SG Salary Guide 2020
SG Salary Guide 2020
SALARY
GUIDE
ABOUT KELLY SERVICES ABOUT CAPITA ABOUT PERSOL SINGAPORE
Kelly Services Singapore is a holistic workforce Founded in 2007, Capita is a recruitment expert PERSOL Singapore, previously known as
solutions provider, working with Singapore’s and premium staffing provider for international Intelligence Asia, is one of the fastest growing
leading companies to recruit the finest talent companies in Singapore and across Asia. HR service providers in Singapore. PERSOL
available. Complementing our general staffing Encompassing permanent placements, contract Singapore leverages on its strong database of
capability, Kelly also offers great expertise in and temporary staffing and payroll services Japanese and Japanese-speaking candidates to
the sourcing of specialised professionals across across all industry sectors, Capita’s highly provide tailored workforce solutions primarily to
technical disciplines such as Engineering, personalised services ensure that clients find Japanese companies in Singapore.
Technology and Science, as well as functional the right talent to meet their needs.
specialties for Finance, HR, Sales & Marketing,
Procurement and Banking.
Kelly Services Singapore, Capita and PERSOL Singapore operate under the PERSOLKELLY company, a joint venture between PERSOL Holdings and Kelly Services,
forming one of the largest HR Solutions companies in APAC with its headquarters in Singapore.
A statutory board under the Ministry of Education (MOE) that drives and coordinates the national SkillsFuture movement. The SkillsFuture movement
supports the lifelong pursuit of skills mastery, to enable individuals to achieve their potential throughout life and to support Singapore’s next phase of
economic development.
3
CONTENTS
SALARIES
Methodology: Salary figures included in the 2020 Singapore Salary Guide are derived by combining the expert market knowledge of senior recruitment professionals within
the Kelly, Capita and PERSOL Singapore network, as well as job placement data recorded on the Kelly, Capita and PERSOL Singapore database before COVID-19 was
declared a pandemic by the World Health Organisation.
4
EXECUTIVE
OVERVIEW
We are in Phase 2 of Singapore’s
economy reopening, post-Circuit
Breaker period. Both Singapore
and her workforce are now
gradually recovering from the first
wave of COVID-19.
W
hen economic forecasts were spending remains cautious as Singapore sinks On the back of increased demand for
announced for Singapore last into a deeper than expected recession and medical goods, growth in biomedical
year, 2020 was projected to be GDP is expected to contract between -4.0% to manufacturing has surged, and will bolster the
a challenging but modest growth year. The -7.0% this year.1 manufacturing sector in the months ahead. The
sudden turn of events led to the global resilient finance sector continues to expand,
economic disruption we see today. Sectors that were anticipated to recover in driven by healthy growth in banking and
2020, such as wholesale and retail trade, are insurance. The information and communication
Our tourism, hospitality and aviation sectors experiencing pullbacks in growth due to weaker sector too has shown resilience. Firms have
were among the first to bear the impact of global demand and supply chain disruptions. kept up demand for IT and digital solutions
COVID-19. The sharp drop in tourist arrivals Construction, transportation and storage, – a trend we can expect to continue as more
was keenly felt, and once the Circuit Breaker accommodation and food services, arts, companies plan long-term or permanent shifts
started, ripple effects extended swiftly entertainment and recreation, continue to be to remote work.
to retail, food, and transport industries, affected as well.
among others. There are also heartening developments
There is no telling how long Singapore’s for jobseekers and employers in terms of
Although shoppers and diners are now out and economic recovery might take, but there are government support.
about, normalcy has yet to return. Consumer a few bright spots. [Cont'd on next page]
2
Singapore Budget 2020 | 3
Gov.sg
6
A MESSAGE FROM
SKILLSFUTURE SINGAPORE
C
OVID-19 has brought about a them to take on new job opportunities when
disruption to our economy. It was the economy recovers. In addition to the
recently announced that Singapore has SGUS, recent and new graduates can tap on
entered a technical recession, and the economic the SGUnited Traineeships, and mid-career
impact of COVID-19 may continue to worsen. jobseekers can tap on the SGUnited Mid-
Career Traineeships. In addition, the SGUnited
Digitalisation and technological advances Mid-Career Pathways Programme will provide
continue to re-shape the way we live and work, traineeships and training programmes for
especially during the Circuit Breaker period, mid-career jobseekers to gain meaningful Digitalisation and technological
when many were not able to work in settings industry-relevant experience as a step towards advances continue to re-shape the
which they were used to. More than ever, permanent jobs. way we live and work, especially
Singaporeans will have to be equipped with the during the Circuit Breaker period.
relevant skill sets to tap on the opportunities in I hope this guide will provide jobseekers with
the future economy. Enterprises have started to insights into the jobs and skills in demand, as
bring forward their business transformation plans well as emerging skills for key sectors. SSG has Whether you are a jobseeker, an employee or
as they redefine their business models to remain more than 30 Skills Frameworks2 for various a self-employed individual, I hope that you will
competitive during this period. To do so, they sectors, such as Accountancy, Engineering continue to upskill as you chart your career path.
will need to upskill and reskill their workforce. Services and Infocomm Technology. Professionals I believe Singaporeans will emerge stronger
in these sectors can refer to the Skills from the current crisis and take on the new
During this difficult time, the government Frameworks to chart their training and career opportunities in the post-COVID-19 world.
introduced the SGUnited Jobs and Skills journey by referencing to the Career Pathways
Package which will support close to 100,000 and Skills Maps. Enterprises can also tap on the
jobseekers. Close to 20,000 jobseekers will be frameworks to upgrade their workforce with the
trained under the SGUnited Skills Programme resources available, such as customisable HR
(SGUS)1, a key pillar of the package. They templates and instructional videos on how the Gog Soon Joo
will acquire relevant industry-skills to enable frameworks can benefit enterprises. Chief Skills Officer, SkillsFuture Singapore
1
For more information on the SGUnited Skills Programme, please visit http://www.skillsfuture.sg/sgunitedskills
2
For more information on Skills Framework, please visit https://www.skillsfuture.sg/skills-framework
7
SINGAPORE LABOUR MARKET OUTLOOK
By the first quarter of 2020, the economic fallout from COVID-19 had spilled into the labour market. Initial
forecasts for employment were upbeat in 2020, but by then, the labour market had begun to feel the
outbreak’s early effects.
