Chapter 7: Case Solving
Case 1
To: info.McKinsey & Company.com
Subject: Asking information about service organization
Dear McKinsey,
This is Jennifer, General Manager of Service Organisation. We are arranging a service
organisation where student can inquires about the nature of their jobs, about strategies for career
success. I have got a lot of information and I would like to know more. If I got this answer and
meet our requirements we will take senior mentor from your company. So I wanted to know: 1)
why do you think this mentor opportunity is a good match for you? 2) Why would you like to be
a mentor at our organization? (3)What would you be doing if you were me now?(4)How do you
organize your time?(5)What do you think is your greatest strength?(6)What's One Thing You
Would've Done Differently?(7)What Factors Do You Consider Most Often When Planning for
the Future?
I want this answer in written form. I will confirm reservation when I get this answers .I will be
looking forward to your reply.
Sincerely yours,
Jennifer
Case 3
Please send us additional information we need to determine whether to opt a focus group
research through your marketing research firm named ‘Burke, Inc.’ Specifically we need answers
to this information:
1. What is the cost that will be incurred if we perform focus group research through your firm?
2. What amount of experience does your firm possesses for setting a focus group research
particularly aimed at post Baby Boomers?
3. Through what process or strategy your firm will be conducting the research.
We would appreciate having this information in time for our business within the 2 weeks of time.
I look forward to learning more about your firm.
Mr. Cooper
Assistant to Marketing Manager
Home Hardware
Phone: ************
www.homehardware.com
Case 5
Will you please answer the following questions about the online meeting software named
‘Zoom’? We are looking to use an online meeting technology as an alternative to face-to-face
communication.
1. How much will be the charge to use the paid version of the software?
2. Is the software viable enough in terms of security issues?
3. What’s the maximum number of participants that can join if we use the free version?
4. Are there any other drawbacks which might arise?
We would appreciate having this information in time for our business within 7 days of time. I
look forward to learning more about this technology from your response.
Mr. Bolt
Member of Management Team
Mazor’s Deli
Phone: ************
www.mazorsdeli.com
Case 12
Dear Artists,
Canon City has recently launched an exciting “Logo Submitting Competition” for Canon city
commission. The winning artist will receive $2,500 and a year of free advertising in the
commission’s monthly newsletter and on the commission’s website. To participate in this
competition artists are requested to follow this instruction written below.
Artist must be the residence of Canon City and have the proof of residency.
Logo must be submitting in “jpg format”.
Legal agreement relinquishing rights to royalties or profit from their work if the
commission choose their logo.
The logo can be sent through email or in the mail on a DVD.
I would appreciate if any artist adds other details which they think would be helpful. Also
remember, to maintain the steps is necessary because those who will violate any steps will be
immediately disqualified from the contest.
Mr. Arman
Executive
Downtown Area Development Commission.
Phone: *************
Fax: **************
www.canoncity.com
Case 16
Subject: Explaining the vacation request policy and process.
Dear employees,
Here is the information about the process of requesting for vacation time during the summer
which you wanted to know from me.
1. You are requested to submit your application for securing vacation except for the first
two weeks in June, the last week in July, and the first week in August.
2. You also need to let us know the company at least 1 week before your vacation is needed.
3. To seeking vacation, you need to feel up the online vacation leave form which you will
be able to found in “company website’s Vacation leave menu”.
4. After filling Vacation leave form. You will get a several user ID and your selected
password. To check your application result you need to login from company’s website by
using your user ID and password after 3 days of your application.
Wishing you all the best for your vacation and further needed for any inquiry about vacation
please contact with me.
Sincerely,
Arman Hossain Akash
Operation executive
Case 19
Subject: Appreciating idea about feature article
Dear Susan,
I appreciate your idea that you mentioned in your last email. I will write a feature article about
reducing multitasking and increasing mindfulness at work. I have already got approval of Human
Resources department in this regard. I will try my best to accomplish this and you will get credit
for your suggestion.
Thanking You,
Richard
Case 21
Subject: Thanking for the fundraising opportunity
Dear Mr. Seltzer,
I agree to your proposal. Our club would like to take part and grab the opportunity presented by
you.
Thanks for choosing our organization for this fundraising activity. It will be highly helpful of
you to pay for our student organization on a cross-country trip to attend a competition. Let me
know how many people have to be at the table at any given time. The time has to be convenient
for you as well as the members. In this case, let me know about the duties in shifting basis.
I am looking forward to hear from you soon.
Thanking You,
Richard
Case 22
Subject: Appreciation for the company visit
Dear Shelly,
Thank you for giving me such a great opportunity to visit your company. The reading materials
you gave helped me increase my knowledge about your company and the industry. I feel much
honored that you included me in a meeting with your team and invited a couple of entry-level
employees. I would like to express my utmost gratitude for spending some time with me despite
being so busy.
