RS/6000 7025 F40 Series IBM

Service Guide

SA38-0515-01
Second Edition (June 1997)

The following paragraph does not apply to the United Kingdom or any country where
such provisions are inconsistent with local law: THIS PUBLICATION IS PROVIDED “AS
IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied
warranties in certain transactions, therefore, this statement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are
periodically made to the information herein; these changes will be incorporated in new editions
of the publication. The manufacturer may make improvements and/or changes in the
product(s) and/or the program(s) described in this publication at any time, without notice.

It is possible that this publication may contain reference to, or information about, products
(machines and programs), programming, or services that are not announced in your country.
Such references or information must not be construed to mean that these products,
programming, or services will be announced in your country. Any reference to a specific
licensed program in this publication is not intended to state or imply that you can use only that
licensed program. You can use any functionally equivalent program instead.

Requests for technical information about products should be made to your authorized reseller
or marketing representative.

 International Business Machines Corporation 1996, 1997. All rights reserved.

Note to U.S. Government Users -- Documentation related to restricted rights -- Use,
duplication or disclosure is subject to restrictions set forth is GSA ADP Schedule Contract with
IBM Corp.
Contents

Communications Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Federal Communications Commission (FCC) Statement . . . . . . . . . . . . . . . vii
European Union (EU) Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
International Electrotechnical Commission (IEC) Statement . . . . . . . . . . . . . viii
United Kingdom Telecommunications Safety Requirements . . . . . . . . . . . . . viii
Avis de conformité aux normes du ministère des Communications du Canada . . ix
Canadian Department of Communications Compliance Statement . . . . . . . . . . ix
VCCI Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Radio Protection for Germany . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Federal Communications Commission (FCC) Statement . . . . . . . . . . . . . . . xi
European Union (EU) Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
International Electrotechnical Commission (IEC) Statement . . . . . . . . . . . . . . xii
United Kingdom Telecommunications Safety Requirements . . . . . . . . . . . . . . xii
Avis de conformité aux normes du ministère des Communications du Canada . . xii
Canadian Department of Communications Compliance Statement . . . . . . . . . . xii
VCCI Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Radio Protection for Germany . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv

Safety Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv
Electrical Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv
Laser Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii

About This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix

ISO 9000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix
Related Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix

Chapter 1. Reference Information . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

System Unit Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Service Inspection Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14

Chapter 2. System Unit Maintenance Analysis Procedures (MAPs) . . . . . 2-1

Entry MAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
MAP 1020: Problem Determination . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
MAP 1520: Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
MAP 1540: Minimum Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14

Chapter 3. SSA Problem Determination Procedures . . . . . . . . . . . . . . . 3-1

Disk Drive Module Power-On Self-Tests (POSTs) . . . . . . . . . . . . . . . . . . 3-1
Adapter Power-On Self-Tests (POSTs) . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Preface iii
Service Request Numbers (SRNs) . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
SSA Loop Configurations That Are Not Valid . . . . . . . . . . . . . . . . . . . . 3-14
SSA Maintenance Analysis Procedures (MAPs) . . . . . . . . . . . . . . . . . . 3-15
MAP 2010: SSA Hot-Swap Disk Drive–Start . . . . . . . . . . . . . . . . . . . . 3-16

Chapter 4. Error Code to FRU Index . . . . . . . . . . . . . . . . . . . . . . . . 4-1

POST Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Firmware Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Firmware Checkpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Firmware Location Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25

Chapter 5. Loading the System Diagnostics . . . . . . . . . . . . . . . . . . . 5-1

Service Mode Boot: Loading Diagnostics . . . . . . . . . . . . . . . . . . . . . . . 5-2
Standalone vs. Online Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Chapter 6. System Management Services . . . . . . . . . . . . . . . . . . . . . 6-1

Graphical System Management Services . . . . . . . . . . . . . . . . . . . . . . . 6-1
Config . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-15
Error Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-16
RIPL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-17
SCSI ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-21
Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-22
Text-Based System Management Services . . . . . . . . . . . . . . . . . . . . . 6-24

Chapter 7. Removal and Replacement Procedures . . . . . . . . . . . . . . . 7-1

Handling Static–Sensitive Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-13
CD-ROM Drive, Tape Drive, Diskette Drive . . . . . . . . . . . . . . . . . . . . . 7-24
Non Hot Swap Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-25
Backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-29
System Board Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-31
Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-32
Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-36
System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-38
CPU Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-42
Service Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-44
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-46
Fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-49
Operator Panel Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-51
iv Service Guide
Operator Panel Control Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-52
Serial Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-53
Parallel Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-54
POWER GXT1000 Internal Graphics Accelerator . . . . . . . . . . . . . . . . . . 7-55
Logic Boards and RSS Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-69

Chapter 8. Parts Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1

Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7

Appendix A. Service Processor Progress Codes . . . . . . . . . . . . . . . . . A-1

SSA Hot-Swap Disk Drive Reported Errors . . . . . . . . . . . . . . . . . . . . . . A-1

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . X-1

Preface v
vi Service Guide
Communications Statements

The following statement applies to this product. The statement for other products
intended for use with this product appears in their accompanying manuals.

If the Graphics Subsystem or the Video Output Option is NOT installed, this system
complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC
Rules.

Federal Communications Commission (FCC) Statement

Note: The IBM 7025 Model F40 has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.

Consult an authorized dealer or service representative for help.

Properly shielded and grounded cables and connectors must be used in order to
meet FCC emission limits. Proper cables and connectors are available from
authorized dealers. Neither the provider nor the manufacturer are responsible for
any radio or television interference caused by using other than recommended cables
and connectors or by unauthorized changes or modifications to this equipment.
Unauthorized changes or modifications could void the user's authority to operate the
equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.

Responsible Party:

Preface vii
 International Business Machines Corporation
Old Orchard Road
Armonk, New York 10504
Telephone: (919) 543-2193

European Union (EU) Statement

This product is in conformity with the protection requirements of EU Council Directive

89/336/EEC on the approximation of the laws of the Member States relating to
electromagnetic compatibility. The manufacturer cannot accept responsibility for any
failure to satisfy the protection requirements resulting from a non-recommended
modification of the product, including the fitting of option cards supplied by third
parties. Consult with your dealer or sales representative for details on your specific
hardware.

This product has been tested and found to comply with the limits for Class B
Information Technology Equipment according to CISPR 22 / European Standard EN
55022. The limits for Class B equipment were derived for typical residential
environments to provide reasonable protection against interference with licensed
communication devices.

International Electrotechnical Commission (IEC) Statement

This product has been designed and built to comply with IEC Standard 950.

United Kingdom Telecommunications Safety Requirements

This equipment is manufactured to the International Safety Standard EN60950 and

as such is approved in the UK under the General Approval Number
NS/G/1234/J/100003 for indirect connection to the public telecommunication network.

The network adapter interfaces housed within this equipment are approved
separately, each one having its own independent approval number. These interface
adapters, supplied by the manufacturer, do not use or contain excessive voltages.
An excessive voltage is one which exceeds 70.7 V peak ac or 120 V dc. They
interface with this equipment using Safe Extra Low Voltages only. In order to
maintain the separate (independent) approval of the manufacturer's adapters, it is
essential that other optional cards, not supplied by the manufacturer, do not use
main voltages or any other excessive voltages. Seek advice from a competent
engineer before installing other adapters not supplied by the manufacturer.

viii Service Guide

Avis de conformité aux normes du ministère des Communications du
Canada

Cet appareil numérique de la classe B respecte toutes les exigences du Réglement

sur le matériel brouilleur du Canada.

Canadian Department of Communications Compliance Statement

This Class B digital apparatus meets the requirements of the Canadian

Interference-Causing Equipment Regulations.

VCCI Statement

The following is a summary of the VCCI Japanese statement in the box above.

This equipment is in the Class 2 category (information equipment to be used in a

residential area or an adjacent area thereto) and conforms to the standards set by
the Voluntary Control Council For Interference by Data Processing Equipment and
Electronic Office Machines aimed at preventing radio interference in such residential
area.

When used near a radio or TV receiver, it may become the cause of radio
interference.

Read the instructions for correct handling.

Preface ix
Radio Protection for Germany

Dieses Gerät ist berechtigt in Übereinstimmung mit dem deutschen EMVG vom
9.Nov.92 das EG–Konformitätszeichen zu führen.

Der Aussteller der Konformitätserklärung ist die IBM Germany.

Dieses Gerät erfüllt die Bedingungen der EN 55022 Klasse B.

x Service Guide
If the Graphics Subsystem (Feature Code 7252 or 7253) or the Video Output Option
(Feature Code 7254) IS installed, this system complies with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules.

Federal Communications Commission (FCC) Statement

Note: This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause
harmful interference in which case the user will be required to correct the
interference at his own expense.

Properly shielded and grounded cables and connectors must be used in order to
meet FCC emission limits. Neither the provider nor the manufacturer are responsible
for any radio or television interference caused by using other than recommended
cables and connectors or by unauthorized changes or modifications to this
equipment. Unauthorized changes or modifications could void the user's authority to
operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference,and (2)
this device must accept any interference received, including interference that may
cause undesired operation.

European Union (EU) Statement

This product is in conformity with the protection requirements of EU Council Directive

89/336/EEC on the approximation of the laws of the Member States relating to
electromagnetic compatibility. The manufacturer cannot accept responsibility for any
failure to satisfy the protection requirements resulting from a non-recommended
modification of the product, including the fitting of option cards supplied by third
parties. Consult with your dealer or sales representative for details on your specific
hardware.

This product has been tested and found to comply with the limits for Class A
Information Technology Equipment according to CISPR 22 / European Standard EN
55022. The limits for Class A equipment were derived for commercial and industrial
environments to provide reasonable protection against interference with licensed
communication equipment.

Preface xi
Attention: This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take adequate
measures.

International Electrotechnical Commission (IEC) Statement

This product has been designed and built to comply with IEC Standard 950.

United Kingdom Telecommunications Safety Requirements

This equipment is manufactured to the International Safety Standard EN60950 and

as such is approved in the UK under the General Approval Number
NS/G/1234/J/100003 for indirect connection to the public telecommunication network.

The network adapter interfaces housed within this equipment are approved
separately, each one having its own independent approval number. These interface
adapters, supplied by the manufacturer, do not use or contain excessive voltages.
An excessive voltage is one which exceeds 70.7 V peak ac or 120 V dc. They
interface with this equipment using Safe Extra Low Voltages only. In order to
maintain the separate (independent) approval of the manufacturer's adapters, it is
essential that other optional cards, not supplied by the manufacturer, do not use
main voltages or any other excessive voltages. Seek advice from a competent
engineer before installing other adapters not supplied by the manufacturer.

Avis de conformité aux normes du ministère des Communications du

Canada

Cet appareil numérique de la classe A respecte toutes les exigences du Réglement

sur le matériel brouilleur du Canada.

Canadian Department of Communications Compliance Statement

This Class A digital apparatus meets the requirements of the Canadian

Interference–Causing Equipment Regulations.

xii Service Guide

VCCI Statement

The following is a summary of the VCCI Japanese statement in the box above.

This equipment is in the Class 1 category (information equipment to be used in

commercial and/or industrial areas) and conforms to the standards set by the
Voluntary Control Council For Interference by Data Processing Equipment and
Electronic Office Machines aimed at preventing radio interference in commercial
and/or industrial areas.

Consequently, when used in a residential area or in an adjacent area thereto, radio

interference may be caused to radios and TV receivers, etc.

Read the instructions for correct handling. VCCI-1.

Preface xiii
Radio Protection for Germany

Dieses Gerät ist berechtigt in Übereinstimmung mit dem deutschen EMVG vom
9.Nov.92 das EG–Konformitätszeichen zu führen.

Der Aussteller der Konformitätserklärung ist die IBM Germany.

Dieses Gerät erfüllt die Bedingungen der EN 55022 Klasse A. Für diese von
Geräten gilt folgende Bestimmung nach dem EMVG:

Geräte dürfen an Orten, für die sie nicht ausreichend entstört sind, nur mit
besonderer Genehmigung des Bundesministers für Post und Telekommunikation
oder des Bundesamtes für Post und Telekommunikation betrieben werden. Die
Genehmigung wird erteilt, wenn keine elektromagnetischen Störungen zu erwarten
sind.

(Auszug aus dem EMVG vom 9.Nov.92, Para.3, Abs.4)

Hinweis

Dieses Genehmigungsverfahren ist von der Deutschen Bundespost noch nicht

veröffentlicht worden.

xiv Service Guide

Safety Notices

A danger notice indicates the presence of a hazard that has the potential of causing
death or serious personal injury.

A caution notice indicates the presence of a hazard that has the potential of causing
moderate or minor personal injury.

Electrical Safety

Observe the following safety instructions any time you are connecting or
disconnecting devices attached to the workstation.

DANGER

An electrical outlet that is not correctly wired could place hazardous

voltage on metal parts of the system or the devices that attach to the
system. It is the responsibility of the customer to ensure that the outlet
is correctly wired and grounded to prevent an electrical shock.

Before installing or removing signal cables, ensure that the power

cables for the system unit and all attached devices are unplugged.

When adding or removing any additional devices to or from the system,

ensure that the power cables for those devices are unplugged before
the signal cables are connected. If possible, disconnect all power
cables from the existing system before you add a device.

Use one hand, when possible, to connect or disconnect signal cables

to prevent a possible shock from touching two surfaces with different
electrical potentials.

During an electrical storm, do not connect cables for display stations,

printers, telephones, or station protectors for communication lines.

CAUTION:
This product is equipped with a three–wire power cable and plug for the user's
safety. Use this power cable with a properly grounded electrical outlet to avoid
electrical shock.

Preface xv
DANGER

To prevent electrical shock hazard, disconnect the power cable from

the electrical outlet before relocating the system.

xvi Service Guide

Laser Safety Information
The optical drive in this system unit is a laser product. The optical drive has a label
that identifies its classification. The label, located on the drive, is shown below.
CLASS 1 LASER PRODUCT
LASER KLASSE 1
LUOKAN 1 LASERLAITE
APPAREIL A LASER DE CLASSE 1
IEC 825:1984 CENELEC EN 60 825:1991

The optical drive in this system unit is certified in the U.S. to conform to the
requirements of the Department of Health and Human Services 21 Code of Federal
Regulations (DHHS 21 CFR) Subchapter J for Class 1 laser products. Elsewhere,
the drive is certified to conform to the requirements of the International
Electrotechnical Commission (IEC) 825 (1st edition 1984) and CENELEC EN 60
825:1991 for Class 1 laser products.

CAUTION:
A class 3 laser is contained in the device. Do not attempt to operate the drive
while it is disassembled. Do not attempt to open the covers of the drive as it
is not serviceable and is to be replaced as a unit.

Class 1 laser products are not considered to be hazardous. The optical drive
contains internally a Class 3B gallium-arsenide laser that is nominally 30 milliwatts at
830 nanometers. The design incorporates a combination of enclosures, electronics,
and redundant interlocks such that there is no exposure to laser radiation above a
Class 1 level during normal operation, user maintenance, or servicing conditions.

Preface xvii
xviii Service Guide
About This Book

This book provides maintenance information that is specific to the system unit,
adapters, and attached devices that do not have their own service information. It also
contains Maintenance Analysis Procedures (MAPs) that are not common to other
systems.

MAPs that are common to all systems are contained in the RS/6000 Diagnostic
Information for Multiple Bus Systems.

This book is used by the service technician to repair system failures. This book
assumes that the service technician has had training on the system unit.

ISO 9000

ISO 9000 registered quality systems were used in the development and
manufacturing of this product.

Related Publications

The following publications are available for purchase:

The IBM RS/6000 7025 F40 Series User's Guide contains information to help
users set up, install options, configure, modify, and solve minor problems.

The RS/6000 Diagnostic Information for Multiple Bus Systems contains common
diagnostic procedures, error codes, service request numbers, and failing function
codes. This manual is intended for trained service technicians.

The RS/6000 Adapter, Device, and Cable Information for Multiple Bus Systems
contains information about adapters, external devices, and cabling. This manual
is intended to supplement information found in the RS/6000 Diagnostic
Information for Multiple Bus Systems.

The Site and Hardware Planning Information contains information to help you
plan your installation.