A
s of Q1, Singapore’s unemployment rate Our movement into Phase 2 of Singapore’s The number of unemployed residents in
has climbed to its highest in a decade, reopening may offer some relief to businesses, Singapore could potentially rise to more than
with total employment reaching its particularly those in retail and F&B, but it should 100,000 this year, up from 73,000 last year.2
sharpest quarterly decline on record.1 be noted that the full impact of COVID-19 has This exceeds the record of 91,000 unemployed
not been felt yet. residents during the 2003 SARS epidemic. Those
While there has not been a huge increase in who are able to retain their jobs may also suffer
retrenchments, more employers have made As firms brace for a deeper recession and under-employment and significant income loss.
temporary adjustments to manpower, such worsening business conditions, hiring may slow
as by placing staff on no-pay leave or cutting considerably. Many firms are relooking their Singapore’s workers may face immense
their hours. Significantly more employees were hiring plans for the year and have put a hold on challenges this year, but a slew of measures
placed on short work weeks or temporary additional headcount. Declining revenue and from Singapore’s authorities, in concert with the
layoffs. Workers’ average paid hours has logistical difficulties are also hindering hiring private sector, is expected to alleviate pressures.
also decreased. processes and relocation plans. [Cont'd on next page]
1, 2
Ministry of Manpower
8
SINGAPORE LABOUR MARKET OUTLOOK
A significant push will be given to support three unprecedented scale. Through the SGUnited build professional networks while receiving
groups: retrenched and mid-career workers; Jobs and Skills package, close to 100,000 job a training allowance.4
fresh graduates from the Institute of Technical seekers are expected to benefit through new
Education, polytechnics and universities; and vacancies, traineeships and skills training over Mid-career individuals can also benefit from the
self-employed individuals. the next 12 months.3 traineeship programme, along with enhanced
hiring incentives and salary support offered to
Among other funding schemes, the Amidst a weaker job market, fresh and their employers.
government currently provides wage support recent graduates can look forward to
to employers through the Jobs Support various opportunities available in the form These robust support measures signal
Scheme, and training and salary support to help of increased public sector roles and the the government’s priorities clearly: saving
jobseekers reskill and take on new jobs. SGUnited Traineeships Programme, the latter Singaporeans’ jobs, or helping them find new
of which aims to provide up to 21,000 ones, ensuring that Singapore’s workforce is
The new National Jobs Council aims to traineeship opportunities that help enable well-equipped through the uncertainties ahead,
grow jobs and training opportunities on an trainees to gain industry experience and and new opportunities beyond the pandemic.
3, 4
Workforce Singapore
9
SALARIES
BY FUNCTIONS
Accounting
Customer Service
Human Resources
Office Support
W
hile digitalisation has extended However, we can expect the pace of digitisation companies’ drive for efficiency. With firms
its reach into most areas of the to pick up as more companies embrace and expected to adopt technologies at a faster pace,
economy, the accounting and tax adopt disruptive technology. The new “ABC” accounting and finance professionals must adapt
sector has yet to embrace it wholly, let alone – artificial intelligence, blockchain, and cloud and upskill to stay ahead of the curve. Critical
reap its full benefits. computing – driven by data will have significant skill sets that professionals should sharpen
impact on the methods, tools and processes include data mining, extraction and faster
Singapore has outdone countries in the region used in accountancy. Accordingly, professionals interpretation of big data. They can also consider
in areas such as international financial reporting must deepen their understanding of these new picking up programming languages for statistical
standards, but lags behind in others. For areas, and learn how to anticipate and respond analysis or big data analytics to gain an edge.
example, although electronic invoicing helps to them through a heightened understanding of
combat tax evasion, it is not compulsory in data analytics. Beyond hard skills, there are other ways
Singapore yet. accountants and bookkeepers can stay relevant,
The use of automation and other technology and even thrive in the face of new technologies.
applications is becoming more common in [Cont'd on next page]
11
ACCOUNTING
1
Workforce Singapore *Commonly-demanded skills by employers, and emerging skills, as identified by SSG
12 ACCOUNTING
ACCOUNTING
FINANCE
Hot Job | Figures are base salary (Not inclusive of Benefits & Bonuses)
13 ACCOUNTING
INTERNAL AUDIT
TAXATION
TREASURY
C
ustomer service excellence is rising This year, to cushion the impact of the imperative for companies to start raising service
across eight service sectors in COVID-19 outbreak on services sectors standards or risk losing out.
Singapore, increasing significantly for including tourism, F&B and retail, redeployment
the third consecutive year in 2019. In particular, programmes will aid employers in retaining and Within Southeast Asia, Singapore excels in
the food and beverage (F&B), tourism, and air re-skilling workers.1 delivering omni-channel customer service,
transport sectors have made the most gains. especially in the retail, travel, and financial
More companies are also embarking on services, but falls behind on a global level.
