...

UNIVERSlTI
-------
TEKNOLOGI
PETRONAS

COURSE VCB4043NDB4053Z - ENGINEERS IN

SOCIETY/ENGINEERS IN SOCIETY (14 WEEKS)
DATE 18 APRIL 2019 (THURSDAY)
TIME 09.00 AM - 12.00 NOON (3 HOURS)

INSTRUCTIONS TO CANDIDATES

1. Answer ALL questions in the OMR sheet given using 28 pencil.

2. Choose either A, B, CorD to indicate the correct answer.
3. Select ONE (1) best answer for each question.

4. DO NOT open this Question Booklet until instructed.

5. You are NOT ALLOWED to bring this booklet out from the Examination Hall.

Note
1. There are THIRTY FIVE (35) pages in this Question Booklet including the
cover page.
ii. DOUBLE SIDED Question Booklet.

Universiti Teknologi PETRONAS

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(2 marks for each question)

1. You are project engineer in charge for the new township in Johor Bahru. Your
project manager requested you to propose the concept of your project to fulfil
sustainable development. Appraise the concept of sustainable development
in your project proposal to your client.

i. Sustainable development is able to answer the needs of the present

generation without compromising the capacity of future generations to
satisfy their own needs.
ii. It is a development aimed at improving the well-being and the quality of
life for all.
iii. It has conditions for sustainability: this implies to protect the existing
resources such as economic, social and natural which may be required
by the future generations to maintain a standard of living at least as
good as ours.
iv. Sustainable development is aimed at the management of natural
resources.

A. i and ii
B. ii, iii and iv
c. i, ii and iii
D. All the above.

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2. As a project engineer for the proposed new township, you are also needed
to interpret clearly the main operational characteristics of sustainable
development in order for your client to accept your proposal.

i. A multidimensional aspect: there are several interrelated dimensions

such as economic, social and ecological. They have to be taken into
account together for any analytical and decision process.
ii. Linkages between generations: this raises the issues of impact on the
next generation, transmission between the generations, intra and inter-
generational equity.
iii. A focus on people's capacity: this brings the issue of participation,
through stakeholders, in the decision-making process, the inclusion of
everybody within a society and the importance of the capacity.
iv. All reduction of poverty in all segments of society.

A. i and ii
B. ii, iii and iv
C. i, ii and iii
D. All the above.

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3. You are a team member assigned to analyze the environmental issues

related to your processing plant in Kerteh, Terengganu. Analyze the
important stages that will involve when addressing an environmental
problem.

i. Defining the environmental Problem.

ii. Establishing goals and measures.
iii. Securing sufficient fund for the project.
iv. Establishing roles and responsibilities.

A. i and ii
B. ii, iii and iv
C. i, ii and iv
D. All the above.

4. Your company is interested in venturing into business focusing on

sustainable development agenda. As a project engineer, you are required to
evaluate the process of education in sustainable development amongst your
team member in term of

i. Informing on Sustainable Development

ii. Strengthening People's Capabilities.
iii. Ensuring that it is done according to the National Educational Policy.
iv. Facilitating the Transmission of Capabilities.

A. iand ii
B. ii, iii and iv
C. i, ii and iv
D. All the above

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5. Environmental problems are a hot-button issue in today's society. Many

organizations have raised the alarm about disappearing habitats and global
warming. The question of what is contributing to these problems is
sometimes controversial, as a project engineer you are requested to
investigate a number of underlying causes of environmental problems with
which most can agree,

i. Climate Change.
ii. Population growth.
iii. Landscape restoration and rehabilitation.
iv. Wasteful use of resources.

A. i and ii
B. ii, iii and iv
C. i, ii and iv
D. All the above

6. A contract is an exchange of promises between two or more parties to do, or

refrain from doing, an act which is enforceable in a court of law. As a contract
engineer, you are needed to distinguish elements of a contract.

i. Offer and acceptance.

ii. Consideration.
iii. An intention to create legal relations.
iv. It is written by a qualified lawyer.

A. i and ii
B. i, ii and iii
C. i, ii and iv
D. All the above

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7. A manufacturing or design defect is sufficient to create a liability even though

no professional negligence was involved or even when the injured party acted
carelessly. As a design engineer, you are required to evaluate the design
aspect of product liability comprises,

i. Strict adherence to government policies.

ii. Thorough testing.
iii. Quality control measures.
iv. Process documentation.

A. i and ii
B. i, ii and iii
C. ii, iii and iv
D. All the above

8. A breach of contract occurs when one party fails to perform his/her part of
the contract. As a procurement engineer in supplying materials to
construction projects, examine the elements of a compensable breach of
contract,

i. The existence of a contract.

ii. Breach of the contract.
iii. Damages to the plaintiff caused by the breach.
iv. -Damages resulting from the breach were not foreseeable at the time
that the contract was made.

A. i and ii
B. i, ii and iii
C. ii, iii and iv
D. All the above

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9. Your supplier for manufacturing plant accused your company of breaching

the contract. As a production engineer summarize the defences to claim of
breach of contract,

i. No breach - either no actual breach occurred or a breach occurred but

liability is limited by a disclaimer clause.'
ii. Limitation period has expired.
iii. The breach did not result in damages.
iv. Damages foreseeable at the time contract was made.

A. i and ii
B. i, ii and iii
C. ii, iii and iv
D. All the above

10. Engineers constantly encounter legal issues in their careers, including daily
encounters with contracts, regulations, and employment issues. Analyze
typical legal situations involving engineers in their career,

i. Preparing a contract to secure the services of a specialized software

company.
ii. Reviewing a contract to determine if the contractor is a government-
approved contractor.
iii. Managing a design project against potential product liability suits.
iv. Testing equipment for compliance with regulations.

A. i and ii
B. i, iii and iv
c. ii, iii and iv
D. All the above

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Case Study on Highland Tower Tragedy

The Highland Towers Condominium located in the district of Hulu Kelang,

Selangor consisted of three blocks 12-storey high apartments named simply Block
1, 2 and 3 respectively. Directly behind the 3 blocks was a steep hill with a stream
flowing west, which would have passed to the south of the Highland Towers site if
it was allowed to follow its natural course. On Saturday, the 11th December 1993,
at about 1.30p.m., after 10 days of continuous rainfall, Block 1 collapsed 14 years
after completion and killed 48 people. Based on the chronology, the High Court
decided that Block 1 had collapsed due to a landslide caused primarily by water
which emanated from the damaged pipe culvert, and the small and unattended
drains. After a series of investigation, Board of Engineers Malaysia (BEM) finally
has brought charges against the consultant engineer of the condominium project.
There are 10 defendants involved in this tragedy as shown in TABLE 1.
During court hearings, The Coroner's Court was told that the architectural
draughtsman for the Highland Towers condominium which collapsed on Dec 11,
1993, was not qualified to draw plans for a 12-storey high building. The
draughtsman of the project was not qualified to draw plans for buildings over 300
m2 in area, that is buildings above 2-storey. Initially, the consultant engineer's
scope of works was only restricted to the structural aspect of Block 1. However the
developer which is the main construction company later engaged the consultant
engineer to take a responsible on the drainage system.
The architectural draughtsman drew and submitted the layout plans for and
on behalf of the main construction company of the project. When submitting the
layout plans and building plans, the draughtsman acted as a registered architect.
The local authority, by some error on their part, did not check the draughtsman's
credentials and permitted him to submit such plans. Further investigation found
that the architectural draughtsman appointed his brother who is a qualified civil
engineer as the consulting engineer of the project.
The decisions of the High Court and the Court of Appeal confirmed that
architects and engineers have a duty to secure the safety, health and welfare of

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the public in the performance of their professional services. BEM have concluded
that the consultant engineer's misconduct showed that he had no regard for public
safety resulting in the death of 48 people and the Board has cancelled his
registration under section 15, Registration of Engineers Act 1967.

TABLE 1: List of Defendants Involved in Highland Tower Tragedy

No Defendants Remarks
1 Developer Properties Sdn Bhd
Engaged by the developer as the architect
2 Draftsman
for the project
Engaged by the developer as the engineer
3 Engineer
for the project
Majlis Perbandaran MPAJ was the local authority for approvals
4
Ampang Jaya related to the project
Arab-Malaysia Finance Owner of 50 lots of bungalow land directly
5
Bhd at the rear of site.
The company that carried out clearing
6 Tropic
works on the 5th defendant's land in 1992
The higher land adjacent to the 5th
7 Owner of Metrolux land
defendant's land
Project manager for the Was in charge of the development of the
8
7th Defendant Metrolux land
Selangor State
9 Selangor Government
Government
Director of Lands and
10 Federal Government
Mines, Selangor

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11. Based on the general overview of the case study, the Block 1 Highland Tower
Condominium tragedy can be avoided if:

i. The condominium is located with a certain distance from a steep hill.

ii. The drainage system is always under preventive maintenance.
iii. The registered architect was appointed in designing the condominium.
iv. The local authority plays its role in approving the condominium project.

A. i. ii and iii
B. ii, iii and v
C. ii and iv
D. iii only

12. Which of the following statement that brought the committee of the Board of
Engineers Malaysia (BEM) to take charge on matters relating to ethics and
professionalism over the tragedy.

i. The consulting engineer was not responsible for his job scope.
ii. The draughtsman acted as a registered architect on this project
iii. The BEM found that consulting project engineer and the draughtsman
were siblings.
iv. The local authority did not check the draughtsman's credentials.

A. i, iii and iv
B. ii and iii
C. ii, iii and v
D. i only

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13. Which of the following statement is true that the tragedy of Highland Tower
is NOT considered as a natural disaster.

i. Block 1 collapsed after 10 days of continuous rainfall.

ii. The landslide occurred due to the location of Block 1 near a steep hill.
iii. Damaged of pipe culvert due to the overflow of water.
iv. The amount of water did not have to be excessive for the landslide to
occur.

A. iii only
B. i and ii
C. ii, iii and iv
D. i, iv and v

14. "Diverting water stream from its natural course and failing to ensure the pipe
culvert diversion was adequate and in nuisance for not maintaining the
drainage system". Based on the case study, the statement is referred to:

i. The 1st defendant.

ii. The 2nd defendant.
iii. The 3rd defendant.
iv. The 4 1h defendant.

A. ii only
B. i, ii and iii
C. i and ii
D. i, ii and iv

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15. In relation with Code of ethics for young engineers, based on Highland Tower
tragedy which of the following under category of supervision that engineers
should NOT DO.

i. An engineer must not over or under certify progress of works.

ii. An engineer must be familiar with and knowledgeable in the work he is
to supervise.
iii. An engineer must not over or under certify progress of works.
iv. An engineer must not certify work not within his expertise.

A. i. iiand iii
B. i and iii
c. ii, iii and iv
D. i, iii and iv

16. From the point of view of engineering ethics, which of the following statement
is an important lesson learned from Highland Tower tragedy.

i. The architects and engineers have a duty to secure the safety, health
and welfare.
ii. The architects and engineers must perform their duties as of their
professional services.
iii. The architects and engineers must ensure they are qualified to
undertake the project.
iv. The architects and engineers must also know when to seek a competent
specialist in areas outside their expertise.

A. i. ii and iii
B. i and iii
c. ii, iii and iv
D. i, ii, iii and iv

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17. The consultant engineer of Highland Tower project was called for a hearing
by the Board of Engineers Malaysia, and they found that the consultant
engineer's guilty on the basis of that:

i. He was responsible for the drainage design.

ii. He was responsible for the installation of pipe culvert.
iii. He was responsible for the overall maintenance of the drainage
system.
iv. He submitted the layout design of drainage system to the local council.

A. i only
B. iv only
C. ii and iii
D. iii and iv

18. In the case study, the court found that the 1st Defendant was liable in
negligence on the following statements pertaining to the tragedy.

i. The developer not engaging a qualified architect for the project.

ii. The developer appointed a qualified consultant engineer.
iii. Failing to ensure proper maintenance of the pipe culvert system.
iv. Inadequate retaining walls that possible to have caused the collapse.

A. i only
B. i and ii
C. ii, iii and iv
D. i, iii and iv

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19. In your opinion, which of the following factors need to be considered by the
developer before the construction of the condominium is approved and
initiated.

i. Market study on construction the condominium can accommodate the

high demand on housing market.
ii. Cutting the slope enables the developer to build the support wall.
iii. Diverting water stream from existed route to the river source.
iv. Clearing ground area to makes way for the construction.

A. i only
B. i, ii and iii
C. ii, iii and iv
D. iii and iv

20. Highland Tower tragedy need to be taken deep lessons to all parties. Which
of the following statements are consider major implications of the Block 1
Highland Tower tragedy.

i. Causes loss of property worth millions of ringgit

ii. Cause damage to the environment seriously affected area
iii. Amendments of the existing act related to environment
iv. Possibilities of decreasing demands over residential on hillsides

A. i and ii
B. i, ii and iii
C. iii, iv and v
D. i, ii, iii and iv

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21. You are managing a major international project, and your contract requires
you to prepare both; a project plan and a quality management plan. Your core
team is preparing a project quality management plan. Your main steps in
developing this plan are to:

i. Determine specific metrics to use in the quality management process.

ii. Identify the quality standards for the project.
iii. Develop a quality policy for the project.
iv. Identify specific quality management roles and responsibilities for the
project.

A. i, ii and iii
B. i, ii, and iv
C. i, iii, and iv
D. ii, iii, and iv

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22. At a software company, your project team decides to adopt Deming's PDCA
Cycle, which stresses that the team should have a working knowledge of
statistical process control to help evaluate quality control outputs. Of all the
topics involved, which of the following is the most important to understand?

i. Sampling and probability

ii. Attribute sampling and variables sampling
iii. Tolerances and control limits
iv. Special causes and common/random causes

A. i, ii and iii
B. i, ii and iv
C. i, iii and iv
D. ii, iii and iv

23. You work as a project manager in the largest hospital in Malaysia. Studies
have shown that patients have to wait for long periods before being treated.
To assist in identifying and prioritizing the factors contributing to this problem,
you and your team have decided to use which of the following techniques?

i. Cause-and-effect diagrams
ii. Pareto analysis
iii. Scatter diagrams
iv. Control charts

A. i, ii and iii
B. i, ii and iv
C. i, iii and iv
D. ii, iii and iv

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24. As the project manager in an electronics firm, the section or unit in which you
can have the greatest impact on the quality of your project is in

i. Quality planning
ii. Quality assurance
iii. Quality control
iv. Quality improvement

A. i, ii and iii
B. i, ii and iv
c. i, iii and iv
D. ii, iii and iv

25. At a manufacturing company, you are asked to select tools and techniques
to implement a quality assurance program to supplement the existing quality
control activities. Which of the following would not be appropriate for this
purpose?

i. Quality audits
ii. Pareto diagrams
iii. Focus groups
iv. Statistical sampling

A. i, ii and iii
B. i, ii and iv
C. i, iii and iv
D. ii, iii and iv

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26. The constancy of Purpose is a core concept for continuous improvement. An

organization displaying Constancy of Purpose must have all the following
elements:

i. Documented and well-disseminated statements of purpose and vision

ii. A set of strategic and tactical plans
iii. An awareness by all members of the organization of the purpose, vision,
goals, and objectives and their roles in achieving them
iv. Separate quality assurance and quality control departments reporting
to senior management to ensure independence in discharging
responsibilities

A. i, ii and iii
B. i, ii and iv
C. i, iii and iv
D. ii, iii and iv

27. As a chemical plant construction manager, you must be concerned with

construction or building codes, particularly in the quality planning process.
You must ensure that construction codes are reflected in your project plans
because

i. Standards and regulations are an input to plan quality

ii. Quality audits serve to ensure there is compliance with regulations
iii. They are a cost associated with quality initiatives
iv. Compliance with standards is an objective of performing quality control

A. i, ii and iii
B. i, ii and iv
C. i, iii and iv
D. ii, iii and iv

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28. The quality assurance department recently performed a quality audit of your
project and identified a number of findings and recommendations. One
recommendation seems critical and should be implemented because it
affects delivery of the product to your customer. Your next steps should
include the following:

i. Call a meeting of your project team to discuss and investigate the

problem
ii. Reassign the team member who had responsibility for oversight of the
problem
iii. Perform product rework immediately
iv. Issue a change request to implement the needed corrective action

A. i, ii and iii
B. i, ii and iv
C. i, iii and iv
D. ii, iii and iv

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29. Project quality management was thought to include only inspection or quality
control. In recent years, the concept of project quality management has
broadened. Which statement is representative of the new definition of quality
management?

i. Quality is designed into the product or service, not inspected into it.
ii. Quality is the concern of the quality assurance staff.
iii. Customers require a documented and, in some cases, registered
quality assurance system.
iv. National and international standards and guidelines for quality
assurance systems are available.

A. i, ii and iii
B. i, ii and iv
C. i, iii and iv
D. ii, iii and iv

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30. At a consumer electronics company, you are a manager for a major

information systems project. Every time, the quality auditor comes to see you
about beginning a quality audit of your project. The team, already under
pressure to complete the project as soon as possible, objects to the audit.
You should explain to the team that the purpose of a quality audit is:

i. To identify non-compliance work practices.

ii. To satisfy part of an ISO 9000 investigation.
iii. To check the accuracy of costs submitted by the team.
iv. To check if the team is following the quality process.

A. i, ii and iii
B. i, ii and iv
C. i, iii and iv
D. ii, iii and iv

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For Question 31 until 35 refer to this scenario: In automotive manufacturing

industry, 'speed to market' and 'costs of production' can make or break a company.
Just-in-time (JIT) philosophy can be introduced to the company which aims to
reduce any risks of company close-down.

31. Propose the flow of materials in the JIT philosophy.

i. low work-flow time within production systems.

ii. low flow of materials through the system.
iii. low response times from suppliers and to customers.
iv. low capability production system.

A. i,ii and iii

B. ii, iii and iv
C. iii and iv
D. i and iii

32. Propose the correct order of building block element, supporting the goal and
the ultimate goal of the JIT triangular structure.

i. modular unit product design, elimination of metal cuttings, rapid flow of

materials through the system.
ii. unique process design, flexible system, lean production.
iii. highly capable production system, flexible system, rapid flow of
materials through the system.
iv. 58, push system, learn while doing.

A. i,ii and iii

B. ii, iii and iv
C. iii and iv
D. i and iii

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33. Justify the importance of speed to market for business is by explaining how
decreased speed to market can hurt:

i. Decreased speed to market gives the competition the advantage when

it comes to innovation, allowing them to reach consumers with new
products, services or offers before you do.
ii. Gives other businesses the opportunity to dominate the market, even
with a substandard product - simply because they got there first.
iii. Allows you to develop a reputation for being a follower rather than an
industry leader.
iv. Permits you to outsource your business to your partners.

A. i and ii
B. ii, iii and iv
C. ii and iii
D. i, ii and iii

34. Suggest how to manage the 'cost of production' so that it will not become
the reason for producing waste due to over processing.

i. procure equipment according to the approved design by engineers.

ii. procure raw materials based on customer demands.
iii. procure a company vehicle as part of an asset.
iv. hire more workers.

A. i and ii
B. i, ii and iii
C. ii, iii and iv
D. i and iii

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35. Suggest the categories of waste that could be managed immediately by the
management of the company once they agree to practice JIT.

i. defect.
ii. waiting.
iii. over processing.
iv. motion.

A. i and ii
B. ii and iii
C. ii, iii and iv
D. i, ii and iv

36. Propose a set of tools that can be used for 'Seiso'.

i. Midea Vacuum Cleaner MVC-SC861 R.

ii. Microfibre Duster Telescopic Handle Extendable Magic Cleaning
Feather Brush Home.
iii. GTE Simple Portable Easily Lift Laptop Computer Desk Multifunctional
Movable Lazy Tables Rotary.
iv. OSH Dressing Table With Mirror with 2 Drawers Floating Shelf.

A. i and ii
B. i, ii and iii
C. ii, iii and iv
D. i and iii

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37. Evaluate the effectiveness of using 'jidoka' in order to detect defect of a

product.

i. help to expedite the rate of production.

ii. prevent the passing of defects from reaching the end workstation.
iii. identify and correct problem areas using localization and isolation.
iv. help to detect a production problem earlier.

A. i, ii and iii
8. ii, iii and iv
C. i, ii and iv
D. i, iii and iv

38. Predict the product design element which is very relevant for the
manufacturing of an automotive fuel container.

i. modular design.
ii. standard parts.
iii. highly capable production system.
iv. kanban system.

A. i and ii
B. ii and iii
C. ii, iii and iv
D. i,ii and iii

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39. 'Big JIT' and 'Little JIT' refer to the number of personnel and authority involved
when practising the JIT philosophy. Assess the correct comparison between
'Big JIT' and 'Little JIT'.

Big JIT Little JIT

i Vendor relations Scheduling materials
ii Inventory management Scheduling
transportation
iii Virtual systems Scheduling inventory
iv Personnel relationship Scheduling
maintenance

A. i and ii
B. i, ii and iii
C. ii, iii and iv
D. i and iii

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40. Argue the supporting benefits of JIT based on the seven categories of waste.

i. JIT is a set of principles that companies should save cost by getting

cheap or DIY equipment.
ii. JIT is a set of principles that companies should hold little or no
inventory.
iii. JIT is a set of principles that companies should highly capable of
producing excess products.
iv. JIT is a set of principles that companies should conduct immediate
production or distribution to the customers.

A. i,ii and iii

B. ii, iii and iv
C. iii and iv
D. ii and iv

41. You are working as a Project Manager in the contractor's office. Your Project
Director assigned you to develop the procedure in the scheduling of your new
infrastructure project in order to meet the main objectives. Your main steps
in developing the procedure can be analyzed as below:

i. Establish the project objectives to be achieved.

ii. Determine work activities, sequencing and activity durations.
iii. Monitor and control the schedule
iv. Arrange the payment to the client.

A i, ii and iii
B. i, ii and iv
C. i, iii and iv
D. ii, iii and iv

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42. Your project team decides to re-schedule the activities due to the delay of
certain activities by adopting the basis of sequencing. From your assessment
of the current performance, you propose the basis of sequencing should be
improved as below:-

i. Process or physical logic- One activity cannot start until another is

partially or totally complete.
ii. Structural requirement- Due to structural stability requirement, one
activity cannot start until a certain amount of another activity has been
completed.
iii. Tolerances and control limits- Should consider critical activity and float.
iv. Resource I economic constraint- Due to limited resources, two activities
may not be able to use a resource at the same time.

A. i, ii and iii
B. i, ii and iv
C. i, iii and iv
D. ii, iii and iv

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43. You work as a project manager in the new township development in the
region. Studies have shown that improper management will cause problems
for project success. Choose the appropriate roles of project manager in order
to meet the project objectives.

i. Planning - tactical (short term planning at PM level to satisfy top

management objectives); or operational (planning at PM level to set
schedule and standards for the works).
ii. Planning - operational (short term planning at PM level to satisfy top
management objectives); or tactical (planning at PM level to set
schedule and standards for the works).
iii. Organizing - creating an organization or team to execute the
managerial objectives and establish how people within it relate and
interact each other.
iv. Controlling -measuring what is actually achieved in term of time, cost,
quality and the corrective appropriate measures taken.

A. i, ii and iii
B. i, ii and iv
C. i, iii and iv
D. i, ii, iii and iv

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44. As the project manager at the construction firm, you are in charge of creating
the organization chart for your new infrastructure project. Assess the main
consideration in order to ensure that your organization chart can perform
efficiently.

i. Setting up a structure that defines hierarchies, roles, authorities, control,

interaction & communications mechanisms.
ii. No universal or standard structure for the organization - must suit a
particular project situation
iii. Though temporary in nature, it must also interact with permanent
external and internal organizations.
iv. Though permanent in nature, it must also interact with permanent
external and internal organizations.

A. i, ii and iii
B. i, ii and iv
C. i, iii and iv
D. i, ii, iii and iv

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45. As a project manager for a new processing plant, you must concern with the
control system to be used at every stage of the project life cycles. Assess
items need to be controlled during all stages of the project.

i. To establish the end-financier of the project.

ii. To ensure that the final product will satisfy the client and meet the
specifications of the Project Charter.
iii. To ensure all 'Plans" are being executed and strictly followed (Schedule
Plan, Cost Plan, Quality Plan).
iv. To check the efficiency or quality of the product delivered.

A. i, ii and iii
B. L ii and iv
C. ii, iii and iv
D. i, ii, iii and iv

46. Your department recently performed a schedule control audit of your project
and identified a number of primary inputs need to focus in order to ensure the
project can be completed on time. Appraise the main inputs that will affect
the completion of your project.

i. Schedule as planned acts as the basis for comparison

ii. A set of strategic and tactical plans
iii. Information on approved schedule changes
iv. Information on time performance such as the actual progress

A. i, ii and iii
B. i, ii and iv
c. i, iii and iv
D. ii, iii and iv

31
 VCB4043 I VOB4053Z

47. As a project manager, you must be concerned with techniques that can be
practised in the time control process. You must ensure that the project
progress smoothly. Therefore, propose techniques for controlling time
effectively at project sites.

i. Schedule comparison bar charts those can display two bars for each
activity, one shows current status, the other the original schedule.
ii. The updated schedule which can update changes in start and finish
dates.
iii. Performance measurement can measure variations in project schedule
that may occur.
iv. Project management software can track actual progress dates versus
planned dates and forecast effect of changes.

A. i, ii and iii
B. i, ii and iv
C. i, iii and iv
D. ii, iii and iv

32
 VCB4043 I VDB4053Z

48. Your project director assigned you to carry out Earned Value Analysis (EVA)
for the current pipe installation project to compare the cost value of work done
with the value of work that should have been done. Assess the important of
earn value analysis for your current project in order the project will satisfy the
client.

i. Earned Value Analysis (EVA) is an objective method of determining

project performance instead of subjective approaches
ii. Apply Earned Value Analysis (EVA) enforces the project discipline of
tracking project actual performance against baseline costs and dates
iii. Apply Earned Value Analysis (EVA) enforces the project discipline of
tracking project actual performance against baseline schedule and
quality
v. Estimate at Complete calculation can forecast true project costs based
on project performance

A. i, ii and iii
B. i, ii and iv
c. i, iii and iv
D. ii, iii and iv

33
 VCB4043 I VDB4053Z

49. Your treatment plant project progress is behind schedule nearly 20%. In order
to avoid further delay, as a project manager, you have to immediately carry
out resource levelling. Assess the advantages of resource levelling to the
overall time completion of the project.

i. Resource levelling applies to resources which are hired such as labour

and equipment as the need for these resources fluctuates greatly as
some activities finish (requiring resources) while others start (releasing
resources).
ii. Resource levelling makes use of "floats" or time tolerances in the
schedule to re-schedule resources and bring back any deviation of
actual progress from the schedule to within acceptable limits.
iii. Resource levelling improves efficiency and minimize project cost by
optimizing labour usage and cost.
iv. Resource levelling applies to resources which are hired such as labour
and equipment as the need for these resources fluctuates greatly as
some activities start (requiring resources) while others finish (releasing
resources).

A. i, ii and iii
B. i, ii and iv
c. i, iii and iv
D. ii, iii and iv

34
 VCB4043/ VDB4053Z

50. As a project manager for a completed infrastructure project with minor

defective works, propose the appropriate mechanisms need to be performed
by the client to ensure that the completed project can be taken over by the
client smoothly.

i. Certificate of Practical Completion to be issued to the contractor,

together with a list of outstanding works and defects observed in a
project to be carried out or made good during Defects Liability Period.
ii. 5% of the performance bond to be released to the contractor.
iii. 2.5% of the performance bond to be released to the contractor.
iv. Handing Over Document is prepared and signed by the client. This
starts the handing over of responsibility to the client for the whole
project.

A. i, ii and iii
B. i, ii and iv
C. i, iii and iv
D. i, ii, iii and iv

35
OPERATION MANAGEMENT
 QUALITY MANAGEMENT (SLIDE 1)

OBJECTIVE OF QUALITY MANAGEMENT

▪ To realize what quality means (definition of quality).
▪ To know the most important quality pioneers and theories for quality.
INTRODUCTION TO QUALITY MANAGEMENT
▪ Quality is a universal phenomenon that has been a matter of great concern throughout
recorded history.
▪ It was always the determination of providers and makers to ensure that their
products/services meet the customer’s desire.
▪ With the advent of globalization and the competitive market, the emphasis on quality
has increased.
▪ Quality concepts moved through different stages such as inspection, quality control,
quality assurance, and total quality to reach the quality concept called Total Quality
Management (TQM).
▪ Continuous improvement in quality tools, techniques, and philosophies of quality
management is taking place on a regular basis.
▪ Quality concepts, principles, methods, and processes, along with quality systems,
environmental systems, and health and safety provisions, are integrated to create a
new quality concept known as the Integrated Quality Management System.
DEFINITION: QUALITY
▪ The characteristics of a product or service that bear on its ability to satisfy stated or
implied needs.
▪ A product or service free of deficiencies.
▪ If further states that it is
• Based on customers’ perceptions of a product’s design and how well the
design matches the original specifications.
• Achieved by conforming to established requirements within an organization.
▪ The International Organization for Standardization (ISO, 1994a) defines quality as
“the totality of characteristics of an entity that bears on its ability to satisfy stated or
implied needs.”
▪ Quality is “fitness for use”
▪ Quality is “conformance to requirements”
▪ Quality is a dynamic state associated with products, services, people, process and
environment that meet or exceed customer expectation.
ATTRIBUTES
PRODUCT QUALITY SERVICE QUALITY
Performance Tangibles
Features Service reliability
Reliability Responsiveness
Conformance Assurance
Durability Empathy
Serviceability Availability
Aesthetics Professionalism
Perceived quality Timeliness
Completeness

QUALITY PIONEERS: W. EDWARDS DEMING

▪ Deming is perhaps the best-known quality pioneer.
▪ His approach to quality was statistically based.
▪ 1940, he worked at US Census Bureau.
▪ During World War II, he worked with U.S. defence industries.
▪ After World War II, Deming went to Japan under government sponsorship to assist
with a population.
DEMING CYCLE

▪ Plan: Recognize an opportunity and plan a change.

▪ Do: Apply the change. Carry out a small-scale study.
▪ Check: Review the test, analyze the results and identify what you’ve learned.
▪ Act: Take action based on what you learned in the check step: If the change did not
work, go through the cycle again with a different plan. If you were successful,
incorporate what you learned from the test into wider changes. Use what you learned
to plan new improvements, beginning the cycle again.
DEMING’S 7 DEADLY DISEASE FOR MANAGEMENT

1. Lack of constancy of purpose.

2. Emphasis on short term profits only.
3. Evaluation of performance, merit rating or annual review.
4. Mobility of management.
5. Running a company on visible figures alone.
6. Excessive medical costs for employee health care.
7. Excessive costs of warrantees.

CROSBY’S CONCEPT OF ZERO DEFECT

• Focuses on customer satisfaction as measure of quality control

• Zero Defect (ZD) = Do it right first time
• 14 steps to improve quality:
▪ Make it clear management is committed to Quality
▪ Form Quality improvement teams with representatives from each department
▪ Raise Quality awareness among all staff
• Criticism of ZD slogan
▪ Can be counter-productive (e.g by Deming)
▪ Do not drive the “use of proper statistical tools (Montgomery)
▪ Too ambitious/unrealistic/impossible to achieve
▪ Just aim for it will do
▪ More realistic is 6 sigma-more statistical base

BASIC TOOL OF QUALITY

1. Quality begins with education and ends with education

2. The first step in quality is to know the requirements of the customer

3. The ideal state of quality control is when inspections is no longer necessary

4. Remove the root causes, not the symptoms

5. Quality control is the responsibility of all workers and all divisions

6. Put quality first and set your sights on long-term objectives

7. Marketing is the entrance and exit of quality

8. Top management must not show anger when facts are presented to subordinates

9. 95% of the problems in a company can be solved by the 7 tools of quality

10. Data without dispersion information are false data.

7 QUALITY IMPROVEMENT TOOLS : CAUSE & EFFECT DIAGRAM

The cause-and-effect diagram is also called an Ishikawa diagram or fishbone diagram. It is

used to organize and graphically display multiple causes with an effect

7 QUALITY IMPROVEMENT TOOLS : CHECKSHEET

A check sheet is a structured list, prepared from the collected data, to indicate how often each
item occurs. Table illustrates a check sheet for approval record.
7 QUALITY IMPROVEMENT TOOLS : CONTROL CHART

The control chart is the fundamental tool of statistical process control. It is a graph used to
analyse variation in a process. By comparing current data to historically determined lines, one
can arrive at a conclusion regarding whether the process is stable or is being affected by special
cause of variation. There are many types of control charts. Each is designed for a specific kind
of process.

7 QUALITY IMPROVEMENT TOOLS : FLOWCHART

A flowchart is a pictorial tool that is used for representing a process in sequential order.
Flowcharts can be applied at all stages of the project life cycle. Figure illustrates a flowchart
for concrete casting.
7 QUALITY IMPROVEMENT TOOLS : HISTOGRAM

The histogram is a pictorial representation of a set of data. It is created by grouping

measurements into cells, and it displays how often the different values occur. Figure illustrates
a histogram for manpower for a period of one month.

7 QUALITY IMPROVEMENT TOOLS : PARETO

Pareto analysis is a graphical representation of frequency of occurrence. Pareto charts are used
to identify those factors that have the greatest cumulative effect on the system, and thus, less
significant factors can be screened out from the process. Pareto analysis can be used at various
stages in a quality improvement program to determine which step to take next.

7 QUALITY IMPROVEMENT TOOLS : SCATTER

The scatter diagram is a plot of one variable versus another. It is used to identify potential root
cause of problems and to evaluate cause and- effect relationship. Figure illustrates a scatter
diagram for length versus height of rods.
WHAT IS 6 SIGMA?
• Six Sigma is a process quality technique that focuses on reducing variation in the process and
preventing deficiencies in the product.
• In a process that has achieved Six Sigma capability, the variation is small compared to the
specification limits.
• Six Sigma started as a defect reduction effort in Motorola manufacturing and was then applied
to other business processes for the same purpose.
• Sigma is a Greek letter, σ, standing for standard deviation. Standard deviation is a statistical
way to describe how much variation exists in a set of data, a group of items, or a process.
• Six Sigma means that, for a process to be capable at the Six Sigma level, the specification limits
should be at least 6σ from the average point.
• So, the total spread between the upper spec. (control) limit and the lower spec. (control) limit
should be 12σ.
• Sigma provides a relative method to measure improvement.
• It simply measures how many times a customer’s requirements were not met (a defect), given
a million opportunities.
• Sigma is measured in defects per million opportunities (DPMO).
• Minimizing variation is a key focus of Six Sigma.
• Variation leads to defects, and defects lead to unhappy customers.

WHAT IS 6 SIGMA?
• Six Sigma is a smarter way to manage a business or a department.
• Six Sigma puts the customer first and uses facts and data to drive better solutions.

6 SIGMA TARGET 3 MAIN AREAS

• Improving customer satisfaction
• Reducing cycle time
• Reducing defects

6 SIGMA TARGET METHODOLOGY

Six Sigma is an overall business improvement methodology that focuses an organization on:
1. Aligning key business process to achieve these requirements
2. Utilizing rigorous data analysis to minimize variation in these processes
3. Driving rapid and sustainable improvement in the business process by reducing defects,
cycle time, impact to the environment
4. Timely execution
6 SIGMA ROADMAP
DECISION SELECTING DEVELOPMENT IMPLEMENTATION MAINTENANCE
IMPLEMENTATION
TEAM

• DECISION TO • 1)SELECT A CROSS • Develop quantifiable • DATA COLLECTION • MAINTAIN AND

FUNCTIONAL TEAM goals DAMAIC OR DMAIDV ENHANCE THE
PURSUE 6 PROGRAM
• a) sponsor • Develop
SIGMA implementation plan
• b) champion
PROGRAM • Establish plan
• c) Team leader
• EDUCATING • d) Team Members
COMPANY'S • 2) TRAINING
LEADERSHIP ON • a) Green Belt
SIX SIGMA • b) Black Belt
• IDENTIFYING AN • c) Master Black Belt
OUTSIDE
CONSULTANT TO
ASSIST THE
PROJECT
• SET DEADLINE

6 SIGMA ROADMAP TEAM

• Black Belt Team: assigned to complex, high-impact process improvement projects or
to designing new products, services, or complex processes. Black Belts are internal Six
Sigma practitioners, skilled in the application of rigorous statistical methodologies, and
they are crucial to the success of Six Sigma. Their additional training and experience
provide them with the skills they need to tackle difficult problems.
• Green Belt teams: tackle less complex, high-impact process improvement projects.
Green Belt teams are often coached by Black Belts or Master Black Belts. They perform
many of the same functions as Black Belts, but their work requires less complex
analysis. Green Belts are trained in basic problem-solving skills and the statistical tools
needed to work effectively as members of process improvement teams.
• Breakthrough: While creating simple processes, sophisticated statistical tools may not
be needed. Breakthrough teams are typically used to define lowcomplexity, new
processes.
• Blitz teams: are put in place to quickly execute improvements produced by other
projects. These teams can also implement digitization for efficiency using a new
analytic tool set.
6 SIGMA FUNDAMENTAL OBJECTIVES
ENGINEERING DEFINITION OF QUALITY

• Quality is inversely proportional to variability

• Quality Improvement is the reduction of variability in process and product.
QUALITY AND GLOBAL COMPETIVENESS

• International trade known no boundary but subject to customers choice and demand
plus other factors like political matter.

• Customers groups set their own quality of product that meet their need. Customers in
Europe and in Asia request different quality and different specification.

