Chapter 1 Managing and the Manager s Job

TRUEFALSE

1. Efficient managers make the right decisions and successfully implement them.

(A) True

(B) False

Answer : (B)

2. A cross country running team is an example of an organization.

(A) True

(B) False

Answer : (A)

3. An example of a physical resource is the drilling platform used by an oil company.

(A) True

(B) False

Answer : (A)

4. Jeanne's department has the lowest production cost because her people keep the scrap rate and
direct labor costs low. From this information, we know her department is an efficient operation.

(A) True

(B) False

Answer : (A)

5. Leading means setting an organization's goals and deciding how best to achieve them.

(A) True

(B) False

Answer : (B)

6. Managers who select a course of action from a set of rational alternatives are involved in decision
making.
(A) True

(B) False

Answer : (A)

7. To be an effective manager, you must first do your planning, then your organizing, then your
leading, and finally your controlling.

(A) True

(B) False

Answer : (B)

8. If American Airlines was to eliminate drink service on its flights, outlining and following such a
strategy would be the responsibility of the organizing function of management.

(A) True

(B) False

Answer : (B)

9. At John Deere & Company, Tim starts lawnmowers to see that they meet John Deere's standards.
Tim's job in the factory involves the controlling function.

(A) True

(B) False

Answer : (A)

10. Managers can be classified according to their level in the organization and the area in which
they specialize.

(A) True

(B) False

Answer : (A)

11. Bonnie Babson holds the title of plant manager of the Green Tree Manufacturing Company. She
is likely a first-line manager.

(A) True

(B) False
Answer : (B)

12. Operations managers are concerned with creating and managing the systems that create an
organization's products and services.

(A) True

(B) False

Answer : (A)

13. Overseeing timely delivery of your daily newspaper would be the responsibility of managers in
the newspaper's operations function.

(A) True

(B) False

Answer : (B)

14. Ann Honeycutt has specialized training for coordinating the various recreational activities at a
retirement village and nursing home. Because she is involved with all such activities, she likely is an
administrative manager.

(A) True

(B) False

Answer : (B)

15. The concept of a management role is similar to the role an actor plays in a theatrical production.

(A) True

(B) False

Answer : (A)

16. When your boss goes to the company president's home for a Christmas party, your boss is
engaged in the political role as defined by Mintzberg.

(A) True

(B) False

Answer : (B)

17. Pragna is in charge of a call center. She is always at her desk and ready to start work at 8:00
a.m., and she never leaves before 5:00 p.m. The people who work for her have noticed this pattern,
and they model their attendance behavior after her. Pragna's actions are part of the monitor role as
defined by Mintzberg.

(A) True

(B) False

Answer : (B)

18. When Tom testifies before Congress about his company's philanthropic support for math and
science education, he is fulfilling the disseminator role.

(A) True

(B) False

Answer : (B)

19. Chris Cadott sees an opportunity to increase sales of his company's new machinery by sending a
salesperson to talk to a representative of the Iowa Agricultural Department. In this case Chris is
engaging in the role of an entrepreneur.

(A) True

(B) False

Answer : (A)

20. When a manager reaches agreement with a union on the terms for a new labor contract, the
manager has been serving primarily in the negotiator role.

(A) True

(B) False

Answer : (A)

21. William Wilson is in an apprenticeship program to learn the skills required to be an electrician.
He will be learning technical skills.

(A) True

(B) False

Answer : (A)

22. Technical skills are more important at the level of the middle manager than at other
management levels.
(A) True

(B) False

Answer : (B)

23. To be a successful manager, good interpersonal skills are essential.

(A) True

(B) False

Answer : (A)

24. Conceptual skills are more important to first-line managers than to managers at other levels of
the organization.

(A) True

(B) False

Answer : (B)

25. Managers who are able to see the overall relationships among their organization, its
competitors, its suppliers, and the economy are said to have good diagnostic skills.

(A) True

(B) False

Answer : (B)

26. Juan has strong diagnostic skills. He is good at developing a big picture perspective.

(A) True

(B) False

Answer : (B)

27. Communication skills help the manager listen to what others say and to understand the real
meaning behind e-mails, letters, reports, and other written communication.

(A) True

(B) False

Answer : (A)
28. Managerial work follows an orderly, systematic progression through the workweek.