Although these findings indicate that industry initiatives that improve product offerings in
efforts to elevate service levels have been addition to customer experience, especially in Companies can leverage open, digital platforms
effective, companies cannot rest on their banking and telecommunications. Customers to close the gap and more easily manage
laurels; standards continue to evolve in today’s have an abundance of options to choose from customer data across all customer touchpoints.
increasingly competitive and fast-changing today, which also raises customer expectations By using technologies such as AI, companies
business environment. and reduces customer loyalty, making it [Cont'd on next page]
1
Singapore Budget 2020
15
CUSTOMER SERVICE
HOT JOBS FOR 2020
Telesales Officer
HOT SKILLS*
can benefit from reduced man hours and The combination of technology and skilled Customer Service
resolve customer issues more quickly. Further customer service professionals will instead
Customer Contact
developments in machine intelligence may lead to new and enhanced jobs being created.
create AI that is more empathic, cognitive and Companies should strive to offer services that Administrative Support
affective, enabling AI assistants to respond and are human-centric, but empowered by modern Data Entry
connect better with customers. technology.
Administrative Functions
Such technologies may free workers’ time With the onslaught of disruptive technologies, Change Management
from manual and time-consuming tasks, but customer services professionals will gain an
Customer Experience Management
they are ultimately no substitute for the human edge by honing skill sets such as Change
touch. Even with new technologies becoming Management, Customer Experience Data Analytics
incredibly sophisticated, human interaction Management, Data Analytics and Internet of
Internet of Things Management
remains the core of customer service. Things Management.
Service Innovation
Hot Job | Figures are base salary (Not inclusive of Benefits & Bonuses)
17
HUMAN RESOURCES
While further retrenchments and wage
reductions may be inevitable, HR professionals
must work closely with employers to manage
layoffs with great empathy and compassion.
This includes ensuring fair retrenchment
packages for staff who have been let go,
and where possible, supporting retrenched
employees in their search for new jobs.
H
uman Resources (HR) is increasingly seen trial. Business continuity planning has become COVID-19 has accelerated this digital transition;
as a critical partner to business, playing a a priority for HR professionals, who have to work from home has become the “new
vital role in driving workforce development work in increasingly close collaboration with normal”, forcing organisations to accelerate
and transformation for business success. business, communications and other functions their adoption of new technologies and
to minimise risks and disruptions throughout the solutions to enable remote employees.
This year, the HR function has taken on a current epidemic, and the subsequent economic
far more visible role in helping businesses recovery period ahead. Even after the pandemic, 9 in 10 Singapore
cope with rapidly evolving organisational employees would like to continue working
demands, such as overseeing remote Employers and HR leaders have had to make from home in some capacity.1 As remote work
working arrangements, managing layoffs, and difficult decisions, placing employees on shorter becomes a permanent possibility for many
developing return-to-work plans. work hours or furloughs, and letting staff go. companies, Organisational Culture Development
Government support in the form of wage will increasingly come into focus. HR must
Since the start of Circuit Breaker in April, subsidies and Employer Reliefs may alleviate the adapt organisational environments, office
businesses in Singapore have been in the situation, but more tough calls will have to be cultures and practices to meet these changing
midst of their largest ever work-from-home made as the economic situation worsens. [Cont'd on next page]
1
Straits Times
18
HUMAN RESOURCES
HOT JOBS FOR 2020
HR Business Partner
HR Generalist/ Specialist
Regional HR Manager
HOT SKILLS*
employee demands, while empowering In the digital economy, new skills are necessary Talent Acquisition
employees to achieve their best work outcomes. to succeed at work. The HR department’s
Stakeholder Management
support is crucial in the drive to upskill and
It is timely then, that HR technology solutions are reskill employees, and in helping employees Onboarding
also becoming more accessible and affordable. achieve better results in skills acquisition Employer Branding
In Singapore alone, an estimated 200 HR tech and mastery.
firms have received US$1.4 billion in private Internal Mobility
funding.2 These technology solutions can help HR Business and HR leaders should be equal Organisational Culture Development
professionals level up their capabilities through partners in the workforce transformation journey.
providing real-time analytics, supporting data- Their joint efforts, be it through redesigning Organisational Strategy Development
driven decisions, and more. Given that technology jobs for a digital or remote future, facilitating Skills Framework Adoption
will be a key enabler of a remote work future, HR career transitions or bridging skills gaps, will
professionals must deepen their understanding of empower employees to excel in new and
Technology Integration, Analytics and Insights, to exciting growth areas and drive future
build an engaged and productive workforce. business success.
2
Ministry of Manpower *Commonly-demanded skills by employers, and emerging skills, as identified by SSG
19 HR
Hot Job | Figures are base salary (Not inclusive of Benefits & Bonuses)
20 HR
Manager/ Assistant Manager, Learning & Development Degree 4-7 4,800 7,800
Learning & Development Senior Executive/ Executive Diploma/ Degree 3-5 3,700 5,500
Learning & Development Administrator Diploma/ Degree 1-2 2,500 3,250
Training Coordinator Diploma/ Degree 2-3 2,800 3,500
Training Manager/ Assistant Manager Degree 3-7 3,800 6,600
TALENT ACQUISITION/RECRUITMENT
Hot Job | Figures are base salary (Not inclusive of Benefits & Bonuses)
21
OFFICE SUPPORT
O
ffice support professionals are often Today, they are also expected to operate a mining and modelling, or research data analysis,
the unsung heroes of companies range of new technological tools. As these to support data functions.
across all industries. While sometimes become increasingly integrated in office
overlooked, office support staff form the environments, professionals may be expected Given the broad variety of tasks that office
backbone of any company’s operations; they to adopt more technologies and adapt to new support professionals are expected to deliver
are indispensable in keeping the office running ways of working. on, those that can contribute to process
efficiently and smoothly, and support a variety improvement and optimisation, as well as
of business functions. We foresee hybrid office support roles – where productivity improvement, will be highly valued
professionals may take on additional functions assets to any organisation.