Preface xix
xx Service Guide
Chapter 1. Reference Information

System Unit Locations

Front View with Media Door Off

Chapter 1. Reference Information 1-1

Rear View

1-2 Service Guide

SCSI IDs and Bay Locations

Chapter 1. Reference Information 1-3

POWER GTX1000 Rear View

1-4 Service Guide

Logic Boards

GPSS Board

Chapter 1. Reference Information 1-5

RSS Board

1-6 Service Guide

VOO Board

Chapter 1. Reference Information 1-7

System Board Locations

J1 Power connector (3.3V)

J2 Fan #1
J3 Fan #2
J4 Internal SCSI connector
J5 Diskette drive connector
J6 Fan #3
J7 Fan #4
J8 Operator panel connector
J9 Operator panel audio connector
J16 Power connector (3.3V)
J17 Power connector
J19, J20, J21, J22 Memory module connectors
J23, J24, J25, J26 Memory module connectors

1-8 Service Guide

J27 CPU #0 connector
J28 CPU #1 connector
J30 Power connector (5.0V)
J31, J32 64-bit PCI connectors
J33, J34 ISA connectors
J35, J36, J37, J38 32-bit PCI connectors
J39, J40, J41 32-bit PCI connectors
J42 Service processor connector
J43 Parallel connector
J44 Serial connector
J46 SCSI security jumpers
J47 Internal SCSI connector
J48 External SCSI connector
J49 Ethernet connector (twisted pair)
J50 Ethernet connector (thick)
J51 Tablet connector
J52 Keyboard connector
J53 Mouse connector
J54 Audio connectors

Chapter 1. Reference Information 1-9

Operator Panel

1-10 Service Guide

Specifications

The mechanical packaging, cooling, power supply, and environmental requirements

for the server is shown in the following:

Dimensions

Height - 620 mm (24.3 inches)

Depth - 695 mm (27.3 inches)

Width - 245 mm (9.6 inches)

Weight

Configuration dependent

Operating Environment - Class B

Temperature - 16° to 32°C (60° to 90°F)

Humidity - 8% to 80% noncondensing

Maximum Altitude - 2135 m (7000 feet)

Power Source Loading

Typical - 0.41 kVA

Maximum - 0.56 kVA

Power Requirements

Typical - 330 watts

Maximum - 450 watts

Power Factor

0.8 - 0.96

Chapter 1. Reference Information 1-11

Operating Voltage

100 to 127V ac; 50 to 60 Hz

200 to 240V ac; 50 to 60 Hz

Heat Output (Maximum)

Typical - 1125 BTU/hr

Maximum - 1535 BTU/hr

Acoustics

5.8 Bels operating

5.5 Bels idle

1-12 Service Guide

Power Cables

To avoid electrical shock, a power cable with a grounded attachment plug is

provided. Use only properly grounded outlets.

Power cables used in the United States and Canada are listed by Underwriter's
Laboratories (UL) and certified by the Canadian Standards Association (CSA).
These power cords consist of:

Electrical cables, Type SVT or SJT.

Attachment plugs complying with National Electrical Manufacturers Association
(NEMA) 5-15P. That is:
"For 115 V operation, use a UL listed cable set consisting of a minimum 18 AWG,
Type SVT or SJT three-conductor cord a maximum of 15 feet in length and a parallel
blade, grounding type attachment plug rated at 15 A, 125 V."
"For 230 V operation in the United States use a UL listed cable set consisting of a
minimum 18 AWG, Type SVT or SJT three-conductor cable a maximum of 15 feet in
length, and a tandem blade, grounding type attachment plug rated at 15 A, 250 V."

Appliance couplers complying with International Electrotechnical Commission
(IEC) Standard 320, Sheet C13.

Power cables used in other countries consist of the following:

Electrical cables, Type HD21.

Attachment plugs approved by the appropriate testing organization for the
specific countries where they are used.
"For units set at 230 V (outside of U.S.): use a cable set consisting of a minimum 18
AWG cable and grounding type attachment plug rated 15 A, 250 V. The cable set
should have the appropriate safety approvals for the country in which the equipment
will be installed and should be marked HAR'."

Refer to Chapter 8, “ Parts Information” on page 8-1 to find the power cables that
are available.

Chapter 1. Reference Information 1-13

Service Inspection Guide

Perform a service inspection on the system when:

The system is inspected for a maintenance agreement.

Service is requested and service has not recently been performed.

An alterations and attachments review is performed.

Changes have been made to the equipment that may affect the safe operation of
the equipment.

External devices with their own power cables have those cables attached.

If the inspection indicates an unacceptable safety condition, the condition must be

corrected before anyone can service the machine.
Note: The correction of any unsafe condition is the responsibility of the owner of the
system.

Perform the following checks:

1. Check the covers for sharp edges and for damage or alterations that expose the
internal parts of the system unit.
2. Check the covers for proper fit to the system unit. They should be in place and
secure.
3. Gently rock the system unit from side to side to determine if it is steady.
4. Set the power switch of the system unit to Off.
5. Remove the covers.
6. Check for alterations or attachments. If there are any, check for obvious safety
hazards such as broken wires, sharp edges, or broken insulation.
7. Check the internal cables for damage.
8. Check for dirt, water, and any other contamination within the system unit.
9. Check the voltage label on the back of the system unit to ensure that it matches
the voltage at the outlet.
10. Check the external power cable for damage.
11. With the external power cable connected to the system unit, check for 0.1 ohm
or less resistance between the ground lug on the external power cable plug and
the metal frame.
12. Perform the following checks on each device that has its own power cables:
a. Check for damage to the power cord.

1-14 Service Guide

 b. Check for the correct grounded power cable.
c. With the external power cable connected to the device, check for 0.1 ohm or
less resistance between the ground lug on the external power cable the
metal frame of the device.
13. Install the covers.

Chapter 1. Reference Information 1-15

1-16 Service Guide
Chapter 2. System Unit Maintenance Analysis Procedures
(MAPs)

Entry MAP

Use the following table to determine your starting point.

Notes:
1. If more than eight digits are displayed in the operator panel, use only the first
eight digits to find the error in the tables. The digits that display beyond the first
eight digits are location codes that can assist you in diagnosing the problem. See
“Firmware Location Codes” on page 4-25.
2. Licensed programs frequently rely on network configuration, and system
information stored on the VPD on the operator panel control assembly. If the
MAPs indicate that the Operator Panel Control Assembly should be replaced,
swap the VPD from the old operator panel control assembly to the new one. If
the old VPD module has to be replaced call technical support for recovery
instructions. If recovery is not possible, notify the system owner that new keys
for licensed programs may be required.
3. If a network adapter or the system board is replaced, the network administrator
must be notified so that the client IP addresses used by the server can be
changed. In addition, the operating system configuration of the network
controller may need to be changed in order to enable system startup.

Symptom Action

Service Actions
You have parts to exchange or a corrective 1. Go to the Removal and Replacement
action to perform. Procedures.
2. Go to the Repair Checkout Procedure in the
RS/6000 Diagnostic Information for Multiple
Bus Systems.
You need to verify that a part exchange or Go to the Repair Checkout Procedure in the
corrective action corrected the problem. RS/6000 Diagnostic Information for Multiple Bus
Systems.
You need to verify correct system operation. Go to the System Checkout Procedure in the
RS/6000 Diagnostic Information for Multiple Bus
Systems.

Symptom Analysis
You do not have a determined symptom. Go to “MAP 1020: Problem Determination” on
page 2-5.

Chapter 2. Maintenance Analysis Procedures 2-1

 Symptom Action
You have an 8-digit error code displayed. Record the error code. Go to Chapter 4, “Error
Code to FRU Index” on page 4-1.
You have an SRN. Go to the Fast Path MAP in the RS/6000
Diagnostic Information for Multiple Bus Systems.
The system POST indicators are displayed on Go to “Fxx Code Boot Problems” on page 4-22.
the system console, the system pauses and
then restarts. The term "POST indicators" refer
to the icons (graphic display) or device
mnemonics (ASCII terminal) that appear during
the power-on self-test (POST).
The system stops and POST indicators are 1. Use MAP 1540 to isolate the problem.
displayed on the system console. The term
"POST indicators" refer to the icons (graphic
display) or device mnemonics (ASCII terminal)
that appear during the power-on self-test
(POST).
The system stops and the message "STARTING Go to “Firmware Checkpoints” on page 4-19.
SOFTWARE PLEASE WAIT..." is displayed on

ASCII terminal, the boot indicator ( ) is

displayed on a graphics terminal.
The system will not respond to the password Verify that the password is being entered from
being entered or the system login prompt is the ASCII terminal or keyboard defined as the
displayed when booting in service mode. system console. If so, then the keyboard or its
controller may be faulty.
1. If entering the password from the keyboard
which is attached to the system, replace the
keyboard. If replacing the keyboard does not
fix the problem, replace the system board.
(See notes on 2-1.)
2. If entering the password from a keyboard
which is attached to a ASCII terminal,
suspect the ASCII terminal. Use the
Problem Determination Procedures for the
terminal. Replace the system board if these
procedures do not reveal a problem.
Nothing is displayed on the system console, and 1. If using a graphic display, go to the Problem
the operator panel is blank. Determination Procedures for the display.
2. If you do not find a problem then replace the
display adapter.
3. Go to “MAP 1540: Minimum Configuration”
on page 2-14.

2-2 Service Guide

Symptom Action
All display problems. 1. If using a graphics display, go to the
Problem Determination Procedures for the
display.
2. If you do not find a problem then replace the
display adapter.
3. If the problem is with the ASCII terminal:
a. Make sure that the ASCII terminal is
connected to S1.
b. If problems persist, go to the Problem
Determination Procedures for the
terminal.
4. If you do not find a problem then suspect
the system board. Go to “MAP 1540:
Minimum Configuration” on page 2-14.
A flashing 888 is displayed in the control panel Go to the Fast Path MAP in the RS/6000
followed by a additional error codes. Diagnostic Information for Multiple Bus Systems.
The system stops and a 3-digit number is If the number displayed begins with the
displayed in the operator panel display. character "A" or "F" then go to “Firmware
Checkpoints” on page 4-19.
For all other numbers record SRN 101-xxx,
where xxx is the three-digit number displayed in
the operator panel, then go to the Fast Path
MAP in the RS/6000 Diagnostic Information for
Multiple Bus Systems.
The power light does not come on, or stay on. Go to “MAP 1520: Power” on page 2-9.
No codes are displayed on the operator panel Reseat the operator panel cable.
within a few seconds of turning on the system.
If problem not resolved, replace in order:
1. Operator panel display.
2. Operator panel control assembly.
3. System board (See notes on 2-1.)

Chapter 2. Maintenance Analysis Procedures 2-3

 Symptom Action
The SMS configuration list or Boot sequence A device may be set to use the same SCSI bus
selection menu shows more SCSI devices ID as the control adapter. Note the ID being
attached to a controller/adapter than are actually used by the controller/adapter (this can be
attached. checked and/or changed via an SMS utility), and
verify that no device attached to the controller is
set to use that ID.
If settings do not appear to be in conflict:
1. Replace the SCSI cable.
2. Replace the device.
3. Replace the SCSI adapter (or system board
if connected to the integra SCSI controller
on the system board).
Note: In a "Twin-tailed" configuration where
there is more than one initiator device
(normally another system) attached to
the SCSI bus, it may be necessary to
change the ID of the SCSI controller or
adapter with the System Management
Services.
You cannot load diagnostics. Go to “MAP 1020: Problem Determination” on
page 2-5.
You have a problem that does not prevent the Go to the Fast Path MAP in the RS/6000
system from booting. Diagnostic Information for Multiple Bus Systems.
You suspect a cable problem. See the RS/6000 Adapter, Device, and Cable
Information for Multiple Bus Systems.

You Cannot Find the Symptom in this Table

All other problems. Go to “MAP 1020: Problem Determination” on
page 2-5.

2-4 Service Guide

MAP 1020: Problem Determination

Purpose of This MAP

Use this MAP to get an error code if you were not provided one by the customer or
you are unable to load diagnostics. If you are able to load the diagnostics, go to
MAP 0020 in the RS/6000 Diagnostic Information for Multiple Bus Systems.

Be prepared to record code numbers and use those numbers in the course of
analyzing a problem. Go to “Step 1020-1.”

Step 1020-1

The following steps analyze a failure to load the diagnostic programs.

Note: You are asked questions regarding the operator panel display You are also
asked to perform certain actions based on displayed POST indicators.
Please be observant of these conditions.
1. Insert the diagnostic CD-ROM disc into the CD-ROM drive.
2. Turn the power off.
3. Turn the power on.
4. If the keyboard indicator is displayed (the word keyboard on an ASCII terminal
or the keyboard and hand icon on a graphical display), press the F5 key on the
directly-attached keyboard or the number 5 key on an ASCII terminal.

Chapter 2. Maintenance Analysis Procedures 2-5

 5. Enter any requested passwords.
6. Wait until the diagnostics are loaded or the system appears to stop.
7. Find your symptom in the following table; then follow the instructions given in the
Action column.

Symptom Action
The diskette LED is blinking rapidly, or FEA or The flash EPROM data is corrupted. The
FEB is displayed on the operator panel. recovery procedure for the flash EPROM should
be executed. See “Firmware Recovery” on
page 6-23.
The system stops with a prompt to enter a Enter the password. You are not allowed to
password. continue until a correct password has been
entered. When you have entered a valid
password go to the beginning of this table and
wait for one of the other conditions to occur.
The diagnostics loaded. Go to MAP 0020 in the RS/6000 Diagnostic
Information for Multiple Bus Systems.
The system login prompt is displayed. You may not have pressed the correct key or
you may not have pressed the key soon enough
when you were to indicate a Service Mode IPL
of the diagnostic programs. If this was the case
start over at the beginning of this Step.
Note: Perform the systems shutdown
procedure before turning off the system.
If you are sure you pressed the correct key in a
timely manner, go to “Step 1020-2” on
page 2-7.
The system does not respond when the Go to “Step 1020-2” on page 2-7.
password is entered.
The system stopped and a POST indicator is If the POST indicator represents:
displayed on the system console and an

memory, record error code M0MEM002.
eight-digit error code is not displayed.

keyboard, record error code M0KBD000.

SCSI, record error code M0CON000.

network, record error code M0NET000.

speaker (audio), record error code
M0BT0000.
Go to “Step 1020-3” on page 2-7.
All other symptoms. If you were directed here from the Entry MAP,
go to “MAP 1540: Minimum Configuration” on
page 2-14. Otherwise, find the symptom in the
“Entry MAP” on page 2-1.

2-6 Service Guide

Step 1020-2

There is a problem with the keyboard.

Find the type of keyboard you are using in the following table; then follow the
instructions given in the Action column.

Keyboard Type Action

Type 101 keyboard (U.S.). Identify by the size of Record error code M0KBD001; then go to “Step
the Enter key. The Enter key is in only one 1020-3.”
horizontal row of keys.
Type 102 keyboard (W.T.). Identify by the size Record error code M0KBD002; then go to “Step
of the Enter key. The Enter key extends into two 1020-3.”
horizontal rows.
Type 106 keyboard. (Identify by the Japanese Record error code M0KBD003; then go to “Step
characters.) 1020-3.”
ASCII terminal keyboard Go to the documentation for this type of ASCII
terminal and continue problem determination.

Step 1020-3

Take the following actions:

1. Find the eight-digit error code in Chapter 4, “Error Code to FRU Index” on
page 4-1.
Note: If the eight-digit error code is not listed in Chapter 4, “Error Code to FRU
Index,” look for it in the following:

Any supplemental service manual for the device

The diagnostic problem report screen for additional information

The Service Hints service aid

The CEREADME file (by using the Service Hints service aid).
2. Perform the action listed.

Chapter 2. Maintenance Analysis Procedures 2-7

Step 1020-4
1. Turn off, then turn on the system unit.
2. When the keyboard indicator appears, press the F1 key on a directly attached
keyboard or the 1 key on an ASCII terminal. If the keyboard indicator does not
appear, go to “MAP 1540: Minimum Configuration” on page 2-14.
3. When the System Management Services appear, check the error log for any
errors.

Choose Utilities

Choose Error Log

If an error is logged, check the time stamp.

If the error was logged during the current boot attempt, record it.

Look up the error in the Chapter 4, “Error Code to FRU Index” on page 4-1
and do the listed action.

If no recent error is logged in the error log, go to “MAP 1540: Minimum
Configuration” on page 2-14.

2-8 Service Guide

MAP 1520: Power
Note: This is not a start of call MAP. Use this Power MAP only if you have been
directed here from a MAP step in the RS/6000 Diagnostic Information for Multiple
Bus Systems.

This procedure is used to locate power problems in system units. If a problem is

detected, this procedure helps you isolate the problem to a failing unit.

Observe the following safety notice during service procedures.

DANGER

An electrical outlet that is not correctly wired could place hazardous

voltage on metal parts of the system or the devices that attach to the
system. It is the responsibility of the customer to ensure that the outlet
is correctly wired and grounded to prevent and electrical shock.

Before installing or removing signal cables, ensure that the power

cables for the system unit and all attached devices are unplugged.

When adding or removing any additional devices to or from the system,

ensure that the power cables for those devices are unplugged before
the signal cables are connected. If possible, disconnect all power
cables from the existing system before you add a device.

Use on hand, when possible, to connect or disconnect signal cables to

prevent a possible shock from touching two surfaces with different
electrical potentials.

During an electrical storm, do not connect cables for display stations,

printers, telephones, or station protectors for communication lines.

