Rinkesh Garg

SAP Project Manager

Email: [email protected] +91-9999917758

PROFESSIONAL SUMMARY

 Over 11 years & 10 Months of rich IT experience in SAP Consulting, Pre-Sales &
Project/Program Management.
 MBA in Marketing from IMI (International Management Institute), New Delhi & B.Tech
(Mechanical) from AMU, Aligarh.
 Working as SAP Project Manager from last 4+ years for fortune 500 Clients spanning from
Manufacturing to Oil & Gas sector
 Sound understanding of SAP S/4 HANA and Activate Methodology
 Currently, working as a Project Manager for Oil & Gas Major Cairn India Ltd. Managing AMS &
Project Team to ensure smooth functioning of ongoing operations and dlivering SAP Projects
which are in-line with their Business needs & organizational strategy.
 Expertise in Stakeholder Management, Vendor Management & Project Governance which have
led to successful project deliveries in past.
 Facilitated SOX, ISO & various other Internal/External Audits for Client to ensure quality
compliance & adherence to established standards.
 Re-engineering business processes, mapping business requirements & providing best solutions
involving evaluation & definition of scope of project and finalization of project requirements.
 Carrying out pre-sales activities in response to request for information (RFIs), Request for
Proposals (RFPs), Providing Business Process advisory to business requirements.
 Involved in end to end project life cycle management which include project Initiation, Planning,
Organizing, Execution, Monitoring & Controlling, Reporting and managing project resources to
successfully achieving project goals & objectives.
 Exposure of implementing & delivering multiple SAP Projects across industries like Government,
Manufacturing, Automobile, Public Sector, Energy & Utilities.
 Excellent Customer relationship management, ensure customer satisfaction through
enhancements, customization of product and agree with technical team to provide solutions as
per the business requirements.
Consulting:
 Strong Implementation/Roll-out & Support Project experience as SAP APO (GATP), CRM, SD &
DBM Consultant.
 Have been involved & worked in all SAP Phases from Project Preparation to Go-Live Support &
have performed Requirement Gathering, Prepared Business Blueprint, Functional Specifications
(FS), Unit Testing/Integration Testing, provided Training to Super Users/End Users, provided
go-live support etc .
 Focused on building up strong teams. Ability to foresee implications, analyse problems, develop
effective solutions and alternatives to existing methods.

AWARDS / ACADEMIC DETAILS / TRAININGS / CERTIFICATIONS

 Received Technical Excellence Award in TCS, 2013

 Completed TCS Leadership Program in 2014.
 Received Certificate of Appreciation & Award for delivering Complex Large Project
Delivery, 2015-16 in Wipro.
 Received Star of the Month Award, June 2017 in Wipro.
 Certified Blockchain Expert (CBE) by Blockchain Council
 Post Graduate Diploma in Management (MBA in Marketing), 2007-2009 from
International Management Institute (IMI), New Delhi
 B.Tech (Mechanical), 2000-2004 from Aligarh Muslim University (AMU), Aligarh, UP.

PROFESSIONAL CAREER CHRONOLOGY

Wipro Limited, Gurgaon

Project Manager, SAP Jan 2015 – Till Date
Tata Consultancy Services, NCR
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 Project Manager, SAP Sep 2004 – Jan 2015

PROJECT DETAILS

Organization: Wipro Ltd.

Client: Vedanta - Cairn India
Period: Jan 2015 – Till Date
Position: Project Manager

Cairn India is one of the largest independent oil and gas exploration and Production Company,
headquartered in Gurgaon, India. A subsidiary of Vedanta Limited; part of the Vedanta Group, a
globally diversified natural resources group. Cairn and its JV partners’ account for more than a fifth of
India’s domestic crude oil production. Cairn India’s producing assets are in Rajasthan, Cambay and
Ravva.

CAIRN Project is a total outsourcing deal where we are providing support & development to all IT
related needs. This covers infrastructure, desktop support, IT Consulting, SAP & Non SAP applications.
We are supporting their new business requirement along with support for HCM, Successfactos, Fiori,
MM, ISOIL/SD, Finance, SRM, Ariba, Warehouse Management & Plant Maintenence.