Professionals in administrative positions are outside of an administrative scope – to continue
routinely called upon to manage many moving to be a key trend for 2020. With digitisation and Furthermore, their support in implementing
parts and deal with challenging situations at data adoption progressing and scaling quickly, business continuity plans will be invaluable to
the same time. Often, they even go above and there will be growing demand for office support ensure that operations continue to run smoothly
beyond the call of duty to perform tasks. professionals with data skill sets, such as data during the COVID-19 outbreak.
22
OFFICE SUPPORT
HOT JOBS FOR 2020
Executive Secretary/ PA
HOT SKILLS*
Secretarial Skills
Administrative Support
Travel Arrangements
Appointment Setting
Scheduling
Technology Integration
Hot Job | Figures are base salary (Not inclusive of Benefits & Bonuses)
24
PROCUREMENT, SUPPLY
CHAIN & LOGISTICS
G
lobal megatrends and developments In the aftermath of the outbreak, we expect logistics hub, the country was ranked the world's
are changing the face of the supply businesses to look closely at diversifying their busiest transhipment port, second busiest
chain and logistics industries. supply chains to build resilience against future port in total cargo tonnage handled, and 12th
shocks of similar scale. busiest airport by cargo traffic in 2018.1
The spread of COVID-19 has had far-reaching
implications for global supply chains, especially Emerging new trade opportunities in the region, With the rapid rise of e-commerce in recent
for businesses that are heavily dependent the rise of digitalisation and the Fourth Industrial years, Singapore has also become a prime
on exports. Businesses can only hope for the Revolution are among other trends making location for e-commerce players looking to gain
global outbreak to stabilise soon for a return to significant impact on Singapore’s supply chain a foothold in the region, resulting in positive
normal activity. and logistics sectors, which must transform spillover effects on the 3PL and logistics sector.
and adapt to these changes. Already a leading [Cont'd on next page]
1
The World Bank
25
PROCUREMENT, SUPPLY
CHAIN & LOGISTICS
The e-commerce market is poised to grow A new wave of digitally savvy leaders – second
to US$9.5 billion this year, in the wake of and third generation business owners – have also HOT JOBS FOR 2020
COVID-19.2 New opportunities will surely emerged and are spearheading the adoption
present themselves, such as the burgeoning of technology in their companies. More of such Logistics Assistant/ Coordinator
e-commerce demand for business to consumer transformation efforts can certainly be expected.
Documentation Coordinator
retail purchase deliveries.
Professionals that possess emerging technology Senior Supply Chain Executive/ Executive
Although this development bodes well, there are skill sets, such as Autonomous Logistics Design
concerns surrounding fragmentation within the and Application, Technology Application, as
industry, which is heavily dominated by traditional well as Technology Infrastructure Management
players, and the continued dearth of manpower. and Integration will be in high demand in the HOT SKILLS*
For the country to maintain its edge as a leading coming years.
logistics hub, transformation is a necessity, as is
Logistics
the upgrading of skills and technology. The future of logistics lies with successful
digitalisation and manpower development. Forklift Operation
Technology adoption is progressing noticeably Ultimately, it will take a major push for
SAP
slower than other sectors. However, logistics productivity, and the upskilling and retraining
companies in Singapore are making active efforts of workers, to ensure growth in a manpower- Supply Chain Knowledge
with manpower development and digitalisation, lean industry. Administrative Support
harnessing a range of technologies including
automation, digital platforms, data analytics and Autonomous Logistics Design and Application
machine learning. They are also providing on- Technology Application
the-job training and learning opportunities, and
nurturing young talent through the SkillsFuture Technology Infrastructure Management and
Work-Study Programme.3 Integration
2
GlobalData | 3
SkillsFuture Singapore *Commonly-demanded skills by employers, and emerging skills, as identified by SSG
26 PROCUREMENT, SUPPLY CHAIN & LOGISTICS
LOGISTICS/ WAREHOUSE
OPERATIONS/ SHIPPING
Hot Job | Figures are base salary (Not inclusive of Benefits & Bonuses)
27 PROCUREMENT, SUPPLY CHAIN & LOGISTICS
PROCUREMENT/ PURCHASING
SUPPLY CHAIN
Customer Service Officer/ Representative 'N'/'O' Levels/ Diploma 1-3 1,800 3,300
Order Entry Support/ Analyst 'N'/'O' Levels/ Diploma 1-3 2,400 2,900
Planner Diploma/ Degree 3-5 3,700 5,800
Quality Assurance Inspector 'N'/'O' Levels/ Diploma 1-3 2,000 3,500
Senior Supply Chain Executive/ Executive Diploma/ Degree 1-5 2,200 4,600
Specialist Manufacturing Degree 2-5 3,500 4,500
Supply Chain Coordinator Diploma 1-3 2,300 3,200
Supply Chain Manager/ Assistant Manager Diploma/ Degree 5-10 5,000 8,500
Hot Job | Figures are base salary (Not inclusive of Benefits & Bonuses)
28
SALES & MARKETING
G
iven the fast-changing nature of the In the social media sphere, new platforms such platforms, to achieve measurable outcomes.
digital and social media landscape, as TikTok are on the rise and cultivating a new With COVID-19 dampening tourism spending,
new developments, platforms and breed of “Generation Z” content creators. The along with domestic consumer spending,
trends are always emerging. Some of these have popularity of influencer marketing also shows marketers will also be pressed to come up with
the potential to dramatically change the game. no signs of abating, in spite of recent survey new and innovative strategies to boost sales.
findings that 47% of social media influencers
For example, Google’s announcement of its in Singapore are involved in fraud.1 In fact, Singapore is enjoying strong e-commerce
plans to phase out third-party cookies in two Singapore’s YouTube influencers have built growth with total online spend increasing by
years will shake up the digital marketing and thriving businesses that generate million- more than 20% each year,2 and e-commerce
advertising industries. The move has industry- dollar revenues. players will only stand to gain from regional
wide implications, rendering many marketing developments, such as the explosive growth of
tools redundant, and compelling industry Expectations will weigh on marketing mobile markets across Southeast Asia.
