BAMM-6206-2013T(UGRD) Human

Resource Management

PQ1

A (n) ____ explains, in written form, what a job is called, what it requires to be
done, where it is to be done, and how it is to be done.

Select one:
a. job description
b. work sample
c. organizational chart

d. job position

A job specification concentrates on the knowledge, skills, abilities, and other

characteristics needed to perform the job.

Select one:
True

False

The simplest unit of work that involves a very elementary movement is known
as a(n) ____.

Select one:
a. occupation
b. job
c. task

d. micromotion

A human resource department normally acts in an advisory capacity and does

not have authority over operating managers.

Select one:
True

False

Which of the following information does a job specification provide?

Select one:
a. The duties and responsibilities involved in a job
b. The meetings to be attended and reports to be filed by a jobholder
 c. The knowledge, skills, abilities, and other characteristics needed to perform a
job

d. The supervision a jobholder will receive

Which of the following is NOT an advantage of an older workforce?

Select one:
a. Adaptability
b. Stability
c. Reliability

d. Experience

The ____ labor force is the smallest group in the U.S. labor force.

Select one:
a. white
b. Black
c. Asian

d. Hispanic

Duties, when combined with responsibilities (obligations to be performed),

define a(n) ____.

Select one:
a. micromotion
b. task
c. element

d. position

Fundamental rethinking and radical redesign of business processes to achieve

dramatic improvements in cost, quality, service, and speed is known as ____.

Select one:
a. Reverse mentoring
b. Outsourcing
c. Rightsizing

d. Reengineering

Introduction of new employees to an organization, work unit, and job is known

as ____.

Select one:
a. orientation
b. recruitment
c. appraisal
d. selection

PQ2

According to the Equal Employment Opportunity Commission (EEOC) and the

courts, inquiries about race, color, national origin, or religion are illegal per se.

Select one:
True

False

Chemical testing employees for drugs or AIDS is not prohibited.

Select one:
True

False

The purpose of an employment application form is to:

Select one:
a. Screen out unqualified applicants
b. Inform the applicants about the job responsibilities
c. Test applicants' interpersonal skills.

d. Inform the applicants about the selection criteria.

Recruitment from within can have a significant, positive effect on employee

motivation and morale.

Select one:
True

False

An applicant flow record is required mandatorily to be filled by all job applicants

as part of the selection process.

Select one:
True

False

Which of the following normally follows recruitment?

Select one:
a. Job analysis
b. Job description
c. Human resource planning

d. Selection

____ involves seeking and attracting a pool of people from which qualified
candidates for job vacancies can be chosen.

Select one:
a. Requisition
b. Orientation
c. Appraisal

d. Recruitment

Courts have ruled that an individual's arrest record is a lawful basis for refusal to
hire.

Select one:
True

False

When recruitment is done from internal sources, it increases the likelihood of

employees having inaccurate expectations from an organization.

Select one:
True

False

A personnel requisition form is used to:

Select one:
a. Report to management various statistics related to applicants for a job.
b. Formally report the utilization of various protected employee classes in an
organization.
c. Gather a group together to plan how to conduct a recruitment effort.

d. Officially request that the human resource manager take action to fill a
particular position.

PRELIM EXAM

Unions generally prefer promotions based on seniority for unionized jobs.

Select one:
True

False
Talent management involves identifying and developing outstanding performers
only in the middle management.

Select one:
True

False

Which of the following tests is most likely to be administered while hiring people
to fill assembly-line jobs?

Select one:
a. Perception speed test
b. Reasoning test
c. Verbal-aptitude test

d. Psychomotor test

The ____ is a handbook that summarizes a wide variety of commercial tests and
also provides an evaluation of the tests by several experts.

Select one:
a. Knowledge Measurements Journal
b. Test Evaluation Book
c. Mental Measurements Yearbook

d. Uniform Guidelines

An employer can refuse to hire on the basis of an applicant's prior arrest and
conviction record, if:

Select one:
a. A judicial appeal upheld a prior decision.
b. The company prides itself on a perfect record by all employees.
c. A lower court granted probation to the applicant at some point.

d. The employer can show that such a policy is job related.

Job design addresses the basic question of how a job is to be performed, who is
to perform it, and where it is to be performed.

Select one:
True

False

Which of the following is a disadvantage generally associated with recruiting

from internal sources?

Select one:
a. It reduces an organization's return on its investment in the workforce.
b. It reduces promotion opportunities for the employees.
c. Employees tend to have inaccurate expectations from the organization.

d. New ideas and innovations may be stifled.

The human resources (HR) of an organization represent one of its largest

investments.

Select one:
True

False

Which of the following major human resource functions within an organization

would include designing discipline and grievance handling systems?

Select one:
a. Human resource development
b. Employee and labor relations
c. Compensation and benefits

d. Human resource planning, recruitment, and selection

Perception speed tests measure a person's ability to visualize objects in space

and determine their relationships.

Select one:
True

False

The Rorschach inkblot test and the Thematic Apperception Test (TAT) are
examples of ____.

Select one:
a. proficiency tests
b. job knowledge tests
c. personality tests

d. psychomotor tests

The average age of the American workforce is:

Select one:
a. Decreasing.
b. Impossible to predict.
c. Constant.

d. Increasing.
The primary problem with using ____ for employee selection purposes is that
responses to the questions are not always sincere.

