HP v3 Universal Print Driver 6.7.0
HP v3 Universal Print Driver 6.7.0
0
(HP UPD)
Support Training
Target Release Date: March 2019
© Copyright 2017 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.
Agenda
• Training Overview
• Release Information
• New Features
• New Product Support
• Issues Resolved
• Issues Under Investigation
• Deprecated Features
• PIN to Print
• Tab Printing
• Troubleshooting Tips
• HP UPD 6.7.0 Release Notes
• HP UPD Support Information
© Copyright 2017 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.
Training overview
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Release Information
Chart from Release Notes
© Copyright 2017 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.
New HP UPD Features
• Includes PCL 6 and PS page description languages
• Available in both 32-bit and 64-bit packages
• Support for new products introducing in the second half of 2018
• Option to lock the “Job Storage Mode” to “Personal Job” and lock the
“Make Job Private/Secure” option to “Pin to Print” by enabling “PIN to
Print Only” in the Device Settings tab of Printer Properties
• UPD PCL 6 support for Tab printing
• NOTE: HP UPD 6.6.0 and later requires a minimum of SP1 on Windows 7 and Server
2008R2.
© Copyright 2017 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.
Forward Looking Capabilities HP UPD 6.5.0+ (TCP/IP)
Expanded support for future products through Compatible ID & Capabilities mode
© Copyright 2017 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.
HP UPD New Product Support
• HP Color LaserJet Enterprise M751n
• HP Color LaserJet Enterprise M751dn
• HP Color LaserJet Managed E75245dn
© Copyright 2017 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.
HP UPD Issues Resolved
• CR 58859 -- UPD driver configuration does not provide color option
in Modern app (Edge) Win 10 with no bidi
• CR 59234 -- UPD 6.5.0/6.6.0 PCL 6 Incorrect colors when printing XPS
files
• CR 60024 -- HP UPD 6.6.5 Job Storage with Encryption Fails with
Windows Native (Metro) Applications such as MS Edge when using a
default password
• CR 60393 -- UPD 6.6.5 install fails with print name starting with "prn"
or "prt" or lowercase letter -- installs without issue with UPD 6.5.0
• CR 60636 -- UPD PCL 6 Wrong color output printing from Windows
Edge (orange turns blue)
© Copyright 2017 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.
New HP PARK 1.8.6 Features/Defects Resolved
DCU v1.670.1.33111
• Added ability to preconfigure Lock the “Job Storage Mode” to
“Personal Job” and lock the “Make Job Private/Secure” option to “Pin
to Print” by enabling and locking “PIN to Print Only” in the Device
Settings tab of DCU
© Copyright 2017 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.
Issues under investigation
(Formally called known issues)
© Copyright 2017 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.
Issues under investigation
(Formally called known issues)
© Copyright 2017 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.
Issues under investigation
(Formally called known issues)
© Copyright 2017 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.
HP UPD Deprecated Features
Previously Deprecated Features
© Copyright 2017 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.
PIN to Print Only
© Copyright 2017 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.
PIN to Print Only
Enable through the Device Settings tab
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PIN to Print Only
Locks PIN to Print
© Copyright 2017 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.
Tab Printing
Enables users to print text on the tabs of tab media
• Tab printing feature enables users to print text on the tabs of tab media
and insert between document pages
• Supported on HP UPD 6.7.0 PCL6
• Only supported on the HP LaserJet MFP E725xx, E825xx, E778xx, and
E876xx printers.
• Requires Firmware 4.7.x or later
• Paper Sizes Supported:
• Tab printing is over fixed set of paper sizes and are defined as custom paper sizes
• A4-Tab size (8.5X11 + ½ INCH)
• Letter-Tab size (9X11 + ½ INCH)
• Tab Media is only supported on the MP Tray long edge, tabs facing
away from printer
© Copyright 2017 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.
Tab Printing
Unsupported features
© Copyright 2017 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.
Types of Tabs Supported
HP UPD and device have a fixed set of supported standard tabs
© Copyright 2017 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.