professionals to reshape their strategies, professionals to craft effective influencer [Cont'd on next page]
innovate and find new ways forward. marketing strategies, utilising the right
1
HypeAuditor | 2
Datareportal
29
SALES & MARKETING
HOT JOBS FOR 2020
Campaign Manager
Account Manager
HOT SKILLS*
Sales
Even as companies venture into e-commerce, Marketing professionals will be increasingly
they have not stopped looking offline to drive expected to hone specialised competencies in Digital Marketing
online sales. Customer interactions today take Social Media Management, Digital Marketing, Marketing
place in both brick-and-mortar stores and on and E-Commerce Campaign Management to
online platforms, converting offline customers thrive in digital and integrated environments. Account Management
into online shoppers and vice versa. It has Customer Service
become all the more important for brands to More importantly, with the marketing landscape
Data Analytics
embrace omnichannel marketing and ensure a in a constant flux of change, professionals must
more integrated customer experience across take a pro-active approach to consistently Data Management
multiple channels. refresh their digital knowledge and sharpen
Delivery Optimisation
their competencies.
E-Commerce Campaign Management
CREATIVE
EVENTS
MARKETING
Hot Job | Figures are base salary (Not inclusive of Benefits & Bonuses)
32 SALES & MARKETING
PROJECT MANAGEMENT
RETAIL
Hot Job | Figures are base salary (Not inclusive of Benefits & Bonuses)
34
SALARIES
BY INDUSTRIES
Banking & Finance
Information Technology
Japan Desk
35
BANKING & FINANCE
S
ingapore’s financial industry has remained companies will be challenging traditional players These digital banks will not only strengthen
largely resilient amid COVID-19. The in this digital banking race, which now has 14 Singapore’s banking ecosystem, but could
digitalisation of financial transactions has eligible players competing for five licenses.1 The pose serious competition to traditional banks.
gained pace. More institutions have adopted pandemic is unlikely to deter established players According to Forrester survey findings, about a
deeper end-to-end digitalisation, and shifted from throwing their hat into the ring, but they will fifth of Singaporeans would consider switching
business operations and activities to digital likely make changes to their digital bank strategy. to digital-only banks within the next two
platforms. The sector achieved strong growth in Upon issuance of the license, potentially in the years. The introduction of new players will
the first quarter of 2020, but is expected to be second half of the year, digital banks might come also accelerate the banking industry’s growth,
slower through the rest of the year, given that online as soon as twelve months later. forcing incumbents to step up, innovate and
underlying economic activity will be weak. differentiate their offerings.
Consumers will have more banking options
Singapore’s largest banking liberalisation in two available to them, while industry professionals Meanwhile, Singapore’s fintech scene is
decades is still on track for fruition by 2021, a will benefit from new job opportunities, as coming into maturity in spite of the challenging
move that will shake up Singapore’s banking digital banks will need to hire for different environment. Foreign investors are drawn to
sector. Technology firms and non-banking functions at various stages of development. [Cont'd on next page]
1
Monetary Authority of Singapore
36
BANKING & FINANCE HOT JOBS FOR 2020
Financial Analyst
Singapore’s fintech ecosystem due to the Immersion Programme will provide structured Bank Teller/ Service Executive
sector’s high potential and strong government training and attachment in leading financial Loans Operation
backing, coupled with Singapore’s attractive institutions for professionals keen on starting
Credit Analyst
business environment, and position as a careers in technology. More recently, a Skills
gateway to the region. Framework for Financial Services was also Risk Analyst (Market/ Liquidity Risk)
unveiled to chart skills and progression
Bancassurance
In H1 2020, Singapore based companies pathways for professionals. Data Analytics, Risk
have raised an impressive S$462 million in Management, and Technology Application Client Relationship Officer
funding, up 19% from the first half of the year have been marked as some of the emerging
Officer (Settlements)
before.2 Retail banking was another attractive skills that banking and finance professionals
cluster for investors, bagging S$67 million in should hone.
equity funding.3
While hard skills are a focus for upskilling, HOT SKILLS*
As Singapore recovers from COVID-19, banks are not neglecting soft skills. The
fintech has the opportunity to accelerate first in-house programme accredited by the Financial Analysis
the digitalisation of financial services. The Institute of Banking and Finance Singapore
financial services sector is already expected was introduced last year to broaden banking Accounting
to be heavily impacted by data analytics professionals’ digital and data skills, as well Budgeting
and automation in the next few years. A as develop a growth mindset and complex
Financial Planning
third of 121 job roles will be transformed as problem-solving skills. As job roles continue
technology replaces a significant proportion of to be redefined, cultivating an open and Credit Risk
tasks, especially repetitive ones.4 Bank tellers, curious mindset will lay a firm foundation for
Data Analytics
traders and policy servicing officers may be employees to thrive in the future of work.
significantly affected by new technologies. Risk Management
Technology Application
Amid technological disruption, help is on
hand for industry professionals to upgrade
their skills. A new Technology in Finance
2, 3
The Business Times | 4 Ernst & Young *Commonly-demanded skills by employers, and emerging skills, as identified by SSG
37 BANKING & FINANCE
Salary Range (per month)
Unit: SGD
COMPLIANCE
FINANCE
INSURANCE
OPERATIONS
Hot Job | Figures are base salary (Not inclusive of Benefits & Bonuses)
38 BANKING & FINANCE
Salary Range (per month)
Unit: SGD
RISK
SALES
SETTLEMENTS
TRADE FINANCE
A
mid an overall weaker economy, At present, Singapore is also focused on production and materials shipment delays.