(A) True

(B) False

Answer : (B)

29. If you were to study every management book, you could then step into a top management
position and immediately be effective. ​

(A) True

(B) False

Answer : (B)

30. Diversity may be reflected along numerous dimensions, but most managers tend to focus on age,
gender, and ethnicity, but not physical abilities and disabilities.

(A) True

(B) False

Answer : (B)

31. The management skills required for success in the not-for-profit sector are essentially the same
as the for-profit sector.

(A) True

(B) False

Answer : (A)

MULTICHOICE

32. The News Corporation, Smile Train, Delta Airlines and Gucci are all examples of

(A) bureaucracies.

(B) not-for-profit corporations.

(C) organizations.

(D) managerial diversity.

(E) centralized units of operation.

Answer : (C)

33. Which of the following is an example of an organization?

(A) The Department of Education

(B) Princeton University track team

(C) Starbucks

(D) Swoopo, online auction site

(E) All of these choices

Answer : (E)

34. Amy, Frank, Puz, and Tiaro started a Bible study group. They are engaged in

(A) starting a corporation.

(B) starting an organization.

(C) creating a managerial hierarchy.

(D) creating a bureaucracy.

(E) creating an organizational matrix.

Answer : (B)

35. Ken and Jan Robelot have started an organization to sell Kenny's Cajun Popcorn, a peppery-
flavored popcorn. The startup process for this organization included

(A) deciding on a product to make.

(B) identifying potential competitors for the flavored popcorn.

(C) finding an initial location in which to house the organization.

(D) making financial arrangements to order supplies.

(E) All of these choices

Answer : (E)

36. Which of the following is NOT an example of a physical resource needed to operate the company
that produces Kenny's Cajun Popcorn, a "low-calorie snack with a high-voltage flavor"?

(A) An industrial-size popcorn popper

(B) Cajun spices needed for flavoring popcorn

(C) The help of family members who serve as taste-testers

(D) Popcorn

(E) An inventory of cans of market-ready Kenny's Cajun Popcorn

Answer : (C)

37. All of the following are physical resources EXCEPT

(A) raw materials.

(B) a robotic welder.

(C) labor used in production.

(D) an inventory of finished goods.

(E) an office building.

Answer : (C)

38. In the Women's National Basketball Association, the coaches, managers, and players are ____
resources.

(A) physical

(B) financial

(C) human

(D) information

(E) intellectual

Answer : (C)

39. Managers use all of the following types of resources to achieve organizational goals EXCEPT

(A) competitive.

(B) physical.

(C) human.

(D) financial.

(E) information.

Answer : (A)
40. In the National Football League, the stadiums are ____ resources.

(A) competitive

(B) physical

(C) human

(D) financial

(E) information

Answer : (B)

41. In the National Football League, the ticket revenues are ____ resources.

(A) competitive

(B) physical

(C) human

(D) financial

(E) informational

Answer : (D)

42. In the National Football League, the promotional ads are ____ resources.

(A) competitive

(B) physical

(C) human

(D) financial

(E) informational

Answer : (E)

43. The fact that managers use four classes of inputs to perform organizational processes suggests
that management is

(A) resource-based.

(B) an ineffective process.

(C) an inefficient process.

(D) a conversion process.

(E) not using its environment wisely.

Answer : (A)

44. The primary purpose of the management process is to

(A) develop organizational goals and make logical decisions.

(B) achieve organizational goals efficiently and effectively.

(C) ensure that all employees are working together effectively.

(D) organize the various functions in a logical manner.

(E) make sure things go as planned.

Answer : (B)

45. The definition of management considers

(A) goals.

(B) effectiveness.

(C) resources.

(D) efficiency.

(E) All of these choices

Answer : (E)

46. Achieving organizational goals efficiently and effectively

(A) is necessary to make logical decisions.

(B) is not necessary for successful management but is desirable.

(C) ensures that all employees will work cohesively.

(D) rarely occurs in private sector organizations.

(E) is the primary purpose of the management process.

Answer : (E)

47. Maine Cookies is a small company that bakes and ships gifts of cookies from parents to their
children who are college students. The company produces high-quality products made with the best
ingredients. As little as possible is wasted, and it uses little overtime because it operates

(A) effectively.
(B) with reliability.

(C) with flexibility.

(D) efficiently.

(E) bureaucratically.

Answer : (D)

48. ____ refers to doing a job without wasting resources.

