JARROD G. FINN
5 Banks Dr Shell Cove, NSW 2529 - H: 0242964626 - M: 0402 839 896 - E: [email protected]
Certification Profile
ITIL Practitioner (Change Experienced IT Infrastructure Officer committed to the delivery
Management), 2006 of quality, innovative, client-focused and cost-effective IT
operations that align with the organizations strategic goals and
ITIL Foundation, 2005 objectives. Dedicated to IT service excellence in the
management and support of secure, available, evidence-based
Current C Class NSW Drivers IT Infrastructure. Has strong IT qualifications and five years of
License experience in state and federal government enterprise.
Key Skills
Education
University of Melbourne • Strong background in management, deployment, upgrade
Master of IT, Information and support of major IT Infrastructure Assets
Security Research Project, 2011 - • Proven IT Infrastructure service delivery skills and sound
2012 judgment in selecting correct processes and procedures
• Calm and composed disposition with an ethical, logical
University of Canberra
Bachelor of IT, Management and fair approach to resolving conflicts in the work place
Minor, 2001 - 2004 • Demonstrated problem solving, reasoning, research and
analytical skills
Marist College Canberra • Strong written, oral and presentation skills
Yr 7 to 12
1995 - 2000 • Fast learner and fully compliant with all company policies
and standards
• Well presented with the ability to communicate effectively
Professional Development at all levels
• Experienced in the identification of requirements
HP Service Centre: Change & • Proven ability to develop processes and procedures for
Config Management Module,
2009 effective implementation of IT Infrastructure
• Excellent interpersonal skills and an ability to foster
CCA: Citrix Presentation Server strong and enduring relationships with vendors, service
4.0 Administration, 2006 providers, business units, senior managers, contractors,
end-users and colleagues.
Wise Package Studio - Application • Capacity to exercise sound judgment and lead by
Packaging Fundamentals, 2005 example
Thomsett Project Management, • Experienced working with complex and sensitive
2005 information meeting all confidentiality requirements
Referees • Effective negotiation skills and the ability to convey
information in both written and oral format in a concise and
Name: Anne Moutou clear manner
Position: DIAC IT Change • Solutions based thinker with a collaborative approach to
Manager problem solving for positive outcomes
Address: 6 Chan St, Belconnen • Ability to manage documentation, draft routine and
ACT 2617
complex correspondence, submit status reports while
Ph: 02
effectively prioritizing work tasks
Mobile: 04
Email: [email protected] • Ability to analyze and resolve issues affecting the delivery
of IT services
Name: Stephen Harris • Strong organizational skills with the ability to use
Position: DET Brisbane Waters initiative, manage own time effectively and work under
Secondary College Principal pressure
Address: Edward St, Woy Woy
• Flexible team member with a supportive and
NSW 2256
Ph: 02 4341 1600 approachable manner, ethical in all responsibilities and
Mobile: 0423433330 excellent role model
Email: • Self-motivated, conscientious and enthusiastic, with a
[email protected] strong work ethic and desire to succeed
• Able to undertake further certification, professional
Supporting Documents development and training
• Ability to work unsupervised
Certificates and Transcripts
available on request.
Technical Skills
Software: MS Office (Word, Excel, Outlook, Access,
PowerPoint, FrontPage, Project, Visio); Lotus
Notes; HP Service Centre; Adobe; Firefox;
Internet Explorer; Mercury Performance
Centre, Trim Context document management
and SAPgui (Modules: GL-MM-AP-SD); WISE
Application Package Studio
Systems: Solaris, Linux, Windows
98/2000/ME/XP/Vista/7, MS SCCM, Active
Directory / OU’s, Windows Server 2000 / 2003,
BART PE, AIX, Apache Tomcat, VmWare
Workstation, Citrix Metaframe Presentation
Server 4.0
Database: MySQL; MS SQL Server
Languages: VB.Net, VB Script, C#.Net, Java, Javascript, JSP,
Servlets, JQuery, AJAX, DOM, HTML, XML,
XSLT/Xquery/Xpath/DTD/XML Schema
Hardware: Racking; comms rooms; fly leads; VOIP
phones; Laptops; Desktops; Dell/IBM Servers
Networking: LANs, WANs, VPNs, Routers, Firewalls, Switch
(Cisco, HP Procurve), TCP/IP, DHCP, DNS, SAN,
NAS
Relevant Experience
NSW Department of Education & Training - Umina NSW
School IT Support Officer (2009 to 2010)
• Managed configuration and deployment of laptop fleets
for the Brisbane Waters Secondary College Umina teaching
and learning communities.
