Prior Knowledge

1. The sender of a message is officially called:

a. The sender c. The originator

b. The inceptor d. The receiver

2. The message being sent is officially called:

a. The idea c. The message

b. The package d. The sent

3. The receiver of a message is officially called:

a. The terminus c. The receiver

b. The receptionist d. The terminator

4. Which of these is the biggest hurdle to communications that exists before a message is even
sent?

a. Feedback c. sender
b. Interference d. context

5. The person who starts a conversation.

a. Receiver c. Inceptor
b. Messenger d. Sender

6. A response from a receiver

a. Communication c. Medium (channel)

b. Context d. Feedback

7. The location in which communication takes place.

a. Noise Communication c. Feedback

b. Channel d. Context

8. The most common communication stopper

 a. Interference c. Probing
b. Dominating d. Name-calling

9. Communication between 2 people

a. Interreference c. Interpersonal
b. Intrapersonal d. Context

10. When a receiver gives verbal or nonverbal message.

a. Response c. None
b. Answer d. Feedback

11. Noise barrier/Interference

a. Blockage of communication
b. A conflict with another person
c. The way a message is transmitted
d. Sending messages with words

12. Communication within oneself.

a. Group c. Interpersonal
b. Intrapersonal d. None of the above

13. Communication with more than 2 people (3 or more).

a. Interpersonal c. Intrapersonal
b. Group d. None

14. The medium (channel) in the communication process is _________.

a. A person who responds to the communication

b. The location communication takes place
c. Person who started the communication
d. The tool being used to communicate

15. The context in the communication process is ________.

a. The location communication takes place

b. the person sending the message
c. The tool used to communicate
d. the person receiving the message
 What I Need to Know

Hello there!
Did you that communication can occur without words. Our four senses, audio, visual, touch and
smell, communicate. The ring of the alarm tells us it’s time to wake up, the eyes gaze at the
window and check for the time of day or weather, the touch of the wind on our skin tells us if it
is hot or cold and the smell from the kitchen tells us what is cooking. When a message is sent
from a source to a receiver, a specific mental or physical response (communication) occurs.
Communication is a two-way process. It has a transmitter and a receiver.

This module was designed and written with you in mind. It is here to help you understand the
process of communication and many different types and methods of communication.

By the end of the lesson, you will have been able to:

 Identify contexts, situations and barriers that impede communication delf-efficacy.

 Evaluate personal communication strengths and weaknesses.
 Demonstrate improved interpersonal skills by identifying and developing a repertoire of
strategies for improved communication.
What I know

Before we begin with our lesson, allow us to initial check your knowledge regarding the process
of communication skills by answering the subsequent questions. Write the letter of your selection
on the space provided before every number.

1. Which of the following is true about communication?

a. It is a process.
b. It is discreet.
c. It can be verbal or nonverbal.
d. Both a and b.

2. Which term refers to those who listen to a speaker?

a. Audience
b. Listeners
c. Addressees
d. All of them

3. Which is not a form or oral communication?

a. Debates
b. E-mails
c. Speech
d. Class recitation

4. Which of the following elements of communication is not present in all communication

activities?

a. Speaker
b. Receiver
c. Barrier
d. Message

5. Which of the following refers to the process of converting the message into words, actions,
or other forms that the speaker understands?

a. Expressing
 b. Decoding
c. Encoding
d. Interpreting

6. Which of the following is not a channel in the process of communication?

a. Letter
b. Environment
c. E-mail
d. Phone Call

7. Jenna always ignores the messages of her classmates in the group chat. Which of the
following elements is missing from the group conversation?

a. Feedback
b. Participation
c. Channel
d. Context

8. The following are forms of non-verbal communication except:

a. Raising of eyebrows
b. Smiling
c. Frowning
d. Singing

9. Which is not a basic element of communication?

a. Source
b. Destination
c. Language
d. Medium

10. You deliver a message about the importance of having an education to a group of out-of-
school youths. What is the message?

a. You
b. Your voice and language
c. The out-of-school youth
d. The importance of having an education
11. If you are unclear about what you are saying, you may be sending _________.

a. Nonverbal
b. Mixed messages
 c. Feedback
d. Audience Analysis

12. Knowing about the receivers of your communication is called __________.

a. Audience analysis
b. Feedback
c. Verbal
d. Noise

13. A ________ is the context and environment in which a situation is set.

a. Channel
b. Setting
c. Feedback
d. Receiver

14. A ________ is one or more individuals for whom a message is intended

a. Nonverbal
b. Feedback
c. Receiver
d. Sender

15. Choose the word that best completes the sentence below. To give someone a response to
information is to give them_________.

a. Nonverbal
b. Feedback
c. Verbal
d. Noise

Lesson
THE PROCESS
1
OF COMMUNICATION
 What’s In

Match each of the following premises with the appropriate essential element of
communication.