(A) Complexity

(B) Effectiveness

(C) Pervasiveness

(D) Efficiency

(E) Reliability

Answer : (D)

49. Rajiv just completed a project in which he restructured sales territories, met with sales
representatives to help them set goals, scheduled motivational meetings, and started a program of
quarterly performance review for the sales force. His goals are to reduce waste and provide
improved customer service. Rajiv is engaged in

(A) planning.

(B) organizing.

(C) managing.

(D) controlling.

(E) leading.

Answer : (A)

50. Rebecca worked 20 hours and produced 50 units of a product. Randy worked 15 hours and
produced 50 units of the same product. Compared to Randy, Rebecca was

(A) equally efficient but not as effective.

(B) equally effective and efficient.

(C) of unknown effectiveness but not as efficient.

(D) neither effective nor efficient.

(E) busy managing other workers.

Answer : (C)

51. ____ means making the right decisions and then successfully implementing them.

(A) Efficiency

(B) Effectiveness

(C) Pervasiveness

(D) Controlling

(E) Leading

Answer : (B)

52. Which of the following statements describes individuals engaged in management?

(A) The worker welds parts together.

(B) The quality control employee inspects boxes of cake mix as they come off the line.

(C) The auto repair worker changes the oil in a customer's car.

(D) The plant manager has set an organizational goal of reducing plant waste by 5 percent during
the next fiscal year.

(E) All of these choices

Answer : (D)

53. Which of the following correctly lists all of the basic management functions?

(A) Decision making, controlling, leading, and coordinating

(B) Planning, decision making, organizing, and controlling

(C) Planning and decision making, leading, and organizing

(D) Planning and decision making, organizing, leading, and controlling

(E) Managing, leading, directing, staffing, and evaluating

Answer : (D)

54. ____ is one of the four basic management functions.

(A) Organizing
(B) Disciplining

(C) Improvising

(D) Correcting

(E) Motivating

Answer : (A)

55. Advertising and subscription revenues at U.S. newspapers have been decreasing. A CEO sets a
goal of stopping the decline. The CEO is engaged in

(A) organizing.

(B) planning.

(C) controlling.

(D) leading.

(E) communicating.

Answer : (B)

56. ____ involves determining an organization's goals and deciding how best to achieve them.

(A) Coordinating

(B) Controlling

(C) Organizing

(D) Leading

(E) None of these choices

Answer : (E)

57. The correct sequence in which a manager should accomplish the four basic management
functions

(A) is planning−organizing−leading−controlling.

(B) is organizing−planning−leading−controlling.

(C) is organizing−leading−planning−controlling.

(D) is leading−controlling−organizing−planning.

(E) depends on the prevailing circumstances.

Answer : (E)

58. The purpose of planning and decision making is to

(A) enhance the company's image.

(B) monitor organizational progress.

(C) structure the organization for effective goal attainment.

(D) get the members of the organization to work together.

(E) serve as a guide for future activities.

Answer : (E)

59. Google CEO, Larry Page, created a work culture that seeks employee input and provides
plentiful perks, transparency, and flexibility. This is most representative of which management
function?

(A) Controlling

(B) Organizing

(C) Leading

(D) Planning

(E) Motivating

Answer : (C)

60. Advertising and subscription revenue at U.S. newspapers have been decreasing. A CEO chooses
to charge readers for online content. The CEO is engaged in

(A) planning.

(B) organizing.

(C) leading.

(D) controlling.

(E) decision making.

Answer : (E)

61. Google CEO, Larry Page, launched Google+, which lets people group those with whom they
interact into different social circles. Distinguishing Google+ from Facebook was part of the ____
function of management.
(A) organizing

(B) controlling

(C) coordinating

(D) leading

(E) planning and decision making

Answer : (E)

62. Many organizations allow employees to work remotely using technology The organization saves
money on real-estate. This is a(n) ____ function of management.

(A) organizing

(B) controlling

(C) coordinating

(D) leading

(E) planning

Answer : (A)

63. When employees work remotely, conference calls and emails can be used to check on employee
availability and productivity. This is part of the ____ function of management.

(A) organizing

(B) controlling

(C) coordinating

(D) leading

(E) planning

Answer : (B)

64. In the production department at Chelsea Milling Company, a sample of every product is taken at
15-minute intervals to ensure that standards are maintained. This is an example of

(A) planning.

(B) controlling.

(C) leading.

(D) organizing.
(E) discriminating.

Answer : (B)

65. Editors at publishing companies monitor content for quality and accuracy. They are engaged in

(A) planning.