• Japan is the champion in global competitiveness -Japan> German > Switzerland >
Denmark > US

• Japan has highest standard of living (first indicator of competitive status) as well as
highest investment rate (Japan=29%, US 22%) and highest school days in a year among
industrialized countries (Japan=240 day, US=178 day)

• Other indicators of national competitive status are manufacturing productivity,

investment, and trade

• Key point is that Japan spend more on education

 ORGANIZATION FOR INTERNATIONAL STANDARD (ISO) (INTRO)

• ISO is the world’s largest developer and publisher of international standards.

• It is a nongovernmental organization that forms a bridge between the public and private
sectors.

• ISO has more than 16,500 international standards.

• Of all the standards produced by ISO, the ones that are most widely known are the ISO
9000 and ISO 14000 series.

• ISO 9000 has become an international reference for quality requirements in business-to-
business dealings.

• ISO14000 looks to achieve at least as much, if not more, in helping organizations to meet
their environmental changes.

• ISO 9000 certification is well implemented by multinational corporation.

• Well known in Europe and worldwide for continuous improvement in quality products.

• ISO 9000 provide documentation for quality system in a series of manual to facilitate trade
through supplier conformance.

ORGANIZATION FOR INTERNATIONAL STANDARD (ISO) [THE STANDARD]

ISO standards are updated periodically since they were originally published in 1987. ISO 9000
comprises several standards:

• ISO 9000: Quality management and quality assurance standards.

• ISO 9001: Quality systems—Model for quality assurance in design, development,

production, installation, and servicing.

• ISO 9002: Quality systems—Model for quality assurance in production installation and
servicing.

• ISO 9003: Quality systems—Model for quality assurance in final inspection and test.

• ISO 9004: Quality management and quality systems element guidelines.

ISO 9000 QUALITY MANAGEMENT SYSTEM

• ISO 9000 quality system standards are a tested framework for taking a systematic
approach to managing the business process so that organizations turn out products or
services conforming to customer’s satisfaction.

• The typical ISO quality management system is structured on four levels, usually portrayed
as a pyramid.

• On top of the pyramid is the quality policy, which sets out what management requires its
staff to do in order to ensure quality management system.

• Underneath the policy is the quality manual, which details the work to be done. Beneath
the quality manual are work instructions or procedures.

ISO 9000 Quality Management System

▪ The bottom level of hierarchy contains forms and records that are used to capture
the history of routine events and activities.
▪ The number of manuals containing work instructions or procedures is determined
by the size and complexity of the organization. The procedures mainly discuss the
following:
▪ What is to be done?
▪ How is it done?
▪ How does one know that it has been done properly (for example, by inspecting,
testing, or measuring)?
▪ What is to be done if there are problems (for example, failure)?
ISO CERTIFICATION

▪ “certification” refers to the issuing of written assurance (the certificate) by an

independent, external body that has audited an organization’s management system and
verified that it conforms to the requirements specified in the standard.
▪ “Registration” means that the auditing body then records the certification in its client
register so the organization’s management system has therefore been both certified and
registered. Therefore, in the ISO 9000 and ISO 14000 contexts, the difference between
the two terms is not significant and both are acceptable for general use.

S I R I M

▪ SIRIM Berhad, formerly known as the Standard and Industrial Research Institute of
Malaysia (SIRIM), is a corporate organization owned wholly by the Malaysian
Government, under the Minister of Finance Incorporated (1996).
▪ It has been entrusted by the Malaysian Government to be the national organization for
standards and quality, and as a promoter of technological excellence in the Malaysian
industry. The main headquarters is in Shah Alam, Selangor.
 QUALITY MANAGEMENT (SLIDE 2)

DESIGN FOR QUALITY & RELIABILITY

▪ Prevent product failures rather than react to them

▪ Create the culture to design quality and reliability into the products and services.
▪ Use product development teams to ensure that the quality and reliability issues properly
represented.
▪ Understand in detail the capabilities and limitations.
➢ Requires answer to set of questions:

• What is the functions customer wants?

• What are the capabilities of current products?

• Is there better material available?

• How much the product cost for successful marketplace?

• What is critical attribute of performance?

• How much performance does customer want?

QUALITY FUNCTION DEPLOYMENT (QFD)

• Quality Function Deployment (QFD) is a technique for translating customer

requirements into technical requirements.
• It was developed in Japan by Dr. Yoji Akao in the 1960s to transfer the concepts of
quality control from the manufacturing process into the new product development
process.
• QFD is referred to as the “voice of the customer” which helps in identifying and
developing customer requirements through each stage of product or service
development.
• It is a development process that utilizes a comprehensive matrix involving project team
members.
BENEFIT OF QUALITY FUNCTION DEPLOYMENT (QFD)

• Improves Customer Satisfaction

✓ Creates focus on customer requirements

✓ Uses competitive information effectively

✓ Prioritizes resources

✓ Identifies items that can be acted upon

✓ Structures resident experience/information

• Reduces Implementation Time

✓ Decreases midstream design changes

✓ Limits post introduction problems

✓ Avoids future application opportunities

✓ Surfaces missing assumptions

• Promotes Teamwork
✓ Based on consensus

✓ Creates communication at interfaces

✓ Identifies actions at interfaces

✓ Creates global view out of details

• Provides Documentation
✓ Documents rationale for design

✓ Is easy to assimilate

✓ Adds structure to the information

✓ Adapts to changes (a living document)

✓ Provides framework for sensitivity analysis

QUALITY FUNCTION DEPLOYMENT (QFD) HOUSE OF QUALITY

The house of quality is made up of following major components:

1. WHAT
2. HOW
3. Correlation matrix (Roof)—technical requirements
4. Interrelationship matrix
5. Target value 6. Competitive evaluation

• The WHAT is the first step in developing the house of quality.

• It is a structured set of needs/requirements ranked in terms of priority and the levels of
importance being specified quantitatively
• QFD is being applied virtually in every industry and business— from aerospace,
communication, and software to transportation, manufacturing, services, and
construction.
• QFD helps in constructing one or more matrices containing information related to
others.
• The assembly of several matrices showing correlation with one another is called “house
of quality” and is the most recognized form of QFD.
• QFD implementation, house of quality step by step procedure to see house of quality is
developed and analyzed.
APPLICATION: HOUSE OF QUALITY

• Universities
➢ Design course content & curriculum
➢ Support services
• Business and Defense Organizations
➢ Budgeting
• Designing training modules
• Effective management tool
• Customer expectations are used to drive design process or to drive improvement in
service industries

HOUSE OF QUALITY METHODOLOGY STUDY SENDIRI KAT SLIDE

COMPILATION OF EIS TEST 1 QUESTIONS
ii , iii , iv
Taca comel tk?
 {p,.'n e.

vAB 4042/EGB
5012

T E S T : SEM1t 2008(40 MARKS)

AnswerALL questions
on the OMRsheetprovided.
ChooseonlyONE(1) answerfor
eachquestion.
All questionscatryequalmarks.

1. Whichof the following

is not one of Deming'sDeadlyDiseases
that preventsa
countryfromachieving
top qualityand competitiveness
in worldmarket?

A. Lack of_constancy
of purpose
Emphasison short-termprofits
-P
C. Eliminateslogan This is regarding Deming 14 points
D. Excessivecostsof warrantees

2' Jurantrilogyidentifiesthree essentialprocessesfor managersto improvequality.

They are:

"{. Planning,controland improvement

B. Control,planningand training
C. Planning,controland learning
D. Learning,trainingand control

3. Which of the followingqualityleadersintroducedthe Paretolaw basedon g0/20

rule?

A. W. EdwardsDeming
\
@i JosephM. Juran
,g Kaorulshikawa
D. PhilipCrosby

2
 vAB 4042/EGB50

Whichof thefollowing notthe qorepartof the qualitymanagement

content?

A. Leadership
-z
B. Qualityassurance/
C. Employee
improvement'/
,t planning
Strategic

5. Total QualityControl(TOC) book written by Feigenbaumsproposedquality

as the followingthree-stepprocesses
improvements belowexcept

A. qualityleadership
.B qualitytechnology
C. organizational
commitment
D. customersatisfaction

___6 :'R e li a b i l i ty i s v eri mportanti n ' p r o d u c t d e s

reliabilityare

A. FMEA and FTA

B. CAD and FMEA
C. FTA and CAD
CAM and CAD

7. The characteristics
of the engineeringprofessioninvolve

Use of judgementin engineeringdesign

B. Vocationalexperience
C . Physicalstrength
D, Innovation
 vAB 4042IEGB5012

Professionalengineeringsocietiesare all except

A. Boardof Engineers,Malaysia'/
B. Institution
of Engineers /
Malaysia
C. Institution
of Mechanical
Engineers,
UK
/ MechanicalEngineering
Club

9. An engineering graduateshouldregisterwith Institution

of Engineers
Malaysia
(lEM)if he considers
to

A. Becomea graduatestudentin engineering

at a Malaysianuniversity
B. Becomea Professional
Engineerin Malaysia

v
D.
Legallywork as an engineerin Malalsia...
Set up businessin engineering
services

10. A ProfessionalEngineercannot becomeboth the colgultant and co,q!.1gltor

for a
same projectexceptfor

A. Engineerswho have beenworkingfor morethan 20 years

B. Projectsawarded before 2002

,P Turnkeyprojects
D. Projectsawardedby closetender

11. The Engineering

Professioninvolvesthe followingexcept:

A. Assuranceof publicsafetyof developedproducts.,,

.{ Assuranceof economicstability
C. Acceptanceof paymentfor servicesgiven
D. Boundby standardsset by engineering
societies-
 vAB 4042IEGB501.

whohaspassedthe Professional
12. An engineer withthe IEMcdnnot
lnterview

A. the Directorof an engineering

Be-come firm
construction
B. Usethetitlelr (lngenieur)
,tr.' Declarehimselfas a CorporateMemberof IEM
D. Pursuea PhDdegreein engineering

/\-,
g BEMhasthe followingboardmembersexceptfor

A. Secretary
B. Professionalengineer;
C. MemberfromBoardof ArchitectsMalaysia
. Representative and Innovation
fromMinistryof Science,Technology "'

14. ln Malaysia,a registeredmemberof the BEM who has just obtaineda recognised
degreein engineering
is knownas a

A. Studentmember
.g Graduateengineer
C. P ro fe ssi o n a l e n g i n e e r
D. Postgraduate

15. Everyengineerregisteredwith BEM is responsibleto

A. Monitorhis careerdevelopment
B. Dischargehis dutiesto his family*
C. Regularlyattendthe meetingconductedby ihe Board

,P'. Upholdthe dignityof his profession

5
 vAB 4042IEGB5012

A privatepractising
Professional
Engineer(PE)who is certifiedby BEMcannot

A. Participate
in politics
B. Be a memberof the militaryforce
C. Be a committee
memberin the Institution
of Engineers
Malaysia
(lEM)
-D. lntervenein connection workentrustedto anotherpE
withengineering

17. The followingare the principalobjectivesof projectmanagementexcept

:--

A. to ensurethe projectwill be completedwithinthe budget

B. to ensurequalityis achieved/
E. to see that contractorswill be paid on time
D. to ensurethe projectwill be completedon time

18. Whichof the followingis not a characteristic

of a constructionproject?

A. Fragmented.
B. C o n ti n u o u s.
Unique.
-9.
D. Labourintensive

19. The followingare the maindutiesof the ProjectManageron a construction

site
except

A. creatingan organizational
structurefor the project-
B. monitoringprogressof works-,
C. makingpaymentcertificates
to sub-contractors
p. advertisingand recruitingnew staff

6
 501
vAB 4042|EGB

20. Which of the following constructionprojects would normally require site

fromall fourmainbranches
engineers (civil,mechanical,
of engineering electrical
andchemical)?

A. Hydro-electric
dams
B. Officetowers
/ Petrochemicalplants
bridgesl
D. Cable-stayed

21. criticalpathactivities
In projectscheduling, are

thatneedto be carriedout on time/

I activities
ll activities date-
thatset the completion
thathaveno "float"'
fll activities
thatare criticalto the safetyof the structurebeingconstructedv
fV activities

A. I and ll only
B . ll a n d l l l o n l y
C . l, l l a n d l l l o n l y
p. All of the above

22.. Which of the followingare parts of the projectcontrolprocess?

-.-_---_._\

I Determiningthe currentstatusof the projectschedule -z

factorsthat createschedulechanges
ll ldentifyingthe influencing
of the projectschedulechanges
lll Assessingthe consequences
lV Applyingcorrectivemeasuresand re-planning
A. I a n d l l o n l y
B. ll and lll only
C. l, ll and lll only
,'6. nn of the above

7
 vAB 4042IEGB5012

what typeof diagramming

methoddoesthe diagrambelowrepresent?

it Precedence Diagramming
Method
B. ArrowDiagrammingMethod
C. AcrobatDiagramming
Method
D. PertDiagramming
Method

start
O

Finish

1]

24. ElectricitysupplyAct 1gg0 of Malaysiadefinesa competentpersonas

A. one who has experiencein electricalwork

B. one who is good in repairand maintenance
of electricalequipment
-U.' onewho holdsa certificateof competencyissuedby the EnergyCommission
D. one who holdsa certificateof competencyissuedby Tenaga Nasional

25. which of the followingis not the functionof the Energycommission?

A. To issuelicensesunderSectiong of thisAct
B . To exerciseregulatoryfunctionsin respectof the service of providing

C . ;;:::it:
thatarrreasonabredemandsor erectricitv
are satisried
D To conductcoursesto produceengineers
andtechnicians
 vAB 4042IEGB501.

26. Accordingto ElectricitySupply Act 1990 of Malaysia,the responsibilityof

reportingseriousaccidentslieswiththe

n. o*ner of the premises

B. licensee
or supplyauthority
6. management
committee
D. technician

27. lA/hich of the followingacts is not an offence under Section B of the Electricity
SupplyAct 1990of Malaysia?

A. Refusing any authorized officer or police officer not below the rank of
inspectoraccessto any place
pl Unknowingly
givingfalseinformation
C. Refusingto give any authorizedofficeror policeofficerinformationrelatingto
an offenceor suspectedoffence
D. Assaults,obstructions, hindrancesor causingdelay to any authorizedofficer
or policeofficerin the executionof his duty

28. The followingacts are consideredoffences under Section 37 of the Electricity

SupplyAct 1990,except

A. dishonestextractionof electricity
B. dishonestuse of electricity

;2. consumptionof electricity

D. preventionof meter installationfor recordingthe consumptionof electricity

I
 vAB 4042IEGB5A12

29. The characteristics

of the engineeringprofessioninvolvethe following
-except

A. specialized
skills,
B. approved engineeringLducation -
,E'. specified
durationof industrial
experience
D. useof judgment in engineeringdesign_z

30. Engineering
societiesare established
mainlyto

A. monitorgovernmentprojects
B. raisefundsfor the welfareof members
C. competewith othersocieties
,8. set professionalstandards

31. The roleof an Engineerincludesthe following,exce-gt

A. advancingthe scienceof engineeringu-

B. sustaining
the integrityof the profession/
p:. ensuringthat fellowengineersget priorityin all decisions
D. ensuringsafetyat all stagesof the project.z

32- The followingare factorscontributing

to the diminishinginterestin scienceand
engineeringeducbtiol,elqept:

A . society:negativeimage,environment/
B. communication: difficultyof studentto relateschoolscienceand mathematics
to currentsociety
C economy:financialproblem,globalwarming
p opportunity:
limitedcareerprogression

10
 vAB 4042IEGB50

33. A "Prdject"is definedas :

multiplesourcesof
with manyobjectives,
A. a large,complexundertaking
endpoint
fundingandno discernable
for the
headedby a projectmanagerwho is responsible
B. a groupof activities
end product
/ a coordinated
undertaking directedtowardsa specific
activities
of interrelated
goalthat hasa finiteperiodof performance
D. all of the above

34. Structure(WBS)is :
TheWorkBreakdown

orientedfamilytreeof the project

A. An organization
B. A taskorientedfamilytreeof the project
-8: A and B
- D. Noneof.theabgve

35. Which of the followingcan be trackedusingthe Work BreakdownStructure?

A. Time u
B. Cost
C. Procedure
D .A andB

36. the logicdiagram(sequencingof activities)from

Youstartdeveloping

/. tnebeginning
B . th e mi d d l e
C. the tail end
D . a n y p l a ce

11
 vAB 4042/EGB5012

37. WhatdoesPERTstandsfor :

Evaluationand ReviewTechnique
/: Per'formance
and Response
B. ProgressEvaluation Technique
C. ProgramEvaluationand ReviewTechnique
and ReviewTechnique
Evaluation
D. PETRONAS

38. The t Projectis referredto as :

time
lmplementation
-Af
B. Lifecycle
cycle
C. Operations
D. Noneof the above

39. The mostimportant to helpa projectmanagercontrolthe project

paperurrork
is the :

iX. WorkBreakdownStructure
B. Specifications
of Work
C. Statement
D. Schedule

40. lf the cuTJ4a'gve;rcjgal-p.roqlessachieved for a Project is 20oh, the cost at

completionis budgetedat RM 100,000and the actualcost to date is RM 30,000
for the project?
whatis theq.?tngdioalue

A. RM 30,000
B. RM20,000
,2".RM 10,000
D. RM70,000
- ENDOF PAPER-
(ThisQuestionPapersmustnotbe takenoutfromthe ExamHall)

12
1. As a project manager you receive a proposal from your partner to develop a new engineering smart township in
Penang. Assess the characteristics of engineering projects should be assessed base on the characteristics below.
(PM – Slide 11)
i. Have specific goals
ii. Have a set of different activities
iii. Has no risk and uncertainty
iv. Often complex and fragmented

2. As a scheduling engineer for pipelaying works, assess the procedure in scheduling the project (PM – Slide 32)
i. Establish the project objectives to achieve
ii. Determine work activities and sequencing
iii. Determine the activity durations
iv. Determine the illogical relationships

3. Project Engineers constantly encounter legal issues in their careers, including daily encounters with contracts,
regulations, and employment issues in the projects. Typical legal situations they find themselves includes the
following.
i. Preparing a contract to secure the services of a specialized software company.
ii. Reviewing a contract sum to suit with the contractor's financial capability.
iii. Managing a design project against potential product liability suits.
iv. Testing equipment for compliance with regulations.

4. Your project director assigned you to carry out Earned Value Analysis (EVA) for current pipe installation project to
compare the cost value of work done with the value of work that should have been done. Assess the important of
earn value analysis for your current project in order the project will satisfy the client. (PCT – Slide 21)
i. Apply Earned Value Analysis (EVA) enforces the project discipline of tracking project actual performance
against baseline costs and dates.
ii. Earned Value Analysis (EVA) is an objective method of determining project performance instead of
subjective approaches.
iii. Apply Earned Value Analysis (EVA) enforces the project discipline of tracking project actual performance
against baseline schedule and quality.
iv. Estimate at Complete calculation can forecast true project costs based on project performance.

5. Your client requested you to carry out cost optimization for your proposed processing plant in Terengganu. As a
project manager for that engineering projects, assess the characteristics below should not be taking into
consideration. (PM – Slide 11)
i. Temporary and one-time
ii. Consume resources
 iii. Has no risk and uncertainty
iv. Often straight forward

6. As a project manager in construction company, assess the main characteristics of organization in order to ensure
project can be completed on time. (PM – Slide 18)
i. Standard structure for organization – suit for all project situation.
ii. Though temporary in nature, it must also interact with permanent external and internal organizations.
iii. Involves the setting up a structure that defines hierarchies, roles, authorities, control, interaction &
communication mechanisms.
iv. Organization is the creation of a control and communication system that allows management to achieve its
objectives.

7. As the project manager in an electronics firm, the section or unit in which you can have the greatest impact on
the quality of your project is in
i. Quality planning
ii. Quality assurance
iii. Quality control
iv. Quality defect

8. Your project manager requested you as a project engineer to propose the critical path for your new processing
plant to fulfil the project objectives. Assess the main characteristics of critical path method in your project
planning. (PM – Slide 45)
i. Longest series of all the activities and also sets the project completion time.
ii. Any activity along the critical path is called a float activity.
iii. Must be carried out exactly on time, otherwise causes project delay.
iv. Each critical activity must be carried out immediately after a precedent activity.

9. You are working as project manager in contractor’s office. Your project director assigned you to assess the
necessity of implementing project management in your project. (PM – Slide 15)
i. The inherent characteristics of engineering projects are complex and fragmented require a systematic
approach in managing the activities and resources.
ii. The inherent characteristics of engineering projects are large in size require a systematic approach in
managing the activities and resources.
iii. The inherent characteristics of engineering projects are unique require a systematic approach in managing
the activities and resources.
iv. The inherent characteristics of engineering projects are low risk require a systematic approach in managing
the activities and resources.
10. Your project manager requested you as a project engineer to establish the steps for the resource allocation and
levelling to improve project delivery comprises of. (PCT – Slide 25)
i. Determine total cost of project
ii. Identify key resource and produce bar chart using network data
iii. Plot histogram of resource demand
iv. Reschedule timing of activities using float to obtain a more even demand profile

11. As a project manager, you must be concerned with techniques those can be practiced in the cost control process.
Also, you must ensure that the project progress smoothly. Therefore, propose the pre-defined objectives of
projects as below.
i. To complete the project on time.
ii. To update schedule which can update changes in start and finish dates.
iii. To complete the project within budget.
iv. To complete the project with the desired quality.

12. As a scheduling engineer for processing plant, appraise the characteristics of bar chart should be used for the
project. (PCT – Slide 34)
i. Activities are represented by bars in proportion to their duration.
ii. An activity is a task whose performance contributes to the completion of the overall project.
iii. Easy to construct and understand.
iv. Acceptance criteria of quality is other information may be added to the basic bar chart.

13. A contract is an exchange of promises between two or more parties to do, or refrain from doing, an act which is
enforceable in a court of law. As a project manager, you should ensure that the elements of a contract include
the following.
i. Other and acceptance
ii. Consideration
iii. An intention to create legal relations.
iv. It is written by a qualified lawyer.

14. As a planning engineer for roadworks, assess the characteristics of network diagrams for monitoring the work
progress. (PM – Slide 43)
i. Include quality and the estimated daily production rate for controlling items of work.
ii. A network consists of two basic elements, nodes and arrows (or links) between these nodes.
iii. Activities on arrows are represented by two nodes and one link.
iv. Activities on nodes represented by nodes and links represent the relationship.
15. Your department recently performed a schedule control audit of your project and identified a number of main
inputs need to be focused in order to ensure the project can be completed on time. Appraise the main inputs
those will affect the completion of your project. (PCT – Slide 9)
i. Schedule as planned, acts as basis for comparison.
ii. A set of strategic and tactical plans.
iii. Information on time performance such as the actual progress.
iv. Information on approved schedule changes.

16. As a planning engineer in contractor office, differentiate types of planning for mega infrastructure projects. (PM
– Slide 24)
i. Pre-project planning- performed by an owner as part of the feasibility study of a project i.e. before
committing on a project
ii. Pre-operation planning- performed by the contractor after a project has been awarded but before any
construction work is executed.
iii. Pre-design planning- performed by an owner (or consultant on behalf of owner) after a project has been
committed to obtain an optimum design for the project.
iv. Pre-tender planning- performed by a construction contractor to prepare for the submission of a tender or
bid.

17. As the project manager at the construction firm, you are in charge in creating the organization chart for your new
infrastructure project. Assess the main consideration in order to ensure that your organization chart can perform
efficiently. (PM – Slide 18)
i. Setting up a structure that defines hierarchies, roles, authorities, control, interaction & communication
mechanisms.
ii. Though temporary in nature, it must also interact with permanent external and internal organizations.
iii. No universal or standard structure for organization – must suit particular project situation.
iv. Though permanent in nature, it must also interact with permanent external and internal organizations.

18. Your project director disagree with your proposal to prepare the detail schedule for your new pipe works project
for oil plant refinery. Argue the important of schedule for the project. (PM – Slide 31)
i. To establish a cost of work for performance of activities.
ii. To determine when to order and deliver materials and equipment.
iii. To show the impact of productivity-related problems on project completion.
iv. To provide a communication tool between consultants, contractors, and clients.
v. Non contractual obligation.

19. As a costing engineer, your director wants you to control closely the cost for ongoing treatment plant project.
Assess the items needed in the comprehensive cost control report. (PCT – Slide 11)
 i. Influencing factors that create changes to the cost baseline.
ii. Recording and monitoring cost performance to detect and understand changes from the cost baseline.
iii. Assuring that potential cost overruns can exceed the authorized funding periodically and in total for the
project.
iv. Informing appropriate stakeholders of approved changes.

20. Your project manager requested you as a project engineer to propose the concept of your new township project
to fulfil the project objectives. Appraise the main challenge of Project Management apart from trying to achieve
the objectives. (PM – Slide 16)
i. the optimized utilization of the resources needed to meet the pre-defined objectives
ii. the optimized integration of the resources needed to meet the pre-defined objectives
iii. the optimized allocation of the resources needed to meet the pre-defined objectives
iv. the optimized maintaining the excess of the resources to meet the pre-defined objectives

21. As a planning engineer for the proposed new township you are also needed to interpret clearly the main
operational characteristics of sustainable development in order for your client to satisfy with your proposal.
i. A multidimensional aspect. There are several interrelated dimensions (economic, social and ecological).
They have been taken into account together for any analytical and decision process.
ii. Linkages between generations. This raises the issues of impact on the next generation, transmission
between the generations, intra and inter-generational equity.
iii. A focus on people’s capacity. This brings the issue of participation, through stakeholders, in the decision-
making process, the inclusion of everybody within a society and the importance of the capacity
iv. All reduction of poverty at all segments of society

22. You are working as Project Manager in contractor’s office. Your Project Director assigned you to develop the
procedure in scheduling of your new infrastructure project in order to meet the main objectives. Your main steps
in developing the procedure can be analysed as below. (PM – Slide 32)
i. Determine work activities, sequencing and activity durations.
ii. Establish the project objectives to be achieved.
iii. Monitor and control the schedule.
iv. Arrange the payment to client.

23. As a project engineer for oil and gas project, assess the characteristics of earn value and s-curve for project
monitoring. (PCT – Slide 14)
i. Earn value analysis compares the cost value of work done with the value of work that should have been
done.
ii. Earn value can also be presented in the form of s-curve -simpler and more widely used.
 iii. Earn value analysis compares the schedule value of work done with the value of work that should have been
done.
iv. S-curve examines and compares the value of work scheduled with the actual value or progress.

24. Your project manager in contractor's office requested you as a project engineer to assess the process for handing
over project comprises of. (PCT – Slide 27 to 28)
i. The control mechanism used is Certificate of Making Good Defect
ii. Upon completion of the project, a handing over document is prepared
iii. This starts the handing over of responsibility to the client for the whole project
iv. Performance Bond can be released 2.5%

25. Your project manager requested you as a project engineer to propose the component value of work done for
earn value analysis comprises of. (PCT – Slide 14)
i. Training cost
ii. Indirect cost
iii. Cost of actual materials delivered on site
iv. Cost of actual physical work on site

26. As a scheduling engineer for treatment plant project, assess how to estimate activity duration in the project
scheduling. (PM – Slide 39)
i. From standard estimating method using a known construction (or production) rate
ii. From calculation using the Labor hour (or Man Hour) Productivity equation
iii. From company’s historic records
iv. From experience / expert judgment

27. As a scheduling engineer in contractor’s office, appraise the necessity of schedule for the project. (PM – Slide 31)
i. To establish a total cost of work for performance of construction activities.
ii. To determine when to order and deliver materials and equipment.
iii. To show the impact of productivity-related problems on project completion.
iv. To provide a communication tool between consultants, contractors, owner and suppliers.

28. Your treatment plant project progress is behind schedule nearly 20%. In order to avoid further delay, as a project
manager you have to immediately carry out resource leveling. Assess the advantages of resource levelling to the
overall time completion of the project. (PCT – Slide 24)
i. Resource leveling applies to resources which are hired such as labour and equipment as the need for these
resources fluctuates greatly as some activities finish (requiring resources) while other start (releasing
resources).
 ii. Resource leveling makes use of “floats” or time tolerances in the schedule to re-schedule resources and
bring back any deviation of actual progress from schedule to within acceptable limits.
iii. Resource leveling applies to resources which are hired such as labour and equipment as the need for these
resources fluctuates greatly as some activities start (requiring resources) while other finish (releasing
resources).
iv. Resource leveling improves efficiency and minimize project cost by optimizing labour usage and cost.

29. Your project manager requested you as a project engineer to propose the concept of your new township project
to fulfil the sustainable development. Appraise the concept of sustainable development in your project proposal
to your client.
i. A sustainable development is able to answer the needs of the present generation without compromising
the capacity of future generations to satisfy their own needs.
ii. It is a development aimed at improving the well-being and the quality of life for all.
iii. It has conditions for sustainability: this implies to protect the existing resources (economic, social and
natural) which may be required by the future generations to maintain a standard of living at least as good
as ours.
iv. Sustainable development is aimed at the management of natural resources.

30. As a project manager, you must be concerned with techniques those can be practiced in the time control process.
You must ensure that the project progress smoothly. Therefore, propose techniques for controlling time
effectively at project sites. (PCT – Slide 9)
i. Schedule comparison bar charts those can displays two bars for each activity, one shows current status, the
other the original schedule.
ii. Updated schedule which can update changes in start and finish dates.
iii. Project management software which can track actual progress dates versus planned dates and forecast
effect of changes.
iv. Performance measurement which can measure variations in project schedule that may occur.

31. As a construction manager in the contractor office, assess the main types of during construction planning for
infrastructure projects. (PM – Slide 30)
i. Detailed (daily) work instructions for each crew
ii. Emergency planning to adjust for an unexpected condition
iii. Contingency planning to adjust for an unexpected condition
iv. Short-interval scheduling to identify construction activities for the next few weeks

32. Your project manager requested you as a project engineer to propose the cost control for your new treatment
plant project to fulfil the client expectation. Assess the main characteristics of cost control for the project. (PCT –
Slide 11)
 i. Recording and monitoring cost performance to detect and understand changes from the cost baseline.
ii. Assuring that potential cost overruns do not exceed the authorized funding periodically and in total for the
project.
iii. Informing appropriate stakeholders of approved changes.
iv. Acting to bring expected delay within acceptable limits.

33. Your project manager in client office requested you as project engineer to assess the criteria for practical
completion certificate comprises of. (PCT – Slide 27)
i. Work progress payment had been paid.
ii. A stage where the project constructed has achieved its intended function.
iii. A stage where the project constructed can be occupied or used despite some outstanding work to be
completed.
iv. Minor repair work needed, if carried out, will not cause inconvenience to the user or occupier.

34. Your project manager requested you as a project engineer to assess the procedure of project termination
comprises of. (PCT – Slide 26)
i. Issuing notice of termination must follow conditions of contract.
ii. Adequate time given for contractor to improve performance.
iii. Adequate variation order given to contractor.
iv. Adequate notice or warning letters given to terminate the contract.

35. Your project manager requested you as a project engineer to propose the resource leveling to improve project
performance comprises of. (PCT – Slide 24)
i. Resource leveling makes use of floats or time tolerance in the schedule to re-schedule resources.
ii. Resource leveling can bring back any deviation of actual progress from schedule to within acceptable limits.
iii. Resource leveling applies to resources which are hired as the need for these resources fluctuates greatly as
some activities start.
iv. Resource leveling increase the project cost by putting more labour.

36. As a scheduling engineer for hotel project, assess the bar chart progress schedule should satisfy the following
minimum requirements. (PM – Slide 42)
i. Include activities that describe essential features of the work.
ii. Include quality and the estimated daily production rate for controlling items of work.
iii. Include start, duration, and completion date for each activity.
iv. Include quantity and the estimated daily production rate for controlling items of work.

37. Your project manager requested you as a project engineer to propose the resource planning comprises of. (PCT –
Slide 24)
 i. Scheduled to the right amount of manpower. (remark: should be resources instead of manpower)
ii. Must be allocated to a float activity at the required time.
iii. Must be allocated to a given task at the required time.
iv. Distributed accordingly at the required time to minimize fluctuations.

38. As a project manager for new processing plant, you must concern with control system to be used at every stage
of the project life cycles. Assess items need to be controlled during all stages of the project. (PCT – Slide 5 to 6)
i. To establish the end financier of the project.
ii. To check the efficiency or quality of the product delivered.
iii. To ensure all “Plans” are being executed and strictly followed (Schedule Plan, Cost Plan, Quality Plan).
iv. To ensure that the final product will satisfy the client and meet the specifications of the Project Charter.

39. As a planning engineer, your director wants you to plan accurately for successful completion of future treatment
plant project. Assess the items needed throughout the life cycle of the project in sequence. (PM – Slide 12)
i. Maintenance stage – Occupation / operation
ii. Planning stage – Planning, organizing, design
iii. Execution stage – Construction or manufacturing or production
Pre-construction planning (for civil)
iv. Delivering stage – Handing over / commissioning (Sequence: ii, iii and iv)

40. A breach of contract occurs when one party fails to perform his/her part of the contract. Elements of a
compensable breach of contract from the viewpoint of project manager are as follows.
i. Existence of a contract.
ii. Breach of the contract.
iii. Damages to the plaintiff caused by the breach.
iv. Damages resulting from the breach were not foreseeable at the time that the contract was made.

41. As a scheduling engineer for oil and gas project, assess how to establish sequence of work in the project
scheduling. (PM – Slide 37 to 38)
i. Process or physical logic- one activity cannot start until another is partially or totally complete.
ii. Structural requirement- due to structural stability requirement, one activity cannot start until certain
amount of another activity has been completed.
iii. Resource / economic constraint- due to limited resources, two activities may not be able to use a resource
at same time.
iv. List important activities related to the project but restrict the number for simplicity of the schedule.

42. As a scheduling engineer in developer office, assess the main process of scheduling for the infrastructure projects.
(PM – Slide 21)
 i. Process of converting an outline plan of a project into a cost-based graphic representation based time
constraints.
ii. Process of converting an outline plan of a project into a time-based graphic representation based on time
constraints.
iii. Process of converting an outline plan of a project into a time-based graphic representation based on the
available resources.
iv. Process of converting an outline plan of a project into a time-based graphic representation, based on the
available manpower and material resources.

43. Your project manager requested you as a project engineer to propose the control system for your new treatment
plant project to fulfil the client expectation. Assess the main characteristics of control system during execution
and delivering stage. (PCT – Slide 6)
i. To ensure all plans are being executed and strictly followed.
ii. To check the efficiency or quality of the product delivered.
iii. Mechanisms can be used during delivering stage are using models, prototypes or mock structure.
iv. Mechanisms can be used during execution stage are schedule baseline, progress comparison bar charts and
re-scheduling.

44. As a construction manager in the contractor office, assess the main tasks to be performed for pre-construction
planning for infrastructure projects. (PM – Slide 28)
i. Establish the project maintenance team.
ii. Review project scope of work.
iii. Identify potential risks.
iv. Review the cost estimate.

45. As a planning engineer in developer office, assess the main duties as planning engineer. (PM – Slide 21)
i. Establishment of a framework on paper for measuring a project related to time, resources and methods.
ii. Establishment of a framework on paper for controlling a project related to time, resources and methods.
iii. Establishment of a framework on paper for reporting a project related to time, resources and methods.
iv. Establishment of a framework on paper for operating a project related to time, resources and methods.

46. As a project manager for a completed infrastructure project with a minor defective works, propose the
appropriate mechanisms need to be performed by client to ensure that the completed project can be taken over
by client smoothly. (PCT – Slide 28)
i. Certificate of Practical Completion to be issued to the contractor, together with a list of outstanding works
and defects observed in project to be carried out or made good during Defects Liability Period.
ii. Performance bond cannot be released to contractor.
iii. 2.5% of performance bond to be released to contractor. (this one not really sure)
 iv. Handing Over Document is prepared and signed by the client. This starts the handing over of responsibility
to the client for the whole project.

47. Your project manager requested you as a project engineer to propose the schedule control for your new
processing plant project to fulfil the client expectation. Assess the main characteristics of schedule control for the
project. (PCT – Slide 8)
i. Determining the current status of the project schedule.
ii. Determining if the project cost has changed.
iii. Influencing the factors that create schedule changes.
iv. Managing the actual changes as they occur.

48. You work as a project manager in the new township development in the region. Studies have shown that improper
management will cause problems towards project success. Choose the appropriate roles of project manager in
order to meet the project objectives. (PM – Slide 17)
i. Planning – tactical short term planning at project manager level to satisfy top management objectives.
ii. Planning – operational short term planning at project manager level to satisfy top management objectives.
iii. Controlling – measuring what is actually achieved in term of time, cost, quality and the corrective
appropriate measures taken.
iv. Organizing – creating an organization or team to execute the managerial objectives and establish how
people within it relate and interact each other.

49. Your project manager in contractor’s office requested you as a project engineer to assess the process for project
completion comprises of. (PCT – Slide 27)
i. The control mechanisms used is Certificate of Practical Completion.
ii. Certificate of Practical Completion issued to the client.
iii. A list of outstanding works prepared to be rectified.
iv. Defects observed in project to be made good during a Defects Liability Period.

50. As a scheduling engineer for infrastructure project, assess how to break the job down into activities. (PM – Slide
36)
i. List important activities related to the project but restrict the number for simplicity of the schedule.
ii. If based on WBS, level 1 or 2 components normally sufficient to create a practical bar chart.
iii. Can use Work Breakdown Structure (WBS) for the project.
iv. If based on WBS, level 2 or 3 components normally sufficient to create a practical bar chart.
 {p,.'n e.

vAB 4042/EGB
5012

T E S T : SEM1t 2008(40 MARKS)

AnswerALL questions
on the OMRsheetprovided.
ChooseonlyONE(1) answerfor
eachquestion.
All questionscatryequalmarks.