Singapore's manufacturing sector building up vaccine manufacturing capacity to
expanded by 6.6% year on year in the ramp up production quickly once a COVID-19 Although gradual recovery is expected in
first quarter of 2020.1 This was due largely to vaccine has been found. the second half of the year, it is unlikely that
increased output in several sectors, especially construction activity will return to 2019 levels
biomedical production. As Singapore enters its next phase of this year. Due to low business sentiment
development, engineering will be a major worldwide, foreign direct investments are
As an outward-oriented sector, manufacturing force of growth, and creating a sustained falling. The buildings construction sector may
on the whole may be adversely affected in the pipeline of skilled talent has become even more be harder hit than the infrastructure sector, as
coming months by supply chain disruptions crucial. Around 6,000 vacancies remained in most infrastructure projects in Singapore are
and a slowdown in key markets. However, manufacturing as of June last year.2 supported by the government.
biomedical manufacturing should continue
expanding, shored up by increasing production To help address talent gaps, the capacity of The long-term impact of COVID-19 is still
of pharmaceutical and biological products. two manufacturing Professional Conversion unclear, but construction is likely to grow
Programmes (PCPs) – PCP for Manufacturing [Cont'd on next page]
1
Ministry of Trade and Industry | 2, 3
Ministry of Manpower | 4 Ministry of Trade and Industry
40
ENGINEERING HOT JOBS FOR 2020
& TECHNICAL
BIM Manager/ BIM Modeller
steadily once demand rebounds. Before the There is a pressing need for workers to acquire Research and Development Engineer
onset of COVID-19, construction growth had technology skill sets such as Technology Senior Process Engineer/ Engineer
remained strong. Last year, construction demand Application, Technology Infrastructure
reached a five-year high, with an estimated Management and Integration, as well as Production Engineer
S$33.4 billion worth of projects awarded.5 Automated System Operations and Process to Property Manager
support industry growth.
A key issue that must be addressed is the Property/ Mall Executive
dwindling interest among Singaporeans in Sustainability is another key trend in
PMET (professionals, managers, executives and construction. More developers are offering
technicians) construction roles. Over the past green leases to tenants, while more large HOT SKILLS*
decade, the proportion of local PMETs in the companies are relocating their operations within
sector has fallen. green buildings. By 2030, 80% of Singapore’s Process Engineering
building spaces are expected to turn green,
Mechanical Engineering
The government and industry are collaborating incorporating the use of energy and water
to nurture more skilled graduates and mid- efficiency methods integrated with green Project Management
career professionals, especially in areas such as spaces, and construction using eco-friendly
Chemical Engineering
engineering and project management. A new materials.6
scheme, Built Environment Accelerate to Market Budgeting
Programme (BEAMP), is transforming research The green building push was given further
Automated System Operations and Process
and innovation in the built environment sector, impetus from a S$20 million injection to the
and creating new opportunities for start-ups Building and Construction Authority’s (BCA) Green Manufacturing Design and
and innovators. Clearer career paths will also be Green Buildings Innovation Cluster (GBIC) Implementation
mapped out for professionals through a new skills programme.7 Industry professionals who are
Technology Application
framework. At the same time, firms have begun adept at Green Manufacturing Design and
to invest in digitalisation to redefine job roles and Implementation will be in good stead as the Technology Infrastructure Management and
increase their attractiveness to professionals. building sector grows green. Integration
5, 6, 7
Building and Construction Authority *Commonly-demanded skills by employers, and emerging skills, as identified by SSG
41 ENGINEERING & TECHNICAL
Salary Range (per month)
Unit: SGD
Hot Job | Figures are base salary (Not inclusive of Benefits & Bonuses)
42 ENGINEERING & TECHNICAL
Salary Range (per month)
Unit: SGD
MAINTENANCE
PROCESS
Hot Job | Figures are base salary (Not inclusive of Benefits & Bonuses)
43 ENGINEERING & TECHNICAL
Salary Range (per month)
Unit: SGD
PRODUCTION
Quality, Health, Safety, Environmental Manager Diploma/ Degree 4-8 5,300 8,000
Security Engineer Diploma 1-4 2,300 4,200
Senior Environment, Health & Safety Engineer/ Engineer Diploma/ Degree 3-6 3,400 6,000
Hot Job | Figures are base salary (Not inclusive of Benefits & Bonuses)
44
FMCG & RETAIL
R
etail players have taken a significant expected to pick up immediately. Despite rental 15.2% had been forecast for the online food
beating since the onset of COVID-19. In rebates and relief measures, many companies delivery segment, which will reach a market
March, Singapore closed its borders, and are struggling to retain workers and stay afloat. volume of US$358 million by 2023.4
subsequently entered the Circuit Breaker period. In the first few months of this year, several major
In April alone, the border closures resulted in an retail and F&B players have already permanently Now, with more working from home or staying
almost 100% fall in international tourist arrivals.1 shuttered their doors. indoors due to COVID-19 concerns, e-commerce
Circuit breaker measures, which restricted and delivery services, including online grocery
movement and non-essential activities, resulted in The FMCG sector, on the other hand, has deliveries, have experienced a sharp spike in
a plunge in footfall at malls. This has hit retail and fared better. In April, sales at supermarkets and demand. During this COVID-19 period, 7 in 10
F&B outlets hard, with retail sales tumbling 40.5% hypermarkets rose 74.6 per cent, as essential consumers in Singapore had turned to online
and F&B sales 53.0% year on year in April.2 stores had remained open during Circuit shopping for FMCG products.5 The outbreak has
Breaker.3 Before COVID-19, FMCG e-commerce accelerated the shift in consumer behaviour from
Phase 2 of Singapore’s reopening remains a had also been growing at an astounding rate, offline to online shopping, which experts predict
challenging period for the sector. Recovery reflecting a growing demand for convenience will last beyond this pandemic.
