Employee Training and Development, 8e (Noe)

Chapter 1 Introduction to Employee Training and Development

1) ________ refers to training, formal education, job experiences, relationships, and assessments
of personality, skills, and abilities that help employees prepare for future jobs or positions.
A) Knowledge management
B) Formal training
C) Development
D) Succession planning

Answer: C
Difficulty: 1 Easy
Learning Objective: 01-02 Draw a figure or diagram and explain how training, development,
informal learning, and knowledge management contribute to business success.
Accessibility: Keyboard Navigation
Gradable: automatic

2) Which of the following statements is true of human capital?

A) Human capital is an organization's tangible asset.
B) It is easy to imitate or purchase an organization's human capital.
C) Motivation to deliver high-quality products and services is a part of human capital.
D) Human capital is standardized in companies.

Answer: C
Difficulty: 1 Easy
Learning Objective: 01-02 Draw a figure or diagram and explain how training, development,
informal learning, and knowledge management contribute to business success.
Accessibility: Keyboard Navigation
Gradable: automatic

3) Informal learning ________.

A) is developed and organized by a company
B) is not required for the development of human capital
C) cannot be controlled by the employees
D) leads to the effective development of tacit knowledge

Answer: D
Difficulty: 1 Easy
Learning Objective: 01-02 Draw a figure or diagram and explain how training, development,
informal learning, and knowledge management contribute to business success.
Accessibility: Keyboard Navigation
Gradable: automatic

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4) Which of the following is true of tacit knowledge?
A) It is easily codified and transferred from person-to-person.
B) Formulas and definitions are examples of tacit knowledge.
C) It is best acquired through formal training and development.
D) It is best acquired through informal learning.

Answer: D
Difficulty: 1 Easy
Learning Objective: 01-02 Draw a figure or diagram and explain how training, development,
informal learning, and knowledge management contribute to business success.
Accessibility: Keyboard Navigation
Gradable: automatic

5) ________ is an example of tacit knowledge.

A) Personal knowledge based on experience
B) Knowledge of formal processes
C) Knowledge of definitions
D) Knowledge of formulas

Answer: A
Difficulty: 1 Easy
Learning Objective: 01-02 Draw a figure or diagram and explain how training, development,
informal learning, and knowledge management contribute to business success.
Accessibility: Keyboard Navigation
Gradable: automatic

6) ________ refers to a systematic approach for developing training programs.

A) Total quality management
B) Continuous learning
C) The Instructional System Design (ISD) model
D) Training and development

Answer: C
Difficulty: 1 Easy
Learning Objective: 01-03 Discuss various aspects of the training design process.
Accessibility: Keyboard Navigation
Gradable: automatic

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7) Which of the following statements is true of the Instructional System Design (ISD) model?
A) The model is generally universally accepted.
B) The model specifies an orderly, step-by-step approach to training design.
C) The model eliminates the need for trainers to use their own judgment.
D) The model has no underlying assumptions, which makes it very flexible.

Answer: B
Difficulty: 2 Medium
Learning Objective: 01-03 Discuss various aspects of the training design process.
Accessibility: Keyboard Navigation
Gradable: automatic

8) The fifth step in the training design process is to develop an evaluation plan that involves
identifying ________.
A) an appropriate training method
B) the requirements for training
C) employees with motivation and basic skills
D) the types of outcomes training is expected to influence

Answer: D
Difficulty: 2 Medium
Learning Objective: 01-03 Discuss various aspects of the training design process.
Accessibility: Keyboard Navigation
Gradable: automatic

9) Which of the following steps of the training design process involves person and task analysis?
A) ensuring transfer of training
B) developing an evaluation plan
C) conducting needs assessment
D) monitoring and evaluating the program

Answer: C
Difficulty: 1 Easy
Learning Objective: 01-03 Discuss various aspects of the training design process.
Accessibility: Keyboard Navigation
Gradable: automatic

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10) The ADDIE model is most closely associated with:
A) creating a learning organization
B) formal training and development
C) Informal learning
D) knowledge management

Answer: B
Difficulty: 1 Easy
Learning Objective: 01-03 Discuss various aspects of the training design process.
Accessibility: Keyboard Navigation
Gradable: automatic

11) Which of the following is not included in the ADDIE model?

