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Process To Pratices

The document outlines the processes in ITIL v3 and ITIL 4. In ITIL v3, the processes are organized into four main stages: service strategy, service design, service transition, and service operation. ITIL 4 practices are grouped into general management, service management, and technology management. The document provides lists of the specific processes that fall under each stage or practice.

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Andrea Giuliani
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232 views

Process To Pratices

The document outlines the processes in ITIL v3 and ITIL 4. In ITIL v3, the processes are organized into four main stages: service strategy, service design, service transition, and service operation. ITIL 4 practices are grouped into general management, service management, and technology management. The document provides lists of the specific processes that fall under each stage or practice.

Uploaded by

Andrea Giuliani
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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ITIL v3 Processes

Service strategy

Strategy Management
Financial management
Service portfolio management
Business Relationship Management
Demand management

Service design

Design Coordination
IT Service continuity management
Availability management
Capacity management
Service level management
Supplier management
Information security management
Service catalogue management

Service transition

Transition planning & support


Change management
Service asset & configuration management
Release & deployment management
Service validation & testing
Change Evaluation
Knowledge management

Managing People through Service Transitions

Service operation

(processi)
Event management
Problem management
Incident management
Request fulfillment
Access management

(functions)
Service desk
Technical management
IT operations management
Application management

_x000D_ TIM - Uso Interno - Tutti i diritti riservati.


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Continuai Service improvement

Service measurement
Service reporting
7 step improvement process

_x000D_ TIM - Uso Interno - Tutti i diritti riservati.


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ITIL 4 Practices
General management

Strategy management SS
Service financial management SS
Portfolio management SS
Relationship management SS
Architecture management SD
Continual improvement CSI
Information security management SD
Knowledge management Measurement and reporting ST/CSI
Organizational change management ST
Project management SD
Risk management SD
Supplier management Workforce and talent management ST

Service management

Business analysis SS
Service design SD
Availability management SD
Capacity and performance management SD
Service catalogue management SD
Service continuity management SD
Service level management SD
Change control ST
Service configuration management ST
IT asset management ST
Service validation and testing ST
Service request management ST
Release management ST
Monitoring and event management Problem management SO
Incident management SO
Service desk SO

Technology management

Deployment management ST
Infrastructure and platform management SO
Software development and management SO

_x000D_ TIM - Uso Interno - Tutti i diritti riservati.


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