Jessica Delcourt
3661 Devitt’s Rd, Blackstock, ON
(905) 391-9243
jessica.delcourt.jd@gmail.com
www.jdskatefit.com,
OBJECTIVE
To obtain a position in a dynamic organization
HIGHLIGHTS/SKILLS
• High energy, enthusiastic, and committed to excellence
• Flexible and able to adapt to ever-changing environments
• Excellent communication and interpersonal skills.
• Can anticipate and exceed customer’s needs and expectations
• Excellent work ethic and accountability
• Creative, strong problem-solving abilities, innovative solutions with attention to
detail
• Able to interact and work effectively with people under difficult and stressful
situations
• 8 years customer service experience
• Familiar with medical procedures and ready to use techniques learned through
First Aid/ CPR
• Efficient team player
• Fluent in English, Basic French
RELEVANT EXPERIENCE
May 2018- Current
Lead Flight Attendant/ Air Canada Rouge, Mississauga, ON
Most highly visible employee of airline. Leading to maintain order in the event of high
stress situations such as aircraft evacuation, security threats, delays, medical emergencies,
severe weather and turbulence.
• Exceptional interpersonal skills
• Exercise good judgment
• Ability to resolve conflict
• First Aid/ CPR Certified
Present-Ongoing
Owner/ JD SkateFit, Toronto, ON
Leading large groups and/or individuals of all ages and levels in excelling and achieving
personal skating goals.
• Planning schedules to each individual to reach maximum potential
• Leading and guiding all ice drills
• Maintaining client base
July 2010-May 2019
Sales Representative/ Bri-Jess Industries, Ajax, ON
Consistently achieving sales objectives through effective account management.
• Highly focused; Building lasting business relationship through performance and
credibility.
• Positive rapport with individuals of all levels
• Excellent verbal and interpersonal skills
• Work well as an individual producer as well as a team to ensure maximum reliability.
Nov. 2014- June 2017
Administrative Assistant, The Boulevard Club, Toronto, ON
Provide support to managers, employees and visitors by handling a variety of tasks in
order to ensure all interactions between organization and others are positive and
productive.
• Assist in preparation of scheduled reports
• Develop and maintain filing system
• Produce and distribute memos, letters, faxes/forms, documents, emails and phone calls.
• Assist in resolving problems.
Feb.2011- Sept.2014
Administrative Personnel
Downtown Porsche, Toronto, Ontario
Reporting to the Sales Manager, responsible for the professional and efficient managing
of visitors, customers, telephone calls and a variety of clerical duties which include the
maintenance and presentation of a professional office environment.
• Answer multi-line telephone system, determine caller's needs and route to the
appropriate department.
• Greet visitors, determine their needs and contact the appropriate department for visitor
escort.
Feb.2008-Oct.2010
Customer Service Representative
Porter Airlines, Toronto, Ontario
Boarding and assisting passengers on/off flights during peak hours, heavy weather
conditions, in extremely busy and hectic times
• Directing passengers on flight, in a timely manner
• Creating awareness to uncertainty
• Efficiently completing duties at all times
• Creating a comfortable environment for passengers to ensure their return
EDUCATION
OSSD Denis O’Conner High School Ajax, Ontario
Tourism and Travel Mohawk College of Applied Arts and Science Hamilton,
Ontario
French Language Hansa Language Center
Toronto, Ontario
Personal Training Can Fit Pro Toronto,
Ontario
NCCP Certification Skate Canada Toronto,
Ontario
Animal Care Durham College Oshawa,
Ontario
