Business management Quiz #1
1. The alternative to viewing management as a process is to focus on people
2. Although it may seem straightforward, the management process is complex. The applying and distributing organizational
management functions include: resources effectively
3. Anson Dorrance, coach of the UNC women's soccer team, fostered an almost a competitive advantage
family-like sense of the team while also bringing out his players' aggressiveness.
This created_____ that was not easily duplicated by other teams.
4. Apple's current vision statement was introduced by CEO Tim Cook, who stated, informational
"We believe that we are on the face of the earth to make great products." This is
part of the ____ role of managers.
5. Biologists have learned to look at animals as part of a web of life. Grasshoppers the system approach to management
don't live in isolation away from the birds who prey on them or the vegetation
that feeds them. Businesses cannot be perfected in isolation from their
customers, competition, and community. This view of management is
6. The Boston Consulting Group's Yves Morieux argues for increasing the total Mary Parker Follett
quantity of power in a firm. Morieux echoes the earlier ideas of ____ about
sharing power and empowering employees.
7. Bureaucratic Management Methods defined by pyramid, hierarchical
organizational structure
8. Bureaucratic Management looked at how large organizations with layers of efficient, rational manner
management could operate in an
9. Characteristic of the Bureaucracy + Each level controls the levels below and is
+ Hierarchical Management Structure controlled by the level above. Authority and
responsibilities are clearly defined for each
position.
+ Tasks are clearly defined and employees
+ Division of Labor become skilled by specializing in doing one
thing. There is clear definition of authority and
responsibility.
+ Formal Selection Process + Employee selection and promotion are based
on experience, competence, and technical
qualification demonstrated by examinations,
education, or training. There is no nepotism.
+ Career Orientation + Management is separate from ownership, and
managers are career employees. Protection
from arbitrary dismissal is guaranteed.
+ Formal Rules and Regulations + Rules and regulations are documented to
ensure reliable and predictable behavior.
Managers must depend on formal
organizational rules in employee relations.
+ Impersonality + Rules are applied uniformly to everyone.
There is no preferential treatment or favoritism.
10. A company is like a body with guts, a heart, and a nervous system _____ is the Information Management
nervous system, concerned with business signals and recording facts and
processing them.
11. Contingency Management contingency management is not a specific
function. It is a general approach to
management practice that basically says there
is no one best way to manage.
12. Controlling The process of monitoring activities,
measuring performance, comparing
results to objectives, and making
modifications and corrections when
needed
13. Controlling may be the most important management function. The control process is feedback loops
also described as
14. Criticism of Taylor's Scientific Management sparked a new movement called people and work relationships
Humanistic Management. This movement shifted management emphasis to
15. Current Developments in Management Practices Operations management and supply
chain, systems management, information
management, contingency management
16. The division of labor was first explained by Adam Smith in The Wealth of Nations. Weber
According to ____, the division of labor means tasks are clearly defined and
employees become skilled by specializing in doing one thing.
17. Dorrance, the coach of the UNC women's soccer team, has an eye for recruiting team development
outstanding talent. In business language, this is called
18. Elton Mayo (Humanistic Management) The Hawthorne Experiments. Hawthorne
studies, group cohesion, a friendlier
attitude of the supervisors, high sense of
mission and team closeness
19. Employees that understand how their company operates and competes can make sharing information with employees
better decisions. Therefore management can create a competitive advantage by
20. Frank and Lillian Gilbreth (Scientific Management) Wrote Cheaper by the Dozen. Worker
welfare and motivation, ergonomics and
industrial psychology
21. Frederick W. Taylor (Scientific Management) the Father of Scientific Management.
Methods defined by work that could be
studied and work processes improved
22. The Gantt chart is a tool that provides a visual (graphic) representation of what occur over the course of a project.