I am leading a team of 50+ Consultants & does maintenance & development work in SAP HR, SF, Fiori,
MM, IS OIL, Finance, SRM, WM, PM & Ariba modules.
I am responsible to Support their ongoing operations (Support) & deliver all SAP Projects as per their
Business needs. Following are few major projects which I have delivered along with many small ones:

 Implementation of Funds Management Module

 Implementation of HR & PSCM Apps in SAP Fiori
 Implementation of UOP in Finance
 Automation of DOA (Delegation of Authority) in MM
 GST Implementation

Key Responsibilities:
 Successful project deliverables by managing the client, trouble shooting support issues,
handling new requirements, enhancements, change requests, reviewed project deliverables and
team management.
 Successful delivery of mini projects by analyzing the business case & requirements to propose
the best SAP solution that would suit the business needs.
 Monitor the team & define their deliverables.
 Responsible to keep the gross margin of project intact & increase the revenue by bringing more
CRs/projects from client.
 Responsible to work closely with staffing team & ensure right resources join the team to ensure
smooth delivery.
 Weekly status call with Project Director.
 Monthly status call with Delivery Head to discuss project health.
 As a project Manager, responsible for delivering all big/small projects/CRs in SAP for Cairn.
 Orchestrate and spearhead training of my team to ensure that the organization’s interest &
their aspirations are taken care of.
 Overall responsible to meet the Audit & SOX requirement of Cairn.
 Prepare weekly deck to discuss all SAP projects including operational issues with Client IT Head
& other Tower Heads at Cairn office.
 Discuss health of the project with Wipro SAP India head.
 Responsible for resolving escalated Incidents from Support team.
 Also act as a onsite support manager & help in getting KEDBs created, Root Cause analysis,
ticket reduction exercise from Support tem for Cairn.
 In current capacity, also acting as a SAP Change Manager taking care of all SAP releases in PRD
system at periodic intervals.
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Technical Environment: SAP ECC 6.7, SAP SRM, SAP Gateway (Fiori)
Organization: Tata Consultancy Services (TCS).
Client: Owens Corning
Period: Oct 2013 – Jan’2015
Position: Project Manager

Owens Corning
The Customer is the organization operating in 28 countries with manufacturing 87 locations covering
business in Fiberglass insulation, Roofing & asphalt, Glass fiber Reinforcements. Composite markets
are more diverse & complex in operating business environment. The Customer’s businesses are
regional & maximum locations are in North America so North America is by far the largest region for
Building Materials so Organizational structure is more centralized in 'Toledo'.The client’s present
system is working in SAP R/3, Netweaver and portal components.

The objective of the project is to do Global Application Support (North America) of the functions,
processes, interfaces & systems deployed in Wave 2 & Wave 3. This include to fix all break-
fix/operational defects, compliance to Audit/SOX requirements, continuous improvement actions,
monitoring & enhancement development which will results in
 Streamlining business processes of OC.
 Making OC processes more efficient by sharing best practices documents with them.
 Eliminate the repetitive issues by documenting the solution & then sharing it with the users.
 In the process also save time & money for OC.

Key Responsibilities:
Successful project deliverables by managing the client, trouble shooting support issues, handling new
requirements, enhancements, change requests, reviewed project deliverables and team management.
 Manage SAP Support (AMS) of OC & leaded team of 24 + SAP Consultants to ensure smooth
functioning of Applications.
 Daily Calls with Client Support Head & Functional Head to discuss Health of various tracks, take
care of their additional needs & Stakeholder Management
 Report & discuss the health of the project with Onsite Client Manager & Offshore Group Leader.
 Make sure that SLAs are met for all Incidents/Issues.
 Maintain the CSI of more than 97% consistently for last several months which is above the avg.
Manfg. Client.
 Have daily Calls with the Onsite Client Managers to discuss the Incidents trends in various
tracks, discuss CIs, improvements etc.
 Reporting the progress of the Project to relevant Stakeholders (Group leaders & TCS DEG
group)
 Lead the team & gave various CIs (Continuous Improvements) to the Client which help in
savings time & money for the client
 Monitor the team & define their deliverables.
 Take Care of their Training needs
 Monitoring on a regular basis the deliverables of the team against defined milestones
 Monitor the team & make sure the team attain the SLAs & Customer satisfaction for every
single ticket/Issue
 Preparing Induction, Transition and Succession plans for team members.
 Assigning roles and responsibilities to the individual team members and establishing an ORG
structure.
Technical Environment: SAP ECC 6.0, SAP APO 7.0, SAP TM, SAP CRM, HP ALM, Remedy,
Service Now

FUNCTIONAL EXPERIENCE

Organization: Tata Consultancy Services (TCS)

Client: Owens Corning
Period: Jan 2012 – Sep’2013
Position: SAP APO GATP Consultant
Sensitivity: Internal & Restricted
Owens Corning
The Customer is the organization operating in 28 countries with manufacturing 87 locations covering
business in Fiberglass insulation, Roofing & asphalt, Glass fiber Reinforcements. Composite markets
are more diverse & complex in operating business environment. The Customer’s businesses are
regional & maximum locations are in North America so North America is by far the largest region for
Building Materials so Organizational structure is more centralized in 'Toledo'. The client’s present
system is working in SAP R/3, Netweaver and portal components.

