Clarifications to SAP tender documents (BSTDB tender 07-071)

Document 2

1. FI – LMS
1.1 Collateral Management

1. What objects are accepted as collateral? Are there any security coverage (asset
coverage) norms?

Collateral can take the form of physical objects, such as real estate, machinery,
equipment, inventory, etc, as well as various financial instruments, such as bank
accounts, cash instruments, guarantees, etc. Basically, there are two broad types
of collateral: tangible and intangible.

2. Are two or more loans (or other facilities) secured by one collateral? Or is there a
one-to-one relationship between loan facilities and collateral?

Currently, every facility has its own collateral. There is a one-to-one relationship

3. Are processes in loans linked to security status /creation (disbursement etc)?

Perfection of security (meaning the legal process linking security to an operation)

needs to be concluded before disbursement. Sometimes, security can also be
released gradually, in a pro rata way, as a loan gets repaid.

1.2 Loans Management

1. The operations is the one of the most vital startup process around which financing
(loans, guarantees) get integrated. Whether BSTDB wants to map the complete
process by using SAP PS supplemented by substantial enhancements. or would it
like to opt for standard SAP features. Further for project tracking would BSTDB
willing to consider the newly introduced cProjcts SAP PLM (Project and portfolio
Mgmt) in conjunction with PS. Again if BSTDB were to opt for PLM would the
scope limited to standard or it would mean full process mapping (which would
entail comprehensive custom developments from project approval to
disbursement integration with CML). Please identify if any part of the cycle needs
to be web based.

The tenderer is invited to propose the implementation methodology that he

considers most suitable based on the Bank’s explanation of its business
requirements in the call for tenders. The Bank is requesting a full process
mapping and has provided an extensive overview of its project cycle in Annex A
to assist the tenderer in determining the amount of work required for a detailed
and diligent mapping in the blueprint phase.

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2. Could a loan be disbursed in one currency and repaid in a different currency?

The possibility of a disbursement in one currency and the repayment done in a

different currency will have to be taken into consideration.

3. For the Technical Fund, Would BSTDB would continue the governance with
making ledger entries or would it want grants/fund management implemented?

BSTDB will continue Technical Fund governance with making ledger entries.

4. What kind of billing will be needed from CML (periodicity) . Any custom
developments for invoicing, reminder letters? Will FX needed to be done
automatically if the incoming payment currency <> billing currency. What kind
of incoming payment distribution would be needed at contract level? Project
level?

Billing periodicity from CML:

o bank statements on a monthly basis
o notifications for the disbursement at the moment when the disbursements
are fully processed (the SWFIT message is released)
o re-pricing of the loan: periodically at the time when the repricing is taking
place
o reminders: three weeks before the repayment date.
The FX might have to take into consideration specific exchange rates, which are
different from the one existing in the system (in case of participations to
syndicated loans). Probably the automatic option will not satisfy this
requirement.
The incoming payment distribution will be needed at the contract level in
accordance with the stipulations of the loan agreement.

5. How will the disbursements be done through CML. Swift messaging or Accounts
Payable?

The issue of the disbursements to be done through CML will have to be discussed
at the implementation phase. Both options should be considered but in the end the
most cost efficient solution will be chosen. Currently, there is no link between
SAP and SWIFT. The loans disbursements are recorded in the Treasury module
as treasury contracts which are posted into G/L. The actual transfers of funds are
performed outside SAP by using the SWIFT system.

6. Will commitment accounting be needed on loan approvals etc.

Commitment accounting will be needed for the fully signed loans. The
commitments will be reduced whenever a disbursement is taking place. In case of
revolving facilities, the repayments of principal should reinstate the ceiling of the
facility.

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 7. Any need to reduce guarantee contracts in line with repayments of loan.

The need to reduce guarantee contracts in line with repayments of loans has to be
taken into consideration as an option.

1.3 Existing CFM

1. Our understanding is all treasury operations are handled in SAP-CFM. In case

there are other treasury systems being used, please clarify the nature of interface /
data transfer with SAP.

All the treasury operations are handled in SAP CFM. Interface for importing the
exchange rates (see A301).

2. CFM modules - MM, Securities, Forex : Our understanding is only open

transactions to be migrated. Please confirm

Transfer from CFM modules – MM, Securities, Forex – only active transactions
for loans will be migrated to the loans management module.

