MailStreet Administration Console Guide
MailStreet Administration
Console Guide
***IMPORTANT***
Your user account must be set up as a “Company Administrator” to
use the Administration Console.
Link to Administration Console:
http://www.mailstreet.com/admin
You may be prompted to install the latest Java runtime. Your browser will tell you if you need to download
this software. If you have trouble after downloading the Java runtime, usually rebooting your PC will fix
any issues and you should be able to login to the Administration console without issue. You will only
need to install the Java runtime once. Otherwise, uninstall all references to Java & visit
www.mailstreet.com/java and install the version available.
MailStreet Support Information
Web http://www.mailstreet.com/support
Email [email protected] (include domain name & email address)
Telephone 866-433-8787 option 2 (U.S. & Canada only)
Revised 2/1/08
© 2003 DevStreet, Inc. – All Rights Reserved Page 1
MailStreet Administration Console Guide
TABLE OF CONTENTS
Definitions Page 3
Creating a new User (Mailbox) Page 4
Deleting a User Page 8
Creating a Group (Distribution List) Page 9
Creating a Company Contact Page 14
Forwarding Email for a User Page 17
Adding an Email Alias to a User Page 20
Changing Mailbox Sizes Page 22
Assigning Mailbox Rights to a User Page 24
Assigning a User Role Page 27
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MailStreet Administration Console Guide
DEFINITIONS
User A User is equivalent to a mailbox and logs into
the MailStreet service with Outlook/Outlook
Web Access, etc. to retrieve their email and
calendars, etc.
Group
A Group contains Users and Contacts that
receive email for the Group. This is equivalent to
an internal distribution list.
Contact A Contact is an entry in the system that points to
an email address outside of the MailStreet
service. You can create Contacts for email
addresses that you want to appear in the
company’s Global Address List (GAL). Contacts
can also be used in forwarding email for users
and also in Groups.
Email Alias
An Alias is an additional email address for a
User. For example [email protected] could
have an alias of [email protected] that would
allow the user to receive emails sent to both
addresses. Note: a User can have only one
default send as/reply as address.
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MailStreet Administration Console Guide
CREATING A NEW USER (MAILBOX)
1. Login to the Administration Console at www.mailstreet.com/admin & right
click on your domain in the left pane & navigate/choose Create New – User.
2. You will see the New User Wizard. Enter the user’s first and last name
along with the Login for the user. NOTE: Not every LOGIN may be
available as the login name must be unique on the ENTIRE forest in which
your account resides. We recommend using the first initial + last name for
creating your login names. Click Next. NOTE: Unfortunately we do have
limits (for storage planning reasons) on number of mailboxes you may be
able to add. If you reach the limit, contact MailStreet support and we will be
happy to increase your quota. This is normally set at +5 mailboxes from
your original order.
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MailStreet Administration Console Guide
3. Enter the password (5 character minimum) & click Next
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MailStreet Administration Console Guide
4. At the confirmation page, click Finish.
5. At the Auto-Subscribe a Package click OK which will start the Package
Subscription Wizard; click Next
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MailStreet Administration Console Guide
6. Enter the primary email address of the user (you can add other
addresses/aliases later – See “Adding an Email Alias to a User” later in this
document). Click Next.
7. Click Finish & the User is created.
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MailStreet Administration Console Guide
DELETING A USER
1. IMPORTANT: You must first CLICK on the desired user/object to
HIGHLIGHT that user. Then right click on the User & choose Delete.
Failure to first highlight the user will result in the user at the top of the
list to be deleted instead.
2. You will see the confirmation prompt. Click Yes to delete the User.
NOTE: We cannot 100% guarantee recovery of deleted objects.
NOTE: Deleting a User does not remove related services for the user such as
BlackBerry, Good Mobile Messaging & ActiveSync. You must email
[email protected] to remove the User from these services.
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MailStreet Administration Console Guide
Creating a Group (Distribution List)
You can create a Group containing Contacts, Users or other Groups which can act
as a distribution list.
1. Login to the Administration Console at www.mailstreet.com/admin & right
click on your domain in the left pane & navigate/select Create New – Group.
You will be at the New Group Wizard.