Printing Tabs
Standard dimension details to have the tab text printed correctly
© Copyright 2017 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.
Tab Printing
Enable Tab Printing through EWS
© Copyright 2017 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.
Tab Printing
Select the Tab media type
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Tab Printing
Select the tab position
© Copyright 2017 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.
Tab Printing
The tab media is inserted directly before the page selected
© Copyright 2017 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.
Tab Printing
Enter the text you want displayed on the tab
© Copyright 2017 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.
Tab Printing
Text direction is applied to all tabs
© Copyright 2017 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.
Tab Printing
Add tab settings to Tap sheets defined for this print job
© Copyright 2017 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.
Troubleshooting Tips
© Copyright 2017 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.
Troubleshooting Tip
Missing tabs, incorrect print quality, missing color settings
Issue:
• When connecting to a HP Color LaserJet MFP
E77830, print quality settings are incorrect, there is
no output tab, and no color themes or manual color
settings are shown on the color tab
Root cause:
• Installing with UPD 6.3.0 or earlier version of the HP
UPD
Solution:
• Use the correct version of the HP UPD for your
printer
• First version to support this printer is UPD 6.4.1
See the link Supported Products at
• First version to support new architecture printer
www.hp.com/go/upd for a list of first versions of HP
capabilities mode (print contract) is UPD 6.4.1
UPD supporting specific printer models
© Copyright 2017 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.
Troubleshooting Tip
Black and white document printing with composite black
Issue:
• When printing a black and white document on an HP
Color LaserJet MFP E77830, the document prints as
composite black when viewed with 25x magnifier
Root cause:
• Installing with UPD 6.3.0 or earlier version
of the HP UPD
Solution:
• Use the correct version of the HP UPD for the printer
• First version to support this printer is UPD 6.4.1
• First version to support new architecture printer capabilities
mode (print contract) is UPD 6.4.1 See the link Supported Products at
• And, select Print in Grayscale & Black Only in www.hp.com/go/upd for a list of first versions
dropdown menu of HP UPD supporting specific printer models
© Copyright 2017 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.
Troubleshooting Tip
When printing a job with HP v3 UPD, 2 files appear in the spool window
Issue:
• When printing a job with the HP v3 UPD, 2
files appear in the spool window
• Issue only happens with modern apps such
as Edge on Windows 10 with a v3 print driver
• Issue is not seen with Windows 7 or desktop
applications
Root Cause:
• First spool file is XPS to GDI conversion (v4
to v3)
• Second spool file is the actual print job List of supported operating systems for
Solution: the HP UPD can be found under the link
• Normal behavior with Modern apps in Specifications at www.hp.com/go/upd
Windows 10
© Copyright 2017 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.
Troubleshooting Tip
Missing tabs, missing color & output settings, incorrect settings, communications errors
Issue:
• Job Storage, Output or Color Tabs missing in Missing tabs
printing preferences, missing color or output such as color
settings, incorrect print quality selections, tab with color
communications errors device
Root Cause:
• Bidi communications is disabled, print queue is not
connected to a valid port or device, or SNMP v1/v2 Missing color
is disabled settings
Solution:
• Create HP UPD printer object mapped to a
supported HP physical device via TCP/IP port with
SNMP enabled across the network & configured
properly so HP UPD Automatic Configuration runs
correctly and configures the HP UPD printer object.
• SNMP v1/v2 must be set to a minimum of Read
only
© Copyright 2017 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.
Troubleshooting Tip
Dialog pops up first time user prints or opens printing preferences
Issue:
• The first time a user prints or opens
printing preferences, a dialog pops up
stating “Validating the selected
printer…”
• This only happens the first time.
Root Cause:
• As part of the initial configuration, HP
UPD Communicates (Bidi) with the
printer over SNMP v1/v2 to determine
the printer’s features and configure Prior to UPD 6.2, bidi communications occurred
the driver earlier in the install process. UPD 6.2 and later,
Solution: bidi communications occurs later in the install
• Normal operation, working as process – first time printing or opening printing
designed preferences or printer properties.