Select one:
a. psychomotor tests
b. graphology
c. interest tests

d. proficiency tests

A (n) ____ is an aggregation of two or more micromotions and is usually thought

of as a complete entity.

Select one:
a. responsibility
b. task
c. element

d. duty

A (n) ____ is a written synopsis of the nature and requirements of a job.

Select one:
a. job description
b. organizational chart
c. executive summary

d. job specification

Which of the following sources of recruitment concentrates on high-level, or

executive, recruiting?

Select one:
a. Temporary help agency
b. Employee leasing company
c. Campus recruiter

d. Headhunter

Which of the following is a prerequisite to the selection process?

Select one:
a. Appraisal
b. Recruitment
c. Employee orientation

d. Exit interview

Questions about a person's race, color, national origin, or religion should be

avoided in an application form because:
Select one:
a. Recruitment ads specify that certain minorities need not apply
b. Addressing such matters is illegal in any circumstance.
c. Such questions should be reserved for the interview time.

d. Recording of such information can be proven as discriminatory.

Which of the following is true of cooperative work programs?

Select one:
a. They are suitable only for high-level, or executive, positions.
b. They offer an opportunity for both a formal education and work experience.
c. They do not consider the pool of talent available in colleges and universities.

d. They are a type of internal source of recruitment.

The objective of an employee selection process is to attract qualified candidates

to apply for a job opening.

Select one:
True

False

Related tasks comprise the ____ of a job.

Select one:
a. elements
b. duties
c. macromotions

d. micromotions

Human resource management is seen as being much narrower and more

clerically oriented than personnel management.

Select one:
True

False

Large organizations use operating managers to perform human resource

functions instead of maintaining a human resource department.

Select one:
True

False

MQ1
A needs assessment is a systematic analysis of the specific training activities an
organization requires to achieve its objectives.

Select one:
True

False

Effective observations for determining an organization's training needs can be

adeptly conducted by:

Select one:
a. Outside experts who are trained in auditing.
b. members of the board of directors (BOD)
c. Human resource specialists who are trained in performing job analyses.

d. Employees who closely interact with customers and business clients.

Information related to food services and cafeteria should be provided during an

organizational orientation program as opposed to during a departmental and job
orientation program.

Select one:
True

False

Training needs must be determined prior to establishing training objectives.

Select one:
True

False

Which of the following is classified as a benefits topic in organizational

orientation programs?

Select one:
a. Reimbursement for job expenses
b. Labor costs involved
c. Counseling services available

d. Pay rates and ranges

Which of the following orientation strategies should a person adopt as the

human resource (HR) manager of a company?

Select one:
a. Give new employees menial tasks to perform in the first month.
b. Ask new employees to read a departmental procedure manual before starting
work.
c. Conduct brief orientation sessions spread over several days.

d. Plan a daylong orientation session.

A systematic analysis of the specific training activities an organization requires

to achieve its objectives is called:

Select one:
a. Utilization evaluation.
b. Needs assessment.
c. Regression analysis.

d. Service gap analysis.

Which of the following would be grouped under the topic "economic factors"
during organizational orientation programs?

Select one:
a. The costs incurred on equipment
b. The tax shelter options provided
c. The procedure used to reimburse job expenses

d. The grievance procedures available

____ involves giving instruction, both on and off the job, in the practical and
theoretical aspects of the work required in a highly skilled occupation.

Select one:
a. Job posting
b. Apprenticeship training
c. Cross training

d. Job sharing

Which of the following topics should be covered during a departmental and job
orientation program as opposed to during an organizational orientation
program?

Select one:
a. Managerial staff information
b. Organization, structure, and relationship of company and its branches
c. Performance standards and basis of performance evaluation

d. Retirement plans and options

MQ2

The ____ of determining job value is objective and quantitative.

Select one:
a. job slotting method
b. job classification method
c. ranking method

d. point method

Base wages and salaries are the hourly, weekly, or monthly pay that employees
receive in exchange for their work.

Select one:
True

False

The first step in a job evaluation program is to gather information on the jobs
being evaluated.

Select one:
True

False

The degree of accomplishment of the tasks that make up an employee's job is

called:

Select one:
a. Endurance.
b. Job depth.
c. Job scope.

d. Performance.

Pals Computer Inc. is using the graphic rating scale method for its employees'
performance appraisal. Which of the following is a major weakness of this
appraisal method?

Select one:
a. This method includes only numerical ranges and completely avoids written
descriptions.
b. Evaluators fail to consider attendance, accuracy of work, and cooperativeness
when rating employees.
c. Evaluators are unlikely to interpret written descriptions in the same manner
due to differences in background, experience, and personality.

d. This method is suitable only for managerial employees.

Ability refers to the amount of energy an individual uses in performing a task.

Select one:
True

False

Which of the following is true about the job ranking method?

Select one:
a. It is used to indicate the relative degree of difference among jobs.
b. It evaluates jobs against a predetermined scale or class.
c. It produces an ordering of jobs.

d. It is the most often used job evaluation technique

In this method of job evaluation, certain classes of jobs are defined on the basis
of differences in duties, responsibilities, skills, working conditions, and other job-
related factors. Identify the method.

