KOFORIDUA TECHNICAL UNIVERSITY

FACULTY OF BUSINESS AND MANAGEMENT STUDIES

DEPARTMENT OF PROCUREMENT AND SUPPLY SCIENCE
2017/2018 Academic Year MID SEMESTER EXAMINATION
HND (PURCHASING AND SUPPLY)
PUS 305: ORGANISATIONAL BEHAVIOUR I

1. Organizational behaviour focuses on _____________

a. individual behaviour
b. group behaviour
c. departmental performance
d. a and b

2. The goal of organizational behaviour is to __________ behaviour.

a. explain
b. predict
c. influence
d. all of the above

3. Which of the following are the two major areas on which organizational behaviour
focuses?
a. individual behaviour and group behaviour
b. managerial behaviour and employee behaviour
c. traits and environments
d. macro personality traits and micro personality traits

4. Which of the following is not associated with the study of individuals?

a. attitudes
b. motivation
c. roles
d. perception

5. Which of the following is associated with the study of individuals?

a. norms
b. roles
c. team building
d. perception

6. The four common behaviours typically studied in organizational behaviour are employee
productivity, absenteeism, turnover, and the attitude of _____________.
a. job satisfaction
b. pay satisfaction
c. individualism
d. risk taking

7. The __________ component of attitude is based on emotions.

a. cognitive
b. behavioural
c. affective
d. practice

8. If I choose to act in a certain way, I am demonstrating the _________ component of my

attitude.
a. cognitive
b. behavioural
c. affective
d. practices
9. In the big five model of personality, ____________ refers to the degree to which someone
is good-natured, cooperative, and trusting.
a. extraversion
b. agreeableness
c. conscientiousness
d. emotional stability

10. The component of attitude that is made up of beliefs and opinions is ________________.
a. cognitive
b. behavioural
c. affective
d. practices

11. The degree to which an employee identifies with his or her job or actively participates in
it refers to the employee’s ______________.
a. job involvement
b. organizational commitment
c. global commitment
d. job satisfaction

12. An employee’s loyalty to or identification with the organization is the employees’ _____
a. job involvement
b. organizational commitment
c. global commitment
d. organizational citizenship

13. The three components that make up an attitude are ________________.

a. cognitive, affective, and behavioural
b. traits, behavioural, and emotional
c. knowledge, opinion, and individual history
d. intention, opinion, and environment

14. Which of these is a core underlying discipline that informs organizational behaviour?
a) Motivation
b) Sociology
c) Teamwork
d) Leadership

15. What is an academic discipline?

a) A topic that we study
b) The ability to study well
c) A set of questions
d) A field of study

16. Which academic discipline is sometimes described as the 'science of the mind'?
a) Sociology
b) Anthropology
c) Political Science
d) Psychology

17. Which academic discipline is described as 'the study of humanity'?

a) Sociology
b) Anthropology
c) Political Science
d) Psychology

18. The forces within a person that affect their direction, intensity, and persistence of
voluntary behaviour.
a) Ability
b) Personality
c) Motivation
d) Extroversion

19. The natural aptitudes and learned capabilities required to successfully complete a task.
a) Ability
b) Competencies
c) Power distance
d) Motivation
20. The accuracy of how people understand their job duties assigned to them or expected of
them.
a) Aptitudes
b) Motivation
c) Role perceptions
d) Competencies

21. The natural talents that help employees learn specific tasks more quickly and perform
them better.
a) Role perceptions
b) Ability
c) Aptitudes
d) Competencies

22. Time, people, budget, and physical work facilities - conditions beyond the employee's
immediate control that constrain or facilitate behaviour and performance.
a) Neuroticism
b) Role perceptions
c) Situational factors
d) Power distance

23. The relatively enduring pattern of thoughts, emotions, and behaviours that characterize a
person, along with the psychological processes behind these characteristics.
a) Motivation
b) Extroversion
c) Personality
d) Openness to change

24. The abstract dimensions representing most personality traits; conscientiousness,

agreeableness, openness to experience, neuroticism, and extroversion.
a) Power distance
b) Situational factors
c) Five-factor model
d) Nature versus nurture

25. A personality dimension describing people who are careful, dependable, and self-
disciplined.
a) Conscientiousness
b) Extroversion
c) Agreeableness
d) Openness to experience

