WATER OPERATIONS SUPERVISOR

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the
class. Specifications are not intended to reflect all duties performed within the job.

SUMMARY DESCRIPTION
Under general direction, supervises and coordinates operations and meter maintenance services activities
within the Waterworks Services Division; coordinates assigned activities with other divisions, outside
agencies and the general public; and provides highly responsible and complex staff assistance to the
Deputy Director/Waterworks Services.

REPRESENTATIVE DUTIES
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or
may be required to perform additional or different duties from those set forth below to address business needs and
changing business practices.
1. Coordinate the organization, staffing and operational activities of the water distribution system
including, meter service functions.

2. Participate in the development and implementation of goals, objectives, policies and priorities;
recommend and implement resulting policies and procedures.

3. Identify opportunities for improving service delivery methods and procedures; identify resource
needs; review with appropriate management staff; implement improvements.

4. Direct, coordinate and review the work plan for assigned operations and customer services and
activities; assign work activities and projects; monitor work flow; review and evaluate work
products, methods and procedures; meet with staff to identify and resolve problems.

5. Assign division personnel to pumping, meter reading/customer service, warehouse/inventory and

6. Inspect water meters, pump stations, reservoirs and pressure control stations.

7. Maintain the water distribution SCADA system and make programming changes to data
acquisition computers.

8. Ensure maintenance of district grounds including pavement, landscape, fencing and painting of
water pumping stations, water wells, control valves and reservoirs.

9. Ensure high quality service is given to waterworks services customers; quickly resolve service
complaints and billing disputes.

10. Select, train, motivate and evaluate operations personnel; provide or coordinate staff training;
work with employees to correct deficiencies; implement discipline and termination procedures.

11. Participate in the development and administration of assigned program budget; forecast funds
needed for staffing, equipment, materials and supplies; monitor and approve expenditures;
recommend adjustments as necessary.
CITY OF SIMI VALLEY
Water Operations Supervisor (Continued)

12. Provide staff assistance to the Deputy Director/Waterworks Services; participate on a variety of
committees; prepare and present staff reports and other correspondence as appropriate and
necessary.

13. Coordinate water operations and customer service activities with those of other divisions and
outside agencies and organizations.

14. Attend and participate in professional group meetings; stay abreast of new trends and innovations
in the field of water distribution system operation and customer service.

15. Perform related duties as required.

QUALIFICATIONS
The following generally describes the knowledge and ability required to enter the job and/or be learned within a
short period of time in order to successfully perform the assigned duties.

Knowledge of:
Operational characteristics, services and activities of a comprehensive municipal water distribution
program.
Modern and complex principles and practices of utility billing and customer service.
Methods and techniques of water distribution computer operating systems.
Hydraulic pressure system maintenance.
Mathematics, water science, and environmental science.
Water management.
Principles of municipal budget preparation and control.
Principles of supervision, training and performance evaluation.
State and federal OSHA requirements for mandated safety programs.
Office procedures, methods, and equipment including computers and applicable software applications
such as word processing, spreadsheets, and databases.
Pertinent Federal, State and local laws, codes and regulations.
Ability to:
Supervise, direct and coordinate the work of lower level staff.
Select, supervise, train and evaluate staff.
Interpret and explain City water billing policies and procedures.
Program, operate and maintain telemetry SCADA system to control the water distribution system.
Provide technical advice on all operational matters including water pumping, storage, meter reading
and customer service.
Read and interpret construction blue prints and schematics.
Prepare clear and concise reports.
Operate office equipment including computers and supporting word processing, spreadsheet, and
database applications.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
CITY OF SIMI VALLEY
Water Operations Supervisor (Continued)

Education and Experience Guidelines - Any combination of education and experience that would likely
provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities
would be:

Education/Training:
Equivalent to the completion of the twelfth grade supplemented by college level course work
in water science, environmental science or a related field.
Experience:
Four years of responsible water distribution system operation and customer service
experience including one year of administrative and/or lead supervisory experience.

License or Certificate:
Possession of, and ability to maintain, certification as a Grade D4 Water Distribution Operator.
Possession of, and ability to maintain, certification as a Grade T2 Water Treatment Operator.
Possession of, or ability to obtain, an appropriate, valid driver’s license.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

Environment: Office and field environment; travel from site to site; work with or around equipment.
Physical: Sufficient physical ability to perform moderate to heavy lifting and carrying; walking,
standing and sitting for extended periods of time; repeated bending and operation of motorized
vehicles and equipment.
Vision: See in the normal visual range with or without correction; vision sufficient to read computer
screens and printed documents and to operate equipment.
Hearing: Hear in the normal audio range with or without correction.

Adopted: October 2003

Revised February 2015; September 2015 (removed Class A DL)