CAUTION:
This product is equipped with a three–wire power cable and plug for the user's
safety. Use this power cable with a properly grounded electrical outlet to avoid
electrical shock.

DANGER

To prevent electrical shock hazard, disconnect the power cable from

the electrical outlet before relocating the system.

Chapter 2. Maintenance Analysis Procedures 2-9

Step 1520-1

You may be directed to this MAP for several reasons:

1. There is no indication of activity when the start/stop switch is pressed. None of
the LEDs light and none of the fans, including the fan in the power supply, start
to turn.
Go to “Step 1520-2.”
2. When the start/stop switch is pressed, the system begins to power on, but the
power LED does not stay on.
Go to “Step 1520-3” on page 2-11.

Step 1520-2
1. Turn the power off.
2. Check that the external power cable to the system unit has continuity.
3. Check that the power outlet has been wired correctly with the correct voltage.
4. Check that the external power cable is plugged into both the system unit and the
power outlet.

Did you find a problem?

NO Go to “Step 1520-3” on page 2-11.
YES Correct the problem. Go to "Map 0410: Repair Checkout" in the RS/6000
Diagnostic Information for Multiple Bus Systems.

2-10 Service Guide

Step 1520-3
Note: Either the cooling fans, the power supply or the system board is defective.

To test each FRU, exchange the FRUs that have not already been exchanged in the
following order.

Front cooling fans (one at a time)

Power supply

System board
1. Turn the power off.
2. Unplug the system unit power cable from the wall outlet.
3. Exchange one of the FRUs in the list.
4. Connect the system unit power cable to the wall outlet.
5. Turn the power on.

Does the fan in the power supply turn on and the power LED come on and stay
on?
NO Reinstall the original FRU.
Repeat this step until the defective FRU is identified or all the FRUs have
been exchanged.
If the symptom did not change and all the FRUs have been exchanged,
go to “Step 1520-4” on page 2-12.
YES Go to "Map 0410: Repair Checkout" in the RS/6000 Diagnostic
Information for Multiple Bus Systems.

Chapter 2. Maintenance Analysis Procedures 2-11

Step 1520-4
1. Turn the power off.
2. Unplug the system unit power cable from the wall outlet.
3. Record the slot numbers of all the ISA and PCI adapters. Label and record the
location of any cables attached to the adapters. Remove all the adapters.
4. Remove all pairs of the memory modules.
5. Remove the CPU card(s).
6. Unplug the power cables from all the SCSI devices.
7. Unplug all the fans, except the fan in the power supply.
8. Connect the system unit power cable to the wall outlet.
9. Turn the power on.

Does the fan in the power supply turn on and the power LED come on and stay
on?
NO Replace the system board. Go to "Map 0410: Repair Checkout" in the
RS/6000 Diagnostic Information for Multiple Bus Systems
YES Go to “Step 1520-5” on page 2-13.

2-12 Service Guide

Step 1520-5

One of the parts that was removed or unplugged is causing the problem. Install or
connect the parts in the following order.
1. CPU card.
2. Memory modules (Install in pairs).
3. SCSI devices, lowest bay to highest bay.
4. PCI cards, lowest slot to highest slot.
5. ISA cards, lowest slot to highest slot.
6. Fans.

Turn the power on after each part is installed or connected. If the system does not
power on or the power LED does not stay on, the most recently installed or
connected part is causing the failure.
1. Turn the power off.
2. Unplug the system unit power cable from the wall outlet.
3. Install or connect one of the parts in the list.
4. Connect the system unit power cable to the wall outlet.
5. Turn the power on.

Does the fan in the power supply turn on and the power LED come on and stay
on?
NO Replace the last part you installed.
Repeat these steps until all the parts have been installed.
If the symptom did not change and all the parts have been replaced, call
your service support person for assistance.
If the symptom has changed, check for loose cards, cables, and obvious
problems. If you do not find a problem, return to “Step 1520-1” on page
2-10 in this MAP and follow the instructions for the new symptom.
YES Go to "Map 0410: Repair Checkout" in the RS/6000 Diagnostic
Information for Multiple Bus Systems.

Chapter 2. Maintenance Analysis Procedures 2-13

MAP 1540: Minimum Configuration

Notes:
1. This MAP assumes that a CD-ROM drive is installed and connected to the
integrated SCSI adapter, and a Diagnostics CD-ROM disc is available.
2. If a power-on password or privileged-access password is installed, you are
prompted to enter the password before the diagnostic CD-ROM can load.
3. The term "POST indicators" refer to the icons (graphic display) or device
mnemonics (ASCII terminal) that appear during the power-on self-test (POST).

Purpose of this MAP

This MAP is used to locate defective FRUs not found by normal diagnostics. For this
procedure, diagnostics are run on a minimally-configured system. If a failure is
detected on the minimally-configured system, the remaining FRUs are exchanged
one at a time until the failing FRU is identified. If a failure is not detected, FRUs are
added back until the failure occurs. The failure is then isolated to the failing FRU.

Step 1540-1
1. Ensure that the diagnostics and the operating system are shut down.
2. Insert the diagnostic CD-ROM into the CD-ROM drive.
3. Turn the power off.
4. Turn the power on.
5. When the keyboard indicator is displayed (the word keyboard on an ASCII
terminal or the keyboard and hand icon on a graphical display), press the F5 key
on the directly-attached keyboard or the number 5 key on an ASCII terminal.
6. If the Console Selection screen is displayed, choose the system console.
7. Enter the appropriate password when prompted to do so.

Is the "Please define the System Console" screen displayed?

NO Go to “Step 1540-2” on page 2-15.
YES Go to “Step 1540-12” on page 2-26.

2-14 Service Guide

Step 1540-2
1. Turn the power off.
2. Disconnect all external cables.
3. Remove the top cover.
4. Record the slot numbers of the ISA and PCI adapters. Label and record the
location of any cables attached to the adapters. Remove all the adapters.
5. Remove the second processor card.
6. Record the slot numbers of the memory modules, and then remove all but the
memory modules in the slots of Pair 0 (sockets 1 and 2).
7. Disconnect the SCSI cable from the SCSI connectors on the system board.
8. Disconnect the diskette drive cable from the diskette drive connector on the
system board.
9. Disconnect the internal serial, Ethernet, and tablet port cables.
10. Turn the power on.

Does the operator panel stabilize with code FDC, FF2, FF3, or F4D displayed,
or is one of these codes displayed immediately before the system unit
attempts to restart?
NO Go to “Step 1540-3” on page 2-16.
YES Go to “Step 1540-4” on page 2-17.

Chapter 2. Maintenance Analysis Procedures 2-15

Step 1540-3

One of the FRUs remaining in the system unit is defective.

If the following steps call for a system board to be replaced, see notes on page 2-1.
1. If F24 is displayed in the operator panel, turn the power off and exchange the
following FRUs in order:
a. Memory modules (pair)
b. System board (see notes on page 2-1.)
2. If F24 is NOT displayed in the operator panel, turn the power off and exchange
the following FRUs in order:
a. Processor cards
b. Memory modules (pair)
c. System board (see notes on page 2-1.)

Does the operator panel stabilize with code FDC, FF2, FF3, or F4D displayed,
or is one of these codes displayed immediately before the system unit
attempts to restart?
NO Reinstall the original FRU.
Repeat the FRU replacement steps until the defective FRU is identified or
all the FRUs have been exchanged.
If the symptom did not change and all the FRUs have been exchanged,
call your service support person for assistance.
If the symptom has changed, check for loose cards, cables, and obvious
problems. If you do not find a problem, return to “Step 1540-1” on page
2-14 in this MAP and follow the instructions for the new symptom.
YES Go to "Map 0410: Repair Checkout" in the RS/6000 Diagnostic
Information for Multiple Bus Systems.

2-16 Service Guide

Step 1540-4

No failure was detected with this configuration.

1. Turn the power off.
2. Install a pair of memory modules.
3. Turn the power on.

Does the operator panel stabilize with code FDC, FF2, FF3, or F4D displayed,
or is one of these codes displayed immediately before the system unit
attempts to restart?
NO Go to “Step 1540-5.”
YES Repeat this step until all the memory modules are installed and tested.
After all the memory modules are installed and tested, turn the power to
off.
Go to “Step 1540-7” on page 2-19.

Step 1540-5

The failure may be caused by the last pair of memory modules installed. To isolate
the failing FRU, do the following:
1. Turn the power off.
2. Exchange the last memory module pair installed.
3. Turn the power on.

Does the operator panel stabilize with code FDC, FF2, FF3, or F4D displayed,
or is one of these codes displayed immediately before the system unit
attempts to restart?
NO Go to “Step 1540-6” on page 2-18.
YES Go to "Map 0410: Repair Checkout" in the RS/6000 Diagnostic
Information for Multiple Bus Systems.

Chapter 2. Maintenance Analysis Procedures 2-17

Step 1540-6

One of the FRUs remaining in the system unit is defective.

1. Turn the power off.
2. Exchange the following FRUs the order listed.
a. System board (See notes on 2-1.)
b. Power supply.
3. Turn the power on.

Does the operator panel stabilize with code FDC, FF2, FF3, or F4D displayed,
or is one of these codes displayed immediately before the system unit
attempts to restart?
NO Reinstall the original FRU.
Repeat this step until the defective FRU is identified or all the FRUs have
been exchanged.
If the symptom did not change and all the FRUs have been exchanged,
call your service support person for assistance.
If the symptom has changed, check for loose cards, cables, and obvious
problems. If you do not find a problem, return to “Step 1540-1” on
page 2-14 in this MAP, and follow the instructions for the new symptom.
YES Go to "Map 0410: Repair Checkout" in the RS/6000 Diagnostic
Information for Multiple Bus Systems.

2-18 Service Guide

Step 1540-7
1. Turn the power off.
2. Reconnect the system console.
Notes:
a. If an ASCII terminal has been defined as the system console, attach the
ASCII terminal cable to the to the S1 connector on the rear of the system
unit. Also connect the internal serial and Ethernet cables to the system
board.
b. If a display attached to a display adapter has been defined as the system
console, install the display adapter and connect the display to it. Plug the
keyboard into the keyboard connector on the rear of the system unit.
3. Turn the power on.
4. If the ASCII terminal or graphics display (including display adapter) are
connected differently than before, the Console Selection screen appears and
requires that a new console be selected.
5. When the keyboard indicator is displayed, press the F1 key on the directly
attached keyboard or the number 1 key on an ASCII terminal. This triggers the
SMS.
6. Enter the appropriate password when prompted to do so.
7. Wait until the SMS screen is displayed or the system appears to stop.

Chapter 2. Maintenance Analysis Procedures 2-19

Is the SMS screen displayed?
NO One of the FRUs remaining in the system unit is defective.
In the following order, exchange the FRUs that have not been exchanged:
1. Go to the Problem Determination Procedures (test procedures) for the
device attached to the S1 serial port or the display attached to the
graphics adapter, and test those devices. If a problem is found,
follow the procedures for correcting the problem on that device.
2. Graphics adapter (if installed).
3. Cable (async or graphics, including internal async cable).
4. System board. (see notes on page 2-1.)
Repeat this step until the defective FRU is identified or all the FRUs have
been exchanged.
If the symptom did not change and all the FRUs have been exchanged,
call your service support person for assistance.
If the symptom changed, check for loose cards and obvious problems. If
you do not find a problem, return to “Step 1540-1” on page 2-14 and
follow the instructions for the new symptom.
YES Go to “Step 1540-8” on page 2-21.

2-20 Service Guide

Step 1540-8
1. Make sure the diagnostic CD-ROM is inserted into the CD-ROM drive.
2. Turn the power off.
3. Plug the internal SCSI cable into the SCSI connector on the system board.
4. Disconnect the signal and power connectors from all the SCSI devices except
the CD-ROM drive.
5. Turn the power on.
6. After the keyboard indicator is displayed, press the F5 key on the
directly-attached keyboard or the number 5 key on an ASCII terminal keyboard.
7. Enter the appropriate password when prompted to do so.

Chapter 2. Maintenance Analysis Procedures 2-21

Is the "Please define the System Console" screen displayed?
NO One of the FRUs remaining in the system unit is defective.
In the following order, exchange the FRUs that have not been exchanged:
1. SCSI cable
2. Last SCSI device connected (CD-ROM drive, tape drive, etc.)
3. The graphics adapter, if the system console is defined as a graphical
display.
4. System board (see notes on page 2-1.)
5. Processor card
6. Power Supply.
Repeat this step until the defective FRU is identified or all the FRUs have
been exchanged.
If the symptom did not change and all the FRUs have been exchanged
call your service support person for assistance.
If the symptom has changed, check for loose cards, cables, and obvious
problems. If you do not find a problem, return to “Step 1540-1” on
page 2-14 in this MAP and follow the instructions for the new symptom.
YES Repeat this step, adding one SCSI device at a time, until all the SCSI
devices that were attached to the integrated SCSI adapter are connected
and tested.
Go to “Step 1540-9” on page 2-23.

2-22 Service Guide

Step 1540-9

The system is working correctly with this configuration. One of the FRUs (adapters)
that you removed is probably defective.
1. Make sure the diagnostic CD-ROM disc is inserted into the CD-ROM drive.
2. Turn the power off.
3. Plug the diskette drive cable into the diskette drive connector on the system
board.
4. Turn the power on.
5. After the keyboard indicator is displayed, press the F5 key on the
directly-attached keyboard or the number 5 key on an ASCII terminal keyboard.
6. Enter the appropriate password when prompted to do so.

Is the "Please define the System Console" screen displayed?

NO One of the FRUs remaining in the system is defective.
In the following order, exchange the FRUs that have not been exchanged.
1. Diskette drive
2. Diskette drive cable
3. System board (see notes on page 2-1).
4. Power supply
Repeat this step until the defective FRU is identified or all the FRUs have
been exchanged.
If the symptom did not change and all the FRUs have been exchanged,
call your service support person for assistance.
If the symptom has changed check for loose cards, cables, and obvious
problems. If you do not find a problem return to “Step 1540-1” on
page 2-14 in this MAP and follow the instructions for the new symptom.
YES Go to “Step 1540-10” on page 2-24.

Chapter 2. Maintenance Analysis Procedures 2-23

Step 1540-10

The system is working correctly with this configuration. One of the FRUs (adapters)
that you removed is probably defective,
1. Turn the power off.
2. Install the second CPU card if one was removed. If a second CPU card was not
removed, or has already been reinstalled and verified, install a FRU (adapter)
and connect any cables and devices that were attached to it.
3. Turn the power on.
4. If the Console Selection screen displays, choose the system console.
5. After the keyboard indicator displayeds, press the F5 key on the directly-attached
keyboard or the number 5 key on an ASCII terminal keyboard.
6. Enter the appropriate password when prompted to do so.

Is the "Please define the System Console" screen displayed?

NO Go to “Step 1540-11” on page 2-25.
YES Repeat this step until all of the FRUs (adapters) are installed, then go to
the Repair Checkout Procedure in the RS/6000 Diagnostic Information for
Multiple Bus Systems.

2-24 Service Guide

Step 1540-11

The last FRU installed or one of its attached devices is probably defective.
1. Make sure the diagnostic CD-ROM disc is inserted into the CD-ROM drive.
2. Turn the power off.
3. Starting with the last installed adapter, disconnect one attached device and
cable.
4. Turn the power on.
5. If the Console Selection screen is displayed, choose the system console.
6. After the keyboard indicator appears, press the F5 key on the directly-attached
keyboard or the number 5 key on an ASCII terminal keyboard.
7. Enter the appropriate password when prompted to do so.

Is the "Please define the System Console" screen displayed?

NO Repeat this step until the defective device or cable is identified or all the
devices and cables have been disconnected.
If all the devices and cables have been removed, then one of the FRUs
remaining in the system unit is defective.
To test each FRU, exchange the FRUs in the following order:
1. Adapter (last one installed)
2. System board
If the system board or a network adapter is replaced, see notes on
page 2-1.
3. Power supply.
If the symptom did not change and all the FRUs have been exchanged,
call your service support person for assistance.
If the symptom has changed check for loose cards, cables, and obvious
problems. If you do not find a problem return to “Step 1540-1” on
page 2-14 in this MAP and follow the instructions for the new symptom.
YES The last device or cable that you disconnected is defective.
Exchange the defective device or cable.
Go to "Map 0410: Repair Checkout" in the RS/6000 Diagnostic
Information for Multiple Bus Systems.

Chapter 2. Maintenance Analysis Procedures 2-25

Step 1540-12
1. Follow the instructions on the screen to select the system console.
2. When the DIAGNOSTIC OPERATING INSTRUCTIONS screen is displayed,
press Enter.
3. If the terminal type has not been defined, you must use the Initial Terminal option
on the FUNCTION SELECTION menu to initialize the AIX operating system
environment before you can continue with the diagnostics. This is a separate and
different operation than selecting the console display.
4. Select Advanced Diagnostic Routines.
5. When the DIAGNOSTIC MODE SELECTION menu displays, select System
Verification.
6. Start with the first item on the list and test all the adapters and devices.