A) analysis
B) design and development
C) implementation
D) engagement

Answer: D
Difficulty: 2 Medium
Learning Objective: 01-03 Discuss various aspects of the training design process.
Accessibility: Keyboard Navigation
Gradable: automatic

12) ________ refers to the process of moving jobs from the U.S. to other locations in the world.
A) Expatriation
B) Job rotation
C) Offshoring
D) Insourcing

Answer: C
Difficulty: 1 Easy
Learning Objective: 01-01 Discuss the forces influencing the workplace and learning and
explain how training can help companies deal with these forces.
Accessibility: Keyboard Navigation
Gradable: automatic

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13) Which of the following intangible assets does training and development indirectly influence?
A) human capital
B) intellectual capital
C) customer capital
D) all of the above

Answer: C
Difficulty: 2 Medium
Learning Objective: 01-02 Draw a figure or diagram and explain how training, development,
informal learning, and knowledge management contribute to business success.
Accessibility: Keyboard Navigation
Gradable: automatic

14) ________ capital refers to the sum of the attributes, life experiences, knowledge,
inventiveness, energy, and enthusiasm that the company's employees invest in their work.
A) Intellectual
B) Human
C) Talent
D) Social

Answer: B
Difficulty: 1 Easy
Learning Objective: 01-02 Draw a figure or diagram and explain how training, development,
informal learning, and knowledge management contribute to business success.
Accessibility: Keyboard Navigation
Gradable: automatic

15) Which of the following is an example of human capital?

A) corporate culture
B) patents
C) customer loyalty
D) work-related competence

Answer: D
Difficulty: 1 Easy
Learning Objective: 01-02 Draw a figure or diagram and explain how training, development,
informal learning, and knowledge management contribute to business success.
Accessibility: Keyboard Navigation
Gradable: automatic

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written consent of McGraw-Hill Education.
16) Which of the following is not an example of human capital?
A) corporate culture
B) education
C) tacit knowledge
D) work-related competence

Answer: A
Difficulty: 2 Medium
Learning Objective: 01-02 Draw a figure or diagram and explain how training, development,
informal learning, and knowledge management contribute to business success.
Accessibility: Keyboard Navigation
Gradable: automatic

17) Which of the following statements is not true of knowledge workers?

A) They generally have limited employment opportunities in other companies because their
knowledge and expertise tends to be firm specific
B) They are common in organizations that value intangible assets
C) They typically do not perform manual labor
D) They share knowledge and collaborate with others

Answer: A
Difficulty: 1 Easy
Learning Objective: 01-02 Draw a figure or diagram and explain how training, development,
informal learning, and knowledge management contribute to business success.
Accessibility: Keyboard Navigation
Gradable: automatic

18) Which of the following visas is for individuals in highly skilled and technical occupations
involving the completion of higher education?
A) H-1A
B) H-1B
C) H-2A
D) H-2b

Answer: B
Difficulty: 2 Medium
Learning Objective: 01-01 Discuss the forces influencing the workplace and learning and
explain how training can help companies deal with these forces.
Accessibility: Keyboard Navigation
Gradable: automatic

6
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written consent of McGraw-Hill Education.
19) Which of the following statements is true of Millennials?
A) They are also known as Generation X or Baby Boomers.
B) They grew up during a time when the divorce rate doubled.
C) They are often considered to be workaholics and rigid in conforming to rules.
D) They are believed to have high levels of self-esteem, sometimes the point of narcissism.

Answer: D
Difficulty: 2 Medium
Learning Objective: 01-01 Discuss the forces influencing the workplace and learning and
explain how training can help companies deal with these forces.
Accessibility: Keyboard Navigation
Gradable: automatic

20) Which generational cohort is characterized as the "Me" generation?