(B) controlling.

(C) leading.

(D) organizing.

(E) discriminating.

Answer : (B)

66. Which of the following statements BEST reflects the relationship between management and
leadership?

(A) Leadership is only one part of management.

(B) Management is only one part of leadership.

(C) Management and leadership are the same thing.

(D) Leadership and management are unrelated concepts.

(E) Both leadership and management are part of controlling.

Answer : (A)

67. Google CEO, Larry Page, announced to the media that Google+, its social networking site,
gained 10 million users its first 2 weeks. Page leveraged the Google name and expertise in search
engines with the new social networking site. Which management function does this represent?

(A) Planning

(B) Controlling

(C) Leading

(D) Organizing

(E) Communicating

Answer : (C)

68. The manager of McCaffrey's grocery store has hired eight teenagers to help during the summer
season. The teens were divided into two groups. One group is cashiers; the second group is stockers.
When the manager meets with stockers to find out why their group is not stocking as quickly as was
expected, she is engaged in which management function?

(A) Planning

(B) Controlling

(C) Leading

(D) Organizing

(E) Coordinating

Answer : (C)

69. Which of the following is NOT an activity associated with the management function of leading?

(A) Trying to get employees to produce at high levels

(B) Settling a dispute between two shifts of workers

(C) Praising workers who show improved performance

(D) Informing employees of corporate goals for next year

(E) Checking on the quality of finished products

Answer : (E)

70. Which of the following is an activity associated with the management function of controlling?

(A) Setting a goal to increase sales 25 percent next quarter

(B) Arranging units in an organization according to function

(C) Reviewing yesterday's production reports

(D) Choosing between two alternative communication systems

(E) Deciding to buy ten new robots to weld auto bodies

Answer : (C)

71. The decision by GE to do business, through subsidiaries, with Iran would have been made at
what organizational level?

(A) First-line management

(B) Administrative management

(C) Middle-level marketing management

(D) Top management

(E) Front-line supervisor

Answer : (D)

72. An officer with the rank of General in the Marine Corps is a(n)

(A) supervisor.

(B) first-line supervisor.

(C) top manager.

(D) middle manager.

(E) intermediate manager.

Answer : (C)

73. A ____ is an example of a first-line manager.

(A) chief executive officer

(B) president

(C) supervisor

(D) chairman of the board

(E) division head

Answer : (C)

74. In most organizations, the ____ level of management contains the largest number of managers.

(A) first-line supervision

(B) administrative management

(C) top management

(D) middle management

(E) production management

Answer : (D)

75. Which of the following statements about middle managers is FALSE?

(A) Middle managers coordinate supervisors' work.

(B) Middle managers implement top management's policies.

(C) Middle managers serve as a bridge between upper and lower levels of the organization.

(D) The number of middle managers is increasing in most organizations.

(E) Middle managers can also be classified according to functional area.

Answer : (D)

76. Middle managers spend most of their time

(A) on the telephone.

(B) in meetings.

(C) implementing plans of top managers.

(D) managing inventory.

(E) supervising production employees.

Answer : (C)

77. Corporate attorneys are part of the corporate headquarters. Their area of management is part of

(A) marketing.

(B) finance.

(C) operations.

(D) human resources.

(E) other kinds of management.

Answer : (E)

78. When editors ensure authors meet a deadline, the editors are working in which functional area?

(A) Marketing

(B) Finance

(C) Operations

(D) Human resources

(E) Administration

Answer : (C)
79. Eric is an executive coach. He helps executives see their strengths and weaknesses, and improve
their performance. Eric is a(n) ____ manager.

(A) operations

(B) administration

(C) marketing

(D) finance

(E) human resources

Answer : (E)

80. ____ managers tend to be generalists and not associated with any particular functional area.

(A) Administrative

(B) Operations

(C) Production

(D) Marketing

(E) Human resources

Answer : (A)

81. Which of the following is a category of managerial role defined by Henry Mintzberg?

(A) Interpersonal

(B) Functional

(C) Leadership

(D) Managerial

(E) Communications

Answer : (A)

82. Which of the following roles is categorized as interpersonal?

(A) Entrepreneur

(B) Figurehead

(C) Monitor

(D) Disseminator
(E) All of these choices

Answer : (B)

83. Which interpersonal role involves serving as a link among people?

(A) Leader

(B) Figurehead

(C) Liaison

(D) Negotiator

(E) Spokesperson

Answer : (C)

84. Sealed Air packages food. Donna is the executive responsible for maintaining good relations with
environmental groups. She works with them to promote recycling of food packaging. She is filling
the ____ role.