1. Whichof the following

is not one of Deming'sDeadlyDiseases
that preventsa
countryfromachieving
top qualityand competitiveness
in worldmarket?

A. Lack of_constancy
of purpose
Emphasison short-termprofits
-P
C. Eliminateslogan This is regarding Deming 14 points
D. Excessivecostsof warrantees

2' Jurantrilogyidentifiesthree essentialprocessesfor managersto improvequality.

They are:

"{. Planning,controland improvement

B. Control,planningand training
C. Planning,controland learning
D. Learning,trainingand control

3. Which of the followingqualityleadersintroducedthe Paretolaw basedon g0/20

rule?

A. W. EdwardsDeming
\
@i JosephM. Juran
,g Kaorulshikawa
D. PhilipCrosby

2
 vAB 4042/EGB50

Whichof thefollowing notthe qorepartof the qualitymanagement

content?

A. Leadership
-z
B. Qualityassurance/
C. Employee
improvement'/
,t planning
Strategic

5. Total QualityControl(TOC) book written by Feigenbaumsproposedquality

as the followingthree-stepprocesses
improvements belowexcept

A. qualityleadership
.B qualitytechnology
C. organizational
commitment
D. customersatisfaction

___6 :'R e li a b i l i ty i s v eri mportanti n ' p r o d u c t d e s

reliabilityare

A. FMEA and FTA

B. CAD and FMEA
C. FTA and CAD
CAM and CAD

7. The characteristics
of the engineeringprofessioninvolve

Use of judgementin engineeringdesign

B. Vocationalexperience
C . Physicalstrength
D, Innovation
 vAB 4042IEGB5012

Professionalengineeringsocietiesare all except

A. Boardof Engineers,Malaysia'/
B. Institution
of Engineers /
Malaysia
C. Institution
of Mechanical
Engineers,
UK
/ MechanicalEngineering
Club

9. An engineering graduateshouldregisterwith Institution

of Engineers
Malaysia
(lEM)if he considers
to

A. Becomea graduatestudentin engineering

at a Malaysianuniversity
B. Becomea Professional
Engineerin Malaysia

v
D.
Legallywork as an engineerin Malalsia...
Set up businessin engineering
services

10. A ProfessionalEngineercannot becomeboth the colgultant and co,q!.1gltor

for a
same projectexceptfor

A. Engineerswho have beenworkingfor morethan 20 years

B. Projectsawarded before 2002

,P Turnkeyprojects
D. Projectsawardedby closetender

11. The Engineering

Professioninvolvesthe followingexcept:

A. Assuranceof publicsafetyof developedproducts.,,

.{ Assuranceof economicstability
C. Acceptanceof paymentfor servicesgiven
D. Boundby standardsset by engineering
societies-
 vAB 4042IEGB501.

whohaspassedthe Professional
12. An engineer withthe IEMcdnnot
lnterview

A. the Directorof an engineering

Be-come firm
construction
B. Usethetitlelr (lngenieur)
,tr.' Declarehimselfas a CorporateMemberof IEM
D. Pursuea PhDdegreein engineering

/\-,
g BEMhasthe followingboardmembersexceptfor

A. Secretary
B. Professionalengineer;
C. MemberfromBoardof ArchitectsMalaysia
. Representative and Innovation
fromMinistryof Science,Technology "'

14. ln Malaysia,a registeredmemberof the BEM who has just obtaineda recognised
degreein engineering
is knownas a

A. Studentmember
.g Graduateengineer
C. P ro fe ssi o n a l e n g i n e e r
D. Postgraduate

15. Everyengineerregisteredwith BEM is responsibleto

A. Monitorhis careerdevelopment
B. Dischargehis dutiesto his family*
C. Regularlyattendthe meetingconductedby ihe Board

,P'. Upholdthe dignityof his profession

5
 vAB 4042IEGB5012

A privatepractising
Professional
Engineer(PE)who is certifiedby BEMcannot

A. Participate
in politics
B. Be a memberof the militaryforce
C. Be a committee
memberin the Institution
of Engineers
Malaysia
(lEM)
-D. lntervenein connection workentrustedto anotherpE
withengineering

17. The followingare the principalobjectivesof projectmanagementexcept

:--

A. to ensurethe projectwill be completedwithinthe budget

B. to ensurequalityis achieved/
E. to see that contractorswill be paid on time
D. to ensurethe projectwill be completedon time

18. Whichof the followingis not a characteristic

of a constructionproject?

A. Fragmented.
B. C o n ti n u o u s.
Unique.
-9.
D. Labourintensive

19. The followingare the maindutiesof the ProjectManageron a construction

site
except

A. creatingan organizational
structurefor the project-
B. monitoringprogressof works-,
C. makingpaymentcertificates
to sub-contractors
p. advertisingand recruitingnew staff

6
 501
vAB 4042|EGB

20. Which of the following constructionprojects would normally require site

fromall fourmainbranches
engineers (civil,mechanical,
of engineering electrical
andchemical)?

A. Hydro-electric
dams
B. Officetowers
/ Petrochemicalplants
bridgesl
D. Cable-stayed

21. criticalpathactivities
In projectscheduling, are

thatneedto be carriedout on time/

I activities
ll activities date-
thatset the completion
thathaveno "float"'
fll activities
thatare criticalto the safetyof the structurebeingconstructedv
fV activities

A. I and ll only
B . ll a n d l l l o n l y
C . l, l l a n d l l l o n l y
p. All of the above

22.. Which of the followingare parts of the projectcontrolprocess?

-.-_---_._\

I Determiningthe currentstatusof the projectschedule -z

factorsthat createschedulechanges
ll ldentifyingthe influencing
of the projectschedulechanges
lll Assessingthe consequences
lV Applyingcorrectivemeasuresand re-planning
A. I a n d l l o n l y
B. ll and lll only
C. l, ll and lll only
,'6. nn of the above

7
 vAB 4042IEGB5012

what typeof diagramming

methoddoesthe diagrambelowrepresent?

it Precedence Diagramming
Method
B. ArrowDiagrammingMethod
C. AcrobatDiagramming
Method
D. PertDiagramming
Method

start
O

Finish

1]

24. ElectricitysupplyAct 1gg0 of Malaysiadefinesa competentpersonas

A. one who has experiencein electricalwork

B. one who is good in repairand maintenance
of electricalequipment
-U.' onewho holdsa certificateof competencyissuedby the EnergyCommission
D. one who holdsa certificateof competencyissuedby Tenaga Nasional

25. which of the followingis not the functionof the Energycommission?

A. To issuelicensesunderSectiong of thisAct
B . To exerciseregulatoryfunctionsin respectof the service of providing

C . ;;:::it:
thatarrreasonabredemandsor erectricitv
are satisried
D To conductcoursesto produceengineers
andtechnicians
 vAB 4042IEGB501.

26. Accordingto ElectricitySupply Act 1990 of Malaysia,the responsibilityof

reportingseriousaccidentslieswiththe

n. o*ner of the premises

B. licensee
or supplyauthority
6. management
committee
D. technician

27. lA/hich of the followingacts is not an offence under Section B of the Electricity
SupplyAct 1990of Malaysia?

A. Refusing any authorized officer or police officer not below the rank of
inspectoraccessto any place
pl Unknowingly
givingfalseinformation
C. Refusingto give any authorizedofficeror policeofficerinformationrelatingto
an offenceor suspectedoffence
D. Assaults,obstructions, hindrancesor causingdelay to any authorizedofficer
or policeofficerin the executionof his duty

28. The followingacts are consideredoffences under Section 37 of the Electricity

SupplyAct 1990,except

A. dishonestextractionof electricity
B. dishonestuse of electricity

;2. consumptionof electricity

D. preventionof meter installationfor recordingthe consumptionof electricity

I
 vAB 4042IEGB5A12

29. The characteristics

of the engineeringprofessioninvolvethe following
-except

A. specialized
skills,
B. approved engineeringLducation -
,E'. specified
durationof industrial
experience
D. useof judgment in engineeringdesign_z

30. Engineering
societiesare established
mainlyto

A. monitorgovernmentprojects
B. raisefundsfor the welfareof members
C. competewith othersocieties
,8. set professionalstandards

31. The roleof an Engineerincludesthe following,exce-gt

A. advancingthe scienceof engineeringu-

B. sustaining
the integrityof the profession/
p:. ensuringthat fellowengineersget priorityin all decisions
D. ensuringsafetyat all stagesof the project.z

32- The followingare factorscontributing

to the diminishinginterestin scienceand
engineeringeducbtiol,elqept:

A . society:negativeimage,environment/
B. communication: difficultyof studentto relateschoolscienceand mathematics
to currentsociety
C economy:financialproblem,globalwarming
p opportunity:
limitedcareerprogression

10
 vAB 4042IEGB50

33. A "Prdject"is definedas :

multiplesourcesof
with manyobjectives,
A. a large,complexundertaking
endpoint
fundingandno discernable
for the
headedby a projectmanagerwho is responsible
B. a groupof activities
end product
/ a coordinated
undertaking directedtowardsa specific
activities
of interrelated
goalthat hasa finiteperiodof performance
D. all of the above

34. Structure(WBS)is :
TheWorkBreakdown

orientedfamilytreeof the project

A. An organization
B. A taskorientedfamilytreeof the project
-8: A and B
- D. Noneof.theabgve

35. Which of the followingcan be trackedusingthe Work BreakdownStructure?

A. Time u
B. Cost
C. Procedure
D .A andB

36. the logicdiagram(sequencingof activities)from

Youstartdeveloping

/. tnebeginning
B . th e mi d d l e
C. the tail end
D . a n y p l a ce

11
 vAB 4042/EGB5012

37. WhatdoesPERTstandsfor :

Evaluationand ReviewTechnique
/: Per'formance
and Response
B. ProgressEvaluation Technique
C. ProgramEvaluationand ReviewTechnique
and ReviewTechnique
Evaluation
D. PETRONAS

38. The t Projectis referredto as :

time
lmplementation
-Af
B. Lifecycle
cycle
C. Operations
D. Noneof the above

39. The mostimportant to helpa projectmanagercontrolthe project

paperurrork
is the :

iX. WorkBreakdownStructure
B. Specifications
of Work
C. Statement
D. Schedule

40. lf the cuTJ4a'gve;rcjgal-p.roqlessachieved for a Project is 20oh, the cost at

completionis budgetedat RM 100,000and the actualcost to date is RM 30,000
for the project?
whatis theq.?tngdioalue

A. RM 30,000
B. RM20,000
,2".RM 10,000
D. RM70,000
- ENDOF PAPER-
(ThisQuestionPapersmustnotbe takenoutfromthe ExamHall)

12
 Teet {January 2013 semegter} VBB 4043 EIS

(Duration: 50 minutes and Coursework Mark: 20%)

Answer AIL questions on the OMB sheet provided choose only ONE {1} answer for each question ALt
questions carry equal mark.

Chopter 1: Role of Engineers in Nation Building

1. Which of the following is the Oxford Advaneed LearneCs Dictionary (2005) definition for an
engineer?
?^>e l,
A. A person whose principal duty is tc apply knowledge to create practical devices
B; A perwlrMt*b hisr*4ad biHi6 ersmsrrmhine+ rm#, bri.bg; *e /
c. A person who is expected to serve mankind
D. A person who perform scientific duties in accordance with certain codes of conduct

2. The follwving arethe common steps'inrrolved in research bywiectiSs erc€pt

A. Formulation and testing of hypothesis

q*t"'
B. Analysis of test
ff.:tl Ddtttffidh$ldrnu@s /
D. Publication of rlew knowledge

B. ElectricalandElectronicEngineering
c. EnvironmentalEngineering I
,D. PetroleumEngin-ering
1
"4. Alt of the following are true for the role of engineers in the national development except

A. They are concerned with the engineering pfinciXiles td preserue the environmenf.,? I
1'
QaAa B. They are concerned with design, construction and mdntenanc€ of public tlwrts }r.'^ \
c. They deal with design, prodgction, operation ar'id tnalntenancggf mechanical systems
D. Alloftheabovc 'l
J
. j'r

5. Which of the following is hdan helicgQr to measure a nation's development Brogress?

A. Gross Domestic Product- ,/

B. Purchasing Power ,rz', ,,/
c. Manufacturing ProductiuttV
" ,/ ga6t- I
9.,. Seru{ceCor*petiti*eness /
 8. "1. Malaysia" policy launched in the first quarter of 2009, which is aimed at

6')
\J A. People First, Performance Now
,,'
B. &rf,ldtrg oe united t*atafsia{t netion rqerdhas af rm ard relb*on \//
C. TransformationSuccessful,PeopleProsperous
D. Equal rights and opportunities for all expatiates

9. All of the following are categories of registration with Board of Engineers,tllalaysia (BEM)
except ,::

A. ProfessionalEngineer '/
E. PmiatManegenelttftu{essional /ur
C. Graduate Engineer /
D. Sole Proprietorship /

10. The difference between lnstitution of Engineers, Malaysia (l'EMl and Eoard of Engineers,
Malaysia {BEM} is

A. BEM is a government body that regulates the registration of engineers in Malaysia

rrhih l€M ir a profeesional BodyorLernd Soci€tyior engir*ers. J
B. IEM is a government body that regulates the registration of engineers in Malaysia while
BEM is a professional Body or Learned Society for engineers.
C. BEM accreditate degrees of local Universities for'recognition while IEM based its
recognition from foreign respective accreditation bodies
D. BEM is a state body that regulates the registration of engineers in Malaysia while IEM is
a professional Body or Learned Society for engineers.

Chapter 2: Role of Engineers in the Society

LL. The distinguishing feature between an ensineer and a technician is

A. An engineer completes a degree programme at an accredited uiliversity, while a

technician completes a diploma at a vocational school v
B. An engineer focuses more on the theoretical underpinnings of their discipline, while the
technician eduqation is more focused on hands-on skills. ,/
Cr. ln the worHo6e, a project rsill be managed and guided by engineer, while technician
is responsible for implementing the actual physical work. r

,{h AlloftheaMve i
t--\
\) J
L2. The follOuing are the good examples of writFn communications except

A. I Memorindurq
e" hputttu*letaintocpreedrheet
C. Addendum
D. Mlnutes of the meeting
Chapter 3: Engineering Frsfe*ionaliern

25. According to the Registration of Engineers Act 138, which of the following is a required trait for
enginecrs?
A. Sense of responsibility towards public safety in performing professional services
B. Recognized engineering education, experience and skills
c. Sense of ioyalty, honesty anci responslbiiity to empioyers and ciients
D- ,All of tbeabove /
26. Ncn<ompliance of Act 138 may result in action by the Board of Engineers, Malaysia (BEM) such
as/
L Warnings and tine V
ll. Withholding or cancTllation of registration J
lll. lmprisonment J
lV. Cancellation of deBree*

A. land llonly
B. ll and lllonly
C. l,ll and lll only
D. All of the abovp

?1. ,-+[gJollowing are the obigctives for th\ late]t amendments to the Registretion of Engineers Act
r;;il.e- < /
To enforce the implementation of continuine profpssional development
\_/
B. To imprwe the employmer* rate of engineersn Q(
C. To advise the government and the public on matters relating to engineering education V
D. To strength€n thc suspension Reriodrr

All of the following are functions of e

A. lnvestigating and reporting on specific cases
B. Encouraging employers to adopt effective prpcedures
C. Raisesfundsfurtheunlfarcof members V .

D. Set professional standards

29. ln order to acquire a status of Professional Engineer, which of the following is neta nglCgtory
req_uirement for an enginesrJ
A. Has registered as a Graduate Engineer with BEM \//
B. Has 03)ears Proiect Management experience ,N + I
C. . Has passed Professioqal Assessment Examination or a etected corporate member of tEM .v
D. Has been restding ;n lylslaysia for a period of not less then 06 months prior to the
date of application
J
?? Which of the following is a clear yiolation of Registration of Engineers Adt967?
A. A Professional Engineer can endorse a design documents
B. A Professional Engineer who submits a drawing rnust supervise the works
3
r
A Ptofcsfuirt ErqUs can cha4s fes only for the endorcement of deeign without
supwisirEthework J
D. A Professional Engineer can use a standard stamp for endorsement of design works.

Allof the followings are objectives exc€pt

A. To ensure accredited programmes in Malaysia
B. To adequately prepare graduates for engineering practices
c. To satisfy the academic requirements of engiTeers for BEM registration
To regrdate theeode and ethics of enSineerg/
@
Ghapter 4: Ethics in Engineering

All of the following are true to exhibit profesSionalism except

A. Honest and impartial in performing jobs
vL
Alwaysstrive-for.BgEonal eains I
Q'
c. lnterest in improving the profession
D. Possess engineering knowledge and skills

37. Tlq categories of BEM Code of Professional Conduct of include all of the following except:
tA. t Personal int€grity of otherf
B. Advertisements */. r"
C. Conflict of interest V
D. Loyahyto other members of the profession ,./
38. Ae a Professional engineer, you will be required to comply with
fnllowinB except: 1
Qrtglgg!. This code refers to all of the
A. An engineer should not solicit or tout /J
B. An engineer should avoid favoritism among vendors and other suppliers 9,/
c. An engineer must respond promptly to complaints and enquiries ./

@ An qfirer tt€t gofulrd nith po&lc{ion atd igrprGthe vircX _

Chapter 5: Proiest Management Concepts and Planning

42. The project life cycle is comprised of which of the following?

t. Defining stage t-/
il. Planning stage v
il1. Execution stage ,./
tv. . Delivering sta.ge ./
A. lonly
B. lland lllonly
c l,ll and*llonly
tri All ef Sra aboye
43. According to the ptg"a Mtnt8.*ent Body ig defined as

A. A large, complex undertaking with many objectives and no discernable end point
B. A temporary endeavor undertaken to create a uniqge product, service, or result
e. A group of activities headed by a projea manager who is responsible for end product
D. An unde.rtaking of interrelated activities towards a specific goalwith no time frame

All of the following are

A.
B.
Has a specific goal roft
Has a definite start and finish,T
J
c. Has uncertainty and ,it;UJ
rol ;;';;'i#"i"u","y../
46. At which point is the risk of failure the leas! but the consequence cf failrre the highest?
A. During the defining stage
B. During the planning stage /
G. Iluring the eresrtion sagJt"
D. Risk of failure is even acoss all project stages

47. The compilationo@*EgF within a project equates to \

A. Proiect litecycle y//
B. Product life cycle
C Project completion
D. Project lnception

What is one of the most important skills of a project manager?

A. Organizational skills
B. lnfluencing skills
c Communication s*ills
D. Team building skilts

*+9. All of the following are characterigtics of t of a project except

A. Scheduling
B. Budgeting
cd) FeasibilityrtudaJ
U. Quality plans

51. Which of the following organization has issued proie* tvtansgement body nowledge ss the
de f?cto stanelard for project management techniques?
nternational Project Management Association
I

Proi€ctMamgementl$tihte J
' Board of Engineers Malaysia
British standald lnstitution

5,a1. You are a project manager and working on for the project. Which
project stage are you in? "rtimaluEgtllq:ting
A. Defining stage
B. Plannings$e

-
 C. Execution sta8e
D. Delivering stage

The process of Project Management is .

/
A Concerned with describing and organizing the work of the project o/
B. An art of directing and coordinating respurces by usingrrnanagement techniques
\
to
achieve predetermined objectives ,/ J
C. Concerned with planning and managing works within in a definite lime{4!
D, All of theabove

Chapter 7: Quality: Theoryand Tooh

fl"1
102. The theory tfraL.gjigercent of a wo iu:g3"q:t is dele11ined by his environment and
only mininlgllv by js"a$fibuje.4 !lt,
A. Kboru lshikawa
B. Philip Crosby

B\ Less rework ,/ -
G,l trsf rsh? i
Y Higher proiuctivity \1

1&r. According to Dcmingis all of the following are among thk

\---* f@diee!€efor manag
except t:}.-__*l: ".
A. Lackofconstancy of purposeJT \'-- k- . J
B. Excessivc *r;';;;;;;; '/ ' / ' *-\,rq 'r *'
cr Emphasis on short-term profits oriryJ \"e" ^ ^-ooE"
t-4
1-N Mobilityof workers J
o&
r0oilrFY
'\-/ ^
105. All of thc fioltowing are th$qaven cualiW tools as shown by lbhikarlra except
A. Cause and effect rrsL! dlagiM Y
e'ebrsr" "z
^1
.!''
B. Histogram
l:*}n/ffiWffmngrflr.trt \-/
I

6 \.
D. Paretochart v

106.

to7.

W. Edward Deming
Fftffi'Sstfrry
Kaoru lshikawa
 What type of cha* is this?

t
ii
jJit'ril
j ni
1t
.l
t!

i
l
------__,_-_\-

1/
& Coubd#f
B. Pareto chart
c. Scatter ehart
D. Flow chart

109. According \fhifip CiosD), all of the following are true for quaJity.management @
A.
-.-\ Qualitlisdefitdd as conformance to requirements / *
(ry WW€tp&sq€nme' ,o

Y. System for causing guality is prevention, not appraisal v

b'
D. Performance standard must be zero, not that's close enough '..''

1r0. Which one af the l"pswiagtrtodel is created by W. Edward Demigg?

A. Da-Act-Plan{heck
B. Plan-Check-Do-Act
C. Check-Plan-Do-Act ,-.' \.
g ?*mos-*rt-frct ,/ '

111. What is meant hy

A. lnvolyement of the top managementlupply chain and product life cycle
3- lnvofuement of the workers and their
aQ tsreffiffiofkurttr"Ertil*4 ft,'q@;i*
4. tnwtvement otttre ilnEdoepartr
 a;/tt.tl*+ l^t/ h-D )A't.vt Bt N t4-nt'cfL'r2-^tc2Ar'AhN Z1V 2
test
VAB 4M2
Jan'10 Semester

:: TEST (JANUARY 2010 SEMESTER) ::

(Duration: 60 minutes and Coursework Marks:15%l

Answer ALL questions on the OMR sheet provided. Choose only ONE (1) answer for each question. All
questions carry equal marks.

1. Which of the fotlowing is not ole of Deming's Deadly Diseases that prevents a country from
achieving top quality anffifrip6flitiVeness in world market?

A. Lack of constancy of purpose

B. Emphasis on short-term profits
(-4.
\r1l Eliminate slogan
b- Excessive costs of warrantees

2. uut o n trilogy identifies three essential processes for managers to improve quality. They are:
r'h.
'\4,'J Planning, control and improvement
B. Control, planning and training
Planning, control and learning
D. Learning, training and control

3. Which of the following quality leaders introduced the Pareto law based on 80/20 rule?

A. W. Edwards Deminq
('B-. Joseph M. Juran
C. Kaoru lshikawa
D. Philip Crosby

4. Which of the following is not the core part of the quality management content?

A. Leadership l_ . .
B. Quality assurance
Employee improvement v )
rh Strategic planning

5. Total Quality Control (TOC) book written by Feigenbaums proposed quality improvements as the
following three-step processes below except
.
A. quality leadership
B. quality technology
n organ izational commitment
a customer satisfaction

6. Reliability is very important in product design. Two major tools used to measure reliability are

A. FMEA and FTA

B. CAD and FMEA
FTA and CAD
(D CAM and CAD

/7 The following are the main functions of the Board of Engineers Malaysia, (B.E.M.) except

to register engineers
n to regulate the practice of engineers
to promote the engineering profession
/n\
\U. ' to accredit engineering degrees
 vAB 4042
Jan'l0 Semester

Under the code of Professionaiconduct, a registered engineer should not

4 report unethical conduct of other engineers to the 8.E.ful. X

@ endorse any work not designed or supervised by him/her
T. practice outside the branch of engineering he/she is registered in X
D. bid for jobs

The follawing are the principal objectives of project management except

to ensure the project will be completed within the budget -

t3, l* ensure quality is achieved
rR io see that contractors will be paid on time
\:l l-r
i-t . to ensu!'e the project will be completed on time

riJ Which of ihe following is not a.characteristic of a construction project?

I
A, Fraemenled. /
@ c,:ritinuous.
C. Unique. /
D. Labour intensive /
il Th* i*ijowing are the main duties of the Project Manager on a construction site except

ll creating an organizational structure for the project

F rnonitoring progress of works
L; g payment certifi cates to su b-contractors
ffr a kin

G ai:vertising and recruiting new staff

in prcject scheduling, criticalpath activities are

.{ *ciivities that need to be carried out on time

.t{, a*tivities that set the completion date
I
frl activities that have no "floaf'
}Y eiiivrties that are critical to the safeg of the structure being constructed

A. I and ll only
il and lll only
fF-l l, ll and lll
\t/ only
l_j ;\il of the above

\41*ich ci the following are parts of the project control process?

t Determining the current status of the project schedule

J.i' ldentifying the influencing factors that create schedule changes
J}f Assessing the consequences ofthe project schedule changes
lV Applying corrective measures and re-planning

.4. I and li only

A
(9
li and til only
t, ii and lll only
l]. Ail af the above

2
 vAB 4042
Jan'10 Semester

14 Which of the following construction projects would normally require site engineers from all four
main branches of engineering (civil, mechanical, electrical and chemical)?

A. Hydro-electric dams
Office towers
-q. Petrochemical plants
,9
D. Cable-stayed bridges

15. what type of diagramming method does the diagram below represent?

A. Precedence Diagramming Methoo

(Q Arrow
-9. AcrobatDiagramming Method
Diagramming Method
D. Pert Diagramming Method

a:,start

t]
Finis

to Electricity supply Act 1990 of Malaysia defines a competent person as

A. one who has experience in electricalwork

one who is good in repair and maintenance of electrical equipment
A one
(Q who holds a certificate of competency issued by the Energy commission
u. one who holds a certificate of competency issued by Tenaga Nasional
17 which of the following is not the function of the Energy commission?

A. To issue licenses under Section 9 of this Act

? To exercise regulatory functions in respect of the service of providing electricity
-& ro
fo
ensure that all reasonable demands of electricity are satisfied
[-O) conduct courses to produce engineers and tecirnicians
18. According to Electricity Supply Act 1990 of Malaysia, the responsibility of reporting serious
accidents lies with the

(A:) owner of the premises

Y licensee or supply authority
management committee
D. technician

19 The following acts are considered offences under Section 37 of the Electricity Supply Act 1g90,
except

A. dishonest extraction of electricity

B. dishonest use of electricity
S) consumption of electricity
D. prevention of meter installation for recording the consumption of electricity
 t,-, ,o Su*::,l?
',,' following acts is not an offence under
,t, section B of the Electricity supply
irtn" Act 1 9g0 of

:sing any authorized officer or police

officer not below the rank of inspector
access to anv
'. rr,iowingly giving false information
',.130'""#::?."tu authorized officer or police officer information retating
to an otfence or
or causins delav' 1s anv authorized officer or porice ofricer
',",,1'"ti;i,Lijt#:i"#rl',?'rances
': .,';":racteristics of the engineering profession
invorve the foilowing except
, : .,;ialized skills
, ";;'.ved engineering education
specified duration of industrial experience
,:,,:. ,:f judgment in engineering
Oesign

ri:r,'irrg societies are established mainly

to
n"" rrtor government pro1ects
r. funds for the welfaie of members
.-. cc;,:pete with other societies
, : :e: professional standards

graduate must register with the

- ,.ll';:"ting Board of Engineers Mataysia (BEM)
if he/she
.:,;i): for a license to become
,*:
i :.::l r- ::i,:trse as an engineer in
a Class B contractor
MalaVsia
,-1
a Masters degree in Enqineerino
i : :*:rrflre a shareholder of an engineerini
construction firm
:"" ,91on of Engineers Maraysia (rEM) is characterised
by the foilowing except
.. :lifying body for,professional engineers
i ,,t:,
:, .: rbership is mandatory for all pr"Jti.ing in Malaysia
engtneers
irr!arry hord engineering-rerated
"'r 'i:.;::rSe the confidence
confere"nces, seminars and courses
of the community in ffre empiofr"nijr".ognised engineers
' ;)'-';;'d of Engineers Malaysia (BEM)
recognises a professionar Engineer
as a person wno

/:*ii D""-l g citizen of Malaysia forat least

L,. ,,1 THREE (3) years x
fulfiited specified trainihg requrrements
by the BEM
had 4 years of engineering education
been appointed by the RuLr or tne
state where he is practicing

/ ,;,,;iT"*i,t*::?::Tiryef#ft':*|nterview with the rnstitution or Ensineers Maraysia

/' : i.it::i.: ii-e himself as a Corporate Member

v' the
of r"v rL'vl
IEM
._.i !,:]::r ::ra tiile lr (lngenieuri
' an offer to become the Director of
-
/ r' ''i -!rr ; iii become a professional engineer .an
engineering contracting company
throug-h the Bo'ard of Engineers
Maliysia (BEM)

4
 vAB 4042
Jan'10 Semester

27. A Professional Engineer in a private practice shall not at the same time be a director or executive
of any contracting or manufacturing company related to engineering except for the case of

A. contracting project within the same state

B. sharing the same office premise
C. government project
Turnt<ey project
€)
28. One of the characteristics of Professional Engineers is

A. possess good entrepreneurship skills

B. have a sense of humour among colleagues
@ possers a willingness to advance professional knowledge and practice
D. oossess motivation and determination to success in his career

zv. The Code of Ethics provides guidance for

G conduct in all aspects of professional life

B. proper dressing etiquette in various functions
C. computer programming
D. industrial court praciice

30. The Registration of Engineers Act 1967 of Malaysia covers the following aspects except

A. establishment of Board of Engineers

B. registration of temporary engineers
j engineering consultancy practice
{ q certificate of Practical Completion for new buildings
31. The role of an Engineer includes the following, except

A. advancing the science of engineering

B. sustaining the integrity of the profession
G ensuring that fellow engineers get priority in all decisions
D. ensuring safety at all stages of the project

32 The following are factors contributing to the diminishing interest in science and engineering
education, except:

A. society: negative image, environment

B. communication: difficultv of student to relate school science and mathematics to current
soclety
/- economy: financial problem
e opportunity. Iimited career progression

33. A "Project" is defined as :

A. a large, complex undertaking with many objectives, multiple sources of funding and no
discernable end point
_€ a group of activities headed by a project manager who is responsible for the end product
( t\ r coordinated undertaking of interrelated activities directed towards a specific
\/ goalthat has a finite period of performance
D. all of the above
 .s
"i
!l "f
\\
vAB 4042
Jan'10 Semester

Th*.Work Breakdown Structure (WBS) is :

'y
A. An organization oriented family tree of the project
B. /\ (ask oriented family tree of the project
@. ,{ and B
D. l',ione of the above
, -_1

V5 \funieh of the following can be tracked using the Work Breakdown Structure?

A. Time
tf,, Cost
Procedure
/,'
\y AandB

u start developing the logic diagram (sequencing of activities) from

G\ the beginning
the middle
the tailend
any place

37. \Slhat dass PERT stands for :

Performance Evaluation and Review Technique

Progress Evaluation and Response Technique
r>\
\-/ Program Evaluation and Review Technique
t1 PETRONAS Evaluation and Review Technique

3b , it:_ iirrie necessary to complete a project is referred to as :

(At i,tr !.ier,lentation time

xt. Life cycle

Cnerations cycle
n
|J, lJorc oi the above
4 t_:
l-i:* i:-::si irnportant paperwork to help a project manager control the project
is lhc- .

Work Breakdown Structure

R Specifications
C, Statement of Work
rb Schedule

4i) if iitil *umulative actual progress achieved for a Project is 20%, the cost at completion is
burJgeted at RM 200,000 and the actual cost to date is RM 30,000 what is the earned value for
the project?

A Rt'.t 3o,ooo
\g Rt\4 40,000
c. RM 20,000
n. Rfill70.000

- END OFJAPER -
fhis Questions Paper is NOT to be taken out of the Main Hall.

6
 a;/tt.tl*+ l^t/ h-D )A't.vt Bt N t4-nt'cfL'r2-^tc2Ar'AhN Z1V 2
test
VAB 4M2
Jan'10 Semester

:: TEST (JANUARY 2010 SEMESTER) ::

(Duration: 60 minutes and Coursework Marks:15%l

Answer ALL questions on the OMR sheet provided. Choose only ONE (1) answer for each question. All
questions carry equal marks.

1. Which of the fotlowing is not ole of Deming's Deadly Diseases that prevents a country from
achieving top quality anffifrip6flitiVeness in world market?

A. Lack of constancy of purpose

B. Emphasis on short-term profits
(-4.
\r1l Eliminate slogan
b- Excessive costs of warrantees

2. uut o n trilogy identifies three essential processes for managers to improve quality. They are:
r'h.
'\4,'J Planning, control and improvement
B. Control, planning and training
Planning, control and learning
D. Learning, training and control

3. Which of the following quality leaders introduced the Pareto law based on 80/20 rule?

A. W. Edwards Deminq
('B-. Joseph M. Juran
C. Kaoru lshikawa
D. Philip Crosby

4. Which of the following is not the core part of the quality management content?

A. Leadership l_ . .
B. Quality assurance
Employee improvement v )
rh Strategic planning

5. Total Quality Control (TOC) book written by Feigenbaums proposed quality improvements as the
following three-step processes below except
.
A. quality leadership
B. quality technology
n organ izational commitment
a customer satisfaction

6. Reliability is very important in product design. Two major tools used to measure reliability are

A. FMEA and FTA

B. CAD and FMEA
FTA and CAD
(D CAM and CAD

/7 The following are the main functions of the Board of Engineers Malaysia, (B.E.M.) except

to register engineers
n to regulate the practice of engineers
to promote the engineering profession
/n\
\U. ' to accredit engineering degrees
 vAB 4042
Jan'l0 Semester

Under the code of Professionaiconduct, a registered engineer should not

4 report unethical conduct of other engineers to the 8.E.ful. X

@ endorse any work not designed or supervised by him/her
T. practice outside the branch of engineering he/she is registered in X
D. bid for jobs

The follawing are the principal objectives of project management except

to ensure the project will be completed within the budget -

t3, l* ensure quality is achieved
rR io see that contractors will be paid on time
\:l l-r
i-t . to ensu!'e the project will be completed on time

riJ Which of ihe following is not a.characteristic of a construction project?

I
A, Fraemenled. /
@ c,:ritinuous.
C. Unique. /
D. Labour intensive /
il Th* i*ijowing are the main duties of the Project Manager on a construction site except

ll creating an organizational structure for the project

F rnonitoring progress of works
L; g payment certifi cates to su b-contractors
ffr a kin

G ai:vertising and recruiting new staff

in prcject scheduling, criticalpath activities are

.{ *ciivities that need to be carried out on time

.t{, a*tivities that set the completion date
I
frl activities that have no "floaf'
}Y eiiivrties that are critical to the safeg of the structure being constructed

A. I and ll only
il and lll only
fF-l l, ll and lll
\t/ only
l_j ;\il of the above

\41*ich ci the following are parts of the project control process?

t Determining the current status of the project schedule

J.i' ldentifying the influencing factors that create schedule changes
J}f Assessing the consequences ofthe project schedule changes
lV Applying corrective measures and re-planning

.4. I and li only

A
(9
li and til only
t, ii and lll only
l]. Ail af the above

2
 vAB 4042
Jan'10 Semester

14 Which of the following construction projects would normally require site engineers from all four
main branches of engineering (civil, mechanical, electrical and chemical)?

A. Hydro-electric dams
Office towers
-q. Petrochemical plants
,9
D. Cable-stayed bridges

15. what type of diagramming method does the diagram below represent?

A. Precedence Diagramming Methoo

(Q Arrow
-9. AcrobatDiagramming Method
Diagramming Method
D. Pert Diagramming Method

a:,start

t]
Finis

to Electricity supply Act 1990 of Malaysia defines a competent person as

A. one who has experience in electricalwork

one who is good in repair and maintenance of electrical equipment
A one
(Q who holds a certificate of competency issued by the Energy commission
u. one who holds a certificate of competency issued by Tenaga Nasional
17 which of the following is not the function of the Energy commission?

