HRM_613 - RESORT AND LEISURE
MANAGEMENT
LESSON 7: SAFETY AND SECURITY
__________
DR. LILIBETH R. SABILLANO
CHTM
Importance of Having a
Workplace Security Plan
1.A productive work environment with a
secured plan
q A company must have a security program in
place. A person will feel secure knowing that
the building he/she works in is secured.
2.Lower employee turnover rate if the work
environment is safe
q Employees will, be insecure if the area the
office is situated is not too secure.
Importance of Having a
Workplace Security Plan
3.Higher standards of the workplace
qWith a proper security program in place,
the company premises will have higher
standards.
4.Happier employees with a proper security
plan
qThe critical data of the company and its
employees are secured, the working
environment is much healthier.
Importance of Having a
Workplace Security Plan
5.Fewer insurance claims if the employees are
protected
q Insurances are as important as security in the
w o r k p l a c e . A f i r m s h o u l d t a ke a l l t h e
precautionary steps to protect its critical data
and employees.
6.The employees and company’s most valuable
asset is protected
q The employees form the backbone of a
company.
Importance of Having a
Workplace Security Plan
7.Better chances of retaining clients
qThe critical data of the company and its
employees are secured.
8.A safety plan will reduce business costs
and disruption
qA company is less likely to lose its finances
due to break-in or a cyber attack if there is
a strong security plan in place.
Security Tips for the Workplace
1. Gates: The opening and closing of the main
gates of the office building are a part of the
access control system.
2. Exterior doors: After the main entrance
(gates) comes the security of the exterior
doors.
Security Tips for the Workplace
3. Accounting areas: There should be limited
access to the HR and accounting areas.
4. Data closets and warehouse
areas: Network security should be another
priority of the company.
Security Tips for the Workplace
5. Electrified lock: The three types of
electrified lock (electric strike,
electromagnetic lock.
6. Contactless readers: It includes
contactless smart card and standard prox. It
has an easy installation process.
Security Tips for the Workplace
7. Biometrics: The biometrics has become
a common part of the security system
used in the office buildings.
Safety and Security Systems Cover the
following areas
1. Guest: Protection from crimes such as
murder.
2. Staff: Providing staff lockers, insurances,
health schemes, provident funds etc.
3. Guest luggage: Secure luggage store rooms
and proper equipment.
Safety and Security Systems Cover the
following areas
4. Hotel/Resort Equipments: Lifts, Boilers,
Kitchen equipment, furniture fitting and
building etc.
5. Protection of raw materials, goods,
provisions and groceries etc: For this the
safety and security system should cover
proper storage.
Safety and Security Systems Cover the
following areas
6.Protection of Funds:
A.Only one person should have access to
each cash bank and each bank should be in a
separate drawer.
B.All transactions should be recorded
immediately.
Types of Security
1. Physical aspect is divided into two parts:
a) Internal security
1. Against theft
2. Fire safety
b) External Security
1. Proper lighting outside the building
2. Proper fencing of the building
Types of Security
2.Security aspects of persons
a) Staff
1. Effective recruitment and selection
2. Identification of staff
b) Guests
1. Check scanty baggage guests
Types of Security
3.Guest room security:
i) Provide wide angle door viewer, dead bolt
locks, night torch, chains on doors etc.
ii) Employees should be trained to not give
any information about in-house guests to
outsiders.
Types of Security
4. Security aspects of systems
The term system implies the operations of the
hotel ex: all the equipment used for operation
A.Fix duties and responsibilities: Fix duties of staff
members so that they don’t interfere with others’
work
B.Make surprise checks
C.Staff who have access to liquid assets should be
made to sign a bond so that in case of theft the
concerned person can easily be caught
Safety and Security Measures
Necessary in Hotels/Resorts
1. Key Card Locks: Guest room locking
systems these days i nc l ude punc h and
magnetic key cards
2. Security Guards: Trained security guards
working 24-hours every day
3. Security Cameras: Security cameras with
digital technology
Safety and Security Measures
Necessary in Hotels/Resorts
4. Fire Alarms: Smoke detectors and fire
alarms in each guest room and throughout
the entire complex that is monitored 24 hours
a day
5. Emergency Power: Provision for
emergency power
6. Emergency Manual: Hotels maintain an
emergency manual
Safety and Security Measures
Necessary in Hotels/Resorts
7. Employee Photo ID:
8. In-Room Safes: In addition to the safety
deposit boxes offered by most hotels at the
front desks
Bomb Threat Security
ü Precautions and Measures should be
taken:
A.Security nets and body searches for
guests not known to the staff.
B.Banqueting suites and other non-public
areas should be security checked and
locked after use.
C.Goods received and bags should be
checked and kept tidy.
ü Safety and Security Measures for Women
Hotel/Resort Guests
A.Mirrored walls of the guestroom floor
elevators so that you can see who is walking
behind you.
B.Well-lit public areas such as lobby, bars etc.
Safety Issues
1.It is the management’s duty to ensure “safety”
in several areas, such as:
A.The structure itself
B.Installations and fixtures (check electrical,
plumbing, air-conditioning and other installations)
C.Public and work areas (e.g. slippery
floors, hazardous obstacles in traffic areas), safety
of furniture, equipment, appliances, and utensils.
FIRE in Hotel/Resort
ü Main causes of fire are:
1. Smoking
A.Smoke only where allowed
Educate the Guests about Fire
Possibilities Due to Smoking
1. Defective wiring, faulty
appliances and motor and worn
out insulation:
A. Laundry Areas:
B. Gas leaks:
C. Combustible waste:
Educate the Guests about Fire
Possibilities Due to Smoking
D. Kitchen:
E. Elevator shafts:
Types of Fire and Fire
Extinguishers
qFire has been classified in 5
categories
ü Class A Fire- It is the fire of wood,
paper, linen and similar dry materials.