(A) figurehead

(B) leader

(C) liaison

(D) negotiator

(E) entrepreneur

Answer : (C)

85. The head of HR meets with a candidate to offer a position and finalize salary details. What
managerial role was she fulfilling?

(A) Negotiator

(B) Figurehead

(C) Leader

(D) Entrepreneur

(E) Spokesperson

Answer : (A)

86. Which of the following roles is categorized as informational?

(A) Entrepreneur

(B) Liaison

(C) Leader

(D) Spokesperson

(E) Negotiator

Answer : (D)

87. Which of the following roles is categorized as decisional?

(A) Leader

(B) Monitor

(C) Disseminator

(D) Entrepreneur

(E) Spokesperson

Answer : (D)

88. Raj is a plant manager for Bell Electronics. This morning he presented two retiring employees
with certificates of appreciation and gold watches. What managerial role was Raj fulfilling?

(A) Leader

(B) Disseminator

(C) Figurehead

(D) Resource allocator

(E) Spokesperson

Answer : (C)

89. Roberta has just hired two new employees to work in the quality control lab. She is now training
them for their jobs. What managerial role is she playing here?

(A) Developer

(B) Entrepreneur

(C) Planner

(D) Leader
(E) Monitor

Answer : (D)

90. The owner of RBJ, a small family-owned business that manufactures and markets fruit spreads,
has hired a new worker to cook the fruit used to make the spreads. The cooking process requires a
large pressure cooker, which must be closely monitored while in operation. As the owner trains the
new employee in how to operate the pressure cooker, she is engaged in which managerial role?

(A) Developer

(B) Entrepreneur

(C) Planner

(D) Leader

(E) Monitor

Answer : (D)

91. The ____ role is being fulfilled when the CEO reads The Wall Street Journal.

(A) liaison

(B) spokesperson

(C) leader

(D) disseminator

(E) monitor

Answer : (E)

92. Jerome Peribere, CEO of Sealed Air, announced that the company was moving to Charlotte, NC.
He was performing the managerial role of

(A) liaison.

(B) spokesperson.

(C) leader.

(D) disseminator.

(E) monitor.

Answer : (B)
93. When the monitor role is combined with the ____ role, the manager emerges as a vital link in the
organizational chain of communication.

(A) disseminator

(B) entrepreneur

(C) liaison

(D) figurehead

(E) leader

Answer : (A)

94. The gecko in the Geico commercials is playing the ____ role.

(A) disseminator

(B) entrepreneur

(C) liaison

(D) spokesperson

(E) figurehead

Answer : (D)

95. When Sara Blakely started Spanx from scratch in her one bedroom apartment, she was
performing the ____ role.

(A) entrepreneur

(B) leader

(C) resource allocator

(D) negotiator

(E) monitor

Answer : (A)

96. A research and development company has been asked to see if a rare flower found only in the
Amazon River Valley has the potential to shrink certain types of brain tumors. Since there is only a
limited supply of the flower, the lab supervisor has to take on the decisional role of ____ to make sure
that each scientist gets an equitable amount.

(A) negotiator
(B) disseminator

(C) monitor

(D) liaison

(E) resource allocator

Answer : (E)

97. Which decisional role involves the manager in resolving conflicts?

(A) Negotiator

(B) Disturbance handler

(C) Liaison

(D) Leader

(E) Resource allocator

Answer : (B)

98. Chrysler Group, operated by Fiat, repaid $551 million in one quarter to the U.S. government for
a loan provided during bankruptcy reorganization. Fiat's CEO was a(n)

(A) disturbance handler.

(B) liaison.

(C) leader.

(D) resource allocator.

(E) entrepreneur.

Answer : (D)

99. Bob Lisbonne developed and launched Pixazza, a platform to link web pictures with where to
buy the items the person was wearing in the photo. What role was he fulfilling?

(A) Leader

(B) Entrepreneur

(C) Liaison

(D) Resource allocator

(E) Figurehead
Answer : (B)

100. Which two roles, when combined, make the manager a vital link in the organization's
communication system?

(A) Spokesperson and figurehead

(B) Disseminator and liaison

(C) Monitor and disseminator

(D) Figurehead and disseminator

(E) Spokesperson and monitor

Answer : (C)

101. Bill Bowman works in the labor relations department. One of his primary functions is to reach
agreement with the labor union regarding the new labor contract. Mintzberg would put this activity
in which role category?