23. The Gilbreths both belonged to the classical school of management, which worker productivity by scientific analysis
emphasized increasing
24. Google has a flatter organization chart than most large companies. Engineers talk to top, middle, and first-level management
each other across the organization. But Google still has the basic levels of and team leaders
management, including
25. Google has unusual work teams. Each team is 3 to 4 people who work independently organizational structure
of other teams, but each team posts weekly to a company blog about what they are
doing. Google's management has chosen an unusual
26. Google's mission statement is "to organize the world's information and make it leading
universally accessible and useful." When the CEO, Sundar Pichai, espouses this, he
performs the management function of
27. Google's motto is "Don't be evil." When the company neglects this to make more leading
money, consumers are quick to criticize. Management has neglected its function of
28. The Hawthorne studies began as the type of experiment recommended by Scientific Elton Mayo
Management. Researchers were trying to find the optimal working conditions. But the
outcomes defied explanation in the frame of scientific management _____ changed
the frame and focused on social dynamics.
29. Henri Fayol (Bureaucratic Management) Administrative Management Theory.
Wrote General and Industrial
Management. Foresight,
Organization, Command,
Coordinate, Control
30. Henry Gantt (Scientific Management) Gantt chart. Sequential performance
of tasks within a project, key tasks
and assigned time, start dates for
each task, project management
31. Humanistic Management Methods that emphasize
interpersonal relationships
32. Information management is the______ of a company. Information management is nervous system
concerned with the collection, preservation, storage, processing, and delivery of
information. The purpose of information management is to make sure information is
available to the right people at the right time in a form that they can apply.
33. In the past, Microsoft used a Human Resources policy sometimes called "rank and yank." people
They ranked employees and made personnel decisions based on this rank. Employees
naturally focused on beating the guy in the next cubicle. Microsoft's competitive
advantage did not depend on
34. Leading inspire people to support plans,
creating belief and commitment
35. Management activities are often grouped into four categories. These are planning, organizing, leading and
controlling
36. Management as a process means planning, organizing, leading and
controlling resources and people to
meet organizational goal
37. Management can be approached as either people or a process
38. Management functions include + applying and distributing
organizational resources effectively
+ acquiring new resources when
necessary
+ analyzing and adapting to the
ever-changing environment in which
the organization operates
+ complying with legal, ethical, and
social responsibilities of the
community
+ developing relationships with and
among people to execute the
strategies and plans
39. Managers encourage, support, and foster talented employees. The managers who focus in middle managers
this area are
40. Managers must motivate employees, negotiate salaries, and encourage employees toward interpersonal
innovation and creativity. Sheryl Sandberg, now COO of Facebook, is great at
encouraging fellow employees, but this is usually the _____ role of middle management.
41. Managers pay careful attention to the external environment of the organization: the top managers
economy, proposals for laws that would affect profits, stakeholder demands, and
consumer and public relations. The managers most involved in these activities are
42. Many companies are organized along functional lines. In these companies, Henri Fayol
accountants report to a senior accountant; salespeople report to an executive
of sales. These companies follow which organization design thinker from 100
years ago, who said activities that are similar should be the responsibility of
one person?
43. Mary Parker Follett anticipated the work of Elton Mayo at a high level. She informal processes within organizations
recognized the importance of
44. Mary Parker Follett has been called the "mother of modern management." Her informal and lateral processes within an
ideas anticipated employment relationships that are more common today than organization
in the 1920s. She focused on the
45. Mary Parker Follett (Humanistic Management) the "Mother of Modern Management." Lateral
processes, matrix organization, importance of
informal processes, empowerment and
facilitation, constructive conflict. Wrote Creative
Experience.
46. Mary Parker Follett's approach to conflict resolution built upon her Quaker constructive consultation of equals rather than
background and training. She believed in compromise, submission, or struggle
47. Max Weber believed a structured organization, a bureaucracy, would be the authority and responsibilities are clearly defined
most logical and efficient. One of his rules was that for each position
48. Max Weber believed that management should be separate from ownership and career orientation
managers should be protected from arbitrary dismissal. These are aspects of
his rule called
49. Max Weber (Bureaucratic Management) Bureaucratic Theory. Success of industrial
capitalism, rational authority, Hierarchical
Management Structure, Division of Labor,
Formal Selection Process, Career Orientation,
Formal Rules and Regulations
50. A military organization is very structured. Ranks are very clear, defining who vertical management
can give and who must take orders. This is an example of
51. A motivation for scientific management, which uses time and motion studies make manual labor run more efficiently
and work standardizations, is to:
52. Nokia transitions caused disruptions in its labor force. New skills were needed leaders
and old skills were less important. Managers needed to motivate employees
to adapt to the changes. Managers needed to be
53. One definition of management is the people with the responsibility and authority
to determine the overall direction of the
organization
54. One graphic representation of the tasks required over the course of a project Gantt chart
is called a
55. Organizing involves deciding how the organization will be
structured (by departments, matrix teams, job
responsibilities, etc.)