A. To issue licenses under Section 9 of this Act

? To exercise regulatory functions in respect of the service of providing electricity
-& ro
fo
ensure that all reasonable demands of electricity are satisfied
[-O) conduct courses to produce engineers and tecirnicians
18. According to Electricity Supply Act 1990 of Malaysia, the responsibility of reporting serious
accidents lies with the

(A:) owner of the premises

Y licensee or supply authority
management committee
D. technician

19 The following acts are considered offences under Section 37 of the Electricity Supply Act 1g90,
except

A. dishonest extraction of electricity

B. dishonest use of electricity
S) consumption of electricity
D. prevention of meter installation for recording the consumption of electricity
 t,-, ,o Su*::,l?
',,' following acts is not an offence under
,t, section B of the Electricity supply
irtn" Act 1 9g0 of

:sing any authorized officer or police

officer not below the rank of inspector
access to anv
'. rr,iowingly giving false information
',.130'""#::?."tu authorized officer or police officer information retating
to an otfence or
or causins delav' 1s anv authorized officer or porice ofricer
',",,1'"ti;i,Lijt#:i"#rl',?'rances
': .,';":racteristics of the engineering profession
invorve the foilowing except
, : .,;ialized skills
, ";;'.ved engineering education
specified duration of industrial experience
,:,,:. ,:f judgment in engineering
Oesign

ri:r,'irrg societies are established mainly

to
n"" rrtor government pro1ects
r. funds for the welfaie of members
.-. cc;,:pete with other societies
, : :e: professional standards

graduate must register with the

- ,.ll';:"ting Board of Engineers Mataysia (BEM)
if he/she
.:,;i): for a license to become
,*:
i :.::l r- ::i,:trse as an engineer in
a Class B contractor
MalaVsia
,-1
a Masters degree in Enqineerino
i : :*:rrflre a shareholder of an engineerini
construction firm
:"" ,91on of Engineers Maraysia (rEM) is characterised
by the foilowing except
.. :lifying body for,professional engineers
i ,,t:,
:, .: rbership is mandatory for all pr"Jti.ing in Malaysia
engtneers
irr!arry hord engineering-rerated
"'r 'i:.;::rSe the confidence
confere"nces, seminars and courses
of the community in ffre empiofr"nijr".ognised engineers
' ;)'-';;'d of Engineers Malaysia (BEM)
recognises a professionar Engineer
as a person wno

/:*ii D""-l g citizen of Malaysia forat least

L,. ,,1 THREE (3) years x
fulfiited specified trainihg requrrements
by the BEM
had 4 years of engineering education
been appointed by the RuLr or tne
state where he is practicing

/ ,;,,;iT"*i,t*::?::Tiryef#ft':*|nterview with the rnstitution or Ensineers Maraysia

/' : i.it::i.: ii-e himself as a Corporate Member

v' the
of r"v rL'vl
IEM
._.i !,:]::r ::ra tiile lr (lngenieuri
' an offer to become the Director of
-
/ r' ''i -!rr ; iii become a professional engineer .an
engineering contracting company
throug-h the Bo'ard of Engineers
Maliysia (BEM)

4
 vAB 4042
Jan'10 Semester

27. A Professional Engineer in a private practice shall not at the same time be a director or executive
of any contracting or manufacturing company related to engineering except for the case of

A. contracting project within the same state

B. sharing the same office premise
C. government project
Turnt<ey project
€)
28. One of the characteristics of Professional Engineers is

A. possess good entrepreneurship skills

B. have a sense of humour among colleagues
@ possers a willingness to advance professional knowledge and practice
D. oossess motivation and determination to success in his career

zv. The Code of Ethics provides guidance for

G conduct in all aspects of professional life

B. proper dressing etiquette in various functions
C. computer programming
D. industrial court praciice

30. The Registration of Engineers Act 1967 of Malaysia covers the following aspects except

A. establishment of Board of Engineers

B. registration of temporary engineers
j engineering consultancy practice
{ q certificate of Practical Completion for new buildings
31. The role of an Engineer includes the following, except

A. advancing the science of engineering

B. sustaining the integrity of the profession
G ensuring that fellow engineers get priority in all decisions
D. ensuring safety at all stages of the project

32 The following are factors contributing to the diminishing interest in science and engineering
education, except:

A. society: negative image, environment

B. communication: difficultv of student to relate school science and mathematics to current
soclety
/- economy: financial problem
e opportunity. Iimited career progression

33. A "Project" is defined as :

A. a large, complex undertaking with many objectives, multiple sources of funding and no
discernable end point
_€ a group of activities headed by a project manager who is responsible for the end product
( t\ r coordinated undertaking of interrelated activities directed towards a specific
\/ goalthat has a finite period of performance
D. all of the above
 .s
"i
!l "f
\\
vAB 4042
Jan'10 Semester

Th*.Work Breakdown Structure (WBS) is :

'y
A. An organization oriented family tree of the project
B. /\ (ask oriented family tree of the project
@. ,{ and B
D. l',ione of the above
, -_1

V5 \funieh of the following can be tracked using the Work Breakdown Structure?

A. Time
tf,, Cost
Procedure
/,'
\y AandB

u start developing the logic diagram (sequencing of activities) from

G\ the beginning
the middle
the tailend
any place

37. \Slhat dass PERT stands for :

Performance Evaluation and Review Technique

Progress Evaluation and Response Technique
r>\
\-/ Program Evaluation and Review Technique
t1 PETRONAS Evaluation and Review Technique

3b , it:_ iirrie necessary to complete a project is referred to as :

(At i,tr !.ier,lentation time

xt. Life cycle

Cnerations cycle
n
|J, lJorc oi the above
4 t_:
l-i:* i:-::si irnportant paperwork to help a project manager control the project
is lhc- .

Work Breakdown Structure

R Specifications
C, Statement of Work
rb Schedule

4i) if iitil *umulative actual progress achieved for a Project is 20%, the cost at completion is
burJgeted at RM 200,000 and the actual cost to date is RM 30,000 what is the earned value for
the project?

A Rt'.t 3o,ooo
\g Rt\4 40,000
c. RM 20,000
n. Rfill70.000

- END OFJAPER -
fhis Questions Paper is NOT to be taken out of the Main Hall.

6
 Teet {January 2013 semegter} VBB 4043 EIS

(Duration: 50 minutes and Coursework Mark: 20%)

Answer AIL questions on the OMB sheet provided choose only ONE {1} answer for each question ALt
questions carry equal mark.

Chopter 1: Role of Engineers in Nation Building

1. Which of the following is the Oxford Advaneed LearneCs Dictionary (2005) definition for an
engineer?
?^>e l,
A. A person whose principal duty is tc apply knowledge to create practical devices
B; A perwlrMt*b hisr*4ad biHi6 ersmsrrmhine+ rm#, bri.bg; *e /
c. A person who is expected to serve mankind
D. A person who perform scientific duties in accordance with certain codes of conduct

2. The follwving arethe common steps'inrrolved in research bywiectiSs erc€pt

A. Formulation and testing of hypothesis

q*t"'
B. Analysis of test
ff.:tl Ddtttffidh$ldrnu@s /
D. Publication of rlew knowledge

B. ElectricalandElectronicEngineering
c. EnvironmentalEngineering I
,D. PetroleumEngin-ering
1
"4. Alt of the following are true for the role of engineers in the national development except

A. They are concerned with the engineering pfinciXiles td preserue the environmenf.,? I
1'
QaAa B. They are concerned with design, construction and mdntenanc€ of public tlwrts }r.'^ \
c. They deal with design, prodgction, operation ar'id tnalntenancggf mechanical systems
D. Alloftheabovc 'l
J
. j'r

5. Which of the following is hdan helicgQr to measure a nation's development Brogress?

A. Gross Domestic Product- ,/

B. Purchasing Power ,rz', ,,/
c. Manufacturing ProductiuttV
" ,/ ga6t- I
9.,. Seru{ceCor*petiti*eness /
 8. "1. Malaysia" policy launched in the first quarter of 2009, which is aimed at

6')
\J A. People First, Performance Now
,,'
B. &rf,ldtrg oe united t*atafsia{t netion rqerdhas af rm ard relb*on \//
C. TransformationSuccessful,PeopleProsperous
D. Equal rights and opportunities for all expatiates

9. All of the following are categories of registration with Board of Engineers,tllalaysia (BEM)
except ,::

A. ProfessionalEngineer '/
E. PmiatManegenelttftu{essional /ur
C. Graduate Engineer /
D. Sole Proprietorship /

10. The difference between lnstitution of Engineers, Malaysia (l'EMl and Eoard of Engineers,
Malaysia {BEM} is

A. BEM is a government body that regulates the registration of engineers in Malaysia

rrhih l€M ir a profeesional BodyorLernd Soci€tyior engir*ers. J
B. IEM is a government body that regulates the registration of engineers in Malaysia while
BEM is a professional Body or Learned Society for engineers.
C. BEM accreditate degrees of local Universities for'recognition while IEM based its
recognition from foreign respective accreditation bodies
D. BEM is a state body that regulates the registration of engineers in Malaysia while IEM is
a professional Body or Learned Society for engineers.

Chapter 2: Role of Engineers in the Society

LL. The distinguishing feature between an ensineer and a technician is

A. An engineer completes a degree programme at an accredited uiliversity, while a

technician completes a diploma at a vocational school v
B. An engineer focuses more on the theoretical underpinnings of their discipline, while the
technician eduqation is more focused on hands-on skills. ,/
Cr. ln the worHo6e, a project rsill be managed and guided by engineer, while technician
is responsible for implementing the actual physical work. r

,{h AlloftheaMve i
t--\
\) J
L2. The follOuing are the good examples of writFn communications except

A. I Memorindurq
e" hputttu*letaintocpreedrheet
C. Addendum
D. Mlnutes of the meeting
Chapter 3: Engineering Frsfe*ionaliern

25. According to the Registration of Engineers Act 138, which of the following is a required trait for
enginecrs?
A. Sense of responsibility towards public safety in performing professional services
B. Recognized engineering education, experience and skills
c. Sense of ioyalty, honesty anci responslbiiity to empioyers and ciients
D- ,All of tbeabove /
26. Ncn<ompliance of Act 138 may result in action by the Board of Engineers, Malaysia (BEM) such
as/
L Warnings and tine V
ll. Withholding or cancTllation of registration J
lll. lmprisonment J
lV. Cancellation of deBree*

A. land llonly
B. ll and lllonly
C. l,ll and lll only
D. All of the abovp

?1. ,-+[gJollowing are the obigctives for th\ late]t amendments to the Registretion of Engineers Act
r;;il.e- < /
To enforce the implementation of continuine profpssional development
\_/
B. To imprwe the employmer* rate of engineersn Q(
C. To advise the government and the public on matters relating to engineering education V
D. To strength€n thc suspension Reriodrr

All of the following are functions of e

A. lnvestigating and reporting on specific cases
B. Encouraging employers to adopt effective prpcedures
C. Raisesfundsfurtheunlfarcof members V .

D. Set professional standards

29. ln order to acquire a status of Professional Engineer, which of the following is neta nglCgtory
req_uirement for an enginesrJ
A. Has registered as a Graduate Engineer with BEM \//
B. Has 03)ears Proiect Management experience ,N + I
C. . Has passed Professioqal Assessment Examination or a etected corporate member of tEM .v
D. Has been restding ;n lylslaysia for a period of not less then 06 months prior to the
date of application
J
?? Which of the following is a clear yiolation of Registration of Engineers Adt967?
A. A Professional Engineer can endorse a design documents
B. A Professional Engineer who submits a drawing rnust supervise the works
3
r
A Ptofcsfuirt ErqUs can cha4s fes only for the endorcement of deeign without
supwisirEthework J
D. A Professional Engineer can use a standard stamp for endorsement of design works.

Allof the followings are objectives exc€pt

A. To ensure accredited programmes in Malaysia
B. To adequately prepare graduates for engineering practices
c. To satisfy the academic requirements of engiTeers for BEM registration
To regrdate theeode and ethics of enSineerg/
@
Ghapter 4: Ethics in Engineering

All of the following are true to exhibit profesSionalism except

A. Honest and impartial in performing jobs
vL
Alwaysstrive-for.BgEonal eains I
Q'
c. lnterest in improving the profession
D. Possess engineering knowledge and skills

37. Tlq categories of BEM Code of Professional Conduct of include all of the following except:
tA. t Personal int€grity of otherf
B. Advertisements */. r"
C. Conflict of interest V
D. Loyahyto other members of the profession ,./
38. Ae a Professional engineer, you will be required to comply with
fnllowinB except: 1
Qrtglgg!. This code refers to all of the
A. An engineer should not solicit or tout /J
B. An engineer should avoid favoritism among vendors and other suppliers 9,/
c. An engineer must respond promptly to complaints and enquiries ./

@ An qfirer tt€t gofulrd nith po&lc{ion atd igrprGthe vircX _

Chapter 5: Proiest Management Concepts and Planning

42. The project life cycle is comprised of which of the following?

t. Defining stage t-/
il. Planning stage v
il1. Execution stage ,./
tv. . Delivering sta.ge ./
A. lonly
B. lland lllonly
c l,ll and*llonly
tri All ef Sra aboye
43. According to the ptg"a Mtnt8.*ent Body ig defined as

A. A large, complex undertaking with many objectives and no discernable end point
B. A temporary endeavor undertaken to create a uniqge product, service, or result
e. A group of activities headed by a projea manager who is responsible for end product
D. An unde.rtaking of interrelated activities towards a specific goalwith no time frame

All of the following are

A.
B.
Has a specific goal roft
Has a definite start and finish,T
J
c. Has uncertainty and ,it;UJ
rol ;;';;'i#"i"u","y../
46. At which point is the risk of failure the leas! but the consequence cf failrre the highest?
A. During the defining stage
B. During the planning stage /
G. Iluring the eresrtion sagJt"
D. Risk of failure is even acoss all project stages

47. The compilationo@*EgF within a project equates to \

A. Proiect litecycle y//
B. Product life cycle
C Project completion
D. Project lnception

What is one of the most important skills of a project manager?

A. Organizational skills
B. lnfluencing skills
c Communication s*ills
D. Team building skilts

*+9. All of the following are characterigtics of t of a project except

A. Scheduling
B. Budgeting
cd) FeasibilityrtudaJ
U. Quality plans

51. Which of the following organization has issued proie* tvtansgement body nowledge ss the
de f?cto stanelard for project management techniques?
nternational Project Management Association
I

Proi€ctMamgementl$tihte J
' Board of Engineers Malaysia
British standald lnstitution

5,a1. You are a project manager and working on for the project. Which
project stage are you in? "rtimaluEgtllq:ting
A. Defining stage
B. Plannings$e

-
 C. Execution sta8e
D. Delivering stage

The process of Project Management is .

/
A Concerned with describing and organizing the work of the project o/
B. An art of directing and coordinating respurces by usingrrnanagement techniques
\
to
achieve predetermined objectives ,/ J
C. Concerned with planning and managing works within in a definite lime{4!
D, All of theabove

Chapter 7: Quality: Theoryand Tooh

fl"1
102. The theory tfraL.gjigercent of a wo iu:g3"q:t is dele11ined by his environment and
only mininlgllv by js"a$fibuje.4 !lt,
A. Kboru lshikawa
B. Philip Crosby

B\ Less rework ,/ -
G,l trsf rsh? i
Y Higher proiuctivity \1

1&r. According to Dcmingis all of the following are among thk

\---* f@diee!€efor manag
except t:}.-__*l: ".
A. Lackofconstancy of purposeJT \'-- k- . J
B. Excessivc *r;';;;;;;; '/ ' / ' *-\,rq 'r *'
cr Emphasis on short-term profits oriryJ \"e" ^ ^-ooE"
t-4
1-N Mobilityof workers J
o&
r0oilrFY
'\-/ ^
105. All of thc fioltowing are th$qaven cualiW tools as shown by lbhikarlra except
A. Cause and effect rrsL! dlagiM Y
e'ebrsr" "z
^1
.!''
B. Histogram
l:*}n/ffiWffmngrflr.trt \-/
I

6 \.
D. Paretochart v

106.

to7.

W. Edward Deming
Fftffi'Sstfrry
Kaoru lshikawa
 What type of cha* is this?

t
ii
jJit'ril
j ni
1t
.l
t!

i
l
------__,_-_\-

1/
& Coubd#f
B. Pareto chart
c. Scatter ehart
D. Flow chart

109. According \fhifip CiosD), all of the following are true for quaJity.management @
A.
-.-\ Qualitlisdefitdd as conformance to requirements / *
(ry WW€tp&sq€nme' ,o

Y. System for causing guality is prevention, not appraisal v

b'
D. Performance standard must be zero, not that's close enough '..''

1r0. Which one af the l"pswiagtrtodel is created by W. Edward Demigg?

A. Da-Act-Plan{heck
B. Plan-Check-Do-Act
C. Check-Plan-Do-Act ,-.' \.
g ?*mos-*rt-frct ,/ '

111. What is meant hy

A. lnvolyement of the top managementlupply chain and product life cycle
3- lnvofuement of the workers and their
aQ tsreffiffiofkurttr"Ertil*4 ft,'q@;i*
4. tnwtvement otttre ilnEdoepartr
PENGURUSAN KUALITI
EIS Chapter 1

1. You are managing a major international project, and your contract requires you to prepare
both a project plan and a quality management plan. Your core team is preparing a project
quality management plan. Your first step in developing this plan is to :

A. Determine the specific metrics to use in the quality management process

B. Identify the quality standards for the project

C. Develop a quality policy for the project

D. Identify specific quality management roles and responsibilities for the project

2. Deming’s PDCA Cycle stresses that the project team should have a working knowledge of
statistical process control to help evaluate quality control outputs. Of all the topics involved,
which of the following is the most important for the team to understand?

A. Sampling and probability

B. Attribute sampling and variables sampling

C. Tolerances and control limit

D. Special causes and common/random causes

3. Deming’s 14 Points provides a way of an organization to create and sustain a culture of a

continuous improvement. As such it should be direct by:

A. The project manager

B. Top management

C. Employees participating in quality circles

D. Stakeholders

4. Quality assurance promotes quality improvement. A “breakthrough” is the accomplishment

of any improvement that takes the organization to unprecedented levels of performance by
attacking

A. Sporadic sources of variation

B. Chronic sources of variation

C. Inspection over prevention

D. Specific tolerances

5. What is a definition of quality?

A. Goodness

B. Conformance to requirements

6. How can we make quality happen?

A. Detection or appraisal

B. Prevention

7. What standard do we use for our quality performance?

A. That’s good enough

B. Right things right every time

8. How can we measure quality?

A. Indexes

B. Price of non-conformance

9. Who is responsible for quality?

A. Some people at certain levels

B. Proactive leadership at all levels

10. Your project scheduler has just started working with your project and has produced
defective reports for the past two accounting cycles. If this continues, these defective reports
could provide the potential for customer dissatisfaction and lost productivity due to rework.
You discovered that the project scheduler needs additional training on using the scheduling
tool that is used on your project. The cost of training falls under which one of the following
categories?

A. Overhead cost
B. Failure cost

C. Prevention cost

D. Indirect cost

11. Your management has prescribed that a quality audit be conducted at the end of every phase
in a project. The audit is part of the organization’s

A. quality assurance process

B. quality control process

C. quality improvement program

D. quality process adjustment program

E. quality management plan

12. Your quality assurance department recently performed a quality audit of your project and
identified a number of findings and recommendations. One recommendation seems critical and
should be implemented because it affects delivery of the product to your customer. Your next
step should be to:

A. Call a meeting of your project team to see who is responsible for the problem

B. Reassign the team member who had responsibility for oversight of the problem

C. Perform product rework immediately

D. Issue a change request to implement the needed corrective action

13. A party independent of the project team should be used to perform

A. Quality planning

B. Quality assurance

C. Quality control

D. Quality inspection

E. Quality audit
14. The area where the project manager can have the greatest impact on the quality of his or
her project is in

A. Quality planning

B. Quality assurance

C. Quality control

D. Quality improvement

15. Project quality management was once thought to include only inspection or quality control.
In recent years, the concept of project quality management has broadened. Which statement is
NOT representative of the new definition of quality management?

A. Quality is designed into the product or service, not inspected into it

B. Quality is the concern of quality assurance staff

C. Customers require a documented and, in some cases, registered quality assurance system

D. National and international standards and guidelines for quality assurance systems area
available

16. You area a project manager for chemical plant construction. As a project manager, you
must be especially concerned with construction or building codes – particularly in the quality
planning process. You must be ensure that construction codes are reflected in your project plans
because

A. Standards and regulations are an input to plan quality

B. Quality audits serve to ensure there is compliance with regulations

C. They are a cost associated with quality initiatives

D. Compliance with standards is the primary objective of perform quality control

17. A quality manager is discussing with the project manager the tools that the project should
use to ensure quality. He centred his discussion around a system he used in another department.
Standard deviation is a measure of how

A. Far the estimate is from the highest estimate

B. Correct the sample is

C. Far the measurement is from the average or mean

D. Much time remains in the project

18. Six sigma refers to the aim of settling tolerance limits at six standard deviations from the
mean, whereas the normally expected deviations of a process is

A. One standard deviation

B. Two standard deviation

C. Three standard deviation

D. Undeterminable because of the unique nature of every process

19. During an inspection of a project deliverable, the team detects the same defect in the
deliverable that has already been identified during a previous inspection. The project manager
is confused how this could have happened since a change request was approved to correct the
defect. After discussing the issue with the team, the project manager learns that the team never
implemented the approved change request. What could have helped to prevent this situation?

A. Holding an approved change request review

B. Conducting a retrospective meeting

C. Performing a root cause analysis

D. Creating a quality report

20. After taking over a project that is in the middle of execution, you are looking for
information about the quality management issues that have been escalated by the team and any
corrective actions that have been recommended and/or implemented. What should you do?

A. Look at the issue log

B. Check the quality management plan

C. Review the quality report

D. Talk to the previous project manager

21. The ISO 9000 standard provide

A. A description of how products should be produced

B. Specifics for the implementation of quality systems

C. A framework for quality system

D. The maximum process requirements necessary to ensure that customers receive a good
product
 OPERATION MANAGEMENT

DEFINITION
• Just-In-Time (JIT) is a philosophy of continuous and forced problem solving
that supports lean production.
• Lean production supplies the customer with their exact wants when the customer
wants it without waste.
• Key issues are continual improvement and a pull system.

GOAL OF JUST-IN-TIME (JIT)

• The ultimate goal of JIT is a balanced system.
• Achieves a smooth, rapid flow of materials through the system.

RELATIONSHIP BETWEEN JIT GOALS & BUILDING BLOCKS

SUPPORTING GOALS
• Eliminate disruptions
• Make system flexible
• Eliminate waste
7 TYPES OF WASTE
1. Waiting
2. Overproduction
3. Transport
4. Motion
5. Extra Processing
6. Defects
7. Inventory

MINIMIZING WASTE-5S
1. Seiri – Sort (Proper Arrangement)
2. Seiton – Simplify (Orderliness0
3. Seiso – Sweep (Cleanliness)
4. Seiketsu – Standardize (Clean-up)
5. Shitsuke – Sustain (Discipline)

• A place for everything and everything in its place

• Not just a housekeeping issue
• Critical Foundation for:
▪ Setup reduction
▪ Pull systems
▪ Maintenance
▪ Inventory management
KAIZEN PHILOSOPHY
• Waste is the enemy.
• Improvement should be done gradually and continuously.
• Everyone should be involved.
• Built on a cheap strategy.
• Can be applied anywhere.
• Supported by a visual system.
• Focuses attention where value is created.
• Process orientated.
• Stresses main effort of improvement should come from new thinking and work style.
• The essence of organizational learning is to learn while doing.
BIG JIT VS LITTLE JIT
• BIG JIT – broad focus
➢ Vendor relations
➢ Human relations
➢ Technology management
➢ Materials and inventory management
• LITTLE JIT – narrow focus
➢ Scheduling materials
➢ Scheduling services of production
JIT BUILDING BLOCK
1 Product Design ▪ Standard parts
▪ Modular design
▪ Highly capable production systems
▪ Concurrent engineering
2 Process Design ▪ Small lot sizes
▪ Setup time reduction
▪ Manufacturing cells
▪ Limited work in process (WIP)
▪ Quality Improvement
▪ Production flexibility
▪ Balanced system
▪ Little inventory storage

Quality Improvement
▪ Autonomation or known as Jidoka – Automatic detection of defects
during production
▪ Jidoka – Japanese term for autonomation

Production Flexibility
▪ Balance system: Distributing the workload evenly among workstations.
▪ Work assigned to each workstation must be less than or equal to the
cycle time.
▪ Cycle time is set equal to the TAKT* time.
▪ Understanding the difference between TAKT Time, Cycle Time and Lead
Time are important for Lean Production.
▪ Use many small units of capacity.
▪ Use off-line buffers.
▪ Reserve capacity for important customers.
* TAKT time is the rate at which a finished product needs to be completed in order
to meet customer demand

Elements of Production Flexibility

• Reduce downtime by reducing changeover time.
• Use preventive maintenance to reduce breakdowns.
• Cross-train workers to help clear bottlenecks.
• Besides production flexibility, machine flexibility, volume flexibility,
expansion flexibility, routing flexibility and product flexibility are among
the Flexible Manufacturing System (FMS).

Little Inventory storage (Benefit of small lot size)

• Reduces inventory
• Less rework
• Less storage spaces
• Problems are more apparent
• Increases product flexibility
• Easier to balance operations

3 Personnel/ • Workers as assets.

Organizational elements • Cross-trained workers.
• Continuous improvement.
• Cost accounting.
• Leadership/project
• management.
4 Manufacturing planning • Pull systems.
and control • Level loading.
• Visual systems.
• Close vendor relationships.
• Reduced transaction processing.
• Preventive maintenance.

Pull/Push Systems
• Pull system: System for moving work where a workstation pulls
output from the preceding station as needed. (e.g. Kanban)
• Push system: System for moving work where output is pushed to
the next station as it is completed.

Push Systems
• Every worker maximizes own output, making as many products as
possible.
• Pros and cons:
▪ Focuses on keeping individual operators and workstations
busy rather than efficient use of materials.
▪ Volumes of defective work may be produced.
▪ Throughput time will increase as work-in-process
increases.
▪ Line bottlenecks and inventories of unfinished products
will occur.
▪ Hard to respond to special orders and order changes due
to long throughput time.

Pull Systems
• Production line is controlled by the last operation, Kanban cards
control for work-in-process (WIP).
• Pros and cons:
▪ Controls maximum WIP and eliminates WIP accumulating
at bottlenecks.
▪ Keeps materials busy, not operators. Operators work only
when there is a signal to produce.
▪ If a problem arises, there is no slack in the system.
▪ Throughput time and WIP are decreased, faster reaction
to defects and less opportunity to create defects.
KANBAN PRODUCTION CONTROL SYSTEM
▪ Kanban: Card or other device that communicates demand for work or materials from
the preceding station.
▪ Kanban is the Japanese word meaning “signal” or “visible record”.
▪ Authority to pull or produce comes from a downstream process.
▪ Based on Kanban, the Japanese introduced the ‘Pointing-and-Calling standard’ to
increase the safety awareness.
▪ Usually each card controls a specific quantity or parts.
▪ Multiple card systems may be used if there are several components or different lot sizes.
▪ Kanban cards provide a direct control and limit on the amount of work-in-process
between cells.
CALCULATE NO. OF KANBAN
▪ Need to know the lead time needed to produce a container of parts.
▪ Need to know the amount of safety stock needed.

𝐷𝑒𝑚𝑎𝑛𝑑 𝑑𝑢𝑟𝑖𝑛𝑔 𝑙𝑒𝑎𝑑 𝑡𝑖𝑚𝑒 + 𝑆𝑎𝑓𝑒𝑡𝑦 𝑠𝑡𝑜𝑐𝑘

𝑁𝑢𝑚𝑏𝑒𝑟 𝑜𝑓 𝐾𝑎𝑛𝑏𝑎𝑛𝑠 =
𝑆𝑖𝑧𝑒 𝑜𝑓 𝐶𝑜𝑛𝑡𝑎𝑖𝑛𝑒𝑟

Daily Demand = 500 Cakes

Production Lead Time (Wait time + Material Handling Time + = 2 days
Processing Time)
Safety Stock = ½ day
Container Size = 250 cakes

Demand during lead time = 2 days x 500 cakes = 1,000 cakes

1,000 + 250
𝑁𝑢𝑚𝑏𝑒𝑟 𝑜𝑓 𝐾𝑎𝑛𝑏𝑎𝑛𝑠 = =5
250
ADVANTAGES OF KANBAN
▪ Allow only limited amount of faulty or delayed material.
▪ Problems are immediately evident.
▪ Puts downward pressure on bad aspects of inventory.
▪ Standardized containers reduce weight, disposal costs, wasted space and labour.
COMPARISON OF JIT & TRADITIONAL
Factor Traditional JIT
Inventory Much to offset forecast Minimal necessary to operate
errors, late deliveries
Deliveries Few, large Many, small
Lot Sizes Large Small
Setup; runs Few, long runs Many, short runs
Vendors Long-term relationships are unusual Partners
Workers Necessary to do the work Assets

TRANSITIONING TO JIT SYSTEM

▪ Get top management commitment.

▪ Decide which parts need most effort.
▪ Obtain support of workers.
▪ Start by trying to reduce setup times.
▪ Gradually convert operations.
▪ Convert suppliers to JIT.
▪ Prepare for obstacles.

MAINTENANCE AND RELIABILITY

▪ Ultimate goal of JIT system would be realized when “Maintenance and Reliability”
elements are considered as part of the system.
▪ Maintenance: is all activities involved in keeping a system’s equipment in working
order.
▪ Reliability: is the probability that an equipment will function properly for a specified
time.

MAINTENANCE

▪ Preventive Maintenance: routine inspection and servicing to keep the equipment in

good condition.
▪ Breakdown Maintenance: emergency or priority repairs on failed equipment.
RELIABILITY

▪ Reliability: is the consistency of your measurement or the degree to which an

instrument measures the same way each time it is used under the same condition with
the same subjects.
▪ In short, it is the repeatability of your measurement. A measure is considered reliable
if a person’s score on the same test given twice is similar. It is important to remember
that reliability is not measured, it is estimated.
▪ Test-Retest method: administer the same measures to the same respondents at two
separate points in time.
▪ Split-Half method: correlate one-half of a scale with the other half.
▪ Calculate reliability coefficient: statistical test that measures the internal consistency
of a set of items.
1. Which of the following is the Oxford Advanced Learner Dictionary (2006) definition of an engineer
A. A person whose principal duty is to apply knowledge to create practical device
B. A person whose job is designing and building engines, machines, roads, bridges, etc
C. A person who is expected to serve mankind
D. A person who perform scientific duties in accordance with certain codes of conduct

2. The following are the common steps involved in research by scientist except
A. Formulation and testing of hypothesis
B. Analysis of test
C. Design and build new product
D. Publication of new knowledge

3. All are the main branches of engineering that evolved from the original “Civil” engineering except
A. Mechanical engineering
B. Electrical and Electronic engineering
C. Environmental engineering
D. Petroleum engineering

4. All of the following are true for the role of engineers in the national development except
A. They are concerned with the engineering principles to preserve environment
B. They are concerned with design, construction and maintenance of public works
C. They are deal with design, production, operation and maintenance of mechanical system
D. All of the above

5. Which of the following is not an indicator to measure a nation’s development progress?

A. Gross Domestic Product
B. Purchasing Power
C. Manufacturing Productivity
D. Service Competitiveness

6. “1 Malaysia” policy launched in the first quarter of 2009, which is aimed at

A. People First, Performance Now
B. Building one united Malaysian nation regardless of race and religion
C. Transformation Successful, People Prosperous
D. Equal rights and opportunities for all expatriates

7. All of the following are categories of registration with Board of Engineers, Malaysia (BEM) except
A. Professional Engineer
B. Project Management Professional
C. Graduate Engineer
D. Sole Proprietorship

8. The difference between Institution of Engineers, Malaysia (IEM) and Board of Engineers, Malaysia
(BEM) is
A. BEM is a government body that regulates the registration of engineers in Malaysia while IEM is a
professional Body or Learned Society for Engineers
B. IEM is a government body that regulates the registration of engineers in Malaysia while BEM is a
professional Body or Learned Society for Engineers
C. BEM accreditate degrees of local Universities for recognition while IEM based its recognition
from foreign respective accreditation bodies
D. BEM is state body that regulates the registration of engineers in Malaysia while IEM is a
professional Body or Learned Society for Engineers
9. The distinguish feature between an engineer and a technician is
A. An engineer complete a degree programme at an accredited university, while a technician
completes a diploma at vocational school
B. An engineer focuses more on the theoretical underpinnings of their discipline, while technician
education is more focused on hands-on skill
C. In the workforce, a project will be managed and guided by engineer, while technician is
responsible for implement the actual physical work
D. All of the above

10. The following are the good examples of written communication except
A. Memorandum
B. Inputting data into spreadsheet
C. Addendum
D. Minutes of meeting

11. According to the Registration of Engineer Act 138, which of the following is required the trait for
engineers?
A. Sense of responsibility towards public safety in performing professional services
B. Recognized engineering education, experience and skill
C. Sense of loyal, honesty and responsibility to employers and clients
D. All of the above

12. Non-compliance of Act 138 may result in action by the Board of Engineers, Malaysia (BEM) such as
I. Warnings and fine
II. Withholding or cancellation of registration
III. Imprisonment
IV. Cancellation of degree

A. I and II only
B. II and III only
C. I, II and III only
D. All of the above

13. The following are the objectives for the latest amendments to the Registration of Engineers Act except
A. To enforce the implementation of continuing professional development
B. To improve the employment rate of engineers
C. To advise the government and the public on matters relating to engineering education
D. To strengthen the suspension period

14. All of the following are functions of Engineering Professional Societies except
A. Investigating and reporting specific cases
B. Encouraging employers to adopt effective procedures
C. Raises fund for the welfare of members
D. Set professional standards

15. In order to acquire a status of Professional Engineer, which of the following is not a mandatory
requirement for an engineer?
A. Has registered as a Graduate Engineer with BEM
B. Has 03 years Project Management experience
C. Has passed Professional Assessment Examination or a elected corporate member of IEM
D. Has been residing in Malaysia for a period of not less than 06 months prior to the date of
application
16. Which of the following is a clear violation of Registration of Engineers Act 1967?
A. A Professional Engineer can endorse a design document
B. A Professional Engineer who submits a drawing must supervise the works
C. A Professional Engineer can charge fees only for the endorsement of design without supervising
the work
D. A Professional Engineer can use a standard stamp for endorsement of design work

17. All of the followings are objectives of Engineering Accreditation Council (EAC) except
A. To ensure accredited engineering programmes in Malaysia
B. To adequately prepare graduates for engineering practice
C. To satisfy the academic requirements of engineers for BEM registrations
D. To regulate the code and ethics of engineers

18. All the following are true exhibit professionalism except

A. Honest and impartial in performing jobs
B. Always strive for personal gains
C. Interest in improving the profession
D. Possess engineering knowledge and skills

19. The categories of BEM Code of Professional Conduct of include all of the following except
A. Personal integrity of others
B. Advertisements
C. Conflict of interest
D. Loyalty to other members of the profession

20. As a Professional Engineer, you will be required to comply with BEM Code of Professional Conduct.
This code refers to all of the following except
A. An engineer should not solicit or tout
B. An engineer should avoid favouritism among vendors and other suppliers
C. An engineer must respond promptly to complaints and enquiries
D. An engineer must go forward with production and ignore the error

21. The following are the main functions of the Board of Engineer, Malaysia (BEM) except
A. To register engineer
B. To regulate practice of engineer
C. To promote engineering profession
D. To accredit engineering degrees

22. Under the Code of Professional Conduct, a registered engineer should not
A. Report unethical conduct of other engineers to the BEM
B. Endorse any work not designed or supervised by him/her
C. Practice outside the branch of engineering he/she registered in
D. Bid for jobs

23. Which of the following construction projects would normally require site engineers from all four main
branches of engineering (civil, mechanical, electrical and chemical)?
A. Hydro-electric dams
B. Office towers
C. Petrochemical plant
D. Cable-stayed bridges
24. What type of diagramming method does the diagram below represent?
A. Precedence Diagramming Method
B. Arrow Diagramming Method
C. Acrobat Diagramming Method
D. Pert Diagramming Method

25. Electricity Supply Act 1990 of Malaysia defines a competent person as

A. One who has experience in electrical work
B. One who is good in repair and maintenance of electrical equipment
C. One who holds certificate of competency issued by the Energy Commission
D. One who hols a certificate of competency issued by Tenaga Nasional

26. Which of the following is not the function of the Energy Commission?
A. To issue licenses under Section 9 of this Act
B. To exercise regulatory functions in respect of the service of providing electricity
C. To ensure that all reasonable demands of electricity are satisfied
D. To conduct courses to produce engineers and technicians

27. According to Electricity Supply Act 1990 of Malaysia, the responsibility of reporting serious accident
lies with the
A. Owner of the premises
B. Licensee of supply authority
C. Management committee
D. Technician

28. The following acts are considered offences under Section 37 of the Electricity Supply Act 1990, except
A. Dishonest extraction of electricity
B. Dishonest use of electricity
C. Consumption of electricity
D. Prevention of meter installation for recording the consumption of electricity

29. Which of the following acts is not an offence under Section 8 of the Electricity Supply Act 1990 of
Malaysia?
A. Refusing any authorized officer or police officer not below the rank of inspector access to any
place
B. Unknowingly giving false information
C. Refusing to give any authorized officer or police officer information relating to an offence or
suspected offence
D. Assaults, obstructions, hindrances or causing delay to any authorized officer or police officer in the
execution of his duty

30. The characteristics of the engineering profession involve the following except
A. Specialized skills
B. Approved engineering education
C. Specified duration of industrial experience
D. Use of judgement in engineering design
31. Engineering societies are established mainly to
A. Monitor government project
B. Raise funds for the welfare of members
C. Compete with other societies
D. Set professional standard

32. An engineering graduate must register with the Board of Engineers Malaysia (BEM) if he/she intends
to
A. Apply for license to become a Class B contractor
B. Practice as an engineer in Malaysia
C. Pursue a Master-degree in Engineering
D. Become a shareholder of an engineering construction firm

33. The Institution of Engineers Malaysia (IEM) is characterised by the following except
A. A qualify body for professional engineers in Malaysia
B. Membership is not mandatory for all practising engineer
C. Regularly hold engineering-related conferences, seminars and courses
D. Increase the confidence of the community in the employment of recognised engineer

34. The Board of Engineers Malaysia (BEM) recognises a Professional Engineer as a person who has
A. Been a citizen of Malaysia for at least THREE (3) years
B. Fulfilled specified training requirement by the BEM
C. Had 4 years of engineering education
D. Been appointed by the ruler of the state where he is practicing

35. An engineer who has passed the Professional interview with the Institution of Engineering Malaysia
(IEM) may be allowed to do the following except
A. Declare himself as a Corporate Member of IEM
B. Use the title of Ir (Ingenieur)
C. Accept an offer to become the Director of an engineering contracting company
D. Apply to become a professional engineer through Board of Engineers Malaysia (BEM)