© Copyright 2017 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.
Troubleshooting Tip
Streaking or banding on printed output with photos (JPG images)
Issue:
• Streaking or banding on printed output with photos (JPG images) in Windows
8.1 and Windows 10 Photos App when double clicking on the jpg image file
and printing.
• No banding when printing the internal demo page
• Not reproducible in Windows Photo viewer (Right click on the file and select
Print) or in MS Paint (Right click on the file and select Edit).
Root Cause:
• Windows 8 Photos app is sending only one begin image. Whereas,
Windows 8.1 and above Photos app is sending multiple strips of the image
impacting HP EasyColor workflow.
Solution:
• Disable HP Easy Color
• Or, Enable HP EasyColor Conservative mode in the Advanced tab of the
driver (HP UPD 6.7.0)
© Copyright 2017 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.
Troubleshooting tip
User prints but the job never reaches printer
Issue:
• User prints but the job never reaches the printer. The
print job is not listed in the printer window.
• The correct printer (ip address) is selected, the printer
is online, connected and in the Ready state
• “Start printing immediately” is selected and Job
Storage is disabled
• Closing and reopening the application and printing
again, the job still does not appear at printer
Root Cause:
• Server-less Job Accounting (SJA) is enabled and the
user is not correctly configured in EWS for Job
Accounting
Solution:
• Configure Device users, Device access , and local
quotas for selected user
• Or, disable Job Statistics and Local Quotas
© Copyright 2017 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.
Troubleshooting Tip
Poor print quality & missing features when configuring pull print queue with M880 or E87660
Issue:
• Using M880 to create pull print queues, HP E87660 C-Fold and Z-Fold options are missing & Print Quality
can’t be set to Professional/General Office for ink
• Using HP E87660, C- and Z-Fold are available but Fold and Stitch (Booklet) is not available on the M880 &
jobs printed to ink-based products result in poor quality (lines not sharp, text more jagged)
• Using an HP PageWide to configure the queue with print quality defaulted to General Office, jobs printed to
an HP LaserJet appear grainy, colors do not match original (more faded, green tint), Excel/PDF color fills
shift outside cells.
Root Cause:
• The M880 used to configure the pull print queue was running FS 3.9 firmware (non-print capabilities mode)
• A common pull print queue was configured to print to both ink (PageWide) and HP LaserJet printers
Solution:
• Initially create a UPD printer object mapped to the physical device via TCP/IP port with SNMP enabled and
queue configured properly so that HP UPD Automatic Configuration runs correctly and configures the HP
UPD printer object
• Choose a HP UPD version that supports the latest printer model the customer is using, avoiding settings
specific to ink or laser (i.e. print quality)
• Choose a device model & common firmware version that supports the broadest set of features and
capabilities of device models deployed (FS 3 versus FS 4).
• For best performance, create separate queues for ink and Laser.
© Copyright 2017 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.
Troubleshooting Tip
Printing errors after upgrading driver Dynamic U/I
with Traditional
Issues: install
• Bidi/ communications errors
• Missing tabs
• Mono on a color device
• Finishers and/or trays (input and output) Missing tabs
are missing such as color
• Scaling is not set to 100 on install, tab with color
e.g. 0 device
• Printer requests special paper type or
manual feed when plain or unspecified
is selected.
• Random or Garbage print
Root Cause:
• Dirty system with outdated or no longer used
drivers, queues or ports
• The driver was upgraded using the “New Driver”
option on the Advanced tab of Printer Properties
• The queues or “3” directory was copied from one
system to another
Solution:
• Clean up the printing system
• Delete the queue and re-install using the new
driver
• Or, use AutoUpgradeUPD to update queues
© Copyright 2017 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.
Troubleshooting Tip
Installing printer using Add Printer Wizard, printer is not found or error is displayed
Issue:
• Installing a printer on a Windows 10 PC using Add Printer Wizard, printer is not found in
Choose a device or printer to add to this PC dialog, or, if found, selecting it results in an
error message "Windows Cannot Connect to This Printer." If it installs, WSD port is
used
with a class driver, or installs incorrectly with the error "Driver is unavailable."
