Case Processing Summary

N %

Cases Valid 100 100.0

Excludeda 0 .0

Total 100 100.0

a. Listwise deletion based on all variables in the

Reliability Statistics

Cronbach's
Alpha N of Items

.796 25

Item-Total Statistics

Cronbach's
Scale Mean if Scale Variance if Corrected Item- Alpha if Item
Item Deleted Item Deleted Total Correlation Deleted

VAR00001 86.7400 118.558 .199 .817

VAR00002 86.8100 103.671 .475 .780

VAR00003 86.2200 105.870 .516 .779

VAR00004 86.3400 109.176 .351 .788

VAR00005 86.2300 105.694 .525 .779

VAR00006 86.2500 119.038 .199 .809

VAR00007 86.0200 120.767 .198 .808

VAR00008 84.6700 121.355 .219 .809

VAR00009 85.6100 119.715 .199 .805

VAR00010 86.7500 118.533 .263 .808

VAR00011 86.1500 104.593 .618 .775

VAR00012 87.0000 107.515 .360 .787

VAR00013 85.7200 107.032 .462 .782

VAR00014 85.5800 107.014 .450 .783

VAR00015 85.4500 110.694 .335 .789

VAR00016 85.9800 109.192 .384 .786

VAR00018 85.9800 104.565 .619 .775

VAR00019 85.9000 104.737 .609 .775

VAR00020 85.9300 105.136 .682 .774

VAR00021 86.6200 105.369 .461 .781

VAR00022 86.8400 104.217 .520 .778

VAR00023 85.7600 109.578 .343 .788

VAR00024 85.9400 108.724 .199 .786

VAR00025 85.8600 109.576 .475 .787

Reliability Statistics

Cronbach's
Alpha N of Items

.805 10

Item-Total Statistics

Cronbach's
Scale Mean if Scale Variance if Corrected Item- Alpha if Item
Item Deleted Item Deleted Total Correlation Deleted

y1 26.1300 32.134 .607 .773

y2 26.0000 31.010 .691 .762

y3 25.9100 30.871 .675 .763

y4 26.0400 31.655 .690 .764

y5 25.6700 33.860 .425 .794

y6 25.1700 33.860 .484 .787

y7 24.6900 38.438 .270 .833

y8 24.7200 37.901 .275 .816

y9 25.8700 33.569 .446 .792

y10 24.9500 32.977 .607 .775

kualitas kepuasan
N 100 100
Normal Parametersa Mean 89.7200 28.3800
Std. Deviation 1.08703E1 6.37511
Most Extreme Differences Absolute .100 .134
Positive .100 .134
Negative -.086 -.068
Kolmogorov-Smirnov Z .997 .838
Asymp. Sig. (2-tailed) .673 .656
a. Test distribution is Normal.

ANOVA Table

Sum of Squares df Mean Square F Sig.

kepuasan * kualitas Between Groups (Combined) 2716.202 36 75.450 3.636 .000

Linearity 1702.418 1 1702.418 82.037 .000

Deviation from Linearity 1013.784 35 28.965 1.396 .124

Within Groups 1307.358 63 20.752

Total 4023.560 99

Measures of Association

R R Squared Eta Eta Squared

kepuasan * kualitas .650 .423 .822 .675

Correlations

kualitas kepuasan
kualitas Pearson Correlation 1 .650**
Sig. (2-tailed) .000
N 100 100
**
kepuasan Pearson Correlation .650 1
Sig. (2-tailed) .000
N 100 100
**. Correlation is significant at the 0.01 level (2-tailed).