2. Enter a Display Name for the Group (ex: Sales Group, etc) & click Next
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MailStreet Administration Console Guide
3. Click Finish to complete the first step of the wizard
4. Click “YES” to provision and email enable the new Group
5. Enter the email address of the Group (this is the address that will receive
email for the Group & distribute it to the Members of the Group)
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MailStreet Administration Console Guide
6. Click Finish to complete the creation of the Group
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MailStreet Administration Console Guide
7. Next, you will need to add the appropriate members to the Group. To do
so, right click on the Group in the right Pane & choose Properties
8. Click on the Members tab & then the +Add button
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MailStreet Administration Console Guide
9. Select the desired recipients & click the +Add button (Members can include
Users, Contacts or other Groups) and click OK
10. Click OK to the Group Properties box to complete the task
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MailStreet Administration Console Guide
CREATING A COMPANY CONTACT
A Company Contact is an address book entry that will show up in your Global
Address List. A Contact consists of a Display Name and an external Email
address. Contacts are also used in forwarding email to addresses outside of the
MailStreet system and in distribution groups.
1. Login to the Administration Console at www.mailstreet.com/admin & right
click on your domain & navigate/select Create New – Contact.
2. You will now be at the New Contact Wizard. Enter a Display Name &
click Next.
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MailStreet Administration Console Guide
3. At the next screen, click Finish.
4. IMPORTANT: Click Yes to provision the Contact
5. Enter the external email address of the Contact & a friendly alias name &
click Next
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MailStreet Administration Console Guide
6. At the end of the Wizard, click Finish. The Contact has been successfully
created & provisioned in the system
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MailStreet Administration Console Guide
FORWARDING EMAIL FOR A USER
You can forward email for a mailbox to another MailStreet account or to an
External (Contact) address by setting up an email forward. NOTE: You must first
create a Contact as in the previous instructions to forward to an external address.
1. Login to the Administration Console at www.mailstreet.com/admin & right
click on the User in the right pane & choose Provision
1. Under the Packages tab, highlight Exchange & click Edit
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MailStreet Administration Console Guide
2. On the General tab, select the “Forward To” radio button & click Modify
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MailStreet Administration Console Guide
3. You will be prompted to select a User or Contact to forward the User’s
email to. Select the desired Contact & click OK.
4. If you wish for a copy of the emails to arrive in the User’s MailStreet
mailbox, check “Deliver messages to both forwarding address and mailbox”
and click OK. The forward is set.
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MailStreet Administration Console Guide
ADDING AN EMAIL ALIAS TO A USER
You can create an unlimited number of Aliases (addresses) for a user in the
MailStreet system.
2. Login to the Administration Console at www.mailstreet.com/admin & right
click on the User in the right pane & choose Provision
1. Under the Packages tab, highlight Exchange & click Edit
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MailStreet Administration Console Guide
2. Under the Email Addresses tab click Add. Type in the desired address & if
you have multiple domains provisioned under your account, you can select
the appropriate domain with the pull-down menu. NOTE: You can set any
address as your primary address which will be the default send as/reply as
address. Click OK, OK & OK to the subsequent windows to complete the
wizard.
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MailStreet Administration Console Guide
CHANGING MAILBOX SIZES
3. Login to the Administration Console at www.mailstreet.com/admin & right
click on the User in the right pane & choose Provision
4. Under the Packages tab, highlight Exchange & click Edit
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MailStreet Administration Console Guide
5. Under the Limits tab, increase the storage as desired. NOTE: The top 2
fields (Mailbox Size & Prohibit Send) should be the same. We recommend
that the Warning Size be set to 20mb less. When the mailbox size reaches
the Warning Size limit, a warning email will be sent during nightly batch.
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MailStreet Administration Console Guide
Assigning Mailbox Rights to a User
1. Login to the Administration Console at www.mailstreet.com/admin & right
click on the User in the right pane & choose Provision
2. Under the Packages tab, highlight Exchange & click Edit
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MailStreet Administration Console Guide
3. Under the Mailbox Rights tab click +Add
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MailStreet Administration Console Guide
4. Select the desired User & click the +Add button then click OK, OK & OK
on the subsequent windows to complete the task.
NOTE: By assigning Mailbox Rights to a User allows that user to open the entire
mailbox in their Outlook client.
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MailStreet Administration Console Guide
Assigning a Role to a User
You can assign other Users in your company Admin rights or demote current
Admins to Users. The roles are defined below:
Allowed Actions
Send on Behalf of Anyone
Assign Mailbox Rights
Manage Mailbox Sizes
Change Passwords
Create Contacts
Manage Aliases
Create Groups
Create Users
Full Contol
ROLE
Able to change
Company
Yes Yes Yes Yes Yes Yes Yes Yes everyone's
Administrator
password
ONLY able to
change
passwords for:
Department Users, Group
Administrator
Yes Yes Yes Yes Yes X X X Admins and
other
Department
Admins
Group
Administrator
Yes Yes X X X X X X X
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MailStreet Administration Console Guide
1. Login to the Administration Console www.mailstreet.com/admin & right
click on the desired user in the right pane & choose Assign Role & select the
desired role & click OK to complete the process.
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