The client’s present system is working in 3.1i. The client’s present system is using the third party tools.
We have already replaced the clients system for other locations in Europe to 6.0. In the upcoming
project, we will be upgrading the system to the 6.0 and are replacing the third party tools with
interfaces & enhancements. The SAP 3.1i Upgrade project will take place primarily in the U.S. and
Canada. The initial focus of the project is on the North American Building Materials Group (“BMG”)
businesses and the back office functional areas necessary to support that business.

The implementation & upgrade of the system will help client's dependency on third party tools &
recover from the drawbacks of the old 3.1i system. The 3.1i system uses large number of Z
developments that are covered by SAP in standard in 6.0 & will reduce the developments burden as
compared to 3.1i & eliminate the select one off databases and non integrated tools. The system
upgrade is required to be changed in 67 Plants

Key Responsibilities:
Successful project deliverables by managing the client, trouble shooting support issues, handling new
requirements, enhancements, change requests, reviewed project deliverables and team management.
 Requirement Analysis of the functionality asked by the customer.
 Understanding the existing system of the customer.
 Preparing various Config and FS docs of SAP GATP.
 Handling Basic Unit Testing after the development.
 Working on Tools like HPQC for preparing Test Plan & running the test Plan.
 Working with the Technical Teams for Customer Specific developments and enhancements.
 Customization of SAP APO(GATP), CIF & Scheduling.
 Issue Resolutions in Cross Module Integrations including MM, TM & CRM.
Technical Environment: SAP ECC 6.0, SAP APO 7.0, SAP TM, SAP CRM, HP ALM, Remedy,
Service Now

Organization: Tata Consultancy Services (TCS)

Client: Bharat Sanchar Nigam Limited
Period: Nov 2010 – Dec’2011
Position: SAP CRM Functional Consultant

Bharat Sanchar Nigam Limited (BSNL)

Setup in October, 2000, Bharat Sanchar Nigam Limited (BSNL) is one of the biggest telecom
companies in India, with a turnover more than US $8 billion. Sighting growing competition in telecom
sector, BSNL proposed to implement next generation State-of-Art Call Detail Record (CDR) based
Customer Care and Convergent Billing System.
The CRM solution part of CDR Project covered SAP CRM implementation for telecommunications
vertical covering functions of marketing, sales, service & call centre. The system landscape supports
interaction of SAP CRM with various non-SAP systems viz PMS (Payment Management System), Clarity
(Provisioning and Inventory management tool) and IRB Billing using Enterprise Application Interface
(EAI) as the middleware

Key Responsibilities:
Successful project deliverables by managing the client, trouble shooting support issues, handling new
requirements, enhancements, change requests, reviewed project deliverables and team management.
 Customized the master data that includes Business Partners, Organizational Model and Products
 Maintaining CRM Web UI settings including creating Business Roles, configuring Navigation Bar
Profile, Work Centre Links, Direct Links, Authorization objects etc.
 Developed various business process documents.

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  Imparted knowledge of BSNL processes to new associates; manage deployment process and
conducted CRM functional trainings.
 Perform User Acceptance Testing with the client and documented the business processes.
 Worked on new developments & various Change request & application fixes.
 Worked on various business processes of BSNL like Account Settlement, Shift IBase within &
across exchange, New connection, Disconnection, Technical Complaints etc.
Technical Environment: SAP CRM, EAI

Organization: Tata Consultancy Services (TCS)

Client: Carnation Auto India Private Ltd.
Period: Oct 2009 – Oct’2010
Position: SAP CRM Functional Consultant

Carnation Auto India Private Ltd.

Carnation Auto India Private Ltd.A Jagdish Khattar (Former M.D of Maruti Suzuki Auto Pvt. Ltd.)
Initiative is India's first independent multi brand auto sales & service venture. Carnation Auto is setting
up a chain of multi brand auto solutions and sales ‘hubs’ with services like maintenance, insurance,
CNG/LPG retro fitment, body and paint, accessories, DC Design etc. under one roof for various auto
brands. Carnation will also retail new and certified pre-owned vehicles. It plans to set up approximately
100 multi-brand auto solution hubs in the next four years.