may be gradual, as consumer demand is not among consumers. An annual growth rate of [Cont'd on next page]
1
GlobalData | 2, 3
Department of Statistics | 4, 5
Nielsen Singapore
45
FMCG & RETAIL HOT JOBS FOR 2020
Area Manager
Boutique Assistant
Merchandiser
Promoter
Retail Executive
HOT SKILLS*
Sales
Merchandising
With the rapid rise of e-commerce, optimising For smaller players, who may lack infrastructure
Customer Service
supply chains and delivery processes will and knowledge of the online space, this may be
be a priority. Industry professionals with key a challenge. Fortunately, new government grants Retail Sales
competencies such as Delivery Optimisation as and initiatives will help SMEs adopt digital and
Sales Goals
well as Order Fulfilment and Returns Processing e-commerce solutions to remain competitive in
will be vital in enabling brands to meet the long run. Content Management
e-commerce demand.
Delivery Optimisation
As more companies kick-start their e-commerce
E-commerce will be the lifeblood of many journeys, Social Media Management, Content Order Fulfilment and Returns Processing
companies in the near future. Companies that Management, as well as User Interface and
Social Media Management
had not built up their online infrastructure prior User Experience (UI/UX) Optimisation skill sets
to COVID-19 will now need to reassess and will be especially in demand, as companies User Interface and User Experience (UI/UX)
expedite their digital strategy, and pivot quickly build up their online presence and engage with Optimisation
to tap on opportunities. customers on digital channels.
Hot Job | Figures are base salary (Not inclusive of Benefits & Bonuses)
47
HEALTHCARE &
LIFE SCIENCES
S
ingapore’s healthcare expenditure is However, concerns are rife that the current Healthy living is being actively promoted
rapidly increasing, spurred partly by increase in healthcare spending is unsustainable; through various programme and initiatives, as
the aging population, increasing life from 2010 to 2019, Singapore’s healthcare staying healthy may be the most effective way
expectancy, and unhealthy lifestyles leading to expenditure has tripled from S$4 billion to to keep expenditure affordable. Healthcare
greater prevalence of chronic illnesses. Through S$12 billion.1 As outlined in the Unity Budget, professionals will need to be skilled in
the years, manpower and infrastructure have Singapore set aside S$800 million in the fight areas such as Patient Education and Health
been bolstered with increases in the number of against COVID-19, with the bulk going to the Promotion as well as Patient Empowerment on
doctors and nurses, rising medical and nursing health ministry.2 Self-care to support patients in managing their
school intakes, and new hospitals being built. conditions and health.
[Cont'd on next page]
1, 2
Singapore Budget 2020
48
HEALTHCARE & HOT JOBS FOR 2020
LIFE SCIENCES
Nurse Clinician/ Nurse Manager
Pharmacist
Physiotherapist
Radiographer
The aging population is changing the profile as well as Nursing Productivity and Innovation
of patients visiting hospitals. Hospitals are are some of the core skills that nursing Senior Staff Nurse/ Staff Nurse
increasingly receiving patients who are frail and professionals will be expected to adopt in view
require a longer duration of care. To cater to of these developments.
evolving needs, a ninth community hospital was
opened in December last year, adding 545 beds Artificial Intelligence (AI) could further augment HOT SKILLS*
to Singapore’s healthcare system.3 healthcare professionals’ abilities. Its uses expand
beyond merely improving the accuracy and Patient Care
Despite nurses forming the largest professional efficiency of administrative tasks – as it is currently Nurse Management
group in healthcare, and increases in registered and widely used by healthcare professionals
Patient/ Family Education and Instruction
nurses in Singapore, manpower shortage today – to flagging patient anomalies, reducing
remains a challenge. At the frontlines of the diagnostic errors, empowering patients with Vital Signs Measurement
COVID-19 outbreak, healthcare professionals are access to own data, and even speeding up the
Radiography
also currently working on overdrive, taking on development of life-saving drugs.
longer working hours and increased workloads. Care Transition in Nursing
Continuous efforts are being made to draw Healthcare professionals skilled in Continuous
Continuous Improvement Management
more Singaporeans to the profession, while also Improvement Management can play a
developing and retaining the current pool of significant role in identifying such areas that can Patient Education and Health Promotion
nurses, to ensure a sustainable workforce. be enhanced, and implement action plans to Patient Empowerment on Self-care
optimise services and processes.
Initiatives to raise productivity have also been
introduced, such as automation, streamlining
nursing work, and shifting care from hospitals
into the community. Care Transition in Nursing
3
Ministry of Health *Commonly-demanded skills by employers, and emerging skills, as identified by SSG
49 HEALTHCARE & LIFE SCIENCES
Hot Job | Figures are base salary (Not inclusive of Benefits & Bonuses)
50
INFORMATION
TECHNOLOGY
S
killed IT professionals have never The shift to remote working has underscored Recognising that jobs will continue evolving
been more essential than in the age the importance that tech talent will play rapidly, even beyond COVID-19, the
of COVID-19, but meeting the sector’s in the future workforce. Right now, the IT government has concentrated its support
manpower needs is a huge challenge. sector’s growth is propped up by firms’ measures on developing and training skilled
Between 2019 to 2021, demand for infocomm sustained demand for IT and digital solutions. local IT talent, including encouraging mid-
professionals is projected to grow by 61,600.1 Employers have realised that technology career joiners to the industry. As part of
However, Singapore’s education system is critical to maintaining a productive and the SGUnited Jobs initiative, GovTech is
produces only 2,800 infocomm graduates each engaged workforce. Nearly half of employers also actively recruiting fresh graduates and
year.2 Tech talent scarcity and skills mismatches in Singapore plan to improve their technology experienced tech professionals to strengthen its
continue to be pervasive today. capabilities and find longer term solutions to internal capabilities.
enable remote working. [Cont'd on next page]
1
Infocomm Media Development Authority | 2
Straits Times
51
INFORMATION
TECHNOLOGY
Development, Network & Infrastructure, Data
Analytics/Artificial Intelligence, Cyber Security,
and Infocomm Research and Development
will be in high demand, and expected to grow
by about 49,400 between 2019 to 2021.5
Software engineers and application developers
are among the most sought-after job roles.
