MODULE-3

JOB ORIENTED COMMUNICATION

Introduction to soft skills, Antiquity of soft skills, Classification of soft skills, Combating stage
fright, Pre-presentation preparation, Guidance for effective delivery, Creating and designing
Power point Slides, Presentation Delivery, Organizational group discussion, Group discussion
as part of selection process, Conferences, Symposia and Seminars, Job interview, Objectives of
job interviews, Types of interview, Ground work before interview, Internship and Campus
placement.

Introduction to soft skills- Soft Skills are concerned with persuasion and motivation in a team

JEC
work. Soft Skills is essential to survive and flourish in this age of intense global competition.

Definition: Soft Skills comprise personality traits, social grace, and facility with language,
personal habits, friendliness and optimism that mark people to varying degree.
Characteristics of Soft Skills

s,
 A buzz word all around the world.

itie
 An umbrella term for various skills.
 Soft skills complement hard skills.
 Soft skills are people skills.
ma
Soft Skills as behavioural Skills:
1) Self-awareness.
2) Self-confidence.
Hu
3) Flexibility.
4) Persistence.
5) Perseverance.
of

Soft Skills as people Skills:

1) Communication Skills.
2) Interpersonal Skills.
t.

3) Management Skills.
4) Leadership.
pt

5) Team Dynamics.
De

Hard Skills vs. Soft Skills:

1. Hard Skills are technical skills and Soft skills are performance skills.
2. Hard skills are a part of one’s college/university curriculum and soft skills are a part of
continuous learning.
Relevance of Soft Skills:
 Soft Skills ensures better employability.
 Percentage /CGPA alone not sufficient.
 Bridges the gap between academia and industry.
 Ensures more accountability.
Classification of Soft Skills:
 Effective Communication.
 Attitude.
 Adaptability.
 Tam work.
 Conflict Management.
 Leadership.
 Time Management.
 Mannerism.

JEC
 Culture & Communication.

(Pdf. File attached on 06-05-2020)

s,
Combating stage fright:-Most of us are scared of a situation in which we stand up in front of
our audience and say something. This fear is so widespread that as many as 70 percent of the

itie
university students regard it as a very big challenge and seeks to avoid the task of making a
presentation as long as they can. However, just as most of our fears are baseless and can be
overcome with some guidance and training.
ma
(Pdf. File attached on 08-05-‘20)
Hu
of

What is a presentation: A presentation is a live mode of sharing information with selected

audience. It is a form of oral communication in which a person shares factual information with a
group of particular audience. Presentation is an oral activity that uses a visual medium to discuss
t.

new ideas and information with a specific audience in a persuasive and convincing manner.
pt

(Pdf. File attached on 08-05-‘20 )

De

Guidance for effective delivery:

To be effective, a presentation should have following characteristics:
1. A good presentation should have an introduction, discussion and conclusion.
2. Presenter should recognize and match the audience’s need, interest and level of
understanding at the time of his/her presentation.
3. Facts and figures should be represented in tables, graphs and charts and different colours
should be used to make the presentation vivid and interesting.
4. Humour and anecdotes may be employed to create a good relationship and connection
with the audience.
 5. The presenter should speak clearly and logically and he/she should use body language
effectively.

Creating and designing Power point Slides:

Besides taking into account of stage fear, it is also important for a professional to plan his/her
presentation appropriately. Many a times it is seen that a good presentation is spoiled because of
poor presentation slides. Currently power points slides have replaced almost all types of
presentation aids. Following points should be remembered at the time creating slides:
1. Slides should not be cluttered with too much detail. Writing long paragraph or lengthy
sentences should be avoided.

JEC
2. Materials should be given in bulleted form, with a single slide not exhibiting more than
eight to ten points.
3. Slides should be kept in minimum number. Sometimes it is seen that a speaker pours
slide after slide which causes monotony and distracts the attention of the audience.

s,
4. Slides should be made captivating and innovative. Unnecessary frills and ostentation
should be avoided.

itie
(Pdf. File attached on 08-05-‘20 )

Organizational Group Discussion-A group discussion is conducted for the selection of

candidates for a job or for admission to a professional institution, is a well-formulated tool for
ma
judging the personality of the candidates, their communication skills, knowledge and their ability
to work as a team. The group discussion is an important aspect of the recruitment process,
especially for management trainee and executive positions. Employers look for a candidate who
has the potential to shoulder responsibility, work in team and provide leadership.
Hu
of

(Pdf. File attached on 01-05-‘20 )

t.

