The ability to motivate others is a(n) ___ skill.

a. conceptual
b. technical
c. communication
d. interpersonal
e. Diagnostic

The management at Loft Corp. has introduced new employment policies. The
mangers are now tracking and monitoring the implementation of the new
policies. Which of the following management functions is illustrated in the
scenario?
a. Decision making
b. Controlling
c. Organizing
d. Leading
e. Planning

The skills necessary to accomplish or understand the specific kind of work

done in an organization are called ___ skills.
a. diagnostic
b. time management
c. conceptual
d. technical
e. decision-making

__ is the set of processes used to get members of an organization to work

together to further the interests of the organization.
a. Planning
b. Organizing
c. Controlling
d. Leading
e. Decision making

Steve works with Beta Pharmaceuticals Inc. He is primarily responsible for

overseeing production activities. Tyler is concerned with decisions such as the
number of product units that need to be manufactured, the overall functioning
of the production plants, and the quality of products. Steve is most likely to be
a(n) ___ manager.
a. operations
b. marketing
c. human resources
d. sales
e. public relations

Eastlawn Pharmacy is a local drugstore that has been serving the

neighborhood for over 25 years. Recently, a national pharmacy chain opened
one of its stores two blocks from Eastlawn. Eastlawn is experiencing a change
in its

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Key MGT chap 1
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1. _____ can be defined as a set of activities directed at an organization's

resources, with the aim of achieving organizational goals in an efficient and
effective manner.
a. Economics
b. A theory
c. Management
d. Self-dealing
e. Divestment
ANSWER: c
...
2. Which of the following helps make the management process efficient?
a. Increasing overhead production costs
b. Using resources in a cost-effective manner
c. Making management decisions independently of the organization's external
environment
 d. Using the majority of resources for sales promotion activities e. Using
micromanagement techniques
ANSWER: b
...

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1. _____ can be defined as a set of activities directed at an organization's