Did you get an SRN?

NO Go to “Step 1540-14” on page 2-27.
YES Go to “Step 1540-13.”

Step 1540-13

Look at the FRU part numbers associated with the SRN.

Have you exchanged all the FRUs that correspond to the failing function
codes?
NO Exchange the FRU with the highest failure percentage that has not been
changed.
Repeat this step until all the FRUs associated with the SRN have been
exchanged or diagnostics run with no trouble found. Run diagnostics after
each FRU is exchanged.
If the system board or a network adapter is replaced, see notes on page
2-1.
Go to "Map 0410: Repair Checkout" in the RS/6000 Diagnostic
Information for Multiple Bus Systems.
YES If the symptom did not change and all the FRUs have been exchanged,
call your service support person for assistance.

2-26 Service Guide

Step 1540-14

Consult the ISA and PCI adapter configuration documentation for your operating
system to verify that all installed adapters are configured correctly.

Go to "MAP 0410: Repair Checkout" in the RS/6000 Diagnostic Information for

Multiple Bus Systems.

If the symptom did not change and all the FRUs have been exchanged, call your
service support person for assistance.

Chapter 2. Maintenance Analysis Procedures 2-27

2-28 Service Guide
Chapter 3. SSA Problem Determination Procedures

Problem determination procedures are provided by power-on self-tests (POSTs),

service request numbers (SRNs), and maintenance analysis procedures (MAPs).
Some of these procedures use the using system service aids that are described in
the system unit User's Guide.

Disk Drive Module Power-On Self-Tests (POSTs)

Attention: Disk drive modules are fragile. Handle them with care. Follow all
ESD-sensitive parts procedures when handling disk drive modules. For ESD
information, see “Handling Static–Sensitive Devices” on page 7-2.

The disk drive module POSTs start each time the module is switched on or when a
Send Diagnostic command is received from the SSA adapter. They check whether
the disk drive module is working correctly. The POSTs also help verify a repair after
a FRU has been exchanged.

There are two power-on self-tests: POST-1 and POST-2.

POST-1 runs immediately after the ‘power-on reset’ line goes inactive, and before
the disk drive module motor starts. POST-1 includes tests of the:

Microprocessor

ROM

Safety circuits

If POST-1 completes successfully, POST-2 is enabled.

If POST-1 fails, the disk drive module check light stays on, and the disk drive module
is not configured into the SSA network.

POST-2 runs after the disk drive module motor has started. POST-2 includes tests
of:

Motor control

Servo control

Read and write on the diagnostic cylinder (repeated for all heads)

Error checking and correction (ECC)

If POST-2 completes successfully, the disk drive module is ready for use by the
using system.

Chapter 3. SSA Problem Determination Procedures 3-1

Adapter Power-On Self-Tests (POSTs)

Two power-on self-tests (POSTs) are resident in the SSA adapter. The tests are
POST-1 and POST-2.

POST-1 tests all the functions that are necessary to enable the adapter to
communicate with the Micro Channel. POST-1 can fail for either of two reasons:

A hardware error has been detected. In such instances, the POST code enters
a tight loop, and does not put the identification of the SSA adapter into the
programmable option select (POS) registers. If this error occurs, the SSA
adapter must be exchanged for a new one.

The flash erasable programmable read-only memory (EPROM) has a check sum
that is not valid. This error can be caused if the power fails while microcode is
being downloaded. In such instances, the POST checks all the hardware that is
needed to download the microcode. If all the hardware is correct, the POST sets
the ROS level to zero, puts the identification of the SSA adapter into POS 0-1,
and puts error data into the adapter status register.
To recover from this type of error, microcode must be downloaded to the SSA
adapter. If the using system can have an initial program load (IPL) without the
adapter, the configuration code detects the down-level ROS code and downloads
the latest level of code. The configuration code then uses control register bit 7 to
reset the adapter and restart POST-1.

If no error is detected during POST-1, the identification of the SSA adapter is put into
the POS registers, and POST-2 is started.

POST-2 tests the remaining hardware on the SSA adapter card and tests the other
FRUs that are attached to the adapter. If this test fails, an error code is saved and
sent to the using-system error log when the error logger becomes available. An
internal health check continues to send the error code at regular intervals.

3-2 Service Guide

Service Request Numbers (SRNs)

Service request numbers (SRNs) are generated for the SSA Hot-Swap Disk Drive by
the system error-log analysis, system configuration code, diagnostics, and customer
problem-determination procedures. SRNs help you to identify the cause of a
problem, the failing field-replaceable units (FRUs), and the service actions that might
be needed to solve the problem.

The SRN Table

Table 3-1 on page 3-5 lists the SRNs and describes the actions you should perform.
The table columns are:
SRN The service reference number
FRU list The FRU or FRUs that might be causing the problem (see also “FRU
Names Used in the SRN Table” on page 3-4)
% How likely it is (by percentage) that the FRU is causing the problem
Problem A description of the problem and the action you must take

Abbreviations used in the table are:

DMA Direct memory access
FRU Field-replaceable unit
IOCC Input/output channel controller
POS Programmable option select (POS registers)
POST Power-on self-test
PAA P = adapter port number
AA = SSA address

Using the SRN Table

1. Locate the SRN in the table. If you cannot find the SRN, you have a problem
with the diagnostics, the microcode, or the documentation. Call your support
center for assistance.
2. Read carefully the “Action” you must perform for the problem. Do not exchange
FRUs unless you are instructed to do so.
3. Normally exchange only one FRU at a time, starting from the top of the FRU list
for that SRN. Always use instructions given in the page reference when
exchanging FRUs. After each FRU is exchanged, go to "MAP 410: Repair
Checkout" in RS/6000 Diagnostic Information for Multiple Bus Systems to verify
the repair.
Chapter 3. SSA Problem Determination Procedures 3-3
Software and Microcode Errors

Some SRNs indicate that a problem might have been caused by a software error or
by a microcode error. If you have one of these SRNs, perform the following actions:
1. Make a note of the contents of the error log for the device that has the problem.
2. Go to the using-system service aids and select Display Vital Product Data to
display the VPD of the failing system. Make a note of the VPD for all the SSA
adapters and disk drive modules.
3. Report the problem to your support center. The center can tell you whether you
have a known problem and can, if necessary, provide you with a correction for
the software or microcode.

FRU Names Used in the SRN Table

This section provides a glossary of the FRU names used.

FRU Name in Table Definition
Backplane assembly The disk drive modules, blank disk drive modules, and
internal SSA cables, are connected to the backplane
assembly.
Disk drive module A disk drive assembly to a carrier that plugs into the
backplane in the system unit.
Blank Disk drive module This module must be installed in a slot that does not
contain a disk drive module. This completes the SSA
loop through the system unit.
External SSA cable A cable that connects the bulkhead to the SSA adapter
or to an SSA subsystem.
Internal SSA cable Attaches the backplane to the SSA adapter card.
SSA adapter card The SSA adapter card, which is located in the using
system.

3-4 Service Guide

Table 3-1 (Page 1 of 9). Service Request Numbers
SRN FRU List % Problem
10101 Disk drive module 100 Description: Disk drive motor stopped.
The disk drive module is bad.
Action: If this SRN was received by one
disk drive module only, then exchange
that disk drive module.
10112 None – Description: Format degraded. A format
operation has been ended before it has
completed.
Action: Use the Format service aid to
format the disk drive module.
1xxxx Disk drive module 100 Description: Disk drive module error.
Action: Exchange the FRU for a new
FRU.
Note: In this SRN, an x represents a
digit from 0 to F.
20PAA Disk drive module 45 Description: An open SSA link has been
SSA adapter card External detected.
SSA Cables Action: Run the Link Verification service
Backplane assembly aid to isolate the failure. If the SSA
Internal SSA Cable service aids are not available:

When the failing device is an SSA
45
Hot-Swap Disk Drive, go to “SSA
Maintenance Analysis Procedures
(MAPs)” on page 3-15.
6
2
When the failing device is not an SSA
Hot-Swap Disk Drive, go to the
service information for that device.

21PAA Disk drive module 45 Description: An SSA

to SSA adapter card threshold-exceeded-link error has been
29PAA External SSA Cables detected.
Backplane assembly Action: Run the Link Verification service
Internal SSA Cable aid to isolate the failure. If the SSA
service aids are not available:
45

When the failing device is an SSA
Hot-Swap Disk Drive, go to “SSA
Maintenance Analysis Procedures
6
(MAPs)” on page 3-15.
2

When the failing device is not an SSA
Hot-Swap Disk Drive, go to the
service information for that device.
2

Chapter 3. SSA Problem Determination Procedures 3-5

 Table 3-1 (Page 2 of 9). Service Request Numbers
SRN FRU List % Problem
2A002 Disk drive module 50 Description: Async code 02 has been
SSA adapter card received. A software error has probably
occurred.
Action: Go to “Software and Microcode
Errors” on page 3-4 before exchanging
any FRUs.
50
2A003 Disk drive module 50 Description: Async code 03 has been
SSA adapter card received. A software error has probably
occurred.
Action: Go to “Software and Microcode
Errors” on page 3-4 before exchanging
any FRUs.
50
2A004 Disk drive module 50 Description: Async code 04 has been
SSA adapter card received. A software error has probably
occurred.
Action: Go to “Software and Microcode
Errors” on page 3-4 before exchanging
any FRUs.
50
2A005 Backplane – Description: Async code 05 has been
received. This code indicates that a disk
drive module has detected a loss of
power.
Action: Use the Link Verification service
aid to determine if any devices are
missing from the SSA link.

If a device is missing, go to the
problem determination procedures in
the User's Guide to isolate the
problem.

If no device is missing, the problem
might have been caused by a
temporary, or partial, loss of power to
the SSA Hot-Swap Disk Drive.
2A006 Disk drive module 70 Description: Async code 06 has been
Backplane received. This code indicates that a disk
drive module has detected the loss of one
of its power inputs.
Action:

If the failing device is an SSA
30
Hot-Swap Disk Drive, exchange the
disk drive module.

If the failing device is not an SSA
Hot-Swap Disk Drive, go to the
service information for that device.

3-6 Service Guide

Table 3-1 (Page 3 of 9). Service Request Numbers
SRN FRU List % Problem
2A106 Backplane assembly 100 Description: Async code 06 has been
received. This code indicates that multiple
disk drive modules have detected the loss
of one of its their power inputs.
Action:

If the failing devices are SSA
Hot-Swap Disk Drives, exchange the
backplane.

If the failing devices are not SSA
Hot-Swap Disk Drives, go to the
service information for those devices.
2A206 Disk drive module 100 Description: A disk drive module has
detected that one of its SSA links has
failed the POSTs.
Action:
1. Use the Link Verification service aid to
determine where the SSA link is
broken.
2. Run diagnostics in the system
verification mode to the two disk drive
modules that are nearest to, and on
each side of, the place where the link
is broken. The diagnostics show
which disk drive module detected the
problem.
2FFFF None – Description: An async code that is not
valid has been received.
Action: Go to “Software and Microcode
Errors” on page 3-4.
300C0 Backplane 100 Description: A disk drive module has
detected the loss of one of its power
inputs.
Action:

If the failing device is an SSA
Hot-Swap Disk Drive, exchange the
backplane.

If the failing device is not an SSA
Hot-Swap Disk Drive, go to the
service information for that device.

Chapter 3. SSA Problem Determination Procedures 3-7

 Table 3-1 (Page 4 of 9). Service Request Numbers
SRN FRU List % Problem
301C0 Backplane assembly 100 Description: Multiple disk drive modules
have detected the loss of one of their
power inputs.
Action:

If the failing devices are SSA
Hot-Swap Disk Drives, exchange the
backplane.

If the failing devices are not SSA
Hot-Swap Disk Drives, go to the
service information for those devices.
303FF Disk drive module 100 Description: An SCSI status that is not
valid has been received.
Action: Go to “Software and Microcode
Errors” on page 3-4 before exchanging
any FRUs.
40000 SSA adapter card 100 Description: The SSA adapter card has
failed.
Action: Exchange the FRU for a new
FRU.
43PAA Disk drive module 90 Description: An SSA device on the link is
SSA adapter card preventing the completion of the link
configuration.
Action: If the SSA service aids are
available, run the Link Verification service
aid to determine which device is
10 preventing configuration. (That device is
the one beyond the last-configured device
on an open SSA link.)
44PAA Disk drive module 100 Description: A disk drive module has
failed.
Action: If the SSA service aids are
available, run the Link Verification service
aid to find the failing disk drive module.
Before you exchange the failing disk drive
module, run diagnostics in the system
verification mode to the module to
determine the cause of the problem.

3-8 Service Guide

Table 3-1 (Page 5 of 9). Service Request Numbers
SRN FRU List % Problem
45PAA Disk drive module External 40 Description: The SSA adapter has
SSA Cables Backplane detected an open SSA link. This problem
assembly is caused either by a disk drive module
that is failing, or by a disk drive module
that has been switched off from another
using system on the same SSA link.
40 (That using system has itself been
20 switched off.)
Action: If the SSA service aids are
available, run the Link Verification service
aid to determine which device is
preventing configuration. (That device is
the one beyond the last-configured device
on an open SSA link.)
48000 None – Description: The SSA adapter has
detected a link configuration resource that
is not valid.
Action: See “SSA Loop Configurations
That Are Not Valid” on page 3-14.
50000 SSA adapter card 100 Description: The SSA adapter failed to
respond to the device driver.
Action: Exchange the FRU for a new
FRU.
50001 SSA adapter card 100 Description: A data parity error has
occurred.
Action: Exchange the FRU for a new
FRU.
50002 SSA adapter card 100 Description: An SSA adapter direct
memory access (DMA) error has occurred.
Action: Exchange the FRU for a new
FRU.
50004 SSA adapter card 100 Description: A channel check has
occurred.
Action: Exchange the FRU for a new
FRU.
50005 SSA adapter card 100 Description: A software error has
occurred.
Action: Go to “Software and Microcode
Errors” on page 3-4 before exchanging
the FRU.
50006 SSA adapter card 100 Description: A channel check has
occurred.
Action: Exchange the FRU for a new
FRU.

Chapter 3. SSA Problem Determination Procedures 3-9

 Table 3-1 (Page 6 of 9). Service Request Numbers
SRN FRU List % Problem
50007 SSA adapter card 100 Description: The input/output channel
controller (IOCC) detected an internal
error.
Action: Exchange the FRU for a new
FRU.
50008 SSA adapter card 100 Description: Unable to read or write the
POS registers.
Action: Exchange the FRU for a new
FRU.
50010 SSA adapter card 100 Description: An SSA adapter or device
drive protocol error has occurred.
Action: Go to “Software and Microcode
Errors” on page 3-4 before exchanging
the FRU.
50012 SSA adapter card (See the 100 Description: The SSA adapter microcode
installation and service guide is in a suspended state.
for the using system.) Action: Run diagnostics in System
Verification mode to the SSA adapter.

If the diagnostics fail, exchange the
FRU for a new FRU.

If the diagnostics do not fail, go to
“Software and Microcode Errors” on
page 3-4 before exchanging the
FRU.
50100 None – Description: An attempt was made to log
an error against a pdisk that is not
available to the using system.
Action: This problem has occurred for
one of the following reasons:

A user has deleted a pdisk from the
system configuration. In such an
instance, the hdisk that is related to
the pdisk continues to operate
normally. If the disk drive module
tries to log an error, however, this
SRN (50100) is produced. Enter the
cfgmgr command to return the pdisk
to the system configuration.

A disk drive module has tried to log an
error during system configuration. To
find the failing disk drive module, run
diagnostics to the disk drive modules
that are connected to this SSA
adapter.

3-10 Service Guide

Table 3-1 (Page 7 of 9). Service Request Numbers
SRN FRU List % Problem
60000 SSA adapter card 100 Description: The SSA adapter is missing
from the expected configuration.
Action: Verify that the SSA adapter card
is installed in the expected slot of the
using-system.

If it is in the expected slot, exchange
the FRU for a new FRU.

If it is not in the expected slot, enter
the diag -a command, and answer the
questions that are displayed.
7xxxx Disk drive module 80 Description: An SSA Hot-Swap Disk
Backplane assembly Drive module is missing from the expected
configuration of the SSA loop.
Action: Replace the FRUs one at a time.
Go to "MAP 410: Repair Checkout" in
RS/6000 Diagnostic Information for
Multiple Bus Systems to verify each
repair.
D0000 Disk drive module 100 Description: The using system cannot
configure the disk drive module. This is
probably a software problem.
Action:
1. Try again to configure the disk drive
module.
2. If the problem remains, go to
“Software and Microcode Errors” on
page 3-4 before exchanging the FRU.
D0100 Disk drive module 100 Description: Unable to clear a disk drive
module reservation.
Action: Exchange the FRU for a new
FRU.
D0101 Disk drive module 100 Description: The disk drive module has
been reserved since the diagnostics
started. The disk drive module is in use.
Action: Release the disk drive module,
and run the diagnostics again.
D0200 Disk drive module 100 Description: The disk drive module timed
out while the diagnostics were running.
Action: Rerun the diagnostics. If the
problem remains, exchange the FRU for a
new FRU.
D0300 Disk drive module 100 Description: The disk drive module failed
the diagnostic test.
Action: Exchange the FRU for a new
FRU.