36. A Professional Engineer in a private practice shall not at the same time be a director or executive of
any contracting or manufacturing company related to engineering except for the case of
A. Contracting project within the same state
B. Sharing the same office premises
C. Government project
D. Turnkey project

37. One of the characteristics of Professional Engineers is

A. Possess good entrepreneurship skills
B. Have a sense of humour among colleagues
C. Possess a willingness to advance professional knowledge and practice
D. Possess motivation and determination to success in his career

38. The code of ethics provides guidance for

A. Conduct in all aspects of professional life
B. Proper dressing etiquette in various function
C. Computer programming
D. Industrial court practice
39. The Registration of Engineers Act 1967 of Malaysia covers the following aspects except
A. Establishment of Board of Engineers
B. Registration of temporary engineer
C. Engineering consultancy practice
D. Certificate of Practical Completion for new buildings

40. The role of engineer includes the following, except

A. Advancing the science of engineering
B. Sustaining the integrity of the profession
C. Ensuring that fellow engineers get priority in all decision
D. Ensuring safety at all stages of the project

41. The following are factors contributing to the diminishing interest in science and engineering education
except
A. Society : negative image, environment
B. Communication : difficulty of student of student to relate school science and mathematics to
current society
C. Economy : financial problem
D. Opportunity : limited career progression

42. The characteristics of the engineering profession involve

A. Use of judgement in engineering design
B. Vocational experience
C. Physical strength
D. Innovation

43. Professional engineering societies are all except

A. Board of Engineers, Malaysia
B. Institution of Engineers, Malaysia
C. Engineers Australia
D. UTP Mechanical Engineering Club

44. An engineering graduate should register with Institution of Engineers Malaysia (IEM) if he considers t
A. Become a graduate student in engineering at a Malaysian University
B. Become a Professional Engineer in Malaysia
C. Legally work as an engineer in Malaysia
D. Set up business in engineering services

45. A Professional Engineer cannot become both the consultant and contractor for a same project except
for
A. Engineers who have been working for more than 20 years
B. Projects awarded before 2002
C. Turnkey project
D. Bound by standards set by engineering societies

46. The Engineering Profession involves the following except:

A. Assurance of public safety of developed products
B. Assurance of economic stability
C. Acceptance of payment for services given
D. Bound by standards set by engineering societies

47. An engineer who has just passed the Professional Interview with the IEM cannot
A. Become the Director of an engineering construction firm
B. Use the title Ir (Ingenieur)
C. Declare himself as a corporate member of IEM
D. Pursue a PhD degree in engineering
48. BEM has the following board members except for
A. Secretary
B. Professional Engineer
C. Member from Board of Architects Malaysia
D. Member from Board of Land Surveyors
49. In Malaysia, a registered member of the BEM who has just obtained a recognition degree in
engineering is known as a
A. Student member
B. Graduate engineer
C. Professional engineer
D. Postgraduate
50. Differentiate between an Engineer and a Scientist in society?
A. Scientist tend to ignore the natural world
B. Scientist discover old knowledge about the universe and how it works
C. Engineer apply that knowledge to solve practical problems, often with an eye toward optimizing
efficiency, or some other parameters
D. Engineer apply that knowledge to maximise the cost

51. Assess function of Engineers towards sustainable society

A. Engineers has multiple responsibilities and has to perform various function
B. Engineers are followers to various subordinates
C. Engineers may not be involved in many areas of work
D. The work of engineers do not benefits the society

52. Distinguish community’s perception on Engineers and Engineering

A. Majority of public get to meet engineers directly
B. Do not receive due recognition and status in society quite low
C. Full of prestige and glamour
D. Very good career as compared to doctors, lawyers or accountant

53. Appraise the Registration of Engineers Act 1967 (Act 138)

A. Passed by the Parliament to effectively regulate engineering professional practice
B. Engineers not required to register with BEM in order to legally practice
C. Introduced to resist engineers in submission of building plans to local authorities
D. The function of BEM is not stated in the act

54. Choose the function of Board of Engineers Malaysia

A. Processing application for registration of contractors and maintaining register
B. Undertake accreditation of business degrees
C. Undertake training and education of scientist
D. Regulating the conduct and ethics of engineering profession to safeguard the public safety

55. Asses the main function of The Institution of Engineers, Malaysia

A. Lower down the character, status and the interests of the profession
B. Promote honest practice, prevent malpractice and settle disputed points of practice and ethics
C. Resist lectures, exhibitions, conferences, seminars and courses
D. Collect and disseminate business information

56. Assess engineering ethics should be practiced by engineer in the society

A. Engineer possess specialist knowledge and training
B. Client places trust in the engineer that the service provided will not be to the client’s best interest
C. Engineer may use the specialist knowledge and training to exploit the client
D. Engineer makes decision confronting individuals and organizations engaged in engineering
activities
57. Assess the code of ethics for young engineers
A. An engineering graduate with accredited engineering degree must not register with the Board of
Engineers Malaysia to take up employment as an engineer
B. An engineer should be the Submitting Person for designs beyond his/her area of competency
C. An engineer should endorse his PE Stamp and sign on reports or plans not prepared by him
D. An engineer must not practice in the branch of engineering he is not registered in
58. Which is not TRUE about Uniform Building By-Laws (UBBL)?
A. Laws of local application passed under the authority of a higher law
B. The UBBL covers commercial, residential and common buildings
C. The UBBL 1974 were introduced to provide a common legislations for construction and inspection
of structures across the country
D. The UBBL are made by the Minister of State Authority in exercise of the powers conferred by Act
133 or the Street, Drainage and Building Act 1974 (Revised 2005)

59. Energy Commission which was established under Energy Commission Act 2001, is empowered to
undertake the regulatory function the following legislations except
A. Electricity regulations 1994
B. Gas supply regulations 1997
C. License supply regulations 1990
D. None of the above

60. Which are the following not covered under the Petroleum (Safety Measures) Act 1984?
A. Petroleum prices
B. Storage and handling petroleum
C. General powers for rectification related to petroleum
D. Transportation of petroleum by road, railway, water, air and pipeline

61. Every engineer registered with BEM is responsible to

A. Monitor his career ambition
B. Discharge his duties to his family
C. Regularly attend the meeting conducted by the Board
D. Uphold the dignity of his profession

62. A private practising Professional Engineer (PE) who is certified by BEM cannot
A. Socialise with a draftsman
B. Be a member of the military force
C. Be a committee member in the Institution of Engineers Malaysia (IEM)
D. Intervene in connection with engineering work entrusted to another PE

63. Which of these features not required by an engineer to initiate change?

A. Knowledgeable
B. Complacent
C. Brave
D. Confident

64. Certain aspect of Mutual Recognition Agreement (MRA) is good for an organization except
A. Loss of monopoly
B. Zero tax for certain imported goods
C. Trade barrier lift
D. Open market overseas

65. Among the functions of Construction Industry Development Board (CIDB) are
A. To initiate and maintain a construction industry information system
B. To promote, stimulate and undertake research into any matter relating to the construction industry
C. To accredit and certify skilled construction workers and construction site supervisors
D. All above
66. Assess code of ethics for young engineers with regard to consultancy
A. An engineer should not be transparent in his work if requested/required by the client/authorities
B. An engineer should not take full responsibility for the checking of the work himself
C. An engineer should not undertake continuing professional development to enhance his knowledge
and capability
D. An engineering consultant should carry out projects for fees below the minimum outlined in the
scale of fees

67. Assess code of ethics for young engineers with regard to supervision
A. An engineer must not be familiar with and knowledgeable in the work he is to supervise
B. An engineer supervising a project shall not keep proper records of all documents and
correspondence pertaining to the project
C. An engineer must not certify work not within his expertise
D. An engineer must accept site supervisory staff who are not qualified or are incompetent

68. Choose the best definition of morality with consideration as part of quality of practicing engineering to
reflect an engineering principle in society
A. What is considered as incorrect within a society
B. Making a right decision where there is a chance to do wrong
C. Defining what is wrong for an individual or a community
D. Where individual have a conscious choice to make unethical decision

69. Engineer play an important role to develop the country in the engineering area such as engineering
consultant, construction, services and business. Assess the business ethics needed by the practicing
engineer in their engineering activity.
A. The study of business situation, activities, and decisions where issues of right and wrong are
addressed
B. Decisions by customers on issues that could be considered right or wrong
C. Ethics that cannot be applied to an organisation’s practices
D. Ethical processes businesses do not use in order to achieve good ethical standard

70. Appraise the reason why a business engages in business ethics?

A. To recover a company’s image after a notorious business scandal
B. To avoid the loss of a good corporate image or being sued for misconduct
C. To reduce global relationships
D. To enhance stakeholders relationship

71. Justify the reason why business ethics is important?

A. The power and influence of business, means it has potential to inflict harm on society
B. Stakeholder increasingly do not demand ethical behaviour
C. Continued occurrence of no ethical infractions shows it’s needed
D. Ethical companies have been found to be less effective performers
TEST 1- VCB 4043 ENGINEERS IN SOCIETY (20 Minutes)
INSTRUCTION: Answer all the questions in the OMR form using 2B pencil.

Q1. Differentiate between an Engineer and a Scientist in society?

a. Scientist tend to ignore the natural world.
b. Scientist discover old knowledge about the universe and how it works.
c. Engineer apply that knowledge to solve practical problems, often with an eye toward optimizing
efficiency, or some other parameters.
d. Engineer apply that knowledge to maximise the cost.
Q2. Assess functions of Engineers towards sustainable society.
a. Engineers has multiple responsibilities and has to perform various functions.
b. Engineers are followers to various subordinates.
c. Engineers may not be involved in many areas of work.
d. The work of engineers do not benefits the society.
Q3. Distinguish community’s perception on Engineers and Engineering.
a. Majority of public get to meet engineers directly.
b. Do not receive due recognition and status in society quite low.
c. Full of prestige and glamour.
d. Very good career as compared to doctors, lawyers or accountant.
Q4. Appraise the Registration of Engineers Act 1967 (Act 138).
a. Passed by the Parliament to effectively regulate engineering professional
practices.
b. Engineers not required to register with BEM in order to legally practice.
c. Introduced to resist engineers in submission of building plans to local authorities.
d. The function of BEM is not stated in the act.
Q5. Choose functions of Board of Engineers Malaysia.
a. Processing application for registration of contractors and maintaining the register.
b. Undertake accreditation of business degrees.
c. Undertake training and education of scientists.
d. Regulating the conduct and ethics of engineering profession to safeguard the public
safety.
Q6. Assess the main function of The Institution of Engineers, Malaysia.
a. Lower down the character, status and the interests of the profession.
b. Promote honest practice, prevent malpractice and settle disputed points of practice and
ethics.
c. Resist lectures, exhibitions, conferences, seminars and courses.
d. Collect and disseminate business information.
Q7. Assess engineering ethics should be practiced by engineer in the society.
a. Engineer possess specialist knowledge and training.
b. Client places trust in the engineer that the service provided will not be to the client’s
best interest.
c. Engineer may use the specialist knowledge and training to exploit the client.
d. Engineer makes decision confronting individuals and organizations engaged in
engineering activities.
Q8. Assess code of ethics for young engineers.
a. An engineering graduate with accredited engineering degree must not register with the
Board of Engineers Malaysia to take up employment as an engineer.
b. An engineer should be the Submitting Person for designs beyond his/her area of
competency.
c. An engineer should endorse his PE Stamp and sign on reports or plans not prepared
by him.
d. An engineer must not practise in the branch of engineering he is not registered in.

Internal
Q9. Assess code of ethics for young engineers with regard to consultancy.
a. An engineer should not be transparent in his work if requested/required by the
client/authorities.
b. An engineer should not take full responsibility for the checking of the work himself.
c. An engineer should not undertake continuing professional development to enhance his
knowledge and capability.
d. An engineering consultant should carry out projects for fees below the minimum
outlined in the scale of fees.
Q10. Assess code of ethics for young engineers with regard to supervision.
a. An engineer must not be familiar with and knowledgeable in the work he is to supervise.
b. An engineer supervising a project shall not keep proper records of all documents and
correspondence pertaining to the project.
c. An engineer must not certify work not within his expertise.
d. An engineer must accept site supervisory staff who are not qualified or are
incompetent.
Q11. Choose the best definition of morality with consideration as part of the quality of practicing
engineering to reflect an engineering principle in society.
a. What is considered as incorrect within a society
b. Making the right decision' s where there is a chance to do wrong
c. Defining what is wrong for an individual or a community
d. Where individuals have a conscious choice to make unethical decision
Q12. Engineer play an important role to develop the country in the engineering area such as
engineering consultant, construction, services and business. Assess the business ethics
needed by the practicing engineer in their engineering activity.
a. The study of business situations, activities, and decisions where issues of right and wrong
are addressed
b. Decisions by customers on issues that could be considered right or wrong
c. Ethics that cannot be applied to an organisation’s practises
d. Ethical processes businesses do not use in order to achieve a good ethical standard
Q13. Appraise the reason why a business engages in business ethics?
A. To recover a company’s image after a notorious business scandal
B. To avoid the loss of a good corporate image or being sued for misconduct
C. To reduce global relationships
D. To enhance stakeholder relationships
Q14. Justify the reason why business ethics is important?
A. The power and influence of business, means it has potential to inflict harm on society
B. Stakeholders increasingly do not demand ethical behaviour
C. Continued occurrence of no ethical infractions shows it’s needed
D. Ethical companies have been found to be less effective performers
Q15. Propose under what circumstances shall a professional engineer advise the client to engage
the services of experts and specialists?
A. The professional engineer shall not give the advice when in his opinion and judgment such
services are in the interest of his client.
B. The professional engineer shall not give the advice when he feels such services will pass the
responsibility to others.
C. The professional engineer shall give the advice when he can indirectly benefit from the
appointment of experts and specialists.
D. The professional engineer shall give the advice when he considers that in doing so the cost
input of his company will be increased.

Internal
1. You are managing a major international project, and your contract requires you to prepare
both a project plan and a quality management plan. Your core team is preparing a project
quality management plan. Your first step in developing this plan is to :

A. Determine the specific metrics to use in the quality management process

B. Identify the quality standards for the project

C. Develop a quality policy for the project

D. Identify specific quality management roles and responsibilities for the project

2. Deming’s PDCA Cycle stresses that the project team should have a working knowledge of
statistical process control to help evaluate quality control outputs. Of all the topics involved,
which of the following is the most important for the team to understand?

A. Sampling and probability

B. Attribute sampling and variables sampling

C. Tolerances and control limit

D. Special causes and common/random causes

3. Deming’s 14 Points provides a way of an organization to create and sustain a culture of a

continuous improvement. As such it should be direct by:

A. The project manager

B. Top management

C. Employees participating in quality circles

D. Stakeholders

4. Quality assurance promotes quality improvement. A “breakthrough” is the accomplishment

of any improvement that takes the organization to unprecedented levels of performance by
attacking

A. Sporadic sources of variation

B. Chronic sources of variation

C. Inspection over prevention

D. Specific tolerances
5. What is a definition of quality?

A. Goodness

B. Conformance to requirements

6. How can we make quality happen?

A. Detection or appraisal

B. Prevention

7. What standard do we use for our quality performance?

A. That’s good enough

B. Right things right every time

8. How can we measure quality?

A. Indexes

B. Price of non-conformance

9. Who is responsible for quality?

A. Some people at certain levels

B. Proactive leadership at all levels

10. Your project scheduler has just started working with your project and has produced
defective reports for the past two accounting cycles. If this continues, these defective reports
could provide the potential for customer dissatisfaction and lost productivity due to rework.
You discovered that the project scheduler needs additional training on using the scheduling
tool that is used on your project. The cost of training falls under which one of the following
categories?

A. Overhead cost

B. Failure cost
C. Prevention cost

D. Indirect cost

11. Your management has prescribed that a quality audit be conducted at the end of every
phase in a project. The audit is part of the organization’s

A. quality assurance process

B. quality control process

C. quality improvement program

D. quality process adjustment program

E. quality management plan

12. Your quality assurance department recently performed a quality audit of your project and
identified a number of findings and recommendations. One recommendation seems critical
and should be implemented because it affects delivery of the product to your customer. Your
next step should be to:

A. Call a meeting of your project team to see who is responsible for the problem

B. Reassign the team member who had responsibility for oversight of the problem

C. Perform product rework immediately

D. Issue a change request to implement the needed corrective action

13. A party independent of the project team should be used to perform

A. Quality planning

B. Quality assurance

C. Quality control

D. Quality inspection

E. Quality audit

14. The area where the project manager can have the greatest impact on the quality of his or
her project is in
A. Quality planning

B. Quality assurance

C. Quality control

D. Quality improvement

15. Project quality management was once thought to include only inspection or quality
control. In recent years, the concept of project quality management has broadened. Which
statement is NOT representative of the new definition of quality management?

A. Quality is designed into the product or service, not inspected into it

B. Quality is the concern of quality assurance staff

C. Customers require a documented and, in some cases, registered quality assurance system

D. National and international standards and guidelines for quality assurance systems area
available

16. You area a project manager for chemical plant construction. As a project manager, you
must be especially concerned with construction or building codes – particularly in the quality
planning process. You must be ensure that construction codes are reflected in your project
plans because

A. Standards and regulations are an input to plan quality

B. Quality audits serve to ensure there is compliance with regulations

C. They are a cost associated with quality initiatives

D. Compliance with standards is the primary objective of perform quality control

17. A quality manager is discussing with the project manager the tools that the project should
use to ensure quality. He centred his discussion around a system he used in another
department. Standard deviation is a measure of how

A. Far the estimate is from the highest estimate

B. Correct the sample is

C. Far the measurement is from the average or mean

D. Much time remains in the project

18. Six sigma refers to the aim of settling tolerance limits at six standard deviations from the
mean, whereas the normally expected deviations of a process is

A. One standard deviation

B. Two standard deviation

C. Three standard deviation

D. Undeterminable because of the unique nature of every process

19. During an inspection of a project deliverable, the team detects the same defect in the
deliverable that has already been identified during a previous inspection. The project manager
is confused how this could have happened since a change request was approved to correct the
defect. After discussing the issue with the team, the project manager learns that the team
never implemented the approved change request. What could have helped to prevent this
situation?

A. Holding an approved change request review

B. Conducting a retrospective meeting

C. Performing a root cause analysis

D. Creating a quality report

20. After taking over a project that is in the middle of execution, you are looking for
information about the quality management issues that have been escalated by the team and
any corrective actions that have been recommended and/or implemented. What should you do?

A. Look at the issue log

B. Check the quality management plan

C. Review the quality report

D. Talk to the previous project manager

21. The ISO 9000 standard provide

A. A description of how products should be produced

B. Specifics for the implementation of quality systems

C. A framework for quality system

D. The maximum process requirements necessary to ensure that customers receive a good
product

22. Which of the following is not one of Deming’s Deadly Diseases that prevents a country
from achieving top quality and competitiveness in world market?

A. Lack of constancy of purpose

B. Emphasis on short-term profits

C. Eliminate slogan

D. Excessive costs of warrantees

23. Juran trilogy identifies three essential processes for managers to improve quality. They
are

A. Planning, control and improvement

B. Control, planning and training

C. Planning, control and learning

D. Learning, training and control

24. Which of the following quality leaders introduced the Pareto Law based on 80/20 rule?

A. W. Edward Deming

B. Joseph M. Juran

C. Kaoru Ishikawa

D. Philip Crosby

25. Which of the following is not the core part of the quality management content?

A. Leadership

B. Quality assurance
C. Employee improvement

D. Strategic planning

26. Total Quality Control (TQC) book written by Feigenbaums proposed quality
improvements as the following three-step processes below except

A. Quality leadership

B. Quality technology

C. Organizational commitment

D. Customer satisfaction

27. The theory that 85 percent of a worker’s effectiveness is determined by his environment
and only minimally by his own skills is attributed to

A. Kaoru Ishikawa

B. Philip Crosby

C. Joseph M. Juran

D. W. Edward Deming

28. All the following are benefits of meeting quality requirements except

A. An increase in stakeholder satisfaction

B. Less rework

C. Safety of worker

D. Higher productivity

29. According to Deming’s all of the following are among the 7 deadly disease for
management except

A. Lack of constancy of purpose

B. Excessive cost of warrantees

C. Emphasis on short-term profits only

D. Mobility of workers

30. All of the following are the seven quality tools as shown by Ishikawa except

A. Cause and effect diagram

B. Histogram

C. ISO 14000 Quality Management

D. Pareto chart

31. Cause and effect diagram is also known as

A. Fish bone diagram

B. Run chart

C. Scatter diagram

D. Spread sheet

32. Who has presented the concept of Zero Defect?

A. Joseph M. Juran

B. W. Edward Deming

C. Philip Crosby

D. Kaoru Ishikawa

33. What type of chart is this?

A. Control chart
B. Pareto chart
C. Scatter chart
 D. Flow chart

34. According to Philip Crosby, all of the following are true for quality management except

A. Quality is defined as conformance to requirements

B. Quality is defined as goodness or elegance

C. System for causing quality is prevention, not appraisal

D. Performance standard must be zero, not that’s close enough

35. Which one of the following model is created by W. Edward Deming?

A. Do-Act-Plan-Check

B. Plan-Check-Do-Act

C. Check-Plan-Do-Act

D. Plan-Do-Check-Act

36. What is meant by Total Quality Management (TQM)?

A. Involvement of the top management, supply chain and product life cycle

B. Involvement of the workers and their performance

C. Involvement of the entire organization, its process, supply chain and product life cycle

D. Involvement of the functional departments of the organization and their performance

37. Appraise the core element subjected to ISO 14000 Environmental Standard

A. Environmental management, Sales, Performance Evaluation, Labelling, Life Cycle

Assessment

B. Environmental management, Auditing, Performance Evaluation, Labelling, Life Cycle

Assessment

C. Environmental management, Marketing, Performance Evaluation, Life Cycle Assessment

D. Environmental management, Purchasing, Performance Evaluation, Labelling

38. Appraise the main elements of Total Quality Management (TQM)

A. Encompasses entire organization from owner to contractor, stresses a commitment by
management to have a continuing drive toward excellence in all aspects of products and
service

B. Encompasses entire organization from supplier to consultant, stresses a commitment by

management to have a continuing drive toward excellence in all aspects of products and
service

C. Encompasses entire organization from supplier to operator, stresses a commitment by

management to have a continuing drive toward excellence in all aspects of products and
service

D. Encompasses entire organization from supplier to customer , stresses a commitment by

management to have a continuing drive toward excellence in all aspects of products and
service

39. Assess the effect of sales with the implementation of quality management

A. Improved response, flexible pricing and improved reputation

B. Improved response, fix pricing and improved reputation

C. Improved response, minimum pricing and improved reputation

D. Improved response, maximum pricing and improved reputation

40. Appraise the effect of cost reduction with the implementation of quality management

A. Increased productivity, higher warranty, rework and scrap cost

B. Reduced productivity, lower warranty, rework and scrap cost

C. Increased productivity, lower warranty, rework and scrap cost

D. Reduced productivity, higher warranty, rework and scrap cost

41. Assess the main principles in managing quality in organisation

A. Customer focus, continuous improvement, Benchmarking, Just-in-time

B. Budget focus, continuous improvement, Benchmarking, Just-in-time

C. Profit focus, continuous improvement, Benchmarking, Just-in-time

D. Market focus, continuous improvement, Benchmarking, Just-in-time

42. Select the organizational practices needed to ensure the successful implementations of
quality management in organization

A. Leadership, mission statement, effective marketing procedures, staff support, training

B. Leadership, mission statement, effective sales procedures, staff support, training

C. Leadership, mission statement, effective operating procedures, staff support, training

D. Leadership, mission statement, effective feedback procedures, staff support, training

43. Assess the implications of quality practices towards organization

A. Company reputation, perception of new product, supplier relations, product liability

B. Company reputation, increase risk of new product, supplier relations, product liability

C. Company reputation, less demand of new product, supplier relations, product liability

D. Company reputation, high cost of new product, supplier relations, product liability

44. Appraise the cost involve in implementations of quality in practices

A. Prevention costs – reducing potential for defect, Appraisal cost – evaluating product, part
and service, Maintenance cost – producing defective part or service before delivery, External
cost – defect discovered after delivery

B. Prevention costs – reducing potential for defect, Appraisal cost – evaluating product, part
and service, Facility cost – producing defective part or service before delivery, External cost
– defect discovered after delivery

C. Prevention costs – reducing potential for defect, Appraisal cost – evaluating product, part
and service, Internal failure – producing defective part or service before delivery, External
cost – defect discovered after delivery

D. Prevention costs – reducing potential for defect, Appraisal cost – evaluating product, part
and service, Maintenance failure – producing defective part or service before delivery,
External cost – defect discovered after delivery

45. Select the appropriate leaders in quality

A. Philip B. Crosby – 14 Points of Management, Joseph M. Juran – Top Management

Commitment, Armand Feigenbaum – Total Quality Control, W. Edwards Deming – Zero
Defect
B. W. Edwards Deming – 14 Points of Management, Joseph M. Juran – Top Management
Commitment, Armand Feigenbaum – Total Quality Control, Philip B. Crosby – Zero Defect

C. W. Edwards Deming – 14 Points of Management, Philip B. Crosby– Top Management

Commitment, Armand Feigenbaum – Total Quality Control, Joseph M. Juran – Zero Defect

46. Assess the relevant ethics with regard to Quality Management

A. Account manager must deliver healthy, safe, quality product and service

B. Good quality risk injuries, lawsuits, recalls and regulation

C. Organizations are judged by how they respond to problems

D. All the stakeholders must not be considered

47. A histogram is one of the tools used for quality control. A plateau-like histogram is an
indication of

A. A good quality product

B. An ill defined process

C. A well defined product

D. Two distinct processes with different content

48. Which of the following is not Edward Deming’s proposal for management in improving
productivity?

A. Improve quality by intensifying inspection

B. Eliminate work standard

C. Create constancy of purpose

D. Break down barrier between department

49. The willingness to help customers and provide prompt service is known as

A. Service reliability

B. Professionalism
C. Responsiveness

D. Perceived quality

50. Which of the following product characteristics is measured in subjective manner

A. Weight of a product

B. Durability of a product

C. Reliability of a product

D. Aesthetics of a product

51. Which one of the following is a good definition of quality according to Joseph M. Juran?

A. Goodness or elegance of a service or product quality

B. Fitness for use or purpose where fitness is defined by the customer

C. Conformance to specification

D. None of the above

52. You identified several causes of a given quality problem and you want to concentrate
your effort on addressing few but significant causes. Which of the following tools can help
you to identify those few but significant causes?

A. Run chart

B. Flow chart

C. Histogram

D. Pareto chart

53. Which of the following is true about the traditional product development cycle (PDCA)

A. Relatively short time is spent for defining the product

B. Relatively short time is spent for redesigning the product

C. It takes relatively shorter overall design time than the concurrent engineering

D. It allows for errors and redesigns to be discovered early in the design process
54. The concept of Total Quality Control (TQC) was first proposed by

A. Ishikawa

B. Philip Crosby

C. Armand V. Feigenbaum

D. Edward Deming
Test Section1 VDB4053 (Ir Dr Perumal)

1. Sustainable development can be evaluated as follows,

i. A sustainable development is able to answer the needs of the present generation without
compromising the capacity of future generations to satisfy their own needs.
ii. It is a development aimed at improving the well-being and the quality of life for all.
iii. It has conditions for sustainability: this implies to protect the existing resources (i.e.
economic, social, natural…) which may be required by the future generations to maintain a
standard of living at least as good as ours.
iv. Sustainable development is aimed at the management of natural resources.

a. i, ii only
b. ii, iii, and iv only.
c. i, ii, iii only.
d. All the above.

2. Environmental problems are a hot-button issue in today's society. Many organizations have
raised an alarm about disappearing habitats and global warming. The question of what is
contributing to these problems is sometimes controversial, but there are a number of
underlying causes of environmental problems with which most can agree, EXCEPT
a. Climate Change.
b. Population growth.
c. Landscape restoration and rehabilitation.
d. Wasteful use of resources.

3. A contract is an exchange of promises between two or more parties to do, or refrain from doing,
an act which is enforceable in a court of law. The elements of a contract include the following,
EXCEPT
a. Offer and acceptance.
b. Consideration.
c. An intention to create legal relations.
d. It is written by a qualified lawyer.

4. Defenses to claim of breach of contract does not include

a. No breach – either no actual breach occurred or a breach occurred but liability is limited by
a disclaimer clause.
b. Limitation period has expired.
c. Breach did not result in damages.
d. Damages foreseeable at the time contract was made.

ANSWER. 1- C, 2-C, 3-D, 4-D.

Test Section 2 VDB4053 (Ir Dr Suhaimi Hassan)
5. Board of Engineers Malaysia (BEM) is a statutory authority founded in 1972
representing the engineering profession in Malaysia. The following statements
are related to the function of Board of Engineers Malaysia EXCEPT :
i. Registration of graduate and professional engineers
ii. Involving in engineering accreditation.
iii. Organizing seminar related to engineering
iv. Investigating professional conduct and ethics in engineering
v. Conducting interview for professional engineer

A. i, ii and iii
B. ii, iii and iv
C. ii and iv
D. iii and v
E. i,ii and v

6. The introduction of Accredited Checkers in Part E under registration in the

Board of Engineers Malaysia is to reinforce the need for public safety
especially in slope and soil related engineering. Which of the following
requirements to be a qualified Accredited Checker.
i. Registered professional engineer in Civil or Structural Engineering.
ii. Sufficient hands-on experience in hill side development and structural.
iii. Duration of the project is minimum 180 days per calendar year.
iv. At least 10 years practical experience in building construction.
v. Registered Professional Engineer with Practicing Certificate.

A. i, ii and iv
B. ii,iii and v
C. i, ii, iii and v
D. i and ii
E. All above
7. A Professional Engineer with Practising Certificate (PEPC) is a person who
registered under subsection 10D of the Registration of Engineers Act (Revised
2015). The PEPC can take up employment which requires the person to carry
out or perform professional engineering service. Which of the following
statements are the route to be a PEPC.
i. The person is a registered graduate engineer.
ii. The person is a registered professional engineer.
iii. The person has passed a professional competency examination.
iv. The person has a minimum of 3 years practical experience.
v. The person has complied the requirements as determined by the BEM.

A. i, ii and iii
B. i, ii, iii and iv
C. ii, iii and v
D. ii, iii and iv
E. All above

8. The Institution of Engineers Malaysia (IEM) was established in 1959 with its
primary function to promote and advance the science and profession in all
engineering disciplines. In order to become a corporate member of IEM, the
person shall meet the following requirements :
i. Pursuing a course leading to the award of an engineering degree.
ii. Has graduated with an accredited engineering degree by BEM.
iii. As a graduate engineer for a minimum period of three years.
iv. Must be working under the guidance of a Professional Engineer for a
minimum of three years.
v. Has passed a professional competency examination conducted by IEM.

A. i and ii
B. ii, iii and iv
C. i, ii and iii
D. i, iii, and v
E. All above
Test Section 3 VDB4053 (Ir Dr Khor/Hazlina/Idris)
9. At a large construction company, you are in the middle of a major new facility
construction project. The structural steel is in place and the heating conduits are
going into place when a senior manager informs you that he is worried the project
will not meet the quality standards. What should you NOT do in this situation?
I. Form a quality assurance team.
II. Assure senior management that during the plan quality management
process, it was determined that the project would meet the quality
standards.
III. Analogously estimate future results.
IV. Check the results from the last quality management plan.

A. I, II, and III

B. I, II, and IV
C. I, III, and IV
D. II, III, and IV

10. At an electronics firm, as the project manager, you are preparing your quality
management plan. You are looking for tools that can monitor variation over time
so as to demonstrate the relationship between events and their resulting effects.
You want to use tools that can depict the events that cause negative effects on
quality (i.e., defects). Which of the following are suitable choices to accomplish
your objective?
I. Histogram
II. Pareto diagram
III. Ishikawa diagram
IV. Control chart
A. I, II, and III
B. I, II, and IV
C. I, III, and IV
D. II, III, and IV
11. During an inspection of a project deliverable, the team detects the same defect in
the deliverable that has already been identified during a previous inspection. The
project manager is confused how this could have happened since a change
request was approved to correct the defect. After discussing the issue with the
team, the project manager learns that the team never implemented the approved
change request. Which of the following actions may NOT have helped to prevent
this situation?
I. Holding an approved change requests review
II. Conducting a retrospective meeting
III. Performing a root cause analysis
IV. Creating a quality report

A. I, II, and III

B. I, II, and IV
C. I, III, and IV
D. II, III, and IV

12. After taking over a project that is in the middle of execution, you are looking for
information about the quality management issues that have been escalated by the
team and any corrective actions that have been recommended and/or
implemented. Which of the following are effective actions to be considered?
I. Look at the issue log.
II. Check the quality management plan.
III. Review the quality reports.
IV. Talk to the previous project manager.

A. I, II, and III

B. I, II, and IV
C. I, III, and IV
D. II, III, and IV
Kanban is an instructional system to signal a need for action. This can be done using
visible medium containing information. Taiichi Ohno, the man who conceptualized the
Just-in-Time (JIT) system, says “Kanban is the means to achieve JIT”.

13. Suggest 2 benefits of Kanban.

i) to obtain information from preceding workstation.
ii) to avoid over processing.
iii) to reduce inventories which in turn lower down costs and storage requirements.
iv) to create a forced problem solving.
v) to establish a balanced system.

A. i and ii
B. ii and iii
C. iii and iv
D. i and iii
E. ii and iv

14. Propose a set of tools that can be used as Kanban.

i) Jidoka and machineries.
ii) Sticky note and notice board.
iii) Kanban tool software and desktop computer.
iv) Pointing-and-Calling and inventories.
v) Takt time and Lead time.

A. i and ii
B. ii and iii
C. iii and iv
D. i and iii
E. ii and iv
15. Evaluate the effectiveness of using Kanban.
i) help to expedite the rate of production.
ii) prevent the passing of defects from reaching the end workstation.
iii) identify production capacity based on demand.
iv) help to detect a production problem earlier.
v) eliminate fatigue issues from workers.

A. i and ii
B. ii and iii
C. iii and iv
D. i and iii
E. ii and iv

16. Propose the connection between JIT and Kanban.

i) JIT and Kanban are identical.
ii) Kanban takes the concept of JIT and re-examines in the light of customer value.
iii) Production scheduling and work hour consistency resulting from synchronized supply
and demand lead to reduction of overtime hours of workers and more spare time for
training and workshops to help improve their skill level.
iv) JIT uses Kanban as a means to prevent inventory-related costs.
v) Kanban establishes procedures to ensure the elimination of waste in JIT practices.