resources, with the aim of achieving organizational goals in an efficient and
effective manner.
a. Economics
b. A theory
c. Management
d. Self-dealing
e. Divestment
ANSWER: c
...
2. Which of the following helps make the management process efficient?
a. Increasing overhead production costs
b. Using resources in a cost-effective manner
c. Making management decisions independently of the organization's external
environment
d. Using the majority of resources for sales promotion activities e. Using
micromanagement techniques
ANSWER: b
...
A management process is considered to be effective when:
a. overhead production costs are increased.
b. the right decisions are made and implemented.
c. decisions are made independently of the organization's external
environment.
d. the same amount of resources are allocated to all the functions of the
organization.
e. the organization is highly centralized.
ANSWER: b
...
One of the titles found in the group of middle managers is
a. director.
b. vice president.
c. supervisor.
d. office manager.
e. plant manager.
ANSWER: e
...
Which of the following statements about top managers is true? a. They are
the largest group of managers in most organizations. b. They officially
represent their organization to the external environment.
c. They primarily oversee the day-to-day operations of an organization.
d. They supervise and coordinate the activities of first-line managers.
e. They supervise and coordinate the activities of operating employees.
ANSWER: b
...
Which of the following is the role of top managers in an organization?
a. Overseeing day-to-day operations
b. Performing routine administrative tasks
c. Implementing plans of first-line managers
d. Creating organizational goals and overall strategy
e. Coordinating the work of first-line managers
ANSWER: d
...
_____ make decisions about activities such as investing in research and
development (R&D) and entering or abandoning various markets.
a. Division heads
b. Limited partners
c. First-line managers
d. Middle managers
e. Top managers
ANSWER: e
...
_____ make decisions about activities such as investing in research and
development (R&D) and entering or abandoning various markets.
a. Division heads
b. Limited partners
c. First-line managers
d. Middle managers
e. Top managers
ANSWER: e
...
_____ are probably the largest group of managers in most organizations, and
are primarily responsible for implementing the policies and plans of an
organization.
a. Middle managers
b. Top managers
c. The members of the board of directors
d. First-line managers
e. Floor supervisors
ANSWER: a
...
First-line managers
a. are primarily responsible for implementing the policies and plans developed
by top managers.
b. make decisions about activities such as acquiring other companies and
entering or abandoning various markets.
c. officially represent their organization to the external environment.
d. create the organization's goals, overall strategy, and operating policies.
e. handle administrative duties.
ANSWER: e
...
Which of the following statements about first-line managers is true?
a. They are primarily responsible for implementing policies made by top
managers.
b. They are typically involved in creating overall organizational strategies and
goals.
c. They officially represent their organization to the external environment.
d. They typically spend a large proportion of their time supervising the work of
their subordinates.
e. They make decisions about activities such as acquiring other companies
and entering or abandoning various markets. ANSWER: d
...
_____ involves selecting a course of action from a set of alternatives.
a. Divesting
b. Controlling
c. Leading
d. Decision making
e. Organizing
ANSWER: d
...
One of the titles found in the group of first-line managers is
a. chief executive officer (CEO).
b. coordinator.
c. division head.
d. general manager.
e. plant superintendent.
ANSWER: b
...
Determining how a company's activities and resources are to be grouped is
called
a. leading.
b. controlling.
c. divesting.
d. planning.
e. organizing.
ANSWER: e
...
Steve works with Beta Pharmaceuticals Inc. He is primarily responsible for
overseeing production activities. Tyler is concerned with decisions such as the
number of product units that need to be manufactured, the overall functioning
of the production plants, and the quality of products. Steve is most likely to be
a(n) _____ manager.
a. operations
b. marketing
c. human resources
d. sales
e. public relations
ANSWER: a
...
A typical responsibility of operations managers includes
a. inventory control.
b. sales promotion.
c. accounting.
d. employee development.
e. benefit systems development.
ANSWER: a
...
In its simplest form, _____ means setting an organization's goals and deciding
how best to achieve them.
a. coordinating
b. leading
c. organizing
d. controlling
e. planning
ANSWER: e
...
Which of the following would be included in the management function of
planning?
a. Selecting the course of action most likely to lead to success b. Monitoring
progress toward the achievement of goals
c. Motivating others to higher levels of achievement
d. Communicating company policies to subordinates
e. Organizing people and resources
ANSWER: a
...
_____ managers work in areas such as new product development, promotion,
and distribution.
a. Human resources
b. Marketing
c. Plant
d. Operations
e. Finance
ANSWER: b
...
. _____ managers are typically involved in recruiting and selecting employees,
training and development, designing compensation and benefit systems,
formulating performance appraisal systems, and discharging low-performing
and problem employees.
a. Operations
b. Human resources
c. Plant
d. Marketing
e. Finance
ANSWER: b
...
_____ managers work at getting consumers and clients to buy the
organization's products or services.
a. Operations
b. Marketing
c. Regional
d. Financial
e. Human resources
ANSWER: b
...
_____ managers are concerned with creating and managing the systems that
create an organization's products and services.
a. Marketing
b. Human resources