Select one:
a. Job ranking
b. Factor comparison method
c. Job grading

d. Point method

A major disadvantage of the point method of job evaluation is that it:

Select one:
a. Is relatively time-consuming and costly to develop.
b. Is not detailed and specific.
c. Evaluates a job only in comparison to other positions.

d. Fails to allow evaluators to assign monetary values to jobs.

MIDTERM EXAM

The process of evaluating and communicating to an employee how he or she is

performing a job and establishing a plan of improvement is referred to as:

Select one:
a. Job analysis.
b. Benchmarking.
c. Career plateauing.

d. Performance appraisal.
Which of the following is a disadvantage of the job classification method of job
evaluation?

Select one:
a. It is susceptible to abuse by evaluators due to generalities
b. It is limited to smaller organizations where employees are very familiar with
various jobs.
c. It needs to be updated frequently because classifications are specific and not
broad.

d. It assumes equal intervals between the rankings, and this is usually not true.

Most behaviorally anchored rating scales (BARSs) use the term job dimension to
mean those broad categories of duties and responsibilities that make up a job.

Select one:
True

False

Which of the following is a disadvantage of the factor comparison method of job

evaluation?

Select one:
a. It is not easily adapted to changes in the jobs being evaluated.
b. It is complicated because it breaks down compensable factors into
subfactors.
c. It fails evaluate jobs on a component basis.

d. It disregards external market wage rates.

A new employee's orientation responsibilities are normally shared between the:

Select one:
a. Human resource department and the new employee's immediate manager.
b. New employee's peers and customer relationship managers.
c. New employee's subordinates and the line manager.

d. Human resource department and the top management of the company.

____ refers to the amount of energy (physical and/or mental) an individual uses
in performing a task.

Select one:
a. Interest
b. Agility
c. Effort

d. Ability
The primary method for determining the relative worth of jobs to an organization
is termed:

Select one:
a. Job positioning.
b. Job evaluation.
c. Job scoping.

d. Job enrichment.

The profit margin of an organization is one of the topics covered during a

departmental and job orientation program.

Select one:
True

False

To keep its compensation system fair and competitive, GD Systems Inc. has
developed a new base wage and salary system. The primary objective of this
system should be to establish an equitable compensation for employees based
on ____.

Select one:
a. the demand for a job in the market
b. their seniority alone
c. their jobs and levels of performance

d. the prevailing cost-of-living alone

In the checklist appraisal method, a rater indicates judgments using:

Select one:
a. Descriptive paragraphs.
b. A seven-point scale.
c. Yes-or-no responses.

d. A six-square grid.

A good rule of thumb when doing a wage survey in conjunction with either the
point or factor comparison method is that a minimum of ____ percent of the jobs
in an organization should be surveyed to make a fair evaluation of the
organization's pay system.

Select one:
a. 20
b. 30
c. 5
d. 50

It is generally recommended that informal performance appraisals should be

conducted two or three times a year for most employees.

Select one:
True

False

Ordinarily, the largest portion of an employee's total compensation consists of:

Select one:
a. Fringe benefits.
b. Incentives or commissions.
c. Base wages or salaries.

d. Deferred bonuses

The focus of the behaviorally anchored rating scale (BARS) and, to some extent,
the graphic rating scale and checklist methods of performance appraisal is
primarily on performance outcomes.

Select one:
True

False

Determinants of performance include all of the following EXCEPT:

Select one:
a. Effort.
b. Role perception.
c. Diversity.

d. Ability.

An employee's lack of time or conflicting demands upon it, inadequate work

facilities and equipment, restrictive policies that affect the job, lack of
cooperation from others, type of supervision, temperature, lighting, noise,
machine or equipment pacing, shifts, and even luck, are all examples of:

Select one:
a. Environmental factors as performance obstacles.
b. Direct determinants of employee performance.
c. Affirmative action plans as they relate to performance.

d. Task perceptions as they relate to performance.

In an organization, who has the primary responsibility for a new employee's job
training?

Select one:
a. The new employee's manager
b. The top management
c. The new employee's coworkers

d. The external auditor

The critical-incident appraisal method requires an evaluator to keep a written

record of job behaviors that illustrate both the satisfactory and unsatisfactory
performance of the employee being rated.

Select one:
True

False

Job evaluation is a systematic determination of the value of each job in relation

to other jobs outside an organization.

Select one:
True

False

Classes of jobs that for pay purposes are grouped on the basis of their worth to
an organization are called:

Select one:
a. Pay bands.
b. Pay grades.
c. Pay ranges.

d. Pay slots.

Usually, the human resource (HR) manager should bear full responsibility for a
new employee's orientation.

Select one:
True

False

An orientation kit is normally prepared by:

Select one:
a. The human resource department.
b. The top management.
c. A new employee's coworkers.

d. A new employee's immediate manager.

Effective observations for determining an organization's training needs can be

adeptly conducted by:

Select one:
a. Human resource specialists who are trained in performing job analyses.
b. Employees who closely interact with customers and business clients.
c. members of the board of directors (BOD)

d. Outside experts who are trained in auditing.