A) Generational Z
B) Millennials
C) Generation X
D) Baby Boomers
E) Traditionalists

Answer: D
Difficulty: 2 Medium
Learning Objective: 01-01 Discuss the forces influencing the workplace and learning and
explain how training can help companies deal with these forces.
Accessibility: Keyboard Navigation
Gradable: automatic

21) Which generational cohort is characterized as valuing skepticism, informality, and

practicality?
A) Generational Z
B) Millennials
C) Generation X
D) Baby Boomers

Answer: C
Difficulty: 2 Medium
Learning Objective: 01-01 Discuss the forces influencing the workplace and learning and
explain how training can help companies deal with these forces.
Accessibility: Keyboard Navigation
Gradable: automatic

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written consent of McGraw-Hill Education.
22) ________ is a companywide effort to continuously improve the ways people, machines, and
systems accomplish work.
A) Stakeholder management
B) Diversity management
C) Total quality management
D) Talent management

Answer: C
Difficulty: 1 Easy
Learning Objective: 01-01 Discuss the forces influencing the workplace and learning and
explain how training can help companies deal with these forces.
Accessibility: Keyboard Navigation
Gradable: automatic

23) A core value of ________ is the prevention of the occurrence of errors in a product or service
rather than detection and correction.
A) ISD
B) ADDIE
C) HRM
D) TQM

Answer: D
Difficulty: 1 Easy
Learning Objective: 01-01 Discuss the forces influencing the workplace and learning and
explain how training can help companies deal with these forces.
Accessibility: Keyboard Navigation
Gradable: automatic

24) ________ involves highly trained employees known as Champions, Master Black Belts,
Black Belts, and Green Belts.
A) Six Sigma
B) Lean manufacturing
C) Instructional Systems Design
D) TQM

Answer: A
Difficulty: 1 Easy
Learning Objective: 01-01 Discuss the forces influencing the workplace and learning and
explain how training can help companies deal with these forces.
Accessibility: Keyboard Navigation
Gradable: automatic

8
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written consent of McGraw-Hill Education.
25) ________ refer to teams that are separated by time, geographic distance, culture, or
organizational boundaries that rely almost exclusively on technology to interact and complete
their projects.
A) Quality circles
B) Virtual teams
C) Six Sigma teams
D) Ad hoc teams

Answer: B
Difficulty: 1 Easy
Learning Objective: 01-01 Discuss the forces influencing the workplace and learning and
explain how training can help companies deal with these forces.
Accessibility: Keyboard Navigation
Gradable: automatic

26) Which of the following is not a criterion for the Baldrige Award?
A) Strategic planning
B) Workforce focus
C) Legal compliance
D) Customer focus

Answer: C
Difficulty: 2 Medium
Learning Objective: 01-02 Draw a figure or diagram and explain how training, development,
informal learning, and knowledge management contribute to business success.
Accessibility: Keyboard Navigation
Gradable: automatic

27) The ATD competency model ________.

A) describes how to effectively design training interventions
B) describes companywide effort to continuously improve the ways people and systems
accomplish work
C) specifies what it takes for an individual to be successful in the training field
D) is a framework to analyze competition in an industry to formulate a training strategy

Answer: C
Difficulty: 2 Medium
Learning Objective: 01-05 Discuss the key roles for training professionals.
Accessibility: Keyboard Navigation
Gradable: automatic

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written consent of McGraw-Hill Education.
28) According to the ATD competency model, a business partner ________.
A) determines how workplace learning can be best used to help meet the company's business
strategy
B) plans and monitors the delivery of learning and performance solutions to support the business
C) designs, delivers, and evaluates learning and performance solutions
D) uses business industry knowledge to create training that improves performance

Answer: D
Difficulty: 3 Hard
Learning Objective: 01-05 Discuss the key roles for training professionals.
Accessibility: Keyboard Navigation
Gradable: automatic