Chapter 3. SSA Problem Determination Procedures 3-11

 Table 3-1 (Page 8 of 9). Service Request Numbers
SRN FRU List % Problem
D0400 Disk drive module 100 Description: The disk drive module is not
ready while the diagnostics are running.
Action: Rerun the diagnostics. If the
problem remains, exchange the FRU for a
new FRU.
D0450 None – Description: A format operation is in
progress. The format operation that was
started on this disk drive module has not
yet finished. A format operation can take
up to 30 minutes to run.
Action: Wait for the format operation to
finish before you run the diagnostics
again. You can observe the progress of
the Format operation by running the
Format service aid again on this disk drive
module.
D0460 None – Description: A format operation has been
degraded. The format operation that was
started on this disk drive module did not
finish. Possibly, the disk drive module
was switched off while the format
operation was running.
Action: Run the Format service aid to
format this disk drive module.
D4000 SSA adapter card 100 Description: The diagnostics cannot
configure the SSA adapter.
Action: Exchange the FRU for a new
FRU.
D4100 SSA adapter card 100 Description: The diagnostics cannot open
the SSA adapter.
Action: Exchange the FRU for a new
FRU.
D4300 SSA adapter card 100 Description: The diagnostics have
detected an SSA adapter POST failure.
Action: Exchange the FRU for a new
FRU.
D44xx SSA adapter card 100 Description: The diagnostics have
detected that the SSA adapter has
corrupted the microcode, but cannot
download a new version of the microcode.
Action: Exchange the FRU for a new
FRU.
Note: In this SRN, an x represents a
digit 0 through F.

3-12 Service Guide

Table 3-1 (Page 9 of 9). Service Request Numbers
SRN FRU List % Problem
DFFFF SSA adapter card 100 Description: A command or parameter
that has been sent or received is not valid.
This problem is caused either by the SSA
adapter or by an error in the microcode.
Action: Go to “Software and Microcode
Errors” on page 3-4 before exchanging
the FRU.

Chapter 3. SSA Problem Determination Procedures 3-13

SSA Loop Configurations That Are Not Valid
Note: This section is related to SRN 48000.

SRN 48000 shows that the SSA loop contains more devices or adapters than are
allowed. The following condition exist: the loop contains more than 48 devices.

If the SRN occurred when either you or the customer switched on the using system:
1. Switch off the using system.
2. Review the configuration that you are trying to make, and determine why that
configuration is not valid.
3. Correct your configuration by reconfiguring the SSA cables or by removing the
excess devices or adapters from the loop.
4. Switch on the using system.

If the SRN occurred because additional devices or adapters were added to a working
SSA loop:
1. Remove the additional devices or adapters that are causing the problem, and put
the loop back into its original, working configuration.
Note: It is important that you perform these actions, because they enable the
configuration code to reset itself from the effects of the error.
2. Review the configuration that you are trying to make, and determine why that
configuration is not valid.
3. Correct your system to a valid configuration.

3-14 Service Guide

SSA Maintenance Analysis Procedures (MAPs)

These maintenance analysis procedures (MAPs) describe how to analyze a

continuous failure that has occurred in a system that contains two or more disk drive
modules. Failing field-replaceable units (FRUs) of the system unit can be isolated
with these MAPs.

How to Use These MAPs

Attention: Switching off the power to an SSA Hot-Swap Disk Drive can cause a
system fault unless you first make the SSA Hot-Swap Disk Drive modules
unavailable to the system unit. To do this:
1. Use the system-management task menus to make the disk drive modules
unavailable.
2. If the system unit has more than one SSA adapter, make the SSA Hot-Swap
Disk Drive modules unavailable to the system for each of the paths to the SSA
Hot-Swap Disk Drive.

Attention: Unless the system unit needs to be switched off for some other reason,
do not switch off the power to the system unit when servicing an SSA Hot-Swap Disk
Drive or the external SSA cable.

To isolate the FRUs associated with in the failing SSA Hot-Swap Disk Drive,
perform the actions and answer the questions given in this MAP.

When instructed to exchange two or more FRUs in sequence:
1. Exchange the first FRU in the list for a new one.
2. Verify that the problem is solved. For some problems, verification means
running the diagnostic programs (see the using-system service procedures).
3. If the problem remains:
a. Reinstall the original FRU.
b. Exchange the next FRU in the list for a new one.
4. Repeat steps 2 and 3 until either the problem is solved, or all the related
FRUs have been exchanged.
5. Perform the next action indicated by the MAP.

Chapter 3. SSA Problem Determination Procedures 3-15

MAP 2010: SSA Hot-Swap Disk Drive–Start

This MAP is the entry point to the MAPs for the SSA Hot-Swap Disk Drive. If you
are not familiar with these MAPs, read “How to Use These MAPs” on page 3-15 first.

You might have been sent here because:

The system problem determination procedures sent you here.

Action from an SRN list sent you here.

A problem occurred during the installation of an SSA Hot-Swap Disk Drive
module.

Another MAP sent you here.

A customer observed a problem that was not detected by the system problem
determination procedures.

Step 2010-1

Have you been sent to this MAP from the Configuration Verification service aid?
Yes Go to “Step 2010-2” on page 3-17.
No Go to “Step 2010-3” on page 3-18.

3-16 Service Guide

Step 2010-2

One of the following conditions exist. Take the action described.

1. You have an hdisk that has no associated pdisk.
a. Issue the system cfgmgr command.
b. Retry the Configuration Verification service aid.
c. If the problem remains, a software error has probably occurred. Call your
support center for assistance.
2. You have a pdisk that has no associated hdisk.
a. Run diagnostics (using system verification mode) to the pdisk.
b. If you get an SRN, go to Table 3-1 on page 3-5 and follow the actions
described.
If you do not get an SRN, the disk formatting may be incompatible with the
system (the disk was formatted on a different type of using system, that is,
not an RS 6000).
1) Format the pdisk.
2) Issue the system cfgmgr command
3) Retry the Configuration Verification service aid.
3. If the problem remains, a software error has probably occurred. Call your
support center for assistance.

Chapter 3. SSA Problem Determination Procedures 3-17

Step 2010-3

Have the system diagnostics or problem determination procedures given you an SRN
for the SSA Hot-Swap Disk Drive?
No Go to “Step 2010-4.”
Yes Go to “Service Request Numbers (SRNs)” on page 3-3.

Step 2010-4

If the system diagnostics are available, go to “Step 2010-5.”

If the stand-alone diagnostics are available, but the system diagnostics are not
available, run them, then go to “Step 2010-5.”

If the system diagnostics and stand-alone diagnostics are not available, go to “Step
2010-1” on page 3-16.

Step 2010-5

Run the diagnostics in the problem determination mode.

Note: Do not run the advanced diagnostics, because errors are logged on other
using systems that share the same loop.

Did the diagnostics give you an SRN for the SSA Hot-Swap Disk Drive?
No Go to “Step 2010-6” on page 3-19.
Yes Go to “Service Request Numbers (SRNs)” on page 3-3.

3-18 Service Guide

Step 2010-6

Are all LED's on the drives in a 6 pack off?

Yes Go to “Step 2010-7.”
No Go to step “Step 2010-9.”

Step 2010-7

Are any power cables loose or in need of replacement?

No Go to “Step 2010-8.”
Yes Fix or replace the power cables as required. Go to "MAP 410: Repair
Checkout" in RS/6000 Diagnostic Information for Multiple Bus Systems to
verify the repair.

Step 2010-8

Replace the backplane. Go to "MAP 410: Repair Checkout" in RS/6000 Diagnostic

Information for Multiple Bus Systems to verify the repair.

Step 2010-9

Is there only one drive with no LED's on?

No Go to step “Step 2010-10” on page 3-20.
Yes Replace the the following FRU's:
1. Backplane
2. Disk drive assembly
Go to "MAP 410: Repair Checkout" in RS/6000 Diagnostic Information for
Multiple Bus Systems to verify the repair.

Chapter 3. SSA Problem Determination Procedures 3-19

Step 2010-10

Is the middle LED on one or more disk drives on a backplane off?

No Go to step “Step 2010-11.”
Yes Replace the the following FRU's:
1. Backplane
2. EPOW cable
Go to "MAP 410: Repair Checkout" in RS/6000 Diagnostic Information for
Multiple Bus Systems to verify the repair..

Step 2010-11

Is middle LED in the drive at the end of the backplane flashing?

Yes Go to step “Step 2010-12.”
No Go to step “Step 2010-8” on page 3-19.

Step 2010-12

Replace the SSA link cable closest to the flashing LED. Did the LED stop flashing?
No Go to step “Step 2010-13.”
Yes Go to "MAP 410: Repair Checkout" in RS/6000 Diagnostic Information for
Multiple Bus Systems to verify the repair.

Step 2010-13

Replace the following:

1. Backplane
2. Disk drive with the second LED flashing

Go to "MAP 410: Repair Checkout" in RS/6000 Diagnostic Information for Multiple

Bus Systems to verify the repair.

3-20 Service Guide

Chapter 4. Error Code to FRU Index

The Error Code to FRU Index lists error symptoms and possible causes. The most
likely cause is listed first. Use this index to help you decide which FRUs to replace
when servicing the system.

If the codes in the following tables indicate a device which is present more than once
in the system unit, a location code is needed to specify which device generated the
error. Go to “Step 1020-4” on page 2-8 to display the System Management Services
error log and obtain a location code. Location code descriptions can be found under
“Firmware Location Codes” on page 4-25.

If more than eight digits are displayed in the operator panel, use only the first eight
digits to find the error in the tables. The digits that display beyond the first eight digits
are location codes that can assist you in diagnosing the problem. See “Firmware
Location Codes” on page 4-25.

Notes:
1. Licensed programs frequently rely on network configuration or system board
information to authorize program use. If the following tables indicate that the
system board or network adapter should be replaced, notify the system owner
that new keys for licensed programs may be required.
2. If a network adapter or the system board is replaced, the network administrator
must be notified so that the client IP addresses used by the server can be
changed. In addition, the operating system configuration of the network controller
may need to be changed in order to enable system startup.

If you replace FRUs and the problem is still not corrected, go to MAP 0030 in the
RS/6000 Diagnostic Information for Multiple Bus Systems unless otherwise indicated
in the tables.

Chapter 4. Error Code to FRU Index 4-1

POST Error Codes

Error Code Description Action/

Possible Failing FRU
M0BT0000 Speaker (audio) error Record the code displayed
on the operator panel. If the
code is listed in “Firmware
Checkpoints” on page 4-19
then perform the indicated
action. If the code is not
listed, go to “MAP 1540:
Minimum Configuration” on
page 2-14.
M0CON000 The system hung during POST. Go to “MAP 1540: Minimum
Configuration” on page 2-14.
M0CPU000 The CPU POST failed. 1. CPU Card
2. System Board. (See
notes on page 2-1.)
M0CPU001 Checkstop occurred. 1. CPU card
2. System board. (See
notes on page 2-1.)
M0FD0000 The system hung during diskette POST. 1. System board. (See
notes on page 2-1.)
2. Diskette drive.
M0GA0000 Graphics adapter POST failed. Graphics adapter
M0HD0000 The system hung during boot POST. Go to “MAP 1540: Minimum
Configuration” on page 2-14.
M0KBD000 The system hung during keyboard POST. 1. System board. (See
notes on page 2-1.)
2. Keyboard
M0KBD001 The system did not respond to a keyboard entry. Type 101 keyboard
M0KBD002 The system did not respond to a keyboard entry. Type 102 keyboard
M0KBD003 The system did not respond to a keyboard entry. Type 106 keyboard
M0MC0001 A machine check occurred. Go to “MAP 1540: Minimum
Configuration” on page 2-14.
M0MEM000 No good memory could be found. 1. Memory
2. System board. (See
notes on page 2-1.)
Note: If only one memory
module is installed, replace
it. If there are multiple
memory modules installed,
go to “MAP 1540: Minimum
Configuration” on page 2-14.

4-2 Service Guide

Error Code Description Action/
Possible Failing FRU
M0MEM001 No good memory could be found. 1. Memory
2. System board. (See
notes on page 2-1.)
M0MEM002 The system hung during memory POST. Go to “MAP 1540: Minimum
Configuration” on page 2-14.
M0NET000 Network error Record the code displayed
on the operator panel. If the
code is listed in “Firmware
Checkpoints” on page 4-19,
then perform the indicated
action. If the code is not
listed, go to “MAP 1540:
Minimum Configuration” on
page 2-14.
M0PS0000 Power failure. Go to “MAP 1520: Power” on
page 2-9.
M0SCSI00 Unable to load diagnostics. Go to “MAP 1540: Minimum
Configuration” on page 2-14.
M0SCSI01 Unable to load diagnostics. Go to “MAP 1540: Minimum
Configuration” on page 2-14.
M0SPK000 A continuous beep is heard from the system. System board. (See notes
on page 2-1.)
M0SPK001 The system does not beep. 1. Speaker
2. System board. (See
notes on page 2-1.)

Chapter 4. Error Code to FRU Index 4-3

Firmware Error Codes

If you replace FRUs and the problem is still not corrected, go to MAP 0030 in the
RS/6000 Diagnostic Information for Multiple Bus Systems unless otherwise indicated
in the tables.

Error Code Description Action/

Possible Failing FRU
20100xxx Power Supply
20A80000 Insufficient information to boot. Verify the IP address.
20A80001 Client IP address is already in use by Change IP address.
other network device
20A80002 Cannot get gateway IP address Refer to “Firmware Checkpoints” on
page 4-19 table using code F74.
20A80003 Cannot get server hardware address Refer to “Firmware Checkpoints” on
page 4-19 table using code F74.
20A80004 Bootp failed Refer to “Firmware Checkpoints” on
page 4-19 table using code F75.
20A80005 File transmission (TFTP) failed. Check network connection, try again.
20D0000F Selftest failed on device, no Check the System Management
SRN/location code information available Services error log entry (if present) for
the location code of the failing device.
The error log is described in “Step
1020-4” on page 2-8.
20D00010 Selftest failed on device, can't locate Contact you service support
package representative for assistance.
20E00000 Power on Password entry error. The password has been entered
incorrectly.
Retry installing the password.
20E00001 Privileged-access password entry error. The password has been entered
incorrectly.
Retry installing the password.
20E00002 Privileged-access password jumper not The privileged-access password jumper
enabled. is not in the correct position for
password initial entry.
Consult the system's User's Guide for
jumper location and position.
20E00003 Power on Password must be set for Unattended mode requires the setting
Unattended mode of the Power On password before it is
enabled.
20E00004 Battery drained or needs replacement 1. Replace battery.
2. Replace system board. (See notes
on page 2-1.)

4-4 Service Guide

Error Code Description Action/
Possible Failing FRU
20E00005 EEPROM locked 1. Turn off, then turn on system unit.
2. Replace the system board. (See
notes on page 2-1.)
20E00008 CMOS corrupted or tampering evident, Check your machine for evidence of
CMOS initialized tampering.
If no tampering evident:
1. Replace battery, restore NVRAM
data (passwords, startup data).
2. Replace system board. (See notes
on page 2-1.)
20E00009 Invalid password entered - system The password has been entered
locked incorrectly 3 times.
Turn off, then turn on the system unit,
then enter the password correctly.
20E0000A EEPROM lock problem If for privileged-access password
install, is jumper in correct position?
Consult the system's User's Guide for
jumper location and position.
1. Turn off, turn on system unit.
2. Replace system board. (See notes
on page 2-1.)
20E0000B EEPROM write problem 1. Turn off, turn on system unit.
2. Replace system board. (See notes
on page 2-1.)
20E0000C EEPROM read problem 1. Turn off, turn on system unit.
2. Replace system board. (See notes
on page 2-1.)
20E00017 Cold boot needed for password entry Turn off, turn on system unit.
20EE0003 IP parameter requires 3 dots "." Enter valid IP parameter.
Example: 000.000.000.000
20EE0004 Invalid IP parameter Enter valid IP parameter.
Example: 000.000.000.000
20EE0005 Invalid IP parameter (>255) Enter valid IP parameter.
Example: 255.192.002.000
20EE0006 No SCSI controllers present The system board should always have
(at least) an integrated PCI SCSI
controller; replace system board. (See
notes on page 2-1.)
20EE0007 Keyboard not found 1. Plug in keyboard
2. Replace system board. (See notes
on page 2-1.)