56. Planning means defining performance goals for the organization
and determining what actions and resources are
needed to achieve the goals.
57. Principles from the ____ school of management were originally designed to bureaucratic
prevent favoritism and incompetence.
58. Researchers at ____ sought help after their studies, based on scientific management Western Electric near Chicago
procedures, produced inconsistent results. Elton Mayo designed new studies where research
conducted nondirective interviews.
59. Richard Branson of Virgin Enterprises says, "The people out on the front line, they know managing people well to create
when things are not going right and they know when things need to be improved. And if you a competitive advantage
listen to them you can soon improve all those niggly things which turns an average company
into an exceptional company." Branson believes in
60. Scientific Management Profitability and productivity, "one
best way" to perform a job, hire
the right workers and train them
for maximum efficiency
61. Scientific management engendered workers' fears that all but an elite few would soon be the effects of group dynamics on
out of work. The humanistic approach focused on efficiency and productivity
62. Some managers set long-term goals and define strategies to achieve them. These are top-level managers
63. Some office supply stores have increased profits by selling more than paper and ink an untapped profit center based
cartridges. They manage the customer's supplies, checking inventories and replacing used on charging the customers for
materials in the customer's office. This systems approach considers inventory management
64. Southwest Airlines is famous for operating at low cost. They achieve low costs because they its competitive advantage
are very selective in the people they hire and they create a friendly and supportive
environment. In return, the employees support the company. Competitors have failed to
duplicate this and Southwest has retained
65. Strategic plans are long-term and affect the entire
organization
66. A systems approach to management recognizes that organizations are
open systems that interact with
and are dependent on their
environment
67. The systems approach to management is akin to the Circle of life in
Disney's movie the Lion King
68. The systems approach to management looks at companies as feedback in a control loop
(wrong)
process with input and output
69. Tactical plans translate strategic plans into
specific actions that need to be
implemented by departments
throughout the organization
70. Taylor and Weber agreed on hiring the right worker for the job. Employee selection and the Formal Selection Process
promotion should be based on experience, competence, and technical qualification rule
demonstrated by examinations, education, or training. There is no nepotism. Weber called
this
71. Taylor's Four Principles of Scientific Management included which of the following? Heartily cooperate with the men
to ensure all the work is done in
accordance with the science that
has been developed.
72. Top managers are the public face of the management team and represent the business in figurehead
legal, economic, and social forums. Uber's CEO Travis Kalanick resigned because he could not
fill this ____ role.
73. True Story is a podcast where people tell personal stories. To create a card game, they contingency management
created a pop-up or flash company. There were no employees, only contractors hired
through Upwork.com. They broke the rules of bureaucratic management in the process. The
management "theory" that considers exceptions is
74. Vertical management also called top-down management
75. Walmart developed its supply chain and inventory management to be very efficient and operation management
set the standard for other companies. These specialties are grouped under
76. What are Frank and Lillian Gilbreth most noted for studying? time and motion studies
77. Which is a limitation of scientific management? Workers were able to eliminate
movements in product assembly,
making labor more efficient.
(Wrong)
It is based on upon best way and
more applicable to simple
organizations than to today's
dynamic and complex
organizations.
78. Which is a limitation of scientific management? Knowledge-based work can't be
observed and broken down for
efficiencies for manual labor
79. Whole Foods uses teams to manage its stores. Each team is responsible for stocking organization
shelves, ordering inventory, and hiring new team members. To shoppers it does not appear
much different, but to employees the _____ is very different from other grocers.
80. The work of ________ and ______ forms the basis of organization designs today. The principles Weber and Fayol
of bureaucracy govern most large organizations, from multinational organizations, to
armies, hospitals, and universities.