(A) Decisional

(B) Operations

(C) Interpersonal

(D) Communications

(E) Informational

Answer : (A)

102. Peggy Patterson works in the accounting department. One of her main functions is to
determine the costs associated with each component of new sales contracts. How would Mintzberg
classify the role Patterson is fulfilling?

(A) Interpersonal

(B) Figurehead

(C) Decisional

(D) Leader

(E) Informational

Answer : (C)

103. When Boeing CEO Dennis Mullenburg, answered questions from reporters, he was in the role
of ____.

(A) disturbance handler

(B) figurehead

(C) spokesperson

(D) negotiator

(E) monitor

Answer : (C)

104. ____ skills, such as carrying plates of food, typing, or operating a computer-assisted design
program, are needed to perform specialized tasks within an organization.

(A) Human

(B) Organizational

(C) Conceptual

(D) Technical

(E) Strategic

Answer : (D)

105. The managerial skills least important to a top manager are ____ skills.

(A) organizational

(B) human

(C) conceptual

(D) technical

(E) strategic

Answer : (D)

106. Nicole is learning to fly an Army helicopter. She is drawing mainly on her ____ skills.

(A) technical

(B) conceptual

(C) human

(D) organizational
(E) operational

Answer : (A)

107. ____ skills enable a manager to visualize the most appropriate response to a situation.

(A) operational

(B) knowledge

(C) conceptual

(D) technical

(E) diagnostic

Answer : (E)

108. At the ____ managerial level, technical skills are particularly important.

(A) top management

(B) operational employee

(C) middle management

(D) first-line supervisor

(E) board of directors

Answer : (D)

109. Sanjay recognizes a need to reorganize his company from geographic regions into customer
focused divisions. What skills is he using?

(A) Technical

(B) Conceptual

(C) Human

(D) Organizational

(E) Operational

Answer : (B)

110. Which managerial skill is likely to be especially important to managers who occupy roles such
as disturbance handler, negotiator, and resource allocator?

(A) Technical
(B) Diagnostic

(C) Conceptual

(D) Interpersonal

(E) Analytic

Answer : (D)

111. Interpersonal skills are likely to be especially important to managers who are most often called
upon to perform the ____ role.

(A) entrepreneur

(B) negotiator

(C) resource allocator

(D) leader

(E) analyst

Answer : (D)

112. The founder of an interior decoration firm has a reputation for being open and trustworthy in
dealing with his employees. They feel free to talk to him about any problems they have. He has
strong ____ skills.

(A) functional

(B) conceptual

(C) technical

(D) interpersonal

(E) diagnostic

Answer : (D)

113. Which of the following statements concerning the relationship between managerial skills and
managers' activities is TRUE?

(A) Conceptual skills are probably most important at the level of the first-line supervisor.

(B) Good interpersonal skills are absolutely essential to a manager's success.

(C) Diagnostic and analytic skills are important in the leader role.

(D) Technical skills are most important to top managers.

(E) The mix of skills required of a manager depends on the level of management at which he or she
works.

Answer : (E)

114. Which statement regarding the relationship between managerial skills and managers' activities
is FALSE?

(A) Technical skills are probably most important at the level of the first-line supervisor.

(B) Conceptual skills are most important to top managers.

(C) Diagnostic and analytic skills are extremely important to the decision-making process.

(D) Good interpersonal skills are essential to a manager's success.

(E) The mix of skills required of a manager depends on the level of management at which he or she
works.

Answer : (D)

115. A manager's ability to think in the abstract is a(n) ____ skill.

(A) technical

(B) human

(C) conceptual

(D) functional

(E) operational

Answer : (C)

116. Which skills are most important for first-line managers?

(A) Human

(B) Conceptual

(C) Technical

(D) Functional

(E) Operational

Answer : (C)

117. At the ____ level of management, conceptual skills are most important.
(A) top management

(B) operational employee

(C) middle management

(D) first-line supervisor

(E) intermediate

Answer : (A)

118. Many business school professors extensively use the case method of teaching in which students
are asked to solve various kinds of business-related problems. Which managerial skills are most
likely to be improved by this teaching method?