29) In the ATD competency model, a ________ plans, obtains, and monitors the effective
delivery of learning and performance solutions to support the business.
A) project manager
B) learning strategist
C) business partner
D) knowledge worker

Answer: A
Difficulty: 2 Medium
Learning Objective: 01-05 Discuss the key roles for training professionals.
Accessibility: Keyboard Navigation
Gradable: automatic

30) Training activities are said to be outsourced when they are provided by ________.
A) in-house consultants
B) company managers
C) company trainers
D) individuals outside the company

Answer: D
Difficulty: 1 Easy
Learning Objective: 01-04 Describe the amount and types of training occurring in U.S.
companies.
Accessibility: Keyboard Navigation
Gradable: automatic

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written consent of McGraw-Hill Education.
31) Which of the following statements is true?
A) The reporting relationship between human resource management and the training function is
standard across companies.
B) Including training as part of the human resource function allows training to be decentralized
to better respond to unique needs in different business units.
C) Organizational development professionals are seldom responsible for training.
D) For training and development to succeed, employees, managers, training professionals, and
top managers all have to take ownership.

Answer: D
Difficulty: 2 Medium
Learning Objective: 01-04 Describe the amount and types of training occurring in U.S.
companies.
Accessibility: Keyboard Navigation
Gradable: automatic

32) Companies cannot gain a competitive advantage solely through their training practices.

Answer: TRUE
Difficulty: 1 Easy
Learning Objective: 01-02 Draw a figure or diagram and explain how training, development,
informal learning, and knowledge management contribute to business success.
Accessibility: Keyboard Navigation
Gradable: automatic

33) Training differs from development in that training tends to be more future-focused.

Answer: FALSE
Difficulty: 2 Medium
Learning Objective: 01-02 Draw a figure or diagram and explain how training, development,
informal learning, and knowledge management contribute to business success.
Accessibility: Keyboard Navigation
Gradable: automatic

34) Tacit knowledge tends to be the primary focus of formal training and employee
development.

Answer: FALSE
Difficulty: 1 Easy
Learning Objective: 01-02 Draw a figure or diagram and explain how training, development,
informal learning, and knowledge management contribute to business success.
Accessibility: Keyboard Navigation
Gradable: automatic

11
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written consent of McGraw-Hill Education.
35) Informal learning cannot be used to develop explicit knowledge.

Answer: FALSE
Difficulty: 2 Medium
Learning Objective: 01-02 Draw a figure or diagram and explain how training, development,
informal learning, and knowledge management contribute to business success.
Accessibility: Keyboard Navigation
Gradable: automatic

36) Training and development has a direct influence on the development of social capital, but an
indirect influence on the development of customer capital.

Answer: TRUE
Difficulty: 2 Medium
Learning Objective: 01-02 Draw a figure or diagram and explain how training, development,
informal learning, and knowledge management contribute to business success.
Accessibility: Keyboard Navigation
Gradable: automatic

37) There is no one universally accepted instructional systems development model.

Answer: TRUE
Difficulty: 1 Easy
Learning Objective: 01-03 Discuss various aspects of the training design process.
Accessibility: Keyboard Navigation
Gradable: automatic

38) The ISD model includes five steps: analysis, design, delivery, implementation, and
evaluation.

Answer: FALSE
Difficulty: 2 Medium
Learning Objective: 01-03 Discuss various aspects of the training design process.
Accessibility: Keyboard Navigation
Gradable: automatic

39) Ensuring transfer of training is the final step in the ISD model.

Answer: FALSE
Difficulty: 2 Medium
Learning Objective: 01-03 Discuss various aspects of the training design process.
Accessibility: Keyboard Navigation
Gradable: automatic

12
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written consent of McGraw-Hill Education.
40) Due to globalization, the supply for talented employees now exceeds the demand.