_______1. An illustrator a. Context

_______2. Outlining directions b. Message
_______3. Voicemail messages c. Source
_______4. Student in a lecture d. Interference
_______5. A person rolling their eyes e. Receiver
_______6. Sound equipment f. Channel
_______7. Silence g. Feedback
_______8. Multitasking h. Environment
What’s New
Presented here below is the picture of the process of communication. To understand more
our lesson, we need to widen our insights and knowledge to the topic.

Activity: Multiple Choice

Directions: Analyze the picture and answer the questions below.

1. What part of the communication process is in the {}?

{Christy} is giving a speech on air pollution.

a. Receiver
b. Message
c. Sender
d. Feedback

2. What part of the communication process is in the {}?

The State of the Union Address by the president is being {broadcast on public television}

a. Message Channel
b. Feedback Channel
c. Message
d. Feedback
3. What part of the communication process is in the {}?
Paul cannot hear part of Jana’s speech because there is {a fire truck wailing outside the
window.}

a. Barrier
b. Noise
c. Message
d. Feedback

4. What part of the communication process is in the {}?

{Frank} listens intently and seems to understand Sam’s speech about the Civil War.

a. Receiver
b. Message
c. Sender
d. Feedback

5. What part of the communication process is in the {}?

Pam {nods her head in agreement} as she listens to Jenny speak.

a. Receiver
b. Message
c. Sender
d. Feedback
What Is It

Communication Process
Definition: The Communication is a two-way process wherein the message in the form of ideas,
thoughts, feelings, opinions is transmitted between two or more persons with the intent of
creating a shared understanding.

Simply, an act of conveying intended information and understanding from one person to
another is called as communication. The term communication is derived from the Latin
word “Communis” which means to share. Effective communication is when the message
conveyed by the sender is understood by the receiver in exactly the same way as it was
intended.

Communication Process
The communication is a dynamic process that begins with the conceptualizing of ideas by the
sender who then transmits the message through a channel to the receiver, who in turn gives
the feedback in the form of some message or signal within the given time frame. Thus, there
are Seven major elements of communication process:

1. Sender: The sender or the communicator is the person who initiates the conversation
and has conceptualized the idea that he intends to convey it to others.
2. Encoding: The sender begins with the encoding process wherein he uses certain words
or non-verbal methods such as symbols, signs, body gestures, etc. to translate the
 information into a message. The sender’s knowledge, skills, perception, background,
competencies, etc. has a great impact on the success of the message.

3. Message: Once the encoding is finished, the sender gets the message that he intends to
convey. The message can be written, oral, symbolic or non-verbal such as body gestures,
silence, sighs, sounds, etc. or any other signal that triggers the response of a receiver.

4. Communication Channel: The Sender chooses the medium through which he wants to

convey his message to the recipient. It must be selected carefully in order to make the
message effective and correctly interpreted by the recipient. The choice of medium
depends on the interpersonal relationships between the sender and the receiver and
also on the urgency of the message being sent. Oral, virtual, written, sound, gesture, etc.
are some of the commonly used communication mediums.

5. Receiver: The receiver is the person for whom the message is intended or targeted. He
tries to comprehend it in the best possible manner such that the communication
objective is attained. The degree to which the receiver decodes the message depends on
his knowledge of the subject matter, experience, trust and relationship with the sender.

6. Decoding: Here, the receiver interprets the sender’s message and tries to understand it
in the best possible manner. An effective communication occurs only if the receiver
understands the message in exactly the same way as it was intended by the sender.

7. Feedback: The Feedback is the final step of the process that ensures the receiver has
received the message and interpreted it correctly as it was intended by the sender. It
increases the effectiveness of the communication as it permits the sender to know the
efficacy of his message. The response of the receiver can be verbal or non-verbal.

Note: The Noise shows the barriers in communications. There are chances when the message
sent by the sender is not received by the recipient.

Communication can occur without words. Our four senses, audio, visual, touch and smell,
communicate. The ring of the alarm tells us it’s time to wake up, the eyes gaze at the window
and check for the time of day or weather, the touch of the wind on our skin tells us if it is hot or
cold and the smell from the kitchen tells us what is cooking. When a message is sent from a
source to a receiver, a specific mental or physical response (communication) occurs.

Communication is a two-way process. It has a transmitter and a receiver. Therefore, it is

essential for facts to be transmitted in such a manner that the meaning intended is conveyed
and the receiver understands the use of the message. It becomes a two-way process

There are many different types and methods of communication. For example, in India, people
fold their hands in greeting. In Japan, people bow from the waist. In Pakistan, people touch
their forehead with the right hand. Simple gestures are an effective means of communication.
An effective and culturally sensitive communicator is able to read feelings and reactions
through these gestures.

Communication is a process. It is the process of transmitting meaning between individuals.

Early human beings communicated through symbols and gestures. Later, the spoken word, in
the form of language, was used for communication. As technology developed, written words
and media were used, in addition to symbols, gestures and the spoken word.