c. Financial
d. Operations
e. First-line
ANSWER: d
...
_____ are not associated with any particular management specialty.
a. Office managers
b. Floor supervisors
c. Public relations managers
d. Operations managers
e. Administrative managers
ANSWER: e
...
_____ is the set of processes used to get members of an organization to work
together to further the interests of the organization.
a. Planning
b. Organizing
c. Controlling
d. Leading
e. Decision making
ANSWER: d
...
The final phase of the management process is _____ which involves
monitoring the organization's progress toward its goals. a. planning
b. organizing
c. leading
d. controlling
e. decision making
ANSWER: d
...
Which of the following positions would be considered a specialized
management position?
a. Human resources manager
b. Public relations manager
c. Hospital administrator
d. Accountant
e. Marketing manager
ANSWER: b
...
The management at Loft Corp. has introduced new employment policies. The
mangers are now tracking and monitoring the implementation of the new
policies. Which of the following management functions is illustrated in the
scenario?
a. Decision making
b. Controlling
c. Organizing
d. Leading
e. Planning
ANSWER: b
...
The skills necessary to accomplish or understand the specific kind of work
done in an organization are called _____ skills.
a. diagnostic
b. time management
c. conceptual
d. technical
e. decision-making
ANSWER: d
...
_____ skills refer to the abilities of managers to think in the abstract.
a. Time management
b. Technical
c. Conceptual
d. Interpersonal
e. Communication
ANSWER: c
...
Technical skills
a. are crucial for top managers more than any other managers. b. are
nonspecific and broad.
c. depend on a manager's ability to think in the abstract.
d. are especially important for first-line managers.
e. are used the most when making organizational policies. ANSWER: d
...
When a manager answers a subordinate's question regarding the process of
creating a report from raw data, he is relying on his _____ skills.
a. abstract
b. technical
c. time management
d. decision-making
e. interpersonal
ANSWER: b
...
The ability to motivate others is a(n) _____ skill.
a. conceptual
b. technical
c. communication
d. interpersonal
e. diagnostic
ANSWER: d
...
Lindsey is often intimidated and uncomfortable with her superiors. Lindsey
needs to develop her _____ skills to be able to communicate easily with her
superiors.
a. time management
b. spatial
c. interpersonal
d. conceptual
e. diagnostic
ANSWER: c
...
Kelly, a manager, studied the performances of the various business units of
her organization. After making an assessment, Maria came to the conclusion
that the overall costs of the organization can be reduced by integrating the
functions of two of the business units. This scenario illustrates Kelly's _____
skills.
a. technical
b. time management
c. social
d. interpersonal
e. conceptual
ANSWER: e
...
_____ skills refer to the abilities of managers to visualize the most appropriate
response to a situation.
a. Social
b. Interpersonal
c. Technical
d. Diagnostic
e. Communication
ANSWER: d
...
_____ skills refer to a manager's abilities to both effectively convey ideas and
information to others and effectively receive ideas and information from
others.
a. Technical
b. Abstract
c. Communication
d. Diagnostic
e. Conceptual
ANSWER: c
...
When a manager writes an email to his employees that provides details about
the upcoming annual company picnic, he is most likely to be using his _____
skills.
a. conceptual
b. technical
c. communication
d. abstract
e. spatial
ANSWER: c
...
Sarah, a manager, has postponed the task of preparing a report as she has
realized that she needs to meet a supplier immediately. This scenario
illustrates Sarah's _____ skills.
a. conceptual
b. spatial
c. time management
d. technical
e. abstract
ANSWER: c
...
Jordon, a manager, realizes that many employees are leaving the
organization. He identifies inconvenient work timings and some of the new
employment policies as the causes. Jordon decides to introduce better
policies and flexible work timings to reduce employee turnover. This scenario
illustrates Jordon's _____ skills.
a. mechanical
b. technical
c. diagnostic
d. spatial
e. time management
ANSWER: c
...
_____ skills refer to a manager's ability to prioritize work, to work efficiently,
and to delegate work appropriately.
a. Diagnostic
b. Commanding
c. Decision-making
d. Time-management
e. Conceptual
ANSWER: d
...
A manager who uses the scientific approach to management when making
decisions is most likely rely on
a. instincts.
b. stereotypes.
c. personal experience.
d. intuition.
e. logic.
ANSWER: e
...
A _____ is a conceptual framework for organizing knowledge and providing a
blueprint for action.
a. strategy
b. mnemonic
c. prediction
d. theory
e. doctrine
ANSWER: d
...
When employees deliberately work at a slower pace than their capabilities, it
is called
a. soldiering.
b. persevering.
c. controlling.
d. planning.
e. deceiving.
ANSWER: a
...
Scientific management focuses on
a. improving the performance of individual workers.
b. increasing employee turnover.
c. analyzing the external rather than the internal environment of an
organization.
d. encouraging soldiering among employees.
e. increasing overhead costs.
ANSWER: a
...
Lillian Gilbreth was one of the earliest advocates of
a. the contingency perspective.
b. scientific management.
c. administrative management.
d. Theory X and Theory Y.
e. the Hawthorne studies.
ANSWER: b
...
The first person to identify the managerial functions of planning, organizing,
leading, and controlling was
a. Elton Mayo.
b. Lillian Gilbreth.
c. Henri Fayol.
d. Hugo Munsterberg.
e. Mary Parker Follett.
ANSWER: c
...
Which of the following focuses on the management of the entire firm as
opposed to the jobs of individual workers?
a. The Contingency perspective
b. Scientific management
c. Administrative management
d. Theory X
e. The behavioral management perspective
ANSWER: c
...
Which of the following statements about administrative management is true?