It is easier for new employees to absorb all the information in a company

orientation program in one long session when compared to brief sessions spread
over several days.

Select one:
True

False

When the point method of job evaluation is used, all jobs in an organization
must be examined and evaluated.

Select one:
True

False

Maroon Hotels Inc. is using the behaviorally anchored rating scale (BARS)
method of employee performance appraisal. What is the advantage of using
BARS?

Select one:
a. It allows the active participation of both managers and job incumbents.
b. It focuses on performance outcomes rather than functional behaviors.
c. It does not require separate appraisal forms for different jobs.

d. It is an extremely simple and easy appraisal method to develop and execute.

The factor comparison method of job evaluation is similar to the point method
with the exception that the factor comparison method eliminates the use of a
monetary scale.

Select one:
True
 False

Which of the following acts does not permit the use of ranking methods for
federal employees?

Select one:
a. The Civil Service Reform Act
b. The Employee Free Choice Act
c. The National Labor Relations Act

d. The Equal Employment Opportunity Act

Which of the following is a method of performance appraisal that attempts to

eliminate evaluator bias by making a rater rank statements that are seemingly
indistinguishable or unrelated?

Select one:
a. Critical-incident appraisal
b. 360-degree feedback
c. Graphic rating scale

d. Forced-choice rating

In some organizations, a new employee's coworkers conduct the job orientation.

This type of an orientation is termed a ____.

Select one:
a. Buddy system
b. Cartel arrangement
c. Lateral orientation

d. Vertical orientation

Which method is most commonly reserved for appraisal of managers and

professionals?

Select one:
a. Management by objectives
b. Micromanagement programs
c. Work standards appraisal

d. Critical-incident appraisal

Who conducts the job orientation for a new employee in a "buddy system"?

Select one:
a. A coworker
b. A human resource manager
c. An internal auditor

d. A line manager

The following guidelines should be followed when conducting wage and salary
surveys EXCEPT:

Select one:
a. Disregard variations in job descriptions.
b. Correlate survey data with adjustment periods.

c. Assess the participating companies for comparability.

`Compare more than base wage or salary.

Which of the following organizational orientation topics is classified within the

compensation area?

Select one:
a. Tax shelter options
b. Profit margins
c. Advances on pay

d. Insurance

Which of the following is a typical responsibility of a human resources

department regarding performance management?

Select one:
a. Reviewing appraisals with employees
b. Completing the forms used in appraising employees
c. Evaluating the performance of employees

d. Training managers in conducting performance appraisals

JF Software Inc. has decided to use the factor comparison technique for job
evaluation. This method will require evaluators in the organization to conclude
the evaluation by linking each compensable factor to a:

Select one:
a. Point scale.
b. Monetary scale.
c. Social grid.

d. Growth matrix.

The orientation from coworkers often provides new employees with inaccurate
and misleading information.

Select one:
True
 False

Which of the following orientation strategies should a person adopt as the

human resource (HR) manager of a company?

Select one:
a. Give new employees menial tasks to perform in the first month.
b. Ask new employees to read a departmental procedure manual before starting
work.
c. Conduct brief orientation sessions spread over several days.

d. Plan a daylong orientation session.

Which of the following employee ranking systems assumes the performance

level in a group of employees will be distributed according to a bell-shaped, or
"normal," curve?

Select one:
a. Forced distribution method
b. Alternation raking
c. Paired comparison ranking

d. Free determination method

In the ____ of job evaluation, job subfactors are used to describe compensable
factors in detail.

Select one:
a. ranking method
b. job classification method
c. point method

d. factor comparison method

Generally, one of the responsibilities of line managers in performance

management is to maintain a reporting system to ensure that appraisals are
conducted on a timely basis.

Select one:
True

False

Which of the following is an advantage of the job ranking method of job

evaluation?

Select one:
a. It is easily adaptable to large organizations.
b. It is objective in nature
c. It evaluates jobs against a predetermined scale.

d. It is easy to explain.

An effective departmental and job orientation method is to give new employees

a departmental procedures manual to read and put them on menial tasks for the
first couple of weeks.

Select one:
True

False

Which of the following is a typical step in the management by results process?

Select one:
a. Describing an employee's performance in written narrative form
b. Measuring objective achievement
c. Rating employees based on accuracy of work

d. Keeping a written record of performance-related incidents as they occur

FQ1

Incentive plans usually function in place of the base wage/salary structure.

Select one:
True

False

The number of organizations that are extending benefits coverage to include

unmarried heterosexual and homosexual partners of unmarried employees has
shown:

Select one:
a. A declining trend.
b. A mixed response.
c. No visible change.

d. A growing trend.

Employee benefits are those rewards given only to employees retiring from an
organization.

Select one:
True
 False

All employee benefits are legally required benefits.

Select one:
True

False

Taurus Apparel Inc. uses a differential piece rate plan to reward good
performance among its employees. In this incentive plan, the rate paid per unit
produced is raised:

Select one:
a. After a given number of pieces have been produced.
b. Based on the performance of the least productive employee.
c. For each piece that exceeds standard quality.

d. With each piece produced.

Piece rate plans have been in effect for over 150 years.