They are extinguished by cooling and
quenching effect of water.
ü Class B Fire-These include fires of oil,
gasoline, grease and other petroleum
product.
Types of Fire and Fire
Extinguishers
ü Class C Fire-These are the fires of
pressurized gases.
ü Class D Fire-These are fire of metals
having low burning temperature.
ü Class E Fire-These are electrical fire.
The fire extinguishing agent must not
conduct electrical energy which could
spread the fire.
Systems of Fire Protection
1.Portable fire extinguisher
vSoda acid fire extinguisher
2. Stationary Fire Fighting System
A. Automatic sprinklers-It is generally
mounted just below the ceiling height with
a temperature detector or smoke detector,
attached with each sprinkler.
Systems of Fire Protection
B . F i re H o s e Syste m - I t i s a s e m i
portable system.
Handling Emergency Situation
1.Death of a Guest in the Hotel/Resort:
A.Once the information comes to the
front desk it should directly be reported
to the front office manager
B.The front office manager will then
report it to the GM or resident manager
Handling Emergency Situation
2. Handling Accident Cases:
A. A knowledge of first aid would come
very handy in such situations. In general
the following points should be taken care
of.
B. Remove the person who has met with
accident from the site of accident as early
a s p o s s i b l e a n d ta ke h i m to a m o re
comfortable area, use a stretcher.
Handling Emergency Situation
ü The accident book:
A.An accident book is usually maintained in
all organizations and the receptionist should
record all details of accidents which have
occurred to employees whilst carrying out
their daily activities.
B.The book must be kept in a place easily
accessible by any injured person or a person
bonafide.
Handling Emergency Situation
3. Situation of Theft:
Theft is divided into categories:
1.Theft by employees of the hotel can
be avoided by:
A .W o r k b u s i n e s s a n d p e r s o n a l
references should be checked before the
employee is hired.
Theft is Divided into
Categories
2.Damage of hotel property by the
guest can be avoided by:
A.The hotel staff should identify the
main cause for the damage.
Theft is Divided into
Categories
3. Theft of hotel property by the guest:
Can be avoided by taking the following
steps:
A.Installing automatic locks on the guest
room doors
B.Appointing a security officer who would
walk and take rounds at regular intervals
Theft is Divided into
Categories
4.Theft by outside visitors can be avoided
by:
A.Being aware of suspicious persons
B.Regular and irregular schedule of vigil
and security rounds
C.Stagger lunch and rest periods of
employees so as to keep one person on
duty on each floor at all times
Handling Emergency Situation
4.Situation of illness and epidemics:
A . The receptionist may be called for
assistance during sickness of a guest
B. Patient should be advised to consult the
house physician but in case the guest has his
own physician the same should be called
Handling Emergency Situation
5. Handling a drunk guest :
A. The guest should be removed from the
lobby as early as possible but being
careful not to irritate/offend him
B. Preferably taken to the back office or to
his room
Casino Management and
Planning
ü The organization of a business is
c ri t i cal to i t s func t i on and d a i l y
operations. Casinos especially rely on
well-thought-out business
organizational structures.
Management Positions
THE TOP MANAGEMENT
v At the top of a casino organizational
pyramid is the president or general
manager who is responsible for overseeing
the overall operations of the casino, as
well as the hotel if applicable.
VICE PRESIDENTS
v Reporting directly to the president or
general managers, several vice presidents
oversee specific areas of the casino
operations.
Management Positions
MANAGERS
v Next in the line of authority are the managers
throughout the casino operations. These include
managers of table games, slot machines, drop
team, guest services such as hotel operations.
DEALERS, SERVERS, SLOT ATTENDANTS, CASHIERS
v The casino employees who spend the most
amount of time with the customers fall into this
category.
Management Positions
SURVEILLANCE TEAM
vThe surveillance team is typically a
separate group of employees in the
casino environment.
Role of the Human Resource
ØThe HR plays the vital role in
administering, communicating, and
championing the safety policies.
A.HR needs to explain to the authority as
well as to the employees that the safe
environment is not only the responsibility
of the employers, but of the employees as
well.
Policies that are Needed to be Set Up
for Safe Occupational Environment
1. A statement that will determine the policy
has to be there to ensure the employees that
the company is committed to provide a safe
and work-friendly environment.
2.The communication of the policy will depend
on the initiatives taken by the HR.
A.The company has to assess the hazards and
risks and implement control measure on a
proactive basis. It is better to ensure safety
before the accident happens.
Gambling Addiction
ü Gambling addiction or gambling
disorder is defined as persistent and
recurring problematic gambling
behavior.
Behaviors are Potential Signs of
Gambling Addiction
1.Needing to gamble using increasing
amounts of money to achieve the desired
rush and excitement.
2.Feeling restless or irritable when trying
to reduce or stop gambling.
3.Inability to control, reduce, or quit
gambling despite numerous repeated
attempts.
Social Impacts - Casino
Management
ü Many studies have utilized the economic
concept of “cost” to objectively measure
and analyze social impact phenomena;
thus the term “social cost” has become
the dominant medium to identify the
strength and dimension of social impacts.
Economic Impacts - Casino
Management
ü When discussing the economic impacts of
tourism, the multiplier process should be
the most well-known and frequently
applied approach to measure the
e c o n o m i c c o nt r i b u t i o n s o f t o u r i s m
industry extensively on macroeconomic
fields, involving investment (including the
flows of income and the numbers of jobs),
export, governmental expenditure.
Thank You!