a. It deals with the jobs of individual employees.
b. It was first introduced by Frank and Lillian Gilbreth.
c. It focuses solely on combating soldiering.
d. It encompasses the concepts of planning, organizing, leading, and
controlling.
e. It is generally concerned with helping the organization produce its products
or services more efficiently.
ANSWER:d
...
The two distinct branches of the _____ perspective are scientific management
and administrative management.
a. behavioral management
b. systems
c. classical management
d. quantitative management
e. contingency
ANSWER: c
...
Which of the following statements about the behavioral management
perspective is true?
a. It was first introduced by Max Weber.
b. It viewed jobs and organizations from a mechanistic point of view.
c. It was influenced by the industrial psychology movement.
d. It essentially dealt with job specialization techniques.
e. It slighted the role of the individual in organizations.
ANSWER: c
...
The concept of _____, suggested by Weber, is based on a rational set of
guidelines for structuring organizations in the most efficient manner.
a. adhocracy
b. bureaucracy
c. technocracy
d. meritocracy
e. scientocracy
ANSWER: b
...
Early advocates of the classical management perspective viewed
organizations and jobs from an essentially _____ point of view.
a. mechanistic
b. behavioral
c. humanistic
d. systematic
e. contingent
ANSWER: a
...
_____ is recognized as the father of industrial psychology.
a. Douglas McGregor
b. Elton Mayo
c. Abraham Maslow
d. Hugo Munsterberg
e. Henri Fayol
ANSWER: d
...
The management pioneer who performed the Hawthorne studies at Western
Electric was
a. Lillian Gilbreth.
b. Elton Mayo.
c. Henry Gantt.
d. Frank Gilbreth.
e. Frederick W. Taylor.
ANSWER: b
...
. In the Hawthorne Studies, workers who overproduced were branded as
a. operators.
b. squealers.
c. rate busters.
d. chiselers.
e. producers.
ANSWER: c
...
Which of the following was one of the findings of the Hawthorne studies?
a. Workers tend to underperform when they are given special attention or
supervision.
b. Higher pay and incentives are more important to workers than social
acceptance.
c. All the workers in a group work toward achieving productivity targets set by
supervisors.
d. Both individual and social processes play major roles in shaping worker
behavior.
e. Workers in all groups tend to encourage and support members who are
overproductive.
ANSWER: d
...
Which of the following is a Theory Y assumption?
a. Social processes do not influence the performance of workers.
b. People are not internally motivated to achieve their goals.
c. People do not naturally dislike work.
d. People prefer to be directed, to avoid responsibility, and to want security.
e. People perform better when they are threatened by the manager.
ANSWER: c
...
Which of the following assumptions is represented by Theory Y? a. People
prefer to be directed, to avoid responsibility, and to want security.
b. People are bright, but under most organizational conditions, their potential
is underutilized.
c. People do not like work and try to avoid it.
d. The productivity of workers is not affected by social processes at the
workplace.
e. Managers need to be coercive to get work done from their workers.
ANSWER: b
...
A difference between Theory X and Theory Y is that
a. Theory X makes positive assumptions.
b. Theory Y is consistent with the views of scientific management. c. Theory Y
assumes that people lack ambition.
d. Theory Y represents the assumptions made by human relations advocates.
e. Theory Y assumes that people naturally dislike work.
ANSWER: d
...
A Theory Y assumption is that
a. incentives rather than social processes influence workers.
b. managers have to control, direct, coerce, and threaten employees to get
them to work toward organizational goals.
c. people prefer to be directed, to avoid responsibility, and to want security;
they have little ambition.
d. people are committed to goals to the degree that they receive personal
rewards when they reach their objectives.
e. people naturally dislike work and try to avoid it.
ANSWER: d
...
_____ proposed that workers respond primarily to the social context of the
workplace, including social conditioning, group norms, and interpersonal
dynamics.
a. The classical management perspective
b. The human relations movement
c. The systems perspective
d. Management science
e. The contingency perspective
ANSWER: b
...
Which of the following is a Theory X assumption?
a. People will both seek and accept responsibility.
b. Managers are harsh on their employees.
c. People have little ambition.
d. People are internally motivated.
e. People do not naturally dislike work.
ANSWER: c
...
Which of the following draws from psychology, sociology, anthropology,
economics, and medicine?
a. Organizational behavior
b. Scientific management
c. Administrative management
d. Systems perspective
e. Contingency perspective
ANSWER: a
...
4. When a manufacturing plant uses mathematical models to plan production
and schedule equipment maintenance, it is drawing upon
a. scientific management.
b. administrative management.
c. management science.
d. the behavioral management perspective.
e. Theory X assumptions.
ANSWER: c
...
. _____ and _____ are the two branches of the quantitative management
perspective.
a. Scientific management; administrative management
b. The human relations movement; organizational behavior
c. Organizational behavior; operations management
d. Theory X; Theory Y
e. Management science; operations management
ANSWER: e
...
The _____ perspective focuses on decision making, cost-effectiveness,
mathematical models, and the use of computers. a. systems
b. behavioral management
c. classical management
d. contingency
e. quantitative management
ANSWER: e
...
Which of the following statements about management science is true?
a. It is part of the classical management perspective.
b. It relies on bureaucratic techniques proposed by Max Weber. c. It focuses
on mathematical representations of reality.