A. i and ii
B. ii and iii
C. iii and iv
D. i and iii
E. ii and iv
17. As a project manager you receive a proposal from your partner to develop a new
engineering smart township in Kuala Lumpur. Assess the characteristics of engineering
projects should be assessed base on the characteristics below:-

i) Have specific goals

ii) Have a set of different activities
iii) Has no risk and uncertainty
iv) Often complex and fragmented
v) Often large in size and cost

A. i,ii and iii

B. ii.iii and iv
C. i, iii and iv
D. i, ii,iv and v
E. i,ii, iii, iv and v
18. As a project manager in infrastructure company, evaluate the challenge of Project
Management in order to meet the top management goal of the project.

i) the optimized utilization, integration & allocation of the materials needed to

meet the pre-defined objectives
ii) the optimized utilization, integration & allocation of the training needed to meet
the pre-defined objectives
iii) the optimized utilization, integration & allocation of the money needed to meet
the pre-defined objectives
iv) the optimized utilization, integration & allocation of the machinery needed to
meet the pre-defined objectives
v)the optimized utilization, integration & allocation of the supplier needed to meet
the pre-defined objectives

A. i,ii and iii

B. ii.iii and iv
C. i, iii and iv
D. i, ii,iv and v
E. i,ii, iii, iv and v
19. Your project director disagree with your proposal to prepare the detail schedule
for your new pipe works project for oil plant refinery. Argue the important of schedule for
the project.
i. To establish a cost of work for performance of activities
ii. To determine when to order and deliver materials and equipment
iii. To show the impact of productivity-related problems on project completion
iv. To provide a communication tool between consultants, contractors and clients
v. Non contractual obligation

A. i,ii and iii

B. ii.iii and iv
C. i, iii and iv
D. i, ii,iv and v
E. i,ii, iii, iv and v

20. As a costing engineer, your director wants you to control closely the cost for
ongoing treatment plant project. Assess the items needed in the comprehensive cost
control report.
i. Influencing factors that create changes to the cost baseline
ii. Recording and monitoring cost performance to detect and understand changes
from the cost baseline
iii. Assuring that potential cost overruns can exceed the authorized funding
periodically and in total for the project.
iv. Informing appropriate stakeholders of approved changes
v. Acting to bring expected cost overruns within acceptable limits

A. i,ii and iii

B. ii.iii and iv
C. i, iii and iv
D. i, ii,iv and v
E. i,ii, iii, iv and v
1. Which of the following is the Oxford Advanced Learner Dictionary (2006) definition of an engineer
A. A person whose principal duty is to apply knowledge to create practical device
B. A person whose job is designing and building engines, machines, roads, bridges, etc
C. A person who is expected to serve mankind
D. A person who perform scientific duties in accordance with certain codes of conduct

2. The following are the common steps involved in research by scientist except
A. Formulation and testing of hypothesis
B. Analysis of test
C. Design and build new product
D. Publication of new knowledge

3. All are the main branches of engineering that evolved from the original “Civil” engineering except
A. Mechanical engineering
B. Electrical and Electronic engineering
C. Environmental engineering
D. Petroleum engineering

4. All of the following are true for the role of engineers in the national development except
A. They are concerned with the engineering principles to preserve environment
B. They are concerned with design, construction and maintenance of public works
C. They are deal with design, production, operation and maintenance of mechanical system
D. All of the above

5. Which of the following is not an indicator to measure a nation’s development progress?

A. Gross Domestic Product
B. Purchasing Power
C. Manufacturing Productivity
D. Service Competitiveness

6. “1 Malaysia” policy launched in the first quarter of 2009, which is aimed at

A. People First, Performance Now
B. Building one united Malaysian nation regardless of race and religion
C. Transformation Successful, People Prosperous
D. Equal rights and opportunities for all expatriates

7. All of the following are categories of registration with Board of Engineers, Malaysia (BEM) except
A. Professional Engineer
B. Project Management Professional
C. Graduate Engineer
D. Sole Proprietorship

8. The difference between Institution of Engineers, Malaysia (IEM) and Board of Engineers, Malaysia
(BEM) is
A. BEM is a government body that regulates the registration of engineers in Malaysia while IEM is a
professional Body or Learned Society for Engineers
B. IEM is a government body that regulates the registration of engineers in Malaysia while BEM is a
professional Body or Learned Society for Engineers
C. BEM accreditate degrees of local Universities for recognition while IEM based its recognition
from foreign respective accreditation bodies
D. BEM is state body that regulates the registration of engineers in Malaysia while IEM is a
professional Body or Learned Society for Engineers
9. The distinguish feature between an engineer and a technician is
A. An engineer complete a degree programme at an accredited university, while a technician
completes a diploma at vocational school
B. An engineer focuses more on the theoretical underpinnings of their discipline, while technician
education is more focused on hands-on skill
C. In the workforce, a project will be managed and guided by engineer, while technician is
responsible for implement the actual physical work
D. All of the above

10. The following are the good examples of written communication except
A. Memorandum
B. Inputting data into spreadsheet
C. Addendum
D. Minutes of meeting

11. According to the Registration of Engineer Act 138, which of the following is required the trait for
engineers?
A. Sense of responsibility towards public safety in performing professional services
B. Recognized engineering education, experience and skill
C. Sense of loyal, honesty and responsibility to employers and clients
D. All of the above

12. Non-compliance of Act 138 may result in action by the Board of Engineers, Malaysia (BEM) such as
I. Warnings and fine
II. Withholding or cancellation of registration
III. Imprisonment
IV. Cancellation of degree

A. I and II only
B. II and III only
C. I, II and III only
D. All of the above

13. The following are the objectives for the latest amendments to the Registration of Engineers Act except
A. To enforce the implementation of continuing professional development
B. To improve the employment rate of engineers
C. To advise the government and the public on matters relating to engineering education
D. To strengthen the suspension period

14. All of the following are functions of Engineering Professional Societies except
A. Investigating and reporting specific cases
B. Encouraging employers to adopt effective procedures
C. Raises fund for the welfare of members
D. Set professional standards

15. In order to acquire a status of Professional Engineer, which of the following is not a mandatory
requirement for an engineer?
A. Has registered as a Graduate Engineer with BEM
B. Has 03 years Project Management experience
C. Has passed Professional Assessment Examination or a elected corporate member of IEM
D. Has been residing in Malaysia for a period of not less than 06 months prior to the date of
application
16. Which of the following is a clear violation of Registration of Engineers Act 1967?
A. A Professional Engineer can endorse a design document
B. A Professional Engineer who submits a drawing must supervise the works
C. A Professional Engineer can charge fees only for the endorsement of design without supervising
the work
D. A Professional Engineer can use a standard stamp for endorsement of design work

17. All of the followings are objectives of Engineering Accreditation Council (EAC) except
A. To ensure accredited engineering programmes in Malaysia
B. To adequately prepare graduates for engineering practice
C. To satisfy the academic requirements of engineers for BEM registrations
D. To regulate the code and ethics of engineers

18. All the following are true exhibit professionalism except

A. Honest and impartial in performing jobs
B. Always strive for personal gains
C. Interest in improving the profession
D. Possess engineering knowledge and skills

19. The categories of BEM Code of Professional Conduct of include all of the following except
A. Personal integrity of others
B. Advertisements
C. Conflict of interest
D. Loyalty to other members of the profession

20. As a Professional Engineer, you will be required to comply with BEM Code of Professional Conduct.
This code refers to all of the following except
A. An engineer should not solicit or tout
B. An engineer should avoid favouritism among vendors and other suppliers
C. An engineer must respond promptly to complaints and enquiries
D. An engineer must go forward with production and ignore the error

21. The following are the main functions of the Board of Engineer, Malaysia (BEM) except
A. To register engineer
B. To regulate practice of engineer
C. To promote engineering profession
D. To accredit engineering degrees

22. Under the Code of Professional Conduct, a registered engineer should not
A. Report unethical conduct of other engineers to the BEM
B. Endorse any work not designed or supervised by him/her
C. Practice outside the branch of engineering he/she registered in
D. Bid for jobs

23. Which of the following construction projects would normally require site engineers from all four main
branches of engineering (civil, mechanical, electrical and chemical)?
A. Hydro-electric dams
B. Office towers
C. Petrochemical plant
D. Cable-stayed bridges
24. What type of diagramming method does the diagram below represent?
A. Precedence Diagramming Method
B. Arrow Diagramming Method
C. Acrobat Diagramming Method
D. Pert Diagramming Method

25. Electricity Supply Act 1990 of Malaysia defines a competent person as

A. One who has experience in electrical work
B. One who is good in repair and maintenance of electrical equipment
C. One who holds certificate of competency issued by the Energy Commission
D. One who hols a certificate of competency issued by Tenaga Nasional

26. Which of the following is not the function of the Energy Commission?
A. To issue licenses under Section 9 of this Act
B. To exercise regulatory functions in respect of the service of providing electricity
C. To ensure that all reasonable demands of electricity are satisfied
D. To conduct courses to produce engineers and technicians

27. According to Electricity Supply Act 1990 of Malaysia, the responsibility of reporting serious accident
lies with the
A. Owner of the premises
B. Licensee of supply authority
C. Management committee
D. Technician

28. The following acts are considered offences under Section 37 of the Electricity Supply Act 1990, except
A. Dishonest extraction of electricity
B. Dishonest use of electricity
C. Consumption of electricity
D. Prevention of meter installation for recording the consumption of electricity

29. Which of the following acts is not an offence under Section 8 of the Electricity Supply Act 1990 of
Malaysia?
A. Refusing any authorized officer or police officer not below the rank of inspector access to any
place
B. Unknowingly giving false information
C. Refusing to give any authorized officer or police officer information relating to an offence or
suspected offence
D. Assaults, obstructions, hindrances or causing delay to any authorized officer or police officer in the
execution of his duty

30. The characteristics of the engineering profession involve the following except
A. Specialized skills
B. Approved engineering education
C. Specified duration of industrial experience
D. Use of judgement in engineering design
31. Engineering societies are established mainly to
A. Monitor government project
B. Raise funds for the welfare of members
C. Compete with other societies
D. Set professional standard

32. An engineering graduate must register with the Board of Engineers Malaysia (BEM) if he/she intends
to
A. Apply for license to become a Class B contractor
B. Practice as an engineer in Malaysia
C. Pursue a Master-degree in Engineering
D. Become a shareholder of an engineering construction firm

33. The Institution of Engineers Malaysia (IEM) is characterised by the following except
A. A qualify body for professional engineers in Malaysia
B. Membership is not mandatory for all practising engineer
C. Regularly hold engineering-related conferences, seminars and courses
D. Increase the confidence of the community in the employment of recognised engineer

34. The Board of Engineers Malaysia (BEM) recognises a Professional Engineer as a person who has
A. Been a citizen of Malaysia for at least THREE (3) years
B. Fulfilled specified training requirement by the BEM
C. Had 4 years of engineering education
D. Been appointed by the ruler of the state where he is practicing

35. An engineer who has passed the Professional interview with the Institution of Engineering Malaysia
(IEM) may be allowed to do the following except
A. Declare himself as a Corporate Member of IEM
B. Use the title of Ir (Ingenieur)
C. Accept an offer to become the Director of an engineering contracting company
D. Apply to become a professional engineer through Board of Engineers Malaysia (BEM)

36. A Professional Engineer in a private practice shall not at the same time be a director or executive of
any contracting or manufacturing company related to engineering except for the case of
A. Contracting project within the same state
B. Sharing the same office premises
C. Government project
D. Turnkey project

37. One of the characteristics of Professional Engineers is

A. Possess good entrepreneurship skills
B. Have a sense of humour among colleagues
C. Possess a willingness to advance professional knowledge and practice
D. Possess motivation and determination to success in his career

38. The code of ethics provides guidance for

A. Conduct in all aspects of professional life
B. Proper dressing etiquette in various function
C. Computer programming
D. Industrial court practice
39. The Registration of Engineers Act 1967 of Malaysia covers the following aspects except
A. Establishment of Board of Engineers
B. Registration of temporary engineer
C. Engineering consultancy practice
D. Certificate of Practical Completion for new buildings

40. The role of engineer includes the following, except

A. Advancing the science of engineering
B. Sustaining the integrity of the profession
C. Ensuring that fellow engineers get priority in all decision
D. Ensuring safety at all stages of the project

41. The following are factors contributing to the diminishing interest in science and engineering education
except
A. Society : negative image, environment
B. Communication : difficulty of student of student to relate school science and mathematics to
current society
C. Economy : financial problem
D. Opportunity : limited career progression

42. The characteristics of the engineering profession involve

A. Use of judgement in engineering design
B. Vocational experience
C. Physical strength
D. Innovation

43. Professional engineering societies are all except

A. Board of Engineers, Malaysia
B. Institution of Engineers, Malaysia
C. Engineers Australia
D. UTP Mechanical Engineering Club

44. An engineering graduate should register with Institution of Engineers Malaysia (IEM) if he considers t
A. Become a graduate student in engineering at a Malaysian University
B. Become a Professional Engineer in Malaysia
C. Legally work as an engineer in Malaysia
D. Set up business in engineering services

45. A Professional Engineer cannot become both the consultant and contractor for a same project except
for
A. Engineers who have been working for more than 20 years
B. Projects awarded before 2002
C. Turnkey project
D. Bound by standards set by engineering societies

46. The Engineering Profession involves the following except:

A. Assurance of public safety of developed products
B. Assurance of economic stability
C. Acceptance of payment for services given
D. Bound by standards set by engineering societies

47. An engineer who has just passed the Professional Interview with the IEM cannot
A. Become the Director of an engineering construction firm
B. Use the title Ir (Ingenieur)
C. Declare himself as a corporate member of IEM
D. Pursue a PhD degree in engineering
48. BEM has the following board members except for
A. Secretary
B. Professional Engineer
C. Member from Board of Architects Malaysia
D. Member from Board of Land Surveyors
49. In Malaysia, a registered member of the BEM who has just obtained a recognition degree in
engineering is known as a
A. Student member
B. Graduate engineer
C. Professional engineer
D. Postgraduate
50. Differentiate between an Engineer and a Scientist in society?
A. Scientist tend to ignore the natural world
B. Scientist discover old knowledge about the universe and how it works
C. Engineer apply that knowledge to solve practical problems, often with an eye toward optimizing
efficiency, or some other parameters
D. Engineer apply that knowledge to maximise the cost

51. Assess function of Engineers towards sustainable society

A. Engineers has multiple responsibilities and has to perform various function
B. Engineers are followers to various subordinates
C. Engineers may not be involved in many areas of work
D. The work of engineers do not benefits the society

52. Distinguish community’s perception on Engineers and Engineering

A. Majority of public get to meet engineers directly
B. Do not receive due recognition and status in society quite low
C. Full of prestige and glamour
D. Very good career as compared to doctors, lawyers or accountant

53. Appraise the Registration of Engineers Act 1967 (Act 138)

A. Passed by the Parliament to effectively regulate engineering professional practice
B. Engineers not required to register with BEM in order to legally practice
C. Introduced to resist engineers in submission of building plans to local authorities
D. The function of BEM is not stated in the act

54. Choose the function of Board of Engineers Malaysia

A. Processing application for registration of contractors and maintaining register
B. Undertake accreditation of business degrees
C. Undertake training and education of scientist
D. Regulating the conduct and ethics of engineering profession to safeguard the public safety

55. Asses the main function of The Institution of Engineers, Malaysia

A. Lower down the character, status and the interests of the profession
B. Promote honest practice, prevent malpractice and settle disputed points of practice and ethics
C. Resist lectures, exhibitions, conferences, seminars and courses
D. Collect and disseminate business information

56. Assess engineering ethics should be practiced by engineer in the society

A. Engineer possess specialist knowledge and training
B. Client places trust in the engineer that the service provided will not be to the client’s best interest
C. Engineer may use the specialist knowledge and training to exploit the client
D. Engineer makes decision confronting individuals and organizations engaged in engineering
activities
57. Assess the code of ethics for young engineers
A. An engineering graduate with accredited engineering degree must not register with the Board of
Engineers Malaysia to take up employment as an engineer
B. An engineer should be the Submitting Person for designs beyond his/her area of competency
C. An engineer should endorse his PE Stamp and sign on reports or plans not prepared by him
D. An engineer must not practice in the branch of engineering he is not registered in
58. Which is not TRUE about Uniform Building By-Laws (UBBL)?
A. Laws of local application passed under the authority of a higher law
B. The UBBL covers commercial, residential and common buildings
C. The UBBL 1974 were introduced to provide a common legislations for construction and inspection
of structures across the country
D. The UBBL are made by the Minister of State Authority in exercise of the powers conferred by Act
133 or the Street, Drainage and Building Act 1974 (Revised 2005)

59. Energy Commission which was established under Energy Commission Act 2001, is empowered to
undertake the regulatory function the following legislations except
A. Electricity regulations 1994
B. Gas supply regulations 1997
C. License supply regulations 1990
D. None of the above

60. Which are the following not covered under the Petroleum (Safety Measures) Act 1984?
A. Petroleum prices
B. Storage and handling petroleum
C. General powers for rectification related to petroleum
D. Transportation of petroleum by road, railway, water, air and pipeline

61. Every engineer registered with BEM is responsible to

A. Monitor his career ambition
B. Discharge his duties to his family
C. Regularly attend the meeting conducted by the Board
D. Uphold the dignity of his profession

62. A private practising Professional Engineer (PE) who is certified by BEM cannot
A. Socialise with a draftsman
B. Be a member of the military force
C. Be a committee member in the Institution of Engineers Malaysia (IEM)
D. Intervene in connection with engineering work entrusted to another PE

63. Which of these features not required by an engineer to initiate change?

A. Knowledgeable
B. Complacent
C. Brave
D. Confident

64. Certain aspect of Mutual Recognition Agreement (MRA) is good for an organization except
A. Loss of monopoly
B. Zero tax for certain imported goods
C. Trade barrier lift
D. Open market overseas

65. Among the functions of Construction Industry Development Board (CIDB) are
A. To initiate and maintain a construction industry information system
B. To promote, stimulate and undertake research into any matter relating to the construction industry
C. To accredit and certify skilled construction workers and construction site supervisors
D. All above
66. Assess code of ethics for young engineers with regard to consultancy
A. An engineer should not be transparent in his work if requested/required by the client/authorities
B. An engineer should not take full responsibility for the checking of the work himself
C. An engineer should not undertake continuing professional development to enhance his knowledge
and capability
D. An engineering consultant should carry out projects for fees below the minimum outlined in the
scale of fees

67. Assess code of ethics for young engineers with regard to supervision
A. An engineer must not be familiar with and knowledgeable in the work he is to supervise
B. An engineer supervising a project shall not keep proper records of all documents and
correspondence pertaining to the project
C. An engineer must not certify work not within his expertise
D. An engineer must accept site supervisory staff who are not qualified or are incompetent

68. Choose the best definition of morality with consideration as part of quality of practicing engineering to
reflect an engineering principle in society
A. What is considered as incorrect within a society
B. Making a right decision where there is a chance to do wrong
C. Defining what is wrong for an individual or a community
D. Where individual have a conscious choice to make unethical decision

69. Engineer play an important role to develop the country in the engineering area such as engineering
consultant, construction, services and business. Assess the business ethics needed by the practicing
engineer in their engineering activity.
A. The study of business situation, activities, and decisions where issues of right and wrong are
addressed
B. Decisions by customers on issues that could be considered right or wrong
C. Ethics that cannot be applied to an organisation’s practices
D. Ethical processes businesses do not use in order to achieve good ethical standard

70. Appraise the reason why a business engages in business ethics?

A. To recover a company’s image after a notorious business scandal
B. To avoid the loss of a good corporate image or being sued for misconduct
C. To reduce global relationships
D. To enhance stakeholders relationship

71. Justify the reason why business ethics is important?

A. The power and influence of business, means it has potential to inflict harm on society
B. Stakeholder increasingly do not demand ethical behaviour
C. Continued occurrence of no ethical infractions shows it’s needed
D. Ethical companies have been found to be less effective performers
1. Which of the following is the Oxford Advanced Learner Dictionary (2006) definition of an engineer
A. A person whose principal duty is to apply knowledge to create practical device
B. A person whose job is designing and building engines, machines, roads, bridges, etc
C. A person who is expected to serve mankind
D. A person who perform scientific duties in accordance with certain codes of conduct

2. The following are the common steps involved in research by scientist except
A. Formulation and testing of hypothesis
B. Analysis of test
C. Design and build new product
D. Publication of new knowledge

3. All are the main branches of engineering that evolved from the original “Civil” engineering except
A. Mechanical engineering
B. Electrical and Electronic engineering
C. Environmental engineering
D. Petroleum engineering

4. All of the following are true for the role of engineers in the national development except
A. They are concerned with the engineering principles to preserve environment
B. They are concerned with design, construction and maintenance of public works
C. They are deal with design, production, operation and maintenance of mechanical system
D. All of the above

5. Which of the following is not an indicator to measure a nation’s development progress?

A. Gross Domestic Product
B. Purchasing Power
C. Manufacturing Productivity
D. Service Competitiveness

6. “1 Malaysia” policy launched in the first quarter of 2009, which is aimed at

A. People First, Performance Now
B. Building one united Malaysian nation regardless of race and religion
C. Transformation Successful, People Prosperous
D. Equal rights and opportunities for all expatriates

7. All of the following are categories of registration with Board of Engineers, Malaysia (BEM) except
A. Professional Engineer
B. Project Management Professional
C. Graduate Engineer
D. Sole Proprietorship

8. The difference between Institution of Engineers, Malaysia (IEM) and Board of Engineers, Malaysia
(BEM) is
A. BEM is a government body that regulates the registration of engineers in Malaysia while IEM is a
professional Body or Learned Society for Engineers
B. IEM is a government body that regulates the registration of engineers in Malaysia while BEM is a
professional Body or Learned Society for Engineers
C. BEM accreditate degrees of local Universities for recognition while IEM based its recognition
from foreign respective accreditation bodies
D. BEM is state body that regulates the registration of engineers in Malaysia while IEM is a
professional Body or Learned Society for Engineers
9. The distinguish feature between an engineer and a technician is
A. An engineer complete a degree programme at an accredited university, while a technician
completes a diploma at vocational school
B. An engineer focuses more on the theoretical underpinnings of their discipline, while technician
education is more focused on hands-on skill
C. In the workforce, a project will be managed and guided by engineer, while technician is
responsible for implement the actual physical work
D. All of the above

10. The following are the good examples of written communication except
A. Memorandum
B. Inputting data into spreadsheet
C. Addendum
D. Minutes of meeting

11. According to the Registration of Engineer Act 138, which of the following is required the trait for
engineers?
A. Sense of responsibility towards public safety in performing professional services
B. Recognized engineering education, experience and skill
C. Sense of loyal, honesty and responsibility to employers and clients
D. All of the above

12. Non-compliance of Act 138 may result in action by the Board of Engineers, Malaysia (BEM) such as
I. Warnings and fine
II. Withholding or cancellation of registration
III. Imprisonment
IV. Cancellation of degree

A. I and II only
B. II and III only
C. I, II and III only
D. All of the above

13. The following are the objectives for the latest amendments to the Registration of Engineers Act except
A. To enforce the implementation of continuing professional development
B. To improve the employment rate of engineers
C. To advise the government and the public on matters relating to engineering education
D. To strengthen the suspension period

14. All of the following are functions of Engineering Professional Societies except
A. Investigating and reporting specific cases
B. Encouraging employers to adopt effective procedures
C. Raises fund for the welfare of members
D. Set professional standards

15. In order to acquire a status of Professional Engineer, which of the following is not a mandatory
requirement for an engineer?
A. Has registered as a Graduate Engineer with BEM
B. Has 03 years Project Management experience
C. Has passed Professional Assessment Examination or a elected corporate member of IEM
D. Has been residing in Malaysia for a period of not less than 06 months prior to the date of
application
16. Which of the following is a clear violation of Registration of Engineers Act 1967?
A. A Professional Engineer can endorse a design document
B. A Professional Engineer who submits a drawing must supervise the works
C. A Professional Engineer can charge fees only for the endorsement of design without supervising
the work
D. A Professional Engineer can use a standard stamp for endorsement of design work

17. All of the followings are objectives of Engineering Accreditation Council (EAC) except
A. To ensure accredited engineering programmes in Malaysia
B. To adequately prepare graduates for engineering practice
C. To satisfy the academic requirements of engineers for BEM registrations
D. To regulate the code and ethics of engineers

18. All the following are true exhibit professionalism except

A. Honest and impartial in performing jobs
B. Always strive for personal gains
C. Interest in improving the profession
D. Possess engineering knowledge and skills

19. The categories of BEM Code of Professional Conduct of include all of the following except
A. Personal integrity of others
B. Advertisements
C. Conflict of interest
D. Loyalty to other members of the profession

20. As a Professional Engineer, you will be required to comply with BEM Code of Professional Conduct.
This code refers to all of the following except
A. An engineer should not solicit or tout
B. An engineer should avoid favouritism among vendors and other suppliers
C. An engineer must respond promptly to complaints and enquiries
D. An engineer must go forward with production and ignore the error

21. The following are the main functions of the Board of Engineer, Malaysia (BEM) except
A. To register engineer
B. To regulate practice of engineer
C. To promote engineering profession
D. To accredit engineering degrees

22. Under the Code of Professional Conduct, a registered engineer should not
A. Report unethical conduct of other engineers to the BEM
B. Endorse any work not designed or supervised by him/her
C. Practice outside the branch of engineering he/she registered in
D. Bid for jobs

23. Which of the following construction projects would normally require site engineers from all four main
branches of engineering (civil, mechanical, electrical and chemical)?
A. Hydro-electric dams
B. Office towers
C. Petrochemical plant
D. Cable-stayed bridges
24. What type of diagramming method does the diagram below represent?
A. Precedence Diagramming Method
B. Arrow Diagramming Method
C. Acrobat Diagramming Method
D. Pert Diagramming Method

25. Electricity Supply Act 1990 of Malaysia defines a competent person as

A. One who has experience in electrical work
B. One who is good in repair and maintenance of electrical equipment
C. One who holds certificate of competency issued by the Energy Commission
D. One who hols a certificate of competency issued by Tenaga Nasional

26. Which of the following is not the function of the Energy Commission?
A. To issue licenses under Section 9 of this Act
B. To exercise regulatory functions in respect of the service of providing electricity
C. To ensure that all reasonable demands of electricity are satisfied
D. To conduct courses to produce engineers and technicians

27. According to Electricity Supply Act 1990 of Malaysia, the responsibility of reporting serious accident
lies with the
A. Owner of the premises
B. Licensee of supply authority
C. Management committee
D. Technician

28. The following acts are considered offences under Section 37 of the Electricity Supply Act 1990, except
A. Dishonest extraction of electricity
B. Dishonest use of electricity
C. Consumption of electricity
D. Prevention of meter installation for recording the consumption of electricity

29. Which of the following acts is not an offence under Section 8 of the Electricity Supply Act 1990 of
Malaysia?
A. Refusing any authorized officer or police officer not below the rank of inspector access to any
place
B. Unknowingly giving false information
C. Refusing to give any authorized officer or police officer information relating to an offence or
suspected offence
D. Assaults, obstructions, hindrances or causing delay to any authorized officer or police officer in the
execution of his duty

30. The characteristics of the engineering profession involve the following except
A. Specialized skills
B. Approved engineering education
C. Specified duration of industrial experience
D. Use of judgement in engineering design
31. Engineering societies are established mainly to
A. Monitor government project
B. Raise funds for the welfare of members
C. Compete with other societies
D. Set professional standard

32. An engineering graduate must register with the Board of Engineers Malaysia (BEM) if he/she intends
to
A. Apply for license to become a Class B contractor
B. Practice as an engineer in Malaysia
C. Pursue a Master-degree in Engineering
D. Become a shareholder of an engineering construction firm

33. The Institution of Engineers Malaysia (IEM) is characterised by the following except
A. A qualify body for professional engineers in Malaysia
B. Membership is not mandatory for all practising engineer
C. Regularly hold engineering-related conferences, seminars and courses
D. Increase the confidence of the community in the employment of recognised engineer

34. The Board of Engineers Malaysia (BEM) recognises a Professional Engineer as a person who has
A. Been a citizen of Malaysia for at least THREE (3) years
B. Fulfilled specified training requirement by the BEM
C. Had 4 years of engineering education
D. Been appointed by the ruler of the state where he is practicing

35. An engineer who has passed the Professional interview with the Institution of Engineering Malaysia
(IEM) may be allowed to do the following except
A. Declare himself as a Corporate Member of IEM
B. Use the title of Ir (Ingenieur)
C. Accept an offer to become the Director of an engineering contracting company
D. Apply to become a professional engineer through Board of Engineers Malaysia (BEM)

36. A Professional Engineer in a private practice shall not at the same time be a director or executive of
any contracting or manufacturing company related to engineering except for the case of
A. Contracting project within the same state
B. Sharing the same office premises
C. Government project
D. Turnkey project

37. One of the characteristics of Professional Engineers is

A. Possess good entrepreneurship skills
B. Have a sense of humour among colleagues
C. Possess a willingness to advance professional knowledge and practice
D. Possess motivation and determination to success in his career

38. The code of ethics provides guidance for

A. Conduct in all aspects of professional life
B. Proper dressing etiquette in various function
C. Computer programming
D. Industrial court practice
39. The Registration of Engineers Act 1967 of Malaysia covers the following aspects except
A. Establishment of Board of Engineers
B. Registration of temporary engineer
C. Engineering consultancy practice
D. Certificate of Practical Completion for new buildings

40. The role of engineer includes the following, except

A. Advancing the science of engineering
B. Sustaining the integrity of the profession
C. Ensuring that fellow engineers get priority in all decision
D. Ensuring safety at all stages of the project

41. The following are factors contributing to the diminishing interest in science and engineering education
except
A. Society : negative image, environment
B. Communication : difficulty of student of student to relate school science and mathematics to
current society
C. Economy : financial problem
D. Opportunity : limited career progression

42. The characteristics of the engineering profession involve

A. Use of judgement in engineering design
B. Vocational experience
C. Physical strength
D. Innovation

43. Professional engineering societies are all except

A. Board of Engineers, Malaysia
B. Institution of Engineers, Malaysia
C. Engineers Australia
D. UTP Mechanical Engineering Club

44. An engineering graduate should register with Institution of Engineers Malaysia (IEM) if he considers t
A. Become a graduate student in engineering at a Malaysian University
B. Become a Professional Engineer in Malaysia
C. Legally work as an engineer in Malaysia
D. Set up business in engineering services

45. A Professional Engineer cannot become both the consultant and contractor for a same project except
for
A. Engineers who have been working for more than 20 years
B. Projects awarded before 2002
C. Turnkey project
D. Bound by standards set by engineering societies

46. The Engineering Profession involves the following except:

A. Assurance of public safety of developed products
B. Assurance of economic stability
C. Acceptance of payment for services given
D. Bound by standards set by engineering societies

47. An engineer who has just passed the Professional Interview with the IEM cannot
A. Become the Director of an engineering construction firm
B. Use the title Ir (Ingenieur)
C. Declare himself as a corporate member of IEM
D. Pursue a PhD degree in engineering
48. BEM has the following board members except for
A. Secretary
B. Professional Engineer
C. Member from Board of Architects Malaysia
D. Member from Board of Land Surveyors
49. In Malaysia, a registered member of the BEM who has just obtained a recognition degree in
engineering is known as a
A. Student member
B. Graduate engineer
C. Professional engineer
D. Postgraduate
50. Differentiate between an Engineer and a Scientist in society?
A. Scientist tend to ignore the natural world
B. Scientist discover old knowledge about the universe and how it works
C. Engineer apply that knowledge to solve practical problems, often with an eye toward optimizing
efficiency, or some other parameters
D. Engineer apply that knowledge to maximise the cost

51. Assess function of Engineers towards sustainable society

A. Engineers has multiple responsibilities and has to perform various function
B. Engineers are followers to various subordinates
C. Engineers may not be involved in many areas of work
D. The work of engineers do not benefits the society

52. Distinguish community’s perception on Engineers and Engineering

A. Majority of public get to meet engineers directly
B. Do not receive due recognition and status in society quite low
C. Full of prestige and glamour
D. Very good career as compared to doctors, lawyers or accountant

53. Appraise the Registration of Engineers Act 1967 (Act 138)

A. Passed by the Parliament to effectively regulate engineering professional practice
B. Engineers not required to register with BEM in order to legally practice
C. Introduced to resist engineers in submission of building plans to local authorities
D. The function of BEM is not stated in the act

54. Choose the function of Board of Engineers Malaysia

A. Processing application for registration of contractors and maintaining register
B. Undertake accreditation of business degrees
C. Undertake training and education of scientist
D. Regulating the conduct and ethics of engineering profession to safeguard the public safety

55. Asses the main function of The Institution of Engineers, Malaysia

A. Lower down the character, status and the interests of the profession
B. Promote honest practice, prevent malpractice and settle disputed points of practice and ethics
C. Resist lectures, exhibitions, conferences, seminars and courses
D. Collect and disseminate business information

56. Assess engineering ethics should be practiced by engineer in the society

A. Engineer possess specialist knowledge and training
B. Client places trust in the engineer that the service provided will not be to the client’s best interest
C. Engineer may use the specialist knowledge and training to exploit the client
D. Engineer makes decision confronting individuals and organizations engaged in engineering
activities
57. Assess the code of ethics for young engineers
A. An engineering graduate with accredited engineering degree must not register with the Board of
Engineers Malaysia to take up employment as an engineer
B. An engineer should be the Submitting Person for designs beyond his/her area of competency
C. An engineer should endorse his PE Stamp and sign on reports or plans not prepared by him
D. An engineer must not practice in the branch of engineering he is not registered in
58. Which is not TRUE about Uniform Building By-Laws (UBBL)?
A. Laws of local application passed under the authority of a higher law
B. The UBBL covers commercial, residential and common buildings
C. The UBBL 1974 were introduced to provide a common legislations for construction and inspection
of structures across the country
D. The UBBL are made by the Minister of State Authority in exercise of the powers conferred by Act
133 or the Street, Drainage and Building Act 1974 (Revised 2005)

59. Energy Commission which was established under Energy Commission Act 2001, is empowered to
undertake the regulatory function the following legislations except
A. Electricity regulations 1994
B. Gas supply regulations 1997
C. License supply regulations 1990
D. None of the above

60. Which are the following not covered under the Petroleum (Safety Measures) Act 1984?
A. Petroleum prices
B. Storage and handling petroleum
C. General powers for rectification related to petroleum
D. Transportation of petroleum by road, railway, water, air and pipeline

61. Every engineer registered with BEM is responsible to

A. Monitor his career ambition
B. Discharge his duties to his family
C. Regularly attend the meeting conducted by the Board
D. Uphold the dignity of his profession

62. A private practising Professional Engineer (PE) who is certified by BEM cannot
A. Socialise with a draftsman
B. Be a member of the military force
C. Be a committee member in the Institution of Engineers Malaysia (IEM)
D. Intervene in connection with engineering work entrusted to another PE

63. Which of these features not required by an engineer to initiate change?

A. Knowledgeable
B. Complacent
C. Brave
D. Confident

64. Certain aspect of Mutual Recognition Agreement (MRA) is good for an organization except
A. Loss of monopoly
B. Zero tax for certain imported goods
C. Trade barrier lift
D. Open market overseas

65. Among the functions of Construction Industry Development Board (CIDB) are
A. To initiate and maintain a construction industry information system
B. To promote, stimulate and undertake research into any matter relating to the construction industry
C. To accredit and certify skilled construction workers and construction site supervisors
D. All above
66. Assess code of ethics for young engineers with regard to consultancy
A. An engineer should not be transparent in his work if requested/required by the client/authorities
B. An engineer should not take full responsibility for the checking of the work himself
C. An engineer should not undertake continuing professional development to enhance his knowledge
and capability
D. An engineering consultant should carry out projects for fees below the minimum outlined in the
scale of fees

67. Assess code of ethics for young engineers with regard to supervision
A. An engineer must not be familiar with and knowledgeable in the work he is to supervise
B. An engineer supervising a project shall not keep proper records of all documents and
correspondence pertaining to the project
C. An engineer must not certify work not within his expertise
D. An engineer must accept site supervisory staff who are not qualified or are incompetent

68. Choose the best definition of morality with consideration as part of quality of practicing engineering to
reflect an engineering principle in society
A. What is considered as incorrect within a society
B. Making a right decision where there is a chance to do wrong
C. Defining what is wrong for an individual or a community
D. Where individual have a conscious choice to make unethical decision

69. Engineer play an important role to develop the country in the engineering area such as engineering
consultant, construction, services and business. Assess the business ethics needed by the practicing
engineer in their engineering activity.
A. The study of business situation, activities, and decisions where issues of right and wrong are
addressed
B. Decisions by customers on issues that could be considered right or wrong
C. Ethics that cannot be applied to an organisation’s practices
D. Ethical processes businesses do not use in order to achieve good ethical standard

70. Appraise the reason why a business engages in business ethics?

A. To recover a company’s image after a notorious business scandal
B. To avoid the loss of a good corporate image or being sued for misconduct
C. To reduce global relationships
D. To enhance stakeholders relationship

71. Justify the reason why business ethics is important?

A. The power and influence of business, means it has potential to inflict harm on society
B. Stakeholder increasingly do not demand ethical behaviour
C. Continued occurrence of no ethical infractions shows it’s needed
D. Ethical companies have been found to be less effective performers
1. Which of the following is the Oxford Advanced Learner Dictionary (2006) definition of an engineer
A. A person whose principal duty is to apply knowledge to create practical device
B. A person whose job is designing and building engines, machines, roads, bridges, etc
C. A person who is expected to serve mankind
D. A person who perform scientific duties in accordance with certain codes of conduct

2. The following are the common steps involved in research by scientist except
A. Formulation and testing of hypothesis
B. Analysis of test
C. Design and build new product
D. Publication of new knowledge

3. All are the main branches of engineering that evolved from the original “Civil” engineering except
A. Mechanical engineering
B. Electrical and Electronic engineering
C. Environmental engineering
D. Petroleum engineering

4. All of the following are true for the role of engineers in the national development except
A. They are concerned with the engineering principles to preserve environment
B. They are concerned with design, construction and maintenance of public works
C. They are deal with design, production, operation and maintenance of mechanical system
D. All of the above

5. Which of the following is not an indicator to measure a nation’s development progress?

A. Gross Domestic Product
B. Purchasing Power
C. Manufacturing Productivity
D. Service Competitiveness

6. “1 Malaysia” policy launched in the first quarter of 2009, which is aimed at

A. People First, Performance Now
B. Building one united Malaysian nation regardless of race and religion
C. Transformation Successful, People Prosperous
D. Equal rights and opportunities for all expatriates

7. All of the following are categories of registration with Board of Engineers, Malaysia (BEM) except
A. Professional Engineer
B. Project Management Professional
C. Graduate Engineer
D. Sole Proprietorship

8. The difference between Institution of Engineers, Malaysia (IEM) and Board of Engineers, Malaysia
(BEM) is
A. BEM is a government body that regulates the registration of engineers in Malaysia while IEM is a
professional Body or Learned Society for Engineers
B. IEM is a government body that regulates the registration of engineers in Malaysia while BEM is a
professional Body or Learned Society for Engineers
C. BEM accreditate degrees of local Universities for recognition while IEM based its recognition
from foreign respective accreditation bodies
D. BEM is state body that regulates the registration of engineers in Malaysia while IEM is a
professional Body or Learned Society for Engineers
9. The distinguish feature between an engineer and a technician is
A. An engineer complete a degree programme at an accredited university, while a technician
completes a diploma at vocational school
B. An engineer focuses more on the theoretical underpinnings of their discipline, while technician
education is more focused on hands-on skill
C. In the workforce, a project will be managed and guided by engineer, while technician is
responsible for implement the actual physical work
D. All of the above

10. The following are the good examples of written communication except
A. Memorandum
B. Inputting data into spreadsheet
C. Addendum
D. Minutes of meeting

11. According to the Registration of Engineer Act 138, which of the following is required the trait for
engineers?
A. Sense of responsibility towards public safety in performing professional services
B. Recognized engineering education, experience and skill
C. Sense of loyal, honesty and responsibility to employers and clients
D. All of the above

12. Non-compliance of Act 138 may result in action by the Board of Engineers, Malaysia (BEM) such as
I. Warnings and fine
II. Withholding or cancellation of registration
III. Imprisonment
IV. Cancellation of degree

