR Automaton/ HR Analytics
o Implemented the “HRIS Enhancement” Project through effective communication strategies.
o Managed Payroll, Compensation & Benefits programs.
o Generated comprehensive HR Analytics to support and improve the organization decision making process.

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 E D U C A TI O N & C R E D EN TI A LS
 CHRL Designation-HRPA Ontario
 Joint Health & Safety Certification: Part: I & Part: II
 PGHRD – Post Grad Diploma in Human Resources Development - MS University
 Professional Membership: HRPA- Peel Chapter
 Volunteering: Member- Mentoring Committee-HRPA Peel Chapter
 Computer Skills: Proficient in MS Word, Excel, PowerPoint, Outlook, Bullhorn & ADP
 Master’s in social work (MSW) - MS University,
 Bachelor of Commerce, Accounting - MS University

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