1.4 Other questions

1. For document link from R3 to web would it be adequate if a business object

driven link is provided where the user enters the livelink url manually against a
business object (project, FI document) to establish the link or a complete utility
needs to be built to store the document at the livelink IXOS server by a user
action from R3. If a utility is needed are the requisite API's to livelink available or
would they need to be developed?

It is adequate to do so by a manual URL entry.

2. To the extent co-financing is not mapped by standard SAP solutions, will BSTDB
prefer a custom development?

Yes, though the tenderer should strive to utilize standard SAP solutions to the
extent possible.

3. The interface between SWIFT and SAP is needed for anything else in addition to
the update for available amounts of the Nostro Accounts?

See answer to Q302 of the previous questionnaire

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2. Basis
1. Does BSTDB have OSS connectivity? Is sap router has been installed?

BSTDB has OSS connectivity and a sap router has been installed.

2. The details of roles and profile (Module wise)

Cannot be disclosed at this stage, for confidentiality reasons. Information will

only be provided to the selected contractor.

3. The details of external systems that needs to integrate with SAP.

There are no such external systems currently in use.

4. Version of BI & Version of Solution Manager, and Database, OS for both

The Bank has not installed these modules. It is the responsibility of vendor to do
so as it has been described in the tender documents. The Bank’s standards are:
Intel base servers, Microsoft Enterprise 2003 Server OS, and Microsoft MS-SQL
2000 database.

3. Balance Score Card

1. Balanced score card is positioned here at BSTDB as management frame work and
performance monitoring tool. Was the concept published in the right forums and
buy in achieved at desired levels??

BSTDB has not yet implemented its balance score card (BSC). It is being
developed and is expected to be implemented by mid 2008. So far, a basic
training on BSC took place, covering top management and all staff.

2. Is it business driven or IT driven.

BSC will be business driven. The IT system should however facilitate the
timely generation and dissemination of relevant reports, as well as data entries
into relevant templates.

3. Do you have strategy managers on board? Do we have a dedicated SME for this
project?

There is a dedicated working group, in charge of BSC development/

implementation. However, the final decisions on this matter will be taken be the
Bank's management committee.

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4. Is your strategy map defined??

A 3-year strategy map and business plan were defined recently. The map is being
be further elaborated into a BSC format (to be finalized by the end of 2007).

5. Is the vision statement converted into strategies and further score card objects?
Do you have a scorecard on paper?

Not yet. Those are being developed and are expected to be finalized in early 2008.

6. Do you have a measure framework already defined?? Measures are suggested by

considering various parameters and generally is a mix of Lag, lead indicators, Out
come, Qualitative, Quantitative measures. Would you be interested in having one
suggested for you?

Not yet. Those are being developed and are expected to be finalized in early 2008.
Suggestions will be appreciated.

7. Are the KPIs that you are tracking now are relevant to your current, future
strategy? Are they adequate?? Would you be interested in presenting Non critical
indicators in a separate dashboard say Cockpit??

Not yet. Those are being developed and are expected to be finalized in early 2008.
Suggestions will be appreciated.

8. As you are interested in cascading the scorecard at different levels, please give an
estimated no of users at each level i.e. 1. Senior Management level 2. Middle
Management Level 3. Department Level 4. Employee level

Yes. Estimated number of users: (a) Senior Management level: 5; (b) Middle
Management Level: 12; (c) Department Level: 25; (d) Employee level: 100.

9. Integrating business planning with budgeting - It involves considerable amount of

BPS/IP work if you are not using any other planning tool already. Can we say
BPS/IP is part of the scope in its own right??

Yes.

10. Is budgeting and tracking of initiatives in support of strategic objectives is part of

the scope?

Yes.

11. Is compensation and benefits linked to scorecard? What is the purpose of personal
scorecards??

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 It will be linked in 2008. Currently, personal scorecards/assessment are vaguely
linked to pay (annual step increases). The BSC-related staff appraisal must result
in transparent and comprehensive staff appraisal system, to replace the current
one.

12. Is Strategies and objectives alignment frame work (relevance to vision statement)
defined?? How many Objectives and goals you have??

Alignment framework - not yet. A dozen of objectives and goals.

13. As you need planning templates for capturing KPIs, what front end you would
like?? For Eg. WEB, SAP GUI, Excel etc

WEB.

14. Does strategic learning process involves benchmarking data??

Not yet, but possible. Suggestions welcome.

