VISION COLLEGE OF BUSINESS AND MANAGEMENT VISION

A globally recognized The College of Business and

University upholding COURSE SYLLABUS Management envisions to be
excellence amidst rich cultural an academic center of
heritage Second Semester School Year: 2020-2021 excellence.

MISSION I. Course Code : THC 311

Produce graduates who are MISSION
morally upright, socially and To provide competitive
culturally responsible II. Course Title : OPERATIONS MANAGEMENT IN TOURISM INDUSTRY education in the field of
professional through quality, business and management
relevant, and innovative III. Credit Units : 3 Units (3 Hours) through blended learning.
INSTRUCTION, RESEARCH,
EXTENSION, AND
RESOURCE GENERATION IV. Course Description:

This course is designed to empower students and help them on their own to GOAL
GOALS OF THE UNIVERSITY become a future leader of hospitality industry. It will give them an in-depth overview The College of Business and
1. Academic excellence Management aims to produce
of the world’s largest and fastest growing business. It is also to help them learn
2. Strong research leadership responsible, productive and
and culture
more about hospitality operational management. globally competitive graduates
3. Sustainable extension and who are equipped with
community engagement entrepreneurial and managerial
4. Excellent public service skills that would enable them to
and good governance establish industrially-viable
projects for economic
sustainability.

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 THE OBJECTIVES OBJECTIVES

1. Intensify enhancement in Graduates of BSHRM:

instruction
2. Broaden access to higher 1. Exemplifies
education
3. Promotes student welfare knowledge, skills and
4. Improve student performance V. Course Outcomes: personal qualities in
in licensure examinations and managing hotel and
employment restaurant
5. Intensify conduct of research  At the completion of the course, students will be able to:
6. Increase presentation and enterprises;
publications of research
results/ papers in national and
 Understand the characteristics of the hospitality industry 2. Adapts to the
international fora/journals emerging global
7. Generate, package and patent  Discuss the professions in hospitality
relevant technologies trends in the
8. Improve extension and  Determine leadership and management hospitality industry;
training services
9. Intensify conduct of existing  Explain hospitality marketing
extension and training
programs and activities  Understand roles and duties of the Human Resources Manager 3. Manifests the ability
10. Undertake new extension and in building national
training programs focused on and international
technology sharing and linkages and cultural
application
11. Enhance existing income exchange; and
generating projects
12. Maximize the utilization of
assets (land) 4. Initiates
13. Intensify resource generation
and networking entrepreneurial
14. Continue modernizing the activities to generate
university income.
15. Continue improving
administrative
proficiency and financial
management
16. Adopt good governance by
heart and action of all
university officials

VI. Grading System

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 2 1
Midterm Grade = x Class Standing + X Midterm Exam
3 3

2 1
Tentative FG = x Class Standing + X Final Exam
3 3

2 1
Final Grade = x TFG + x MG
3 3

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VII. LEARNING ACTIVITY PLAN

Desired Learning Content Teaching Assessment Teaching References

Learning Outcomes (DLO) Learning Activity Task Resources
(TLA) (AT)
Week 1 VMGO Sharing Essay Copy of the IFSU VMGO
At the end of the session, Grading System VMGO’s College VMGO
students would be able to: Classroom Rules and Regulation
a. Relate the university’s
VMGO’s to the college
VMGO’s.
Week 2 CHAPTER I Interactive Recitation LCD Projector Chon, Kaye and
At the end of the session, Getting to know the Hospitality Lecture Thomas, Maier A.
students would be able to: Discussion Quiz Laptop
Industry (2017);Welcome to
 Describe the
characteristics of the a) Characteristics of Hospitality. China:
Socratic Method Reporting Ppt.
hospitality industry hospitality industry Nelson Education,
Presentation
 Explain corporate b) Corporate philosophy Ltd.
definition
philosophy Modules
c) Why service has Cabulay, Danny
 Suggest ways to
become such an Araneta And Carpio,
improve service Bond Papers
important facet of the
 Discuss why service Christine Palafox.
hospitality industry
such an important facet (2018); Human
d) Ways to improve
of the hospitality Resources
service
industry Management in
Tourism and
Hospitality Industry.
Manila: Rex Book
Store Inc.