I am looking forward to talk to you soon.
Sincerely,
Adam
Case 23
Dear [Customer],
You have received this message as you have ordered a product from AutoGeek.com. If you want
to call off our transaction relation for now please let us know. You have to do just a simple thing
by replying blank message to [email protected].
Please advise us if you want to do any change in product or cancel any order, as we start
processing order as soon as they are placed.
We are currently checking your credit information availability. You will be notified to receive a
sales invoice once your order has been assembled and packaged. If the notification of receiving
invoice failed to send or somehow not received by you within 24 hours please let us know by
contacting with us.
Your invoice number is 11 – 387520
All orders are ship no. and signature required. Please be aware that the orders are only shipped
on business days, we have no system of holiday or weekend delivery. We place our orders after 5
pm. EST will ship the following business day. A tracking number will be sent to you through
email within 1 or 2 business days.
For FAQs: Visit our website and click on customer service.
Thank you for buying from AutoGeek.com.
Case 25
To: ABC Company Ltd.
Attn: Suzanne Miller
Fax: 02 6333 9999
From: Mama Mia’s Restaurant
Contact Number: 0666 266 456
Return Fax: 03 2666 4444
Pages: 1
Re: Mama Mia
Dear Madam,
I do hereby confirm the mistake of your delivered misspelled T-Shirts. We would appreciate it if
you would arrange for the replacement of the misspelled T-Shirts and advise us how you wish to
handle the return of the T-Shirts.
Yours Sincerely,
Mama Mia
Owner of the Mama Mia’s Restaurant
Case 27
Dear Mr. Arojo,
Thanks for contacting us and giving us an opportunity to work with you and DeZine.
It is good to know that you want a creative site using modern Web technologies and pay an
account on the user friendly, navigated and visually appealing sites. We are assuring you that
you project is on the right hand and we are also willing to give the cost information in detail to
the investing companies. The contracts or subcontracts also will be notified as well as the
properties will be by your name.
We genuinely appreciate your orders and the process of describing the terms. We are determined
to serve well as long as you require our works for you and your company.
Sincerely,
‘Y’
Case 33
22 March, 2021
From: zorah’[email protected]
To: [email protected]
Subject: Confirmation for your order
Dear Komal Gupta,
Thank you for your order. This email is to acknowledge the receiving of your order and to
inform you that the order is now under process.
Your order is full olives, waive, tabouli lummus and pita bread, flavored rice, grape leaves
stuffed with lamb (2 for per person is ordered for your invited 40 people). We will send the foods
according to your choice right in time. Enclosed with this message is a copy of your invoice.
Feel free to contact us anytime if you have any question or trouble regarding the order.
Yours Sincerely,
Zorah
Owner of the Zorah’s Restaurant
Case 34
23 March, 2021
Robin Heinze
Ridge Printings & Advertisements
Dear Mr. Robin,
I am concerning about a recent work of banner for a German company that you had designed. I
had sent you the company’s name via email and phone. But you misspelled the company’s name.
You are completely responsible for this. Also you could not change the banner before the
meeting.
For your mistake, I lost my face in front of my client. So, you will not be paid the charge for the
design of the banner.
Yours Sincerely,
Remington
Manager of Ridge Printings & Advertisements
Case: 38
Subject: Picking up the extra display case.
Mr. Warburg
Please send someone to pick up the extra display case as soon as possible.
Few days ago, we ordered three display cases from Warburg Furniture. But this morning I
received four display cases. In which there is an extra. Due to space constraints in my showroom
I could not take this extra one.
Please let me know how you want to handle the return of the extra one.
Thanks
Owner of Lakewood Confectioners
Case: 40
Subject: About paycheck transfer.
Ms. Wong
Your paycheck has been transferred to your savings account and reversed the service charges.
Due to some mechanical problems, your funds were not transferred on time. We are sincerely
sorry for this. We hope it will not happen again. Using the automatic payment option offered by
the power company and many other services you will not have to worry about your checking
account or even having to transfer money to your account each month.
We are always pleased to have you with our company. We hope we can serve you in a timely
manner.
Sincerely
Customer service assistant
Power Company
Case: 42
Subject: Partial refund on your bill.
Mr. Canduce
We adjusted your bill and decided to give partial refund as soon as possible.
Your satisfaction with our service is important for us. We have thoroughly checked that night
schedule. The sad thing is that there were some problems in our regular schedule due to the
emergency arrangements for some of the guests of the honorable mayor that night.
We sincerely apologize for that day. We hope that such incidents will not happen again in the
future and our business relationship will stay well.