Key Responsibilities:
Successful carried out Requirement Study, System Analysis, requirement gathering, FS preparation,
Configuring & mapping Customer business entities.
 Understand current Business processes and prepared the SOPs (Statement of purpose) for the
same.
 Configuring/customizing client’s order to cash processes in SAP based on business requirements
i.e. Vehicle workshop service, CST, Part sales, Accessory fitments, Pre owned cars etc.
 Configuring and mapping customer business entities org. structure in SAP.
 Configuring sales document type and item categories relevant to client business.
 Designing & implementing Pricing schemas for automobile spares, VAS, labour & other trading
goods.
 Designing & developing new customized reports & customizing the existing standard SD reports
to map client specific needs i.e. profitability report, vendor sale report, sales tax register,
customer analysis etc.
 Designing & developing new BDC’s & LSMW’s for data migration from legacy system to ECC.
 Implementing enhancements through various change requests CR’s in the existing configuration
raised by client.
 Developing project specific documents i.e. configuration documents, user manuals for new
processes & user manuals for new reports & BDC’s developed.
 Go Live Preparation and roll out requirement.
 Developed various business Process & Configuration documents.
 Creation of functional specification document for the new requirements and reports
Technical Environment: SAP ECC, SAP DBM (Dealer Business Management)

Organization: Tata Consultancy Services (TCS)

Client: Tetrapak.
Period: Apr 2009 – Aug’2009
Position: SAP SD Functional Consultant

Tetrapak
Carnation Auto India Private Ltd.A Jagdish Khattar (Former M.D of Maruti Suzuki Auto Pvt. Ltd.)
Initiative is India's first independent multi brand auto sales & service venture. Carnation Auto is setting
up a chain of multi brand auto solutions and sales ‘hubs’ with services like maintenance, insurance,
CNG/LPG retro fitment, body and paint, accessories, DC Design etc. under one roof for various auto
brands. Carnation will also retail new and certified pre-owned vehicles. It plans to set up approximately
100 multi-brand auto solution hubs in the next four years.
Tetrapak the leading manufacturer and supplier of packaging materials is established in more than 165
countries across 5 Continents.
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Tetrapak has reinforced their SAP capability in order to accelerate the PrISP rollout across geographies,
with the help of an external partner such as TCS, for the following process streams:
 Order Fulfillment (Capital Equipment)
 Order Fulfillment (Package Material)
 Order Fulfillment (Service Product)
 Finance and Controlling

Key Responsibilities:
 Understand various business processes in Tetra Pak.
 Gone through the various business process manuals & other KDS docs of the project.
 Modified few business process documents.

Organization: Tata Consultancy Services (TCS)

Client: Ministry of Company Affairs, Govt. Of India
Period: Feb 2005 – Jan’2007
Position: PeopleSoft Techno-Functional Consultant

Ministry of Company Affairs, Govt. of India

MCA21 is an E-Governance project whose objective is to put all the Business Processes and office
services of Registrar of Companies on the e-Governance Mode. The project is based out of New Delhi
and Chennai offices TCS Limited. The total team size of the complete program is 100 while the project
team size is 21.

The project is aimed at implementing PeopleSoft HRMS, Global Payroll and Financials in the
Establishment Functions of Ministry of Company Affairs (MCA) using PeopleSoft 8.46. The three
PeopleSoft applications mentioned above are seamlessly integrated and also interfaced with other
systems developed as part of the overall program.

Key Responsibilities:
Successful carried out Requirement Study, System Analysis, requirement gathering, FS preparation,
Configuring & mapping Customer business entities.
 Prepared AS-IS documents for EIS, Promotion Management, & GPF.
 Prepared Fit Gap documents for the above modules.
 Prepared To Be documents for the above mentioned modules.
 Involved in discussions with the Client to understand the prevailing processes and business
practices at MCA.
 Configured/Customize Peoplesoft applications based upon discussion with the Client.
 Created data migration templates for collection of data and later migrated data into the system.
 Prepared various HR Module Reports in SQR
 Coordinated UAT phase which involved getting clarifications on queries of the third party UAT
team, analysis of severities assigned, causal analysis of the defects raised by the UAT team.
Technical Environment: People Soft 8.46, DB2, SQR Reports, Crystal Reports

PERSONAL DETAILS

Date of Birth 02 Sept 1981

Sex Male
Nationality Indian
Marital Status Married
Number of 1
Children
Date of Joining 01 Sep. 2004
Designation Project Manager
Base Location New Delhi
Telephone No. 91-9999917758

Sensitivity: Internal & Restricted

 PASSPORT DETAILS

Passport Number Date of Issue Expiry Date Place of Issue

J5877866 Mar-23-2011 Mar-22-2021 Ghaziabad

Sensitivity: Internal & Restricted