(A) Diagnostic and interpersonal

(B) Conceptual and interpersonal

(C) Diagnostic and decision-making

(D) Technical and conceptual

(E) Technical and decision-making

Answer : (C)

119. Which of the following statements about interpersonal skills is TRUE?

(A) Interpersonal skills are most important for top-level managers.

(B) Interpersonal skills are most important for middle-level managers.

(C) Interpersonal skills are most important for first-line managers.

(D) Interpersonal skills are used by technical personnel, not managers.

(E) Interpersonal skills are important at all organizational levels.

Answer : (E)

120. Which kind of skill enables managers to take an overall view of how the parts of the
organization interrelate and to think strategically?

(A) Interpersonal

(B) Technical

(C) Conceptual

(D) Time-management
(E) Diagnostic

Answer : (C)

121. Conceptual skills enable managers to

(A) take an overall view of how the parts of the organization interrelate and to think strategically.

(B) solve detailed problems for their subordinates.

(C) understand, interact with, and communicate effectively with others in the organization.

(D) correctly diagnose organizational problems.

(E) None of these choices

Answer : (A)

122. The ability to both effectively convey ideas and information to others and effectively receive
ideas and information from others is referred to as a(n) ____ skill.

(A) communication

(B) knowledge

(C) conceptual

(D) technical

(E) interpersonal

Answer : (A)

123. Ramon is a public relations manager. He manages the image of the company by responding to
interview requests and promoting the good work the company and employees do. His most
important skills are his ____ skills.

(A) communication

(B) decision-making

(C) conceptual

(D) technical

(E) interpersonal

Answer : (A)

124. The ability to prioritize work, to work efficiently, and to delegate appropriately is a(n) ____ skill.
(A) operational

(B) knowledge

(C) conceptual

(D) technical

(E) time-management

Answer : (E)

125. Jeff works remotely on Fridays. He schedules conference calls on those days because he does
not need to see others at work. He uses ____ skills.

(A) operational

(B) knowledge

(C) conceptual

(D) technical

(E) time-management

Answer : (E)

126. According to the science of management, management tasks should be approached in all of the
following ways EXCEPT

(A) rational.

(B) logical.

(C) objective.

(D) systematic.

(E) intuitive.

Answer : (E)

127. The skills necessary to become a successful manager usually are attained through

(A) education.

(B) experience.

(C) watching films and videos of managers in action.

(D) a combination of education and experience.

(E) computer simulations and video training courses.

Answer : (D)

128. Which of the following statements about the role of education in management is TRUE?

(A) Formal education is the best way to acquire the skills a manager requires.

(B) Managerial skills are best learned through experience, not formal education.

(C) Once a manager has a master's degree, additional formal education is unnecessary.

(D) The primary advantage of a college education to managers is that a person can become familiar
with current research and thinking on management.

(E) College courses are of little value to first-line supervisors.

Answer : (D)

129. Educational, healthcare, and international organizations

(A) are so different from for-profit businesses that they do not need managers.

(B) have little in common with one another.

(C) require the use of management skills occasionally.

(D) are organized so that managers do not have a role.

(E) None of these choices

Answer : (E)

130. Management is practiced in

(A) Indiana Heart Hospital.

(B) the Catholic Church.

(C) the International Olympic Committee.

(D) McDonald's.

(E) All of these choices

Answer : (E)

131. Which of the following statements about management is TRUE?

(A) Management occurs solely among individuals at high levels in organizations.

(B) Management exists only in business firms.

(C) Management is relatively unimportant in not-for-profit organizations.

(D) Management exists in organized crime and street gangs.

(E) None of these choices

Answer : (D)

SHORTANSWER

132. All ____________________, regardless of whether they are large or small, profit-seeking or not-fo-
-profit, domestic or multinational, use some combination of human, financial, physical, and
information resources to achieve their goals.Answer : organizations

133. The purpose of ____________________ is to ensure that an organization's goals are achieved in an
efficient and effective manner.Answer : management

134. When an organization produces its goods or services without unnecessary waste of resources,
we say that it is ____________________.Answer : efficient

135. ____________________ is the management function that serves as a guide to future

activities.Answer : Planning and decision making

136. When a CEO changed the structure of an organization, she was engaging in the
____________________ function of management.Answer : organizing

137. Communication, motivation, and working with groups are all parts of the ____________________
function of management.Answer : leading

138. As the organization moves toward its goals, managers must ____________________ progress to
ensure that it is performing in such a way as to stay on the path to success.Answer : monitor