Select one:
True

False

Unemployment compensation is designed to provide funds to employees who

have lost their jobs through no fault of their own and who are seeking other jobs.

Select one:
True

False

Certain employee benefits can be reserved for company executives only.

Select one:
True

False

For premium-priced stock options, a stockholder realizes a gain only when the:

Select one:
a. Selling price is equal to the exercise price.
b. Selling price is lower than the exercise price.
c. Market value is equal to the exercise price.

d. Market value exceeds the exercise price.

A merit pay increase is:
~Paid only if an employee is not eligible for bonus.

Select one:
a. Perpetuated year after year.
b. Based on seniority alone.

c. Fixed by the government.

FQ2

A form of bargaining in which several unions bargain jointly with a single

employer is known as:

Select one:
a. Gissel bargaining.
b. Bad faith bargaining.
c. Pattern bargaining.

d. Coordinated bargaining.

The process in which the parties involved in a dispute agree to settle their
dispute through the use of an independent third party, who imposes a binding
decision, is called:

Select one:
a. Conciliation.
b. Coordinated bargaining.
c. Mediation.

d. Arbitration.

If at least ____ percent of the employees in an organization sign the

authorization cards, the National Labor Relations Board (NLRB) may be
requested to come in and supervise an election organized to vote for or against
representation by a union.

Select one:
a. 50
b. 30
c. 80

d. 60
Over 60 percent of employees in an organization must sign authorization cards
before the National Labor Relations Board (NLRB) may be requested to come in
and supervise a union election.

Select one:
True

False

A condition prohibiting an employer from hiring anyone other than a union

member is called a(n):

Select one:
a. cartel agreement
b. embargo
c. closed shop

d. lockout

Generally, employees in favor of a union can orally solicit support from other
employees in work and nonwork areas during work time.

Select one:
True

False

When an employee has a complaint against management, the employee

normally uses the organization's disciplinary procedure to resolve the problem.

Select one:
True

False

Employees opposing unionization would likely cite any of the following reasons
EXCEPT:

Select one:
a. Political influence peddling.
b. Pressure to go along with union decisions.
c. Inadequacy of company management.

d. Misuse of union dues.

An open-door policy:

Select one:
a. Allows an employer to terminate an employment relationship at any time for
virtually any reason or for no reason at all.
b. Requires a new employee to sign an "open-door" agreement as a condition of
employment.
c. Requires a manager to take disciplinary against an employee in public.

d. Gives an employee the right to appeal a disciplinary action taken against him
or her to the manager's superior.

An agreement between an employee and an employer stipulating that, as a

condition of employment, the worker would not join a labor union is known as
a(n):

Select one:
a. Yellow-dog contract.
b. Cartel.
c. Embargo.

d. Blacklist contract.

FINAL EXAM

____ involves asking labor unions to make concessions on wages and benefits
and occurs in industries especially hard hit by foreign competition.

Select one:
a. Pattern bargaining
b. Plea bargaining
c. Take-back-bargaining

d. Coordinated bargaining

Craft unions can include skilled and unskilled workers, whereas industrial unions
can enroll only skilled workers.

Select one:
True

False

According to Equal Employment Opportunity Commission (EEOC) guidelines,

under no circumstances can the content of help-wanted ads indicate any race,
sex, or age preference for a job.

Select one:
True

False

The federal law which made closed shops and preferential shops illegal was the:
Select one:
a. Taft-Hartley Act.
b. Wagner Act.
c. Hatch Act.

d. Norris-La Guardia Act.

Which of the following is a major benefit of employee stock ownership plans to

stockholders?

Select one:
a. Provides ready market to sell stock
b. Allows an organization to use of pretax dollars to finance debt
c. Limits organizational control to the top management

d. Increases cash flow

Which of the following statements is true regarding the American Federation of

Labor-Congress of Industrial Organizations (AFL-CIO)?

Select one:
a. It is a federation of unions.
b. Its members are appointed by the President.
c. It negotiates all union contracts in the United States.

d. It administers the Civil Service Reform Act.

Noba Products Inc. has decided to take the total rewards approach to designing
a base wage/salary structure. Which of the following will be true of Noba
Products Inc?

Select one:
a. The company will place more emphasis on lower-cost rewards rather than
compensation and benefits.
b. The company will provide a limited array of rewards to its employees.
c. The company will rely only on pay and benefits when developing a strategy to
motivate employees.

d. The company will not be able to effectively engage a diverse workforce.

Which of the following is a guideline for effectively communicating human

resource programs?

Select one:
a. Ignore the perceptual and behavioral aspects of communication.
b. Transmit data instead of information.
c. Disregard the cultural and global aspects of communication.

d. Avoid communicating in peer group or "privileged-class" language.

The internal stages of appeal in a grievance procedure are completed within one
to two weeks.

Select one:
True

False

The Equal Employment Opportunity Commission (EEOC) encourages

organizations to avoid recruiting primarily by ____ and walk-ins.

Select one:
a. employment agencies
b. online recruitment
c. employee referral

d. campus recruitment

Traditional job previews set the initial job expectations of new employees too
high.

Select one:
True

False

The Scanlon plan technically is not a profit-sharing plan, but it is a plan that
shares with employees measurable savings in labor and production costs.