Professionals that possess emerging skill sets
such as Applications Development, Business
Innovation, Data Analytics and Infrastructure
Design will be well-equipped in the new
digital economy.
3
Economic Development Board | 4
Singapore Budget 2020 | 5
Infocomm Media Development Authority
52
INFORMATION HOT JOBS FOR 2020
TECHNOLOGY
SOC Analyst/ Senior SOC Analyst
Data Analyst
The Tech@SG programme will help alleviate Java Senior Network Engineer
manpower woes by facilitating the hiring of Network Security Engineer
Python
skilled foreign talent by technology companies
to complement the local workforce.7 Private Cyber Risk Management
cyber security companies are also being
Security Administration
welcomed to Singapore to help bolster the
country’s digital defences. Threat Intelligence and Detection
6
Cyber Security Agency of Singapore | 7
Economic Development Board *Commonly-demanded skills by employers, and emerging skills, as identified by SSG
53 INFORMATION TECHNOLOGY
BUSINESS DEVELOPMENT
Product Executive/ Senior Product Executive Diploma/ Degree 1-5 2,700 5,200
Product Manager Diploma/ Degree 5-8 4,500 8,000
Sales Engineer Diploma/ Degree 1-5 2,800 5,000
IT Account Manager Diploma/ Degree 6-10 4,000 8,000
IT Pre-Sales Consultant Diploma/ Degree 5-10 5,000 10,000
CYBERSECURITY
SOC Analyst/Senior SOC Analyst Degree/ Masters 1-3 3,000 4,000
Cyber Security Engineer/Consultant Degree 1-5 3,500 6,000
IT Audit Manager Degree 5-10 6,000 10,000
Cyber Security Manager Degree 5-8 7,000 12,000
IT Security & Compliance Manager Degree 5-8 7,000 12,000
DATA ANALYSIS
Data Analyst Degree 2-6 4,000 6,300
Big Data Analyst Degree 3-7 5,000 8,000
Big Data Engineer Degree 3-7 6,000 9,000
Data Scientist/ Senior Data Scientist Degree 3-8 4,000 10,000
AI Developer Degree 1-6 4,000 7,000
MANAGEMENT
Chief Technology Officer Degree/ Masters >15 12,000 20,000
Chief Info-Security Officer Degree/Masters >15 15,000 25,000
IT Senior Manager Degree 6-11 10,000 13,000
IT Director Degree >12 11,000 15,000
IT Manager/ Assistant Manager Degree 3-6 4,400 8,750
Hot Job | Figures are base salary (Not inclusive of Benefits & Bonuses)
54 INFORMATION TECHNOLOGY
PROJECT MANAGEMENT
SOFTWARE ENGINEERING
Hot Job | Figures are base salary (Not inclusive of Benefits & Bonuses)
55 INFORMATION TECHNOLOGY
SUPPORT
Hot Job | Figures are base salary (Not inclusive of Benefits & Bonuses)
56
JAPAN DESK
The government is encouraging Japan to
deepen collaborations with Singapore on
regional infrastructure projects, as an Asian
base for companies, and as a venue for dispute
resolution. Among the various ways Japanese
firms could come on board includes tapping on
Singapore firms’ expertise in master planning,
along with legal, tax and accounting services.
J
apan’s investments in Singapore rose from The past year has been marked by various during the 2008 global financial crisis.4
US$9 billion in 2017 to more than US$15 high profile moves and investments from
billion in 2018, according to data from the corporations on both ends, notably, home- With a strong government push behind
Japan External Trade Organization (JETRO).1 grown co-working space provider JustCo Singapore-Japan collaborations, we anticipate
Japan is also the largest infrastructure investor making its foray into Japan, a comprehensive continued demand for native Japanese and
in Southeast Asia, with most of its projects tie-up between Japanese carrier All Nippon Japanese-speaking professionals, as well
concentrated in three of the region’s largest Airways and Singapore Airlines, among other as professionals familiar with the Japanese
economies, including Singapore.2 collaborations and expansions in the banking, market and culture, to facilitate cross-
retail fronts and more. border business.
Just last year, both countries reaffirmed their
strong relations and economic ties, and are Singapore continues to be a key innovation
among a group of 15 Asia Pacific nations gateway for Japanese companies, due to its
aiming to sign the world’s largest trade connectedness to fast-growing Southeast
agreement, Regional Comprehensive Economic Asian markets, and strong support from the
Partnership (RCEP) soon. local government.
1
Japan External Trade Organization | 2 Fitch Solutions | 3 Nikkei Asian Review | 4 Japan Times
57 JAPAN DESK
ACCOUNTING
ENGINEERING
Hot Job | Figures are base salary (Not inclusive of Benefits & Bonuses)
58 JAPAN DESK
HUMAN RESOURCES
IT
PR & Marketing Senior Executive/ Executive Diploma/ Degree 2-6 3,300 4,000
PR & Marketing Assistant Manager/ Manager Degree 5-7 4,500 6,500
Regional/ Sales Executive Diploma/ Degree 3-5 3,800 5,500
Regional/ Sales Manager Degree 5-8 6,000 10,000
Hot Job | Figures are base salary (Not inclusive of Benefits & Bonuses)
Kelly Services (S) Pte Ltd Capita Pte Ltd
(A PERSOLKELLY Company) (A PERSOLKELLY Company)