Research shows that, on average, a person spends about 70 per cent of his/her active time
communicating – speaking, reading, gesturing, writing, listening and watching.

Communication can be defined as a process of meaningful interaction whereby a person not

only sends but also receives and understands a message. Communication always has a purpose.

Read More: E-link (additional references)

 https://businessjargons.com/non-verbal-communication.html
 https://web.njit.edu/~lipuma/352comproc/comproc.htm
 https://www.unodc.org/pdf/youthnet/tools_message_escap_mod
%2002.pdf
What’s More
To internalize the lesson that you have learn, answer the activity below to test your knowledge.

Write ✔ if the statement is true, write ✗ if the statement is true.

_____1. Communication is any interaction that transmits information.

_____2. The process of exchanging knowledge, ideas, opinions, and feelings defines channel.

_____3. All human communication is intended.

_____4. Setting, channel, and feedback are the three major components of communication.

_____5. Noise refers to the physical or psychological interference that could prevent the
message from being accurately comprehended.

_____6. Encoding in a communication setting can take place only once.

_____7. In order for communication to take place, there must be a shared intent to
communicate.

_____8. The use of memory and past experiences to attach meaning to symbols is the process
of encoding.

_____9. Communication always involves a sender and a receiver of messages but it does not
always involve language.

____10. Encoding consists of activities that translate or interpret physical messages into a form
that has eventual meaning to a receiver.

What I Have Learned

In your own words, describe the picture in what you have learned in our lesson. It is time for
you to seal your knowledge and show us what you have gained.

Directions: Describe the picture below in 4-5 sentences.

What I Can Do
Using the lesson, you have learned, Draw your communication process with your family,
friends, and with your community. Present your answer on a short bond paper.

Assessment
You have reached the final part of the lesson. It is time to recall the knowledge you
gained.

Choose the letter of the correct answer. Write your answer in the space provided.

1. This is known as the decoder or listener in communication.

a. Receiver
b. Noise
c. Feedback
d. Sender

2. This is the key element that is transmitted in communication.

a. Sender
b. Receiver
c. Message
d. Channel

3. The one who employs combination of symbols which may be verbal or nonverbal in order to
achieve the desired response.

a. Sender
b. Receiver
c. Listener
d. Audience

4. It refers to anything that hinders the transmission or reception of the message in

communication.

a. Feedback
 b. Context
c. Noise
d. Channel

5. It refers to anything that we think of during the time we engaged in communication like
thinking about the unfinished task left at home.

a. Noise
b. Barriers
c. Internal Noise
d. External Noise

6. This is the return process of communication which completes the loop of communication.

a. Reply
b. Channel
c. Message
d. Feedback

7. Another term for Channel in communication process is called _________.

a. Medium
b. Mode of communication
c. Information
d. Semantic

8. The other term for sender is called _________.

a. Informant
b. Encoder
c. Teller
d. Suppliant

9. This informs the speaker whether the message is received successfully or not.

a. Channel
b. Response
c. Context
d. Feedback

10. It includes external and internal stimuli.

a. Message
b. Source
 c. Context
d. Channel

11. This is the person who encodes when utilizing the written medium.

a. Author
b. Writer
c. Sender
d. Receiver

12. How many components comprise the communication process.

a. 5
b. 6
c. 7
d. 8

13. He is the decoder in oral medium.

a. Receiver
b. Sender
c. Writer
d. Listener

14. It is the element sent or exchanged in communication.

a. Message
b. Reply
c. Response
d. Feedback

15. Which of these is the biggest hurdle to communications that exists before a message is even
sent?

a. Interference
b. Feedback
c. Sender
d. Context
Answer Key

Prior Knowledge
1. A
2. C
3. C
4. B
5. D
6. B
7. D
8. A
9. C
10. D
11. A
12. B
13. D
14. D
15. A

What I know

1. D
2. D
3. B
4. C
5. B
6. B
7. A
8. D
9. C
10. D
11. B
12. A
13. B
14. C
 15. B

What’s In

1. C
2. B
3. F
4. E
5. G
6. H
7. A
8. D

What’s New

1. C
2. A
3. B
4. A
5. D

What’s More

1. ✔
2. ✗
3. ✔
4. ✗
5. ✔
6. ✗
7. ✗
8. ✔
9. ✔
10. ✗

Assessment

1. A
2. C
3. A
4. C
5. C
6. D
 7. A
8. C
9. D
10. C
11. B
12. C
13. D
14. A
15. A

References:
 https://businessjargons.com/verbal-communication.html
 https://ecampusontario.pressbooks.pub/profcommsontario/chapter/module-overview-
2/#:~:text=There%20are%20eight%20essential%20elements,environment%2C%20context%2C
%20and%20interference.
 https://open.lib.umn.edu/communication/chapter/1-2-the-communication-process/
 https://www.toppr.com/guides/business-studies/directing/communication/