Scribd
Upload
123 views1 page

Phonetipsflyer

The document provides tips for customer service representatives answering phone calls at Olsen Insurance. Representatives should introduce themselves and the company, summarize the call, and thank the caller. During the call, representatives should speak positively and clearly, listen without interrupting, and be sincere, courteous, and patient to improve the customer experience.

Uploaded by

api-549788533
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
123 views1 page

Phonetipsflyer

The document provides tips for customer service representatives answering phone calls at Olsen Insurance. Representatives should introduce themselves and the company, summarize the call, and thank the caller. During the call, representatives should speak positively and clearly, listen without interrupting, and be sincere, courteous, and patient to improve the customer experience.

Uploaded by

api-549788533
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 1

Customer Service Rep

Phone Tips
Be sure to:
1)Introduce yourself and Olsen Insurance
2)Summarize the conversation
3)Thank the caller

During the call:


Smile and maintain a pleasant expression
Be positive in your tone and language
Use the customer’s name
Speak clearly and use plain language
Listen carefully without interrupting
Be sincere, courteous, personable,
patient, and truthful
IMPROVE OUR CUSTOMER EXPERIENCE!

You might also like