Select one:
True

False

The largest organizational unit within the union movement emerged with the
merger between the:

Select one:
a. United Mine Workers and the American Federation of Labor.
b. American Federation of Labor and the Congress of Industrial Organizations.
c. Knights of Labor and the Congress of Industrial Organizations.

d. Knights of Labor and the United Mine Workers.

Union security clauses deal with the status of employee membership in a union
and attempt to ensure that the union has continuous strength.

Select one:
True

False
Spacing out training over a period of time facilitates the learning process.

Select one:
True

False

Impartiality in grievance arbitration is reflected in:

Select one:
a. An arbitrator's right to work outside the framework that the involved parties
have negotiated in their collective bargaining agreement.
b. The even sharing of an arbitrator's fee by the involved company and the
union.
c. An arbitrator's power to subpoena witnesses or records.

d. The effort made by courts to ensure that an arbitrator has never ruled on a
similar case.

A Scanlon plan is ordinarily a (n) ____ incentive.

Select one:
a. individual
b. team-based
c. group

d. organizationwide

____ can be defined as "the raw material from which information is developed
and it is composed of acts that describe people, places, things, or events that
have not been interpreted."

Select one:
a. Metrics
b. Communication
c. Knowledge

d. Data

Under a typical skill-based pay system, companies hire employees at above-

market rates.

Select one:
True

False

According to discipline rules in typical labor contracts, the first act of discipline
in a minor offense is usually a:
~Two-day suspension.
Select one:
a. One-day suspension.
b. Class-action suit.

c. Written warning.

The ____ rule is a limit used to determine whether or not there are serious
discrepancies in hiring decisions and other employment practices affecting
women or minorities.

Select one:
a. 2/3rds
b. 70/30
c. 50/20

d. 4/5ths

Strikes and lockouts are two names for the same type of job action.

Select one:
True

False

It is not unusual for line managers in small organizations to recruit and interview
job applicants.

Select one:
True

False

The organization Rachelle works for permits her to start her workday early by 7
a.m. and finish by 3 p.m. This arrangement allows Rachelle to spend some
quality time with her children as well as attend to other household
responsibilities. Which of the following work arrangements does this scenario
best illustrate?

Select one:
a. Compressed work week
b. Flextime
c. Telecommuting

d. Job rotation

Which of the following is NOT a benefit of a skill-based pay system?

Select one:
a. Inspires higher quality and quantity productivity levels
b. Improves understanding of a company's operation
c. Decreases labor costs

d. Works well in unionized organizations

Fees charged by arbitrators in grievance arbitration are normally paid on a 50-

50 basis by a company and the union.

Select one:
True

False

A successful and widely accepted method for imparting training in organizations

is to first give trainees a brief overview of the job as a whole and then divide it
into portions for in-depth instruction.

Select one:
True

False

____ is the inclination of a manager to rate most employees' performance near

the middle of the performance scale.

Select one:
a. Fundamental attribution error
b. Leniency error
c. Central tendency error

d. Recency error

Three Crescent Inc. offers its employees the option of flexible-benefit plans. In
this context, which of the following is a requirement resulting from Internal
Revenue Code's Section 125 and/or The Deficit Reduction Act (DEFRA)?

Select one:
a. Employee benefits elections must be revocable.
b. Employees will need to complete more than three years of service before
becoming eligible under the plan.
c. Employees will not be allowed to carryover individual balances if the selected
benefits are not fully used.

d. Employees must be allowed to make a choice only among taxable benefits.

Predictive validation is used frequently for employment tests because it is cost-

efficient and fast.

Select one:
True

False
A gain-sharing program is also known as a performance-sharing plan.

Select one:
True

False

The greatest criticism of grievance procedures that undergo the full process is
the:

Select one:
a. Amount of time required for resolving an issue.
b. Lack of enforceability of a final decision.
c. Involvement of a union at all stages.

d. Lack of internal stages of appeal.

Which of the following acts established the National Labor Relations Board
(NLRB)?

Select one:
a. The Taft-Hartley Act
b. The Railway Labor Act
c. The Wagner Act

d. The Norris-La Guardia Act

The Federal Labor Relations Authority (FLRA) is composed of four members

usually from a single political party.

Select one:
True

False

Which of the following acts is aimed primarily at regulating internal union affairs
and protecting the rights of individual union members?

Select one:
a. The Taft-Hartley Act
b. The Landrum-Griffin Act
c. The Norris-La Guardia Act

d. The Wagner Act

A manager should always administer discipline publicly in order to regain control

of a situation; except in case of gross insubordination or flagrant and serious
rule violations, where a private reprimand is required.

Select one:
True
 False

Which of the following areas of training evaluation attempts to measure changes

in variables such as reduced turnover, reduced costs, and improved efficiency?

Select one:
a. Reaction
b. Learning
c. Results

d. Behavior

Right-to-work laws are now illegal in all 50 states due to the passage of the Taft-
Hartley Act.

Select one:
True

False

Which of the following statements is true regarding the National Labor Relations
Board (NLRB)?

Select one:
a. The board members serve for a three-year term.
b. Its members are appointed by the President of the United States.
c. The board is a seven-member panel.

d. It was established by the Clayton Act.