Chapter 4. Error Code to FRU Index 4-5

 Error Code Description Action/
Possible Failing FRU
20EE0008 No configurable adapters found in the This warning occurs when the selected
system SMS function cannot locate any
devices/adapters supported by the
function. If a supported device is
installed:
1. Replace the device or adapter
2. Replace riser card
3. Replace system board (See notes
on page 2-1.)
21A00xxx SCSI disk drive Notes:
1. Before replacing any system
components:
a. Ensure that the controller and
each device on the SCSI bus is
assigned a unique SCSI ID.
b. Ensure SCSI bus is properly
terminated: SCSI cable
plugged into system board
internal SCSI port.
c. Ensure SCSI signal and power
cables are securely connected
and not damaged.
2. The location code information is
required to identify the ID of SCSI
device failures as well as to
indicate the location of the
controller to which the device is
attached.

xxx = 001 Test Unit Ready Failed - hardware 1. SCSI device

error 2. SCSI cable
3. SCSI backplane
4. SCSI controller

xxx = 002 Test Unit Ready Failed - sense data 1. Media (Removable media devices)
available 2. SCSI device

xxx = 003 Send Diagnostic Failed SCSI device

xxx = 004 Send Diagnostic Failed - DevOfl cmd SCSI device

21E00xxx SCSI Tape Refer to 21A00xxx (SCSI disk drive) for

xxx definitions.
21ED0xxx SCSI Changer Refer to 21A00xxx (SCSI disk drive) for
xxx definitions.
21EE0xxx Other SCSI device type Refer to 21A00xxx (SCSI disk drive) for
xxx definitions.

4-6 Service Guide

Error Code Description Action/
Possible Failing FRU
21F00xxx SCSI CDROM Refer to 21A00xxx (SCSI disk drive) for
xxx definitions.
21F20xxx SCSI Read/Write Optical Refer to 21A00xxx (SCSI disk drive) for
xxx definitions.
25010xxx Flash

xxx = 000 No diskette in drive Insert diskette containing firmware

image.

xxx = 001 Diskette seek error 1. Retry function.

2. Replace diskette drive.
3. Replace diskette cable.
4. Replace system board. (See notes
on page 2-1.)

xxx = 002 Diskette in drive does not contain an Insert diskette with firmware update file.
*.IMG file.

xxx = 003 Cannot open OPENPROM package Replace system board. (See notes on
page 2-1.)

xxx = 004 Cannot find OPENPROM node Replace system board. (See notes on
page 2-1.)

xxx = 006 System id does not match image Make sure correct firmware update
system id diskette is being used with this system.

xxx = 007 Image has bad CRC Replace firmware updated diskette.

xxx = 008 Flash is write protected, update 1. Turn off, turn on system unit and
cancelled retry.
2. Replace system board. (See notes
on page 2-1.)

xxx = 009 Flash module is unsupported or not Make sure correct firmware update
recognized diskette is being used with this system.

xxx = 00A Flash write protected. 1. Turn off, turn on system unit, retry.
2. Replace system board. (See notes
on page 2-1.)

25A0xxy0 Cache L2 controller failure Refer to Error code 2B2xxyrr for a

description of the “xx” and “y” values.
1. CPU card
2. System board.(See notes on page
2-1.)

Chapter 4. Error Code to FRU Index 4-7

 Error Code Description Action/
Possible Failing FRU
25A1xxy0 Cache L2 SRAM failure Refer to Error code 2B2xxyrr for a
description of the “xx” and “y” values.
1. CPU card
2. System board. (See notes on
page 2-1.)
25A80xxx NVRAM Note: Errors reported against NVRAM
can be caused by low Battery voltage
and (more rarely) power outages that
occur during normal system usage.
With the exception of the 25A80000
error, these errors are warnings that
the NVRAM data content had to be
re-established and do not require any
FRU replacement unless the error is
persistent. When one of these errors
occurs, any system customization (eg.
boot device list) information has been
lost, the system may need to be
re-configured.
If the error is persistent, replace the
battery.
If the error is persistent after battery
replacement, or the error code is
25A80000, replace the system board.
(See notes on page 2-1.)

xxx = 000 Initialization failed, device test failed

xxx = 001 Init-nvram invoked, all of NVRAM

initialized

xxx = 002 Init-nvram invoked, GE area preserved,

remaining areas initialized

xxx = 011 Data corruption detected, ALL of

NVRAM initialized

xxx = 012 Data corruption detected, GE area

preserved, remaining areas initialized

xxx = 100 NVRAM data validation check failed. Turn off, turn on system unit and retry
the operation.

4-8 Service Guide

Error Code Description Action/
Possible Failing FRU
25AA0xxx EEPROM Note: Ensure that the EEPROM
Security jumper is in the correct
position if doing a
privileged-access password
install.
Consult the system's User's Guide for
jumper location and position.
Retry the operation.
If retries do not solve the problem,
replace the system board. (See notes
on page 2-1.)

xxx=000 Unable to unlock EEPROM

xxx=001 Read-Recv error

xxx=002 Read-Trans error

xxx=003 Write-enable error

xxx=004 Write-recv error

xxx=005 Write-disable error

xxx=006 Write-Trans error

xxx=007 Unable to lock EEPROM

Chapter 4. Error Code to FRU Index 4-9

 Error Code Description Action/
Possible Failing FRU
25Cyycsr Memory See “Memory PD Bits” on page 4-18
for definition of "yy".
c = Memory card number (Always 0 for
DIMM sockets on system planar.)
s = DIMM socket number (hex 0
through F).

r=1 DIMM fails memory test. For more information:

1. Use the location code obtained
from the SMS Error Log utility
(described in “Step 1020-4” on
page 2-8) to identify which DIMM
is defective.
2. The "yy" values specify type of
memory causing error. See
“Memory PD Bits” on page 4-18 for
definition of "yy."
Note: There may be 2 DIMM related
memory errors reported to indicate a
DIMM pair. One of the 2 indicated
DIMMs may be good, when replacing
memory on this system replace 1
DIMM at a time, not both.

r=2 DIMM is not supported. 1. Remove unsupported DIMM.

2. The "yy" values specify type of
memory causing error. See
“Memory PD Bits” on page 4-18 for
definition of "yy."
Note: Memory DIMMs must be
installed/removed in pairs.

4-10 Service Guide

Error Code Description Action/
Possible Failing FRU
28030xxx RTC Note: Errors reported against the Real
Time Clock can be caused by low
Battery voltage and (more rarely)
power outages that occur during
normal system usage. These errors
are warnings that the Real Time Clock
data content needs to be re-established
and do not require any FRU
replacement unless the error is
persistent. When one of these errors
occurs, the Power On Password and
Time and Date information has been
lost.

To set/restore a Power On
Password, use the SMS utility.

To set/restore the Time and Date,
use the Operating System facility.
If the error is persistent, replace the
battery.
If the error is persistent after battery
replacement, replace the system board.
(See notes on page 2-1.)

xxx = 001 RTC not updating RTC initialization required

xxx = 002 Bad time/date values - Set Time/Date Set Time/Date

29000002 Keyboard/Mouse controller failed System Board. (See notes on page

self-test 2-1.)
29A00003 Keyboard not present/detected 1. Keyboard
2. System Board. (See notes on
page 2-1.)
29a00004 Keyboard stuck key test failed 1. Keyboard
2. I/O board
29B00004 Mouse not present/detected 1. Mouse
2. System Board. (See notes on
page 2-1.)
2B200042 Unknown processor type Contact your service support
representative.

Chapter 4. Error Code to FRU Index 4-11

 Error Code Description Action/
Possible Failing FRU
2B2xxyrr Bad Processor/CPU Note: Processor and Cache type
combinations are identified by the xx
and y fields as follows:
xx Processor type/speed

21 166 Mhz 604+

22 200 Mhz 604+

31 233 Mhz 604++

y Cache information

0 Integrated cache
or cache
information
unavailable

5 512KB

6 1MB

7 256KB

D ICBM 1MB

rr = 22 1. Processor (card)
Note: Go to the System
Management Services error log
(described in “Step 1020-4” on
page 2-8) and use the location
code for this error.
2. System board. (See notes on
page 2-1.)

rr = 31 1. Processor (card)
Note: Go to the System
Management Services error log
(described in “Step 1020-4” on
page 2-8) and use the location
code for this error.
2. System board. (See notes on
page 2-1.)

2BA00000 Service processor POST failure 1. Service processor, if present

2. System board. (See notes on
page 2-1.)

4-12 Service Guide

Error Code Description Action/
Possible Failing FRU
2BA00001 CPU card or power supply failure 1. CPU card
2. Power supply
2BA00006 Service processor incorrectly reports 1. Fans
slow or stuck fan 2. Service processor, if present
3. System board. (See notes on
page 2-1.)
2BA00007 Service processor reports over 1. Check for cool air flow obstructions
temperature to the system
2. System board if the problem
persists. (See notes on page 2-1.)
2BA00008 Service processor system board over 1. Check for cool air flow obstructions
temperature to the system
2. System board if the problem
persists. (See notes on page 2-1.)
2BA00009 CPU card over temperature 1. Check for cool air flow obstructions
to the system
2. Replace CPU card if problem
persists
3. System board. (See notes on
page 2-1.)
2BA00010 Service processor reports fast 1. Power supply
shutdown condition pending 2. System board. (See notes on
page 2-1.)
2BA00011 Service processor reports power supply 1. Power supply
or CPU failure 2. System board. (See notes on
page 2-1.)
2BA00012 Service processor reports self test 1. Service processor; if present
failure 2. System board. (See notes on
page 2-1.)
2BA00013 Service processor reports bad NVRAM 1. If problem persists, replace battery
CRC 2. System board. (See notes on
page 2-1.)
2BA00014 Service processor reports bad service Use service processor firmware
processor firmware. diskette to re-program firmware.
2BA00015 Service processor reports bad service 1. Service processor; if present
processor VPD. 2. System board. (See notes on
page 2-1.)
2BA00016 Service processor reports firmware 1. Retry service processor firmware
failure. update
2. Service processor; if present
2BA00017 Service processor reports bad or low 1. Battery
battery. 2. Service processor; if present
3. System board. (See notes on
page 2-1.)

Chapter 4. Error Code to FRU Index 4-13

 Error Code Description Action/
Possible Failing FRU
2BA00018 EPOW test failure. 1. Service processor; if present
2. System board. (See notes on
page 2-1.)
2BA00019 IRQ13 test failure. 1. System board. (See notes on
page 2-1.)
2. Service processor; if present
2BA00020 Service processor reports VPD access 1. Service Processor.
failure. 2. System board. (See notes on
page 2-1.)
3. If problem persists, swap new VPD
module onto operator panel control
assembly (also see step 4).
4. If customer has protected licensed
software installed, advise customer
to contact all protected software
suppliers for a licensed update.
2BA00022 Service processor reports bad CRC System board. (See notes on page
error-CMOS/NVRAM 2-1.)
2BA00023 Error occurred during the processor CPU card
test.
2BA00100 Service processor firmware recovery 1. Check diskette media write protect
information could not be written to tab
diskette. 2. Diskette drive
2BA00101 Service processor is not installed, 1. Install the service processor
update cancelled. 2. Retry operation
2BA00102 No service processor diskette in drive. Insert the diskette
2BA00103 Service processor firmware update file 1. Obtain new firmware file
is corrupted, update cancelled. 2. Retry operation
2BA00104 Service processor firmware update file 1. Obtain new level of firmware
is the same level as the service 2. Retry operation
processor firmware, update cancelled.
2BA00200 Service processor firmware update Error occurred during service processor
error occurred, update not completed. flash write operation.
Service processor firmware update
recovery procedure:
1. Turn the system Off
2. Unplug power cable and then plug
power cable back in
3. Turn the system On
4. Retry operation. If problem
persists, replace optional service
processor.

4-14 Service Guide

Error Code Description Action/
Possible Failing FRU
2BA00201 Service processor firmware update Error occurred while reading service
error occurred, update not completed. processor CRC
See error code 2BA00200 for recovery
procedure.
2BA00202 Service processor firmware update Error occurred while verifying service
error occurred, update not completed. processor CRC
See error code 2BA00200 for recovery
procedure.
2BA00203 Service processor firmware update Error occurred while reading service
error occurred, update not completed. processor CRC after updating service
processor firmware
See error code 2BA00200 for recovery
procedure.
2BA00204 Service processor firmware update Error occurred while calculate CRC
error occurred, update not completed. write
See error code 2BA00200 for recovery
procedure.
40100005 A loss of system power detected. Possible main power loss. If not,
replace power supply.
40111002 An unknown power problem detected. 1. Power supply
2. System board. (See notes on
page 2-1.)
3. Service processor, if present
40111022 A high 5.0 voltage reading detected. 1. Power supply
2. CPU card
40111032 A high 3.3 voltage reading detected. 1. CPU card
2. Power supply
40111042 A high 2.5 voltage reading detected. 1. CPU card
2. Power supply
40111052 A high +12 voltage reading detected. 1. Power supply
2. System board. (See notes on
page 2-1.)
40111062 A high −12 voltage reading detected. 1. Power supply
2. System board. (See notes on
page 2-1.)
40111082 A low 5.0 voltage reading detected. 1. Power supply
2. CPU card
40111092 A low 3.3 voltage reading detected. 1. CPU card
2. Power supply
401110A2 A low 2.5 voltage reading detected. 1. CPU card
2. Power supply

Chapter 4. Error Code to FRU Index 4-15

 Error Code Description Action/
Possible Failing FRU
401110B2 A low +12 voltage reading detected. 1. Power supply
2. System board. (See notes on
page 2-1.)
401110C2 A low −12 voltage reading detected. 1. Power supply
2. System board. (See notes on
page 2-1.)
40200001 An unknown cooling problem detected. Cooling problem; check system fans.
40200021 A CPU temperature warning detected. Over temperature on CPU card.
40200023 A critical CPU temperature condition Critical temperature on CPU card.
detected.
40200031 An I/O planar temperature warning Over temperature on system board.
detected.
40200033 A critical I/O planar temperature Critical temperature on system board.
condition detected.
40200041 A memory temperature warning Over temperature on system board.
detected.
40200043 A critical memory temperature condition Critical temperature on system board.
detected.
40210011 A slow fan detected. Check:
1. Room operating temperature
2. System fans
40210014 A stopped fan detected. Failing fan.
40A00000 System firmware IPL failure. 1. Surveillance mode control is from
the Service Processor (SP) Menus.
2. Go to “MAP 1540: Minimum
Configuration” on page 2-14.
3. If the problem persists, call the
support center for assistance.
40B00000 The operating system surveillance 1. Surveillance mode control is from
interval exceeded. the Service Processor(SP) Menus.
2. Verify that the Operating System
(OS) Heartbeat Utility is installed
and has been activated.
3. Check for errors or unusual
conditions that might prevent the
OS from reporting Heartbeat
messages; such as system dump,
machine check or checkstop error.
Review the error log.
4. System board. (See notes on
page 2-1.)
5. Service processor
6. If the problem persists, call the
support center for assistance.

4-16 Service Guide

Error Code Description Action/
Possible Failing FRU
40D00003 An unknown slow shutdown Critical cooling problem.
commanded.
40D00004 An unknown fast shutdown Locked fan failure detected.
commanded.
4B201000 Checkstop. 1. CPU
2. System board (See notes on page
2-1.)
3. Go to “MAP 1540: Minimum
Configuration” on page 2-14.
4. Software problem
5. Firmware problem
6. If the problem persists, call the
support center for assistance.
4B201010 Machine check. 1. CPU
2. System board (See notes on page
2-1.)
3. Software problem
4. Firmware problem
5. If the problem persists, call the
support center for assistance.
4B201020 TEA (transfer error acknowledge). 1. CPU
2. System board (See notes on page
2-1.)
3. Software problem
4. Firmware problem
5. If the problem persists, call the
support center for assistance.

Chapter 4. Error Code to FRU Index 4-17

Memory PD Bits

The following table expands the firmware error code 25Cyyxxx on page 4-10, where
yy is the PD values in the table below. Use these values to identify the type of
memory that generated the error.

If you replace FRUs and the problem is still not corrected, go to MAP 0030 in the
RS/6000 Diagnostic Information for Multiple Bus Systems unless otherwise indicated
in the tables.

PD Speed Parity/ Single/

value Size (nsecs) ECC Dual
64 8MB 60 ECC Single
69 16MB 60 ECC Single
6B 32MB 60 ECC Single
6D 64MB 60 ECC Single
6F 128MB 60 ECC Single

4-18 Service Guide

Firmware Checkpoints

The following Fxx code checkpoints occur during system startup, and can be used
for diagnostic purposes.