A. I and II only
B. II and III only
C. I, II and III only
D. All of the above

13. The following are the objectives for the latest amendments to the Registration of Engineers Act except
A. To enforce the implementation of continuing professional development
B. To improve the employment rate of engineers
C. To advise the government and the public on matters relating to engineering education
D. To strengthen the suspension period

14. All of the following are functions of Engineering Professional Societies except
A. Investigating and reporting specific cases
B. Encouraging employers to adopt effective procedures
C. Raises fund for the welfare of members
D. Set professional standards

15. In order to acquire a status of Professional Engineer, which of the following is not a mandatory
requirement for an engineer?
A. Has registered as a Graduate Engineer with BEM
B. Has 03 years Project Management experience
C. Has passed Professional Assessment Examination or a elected corporate member of IEM
D. Has been residing in Malaysia for a period of not less than 06 months prior to the date of
application
16. Which of the following is a clear violation of Registration of Engineers Act 1967?
A. A Professional Engineer can endorse a design document
B. A Professional Engineer who submits a drawing must supervise the works
C. A Professional Engineer can charge fees only for the endorsement of design without supervising
the work
D. A Professional Engineer can use a standard stamp for endorsement of design work

17. All of the followings are objectives of Engineering Accreditation Council (EAC) except
A. To ensure accredited engineering programmes in Malaysia
B. To adequately prepare graduates for engineering practice
C. To satisfy the academic requirements of engineers for BEM registrations
D. To regulate the code and ethics of engineers

18. All the following are true exhibit professionalism except

A. Honest and impartial in performing jobs
B. Always strive for personal gains
C. Interest in improving the profession
D. Possess engineering knowledge and skills

19. The categories of BEM Code of Professional Conduct of include all of the following except
A. Personal integrity of others
B. Advertisements
C. Conflict of interest
D. Loyalty to other members of the profession

20. As a Professional Engineer, you will be required to comply with BEM Code of Professional Conduct.
This code refers to all of the following except
A. An engineer should not solicit or tout
B. An engineer should avoid favouritism among vendors and other suppliers
C. An engineer must respond promptly to complaints and enquiries
D. An engineer must go forward with production and ignore the error

21. The following are the main functions of the Board of Engineer, Malaysia (BEM) except
A. To register engineer
B. To regulate practice of engineer
C. To promote engineering profession
D. To accredit engineering degrees

22. Under the Code of Professional Conduct, a registered engineer should not
A. Report unethical conduct of other engineers to the BEM
B. Endorse any work not designed or supervised by him/her
C. Practice outside the branch of engineering he/she registered in
D. Bid for jobs

23. Which of the following construction projects would normally require site engineers from all four main
branches of engineering (civil, mechanical, electrical and chemical)?
A. Hydro-electric dams
B. Office towers
C. Petrochemical plant
D. Cable-stayed bridges
24. What type of diagramming method does the diagram below represent?
A. Precedence Diagramming Method
B. Arrow Diagramming Method
C. Acrobat Diagramming Method
D. Pert Diagramming Method

25. Electricity Supply Act 1990 of Malaysia defines a competent person as

A. One who has experience in electrical work
B. One who is good in repair and maintenance of electrical equipment
C. One who holds certificate of competency issued by the Energy Commission
D. One who hols a certificate of competency issued by Tenaga Nasional

26. Which of the following is not the function of the Energy Commission?
A. To issue licenses under Section 9 of this Act
B. To exercise regulatory functions in respect of the service of providing electricity
C. To ensure that all reasonable demands of electricity are satisfied
D. To conduct courses to produce engineers and technicians

27. According to Electricity Supply Act 1990 of Malaysia, the responsibility of reporting serious accident
lies with the
A. Owner of the premises
B. Licensee of supply authority
C. Management committee
D. Technician

28. The following acts are considered offences under Section 37 of the Electricity Supply Act 1990, except
A. Dishonest extraction of electricity
B. Dishonest use of electricity
C. Consumption of electricity
D. Prevention of meter installation for recording the consumption of electricity

29. Which of the following acts is not an offence under Section 8 of the Electricity Supply Act 1990 of
Malaysia?
A. Refusing any authorized officer or police officer not below the rank of inspector access to any
place
B. Unknowingly giving false information
C. Refusing to give any authorized officer or police officer information relating to an offence or
suspected offence
D. Assaults, obstructions, hindrances or causing delay to any authorized officer or police officer in the
execution of his duty

30. The characteristics of the engineering profession involve the following except
A. Specialized skills
B. Approved engineering education
C. Specified duration of industrial experience
D. Use of judgement in engineering design
31. Engineering societies are established mainly to
A. Monitor government project
B. Raise funds for the welfare of members
C. Compete with other societies
D. Set professional standard

32. An engineering graduate must register with the Board of Engineers Malaysia (BEM) if he/she intends
to
A. Apply for license to become a Class B contractor
B. Practice as an engineer in Malaysia
C. Pursue a Master-degree in Engineering
D. Become a shareholder of an engineering construction firm

33. The Institution of Engineers Malaysia (IEM) is characterised by the following except
A. A qualify body for professional engineers in Malaysia
B. Membership is not mandatory for all practising engineer
C. Regularly hold engineering-related conferences, seminars and courses
D. Increase the confidence of the community in the employment of recognised engineer

34. The Board of Engineers Malaysia (BEM) recognises a Professional Engineer as a person who has
A. Been a citizen of Malaysia for at least THREE (3) years
B. Fulfilled specified training requirement by the BEM
C. Had 4 years of engineering education
D. Been appointed by the ruler of the state where he is practicing

35. An engineer who has passed the Professional interview with the Institution of Engineering Malaysia
(IEM) may be allowed to do the following except
A. Declare himself as a Corporate Member of IEM
B. Use the title of Ir (Ingenieur)
C. Accept an offer to become the Director of an engineering contracting company
D. Apply to become a professional engineer through Board of Engineers Malaysia (BEM)

36. A Professional Engineer in a private practice shall not at the same time be a director or executive of
any contracting or manufacturing company related to engineering except for the case of
A. Contracting project within the same state
B. Sharing the same office premises
C. Government project
D. Turnkey project

37. One of the characteristics of Professional Engineers is

A. Possess good entrepreneurship skills
B. Have a sense of humour among colleagues
C. Possess a willingness to advance professional knowledge and practice
D. Possess motivation and determination to success in his career

38. The code of ethics provides guidance for

A. Conduct in all aspects of professional life
B. Proper dressing etiquette in various function
C. Computer programming
D. Industrial court practice
39. The Registration of Engineers Act 1967 of Malaysia covers the following aspects except
A. Establishment of Board of Engineers
B. Registration of temporary engineer
C. Engineering consultancy practice
D. Certificate of Practical Completion for new buildings

40. The role of engineer includes the following, except

A. Advancing the science of engineering
B. Sustaining the integrity of the profession
C. Ensuring that fellow engineers get priority in all decision
D. Ensuring safety at all stages of the project

41. The following are factors contributing to the diminishing interest in science and engineering education
except
A. Society : negative image, environment
B. Communication : difficulty of student of student to relate school science and mathematics to
current society
C. Economy : financial problem
D. Opportunity : limited career progression

42. The characteristics of the engineering profession involve

A. Use of judgement in engineering design
B. Vocational experience
C. Physical strength
D. Innovation

43. Professional engineering societies are all except

A. Board of Engineers, Malaysia
B. Institution of Engineers, Malaysia
C. Engineers Australia
D. UTP Mechanical Engineering Club

44. An engineering graduate should register with Institution of Engineers Malaysia (IEM) if he considers t
A. Become a graduate student in engineering at a Malaysian University
B. Become a Professional Engineer in Malaysia
C. Legally work as an engineer in Malaysia
D. Set up business in engineering services

45. A Professional Engineer cannot become both the consultant and contractor for a same project except
for
A. Engineers who have been working for more than 20 years
B. Projects awarded before 2002
C. Turnkey project
D. Bound by standards set by engineering societies

46. The Engineering Profession involves the following except:

A. Assurance of public safety of developed products
B. Assurance of economic stability
C. Acceptance of payment for services given
D. Bound by standards set by engineering societies

47. An engineer who has just passed the Professional Interview with the IEM cannot
A. Become the Director of an engineering construction firm
B. Use the title Ir (Ingenieur)
C. Declare himself as a corporate member of IEM
D. Pursue a PhD degree in engineering
48. BEM has the following board members except for
A. Secretary
B. Professional Engineer
C. Member from Board of Architects Malaysia
D. Member from Board of Land Surveyors
49. In Malaysia, a registered member of the BEM who has just obtained a recognition degree in
engineering is known as a
A. Student member
B. Graduate engineer
C. Professional engineer
D. Postgraduate
50. Differentiate between an Engineer and a Scientist in society?
A. Scientist tend to ignore the natural world
B. Scientist discover old knowledge about the universe and how it works
C. Engineer apply that knowledge to solve practical problems, often with an eye toward optimizing
efficiency, or some other parameters
D. Engineer apply that knowledge to maximise the cost

51. Assess function of Engineers towards sustainable society

A. Engineers has multiple responsibilities and has to perform various function
B. Engineers are followers to various subordinates
C. Engineers may not be involved in many areas of work
D. The work of engineers do not benefits the society

52. Distinguish community’s perception on Engineers and Engineering

A. Majority of public get to meet engineers directly
B. Do not receive due recognition and status in society quite low
C. Full of prestige and glamour
D. Very good career as compared to doctors, lawyers or accountant

53. Appraise the Registration of Engineers Act 1967 (Act 138)

A. Passed by the Parliament to effectively regulate engineering professional practice
B. Engineers not required to register with BEM in order to legally practice
C. Introduced to resist engineers in submission of building plans to local authorities
D. The function of BEM is not stated in the act

54. Choose the function of Board of Engineers Malaysia

A. Processing application for registration of contractors and maintaining register
B. Undertake accreditation of business degrees
C. Undertake training and education of scientist
D. Regulating the conduct and ethics of engineering profession to safeguard the public safety

55. Asses the main function of The Institution of Engineers, Malaysia

A. Lower down the character, status and the interests of the profession
B. Promote honest practice, prevent malpractice and settle disputed points of practice and ethics
C. Resist lectures, exhibitions, conferences, seminars and courses
D. Collect and disseminate business information

56. Assess engineering ethics should be practiced by engineer in the society

A. Engineer possess specialist knowledge and training
B. Client places trust in the engineer that the service provided will not be to the client’s best interest
C. Engineer may use the specialist knowledge and training to exploit the client
D. Engineer makes decision confronting individuals and organizations engaged in engineering
activities
57. Assess the code of ethics for young engineers
A. An engineering graduate with accredited engineering degree must not register with the Board of
Engineers Malaysia to take up employment as an engineer
B. An engineer should be the Submitting Person for designs beyond his/her area of competency
C. An engineer should endorse his PE Stamp and sign on reports or plans not prepared by him
D. An engineer must not practice in the branch of engineering he is not registered in
58. Which is not TRUE about Uniform Building By-Laws (UBBL)?
A. Laws of local application passed under the authority of a higher law
B. The UBBL covers commercial, residential and common buildings
C. The UBBL 1974 were introduced to provide a common legislations for construction and inspection
of structures across the country
D. The UBBL are made by the Minister of State Authority in exercise of the powers conferred by Act
133 or the Street, Drainage and Building Act 1974 (Revised 2005)

59. Energy Commission which was established under Energy Commission Act 2001, is empowered to
undertake the regulatory function the following legislations except
A. Electricity regulations 1994
B. Gas supply regulations 1997
C. License supply regulations 1990
D. None of the above

60. Which are the following not covered under the Petroleum (Safety Measures) Act 1984?
A. Petroleum prices
B. Storage and handling petroleum
C. General powers for rectification related to petroleum
D. Transportation of petroleum by road, railway, water, air and pipeline

61. Every engineer registered with BEM is responsible to

A. Monitor his career ambition
B. Discharge his duties to his family
C. Regularly attend the meeting conducted by the Board
D. Uphold the dignity of his profession

62. A private practising Professional Engineer (PE) who is certified by BEM cannot
A. Socialise with a draftsman
B. Be a member of the military force
C. Be a committee member in the Institution of Engineers Malaysia (IEM)
D. Intervene in connection with engineering work entrusted to another PE

63. Which of these features not required by an engineer to initiate change?

A. Knowledgeable
B. Complacent
C. Brave
D. Confident

64. Certain aspect of Mutual Recognition Agreement (MRA) is good for an organization except
A. Loss of monopoly
B. Zero tax for certain imported goods
C. Trade barrier lift
D. Open market overseas

65. Among the functions of Construction Industry Development Board (CIDB) are
A. To initiate and maintain a construction industry information system
B. To promote, stimulate and undertake research into any matter relating to the construction industry
C. To accredit and certify skilled construction workers and construction site supervisors
D. All above
66. Assess code of ethics for young engineers with regard to consultancy
A. An engineer should not be transparent in his work if requested/required by the client/authorities
B. An engineer should not take full responsibility for the checking of the work himself
C. An engineer should not undertake continuing professional development to enhance his knowledge
and capability
D. An engineering consultant should carry out projects for fees below the minimum outlined in the
scale of fees

67. Assess code of ethics for young engineers with regard to supervision
A. An engineer must not be familiar with and knowledgeable in the work he is to supervise
B. An engineer supervising a project shall not keep proper records of all documents and
correspondence pertaining to the project
C. An engineer must not certify work not within his expertise
D. An engineer must accept site supervisory staff who are not qualified or are incompetent

68. Choose the best definition of morality with consideration as part of quality of practicing engineering to
reflect an engineering principle in society
A. What is considered as incorrect within a society
B. Making a right decision where there is a chance to do wrong
C. Defining what is wrong for an individual or a community
D. Where individual have a conscious choice to make unethical decision

69. Engineer play an important role to develop the country in the engineering area such as engineering
consultant, construction, services and business. Assess the business ethics needed by the practicing
engineer in their engineering activity.
A. The study of business situation, activities, and decisions where issues of right and wrong are
addressed
B. Decisions by customers on issues that could be considered right or wrong
C. Ethics that cannot be applied to an organisation’s practices
D. Ethical processes businesses do not use in order to achieve good ethical standard

70. Appraise the reason why a business engages in business ethics?

A. To recover a company’s image after a notorious business scandal
B. To avoid the loss of a good corporate image or being sued for misconduct
C. To reduce global relationships
D. To enhance stakeholders relationship

71. Justify the reason why business ethics is important?

A. The power and influence of business, means it has potential to inflict harm on society
B. Stakeholder increasingly do not demand ethical behaviour
C. Continued occurrence of no ethical infractions shows it’s needed
D. Ethical companies have been found to be less effective performers
INSTRUCTION: Answer all the questions in the OMR form using 2B pencil. Select the most
appropriate answer.

Q1. Differentiate between an Engineer and a Scientist in society?

a. Scientist tend to ignore the natural world.

b. Scientist discover old knowledge about the universe and how it works.
c. Engineer apply that knowledge to solve practical problems, often with an eye
toward optimizing efficiency, or some other parameters.
d. Engineer apply that knowledge to maximise the cost.

Q2. Assess functions of Engineers towards sustainable society.

a. Engineers has multiple responsibilities and has to perform various functions.

b. Engineers are followers to various subordinates.

c. Engineers may not be involved in many areas of work.

d. The work of engineers do not benefits the society.

Q3. Distinguish community’s perception on Engineers and Engineering.

a. Majority of public get to meet engineers directly.

b. Do not receive due recognition and status in society quite low.

c. Full of prestige and glamour.

d. Very good career as compared to doctors, lawyers or accountant.

Q4. Appraise the Registration of Engineers Act 1967 (Act 138).

a. Passed by the Parliament to effectively regulate engineering professional

practices.

b. Engineers not required to register with BEM in order to legally practice.

c. Introduced to resist engineers in submission of building plans to local authorities.

d. The function of BEM is not stated in the act.

Q5. Choose functions of Board of Engineers Malaysia.

a. Processing application for registration of contractors and maintaining the register.

b. Undertake accreditation of business degrees.

c. Undertake training and education of scientists.

d. Regulating the conduct and ethics of engineering profession to safeguard the public

safety.

Q6. Assess the main function of The Institution of Engineers, Malaysia.

a. Lower down the character, status and the interests of the profession.
b. Promote honest practice, prevent malpractice and settle disputed points of practice and

ethics.

c. Resist lectures, exhibitions, conferences, seminars and courses.

d. Collect and disseminate business information.

Q7. Assess engineering ethics should be practiced by engineer in the society.

a. Engineer possess specialist knowledge and training.

b. Client places trust in the engineer that the service provided will not be to the client’s

best interest.

c. Engineer may use the specialist knowledge and training to exploit the client.

d. Engineer makes decision confronting individuals and organizations engaged in

engineering activities.

Q8. Assess code of ethics for young engineers.

a. An engineering graduate with accredited engineering degree must not register with the

Board of Engineers Malaysia to take up employment as an engineer.

b. An engineer should be the Submitting Person for designs beyond his/her area of

competency.

c. An engineer should endorse his PE Stamp and sign on reports or plans not prepared

by him.

d. An engineer must not practise in the branch of engineering he is not registered in.
Q9. Assess code of ethics for young engineers with regard to consultancy.

a. An engineer should not be transparent in his work if requested/required by the

client/authorities.

b. An engineer should not take full responsibility for the checking of the work himself.

c. An engineer should not undertake continuing professional development to enhance his

knowledge and capability.

d. An engineering consultant should carry out projects for fees below the minimum

outlined in the scale of fees.

Q10. Assess code of ethics for young engineers with regard to supervision.

a. An engineer must not be familiar with and knowledgeable in the work he is to supervise.

b. An engineer supervising a project shall not keep proper records of all documents and

correspondence pertaining to the project.

c. An engineer must not certify work not within his expertise.

d. An engineer must accept site supervisory staff who are not qualified or are

incompetent.

Q11. Choose the best definition of morality with consideration as part of the quality of practicing

engineering to reflect an engineering principle in society.

a. What is considered as incorrect within a society

b. Making the right decision' s where there is a chance to do wrong

c. Defining what is wrong for an individual or a community

d. Where individuals have a conscious choice to make unethical decision

 Q12. Engineer play an important role to develop the country in the engineering area such as

engineering consultant, construction, services and business. Assess the business ethics

needed by the practicing engineer in their engineering activity.

a. The study of business situations, activities, and decisions where issues of right and wrong

are addressed

b. Decisions by customers on issues that could be considered right or wrong

c. Ethics that cannot be applied to an organisation’s practises

d. Ethical processes businesses do not use in order to achieve a good ethical standard

Q13. Appraise the reason why a business engages in business ethics?

A. To recover a company’s image after a notorious business scandal

B. To avoid the loss of a good corporate image or being sued for misconduct

C. To reduce global relationships

D. To enhance stakeholder relationships

Q14. Justify the reason why business ethics is important?

A. The power and influence of business, means it has potential to inflict harm on society

B. Stakeholders increasingly do not demand ethical behaviour

C. Continued occurrence of no ethical infractions shows it’s needed

D. Ethical companies have been found to be less effective performers

Q15. Propose under what circumstances shall a professional engineer advise the client to engage

the services of experts and specialists?

A. The professional engineer shall not give the advice when in his opinion and judgment such

services are in the interest of his client.

B. The professional engineer shall not give the advice when he feels such services will pass the

responsibility to others.

C. The professional engineer shall give the advice when he can indirectly benefit from the

appointment of experts and specialists.

D. The professional engineer shall give the advice when he considers that in doing so the cost

input of his company will be increased.

Q16. A professional engineer may publicise his practice. However, in doing so, justify the

professional engineer shall ensure that the publicity

A. Contains information that is not related to all the projects undertaken by him or his

Company but without the consent of the clients.

B. Contains only information non beneficial to his business even though it is likely to diminish

Public confidence in the engineering profession or to otherwise bring the profession into

disrepute.

C. Contains only justifiable claims to expertise or specialization, makes reference to past

project information which constitutes a breach of confidentiality to the client.

D. Contains information with material facts even if it may create an unjustified expectation

about the results that can be achieved by him.

Q17. Engineer A provides design, plans and specifications for a commercial building to Developer P

who submits them to the authority for approval but fails to pay Engineer A for the work

performed. Thereafter, Developer P asks Engineer B to review, endorse and resubmit the

plans to the authority for approval. Justify shall Engineer B agree to undertake the project?

A. Engineer B shall not agree to undertake the project as he has an ethical obligation to

recognise and give credit to the creative works of other engineers.

B. Engineer B shall agree to undertake the project as long as Engineer A does not complain.

C. Engineer B shall agree to undertake the project as Engineer A does not know.

D. Engineer B shall agree to undertake the project as he is employed by the Developer.

Q18. Distinguish the reasonability and function of Engineer in realizing the projects in society.

A. Engineers has limited responsibilities and has to perform various functions.

B. Engineers are leaders to various subordinates.

C. Engineers may be involved in many areas of work.

D. The work of engineers benefits the society.

Q19. Choose ALL CORRECT statements about Environmental Quality ACT 1974

i. This act is an act relating to the prevention, abatement, control of pollution and
enhancement of the environment and for purposes connected therewith.
ii. This act shall apply to the whole Malaysia
iii. This act shall apply to only peninsular Malaysia
iv. Part IV of the act is about prohibition and control of pollution
a. i and ii
b. i and iii
c. i, ii and iv
d. ii and iv
Q20. Choose a CORRECT statement under the Environmental Quality Act 1974.

a. Open burning means any fire, combustion or smouldering that occurs in the open air
which is directed through a chimney or stack
b. No person shall, unless licensed, discharge or spill any oil or mixture containing oil
into Malaysian waters in contravention of the acceptable conditions specified
under section 21.
c. The Council, may by regulations specify the acceptable conditions for the emission
of noise into any area.
d. No person shall, unless licensed, emit or discharge any environmentally hazardous
substances, pollutants or wastes into the atmosphere below the acceptable
conditions specified under section 21.

Q21. Choose ALL CORRECT statements about open burning

i. Open burning means any fire, combustion or smouldering that occurs in the
open air which is not directed through a chimney or stack
ii. The owner or occupier is responsible if open burning occurs at any premises
unless the contrary is proved.
iii. No person shall allow or cause open burning on any premises.
iv. The fine is not more than one thousand ringgit or imprisonment for less
than one year

a. i,ii, iii
b. ii,iii,iv
c. i,ii,iv
d. i,ii,iii,iv

Q22. Analyze the FALSE statements about Environmental Impact Assessment (EIA)

a. EIA Study has to be conducted by competent individuals not necessarily registered

with the Department of Environment under the EIA Consultant Registration
Scheme
b. EIA is Environment Impact Assessment
c. There are two EIA procedures adopted in Malaysia, namely the Preliminary EIA and
the Detailed EIA
d. EIA is required under section 34A, Environmental Quality Act, 1974 (Appendix 1).
Q23. Appraise the TRUE statement about EIA

a. a study to identify, predict, evaluate and communicate information about the

impacts on the environment of a proposed project and to detail out the mitigating
measures after to project approval and implementation
b. a study to identify, predict, evaluate and communicate information about the
impacts on the environment of a proposed project and to detail out the mitigating
measures prior to project approval and implementation
c. a method to identify, predict, evaluate and communicate information about the
impacts on the environment of a proposed project and to detail out the mitigating
measures after to project approval and implementation
d. a method to identify, predict, evaluate and communicate information about the
impacts on the environment of a proposed project and to detail out the mitigating
measures prior to project approval and implementation

Q24. Appraise the activities which are NOT subject to EIA

a. Construction of airports (having an airstrip of 2,500 metres or longer)

b. Construction of dams and man-made lakes and artificial enlargement of lakes with
surface areas of 200 hectares or more.
c. Agriculture activities covering 200 hectares.
d. Construction of fishing harbours.

Q25. Interpret ISO 14001:2004 as the environmental standard

a. a Malaysian standard for requirements of an environmental management system.

b. an International standard for requirements of an environmental quality system.
c. adopted by standards bodies worldwide
d. not used as a basis for third-party certification of environmental management
systems.

Q26. Appraise the statement which is NOT a duty of an employer under OSHA

a. To take reasonable care for the safety and health of himself and of other persons
who may be affected by his acts or omissions at work.
b. To co-operate with his employer or any other person in the discharge of any duty or
requirement imposed on the employer or that other person by this Act or any
regulation made thereunder.
c. To wear or use at all times any protective equipment or clothing for the purpose of
preventing risks to his safety and health.
d. To buy any protective equipment or clothing for the purpose of preventing risks to
his safety and health
Q27. Analyse the situation where a person who contravenes the provisions of section 24 of OSHA

(related to duties of employee) shall be guilty of an offence and shall, on conviction, be liable

to

a. a fine not exceeding one hundred ringgit or to imprisonment for a term not
exceeding three months or to both.
b. a fine not exceeding one thousand ringgit or to imprisonment for a term not
exceeding three months or to both.
c. a fine not exceeding one thousand ringgit or to imprisonment for a term not
exceeding six months or to both.
d. a fine not exceeding one hundred ringgit and to imprisonment for a term not
exceeding six months.

Q28. Analyse the relevant of OSHA toward safety at work

a. Act to make further provisions for securing the safety, health and welfare of
persons at work, for protecting others against risks to safety or health in
connection with the activities of persons at work, to establish the National Council
for Occupational Safety and Health, and for matters connected therewith.
b. Assessment to make further provisions for securing the safety, health and welfare of
persons at work, for protecting others against risks to safety or health in connection
with the activities of persons at work, to establish the National Council for
Occupational Safety and Health, and for matters connected therewith.
c. Act to make further provisions for securing the environment, safety, health and
welfare of persons at work, for protecting others against risks to safety or health in
connection with the activities of persons at work, to establish the National Council
for Occupational Safety and Health, and for matters connected therewith and also to
protect the environment.
d. Assessment to make further provisions for securing the environment, safety, health
and welfare of persons at work, for protecting others against risks to safety or health
in connection with the activities of persons at work, to establish the National Council
for Occupational Safety and Health, and for matters connected therewith and also to
protect the environment.

Q29. Appraise the Environmental Management System (EMS) as environmental protection for

development projects

a. EMS is environmental management system to manage the environment by the

DOSH.

b. EMS is a standard to manage the environment.

C. EMS is an act to make sure that the environment is protected.

d. It is part of an organisation’s management system used to develop and implement its
 environmental policy and manage its environmental aspects.

Q30. Choose ALL CORRECT statements about Individuals with business acumen

i.Have an acute perception of the dimensions of business issues

ii.Can make sense out of complexity and an uncertain future

iii.Are mindful of the implications of a choice for all the affected parties

iv.Difficult to make decision

a. i only
b. ii only
c. i,ii,iii
d. ii, iii , iv

Q31. Analyse the elements of business acumen

i. Understanding one's thought processes

ii. Developing business knowledge
iii. Effective use of management processes
iv. Management and leadership skills
a. i, ii
b. iii, iv
c. i,ii,iii
d. i, ii, iii , iv

Q32. Distinguish the FALSE statement about business acumen

a. Business acumen is learned

b. Individual cannot work to acquire business acumen

c. Some people develop business acumen quicker than others
d. Business acumen can be learned from mentor

Q33. Appraise the rewards from being an entrepreneur are

i. Making your own rule

ii. Do not have to work
iii. Make a lot of money
iv. Helping others
a. i, ii
b. iii, iv
c. i,ii,iii
 d. i, iii , iv

Q34. Analyse the risks of being an entrepreneur

i. Potential Business Failure

ii. Unexpected Obstacles
iii. Financial Insecurity
iv. Long Hours and Hard Work
a. i, ii
b. iii, iv
c. i,ii,iii
d. i, ii, iii , iv

Q35. Categorize the activities under the manufacturing related services

i. Engineering support services such as calibration, electroplating,

machining, heat treatment, metal casting, metal forging
ii. Software development
iii. Automation of production line
iv. Packaging services
a. i, ii
b. iii, iv
c. i,iii,iv
d. i, ii, iii , iv

Q36. Appraise the financial assistance provided by other Ministries and agencies for the SME

i. Yayasan Tekun Nasional

ii. Ministry of Agriculture
iii. Ministry of Science Technology and Environment
iv. Ministry of Rural Development
a. i, ii
b. iii, iv
c. i,iii,iv
d. i, ii, iii , iv

Q37. Categorize the financial facilities provided by government and bank to the SMEs

i. Grant
ii. Machines or equipment
iii. Loan
iv. Office
a. i, iii
 b. iii, iv
c. i,iii,iv
d. i, ii, iii

Q38. Categorize the construction personnel under CIDB Act

i. General construction workers

ii. Semi-skilled construction workers
iii. Construction site supervisors
iv. Skilled construction workers
a. i, ii
b. ii, iii, iv
c. i,iii,iv
d. i, ii, iii, iv

Q39. Analyse the FALSE statement about CIDB Green Card

a. A CIDB Green Card holder aged between 16 to 65 will be covered under the

Construction Worker Takaful Insurance Scheme.

b.The insurance coverage is covered throughout Malaysia only.

c.It is compulsory for all personnel who are involved in site construction activity to get the

CIDB green card.

d.Safety Induction and Health for Site Personnel Course must be attended to apply for the

card.

Q40. Analyse the elements include in the fire requirements under the UBBL

i. Smoke detector for lift lobbies

ii. Door closers for fire door
iii. Fire Alarm
iv. Exit route
a. i, ii,iii
b. ii, iii, iv
c. i,iii,iv
d. i, ii, iii, iv

Q41. Appraise the statement which is the best to describe business acumen

a. With business acumen people like to run a business

b. Someone with business acumen don’t like to work with others
c. Business acumen help to increase effectiveness and efficiency in a company
d. Business acumen cannot be learned
Q42. Apraise what is meant to become an entrepreneur?

a.Someone who inherit a family business

b.Someone who create and run a business

c.Someone who form a company

d.Someone who dream to have a company

Q43. Choose the TRUE statement about Small and Medium Enterprises (SMEs)

i. Firms with sales turnover not exceeding RM50 million

ii. Firms with sales turnover not exceeding RM200 million
iii. Firms with number of full-time employees not exceeding 1000 people
iv. Firms with number of full-time employees not exceeding 20 people

a. i, iii
b. ii, iii
c. i,iv
d. ii, iv

Q44. Propose CIDB Act is related to

a. Construction industry
b. Agricultural activity
c. Manufacturing industry
d. Safety and Environment

Q45. Choose the processes that could lead to stronger business acumen in an individual

i. Be aware of current capabilities and shortcomings of your firm and

key competitors
ii. Outline a path to success
iii. Be mindful of the apparent opportunities and probable risk
iv. Communicate the rationale for the decision
a. i, ii,iii
b. ii, iii, iv
c. i,iii,iv
d. i, ii, iii, iv
Q46. Analyse the areas that should be focused to increase your business and entrepreneurial

potential

i. Business Knowledge
ii. Financial skills
iii. Community awareness
iv. Education
a. i, ii,iii
b. ii, iii, iv
c. i,iii,iv
d. i, ii, iii, iv

Q47. Categorize the criteria for selecting a new project site

i. Engineering aspect
ii. Religious aspect
iii. Environmental aspect
iv. Economics aspect

a. i, ii,iii
b. i, iii,iiv
c. ii, iii, iv
d. iii,iv

Q48. Choose the non success factors to achieve sustainability

a. Excellence in all relevant technical and scientific areas

b. Genuine interdisciplinary effort within a logical framework

c. Politician who are able to convince others

d. Professionals who understand that being technically excellent is not enough but also

need to be able to appreciate other people

Q49. Project is a temporary endeavour undertaken to create a unique product or service. Assess

characteristics of engineering projects.

a. Have specific goals

b. Have a set of different activities to do

 c. Consume resources such as people, money and materials

d. Has no risk and uncertainty

Q50. Select the non main pre-defined objectives of project management

a. to complete the project with time overrun

b. to complete the project within budget

c. to complete the project with the desired quality

d. to complete the project with customer satisfaction

Q51. Justify the necessity of project management in infrastructure projects.

a. The inherent characteristics of engineering projects

b. Size is small

c. Non systematic approach is required

d. Typical specification

Q52. Assess the challenge of project management to achieve the objective of the project

a. to maximize utilization of time

b. to disintegrate team works

c. to allocate the resources

d. to maximize usage of money

Q53. Assess the main duties of Project Manager towards successful completion of projects.

a. creating an organization or team to execute the competitor objectives

b. short term planning to satisfy top management objectives

c. creating team to execute the managerial objectives and establish how people within it conflict

with each other

d. measuring without what is actually achieved with respect to time, cost and quality.

Q54. Assess the main important of planning towards completion of infrastructure projects

a. Establishment of framework for measuring timeline of projects.

b. Controlling the office requirement

c. Monitoring the efficiency of purchaser

d. Reporting a progress of project with respect to competitor

Q55. Propose the main function of scheduling in project management.

a. process of converting an outline plan of a project into a cost-based graphic representation,

based on the available resources and time constraints

b. process of converting an outline plan of a project into a quality-based graphic presentation,

based on the available resources and time constraints

c. process of converting an outline plan of a project into a resource-based graphic

representation, based on the available resources and time constraints

d. process of converting an outline plan of a project into a time-based graphic representation,

based on the available resources and time constraints

Q56. Assess the main necessity of schedule in monitoring infrastructure projects.

a. to establish a sequence of work and timeframe for performance of construction activities

b. to determine where to order and deliver materials and equipment

c. to show the impact of labour related problems on project budget

d. to provide a communication tool between developers and purchasers

Q57. Propose important steps to construct a bar chart

a. Break the job down into budget, establish the sequence of work and estimate activity

duration

b. Break the job down into quantities, establish the sequence of work and estimate activity

Duration

c. Break the job down into activities, establish the sequence of work and estimate activity

cost

d. Break the job down into activities, establish the sequence of work and estimate activity

duration
Q58. Organise the process of break the job down into activities for creating a practical bar chart

a. List important activities related to the project but restrict the number for simplicity of the

schedule and use Work Breakdown Structure for the project with level 1 or 3 components.

b. List important activities related to the project but restrict the number for simplicity of the

schedule and use Work Breakdown Structure for the project with level 2 or 3 components.

c. List important activities related to the project but restrict the number for simplicity of the

schedule and use Work Breakdown Structure for the project with level 1 or 2 components.

d. List important activities related to the project but restrict the number for simplicity of the

schedule and use Work Breakdown Structure for the project with level 2 or 4 components.