• Refreshed all deployed student and teacher laptops with
a new Windows 7 SOE using the Microsoft SCCM service.
• Provided performance monitoring and problem resolution
for all laptops (Both software and hardware) and wireless
network infrastructure,
• Maintained school wireless network hardware including
60 wireless access points, Aruba wireless controller and
management servers.
• Administered user accounts for the schools web based
learning management system (Moodle).
ACHIEVEMENTS: Managed and implemented two successive
laptop rollout projects for the 2nd most populated
student/teacher cohort in a NSW public secondary school. Q3
2010 - refreshed the schools 2009 vintage laptops with an
updated Windows 7 SOE.
Department of Immigration & Citizenship - Belconnen ACT
IT Change Management Coordinator (2009)
• Delivered industry best practice (ITIL) IT service
management through coordination of the Change
Management process
• Provided quality professional service to all stakeholders,
facilitating communications between business areas, change
management team, service providers and senior
management
• Followed standard operating procedures to process,
assess, approve/reject and record all requests for change
(RFC) submitted to the DIAC IT Change management team.
• Managed emergency change requests
• Disseminated all critical documentation for weekly change
meetings to the relevant parties
ACHIEVEMENTS: Acted as an advocate for the adoption and
uptake of the new HP Service centre change management
toolset across the department. In my graduate rotation in
2005/2006 I completed two ITIL certifications.
Server Coordinator (2006 to 2008)
• Managed major IT infrastructure assets including
Windows 2003 Servers, IBM AIX virtual servers, Sun Solaris
servers, virtual windows servers and SAN storage resources
• Provided performance, capacity and problem management
services for the server infrastructure users liaising when
appropriate with the infrastructure service provider
• Participated in planning/scheduling for server
infrastructure changes and communicated outages
(planned/unplanned) to the system users including
development teams, test teams, release management,
trainers, system owners and senior management.
ACHIEVEMENTS: Managed/coordinated over 200 server
instances across 11 environments for a 2 year period (Including
physical & virtual instances). Contributing to the successful
delivery of a four year ($395 Million) Australian Government IT
renewal initiative.
Citrix Project Support Officer (2006)
• Provided project/technical support for an overseas trial of
the Citrix Metaframe Presentation Server solution
• Developed a VMWare sandpit environment for pre-pilot
testing of the solution
• Installed and configured the Citrix Metaframe
Presentation server software
• Packaged applications into MSI files for deployment to the
pilot server farm
• Tested the application packages in a sandpit environment
for compatibility, functionality and deployment issues
• Deployed MSI packages into the production pilot
environment for testing at four overseas DFAT posts
• Monitored the Citrix server farm and collected metricsfor
the trial period
ACHIEVEMENTS: Provided project and technical support for the
proof of concept pilot Citrix solution. Accomplished the team
objective to demonstrate the benefits of Citrix technology to
deliver an improved IT experience for overseas end-users.
Application Packager & Deployment Officer (2005 to 2006)
• Established and documented application packaging
standards and procedures
• Administered the packaging test lab environment.
• Developed, tested and deployed MSI/MST software
packages for corporate-off-the-shelf and bespoke
applications
• Liaised with service provider to plan the pilot and
subsequent production deployments of validated desktop
MSI packages.
ACHIEVEMENTS: Successful deployment of several key MSI/MST
software packages to targeted end user and computer groups
on the windows domain.
IT Infrastructure Project Support (IT Graduate Program)
(2005)
• Provided advice and support for DIACs Desktop and
Midrange IT Infrastructure Projects.
ACHIEVEMENTS:
• Completed the 2005 DIAC IT Graduate Development
Program.
• Developed custom VB scripts to automate IT security
team Active Directory account administration activities.
• Replaced old e-business developer desktops with new
desktop hardware. Installed new Windows XP OS on all the
machines and custom scripted the install of developer
applications. Migrated developers off the NT domain to the
new Windows 2003 domain.
• Presented summary of the departments IT Infrastructure
services at the annual IT Liaison officer’s conference in
Adelaide.
Medicare Australia - Tuggeranong ACT
Systems Tester (Dec 2004 to Feb 2005)
• Tested functionality/integration of changes for the
Medicare Mainframe system prior to code promotion to
production systems
• Clarified intended system features and test designs with
the developers through the business analysts; setup
different test case scenarios; executed test cases and
documented my findings.
ACHIEVEMENTS: Learnt how to use mainframe console to
test/query the Medicare mainframe system and dummy records.
Learnt how to setup and execute test cases.
Per ardua ad astra