If you replace FRUs and the problem is still not corrected, go to MAP 0030 in the
RS/6000 Diagnostic Information for Multiple Bus Systems unless otherwise indicated
in the tables.

Checkpoint Description Action/

Possible Failing FRU
A11 CPU reset failure Replace in the following order:
1. CPU card
2. Service Processor
3. System board. (See notes on
page 2-1.)
F05 Transfer control to Operating See “Fxx Code Boot Problems” on
System (normal boot). page 4-22.
F22 No memory detected (system 1. Memory modules
lockup) Note: Disk drive light is on 2. System board. (See page 2-1.)
continuously.
F4D Loading boot image See “Fxx Code Boot Problems” on
page 4-22.
F4F NVRAM initialization Refer to error code 25A80xxx in
“Firmware Error Codes” on
page 4-4.
F51 Probing primary PCI bus 1. PCI Adapters
2. System board.
If a network adapter or system
board is replaced, see page 2-1.
F52 Probing for adapter FCODE, 1. PCI Adapters
evaluate if present 2. System board.
If a network adapter or system
board is replaced, see page 2-1.
F55 Probing PCI bridge secondary bus 1. PCI Adapters
2. System board.
If a network adapter or system
board is replaced, see page 2-1.
F5B Transferring control to Operating See “Fxx Code Boot Problems” on
System (service mode boot) page 4-22.

Chapter 4. Error Code to FRU Index 4-19

 Checkpoint Description Action/
Possible Failing FRU
F5F Probing for adapter FCODE, 1. PCI Adapters
evaluate if present 2. System board.
If a network adapter or system
board is replaced, see page 2-1.
F74 Establishing host connection Refer to “Fxx Code Boot Problems”
on page 4-22 for general
considerations.
F75 BootP request Refer to “Fxx Code Boot Problems”
on page 4-22 for general
considerations.
1. Turn off then on, and retry the
boot operation.
2. Verify the network connection
(network could be down).
3. Have network administrator
verify the server configuration
for this client.
F9E Real time clock (RTC) initialization Refer to error code 28030xxx in
“Firmware Error Codes” on
page 4-4.
FDC Dynamic console selection. Refer to “Fxx Code Console
Problems” on page 4-24.
FDD Processor exception System board (See notes on page
2-1.)
FDE Alternating pattern of FDE and FAD System board (See notes on page
indicates a processor exception has 2-1.)
been detected.
FEA Firmware flash corrupted, load from Ensure that the diskette installed
diskette. contains recovery image appropriate
for this system unit.
The System Management Services
recovery procedure for the flash
EEPROM should be executed. See
“Update” on page 6-22.
If the diskette is installed with the
correct recovery image, then
suspect:
1. Diskette
2. Diskette drive
3. Diskette cable
4. System board. (See notes on
page 2-1.)

4-20 Service Guide

Checkpoint Description Action/
Possible Failing FRU
FEB Firmware flash corrupted, load from Ensure that the diskette installed
diskette. contains recovery image appropriate
for this system unit.
The System Management Services
recovery procedure for the flash
EEPROM should be executed. See
“Update” on page 6-22.
If the diskette is installed with the
correct recovery image, then
suspect:
1. Diskette
2. Diskette drive
3. Diskette cable
4. System board. (See notes on
page 2-1.)
FF2 Power-On Password prompt. If a console is attached but nothing
is displayed on it, go to the “Entry
MAP” on page 2-1 with the
symptom "All display problems."
FF3 Privileged-Access Password prompt If a console is attached but nothing
is displayed on it, go to the “Entry
MAP” on page 2-1 with the
symptom "All display problems."
FFD The operator panel alternates If the Fxx is not listed in this table,
between the code FFD and another go to “MAP 1540: Minimum
Fxx code, where Fxx is the point at Configuration” on page 2-14.
which the error occurred.
Fxx Problem not listed here Go to “MAP 1540: Minimum
Configuration” on page 2-14.

Chapter 4. Error Code to FRU Index 4-21

Fxx Code Boot Problems: Depending on the boot device, a checkpoint may be
displayed on the operator panel for an extended period of time while the boot image
is retrieved from the device. This is particularly true for Tape and Network boot
attempts. If the checkpoint/code is displayed for an extended time there may be a
problem loading the boot image from the device. If booting from CDROM or Tape,
watch for “activity” on the drive's LED indicator. A blinking LED means that the
loading of either the boot image or additional information required by the operating
system being booted is still in progress.

For network boot attempts, if the system is not connected to an active network or if
the target server is inaccessible (this can also result from incorrect IP parameters
being supplied), the system still attempts to boot and because time-out durations are
necessarily long to accommodate retries, the system may appear to be hung.
1. Restart the system and get to the Firmware SMS utilities. In the utilities check:

Is the intended boot device correctly specified in the boot sequence?

For network boot attempts:
– Are the IP parameters correct?
– Attempt to “Ping” the target server using the SMS “Ping” utility.
2. If the checkpoint F05 or F5B is displayed for an extended time, there may be a
problem with the integrity of the boot image.

Try to boot and run standalone diagnostics against the system, particularly
against the intended boot device. If the diagnostics are successful, it may be
necessary to perform an operating system specific recovery process, or
reinstall the operating system.
3. If attempting to boot from a disk drive, CDROM, or tape drive:
a. Try a different CD/Tape (unless booting from disk drive)
b. Verify proper SCSI bus termination
c. Replace SCSI cable
d. It is possible that another attached SCSI device is causing the problem.
Disconnect any other SCSI devices attached to the same controller as the
one the boot device is attached to and retry the boot operation. If this is
successful, one of the devices removed is causing the problem, re-attach
devices one by one and retry the boot operation until the problem recurs and
replace the device that caused the problem.
e. Replace SCSI adapter (if drive is attached to a card rather than the system
board)
f. Replace SCSI drive
g. It is possible that another installed adapter is causing the problem.
Remove all installed adapters except the one the boot device is attached to,
try to boot the standalone diagnostics from a CDROM drive attached to the
SCSI controller on the system board, and run the diagnostics against the
system.

4-22 Service Guide

 If this is successful, re-install adapters (and attached devices as applicable)
that were removed, one at a time, and run the standalone diagnostics
against the system. If problem recurs, replace the last installed device or
adapter.
h. Replace system board
4. If attempting to boot from a Network controller:
a. Turn power Off then On and retry the boot operation
b. Verify the network connection (network could be down)
c. Verify that IP parameters are correct
d. Try to “Ping” the target server
e. Have network administrator verify the server configuration for this client
f. Replace network cable
g. Replace network adapter (unless trying to boot using the ethernet controller
on the system board)
h. It is possible that another installed adapter is causing the problem.
Remove all installed adapters except the one you are trying to boot, and try
to boot the standalone diagnostics from a CDROM drive attached to the
SCSI controller on the system board. If this is successful, run the diagnostics
against the system, particularly against the target network boot
controller/adapter.
If this is successful, re-install adapters (and attached devices as applicable)
that were removed, one at a time, and run the diagnostics against the
system. If problem recurs, replace the last installed device or adapter.
i. Replace system board (if not replaced in previous step)
5. If you replaced the indicated FRUs and the problem is still not corrected, or the
above descriptions did not address your particular situation, go to "MAP 1540:
Minimum Configuration".

Chapter 4. Error Code to FRU Index 4-23

Fxx Code Console Problems: If a console is attached but nothing is displayed
on it, follow the steps associated with “All display problems” in the “Entry MAP” on
page 2-1. If the console selection screens can be seen on the terminals but there is
no response to attempts to select the console:
1. If selecting the console with a keyboard attached to the system, replace the
keyboard. If replacing the keyboard does not fix the problem, replace the system
board. (See notes on page 2-1.)
2. If selecting the console with an ASCII terminal, suspect the ASCII terminal. Use
the Problem Determination Procedures for the terminal. Replace the system
board (See notes on page 2-1.) if these procedures do not reveal a problem.
Note: Terminal settings should be set to:

9600 Baud

No Parity

8 Data bits

1 Stop bit

4-24 Service Guide

Firmware Location Codes

These codes can be found in the System Management Services error log as
described in “Step 1020-4” on page 2-8.

Location codes vary in length depending on the device being referenced. In general,
if a location code is referring to an adapter or controller, the location code is 4 digits
(eg. 04-01 identifies the device/controller /adapter on the PCI bus, in physical slot 1).
If a device is optional and plugs into an adapter/controller, it is normally 8 digits (eg.
01-C0-00-00 is identifying the first diskette drive).

Location Code format

The basic format of the location code is:

For non-SCSI devices/drives
AB-CD-EF-GH

For SCSI devices/drives (not controllers/adapters)
AB-CD-EF-G,H
“G” is the SCSI bus ID (PUN) of the device and “H” is the Logical Unit
Number (LUN).

The “AB” value identifies the bus type as follows:

00 Processor bus
01 ISA bus
04 PCI bus
05 PCMCIA bus

The “CD” value depends on whether the device is integrated or a plug in adapter.
For plug in adapters, the value is a decimal number in the range of 01 to 99 that
identifies the system slot. For integrated devices (eg. the integrated PCI Ethernet
controller), the value of “G” is an uppercase alphabetic character in the range from A
to Z and is generated based on the device “discovery” order as specified in the Open
Firmware 1275 specification for the “probe” process which translates into “Device
Tree” order.

The “EF” value, as generated by the firmware, is always 00.

The “GH” value (except for SCSI devices) is a subsystem dependent “index” value
indicating subordinate devices of the parent identified by the “AB-CD-EF” value.

Examples:

Chapter 4. Error Code to FRU Index 4-25

Note: The values used in the examples are representative of the format and
relationships described above.

00-00 System board

00-00-00-00 Memory SIMM/DIMM in socket 1
01-A0 ISA bus Diskette Controller
01-A0-00-01 2nd ISA bus Diskette drive
00-00 2nd ISA bus Serial Port (Error code differentiates between 1st and 2nd)
04-01 PCI Adapter in system slot 1
04-01-00-13,0 SCSI device at SCSI bus ID 13 (decimal) attached to the PCI SCSI controller in
system slot 1
04-D0 Integrated PCI Ethernet controller
04-E0 1st Integrated PCI SCSI controller
04-C0-00-13,0 SCSI device at SCSI bus ID 13 (decimal) attached to the first PCI SCSI
controller integrated on the system board.
00-00 1st Processor (Proc 0)
00-01 2nd Processor (Proc 1)
04-F0 2nd Integrated PCI SCSI controller

4-26 Service Guide

Chapter 5. Loading the System Diagnostics

If no keys are pressed after the system unit power is turned on, the system unit
searches a list of devices (the default boot list) for a bootable image. If a bootable
image is found, then the system unit loads and starts the operating system. This is
called a normal boot.

The system unit can also be booted from a custom boot list, which can be changed
through the System Management Services.

If certain keys are pressed during system startup, the system unit searches the
default or custom boot list for a bootable image to start in service mode instead of
normal mode. After a successful service mode boot, the diagnostic programs are
started automatically.

The following pages describe the default and custom boot lists, and how to boot from
these in either normal or service mode.

Default Boot List

The default boot list is composed of the first device found of each of the following
types:
1. Diskette drive
2. CD-ROM drive
3. Disk Drive
4. Network device

If this default boot list is used during system startup, the system unit attempts to boot
from the diskette drive, then the first CD-ROM drive encountered, then the first disk
drive encountered, and finally the first network connection encountered.

Custom Boot List

The contents of the custom boot list can be defined by using the graphical System
Management Services (see “Boot” on page 6-7) or the text-based System
Management Services (see “Select Boot Devices” on page 6-27). When the custom
boot list is utilized during system startup, system unit attempts to boot in turn from
each specific device in the custom boot list.
Note: Only the specific devices contained in the custom boot list are checked for a
bootable image. Other devices of the same type are not searched for a
bootable image unless they are also specified in the custom boot list.

Chapter 5. Loading the System Diagnostics 5-1

If no bootable image is found in the custom boot list, then the system restarts and
attempts to boot again.

If the custom boot list is discovered to be corrupted, the system rebuilds the custom
boot list according to the default boot list.

Service Mode Boot: Loading Diagnostics

The system unit can be booted in service mode (instead of normal mode) from
either the default boot list or custom boot list. After a successful service mode boot,
the diagnostic programs are started automatically.

Booting in Service Mode from the Default Boot List

To boot in service mode from the default boot list, do the following:
1. Verify with the system administrator and users that all programs will be stopped,
then do so.
2. Insert the diagnostic CD-ROM into the CD-ROM drive, if you intend to run
standalone diagnostics.
3. Turn off the system.
4. Wait 30 seconds, then turn on the system.
5. When the keyboard indicator appears during startup, press the F5 key if the
system console is a directly-attached keyboard, or the 5 key if the system
console is an ASCII terminal.
6. Enter any passwords.

Diagnostics loaded from CD-ROM are called standalone diagnostics. Since the
default boot list checks the CD-ROM drive before the disk drive, this procedure is
used to start standalone diagnostics.

Booting in Service Mode from the Custom Boot List

To boot in service mode from the custom boot list, do the following:
1. Verify with the system administrator and users that all programs will be stopped,
then do so.
2. Turn off the system.
3. Wait 30 seconds, then turn on the system.

5-2 Service Guide

 4. When the keyboard indicator appears during startup, press the F6 key if the
system console is a directly-attached keyboard, or the 6 key if the system
console is an ASCII terminal.
5. Enter any passwords.

Diagnostics loaded from a disk drive or network are called online diagnostics.
(Online diagnostics can be used only if AIX is installed.) Since the custom boot list
should list the disk drive or network device before the CD-ROM drive, this procedure
is used to start online diagnostics. To ensure that using the custom boot list starts
online diagnostics, do not insert the diagnostics CD-ROM.

Chapter 5. Loading the System Diagnostics 5-3

Standalone vs. Online Diagnostics

When the system unit attempts to boot in service mode (from either the default or
custom boot list) and locates a diagnostics CD-ROM before any other bootable
image, then the system unit starts standalone diagnostics.

Standalone diagnostics can be used on system units installed with any supported
operating system.

When the system unit attempts to boot in service mode (from either the default or
custom boot list) and first locates a bootable image on disk drive or network
connection, then the system unit starts online diagnostics.

Online diagnostics can only be used on system units installed with the AIX operating
system.

Because the type of diagnostics started (standalone or online) depends on the

source from which they are loaded, changing the boot list used during system startup
can affect which diagnostics are run.

Recommended Boot Options

The procedures under “Service Mode Boot: Loading Diagnostics” on page 5-2
produce the following recommended results:

Default boot list (F5 or 5 key) with diagnostics CD-ROM inserted loads
Standalone Diagnostics.

Custom boot list (F6 or 6 key) without diagnostics CD-ROM inserted loads
Online Diagnostics, if AIX is installed on a device in the custom boot list.

5-4 Service Guide

Summary: Boot Options and Control Keys

The following keys can be pressed when the keyboard POST indicator appears.

Key Result
F1 (display keyboard) Normal mode boot, graphical System Management Services starts.
1 (ASCII keyboard) Normal mode boot, text-based System Management Services starts.
F5 (display keyboard) Service mode boot, default boot list.
5 (ASCII keyboard) Service mode boot, default boot list.
F6 (display keyboard) Service mode boot, custom boot list.
6 (ASCII keyboard) Service mode boot, custom boot list.
F8 (display keyboard) Normal mode boot, Open Firmware command line.
8 (ASCII keyboard) Normal mode boot, Open Firmware command line.

Chapter 5. Loading the System Diagnostics 5-5

5-6 Service Guide
Chapter 6. System Management Services

The System Management Services make it possible for you to view information
about your computer and to perform such tasks as setting passwords and changing
device configurations.

If you have chosen a graphical display as your system console, you can use the
graphical System Management Services described below. If you are using an ASCII
display as your system console, see “Text-Based System Management Services” on
page 6-24.

Graphical System Management Services

To start the Open Firmware command line or graphical System Management

Services, turn on or restart the computer.

The firmware version installed in your system unit is displayed at the bottom
right-hand corner of the initial logo screen. Please note the version number;
processor upgrades may require a specified version of firmware to be installed in
your system unit. (Update System Firmware is an option under the Utilities menu in
the System Management Services.)

After the logo displays, initialization icons appear across the bottom of the screen.

To enter the Open Firmware command line, you must press the F8 key after the
keyboard icon appears during startup.

If you press the F8 key, the Open Firmware command line (an "OK" prompt) appears
after the initialization and power-on self test (POST) are complete.

The Open Firmware command line is used to set up adapters that are not
configurable with the System Management Services. Your adapter documentation
directs you to use this option if it is needed.

Chapter 6. System Management Services 6-1

To enter the graphical System Management Services instead of the Open Firmware
command line, you must press the F1 key after the keyboard icon appears during
startup. and prior to the audible tone.
Note: If you do not press the F1 key prior to the tone, the Sysystem Management
Services screen will not appear. If this happens, turn off the system and re-start this
process.