139. Choosing a course of action from alternatives is ____________________.Answer : decision making

140. Top managers make up the relatively ____________________ group of executives who manage the
overall organization.Answer : small

141. Decisions such as United Technologies Corporation's decision to sell its Sikorsky division would
be made at the ____________________ level of management.Answer : top

142. Jennifer is the head ER nurse at a large hospital. She is a(n) ____________________
manager.Answer : middle

143. ____________________ managers work in areas related to getting consumers and clients to buy
the organization's products or services.Answer : Marketing

144. ____________________ managers deal primarily with activities such as accounting, cash
management, and investments.Answer : Financial

145. The monitor, disseminator, and spokesperson roles make up the group of roles Henry
Mintzberg termed ____________________ roles.Answer : informational

146. When a manager encourages employees to improve productivity, she is engaged in the
____________________ role.Answer : leading

147. The entrepreneur and disturbance handler roles Mintzberg described would be included in the
management category of ____________________.Answer : decisional

148. When someone develops new ideas for innovation they are in the ____________________
role.Answer : entrepreneur

149. Washing dishes, waiting tables, and maintenance are examples of ____________________
skills.Answer : technical

150. ____________________ degrees are common among business executives today. Answer : MBA

151. Most effective managers learn their skills through a combination of education and
____________________.Answer : experience

152. When managers use quantitative models and logic they are practicing the ____________________
of management.Answer : science

153. ____________________ people entering the workforce often seek work in smaller, more
entrepreneurial firms that allow flexibility and individuality.Answer : Younger

154. ____________________ refers to differences among people.Answer : Diversity

ESSAY

155. Describe the four types of organizational resources.

Graders Info :

Answer not provided.

156. Can an organization be effective without being efficient? Can it be efficient without being
effective? Describe an example to support your answers.

Graders Info :

Answer not provided.

157. Use examples to support or refute the following statement, "The manager's job is unpredictable
and fraught with challenges, but it is also filled with opportunities to make a difference."

Graders Info :

Answer not provided.

158. Describe the management process.

Graders Info :

Answer not provided.

159. List and define the four basic management functions.

Graders Info :

Answer not provided.

160. Which of the functions of management is the most important? Support your answer.

Graders Info :

Answer not provided.

161. Managers can be classified according to both the level of the organization at which they work
and their area of expertise. Discuss these two classification schemes and how they are interrelated.

Graders Info :

Students should recognize that the two schemes are complementary and that a manager could be
classified according to both schemes simultaneously. For example, a manager is simultaneously a
middle manager and a marketing manager.

162. Identify and describe the three levels of management.

Graders Info :

Answer not provided.

163. Define the term top manager, and describe what executives do.
Graders Info :

Answer not provided.

164. Describe and illustrate the connection between management roles and management skills.

Graders Info :

Answer not provided.

165. Henry Mintzberg identified three broad categories of roles that managers play. List the three
broad categories, and identify and define one of the roles contained in each category.

Graders Info :

Answer not provided.

166. How are Mintzberg's informational roles related to the monitor role of management?

Graders Info :

Answer not provided.

167. Bob, an executive at Mars candy corporation, wants to increase revenue. He negotiates with
apparel retailers to carry a line of M&M merchandise. Which managerial skills did he use and when
did he use them?

Graders Info :

Answer not provided.

168. Which is more important to successful management: education or experience? Why?

Graders Info :

Answer not provided.

169. Describe the processes by which managers typically attain the necessary management skills.
What are some of the advantages and disadvantages of each process?

Graders Info :
Answer not provided.

170. Is management in a not-for-profit organization different from management in a profit seeking

organization? How?

Graders Info :

Answer not provided.

171. How is technology affecting management today?

Graders Info :

Answer not provided.

172. Describe three characteristics of the new workplace emerging in organizations today.

Graders Info :

Answer not provided.

MATCH

173. Match the following. You may use a response once, more than once, or not at all.

MATCH

174. Match the following. You may use a response once, more than once, or not at all.

MATCH

175. Match the following. You may use a response once, more than once, or not at all.

MATCH

176. Match the following. You may use a response once, more than once, or not at all.

MATCH

177. Special Exercises ​

Most people begin learning management skills while they are children, as members of a family. Pat
and Frank are parents of Louisa and Michael. Match the activity with the role. You may use a
response once, more than once, or not at all.