Answer: FALSE
Difficulty: 1 Easy
Learning Objective: 01-01 Discuss the forces influencing the workplace and learning and
explain how training can help companies deal with these forces.
Accessibility: Keyboard Navigation
Gradable: automatic

41) Treating employees differently based on their age, such as only inviting younger employees
to attend training, can result in adverse legal consequences.

Answer: TRUE
Difficulty: 1 Easy
Learning Objective: 01-01 Discuss the forces influencing the workplace and learning and
explain how training can help companies deal with these forces.
Accessibility: Keyboard Navigation
Gradable: automatic

42) One of the most significant talent management challenges today centers around the
retirement of the Traditionalist generational cohort.

Answer: FALSE
Difficulty: 2 Medium
Learning Objective: 01-01 Discuss the forces influencing the workplace and learning and
explain how training can help companies deal with these forces.
Accessibility: Keyboard Navigation
Gradable: automatic

43) Decreasing numbers of Americans are participating in the gig economy.

Answer: FALSE
Difficulty: 1 Easy
Learning Objective: 01-01 Discuss the forces influencing the workplace and learning and
explain how training can help companies deal with these forces.
Accessibility: Keyboard Navigation
Gradable: automatic

44) Social networking facilitates decentralized decision making.

Answer: TRUE
Difficulty: 1 Easy
Learning Objective: 01-01 Discuss the forces influencing the workplace and learning and
explain how training can help companies deal with these forces.
Accessibility: Keyboard Navigation
Gradable: automatic

13
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written consent of McGraw-Hill Education.
45) Despite its potential benefits, there are a number of challenges associated with social media
for training and development.

Answer: TRUE
Difficulty: 1 Easy
Learning Objective: 01-01 Discuss the forces influencing the workplace and learning and
explain how training can help companies deal with these forces.
Accessibility: Keyboard Navigation
Gradable: automatic

46) Quality circles refer to teams that are separated by time, geographic distance, culture, and/or
organizational boundaries and that rely almost exclusively on technology to interact and
complete their projects.

Answer: FALSE
Difficulty: 2 Medium
Learning Objective: 01-01 Discuss the forces influencing the workplace and learning and
explain how training can help companies deal with these forces.
Accessibility: Keyboard Navigation
Gradable: automatic

47) A type of organization that embraces a culture of lifelong learning, enabling all employees to
continually acquire and share knowledge is known as a "talent organization."

Answer: FALSE
Difficulty: 2 Medium
Learning Objective: 01-01 Discuss the forces influencing the workplace and learning and
explain how training can help companies deal with these forces.
Accessibility: Keyboard Navigation
Gradable: automatic

48) Augmented reality refers to smart eyewear technology and camera technology that gives
employees hands-free, voice-activated access to procedures and checklists and live access to
experts using tablet computers.

Answer: FALSE
Difficulty: 1 Easy
Learning Objective: 01-04 Describe the amount and types of training occurring in U.S.
companies.
Accessibility: Keyboard Navigation
Gradable: automatic

14
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written consent of McGraw-Hill Education.
49) Non-traditional employment refers to hiring increased numbers of immigrants and
minorities.

Answer: FALSE
Difficulty: 1 Easy
Learning Objective: 01-01 Discuss the forces influencing the workplace and learning and
explain how training can help companies deal with these forces.
Accessibility: Keyboard Navigation
Gradable: automatic

50) When training is provided by consulting firms, it is said to be outsourced.

Answer: TRUE
Difficulty: 1 Easy
Learning Objective: 01-04 Describe the amount and types of training occurring in U.S.
companies.
Accessibility: Keyboard Navigation
Gradable: automatic

51) According to the ATD competency model, foundational competencies are used to a different
extent in each role or specialization.

Answer: TRUE
Difficulty: 1 Easy
Learning Objective: 01-05 Discuss the key roles for training professionals.
Accessibility: Keyboard Navigation
Gradable: automatic

52) Regarding training roles, a project manager designs, develops, delivers, and evaluates
learning and performance solutions.