IFSU-VPAA-INS-F004
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 Week 3 CHAPTER II Chon, Kaye and
At the end of the session, Professions in hospitality Thomas, Maier A.
students would be able to:
a) Career paths available (2017);Welcome to
 Identify some of the
in hospitality industry Hospitality. China:
possible career paths Interactive Graded group Graphic
b) Career goals Nelson Education,
available in the lecture and work organizers
c) Strengths and
hospitality industry discussion Ltd.
weaknesses
 Establish career goals Written quiz Ppt.
d) Potential careers in the Cabulay, Danny
 Assess their own Group Presentation
hospitality and tourism Recitation
strengths and collaboration Araneta And Carpio,
industry
weaknesses Modules Christine Palafox.
e) Aspects of
 Describe some of the Cooperative (2018); Human
professionalism
potential careers in the learning
Resources
hospitality and tourism Management in
industry
Tourism and
 Discuss aspects of
professionalism Hospitality Industry.
Manila: Rex Book
Store Inc.

Week 4 CHAPTER III Interactive lecture Graded group Ppt. Chon, Kaye and
At the end of the session, Leadership and Management and discussion work Presentation Thomas, Maier A.
students would be able to: a. characteristics and (2017);Welcome to
 distinguish the practices of leaders and Group activity Quiz Hand outs
Hospitality. China:
characteristics and managers
Socratic Method LCD Projector Nelson Education,
practices of leaders b. transactional and
and managers Ltd.
transformational leadership
 define leadership and c. management functions Laptop
Cabulay, Danny
management d. leadership and
 identify transactional Araneta And Carpio,
management difference
and transformational Christine Palafox.
IFSU-VPAA-INS-F004
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 leadership (2018); Human
 describe the key Resources
management functions Management in
 differentiate leadership Tourism and
and management
Hospitality Industry.
Manila: Rex Book
Store Inc.

Week 6 CHAPTER IV Interactive lecture Graded group Graphic Chon, Kaye and
At the end of the session, Human resources Management and discussion work organizers Thomas, Maier A.
students would be able to: a. Human resources (2017);Welcome to
 Explain the importance leadership and Socratic Method Quiz Ppt.
Hospitality. China:
of job description management laws Presentation
Cooperative Reporting Nelson Education,
 Give an example of b. The importance of
how productivity learning Modules Ltd.
human resources
standards are c. Human resource
LCD Projector Cabulay, Danny
determined planning
 Describe the Araneta And Carpio,
d. Employment law
employment-related e. Recruitment Laptop Christine Palafox.
laws f. Training and (2018); Human
 Discuss how to select, development Resources
recruit, and orient Management in
employees. Tourism and
 Identify methods of Hospitality Industry.
employee appraisal
Manila: Rex Book
and compensations
 Describe employee Store Inc.
assistance programs

Week 7 CHAPTER V Group Quiz Graphic Chon, Kaye and

IFSU-VPAA-INS-F004
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 At the end of the session, Roles and duties of the human: collaboration organizers Thomas, Maier A.
students would be able to: a. Roles of the HR manager Graded Group (2017);Welcome to
- Discuss the roles and b. Duties of HR manager Think-pair share work Ppt. Hospitality. China:
duties of HR manager c. The ideal manager Presentation
Nelson Education,
- Understand how the ideal d. Challenges to the HR Socratic Method
Modules Ltd.
manager’s personality manager
- Discuss the challenges e. HR gallery Interactive lecture
Cabulay, Danny
encountered by the HR and discussion LCD Projector
Araneta And Carpio,
manager
Laptop Christine Palafox.
- Define HR gallery
(2018); Human
Resources
Management in
Tourism and
Hospitality Industry.
Manila: Rex Book
Store Inc.