4. BW
1. How many reports are likely to be created?

For a representative but not exhaustive sample of the reports to be created, please
see Annex B1, B2, and B3

2. Does BSTDB want the contractor to take care of the End User Training on
Reports?

Yes

3. Is BSTDB looking at creation of only the Bex Reports?

Fully functional reports for the end user are required. The methodology and tools
of production of the reports are to be proposed by the vendor and discussed at the
blueprint stage.

4. Will BSTDB be interested in Web Reports?

Yes

5. Will SAP BI be the only tool used for the Reporting needs of BSTDB?

To be determined at the blueprint stage with the contractor.

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 6. Will SAP R/3 be used for any of the Reporting needs?

To be determined at the blueprint stage with the contractor.

7. Is BSTDB looking at any other Reporting Tool other that SAP BI?

To be determined at the blueprint stage with the contractor.

8. How many Users would be using the BI System

About 10-15 professionals.

9. How many would be the Power, Middle Level and General Users?

To be determined at the blueprint stage.

10. What would be the number of Parallel Users at a given point of time?

Not available at this time. To be determined at the blueprint stage with the
contractor.

11. Will the contractor be involved in the Production Support for Basis Activities?

Yes

12. Will the contractor be involved in the Data Base Administration Activities?

Yes

13. Are there any systems other than SAP, that would be supplying data to BI?

No

14. Will there be any Third Pary ETL tools used in addition to SAP BI?

No

5. AMS
1. We assume that the geographic scope for support is only Greece. Please validate.

Support only in Greece

2. Is Helpdesk (Level 1) support in scope? If not, who will handle Helpdesk

support?

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 No. Level I help desk support will be provided by BSTDB IT staff.

3. Does BSTDB require multi-lingual support, or is it support in just English?

Support in English only

4. Please specify the support coverage requirements:

a. Local (Greece) time coverage
b. 24 X 7 ‘Staffed’ coverage or single shift coverage with ‘On Call’ Support
for severities 1 and 2 incidents/ problems

Please see “Invitation for Tenders No: 07-071” document, “Part B-Technical
Requirements, Section VIII., Maintenance and Support”. ITIL standards are to be
followed for Maintenance and Support issues.

5. Please provide details on the current support (Level 2 & Level 3):
a. Support process (Incident/ Problem Management, Change Management,
etc)
b. Service provider (whether internal or a third party service provider)
c. Support team size
d. Support team location – onsite/ offshore

a. Currently, Incident and Problem management support is being used.

b. Third party service provider
c. Determined by the contractor
d. Mostly offsite-onsite on occasions needed

6. How the incidents / problems are currently classified – Severities/ Criticalities?

Please define the different severities/ criticalities.

IT incidents/problems in BSTDb are classified as follows:

Priority Conditions

P1 Multiple-user, no workaround

Single-user, no workaround; Multiple-user,

P2 workaround available; VIP users (President, Vice
Presidents, Secretary General, BoD staff)

P3 Single-user, workaround available

P4 Scheduled task

7. Please provide details on the current SLAs in place at BSTDB.

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 As requested in the tender documents, each tenderer has to propose an appropriate
SLA

8. How are incidents/ problems tracked to resolution? Does BSTDB use an incident/
problem management tool (Peregrine, Remedy, etc.)? If not, does BSTDB require
the new service provider to recommend and install the same?

BSTDB is using the Adventnet’s, ServicePlus Help Desk software for incidents
and problems management.

9. How does BSTDB differentiate between ‘Minor’ & ‘Major’ enhancements? For
example, any enhancements which involves less than 40 hours of development
efforts is typically classified as a Minor Enhancement, and is supported by the
baseline support team. Any enhancement which involves more than 40 hours of
development efforts is a Major Enhancement and will trigger the Change Request
process.

Correct. From 0-40 hrs we consider to be Minor and above 40 hrs we consider to
be Major.

10. In Part B Technical Requirements, under the Maintenance & Support section
(Page 44 of 52, point 39) of the Tender Document, it is mentioned that the
maintenance, support and SAP availability agreement will be drafted for a target
of 30 man-days per year, for a period of two years. Given this requirement, will
BSTDB be open to the idea of a Shared Services model, wherein the consultants
working for this engagement will be shared across a specified number of
engagements with other customers of Satyam?

Maintenance and support should be available at BSTDB’s request on 24 X 7

basis, as stated. It is up to the contractor to determine how his resources will be
allocated to this end.