Answer: FALSE
Difficulty: 2 Medium
Learning Objective: 01-05 Discuss the key roles for training professionals.
Accessibility: Keyboard Navigation
Gradable: automatic

53) Unlike organizational development professionals, talent management professionals typically

focus on training as well as team building, conflict management, employment development, and
change management.

Answer: FALSE
Difficulty: 2 Medium
Learning Objective: 01-05 Discuss the key roles for training professionals.
Accessibility: Keyboard Navigation
Gradable: automatic

15
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written consent of McGraw-Hill Education.
54) ATD stands for the Association for Training and Development.

Answer: FALSE
Difficulty: 2 Medium
Learning Objective: 01-06 Identify appropriate resources (e.g., journals and websites) for
learning about training research and practice.
Accessibility: Keyboard Navigation
Gradable: automatic

55) Online learning is least used for mandatory and compliance training.

Answer: FALSE
Difficulty: 2 Medium
Learning Objective: 01-04 Describe the amount and types of training occurring in U.S.
companies.
Accessibility: Keyboard Navigation
Gradable: automatic

56) Average training expenditures per employee have declined over the last several years due to
technology.

Answer: FALSE
Difficulty: 1 Easy
Learning Objective: 01-04 Describe the amount and types of training occurring in U.S.
companies.
Accessibility: Keyboard Navigation
Gradable: automatic

57) The use of instructor-led classroom training has decreased from 70% in 2010 to 40 in 2016.

Answer: FALSE
Difficulty: 2 Medium
Learning Objective: 01-04 Describe the amount and types of training occurring in U.S.
companies.
Accessibility: Keyboard Navigation
Gradable: automatic

58) Artificial intelligence is the most frequently used type of technology-based learning.

Answer: FALSE
Difficulty: 2 Medium
Learning Objective: 01-04 Describe the amount and types of training occurring in U.S.
companies.
Accessibility: Keyboard Navigation
Gradable: automatic

59) On average, more training occurs in a formal classroom environment today compared to
16
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online learning.

Answer: TRUE
Difficulty: 1 Easy
Learning Objective: 01-04 Describe the amount and types of training occurring in U.S.
companies.
Accessibility: Keyboard Navigation
Gradable: automatic

60) The use of technology-based learning delivery remained stable from 2011 to 2016.

Answer: FALSE
Difficulty: 2 Medium
Learning Objective: 01-04 Describe the amount and types of training occurring in U.S.
companies.
Accessibility: Keyboard Navigation
Gradable: automatic

61) Name and describe the different ways that learning occurs in a company.

Answer: Formal training and development refers to training and development programs,
courses, and events that are developed and organized by the company. Typically, employees are
required to attend or complete these programs, which can include face-to-face training programs
and online programs.

Informal learning is also important for facilitating the development of human capital. Informal
learning refers to learning that is learner initiated, involves action and doing, is motivated by an
intent to develop, and does not occur in a formal learning setting. Informal learning occurs
without a trainer or instructor, and its breadth, depth, and timing is controlled by the employee. It
occurs on an as-needed basis and may involve an employee learning either alone or through face-
to-face or technology-aided social interactions.

Knowledge management refers to the process of enhancing company performance by designing

and implementing tools, processes, systems, structures, and cultures to improve the creation,
sharing, and use of knowledge. Knowledge management contributes to informal learning.
Difficulty: 2 Medium
Learning Objective: 01-02 Draw a figure or diagram and explain how training, development,
informal learning, and knowledge management contribute to business success.
Accessibility: Keyboard Navigation
Gradable: manual

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written consent of McGraw-Hill Education.
62) Name and describe the four types of capital described in the text and identify which are most
directly influenced by training and development?

Answer: The four types of capital include human capital, intellectual capital, social capital, and
customer capital.