Bob Sawyer’s
Office assistant
Sawyer Steakhouse
Case: 43
March 30, 2021
Ms. Julie Todd
25, parkway heights,
Santa Fe, NM
Dear Ms. Todd,
We regret to let you know that the Eileen Fisher knit jacket you brought in last week could not
be restored. As you have trusted us with your goods for a long time, you know that out cleaners
rarely make such mistakes. We sincerely apologize for this mistake.
According to our company policy, our adjustment chart suggests that we credit your account for
half the price of the jacket. We can adjust your bill. We will refund the cleaning charge and add
$125 for the jacket.
In such circumstances, we keep the shrunken jacket back to avoid encouraging customers to
make such claims again. However, if you want the jacket back we cannot adjust the bill. Let us
know whether you want the jacket back or the credit in your account.
We are sorry for our mistakes and we promise to provide you with the best possible service in
the future.
Feel free to reach out to us.
Sincerely,
Jenifer Shaw
Manager
Case: 47
March 21, 2021
OBJECT: FMLA LEAVE REGULATIONS REMINDER
Dear employees,
Employers have come a long way from the days when children and adults alike worked 14-hour
days six days a week. In fact, today’s organizations, including ours have become very family
friendly. Our adherence to the Family and Medical Leave is an important aspect to our
commitment employees and their families.
Who is eligible?
Employees who have at least one year of service and have worked a minimum of
2000 hours during the year before the leave is requested
When may FMLA leaves be taken?
These leaves may be taken for the birth of a child, seriously ill family members, or for
your own health condition. Employees get a total of 12 weeks of FMLA leave.
How far in advance must the leave be requested?
When a leave is foreseeable, the request must be made at least 5 days in advance
What is “Leave donation?”
Leave donation enables employees to donate some of their accumulated sick leave or
vacation time to employees who have taken unpaid leave.
How “Leave donation” works?
When an employee runs out of unpaid leave time but still needs time off he/she can
request or formally apply to use some of the leave available donated leave.
More details about taking leave under the FMLA are covered in the website
(www.dol.gov/esa/whd/regs/compliance/whdfs28.pdf). If you have any questions, please feel
free to ask me.
Sincerely,
Daniel Richardson
Office manager, Human resources
Case: 49
March 21, 2021
Dear colleagues,
I, on behalf of the HR team would like to introduce you to our new skill development program.
As a public relation company, we have to deal with different types of situation. Now to keep up
with other companies HR has decided to introduce some workshop to sharpen your skills. The
professional skill development program we have introduced is a program for the employees to
attend and will be held on workdays.
For the next six months, workshops will be held once a month for an hour or so. We offer
workshops conducted by experts. Six skills have been chosen for this program.
The skills we have chosen are
Conflict resolution & negotiation
Email etiquette
Conveying professionalism
Team work & leadership
Empathy & emotional intelligence
Adaptability
The program will start from April. The workshops will be held on the first Monday of every
month.
We invite you to join these workshops to sharpen your skills. Let me remind you that attending
all of them is not necessary. You can look through the skills and choose which one you would
like to attend. In addition, the employees are paid to attend these workshops
I cordially invite you to join the professional skill development program and gain a boost in your
professional career.
To participate in this program please contact the HR team or me before April 2nd, 2021.
Sincerely,
Jim brown
HR manager
Case: 50
IT Doctors
MEMORANDUM
To: All staff
From: FatihaNijhum
Date: March 15, 2021
Subject: Sexual Harassment Policy
In support of our commitment of maintaining a positive and productive work environment free
from any harassment or discrimination IT Doctors is announcing a ‘Sexual Harassment Policy’
starting next month, April 01, 2021.
This policy will discuss the ways employees can identify harassment, discrimination and related
misconduct, prevent their recurrence and report such to the appropriate department.
We hope for everyone’s continued cooperation and commitment to the safety and well-being of
our company.
Case: 52
DATE: July 25, 2021
TO: All staff
FROM: Fatiha Nijhum, General Manager
SUBJECT: Making Strides against Cancer walk’21
Like previous years our company will soon be arranging this year’s ‘Making Strides Against
Breast Cancer’ walk sponsored by American Cancer society.
A meeting has been called in this regard on July 28, Wednesday. This meeting will cover insight
and information about the event, location, required training and benefits.
In ‘Making Strides Against Breast Cancer’ participants walk to celebrate and honor breast cancer
survivors and caregivers, educate the public about prevention and detection of reducing the risk
of the disease and rise fund to help end breast cancer.
Please not that attending this meeting will not oblige one to participate in the walk. Those willing
to join this team may sign up at the end of the meeting or inform me within August 3.
We look forward to your active participation and cooperation.