Week 8 CHAPTER VI Internet research Recitation Ppt. Chon, Kaye and

At the end of the session, Analyzing the work Presentation Thomas, Maier A.
students would be able to: environment Interactive lecture Group work (2017);Welcome to
 analyze the work a) The work environment
and discussion Modules
Hospitality. China:
environment quiz
b) Job design Nelson Education,
 describe job design, Group activity LCD Projector
c) Job analysis Ltd.
and job analysis d) Job description
 define job description, Socratic Method Laptop
e) Job specifications Cabulay, Danny
and job specifications f) HR budget Araneta And Carpio,
 discuss the HR budget
Christine Palafox.
(2018); Human
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 Resources
Management in
Tourism and
Hospitality Industry.
Manila: Rex Book
Store Inc.

Week 9 MIDTERM EXAMINATION

Week 10 CHAPTER VII Interactive lecture Group Ppt. Chon, Kaye and
At the end of the session, Evaluating and measuring and discussion presentation Presentation Thomas, Maier A.
students would be able to: performance: (2017);Welcome to
 discuss the importance Socratic Method Rubrics Hand outs
Hospitality. China:
of measuring and a. importance of measuring and
evaluating employee Reporting Recitation LCD Projector Nelson Education,
evaluating employee
performance performance Ltd.
 understand the b. performance evaluation Laptop
process Cabulay, Danny
performance
evaluation process c. methods of appraising Araneta And Carpio,
 differentiate the performance Christine Palafox.
methods of appraising d. creating a performance rubric (2018); Human
performance e. challenges in measuring and Resources
 explain how to create a evaluating performance Management in
performance rubric f. effective performance
Tourism and
 identify challenges in evaluation
Hospitality Industry.
measuring and
Manila: Rex Book
evaluating
performance Store Inc.
 apply an effective
performance
evaluation
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 Week 11 CHAPTER VIII Collaborative Recitation Ppt. Chon, Kaye and
At the end of the session, Importance of discipline and learning Presentation Thomas, Maier A.
students would be able to: counselling Quiz (2017);Welcome to
 explain the code of a. code of discipline
Socratic Method Hand outs
Hospitality. China:
discipline b. the discipline process
Interactive lecture LCD Projector Nelson Education,
 define discipline process c. discipline problems
and discussion Ltd.
 describe discipline d. counselling in the workplace
problems Laptop
e. benefits and tips in counselling Cabulay, Danny
 discuss counselling in the
Araneta And Carpio,
workplace
 understand benefits and Christine Palafox.
tips in counselling (2018); Human
Resources
Management in
Tourism and
Hospitality Industry.
Manila: Rex Book
Store Inc.

Week 13 CHAPTER IX Internet research Ppt. Chon, Kaye and

At the end of the session, Accounting in Hospitality Recitation Presentation Thomas, Maier A.
students would be able to: a. The accounting function Interactive lecture (2017);Welcome to
 describe the purposes of b. Accounting systems and discussion quiz Modules
Hospitality. China:
generally accepted c. Accounting tasks
Socratic Method LCD Projector Nelson Education,
accounting principles
(GAAP) and the uniform Ltd.
accounts for hospitality Group activity Laptop
Cabulay, Danny
industry.
 Explain the difference Araneta And Carpio,
between centralized and Christine Palafox.
IFSU-VPAA-INS-F004
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 decentralized accounting (2018); Human
systems. Resources
 Identify the five major Management in
accounting-related tasks Tourism and
Hospitality Industry.
Manila: Rex Book
Store Inc.

Week 14 CHAPTER X Interactive lecture Recitation Ppt. Chon, Kaye and

At the end of the session, Revenue Management and discussion Presentation Thomas, Maier A.
students would be able to: a. The role of the revenue Quiz (2017);Welcome to
 Explain the procedures of manager Socratic Method Hand outs
Hospitality. China:
revenue managers use to b. Revenue Management Assignment
Essentials Self-Assessment LCD Projector Nelson Education,
establish the selling prices
of hotel guest rooms c. Distribution Channel Ltd.
 Identify the manner in Management Laptop
Cabulay, Danny
which revenue managers
seek to optimize a hotel’s Araneta And Carpio,
occupancy percentage Christine Palafox.
 Describe the major (2018); Human
distribution channels used Resources
by revenue managers in Management in
the hospitality industry. Tourism and
Hospitality Industry.
Manila: Rex Book
Store Inc.