Root Cause:
• Issue may be due to security access rights to certain printers, AD Group policy
limitations
on the number of printers to list, the network scanning option being disabled, the printer
not connected to the same network as the computer, or print sharing disabled on the
computer to which the printer is attached.
• The error "Driver is unavailable" may be due to the driver not installed in Driver Store or
Windows Driver Update being disabled.
Solution:
• Make sure the correct print driver is installed on the computer, the printer is on and
connected to the same network as the computer you want to add it to, and that print
sharing is enabled on the computer to which it's attached.
• For HP UPD, when the "Choose a device or printer to add to this PC" appears, select
"The printer that I want isn't listed," select "Add a printer using a TCP/IP address or
hostname," set Device Type to TCP/IP Device, and uncheck "Query the printer and
automatically..." Then click Next, select the driver you want and complete the install
process.
© Copyright 2017 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.
Troubleshooting Tip
Installing a printer using Add Printer Wizard, incorrect driver is installed
Issue:
• Installing a printer on a Windows 10 PC using Add Printer Wizard,
selecting "The printer that I want isn't listed," and installing the printer
over TCP/IP using the wizard, the incorrect driver (such as a class
driver) is installed.
• The correct print driver is installed on the computer, the printer is on
and connected to the same network as the computer.
Root Cause:
• On the dialog for entering the IP address, “Query the printer and
automatically select the driver to use” is incorrectly checked.
Solution:
• For HP UPD, use the following steps to install over TCP/IP using
APW:
1. In the Devices and Printers dialog, select Add a printer
2. When "Choose a device or printer to add to this PC" appears,
select "The printer that I want isn't listed”
3. Select "Add a printer using a TCP/IP address or hostname"
4. Set Device Type to TCP/IP Device
5. Uncheck “Query the printer and automatically select the driver to
use” is checked
6. Click Next, select the driver you want and complete the install
process.
© Copyright 2017 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.
Install drivers as downloaded from
Troubleshooting Tip hp.com, using only HP
Incorrect v4 driver is installed on client for Point and Print recommended tools to install &
configure.
Issue:
• Using a Windows Server 2016 print server, when downloading and configuring the queue using a vendor
specific v4 driver, client end users only get the “MS point and print driver” with limited functionality and
cannot print in color.
Root cause:
• Starting with v4 drivers, the distribution model on print servers changed. If a user connects to a v4 shared
printer queue, the corresponding v4 driver from local driver store on the client is installed or downloaded
from Windows update. If no driver is available, the “Microsoft enhanced Point and Print driver” is used,
which provides a standard interface with only limited features.
Solution:
• For v4 drivers, prior to connecting to the print server, install the vendor specific driver on the client.
• Alternatively, install the v3 HP UPD on the print server. When using the v3 HP UPD, the HP UPD is
downloaded to the client if it exists on the server or copied from Windows Update when the user connects
to the printer.
• With the HP v3 UPD, when using 32-bit clients, install the same version of both the 32-bit and 64-bit
"versioned" drivers on the server using the same driver name.
© Copyright 2017 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.
UPD vs Model Specific Drivers
Both support the same printer specific features
© Copyright 2017 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.
Support Information
© Copyright 2017 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.
HP UPD 6.7.0 Release Notes
• For the latest information on new features, fixed and open
defects for the HP UPD 6.7.0, see the HP UPD 6.7.0 release
notes
• Information in this slide set is based on driver information available on March 11,
2019.
© Copyright 2017 HP Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.
HP UPD Support Information
HP System Administrator’s Guide
www.hp.com/go/upd
Windows 8 and Server 2012 Support
www.hp.com/go/Windows8
HP UPD and HP PARK information and download
www.hp.com/go/upd
SDA specific Documents:
HP Smart Device Agent for USB Connected Printers (c05493761)
Pre-Install using SDA Base for USB Plug & Play (c05431930)
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HP UPD Support Information
Videos on YouTube
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Thank you
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