Q59. Choose sources of uncertainty in time estimates for activities in projects

a. varying knowledge , team difference in approaching work, misunderstanding

b. same knowledge, individual difference in approaching work, misunderstanding

c. same skill knowledge, individual difference in approaching work, misunderstanding

d. varying knowledge, individual difference in approaching work, misunderstanding

Q60. Propose the minimum requirements for bar chart progress schedule

a.include non activities that describe essential features of the work, start, duration

of each activity,quantity and estimated production rate for items

b.include activities that describe essential features of the work, start, duration,completion date

of each activity,quantity and estimated production rate for items

c.include activities that describe essential features of the work, duration,completion date

of each activity,quantity and estimated production rate for items

d.include activities that describe essential features of the work, start, completion date

of each activity,quantity and estimated production rate for items

Q60. Assess the effect of sales with the implementation of quality management

a. Improved response, flexible pricing and improved reputation

b. Improved response, flx pricing and improved reputation

c. Improved response, minimum pricing and improved reputation

d. Improved response, maximum pricing and improved reputation

Q61. Appraise the effect of cost reduction with the implementation of quality management

a. Increased productivity, higher warranty, rework and scrap costs

b. Reduced productivity, lower warranty, rework and scrap costs

a. Increased productivity, lower warranty, rework and scrap costs

d. Reduced productivity, lower warranty, rework and scrap costs

Q62. Assess the main principles in managing quality in organisation

a. Customer focus, Continuous improvement, Benchmarking, Just-in-time

a. Budget focus, Continuous improvement, Benchmarking, Just-in-time

a. Profit focus, Continuous improvement, Benchmarking, Just-in-time

a. Market focus, Continuous improvement, Benchmarking, Just-in-time

Q63. Select the organizational practices needed to ensure the successful implementation of quality

management in organisation

a.Leadership, Mission statement, Effective marketing procedures, Staff support, Training

b.Leadership, Mission statement, Effective sales procedures, Staff support, Training

c.Leadership, Mission statement, Effective operating procedures, Staff support, Training

d.Leadership, Mission statement, Effective fedback procedures, Staff support, Training

Q64. Assess the implications of quality practices towards organisation

a. Company reputation, Perception of new products,Supplier relations,Product liability

b. Company reputation, Increase risk of new products,Supplier relations,Product liability

c. Company reputation, Less demand of new products,Supplier relations,Product liability

d. Company reputation, High cost of new products,Supplier relations,Product liability

Q65. Appraise the costs involve in implementation of quality in practices

a.Prevention costs - reducing the potential for defects, Appraisal costs - evaluating products, parts,
and services, Maintenance costs - producing defective parts or service before delivery,External costs
- defects discovered after delivery

b.Prevention costs - reducing the potential for defects, Appraisal costs - evaluating products, parts,
and services, Facility costs - producing defective parts or service before delivery,External costs -
defects discovered after delivery

c.Prevention costs - reducing the potential for defects, Appraisal costs - evaluating products, parts,
and services, Internal failure - producing defective parts or service before delivery,External costs -
defects discovered after delivery

d.Prevention costs - reducing the potential for defects, Appraisal costs - evaluating products, parts,
and services, Maintenance failure - producing defective parts or service before delivery,External
costs - defects discovered after delivery

Q66. Select the appropriate leaders in quality

a. Philip B. Crosby -14 Points for Management, Joseph M. JQ67uran-Top management commitment,
Armand Feigenbaum-Total Quality Control, W. Edwards Deming- Zero defects

b. W. Edwards Deming- 14 Points for Management, Joseph M. Juran=Top management

commitment, Armand Feigenbaum-Total Quality Control,Philip B. Crosby= Zero defects

c. W. Edwards Deming-14 Points for Management, Philip B. Crosby-Top management commitment,

Armand Feigenbaum-Total Quality Control, Joseph M. Juran - Zero defects

d. W. Edwards Deming- 14 Points for Management, Joseph M. Juran-Top management commitment,

Armand Feigenbaum-Total Quality Control,Philip B. Crosby- Zero defects

Q67. Assess the relevant ethics with regard to Quality Management

a.Account managers must deliver healthy, safe, quality products and services

b.Good quality risks injuries, lawsuits, recalls, and regulation

c.Organizations are judged by how they respond to problems

d. All stakeholders must not be considered

Q68. Appraise the core element subjected to ISO 14000 Environmental Standard

a. Environmental management,Sales,Performance evaluation,Labeling,Life cycle assessment

b. Environmental management,Auditing,Performance evaluation,Labeling,Life cycle assessment

c. Environmental management,Maketing,Performance evaluation,Life cycle assessment

d. Environmental management,Purchasing,Performance evaluation,Labeling,

 Q69. Appraise the main elements of Total Quality Management (TQM)

a.Encompasses entire organization from owner to contractor, Stresses a commitment by

management to have a continuing drive toward excellence in all aspects of products and

services

b.Encompasses entire organization from supplier to consultant, Stresses a commitment by

management to have a continuing drive toward excellence in all aspects of products and

services

c.Encompasses entire organization from supplier to operator, Stresses a commitment by

management to have a continuing drive toward excellence in all aspects of products and

services

d.Encompasses entire organization from supplier to customer, Stresses a commitment by

management to have a continuing drive toward excellence in all aspects of products and

services

Q70. Appraise Deming’s Points for quality improvement

a. Create non consistency of purpose

b.Build quality into the product; stop depending on inspection

c.Build short-term relationships based on performance, not price

d.Continuously improve product, sale and service

@afiqafham
1. State problem
Collegues 4. Develop options
2. Gather info 3. Identify stakeholders
Employers & Clients
Obligation as 5. Test options
Life long commitment Engineer
Public/Society
Reasoned judgement 6. Make choice of action
Ethical Decision
Expertise Oneself Making 7. Final choice, act & ask

Reponsibility More than just Research

Engineer can
making money, it work in Development
Passion involves
Production

Service for society Operation & Maintenance

Regulatory Requirements

Ethical values & principles Supervision

1. Engineering Ethics
Publicly disclosed Registration of Engineers Consultancy
Act (REA), 1967
For decision making Registration
Code of Ethics

No legal enforcement
Code of Ethics
Bring shame if breached
COE vs COC
Conversant with Code of Conducts
Honour pledge

Do s Respond promptly to clients

Practice & behavior to follow

Aware of environment & safety
Code of Ethics
Employees only
For Action Code of Conduct
Mislead information given
Law of BEM Don t s
Solicit
Disciplinary processes if broken
Favouritism among vendors
@saniesatar
Code of ethics

Engineering Ethics Do’s Don’ts

Obligations Aware of HSE Solicit
matters.
Respond promptly to Misled public by
Towards employers & clients & authority giving wrong info to
With colleagues
clients gain adv.
The Favouritism among
Profession vendors

Oneself The public

Difference between Codes of Ethics & Code of
Conduct:
Professional Engineers is more than just making
COE COC
hefty money Ethical values and Specific practices and
principles behaviour to follow
Responsibility For decision making For actions
Publicly disclosed Employees only
Sense of If breached, brings If breached, there will
service to Expertise shame and be investigation
society
dishonour processes

7 steps for ethical decision making

Passion for Reasoned
the job judgement
•Example: "something's not right"
State •Example: "Do I have conflict of interest?"
Life long problem
sommitment

•Examine the situation

Check facts
Difference between Morals, Ethics and Law:
 Morals: Individuals own principles regarding
right or wrong.
•Check any applicable laws, professionals codes/standards
 Ethics: guidelines/principles provided by an Identify
factors
external source eg. codes of conduct. It is
not considered as rules. If getting caught, no •What actions/decisions available
penalty/punishment. •consider whom to go for discussion and and the help they
Develop
 Law: rules that enforce the standards of options
can offer

moral and ethical. Will get punishment if the

•Harm test: which options offers less harm?
one’s breaking the rules. •Publicity test: wanna published to the news?
•Defensibility: Could I defend this option?
Test the
•Colleague test: what others will say?
Registration of Engineers’ Act (REA) 1967 options
•Virtue test: what I'd become if I choosethat option?
 Purpose:
 protect public interest/safety
•Make choice
 ensuring competency of engineers Make a
choice

•What can I do to avois this decision again?

Review
@saniesatar

Engineering Law Product liability

Liability: obligation to pay damages • Strict Product Liability: A liability when no
professional negligence was involved or
Contract: offer + acceptance + consideration
even when the injured party acted
Breach of contract: carelessly.
• one party fails to perform his/her part of the • Design aspect:
contract  Strict adherence to standards.
• injured party can sue for damages  Thorough testing
 Quality control measures.
Tort: civil wrongdoings  Warning labels and instruction
• Fraud, professional negligence and product manuals
liability  liability insurance

Laws > Regulations > Standards

Contract Law vs Tort Law.

Law Contract Tort

Definition Exchange of promises between two or more Defined as civil wrong. Categorized into 3:
parties, an act which enforceable in a court of law • Intentional: assault, false imprisonment,
fraud)
• Negligence: covers full scope of activity
(product liability, professional negligence)
• Strict: nuisance

Elements • Offer/acceptance: a party offer and the other • Failure to meet required standards
must accept the exact offer to form a contract • Duty of care owed by defendant to
• Legality: contract can’t be against public plaintiff
policy. • Damage reasonably foreseeable.
• Formalities: can be formed in writing and
orally.
Defences • No contract or contract expired • No breach of standards, limitation period
to the • No damages has expired.
claim • Damages not foreseeable. • No damages caused by the breach of
standards
• Damages not foreseeable
Damages • General: compensation for actual losses • General: compensation for non-monetary
award • Consequential: compensation that not loss or harm suffered
naturally flow from the breach (eg. economic • Special: compensation for direct,
harm) consequential and punitive losses.
• Punitive: awarded to punish certain (quantifiable)
behaviour (eg. Fraud) • Punitive: awarded to punish certain
behaviour (eg. Fraud)

Insurance

• Duty of insured party:

 Deal with insurer’s application honestly
 Notify immediately when claim made against the insured party
 Co-operate in investigation and resolution of the claim
@saniesatar
• Methodology:
 Define customers and requirements
Design for Quality  Measure things critical to quality
Quality: A dynamic state associated with  Analyze opportunity, objective, root
products, services, people, process and cause
environment that meet or exceed customer  Improve process
expectation.  Control the process

Attributes of Product Quality and Service Quality

Product Quality Service Quality Engineering definition

Performance Availability Quality is inversely proportional to variability.
Features Professionalism
Reliability Timeliness Quality improvement: reduction of variability in
Perceived quality Pleasantness process and products / elimination of waste

Organization of International Standard (ISO)

Deming cycle
Purpose of ISO: provide documentation for
quality system

Quality Function Development (QFD)

• Translate customer requirement 

functional design
• Benefits of QFD:
 Improves customer satisfaction
 Reduces Implementation Time
 Promotes Teamwork
• 7 deadly diseases for management:  Provide Documentation
 Lack of purpose constancy • QFD implementation – house of quality
 Emphasis on short term profits only
 Mobility of management
 Excessive costs of warrantees
 Excessive medical costs for
employee health care

What is Six Sigma?

• Statistical measure of the product

performance
• System of management to achieve world
class performance in business.
• Put customer first and use facts to drive
better solutions Steps on how to build House of Quality

• Link: QFD and Building House of Quality

• Link: Building a House of Quality | Example
 @saniesatar

Engineers Act Registration (Qualifications)

Characteristics of engineer should have
Graduate • Recognized academic
• Sophisticated and specialized skills qualification
• Special societies and organization • Documents to submit must be
• Contribute significantly to public benefit certified by PE
• Responsibility to public especially safety Professional • Registered as graduate eng.
• Extensive and regulated formal education • Obtained practical experience as
prescribed Section 10(1) (b)
Role of Engineer in Society • Passed Professional Assessment
Exam (PAE) or holds position of
• Responsibility to public: Ensure that safety
corporate member of IEM
to public
• An effective engineer should: Temporary • Holds necessary qualifications
 Understand the engineers’ obligation which recognized by PE
to the public • Posses expertise in field he
 Practice safety at all times and be intends to practice
sensitive to long term issues • 10 years experience
 Adopt continuous learning • Stay MY physically not less 180
days in one calendar
Board of Engineers Malaysia (BEM) Accredited • PE registered under Act in civil,
Checker structural, geotechnical
• BEM: Regulatory body of engineering • 10 years relevant experience in
practices in Malaysia. design/construction
• Roles and functions: • Has adequate hands-on
 Facilitate registration of engineers experience in
 Regulate conduct/practice in order to geotechnical/structural
safeguard public’s safety
 Undertake accreditation of engineering
degrees

Institution of Engineers Malaysia (IEM)

• IEM: Learned institution for practising

engineers.
• Roles and functions:
 Promote the science and profession of
engineering
 Facilitate the exchange of info/idea
related to engineering
• Objectives:
 Hold meeting/exhibitions/visits to
promote the profession
 Promote honourable
practice/etiquette Professional Engineers (PE)
 Do such thing that carries the mission
of institution. • Route to PE:
BEM vs. IEM
• Requirements:
BEM IEM  Must be registered as graduate engineer
-A government body. -Non-governmental body with BEM
 Satisfied training requirement with BEM
-Only for engineer and -Engineering student can  Complied with all requirement of the
engineering graduate join IEM Board
 Passed Professional Assessment
Examination (PAE) of BEM
 @afiqafham
Graduate must register with the BEM to
Do take up employment as an engineer

REGISTRATION
practise in the branch of
The study of moral issues and decisions confronting individuals Dont engineering he is not registered in
and organizations engaged in engineering Activities
endorse his PE Stamp and sign on
Engineering reports or plans not prepared by him
Engineer must not exploit the client Ethics
Issue of
Client places trust in the engineer ethics
Transparent with his work if requested
Engineer possess specialist knowledge and training Do
Take full responsibility for the checking of the work
COE for Young CONSULTANCY
Engineer
Dont accept work not within his competency

carry out projects for fees below the minimum

endorse any work not performed by him

familiar with and knowledgeable in the work

Do
7. Case Study shall keep proper records of all dOcuments for projects

Cause by landslide due to damaged SUPERVISION

pipe culvert and failed drainage system accept site supervisory staff who are not qualified
Case Study #1
Highland Tower Dont certify work not within his expertise
Unqualified draftsman – design 12storeys
over or under certify progress of works
while online qualified for 2storeys building
notify the relevant authorities changes in designs
Do
ensure that HSE measures are implemented
REGULATORY
REQUIREMENT
allow works to proceed before plans are submitted
Dont
Undertake a project that not fulfill statutory requirement
Cause by failure of design and
materials used for the roof familiar with the Code of Conduct of Engineers
Case Study #2
Terengganu Stadium Do understand the need for responsibility and liability
Unqualified architect – don t have authority respond promptly to complaints and enquiries
to supervise the construction of the roof COE

Dont respond to an open advertisement to bid for provision

favoritism among vendors
 Ability to continue a defined behavior indefinitely
@afiqafham
Meets the needs of present without compromising the ability of future
Potentialities (assets)
the capacity of doing and being
ability of conversion
Multidimensional aspect requires
Main operational social opportunities
Linkage between generations characteristics Sustainability
Future Thinking ability of agency (act, think,
Focus on people capacity Capability
Environmental Thinking communicate with others)
concepts
Objectives Social Justice
Social Objective(Reduce poverty/increased equity)
Economic
Ecological Objective(Management of natural resources)
Economic Objective (Increased efficiency and growth) traditional quality
Life indicators
sustainability quality

Re-engineer

Reuse Human rights

PLANET
PEOPLE Social responsibility
Revert
Temperature increase of 2 - 6oC Local community
Recycle
Sea level rise of 1-1.5m Labor protections
2007
Snow cover to shrink

Increased Tropical cyclone strength IPCC-4A Report Building Blocks

3. Environment Growth is both essential and good

PROFITS Defining economic value: eco-services

USA Challenge: Assimilating profitability into accreditation

GCC Air pollution

Hurricane Deforestation
& Flood Common issue
Water pollution
Indonesia Environmental
Oil erosion Climate change
Problems
Population growth
Pakistan
Causes Poverty
Wasteful use of resources

Informing on SD Ecological ignorance

Define problem
Process of
Strengthening People s Capabilities
Education Establish goals & measures
Ensuring Social Sustainability
5 stages Selecting appropriate tools
Facilitating the Transmission of Capabilities
Establish roles & responsibilities
Develop & implement plan
PROJECT MANAGEMENT (PM) Planning & Scheduling

Introduction Planning:
Establishment of framework for
Project Management: measuring, controlling and reporting a
Directing and coordinating humans, project resources and methods.
materials, and resources through the
life cycle of a project by modern Scheduling:
management techniques in achieving Converting outline plan of a project
pre-determined goals. (PMI) into a time-based graphical
Organizing and managing resources to representative based on resources and
deliver all works required to complete time constrain.
the project within defined scope. (BSI)
Purpose of planning:
Pre-defined objectives: -What
-Time -How
-Cost -Where
-Qualities -Whom
-When (lifecycle)
Characteristic of Eng. Projects:
-Specific goal
Purpose of Scheduling:
-Set of different activities
-Details breakdown of “when”
-Have a life cycle
-Ordering material and equipment
-Consume resources
-Study impact of productivity problem
-One time and temporary
-A communication platform
-Complex and Fragmented
-Contractual obligation
-Involve risk and uncertainty
Project life cycle: Type of Planning:
-Defining stage Pre-Project Pre-Design
-Planning stage By owners By owners or consultant
-Execution stage Feasibility studies To obtain optimum design

-Delivering stage Pre-Tender Pre-Construction

Necessity of PM: By costruction contractor By contractor

Submission of tender or bid Planning of construction phases
Characteristic of eng. Projects required
a systematic approach in managing the During-Construction
activities and resource. By contractor
address issues discovered

Project Manager:
-Planning (tactical and strategic)
-Leading (directing and motivating) Pre-construction task:
-Organizing (coordinating task) -Establish project team
-Controlling (corrective measures) -Review scope of work
-Identify potential risk
Approaches in PM: -Review cost estimation
-Initiation stage -Conduct value engineering
-Execution stage -Develop schedule
-Monitoring stage -Prepare cost plan
-Completion stage -Labor requirement
-Ordering material and equipment
-Select subcontractors
-Prepare safety program.
Procedure in scheduling: Terms:
-Establish objectives -Time now (date progess measured)
-Determine activities and sequence -Budget at Completion (BAC)
-Determine duration -Percentage Completed (PC Planned)
-Determine Logical relationship -Percentage Completed (PC Actual)
-Prepare “what if” scenarios -Earn value (EV)
-Draw logic network -Palnned value (PV)
-Identify critical path -Actual Cost (AC)
-Implement schedule
-Monitor and control “Traffic Light Status” project performance:
-Resource management -CPI green (1.00-0.95)
-CPI yellow (0.94-0.85)
Type of schedules: -CPI red (0.84-0.00)
-Bar chart (Gantt chart)
-Network/Precedence diagram example:

Control and Termination:

Control:
Measuring actual achievement
regarding the objectives when
compared to a baseline and taking
corrective measures if needed.
Tracking, monitoring and steering
project so objectives will be met.

Types of control:
-Time (schedule)
-Cost

Time control:
-Determining current status
-Determining any schedule changes
-Influencing the schedule changes
-Managing changes as they occur

Cost control:
-Influencing changes to the baseline
-Monitoring cost performance
-Keeping cost overruns in check.
-Informing stakeholders of changes.
-Reducing expected cost overruns

Earn Value Analysis (EVA):

-Point in time evaluation
-Work plan to complete (Plan)
-Work actually completed (Earned)
-Cost spend (Actual cost)
 Project Termination:
-Unsatisfactory performance
-Contractor unable to continue
-Performance Bond will be forfeited
-Adequate time to improve
-Adequate notice and warning

Handing Over:
-After practical completion
-Certificate of Practical Completion
-Defects Liability Period comance
-DLP guarantee period
-Outstanding or repairs work
-Handling Over Document signed.

Resource leveling (RL):

• Use floats time tolerances in schedule
to re-schedule resources and bring
back deviation of actual progress to
within acceptable limits.
• Applies to resources such as labour and
equipment that fluctuates greately
with activities.
• It improves efficiency and minimize the
cost.

Steps in RL:
-Determine critical path and floats.
-Identify key resources
-Histogram of resource demand
-Rescedule using floats
-Redraw resource profile
-establish project team/organization
-review project scope of work
-review the cost estimate
-conduct value engineering
-identify potential risks
-develop the schedule
1. Reliability is very important in product design. Two major tools used to measure reliability are

A. FMEA and FTA

B. CAD and FMEA

C. FTA and CAD

D. CAM and CAD

2. What is not the supporting goal of JIT?

A. Eliminate system

B. Eliminate limitation

C. Eliminate waste

D. Eliminate machine

3. Justify why by having “standard part” in Product Design, it can support JIT philosophy

A. Availability from supplier is high with market price

B. Increase the operating cost

C. Low inventory

4. What is JIT term stands for?

A. Just in term

B. Juice in time

C. Just in time

D. Just in travel

5. Which of these supports the “Lean Production” concept?

A. Supply client with their exact wants with no waste produced

B. Supply waste to client with their exact want without delay

C. Supply client with their demand

D. Supply sufficiently to the client with their demand

6. Propose 1 recommendation that can be incorporated to ensure operation efficiency

A. Lean operation

B. Reliability analysis

C. Risk management

D. System lifecycle
7. Why an excessive inventory is a type of waste?

A. Resources are wasted via costs of motion and product damage

B. Resources are wasted via costs of storage and maintenance

C. Resources are wasted via costs of inappropriate processing

8. What is the ultimate goal of JIT?

A. An automated system

B. A balanced system

C. A multitier system

D. A fast system

9. What would be the closest meaning to JIT definition?

A. A theory of balanced system

B. A theory of good time management

C. A theory of forced problem solving

D. A theory of quality person

10. Waiting is a category of waste because

A. It involves fast processes while time is wasted

B. It involves slow processes while time is wasted

C. It involves ineffective processes while time is wasted

D. It involves many processes while time is wasted

11. Inappropriate processing means

A. Expensive machine is used yet cheaper machine would work too

B. Underutilize the workers yet fewer workers would work too

C. Unsafe environment and unergonomic working place

12. Transportation is a category of waste because of the followings except

A. Time is wasted

B. Adds no value

C. Is expensive

D. Can cause product damage

13. Propose 1 tool that can be used in”Seiso” (shine)

A. Vacuum cleaner

B. Window

C. Table

D. Meeting room

14. Propose 1 category of waste that can be immediately prevented by a company

A. Waiting

B. Defect

C. Over processing

D. Inventory

15. Overproduction is a category of waste because

A. Manufacture product in excess could waste a balanced system

B. Manufacture product in advance could waste machinery cost

C. Manufacture product in advance could waste money and time

16. The Work Breakdown Structure (WBS) is

A. An organization-oriented family tree of the project

B. A task-oriented family tree of the project

C. A and B

D. None of the above

17. Which of the following can be tracked using the Work Breakdown Structure?

A. Time

B. Cost

C. Procedure

D. A and B

18. You start developing the logic diagram (sequencing of activities) from

A. the beginning

B. the middle

C. the tail end

D. any place
19. What does PERT stands for

A. Performance Evaluation and Review Technique

B. Progress Evaluation and Response Technique

C. Program Evaluation and Review Technique

D. PETRONAS Evaluation and Review Technique

20. The time necessary to complete a project is referred to as

A. Implementation time

B. Life cycle

C. Operation cycle

D. None of the above

21. The most important paperwork to help a project manager to control the project is the

A. Work Breakdown Structure

B. Specifications

C. Statement of Work

D. Schedule

22. If the cumulative actual progress achieved for a Project is 20%, the cost at completion is budgeted at
RM200,000 and the actual cost to date is RM30,000, what is the earned value for the project?

A. RM30,000

B. RM40,000

C. RM20,000

D. RM70,000

23. What is Kanban?

A. Quality management control in process design block of JIT

B. Signal card issued by downstream process in a pull system

C. Able to reduce faulty and increase quality of product

D. All of the above

1. Reliability is very important in product design. Two major tools used to measure reliability are

A. FMEA and FTA

B. CAD and FMEA

C. FTA and CAD

D. CAM and CAD

2. What is not the supporting goal of JIT?

A. Eliminate system

B. Eliminate limitation

C. Eliminate waste

D. Eliminate machine

3. Justify why by having “standard part” in Product Design, it can support JIT philosophy

A. Availability from supplier is high with market price

B. Increase the operating cost

C. Low inventory

4. What is JIT term stands for?

A. Just in term

B. Juice in time

C. Just in time

D. Just in travel

5. Which of these supports the “Lean Production” concept?

A. Supply client with their exact wants with no waste produced

B. Supply waste to client with their exact want without delay

C. Supply client with their demand

D. Supply sufficiently to the client with their demand

6. Propose 1 recommendation that can be incorporated to ensure operation efficiency

A. Lean operation

B. Reliability analysis

C. Risk management

D. System lifecycle
7. Why an excessive inventory is a type of waste?

A. Resources are wasted via costs of motion and product damage

B. Resources are wasted via costs of storage and maintenance

C. Resources are wasted via costs of inappropriate processing

8. What is the ultimate goal of JIT?

A. An automated system

B. A balanced system

C. A multitier system

D. A fast system

9. What would be the closest meaning to JIT definition?

A. A theory of balanced system

B. A theory of good time management

C. A theory of forced problem solving

D. A theory of quality person

10. Waiting is a category of waste because

A. It involves fast processes while time is wasted

B. It involves slow processes while time is wasted

C. It involves ineffective processes while time is wasted

D. It involves many processes while time is wasted

11. Inappropriate processing means

A. Expensive machine is used yet cheaper machine would work too

B. Underutilize the workers yet fewer workers would work too

C. Unsafe environment and unergonomic working place

12. Transportation is a category of waste because of the followings except

A. Time is wasted

B. Adds no value

C. Is expensive

D. Can cause product damage

13. Propose 1 tool that can be used in”Seiso” (shine)

A. Vacuum cleaner

B. Window

C. Table

D. Meeting room

14. Propose 1 category of waste that can be immediately prevented by a company

A. Waiting

B. Defect

C. Over processing

D. Inventory

15. Overproduction is a category of waste because

A. Manufacture product in excess could waste a balanced system

B. Manufacture product in advance could waste machinery cost

C. Manufacture product in advance could waste money and time

16. The Work Breakdown Structure (WBS) is

A. An organization-oriented family tree of the project

B. A task-oriented family tree of the project

C. A and B

D. None of the above

17. Which of the following can be tracked using the Work Breakdown Structure?

A. Time

B. Cost

C. Procedure

D. A and B

18. You start developing the logic diagram (sequencing of activities) from

A. the beginning

B. the middle

C. the tail end

D. any place
19. What does PERT stands for

A. Performance Evaluation and Review Technique

B. Progress Evaluation and Response Technique

C. Program Evaluation and Review Technique

D. PETRONAS Evaluation and Review Technique

20. The time necessary to complete a project is referred to as

A. Implementation time

B. Life cycle

C. Operation cycle

D. None of the above

21. The most important paperwork to help a project manager to control the project is the

A. Work Breakdown Structure

B. Specifications

C. Statement of Work

D. Schedule

22. If the cumulative actual progress achieved for a Project is 20%, the cost at completion is budgeted at
RM200,000 and the actual cost to date is RM30,000, what is the earned value for the project?

A. RM30,000

B. RM40,000

C. RM20,000

D. RM70,000

23. What is Kanban?

A. Quality management control in process design block of JIT

B. Signal card issued by downstream process in a pull system

C. Able to reduce faulty and increase quality of product

D. All of the above

1. You are managing a major international project, and your contract requires you to prepare
both a project plan and a quality management plan. Your core team is preparing a project
quality management plan. Your first step in developing this plan is to :

A. Determine the specific metrics to use in the quality management process

B. Identify the quality standards for the project

C. Develop a quality policy for the project

D. Identify specific quality management roles and responsibilities for the project

2. Deming’s PDCA Cycle stresses that the project team should have a working knowledge of
statistical process control to help evaluate quality control outputs. Of all the topics involved,
which of the following is the most important for the team to understand?

A. Sampling and probability

B. Attribute sampling and variables sampling

C. Tolerances and control limit

D. Special causes and common/random causes

3. Deming’s 14 Points provides a way of an organization to create and sustain a culture of a

continuous improvement. As such it should be direct by:

A. The project manager

B. Top management

C. Employees participating in quality circles

D. Stakeholders

4. Quality assurance promotes quality improvement. A “breakthrough” is the accomplishment

of any improvement that takes the organization to unprecedented levels of performance by
attacking

A. Sporadic sources of variation

B. Chronic sources of variation

C. Inspection over prevention

D. Specific tolerances
5. What is a definition of quality?

A. Goodness

B. Conformance to requirements

6. How can we make quality happen?

A. Detection or appraisal

B. Prevention

7. What standard do we use for our quality performance?

A. That’s good enough

B. Right things right every time

8. How can we measure quality?

A. Indexes

B. Price of non-conformance

9. Who is responsible for quality?

A. Some people at certain levels

B. Proactive leadership at all levels

10. Your project scheduler has just started working with your project and has produced
defective reports for the past two accounting cycles. If this continues, these defective reports
could provide the potential for customer dissatisfaction and lost productivity due to rework.
You discovered that the project scheduler needs additional training on using the scheduling
tool that is used on your project. The cost of training falls under which one of the following
categories?

A. Overhead cost

B. Failure cost
C. Prevention cost

D. Indirect cost

11. Your management has prescribed that a quality audit be conducted at the end of every
phase in a project. The audit is part of the organization’s

A. quality assurance process

B. quality control process

C. quality improvement program

D. quality process adjustment program

E. quality management plan

12. Your quality assurance department recently performed a quality audit of your project and
identified a number of findings and recommendations. One recommendation seems critical
and should be implemented because it affects delivery of the product to your customer. Your
next step should be to:

A. Call a meeting of your project team to see who is responsible for the problem

B. Reassign the team member who had responsibility for oversight of the problem

C. Perform product rework immediately

D. Issue a change request to implement the needed corrective action

13. A party independent of the project team should be used to perform

A. Quality planning

B. Quality assurance

C. Quality control

D. Quality inspection

E. Quality audit

14. The area where the project manager can have the greatest impact on the quality of his or
her project is in
A. Quality planning

B. Quality assurance

C. Quality control

D. Quality improvement

15. Project quality management was once thought to include only inspection or quality
control. In recent years, the concept of project quality management has broadened. Which
statement is NOT representative of the new definition of quality management?

A. Quality is designed into the product or service, not inspected into it

B. Quality is the concern of quality assurance staff

C. Customers require a documented and, in some cases, registered quality assurance system

D. National and international standards and guidelines for quality assurance systems area
available

16. You area a project manager for chemical plant construction. As a project manager, you
must be especially concerned with construction or building codes – particularly in the quality
planning process. You must be ensure that construction codes are reflected in your project
plans because

A. Standards and regulations are an input to plan quality

B. Quality audits serve to ensure there is compliance with regulations

C. They are a cost associated with quality initiatives

D. Compliance with standards is the primary objective of perform quality control

17. A quality manager is discussing with the project manager the tools that the project should
use to ensure quality. He centred his discussion around a system he used in another
department. Standard deviation is a measure of how

A. Far the estimate is from the highest estimate

B. Correct the sample is

C. Far the measurement is from the average or mean

D. Much time remains in the project

18. Six sigma refers to the aim of settling tolerance limits at six standard deviations from the
mean, whereas the normally expected deviations of a process is

A. One standard deviation

B. Two standard deviation

C. Three standard deviation

D. Undeterminable because of the unique nature of every process

19. During an inspection of a project deliverable, the team detects the same defect in the
deliverable that has already been identified during a previous inspection. The project manager
is confused how this could have happened since a change request was approved to correct the
defect. After discussing the issue with the team, the project manager learns that the team
never implemented the approved change request. What could have helped to prevent this
situation?

A. Holding an approved change request review

B. Conducting a retrospective meeting

C. Performing a root cause analysis

D. Creating a quality report

20. After taking over a project that is in the middle of execution, you are looking for
information about the quality management issues that have been escalated by the team and
any corrective actions that have been recommended and/or implemented. What should you do?

A. Look at the issue log

B. Check the quality management plan

C. Review the quality report

D. Talk to the previous project manager

21. The ISO 9000 standard provide

A. A description of how products should be produced

B. Specifics for the implementation of quality systems

C. A framework for quality system

D. The maximum process requirements necessary to ensure that customers receive a good
product

22. Which of the following is not one of Deming’s Deadly Diseases that prevents a country
from achieving top quality and competitiveness in world market?

A. Lack of constancy of purpose

B. Emphasis on short-term profits

C. Eliminate slogan

D. Excessive costs of warrantees

23. Juran trilogy identifies three essential processes for managers to improve quality. They
are

A. Planning, control and improvement

B. Control, planning and training

C. Planning, control and learning

D. Learning, training and control

24. Which of the following quality leaders introduced the Pareto Law based on 80/20 rule?

A. W. Edward Deming

B. Joseph M. Juran

C. Kaoru Ishikawa

D. Philip Crosby

25. Which of the following is not the core part of the quality management content?

A. Leadership

B. Quality assurance
C. Employee improvement

D. Strategic planning

26. Total Quality Control (TQC) book written by Feigenbaums proposed quality
improvements as the following three-step processes below except

A. Quality leadership

B. Quality technology

C. Organizational commitment

D. Customer satisfaction

27. The theory that 85 percent of a worker’s effectiveness is determined by his environment
and only minimally by his own skills is attributed to

A. Kaoru Ishikawa

B. Philip Crosby

C. Joseph M. Juran

D. W. Edward Deming

28. All the following are benefits of meeting quality requirements except

A. An increase in stakeholder satisfaction

B. Less rework

C. Safety of worker

D. Higher productivity

29. According to Deming’s all of the following are among the 7 deadly disease for
management except

A. Lack of constancy of purpose

B. Excessive cost of warrantees

C. Emphasis on short-term profits only

D. Mobility of workers

30. All of the following are the seven quality tools as shown by Ishikawa except

A. Cause and effect diagram

B. Histogram

C. ISO 14000 Quality Management

D. Pareto chart

31. Cause and effect diagram is also known as

A. Fish bone diagram

B. Run chart

C. Scatter diagram

D. Spread sheet

32. Who has presented the concept of Zero Defect?

A. Joseph M. Juran

B. W. Edward Deming

C. Philip Crosby

D. Kaoru Ishikawa

33. What type of chart is this?

A. Control chart
B. Pareto chart
C. Scatter chart
 D. Flow chart

34. According to Philip Crosby, all of the following are true for quality management except

A. Quality is defined as conformance to requirements

B. Quality is defined as goodness or elegance

C. System for causing quality is prevention, not appraisal

D. Performance standard must be zero, not that’s close enough

35. Which one of the following model is created by W. Edward Deming?

A. Do-Act-Plan-Check

B. Plan-Check-Do-Act

C. Check-Plan-Do-Act

D. Plan-Do-Check-Act

36. What is meant by Total Quality Management (TQM)?

A. Involvement of the top management, supply chain and product life cycle

B. Involvement of the workers and their performance

C. Involvement of the entire organization, its process, supply chain and product life cycle

D. Involvement of the functional departments of the organization and their performance

37. Appraise the core element subjected to ISO 14000 Environmental Standard

A. Environmental management, Sales, Performance Evaluation, Labelling, Life Cycle

Assessment

B. Environmental management, Auditing, Performance Evaluation, Labelling, Life Cycle

Assessment

C. Environmental management, Marketing, Performance Evaluation, Life Cycle Assessment

D. Environmental management, Purchasing, Performance Evaluation, Labelling

38. Appraise the main elements of Total Quality Management (TQM)

A. Encompasses entire organization from owner to contractor, stresses a commitment by
management to have a continuing drive toward excellence in all aspects of products and
service

B. Encompasses entire organization from supplier to consultant, stresses a commitment by

management to have a continuing drive toward excellence in all aspects of products and
service

C. Encompasses entire organization from supplier to operator, stresses a commitment by

management to have a continuing drive toward excellence in all aspects of products and
service

D. Encompasses entire organization from supplier to customer , stresses a commitment by

management to have a continuing drive toward excellence in all aspects of products and
service

39. Assess the effect of sales with the implementation of quality management

A. Improved response, flexible pricing and improved reputation

B. Improved response, fix pricing and improved reputation

C. Improved response, minimum pricing and improved reputation

D. Improved response, maximum pricing and improved reputation

40. Appraise the effect of cost reduction with the implementation of quality management

A. Increased productivity, higher warranty, rework and scrap cost

B. Reduced productivity, lower warranty, rework and scrap cost

C. Increased productivity, lower warranty, rework and scrap cost

D. Reduced productivity, higher warranty, rework and scrap cost

41. Assess the main principles in managing quality in organisation

A. Customer focus, continuous improvement, Benchmarking, Just-in-time

B. Budget focus, continuous improvement, Benchmarking, Just-in-time

C. Profit focus, continuous improvement, Benchmarking, Just-in-time

D. Market focus, continuous improvement, Benchmarking, Just-in-time

42. Select the organizational practices needed to ensure the successful implementations of
quality management in organization

A. Leadership, mission statement, effective marketing procedures, staff support, training

B. Leadership, mission statement, effective sales procedures, staff support, training

C. Leadership, mission statement, effective operating procedures, staff support, training

D. Leadership, mission statement, effective feedback procedures, staff support, training

43. Assess the implications of quality practices towards organization

A. Company reputation, perception of new product, supplier relations, product liability

B. Company reputation, increase risk of new product, supplier relations, product liability

C. Company reputation, less demand of new product, supplier relations, product liability

D. Company reputation, high cost of new product, supplier relations, product liability

44. Appraise the cost involve in implementations of quality in practices

A. Prevention costs – reducing potential for defect, Appraisal cost – evaluating product, part
and service, Maintenance cost – producing defective part or service before delivery, External
cost – defect discovered after delivery

B. Prevention costs – reducing potential for defect, Appraisal cost – evaluating product, part
and service, Facility cost – producing defective part or service before delivery, External cost
– defect discovered after delivery

C. Prevention costs – reducing potential for defect, Appraisal cost – evaluating product, part
and service, Internal failure – producing defective part or service before delivery, External
cost – defect discovered after delivery

D. Prevention costs – reducing potential for defect, Appraisal cost – evaluating product, part
and service, Maintenance failure – producing defective part or service before delivery,
External cost – defect discovered after delivery

45. Select the appropriate leaders in quality

A. Philip B. Crosby – 14 Points of Management, Joseph M. Juran – Top Management

Commitment, Armand Feigenbaum – Total Quality Control, W. Edwards Deming – Zero
Defect
B. W. Edwards Deming – 14 Points of Management, Joseph M. Juran – Top Management
Commitment, Armand Feigenbaum – Total Quality Control, Philip B. Crosby – Zero Defect

C. W. Edwards Deming – 14 Points of Management, Philip B. Crosby– Top Management

Commitment, Armand Feigenbaum – Total Quality Control, Joseph M. Juran – Zero Defect

46. Assess the relevant ethics with regard to Quality Management

A. Account manager must deliver healthy, safe, quality product and service

B. Good quality risk injuries, lawsuits, recalls and regulation

C. Organizations are judged by how they respond to problems

D. All the stakeholders must not be considered

47. A histogram is one of the tools used for quality control. A plateau-like histogram is an
indication of

A. A good quality product

B. An ill defined process

C. A well defined product

D. Two distinct processes with different content

48. Which of the following is not Edward Deming’s proposal for management in improving
productivity?

A. Improve quality by intensifying inspection

B. Eliminate work standard

C. Create constancy of purpose

D. Break down barrier between department

49. The willingness to help customers and provide prompt service is known as

A. Service reliability

B. Professionalism
C. Responsiveness

D. Perceived quality

50. Which of the following product characteristics is measured in subjective manner

A. Weight of a product

B. Durability of a product

C. Reliability of a product

D. Aesthetics of a product

51. Which one of the following is a good definition of quality according to Joseph M. Juran?

A. Goodness or elegance of a service or product quality

B. Fitness for use or purpose where fitness is defined by the customer

C. Conformance to specification

D. None of the above

52. You identified several causes of a given quality problem and you want to concentrate
your effort on addressing few but significant causes. Which of the following tools can help
you to identify those few but significant causes?

A. Run chart

B. Flow chart

C. Histogram

D. Pareto chart

53. Which of the following is true about the traditional product development cycle (PDCA)

A. Relatively short time is spent for defining the product

B. Relatively short time is spent for redesigning the product

C. It takes relatively shorter overall design time than the concurrent engineering

D. It allows for errors and redesigns to be discovered early in the design process
54. The concept of Total Quality Control (TQC) was first proposed by

A. Ishikawa

B. Philip Crosby

C. Armand V. Feigenbaum

D. Edward Deming