26. A personality dimension describing people with high levels of anxiety, hostility,
depression, and self-consciousness.
a) Extroversion
b) Conscientiousness
c) Agreeableness
d) Neuroticism
27. The extent to which people are imaginative, creative, curious, and aesthetically sensitive.
a) Openness to experience
b) Conscientiousness
c) Extroversion
d) Agreeableness

28. A personality dimension describing people who are courteous, good-natured, empathic,
and caring.
a) Extroversion
b) Agreeableness
c) Conscientiousness
d) Openness to experience

29. A personality dimension describing people who are outgoing, talkative, sociable, and
assertive.
a) Openness to experience
b) Agreeable
c) Conscientiousness
d) Extroversion

30. A team is different from a group because in teams performance requires ________
contribution(s) to complete a project

a) managerial  
b) individual  
c) individual and collective  
d) managerial and collective  

31. What type of group should you form if your organization is looking to solve the
specific problem of organizing electronic information systems?
 
a) Interest group  
b) Line unit  
c) Command group  
d) Task force  
32. What is the final stage in group development in which members focus on completing
the job and getting group activities in order?
 
a) Storming
b) Norming
c) Adjourning
d) Performing

33. A(n) ________ is a set of expected behaviours attached to a position in an organized

set of social relationships.
 
a) Task
b) Norm
c) Goal
d) Role  

34. In the organization Natalya works for, they dress casual on Mondays, rather than
Fridays. This is just one of the ________ that revolve around issues of informal social
arrangements.
 
a) norms
a) roles
b) tasks
c) goal

35. A(n) ________ is a social entity embedded in a larger community or a specific

organization that performs tasks that affect others, such as customers or co-workers.
 
a) Team
b) entitativity
c) halo effect
d) macrosystem

36. When a group attends meetings that develop each member's collective knowledge to
build a shared mental representation of their work, what are they developing?
a) Entitativity  
b) Virtual team  
c) Team cognition  
d) Self-efficacy  

37. What is a person's judgment of his or her capacity to organize and execute a
designated course of action?

a) Self-efficacy
b) Collective efficacy
 38. Your organization is concerned that teamwork is suffering due to the fierce
competitive culture within the work environment. What is one potential remedy?
a) Reward individuals within the team.
b) Tap extrinsic motivation.
c) Reward the outcome of the team.
d) Enhance task conflict.
 
39. The fact that people tend to focus on things that fit their frame of reference is called 
a) Selective distortion.
b) Selective bias.
c) Selective perception.
d) Stereotyping.

40. Diana gave a subordinate an overly favourable performance appraisal because Do placed

too much weight in her evaluation on one outstanding characteristic of her subordinate.
Which error did Diana commit?
 
a. The halo effect.
b. The diablo effect.
c. Projection.
d. Stereotyping.

41. A common form of perceptual distortion by attributing one's own thoughts, feelings,
attitudes, and traits to others is called   
a) stereotyping.
b) the halo effect.
c) projection.
d) transformation.

42. Ralph has been absent often, and in frustration his boss said, "Nobody else here has this
problem, Ralph!" Ralph's boss is using which attribution theory criterion?   
a) Distinctiveness.
b) Consistency.
c) Consensus.
d) Closure.

43.The acquisition of knowledge or skill through study, practice, or experience is 

a) selective perception.
b) education.
c) learning.
d) training.

44.The lunch bell at school or in a factory follows what learning theory? 

a) Skinner's operant conditioning.
b) Pavlov's classical conditioning.
c) Social learning theory.
d) Cognitive conditioning.
 

45. What is the means through which we transfer learning from one situation to another? 
a) Insight.
b) Discrimination.
c) Generalization.
d) Closure.

46. The sudden discovery of the answer to a problem is called 

a) Insight.
b) Discrimination.
c) Generalization.
d) Closure.

47. It is the capacity to see things objectively, the way there are rather than the way we wish
them to be.
a) Problem-solving
b) Flexibility
c) Reality testing
d) Closure
48. The basic pattern of shared assumptions, values and beliefs considered to be the correct
way of thinking about and acting on problems and opportunities facing the organisation is
termed.
a) Norms
b) Assumptions
c) Values
d) Culture
 49. …………….culture depends on employees who are highly skilled, studious and
welcome further training and advancement.
a) Academy culture
b) Normative culture
c) Pragmatic culture
d) Fortress culture
50. The second socialization stage, in which the newcomer learns the organizational tasks
associated with the job, clarifies roles, and establishes relationships at work, is known as
a) Encounter stage
b) Anticipatory stage
c) Change and acquisition
d) Development stage