Week 15 CHAPTER XI Internet research Graded group Ppt. Chon, Kaye and

IFSU-VPAA-INS-F004
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 At the end of the session, HOUSEKEEPING work Presentation Thomas, Maier A.
students would be able to: a. The role of housekeeping Interactive lecture (2017);Welcome to
 Explain the role of a department and discussion Research Hand outs Hospitality. China:
hotel’s housekeeping b. Staffing the department work
Nelson Education,
department c. Managing housekeeping Socratic Method LCD Projector
d. Facility care and cleaning Assignment Ltd.
 Describe the staff
positions that exists in a e. laundry Group activity Laptop
Cabulay, Danny
typical hotel’s
Araneta And Carpio,
housekeeping department
 Identify the major Christine Palafox.
responsibilities of the (2018); Human
housekeeping department Resources
 Determine the key tasks in Management in
the housekeeping Tourism and
Hospitality Industry.
Manila: Rex Book
Store Inc.

Week 16 CHAPTER XI Internet research Quiz Ppt. Chon, Kaye and

At the end of the session, THE FRONT OFFICE: Presentation Thomas, Maier A.
students would be able to: a) Overview of the front office Interactive lecture Graded (2017);Welcome to
 Identify the major b) Managing guest and discussion activity Hand outs
Hospitality. China:
responsibilities of the front reservations
c) Managing guest services Socratic Method LCD Projector Nelson Education,
office department
 explain the manner in d) Accounting for guests Ltd.
which a hotel’s front office e) Data management and Group activity Laptop
security Cabulay, Danny
manages guest
reservations Araneta And Carpio,
 Determine the major Christine Palafox.
services provided by a (2018); Human
IFSU-VPAA-INS-F004
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 hotel front desk Resources
 Explain the importance of Management in
securing guest information Tourism and
Hospitality Industry.
Manila: Rex Book
Store Inc.

Week 17 – 18 CHAPTER XII Internet research Quiz Ppt. Chon, Kaye and
At the end of the session, Managing in the global Presentation Thomas, Maier A.
students would be able to: hospitality Industry Interactive lecture Group work (2017);Welcome to
 Identify the professional a) Managing in the global and discussion out put Hand outs
Hospitality. China:
challenges of hotel hospitality industry
b) Personal factors in Socratic Method LCD Projector Nelson Education,
managers
 Determine the personal expatriate manager’s Ltd.
factors that impact the success Group activity Laptop
c) Other factors in Expatriate Cabulay, Danny
success of an expatriate
hotel manager Manager’s Success Araneta And Carpio,
 Describe each factors that Christine Palafox.
are integral to success (2018); Human
 Discuss practical Resources
suggestions to best Management in
ensure a successful Tourism and
international hospitality Hospitality Industry.
management assignment
Manila: Rex Book
Store Inc.

WEEK 19 FINAL EXAMINATION

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VIII. References

Chon, Kaye and Thomas, Maier A. (2017);Welcome to Hospitality. China: Nelson Education, Ltd.

Cabulay, Danny Araneta And Carpio, Christine Palafox. (2018); Human Resources Management in Tourism and Hospitality Industry. Manila: Rex
Book Store Inc.

http://www.hospitalityoperations.com/P/operations management.html

https://www.slideshare.net/nancyprasannajoseph/ppt-hospitality-management-25838717

http://www.johnrobertpowers.ph/courses/hoteloperationsprogram

Prepared by: Checked by: Approved by:

CORINE JOY S. TAPO JENIFER P. PINKIHAN JENNIFER MADONNA G. DAIT

Subject Instructor Chairperson, BSHM Dean, College of Business and Management

IFSU-VPAA-INS-F004
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