d. It is concerned with improving the performance of individual workers.
e. It introduced the piecework pay system.
ANSWER: c
...
Which of the following statements about operations management is true?
a. It is more statistically sophisticated than management science. b. It
exclusively focuses on improving employee attitudes and behavior.
c. It can be applied more directly to managerial situations than management
science.
d. It relies more on mathematical models than management science.
e. It cannot be applied to inventory control and production operations of an
organization.
ANSWER: c
...
_____ is considered to be a form of applied management science.
a. Scientific management
b. Lean manufacturing
c. Behavioral management
d. The human relations movement
e. Operations management
ANSWER: e
...
In the context of the systems perspective, an output would be
a. technological processes.
b. labor skills.
c. services.
d. raw materials.
e. human resources.
ANSWER: c
...
In the context of the systems perspective, an input would be
a. human resources.
b. losses.
c. feedback loops.
d. products.
e. services.
ANSWER: a
...
Relatively new management concepts such as supply chain management and
new techniques such as enterprise resource planning evolved from the _____
perspective.
a. quantitative management
b. systems
c. contingency
d. classical management
e. behavioral management
ANSWER: a
...
In the systems perspective, outputs include
a. raw materials.
b. controls.
c. funds.
d. human resources. e. employee attitudes. ANSWER: e
...
Which of the following is NOT one of the four basic elements of an
organization when viewed as a system?
a. Feedback
b. Inputs
c. Outputs
d. Transformation processes
e. Controls
ANSWER: e
...
. _____ is a normal process that leads to system decline.
a. Economy of scale
b. Synergy
c. Entropy
d. Contingency
e. Symbiosis
ANSWER: c
...
. _____ suggests that organizational units (or subsystems) may often be more
successful working together than working alone. a. Chiseling
b. Operations management
c. Synergy
d. Entropy
e. Soldiering
ANSWER: c
...
Emilio says, "Employees and situations are unique. Sometimes I get good
results by trying one approach, sometimes I decide to do something
completely different." Emilio's statement is best aligned with which of the
following management views?
a. The classical management perspective
b. Administrative management
c. Scientific management
d. Theory X
e. The contingency perspective
ANSWER: e
...
The _____ perspective suggests that appropriate managerial behavior in a
given situation depends on unique elements in that situation.
a. behavioral management
b. quantitative management
c. systems
d. contingency
e. universal
ANSWER: d
...
In the systems perspective, _____ emphasizes the importance of working
together in a cooperative and coordinated fashion.
a. synergy
b. entropy
c. contingency
d. diversity
e. uniformity
ANSWER: a
...
A primary objective of management, from a systems perspective, is to
continually reenergize the organization to avoid
a. reciprocity.
b. collaboration.
c. diversity.
d. entropy.
e. synergy.
ANSWER: d
...
. _____ perspective states that effective managerial behavior in one situation
cannot always be generalized to other situations. a. The behavioral
management
b. Scientific management
c. The contingency perspective
d. Administrative management
e. The systems perspective
ANSWER: c
...
Which of the following statements about the contingency perspective is true?
a. It states that the organizations that are not influenced by their external
environments tend to be more successful than others. b. It states that
effective managerial behavior in one situation cannot always be generalized
to other situations.
c. It states that all employees tend to perform better when they are promised
higher incentives.
d. It states that the behavior of employees at work is not influenced by social
processes.
e. It is a part of the classical perspective of management. ANSWER: b
...
Which of the following statements best reflects contemporary management
trends?
a. More and more organizations are using quality as a basis for competition.
b. The service sector of the economy has steadily declined.
c. Younger people entering the workforce over the past 20 to 30 years are
more devoted to work and more willing to adapt. d. The emphasis on business
ethics has declined.
e. The emphasis on management of diversity has declined. ANSWER:a
...
Improving the quality of products and services tends to increase a. inertia.
b. entropy.
c. latency.
d. productivity.
e. divestment.
ANSWER: d
...
The _____ perspective places emphasis on individual attitudes.
a. contingency
b. systems
c. quantitative management
d. classical management
e. behavioral management
ANSWER: e
...
ANSWER: organization
A group of people working together in a structured and coordinated fashion to
achieve a set of goals is called a(n) _____.
ANSWER: manager
A(n) _____ is someone whose primary responsibility is to carry out the
management process.
ANSWER: Conceptual skills
. _____ depend on the manager's ability to think in the abstract.
ANSWER: Decision making, a part of the planning process, involves selecting
a course of action from a set of alternatives
_____ is part of the planning process and involves selecting a course of
action from a set of alternatives.
ANSWER: Communication skill
. _____ refer to the manager's abilities both to effectively convey ideas and
information to others and to effectively receive ideas and information from
others.
ANSWER: theory
A(n) _____ is a conceptual framework for organizing knowledge and providing
a blueprint for action.
ANSWER: Management Science
_____ is a pessimistic and negative view of workers consistent with the views
of scientific management
ANSWER: Operations management
. _____ is concerned with helping the organization more efficiently produce its
products or services.
ANSWER: Administrative management
_____ focuses on managing the total organization.
ANSWER: open system
A system that interacts with its environment is called a(n) _____.