•    Human capital refers to the sum of the attributes, life experiences, knowledge, inventiveness,
energy, and enthusiasm that a company's employees invest in their work.
•    Intellectual capital refers to the codified knowledge that exists within a company.
•    Social capital refers to relationships among individuals within a company.
•    Customer capital refers to the value of relationships with persons or other organizations
outside the company.

Training and development have a direct influence on human and social capital because they
affect education, work-related know-how and competence, and work relationships. Training and
development can have an indirect influence on customer and social capital by helping employees
better serve customers and by providing them with the knowledge needed to create patents and
intellectual property.
Difficulty: 2 Medium
Learning Objective: 01-02 Draw a figure or diagram and explain how training, development,
informal learning, and knowledge management contribute to business success.
Accessibility: Keyboard Navigation
Gradable: manual

63) Describe why some have criticized the Instruction System Design (ISD) model.

Answer: Some have criticized the ISD model for a number of reasons. The training design
process rarely follows the neat, orderly, step by-step approach. Furthermore, adhering to the
model may represent an administrative burden and be too costly. The ISD model also implies an
end point. However, the training process is more dynamic, fluid, and iterative. Many companies
claim to use an instructional design approach, but dilute its application. The ISD model certainly
has value. Yet, the training design process should be flexible enough to adapt to changing
business needs. Although it may not be realistic to follow the ISD model in a pure linear fashion,
it is important that organizations focus on each of its component parts.
Difficulty: 2 Medium
Learning Objective: 01-03 Discuss various aspects of the training design process.
Accessibility: Keyboard Navigation
Gradable: manual

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written consent of McGraw-Hill Education.
64) Describe the core values of Total Quality Management (TQM).

Answer: Total Quality Management (TQM) is a companywide effort to continuously improve

the ways people, machines, and systems accomplish work. Core values of TQM include the
following:

•    Methods and processes are designed to meet the needs of internal and external customers.
•    Every employee in the company receives training in quality.
•    Quality is built into a product or service so that errors are prevented from occurring rather
than being detected and corrected.
•    The company promotes cooperation with vendors, suppliers, and customers to improve
quality and hold down costs.
•    Managers measure progress with feedback based on data.
Difficulty: 2 Medium
Learning Objective: 01-01 Discuss the forces influencing the workplace and learning and
explain how training can help companies deal with these forces.
Accessibility: Keyboard Navigation
Gradable: manual

65) Discuss how new technology has improved training and development. In addition, describe
some of the limitations of using smartphones or notebooks for training.

Answer: Advances in sophisticated technology are changing the delivery of training, making
training more realistic, and giving employees the opportunity to choose where and when they
will work. New technologies allow training to occur at any time and any place. Technology has
many advantages, including reduced travel costs, greater trainee accessibility, consistent
diversity, and the ability to access experts. Technological advances have enhanced the capability
for social networking and the ability to learn from others. Despite its potential advantages, many
companies are uncertain as to whether they should embrace new technology for training. For
example, some organizations may fear that employees may waste time with social networking
and that it is difficult to ensure employee engagement and compliance with such training.
Difficulty: 2 Medium
Learning Objective: 01-01 Discuss the forces influencing the workplace and learning and
explain how training can help companies deal with these forces.
Accessibility: Keyboard Navigation
Gradable: manual

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written consent of McGraw-Hill Education.
66) What are the roles that training and development professionals can take according to the
ATD competency model?

Answer: The roles that training and development professionals can take include learning
strategist, business partner, project manager, and professional specialist:

•    Learning strategist: determines how workplace learning can be used to help meet the
company's business strategy
•    Business partner: uses business and industry knowledge to create training that improves
performance
•    Project manager: plans, obtains, and monitors the delivery of learning and performance
solutions to support the business
•    Professional specialist: designs, develops, delivers, and evaluates learning and performance
systems
Difficulty: 2 Medium
Learning Objective: 01-05 Discuss the key roles for training professionals.
Accessibility: Keyboard Navigation
Gradable: manual

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written consent of McGraw-Hill Education.