For group life insurance, physical examination is usually required for coverage.

Select one:
True

False

The progress of an individual or group as a result of training can be plotted on a

chart to form a(n):

Select one:
a. Learning curve.
b. Skills map.
c. Knowledge inventory.

d. Utility curve.
Organizational inducements are all the positive features and benefits an
organization offers to attract job applicants.

Select one:
True

False

It is generally recognized that skill-based pay systems work well in unionized

organizations.

Select one:
True

False

Which of the following is a measurement and control system that uses a mix of
quantitative and qualitative measures to evaluate performance within
organizations?

Select one:
a. HR metrics
b. Gap analysis
c. Balanced scorecard

d. SWOT analysis

With which of the following flexible work arrangements is the potential

disadvantage of fatigue typically associated?

Select one:
a. Job sharing
b. Telecommuting
c. Condensed work week

d. Crowdsourcing

True Workers Union (TWU) and Save Employees Union (SEU) have merged to
form a new union called the Union of True Employees (UTE). This is an example
of a (n) ____.

Select one:
a. acquisition
b. amalgamation
c. diversification

d. absorption

Telecommuting is the practice of working at home or while traveling and being

able to interact with the office.
Select one:
True

False

Title VII of the Civil Rights Act prohibits the use of age as the basis of any
employment condition.

Select one:
True

False

Federal Services Impasses Panel (FSIP) is an entity within the National Labor
Relations Board (NLRB).

Select one:
True

False

The sociotechnical approach to job design was first introduced as an alternative

to the situational approach to viewing job design.

Select one:
True

False

Which of the following is an effective practice for a manager to apply when

conducting an employee's performance appraisal interview?

Select one:
a. Knowing the employee's job description
b. Concentrating on the employee's weaknesses
c. Evaluating the employee based on his or her personality

d. Being as subjective as possible

Flexible-benefit plans are also called ____ plans.

Select one:
a. cafeteria
b. cash-balance
c. employer-sponsored

d. standard

A criterion predictor never correlates perfectly with a criterion of job success.

Select one:
 True

False

The ____ is an entity within the Federal Labor Relations Authority (FLRA).

Select one:
a. National Labor Relations Board (NLRB)
b. Federal Services Impasses Panel (FSIP)
c. Office of the General Counsel

d. National Mediation Board

____ is a relatively new concept whereby two or more part-time individuals

perform a job that would normally be held by one full-time person.

Select one:
a. Telecommuting
b. Job rotation
c. Condensed work week

d. Job sharing

____ requires that management initially bear the burden of proof of wrongdoing
in discipline cases and that the severity of the punishment must coincide with
the seriousness of an offense.

Select one:
a. Duty of fair representation
b. Class action
c. Just cause

d. Due process

In the context of organizational discipline, civil rights legislation requires

management to:

Select one:
a. Avoid disciplinary actions on protected classes.
b. Limit the right to due process to minority employees only.
c. Protect women and minorities against any disciplinary actions.

d. Ensure that disciplinary actions are not discriminatory.

In the context of grievance procedures, the principle of just cause originally

places the burden of proof on an employer.

Select one:
True
 False

Which of the following is an error that occurs in performance appraisals when a

rater allows a single prominent characteristic of an employee to influence his or
her judgment on each separate item in the performance appraisal?

Select one:
a. The central tendency
b. The halo effect
c. Leniency

d. Recency

____ prohibits the use of race, color, religion, sex, or national origin as the basis
of any employment condition.

Select one:
a. Executive Order 11246
b. Title VII of the Civil Rights Act
c. The due process doctrine

d. The Taft-Hartley Act

One of the most promising approaches to overcoming performance appraisal

errors is to:

Select one:
a. Improves appraisers' rating skills.
b. Raises the tolerance level for errors.
c. Bases the evaluation on the personality of employees rather than their
performance.

d. Limits the appraising responsibility to the human resource department.

In the context of the duty of fair representation, which of the following

statements is true?

Select one:
a. An individual employee cannot present a grievance to the employer without
the aid of a union.
b. An employee cannot recover damages from a union even if the union has
breached its duty of fair representation.
c. Unions are not allowed to represent nonunion members.

d. If a union decides in good faith and in a nonarbitrary manner that a grievance

is not meritorious, a breach of fair representation does not exist.

When employees collectively refuse to work, it is known as a:

Select one:
a. Strike.
b. closed shop
c. Lockout.

d. checkoff.

Seniority systems are designed to benefit employees:

Select one:
a. With greater length of service.
b. Who are categorized under minority groups.
c. With work experience in two or more organizations.

d. Who perform above the industry standards.

Historically, labor unions in the U.S. have gained their strength from blue-collar
production workers.

Select one:
True

False

Due process is the right of an employee to be dealt with fairly and justly during
the investigation of an alleged offense and the administration of any subsequent
disciplinary action.

Select one:
True

False

To determine the reliability of an employment test used by True Arc Inc., the test
was administered to a group of employees. The results of the test were
randomly separated into two equal groups. The scores of the two groups were
then correlated to assess the reliability of the test. Which of the following
methods of determining a test's reliability did True Arc Inc. use?