Conference- Conference is conducted to confer with people having similar interests and to pool
pt

their resources i.e expectations and opinions. In this collaborative thinking process a discussion
generally results in a set of suggestions or recommendations on the topic of the conference. The
number of participants is greater and the spectrum of subject matter is wider in conference than
De

that of a seminar or symposium. A conference serves as a forum of experts, from various

organizations to meet, discuss and acquire new knowledge and insight into the theme of the
conference.

Seminar- A seminar refers to the discussion in a small group in which the result of original
research or advanced study is presented through oral or written reports. It may also be organized
for cross-fertilization of ideas. In seminar, generally one person presents a lead paper,
incorporating his/her findings and then there is an in-depth discussion on the material presented.
Audiences interact with the lead speaker by expressing their views as seen from their individual
angles. The doubts, if any, are sought to be clarified by putting specific questions. The main
purpose of a seminar is to share knowledge and get the viewpoints of the equally well-informed
persons.

Symposium- In symposium, a small group of experts or well informed persons discuss

different aspects of a problem for the benefit of the audience. In a symposium, each speaker is
allowed a certain amount of time for making a presentation. Speaker follows each other in turn
until all have been heard. It ensues participation of audience.

Job Interview:-Interviews are the threshold to be crossed, for entering into the large and

JEC
competitive world. The old order is changing at a fast pace giving way to new techniques and
innovations. With today’s global open-market economy, a sea-change has occurred in industries.
The industrial climate is undergoing a rapid transmission. Innovative processes are now the
focus of most of the companies. This is the time to take a new look at the whole recruitment
process. Job interview has become a crucial component of the selection process in any industry.

s,
. (Pdf. File attached on 03-05-’20 & 04-05-‘20)

itie
Body language:- Body language can speak volumes during interview and reveal the personality
traits of a candidate. Non-verbal communication- usually unconscious-is referred to body
language. This type of communication is generally expressed by gestures, facial expression and
ma
involuntary movements. Body language has come to be an important factor in interviews where
first impression most often happens to be the last impression. Body language, in fact, tells the
interviewer more about the interviewee than what he verbally communicates.
Hu

(Pdf. File attached on 04-05-‘20)

of

Campus recruitment- Campus equipment refers to the system where various organizations visit
t.

the college (campus) to recruit bright youngsters to work for them. Students, who are keen to
bring their professional career as soon as they finish studies, have opportunities knocking at their
pt

doors. They can thus get training and acquire skills immediately after college. Students should
make the most of this opportunity to enter the job market otherwise it becomes difficult. For this
De

purpose companies often visit engineering colleges and select bright youngsters to serve their
purpose.

Internship-Internship is a period of work experience offered by an employer to give students

and graduates an exposure to the working environment, often within a specific industry, which
relates to their field of study. Internship also referred to industrial training. Sometimes internship
can be termed as an apprenticeship where a person is employed by a company and he/she is
bound to work for the employer after its term is over. It can be done in a range of various sectors
including sales, marketing, engineering, management, IT and many more. Through internship
the students develops a variety of soft skills, including communication, personal effectiveness,
presentation, creative problem solving and influencing.

IMPORTANT QUESTIONS

1. What are soft skills? Why are soft skills so much in demand?
2. “Soft Skills is an umbrella term of various kills” Explain.
3. Discuss Soft Skills as behavioural skills.

JEC
4. Discuss Soft Skills as people skills.
5. Write the differences between Soft Skills and Hard Skills.
6. Justify the relevance of Soft Skills in the present day industrial set up.
7. How do you classify the components of Soft Skills. Explain any three components

s,
of Soft Skills.
8. What do you mean by effective communication. How can a communication be

itie
effective?
9. “Conflict Management is an important component of Soft Skills” Justify.
10. “Time Management is an important component of Soft Skills” Justify.
ma
11. Numerousness is a general tendency during presentation. List some preventive
measure to overcome nervousness during presentation.
12. What is presentation? Discuss some elements of effective presentation.
Hu
13. Is it essential to have pre-presentation preparation? Justify your answer.
14. List some important points for designing power point slides.
15. Write the differences between Group Discussion and Debate.
16. “Group Discussion is a important part of selection process” Justify the statement.
of

17. What are the important qualities of a candidate assessed in a Group Discussion?
Explain.
18. What is Job interview ? List various types of Job interview.
t.

19. What do you mean by ground work before interview? Discuss some preliminary
pt

ground works before interview.

20. What is open ended-question? What type of qualities of a candidate assessed
through open-ended question.
De

21. “Job interviews are the gate way to job market” Discuss.
22. What is campus interview? Discuss various aspects of campus interview.
23. Discuss various prospects of internship in professional course.

**************************************************.