Select one:
a. Parallel forms
b. Split-halves
c. Polygraph test

d. Test-retest

A learning curve most frequently manifests as a:

Select one:
a. Inverted yield curve.
 b. Sigmoid curve.
c. Linear positively sloped curve.

d. Decreasing returns curve.

Under Internal Revenue Code's Section 125 and/or the Deficit Reduction Act
(DEFRA), an employer requires an employee to complete more than three years
of service before becoming eligible under a flexible-benefit plan.

Select one:
True

False

The more a manager uses positive motivational techniques (e.g., recognizing

and praising good performance), the more satisfied an employee is likely to be
with the appraisal interview and with the manager.

Select one:
True

False

Why are employees often unaware of the benefits their organizations offer?

Select one:
a. Employee benefits are "Each segment of training should be organized so
that an individual can see not only its purpose but also how it fits in with other
parts of the entire program. In addition, later segments should build on those
presented earlier." Which of the following principles of learning do these
statements reflect?

Select one:
a. Practice and repetition
b. Flow of the training program
c. Motivation to achieve personal goals through training

d. Effective reinforcement
component of overall compensation.
b. Organizations are not legally required to provide any benefits to their
employees.
c. Employees generally do not take much interest in the benefits being offered
as they are all taxable

d. Organizations often make little effort to communicate their employee

benefits.

"Each segment of training should be organized so that an individual can see not
only its purpose but also how it fits in with other parts of the entire program. In
addition, later segments should build on those presented earlier." Which of the
following principles of learning do these statements reflect?

Select one:
a. Practice and repetition
b. Flow of the training program
c. Motivation to achieve personal goals through training

d. Effective reinforcement

Which of the following unions had only skilled workers as members?

Select one:
a. Industrial unions
b. Production unions
c. Craft unions

d. Farmer unions

The HR scorecard system uses a mix of quantitative and qualitative measures to

evaluate performance.

Select one:
True

False

A union shop agreement requires employees to join a union and remain

members as a condition of employment.

Select one:
True

False

In employee stock ownership plans:

Select one:
a. A company is not allowed to buy back shares when an employee retires or
leaves the company.
b. A company establishes a trust, which contains company stock purchased for
the benefit of employee participants.
c. Meager tax benefits are earned, making these plans unpopular among
employees and their organizations.

d. Employees and their company equally share any incremental economic gains
realized through increased productivity.

The split-halves method used to determine reliability of an employment test

involves administering the test to a group of employees and later, usually in
about two to four weeks, giving the same group the same test.
Select one:
True

False

David was one among the ten applicants to make it to the final selection round
for a job at a reputed company. Before he agreed to take up the job, he was
provided with a realistic job preview (RJP). Which of the following is true if David
accepts the job based on the RJP?

Select one:
a. He will exhibit low job survival rates.
b. He will have only positive expectations from the job.
c. He will have more job satisfaction.

d. He will lack the technical skills required for the job.

Suspension is the first step in corrective discipline taken by management in

disciplining an employee.

Select one:
True

False

The level of communication should be determined by the instigator of the

communication rather than the receiving audience.

Select one:
True

False

The Civil Service Reform Act was the first important piece of prolabor legislation
in the United States.

Select one:
True

False

Disability insurance protects employees who experience long-term or permanent

disability.

Select one:
True

False

According to the Civil Rights Act of 1964 and the Age Discrimination in
Employment Act of 1967 as amended in 1978 employees have the right to ____
any disciplinary action they consider discriminatory.
Select one:
a. overturn
b. circumvent
c. appeal

d. ignore

The primary purpose of a learning curve is to provide feedback on a trainee's

progress.

Select one:
True

False

A refusal of an employer to let employees work is known as a:

Select one:
a. Lockout.
b. Strike.
c. Check off.

d. Closed shop.

Grievance arbitration is a process whereby the parties involved in a grievance

procedure voluntarily agree to settle a dispute through the use of an
independent third party.

Select one:
True

False

A refusal of an employer to let employees work is known as a:

Select one:
a. Lockout.
b. Strike.
c. Check off.

d. Closed shop.

Which of the following statements is true regarding the Taft-Hartley Act?

Select one:
a. It was an amendment and extension of the Wagner Act.
b. It permitted preferential shop agreements.
c. It was passed to legalize secondary boycotts.
d. It prohibited the practice of union hiring hall in the construction industry.

The management of Neova Chemicals Inc. wants to use its rights provided under
the free-speech clause of the Taft-Hartley act. Thus, under this clause the
management of Neova Chemicals:

Select one:
a. Can issue injunctions.
b. Has the right to make a slander or libel about union leaders, provided it is in
the best interest of the owners of the company.
c. Can initiate yellow-dog contracts.

d. Has the right to express its opinion about unions to its employees, provided
they carry no threat of reprisal.

Contingent workers include all of the following EXCEPT:

Select one:
a. On-call workers.
b. Full-time employees.
c. Short-term employees.

d. Temporary workers.

Truck Drivers Union, a small labor union in terms of membership, merged into a
considerably larger union, Global Drivers Union. This is an example of an
absorption.

Select one:
True

False

The intent of the total rewards approach to base wage/salary structure is to

place more emphasis on lower-cost rewards and provide a flexible and broad
array of rewards.

Select one:
True

False