After the System Management Services starts, the following screen appears.

6-2 Service Guide

The System Management Services screen contains the following choices.

Config: Enables you to view your system configuration.

Boot: Allows you to set the sequence in which devices are

searched for operating system startup code.

Utilities: Enables you to set and remove passwords, control

the playing of system tones, enable the unattended start mode,
set and view the addresses of your system's SCSI controllers,
select the active console, and view or clear the error log.

Exit: Returns you to the previous screen.

To select an icon, move the cursor with the arrow keys to choose which icon is
highlighted, then press the Enter key. You can also select an icon by clicking on it
with your left mouse button. To leave the current screen, either press the Esc key or
select the Exit icon.

Chapter 6. System Management Services 6-3

Config

Selecting this icon makes it possible for you to view information about the setup of
your system unit. A list similar to the following appears when you select the Config
icon.

6-4 Service Guide

Selecting the down arrow displays the next configuration screen, which lists your
computer's firmware version, the date of its development, and the firmware part
number.

The following screen appears if you DO NOT have a service processor in your
system.

Chapter 6. System Management Services 6-5

The following screen appears if you have a service processor in your system.

6-6 Service Guide

Boot

This selection enables you to view and change the custom boot list (the sequence in
which devices are searched for operating system startup code).

Attention: If you change your startup sequence, you must be extremely careful
when performing write operations (for example, copying, saving, or formatting). You
can accidentally overwrite data or programs if you select the wrong drive.

The default boot sequence is:

The primary diskette drive

CD-ROM drive

Hard disk drive

Network device.

Chapter 6. System Management Services 6-7

To change the custom boot list, enter a new order in the New column, then select
Save. The List of Boot Devices is updated to reflect the order you have chosen.

You can choose 1 to 4 devices for the custom boot list. To change the boot
sequence back to the default values, select Default. (The default sequence is
automatically saved.)

6-8 Service Guide

Utilities

Selecting this icon enables you to perform various tasks and view additional
information about your computer.

The following describes the choices available on this screen.

Password: Enables you to set password protection for turning

on the computer and for using system administration tools.

Audio: Enables you to turn on or off the system tones heard

when the system is turned on.

Error Log: Enables you to view and clear error log information
for your computer.

Chapter 6. System Management Services 6-9

 RIPL (Remote Initial Program Load): Allows you to select a
remote system from which to load programs via a network
adapter when your system unit is first turned on. This option
also allows you to configure network adapters which require
setup.

Update: Allows you to update the firmware programs on your

computer.

Console: If you have more than one keyboard and display

attached to your system unit, or if you have an ASCII terminal
attached to your system unit in addition to a keyboard and
display, this tool allows you to define which one is active.

6-10 Service Guide

Password

When you select this icon, the following screen is displayed.

Power-On Password: Setting a power-on password helps protect information stored

in your computer. If a power-on password is set for your computer, the Power On
icon is shown in the locked position; if a power-on password is not set, then the
Power On icon is shown in the unlocked position (as in the screen above).

When you select the Entry icon, a screen with 8 empty boxes appears. Type your
password in these boxes. You can use any combination of up to eight characters
(A–Z, a–z, and 0–9) for your password. As you type a character, a key appears in
the box.
Enter Password

Chapter 6. System Management Services 6-11

Press Enter when you are finished; you are required to type the password again for
verification.
Verify Password

If you make a mistake, press the Esc key and start again.

After you have entered and verified the password, the power-on password icon
flashes and changes to the locked position to indicate that the power-on password is
set.

If you previously had set a power-on password and want to remove it, select the
Remove icon.

Note: If you forget the power-on password, you must remove the battery for at least
30 seconds to disable this password. See “Battery” on page 7-46 for details.

A password can be set only after the system is turned off and on again.

6-12 Service Guide

Remote Mode: The remote mode, when enabled, allows the system to start from
the defined boot device. This mode is ideal for network servers and other computers
that operate unattended. You must set a power-on password before you can enable
the remote mode. When the remote mode is set, the icon changes to Remote
<On>.

If you remove the power-on password, the remote mode is automatically reset, and
the icon returns to Remote <Off>.

Privileged-Access Password: The privileged-access password protects against the

unauthorized starting of the system programs.

When you select the Entry icon, a screen with 8 empty boxes appears. Type your
password in these boxes. You can use any combination of up to eight characters
(A–Z, a–z, and 0–9) for your password. As you type a character, a key appears in
the box.
Enter Password

Press Enter when you are finished; you are required to type the password again for
verification.
Verify Password

If you make a mistake, press the Esc key and start again.

Chapter 6. System Management Services 6-13

After you have entered and verified the password, the privileged-access password
icon flashes and changes to the locked position to indicate that your computer now
requires the password you just entered before running system programs.
Note: If you forget the privileged-access password, you must remove the battery for
at least 30 seconds to disable this password. See “Battery” on page 7-46 for
details.

6-14 Service Guide

Audio

This icon enables you to turn on or off the system tones heard at power-on time. To
change the audio status, use the arrow keys to highlight the audio icon, then press
the Enter key.

Chapter 6. System Management Services 6-15

Error Log

Selecting this icon displays the log of the first and the last errors your computer has
encountered during operations.

System Error Log

Date Time Error Code Location

1. 00/04/13 00:51:32 25C38005 P1-M1.10
2. No entry

Clear Exit

Selecting the Clear icon erases the entries in this log.

6-16 Service Guide

RIPL

Selecting the Remote Initial Program Load (RIPL) icon above gives you access to
the following selections.

Set Address Ping Config

Exit

Chapter 6. System Management Services 6-17

The Set Address icon allows you to define addresses from which your computer can
receive RIPL code.

Notes:
1. Those addresses indicated with an (*) are required.
2. Some applications may require that IP addresses contain leading zeroes for
numbers less than 100. For example, 129.132.4.20 may need to be entered as
123.132.004.020. If you are using the NIM application, do not specify leading
zeroes in the IP parameters section. Leading zeroes can cause subsequent
attempts to initiate a network boot to fail.
If any of the addresses is incomplete or contains a number other than 0 to 255, an
error message is displayed when you select the Save icon. To clear this error,
change the improper address and select Save again.

6-18 Service Guide

The Ping icon allows you to confirm that a specified address is valid by sending a
test transmission to that address.

After choosing the Ping option, you may be asked to indicate which communications
adapter (Token Ring or Ethernet) should be used to send the test transmission.

Chapter 6. System Management Services 6-19

The Config icon allows you to configure network adapters which require setup.
Selecting the Config icon presents a list of the adapters requiring configuration. Use
the arrow keys to highlight an adapter, press the spacebar to select the adapter, then
highlight the OK icon and press the Enter key.

The next screen allows you to select the type of adapter you have just chosen (or
allow the system to select the type automatically). You can also select the
communications mode of the chosen adapter (or allow the system to select the
communications mode automatically). As on the previous screen, use the arrow
keys to highlight, press the space bar to select, then highlight the OK icon and press
enter.

After choosing the adapter to configure, you can select the communications mode of
the chosen adapter (or allow the system to select the communications mode
automatically). As on the previous screen, use the arrow keys or mouse to highlight,
then press the spacebar to select. When you have selected the communications
mode, highlight the OK icon and press the Enter key.

6-20 Service Guide

SCSI ID

This selection allows you to view and change the addresses (IDs) of the SCSI
controllers attached to your system unit. To change an ID, highlight the entry by
moving the arrow keys, then enter another number. After you have entered the new
address, use the arrow keys to highlight the Save icon and press the Enter key.

At any time in this process, you can select the Default icon to change the SCSI IDs
to the default values.

Chapter 6. System Management Services 6-21

Update

System Without Service Processor

System With Service Processor

This selection allows you to update the firmware in your system unit from an image
on a 3.5 inch diskette.

In order to create a firmware diskette with the latest level of firmware available, see
http://www.rs6.ibm.com/support/micro

After choosing the Update option in the System Management Services, and
confirming this choice, you must insert the diskette containing the firmware image.

ATTENTION: While the new firmware image is being copied into your system unit,
you must not turn off the system unit. Turning off the system unit during the
update process may render your system unit inoperable.

After the flash update is complete, the system unit restarts.

If the flash update does not complete successfully or the system unit does not restart
after the flash update, contact your authorized reseller or marketing representative.

6-22 Service Guide

Firmware Recovery

If a troubleshooting procedure has indicated that the firmware information in your

system unit has been corrupted, then you must perform a firmware recovery.

To perform a firmware recovery, do the following:

1. Locate your firmware update diskette.
2. Using another system unit, rename the *.img file on the firmware update diskette
to precover.img.
3. Make sure your system unit is turned off.
4. Insert the firmware recovery diskette into your system unit.
5. Turn on your system unit.
6. When the keyboard indicator appears, press the 1 key if the system console is
an ASCII terminal, or the F1 key if the system console is a directly-attached
keyboard.
7. When the System Management Services appear, choose Utilities and perform a
Firmware Update as described under “Update” on page 6-22.

Chapter 6. System Management Services 6-23

Text-Based System Management Services

The text-based Open Firmware command line and System Management Services are
available if an ASCII terminal is attached to your system unit. The text-based Open
Firmware command line allows you to configure some adapters, and the System
Management Services makes it possible for you to view information about your
system unit and to perform such tasks as setting passwords and changing device
configurations.

To enter the Open Firmware command line, you must press the 8 key after the
keyboard text symbol appears during startup.

If you have pressed the 8 key, the Open Firmware command line (an "OK" prompt)
appears after the initialization and power-on self tests (POST) are complete.

The Open Firmware command line can be used to set up adapters that are not
configurable with the System Management Services. Your adapter documentation
directs you to use this option if it is needed.

To start the text-based System Management Services instead of the Open Firmware
command line, press 1 on the ASCII terminal keyboard when the keyboard text
symbol appears during startup.

6-24 Service Guide

After the text-based System Management Services starts, the following screen
appears:

The firmware version installed in your system unit is displayed at the top of each
screen in the text-based System Management Services. Please note the version
number; processor upgrades may require a specified version of firmware to be
installed in your system unit. (Update System Firmware is an option under the
Utilities menu in the System Management Services.)

 
System Management Services

1. Display Configuration
2. Select Boot Devices
3. Utilities
4. Select Language

.------.
|X=Exit|
------'

====>

1 2

Selecting the numbered options provide capabilities described on the following

pages.

After you have finished using the text-based System Management Services, entering
x (for exit) boots your computer.

Chapter 6. System Management Services 6-25

Display Configuration

This option provides information about the setup of your computer. A screen similar
to the following displays:

 
Device

PowerPC 64
L2-Cache, 512K
Memory
slotA=8MB
slotB=8MB
LPT
addr=3BC
COM
addr=3F8
COM
addr=2F8
Audio
Keyboard
Mouse
Diskette
addr=3F
Integrated Ethernet
addr=85AF67BD
SCSI cntlr id=7

PCI Adapters

.-----------. .-----------. .------.

|P=prev-page| |N=next-page| |x=Exit|
-----------' -----------' ------'

1 2

Note that this configuration information does not include ISA adapters installed in the
system unit.

6-26 Service Guide

Select Boot Devices

This selection enables you to view and change the custom boot list, which is the
sequence of devices read at startup time.

 Select Boot Devices 

1. Display Current Settings
2. Restore Default Settings
3. Configure 1st Boot Device
4. Configure 2nd Boot Device
5. Configure 3rd Boot Device
6. Configure 4th Boot Device

.------.
|X=Exit|
------'

====>

1 2

Selecting the Display Current Settings option lists the current order of devices in the
boot list. The following screen shows an example of this display.

 Current Boot Sequence 

1. Diskette
2. Ethernet (Integrated)
3. SCSI CD-ROM id=3 (slot=1)
4. SCSI 5MB Hard Disk id=6 (slot=1)

.------.
|X=Exit|
------'

===>

1 2

Chapter 6. System Management Services 6-27

Selecting any of the Configure Boot Device options displays the following screen:

 
Configure Nth Boot Device

Device Number Current Position Device Name

1 1 Diskette
2 2 Ethernet
3 3 SCSI CD-ROM
4 4 SCSI 5MB Hard Disk
5 -

.-----------. .-----------. .------.

|P=prev-page| |N=next-page| |X=Exit|
-----------' -----------' ------'

===>

1 2

6-28 Service Guide

Utilities

The Utilities screen enables you to select from the following system management
tools.

The following screen appears if you DO NOT have a service processor installed in
your system:

 
Utilities

1. Set Password and Unattended Start Mode

2. Audio <ON>
3. Display Error Log
4. Remote Initial Program Load Setup
5. Change SCSI id
6. Update System Firmware
7. Select Console

.------.
|X=Exit|
------'
===>

1 2

The following screen appears if you have a service processor installed in your
system:

 
Utilities

1. Set Password and Unattended Start Mode

2. Audio <ON>
3. Display Error Log
4. Remote Initial Program Load Setup
5. Change SCSI id
6. Update System Firmware
7. Update Service Processor
8. Select Console

.------.
|X=Exit|
------'
===>

1 2

Chapter 6. System Management Services 6-29

Set Password and Unattended Start Mode: Entering this selection permits
access to the following options:

 
Password Utilities

1. Set Power On Password

2. Remove Power On Password
3. Unattended Start Mode <OFF>
4. Set Privileged-Access Password
5. Remove Privileged-Access Password

.------.
|X=Exit|
------'
===>

1 2

Set Power On Password: Setting a power-on password helps protect information

stored in your computer. You can use any combination of up to eight characters
(A–Z, a–z, and 0–9) for your password. The password you type is not displayed on
the screen. Press Enter when you are finished; you are required to type the
password again for verification.

If you previously had set a power-on password and wanted to remove it, select
Remove Power-On Password.
Note: If you forget your password, you must shut down the computer and remove
the battery for at least 30 seconds to disable the password. See “Battery” on
page 7-46 for details.

A password can be set only after the system is turned off and on again.

6-30 Service Guide

Set Privileged-Access Password: The privileged-access password protects against
the unauthorized starting of the system programs.

If you previously had set a privileged-access password and want to remove it, select
Remove Privileged-Access Password.
Note: If you forget your password, you must shut down the computer and remove
the battery for at least 30 seconds to disable the password. See “Battery” on
page 7-46 for details.

Audio: Selecting this utility turns on or off the system tones heard at power-on
time.

Remote Initial Program Load Setup: This option allows you to enable and set
up the remote startup capability of your computer. First, you are asked to specify the
network parameters.

 
Network Parameters

1. IP Parameters
2. Adapter Parameters
3. Ping

.------.
|X=Exit|
------'

===>

1 2

Note: Some applications may require that IP addresses contain leading zeroes for
numbers less than 100. For example, 129.132.4.20 may need to be entered as
123.132.004.020.

Chapter 6. System Management Services 6-31

Selecting the IP Parameters option displays the following screen.

 IP Parameters 
1. Client IP Address ...
2. Server IP Address ...
3. Gateway IP Address ...
4. Subnet Mask ...

.------.
|X=Exit|
------'

===>

1 2

Selecting the Adapter Parameters option allows you to view an adapter's hardware
address as well as configure network adapters that require setup.

 
Adapter Parameters

Device HW Address

1. 3Com,3C95 85AFC67BD
2. Token-Ring 832E54A12

.------.
|X=Exit|
------'

1 2

6-32 Service Guide

Selecting option 1 (3Com,3C905) displays the following 100Mb Ethernet
configuration menus:

 
3Com Etherlink Fast XL

1. Media Type fflAuto“

2. Full Duplex fflAuto“

.------.
|X=Exit|
------'

1 2

Selecting the Media Type option allows you the change the media employed by the
Ethernet adapter:

 
.----------------.
| MEDIA TYPE |
| 1. 1 BaseT |
| 2. 1 Base TX |
| 3. Auto |
----------------'

1 2

Chapter 6. System Management Services 6-33

Selecting the Full Duplex option allows you to change how the Ethernet adapter
communicates with the network:

 
.----------------.
| Full Duplex |
| 1. Yes |
| 2. No |
| 3. Auto |
----------------'

1 2

Ping, the last option available from the Network Parameters menu, allows you to test
a connection to a remote system unit. After selecting the Ping option, you must
choose which adapter communicates with the remote system.

 
Interface

1. Ethernet (Integrated)
2. Token Ring (Slot=3)

===>

1 2

6-34 Service Guide

After choosing which adapter to use to ping the remote system, you must provide the
addresses needed to communicate with the remote system.

 Ping 
1. Client IP Address 129.132.4.2
2. Server IP Address 129.132.4.1
3. Gateway IP Address 129.132.4.3
4. Subnet Mask 255.255.255.

.---------. .------.
|E=Execute| |X=Exit|
---------' ------'

===>

1 2

Display Error Log: A screen similar to the following is displayed when you select
this option. Here, you can view or clear your computer's error log.

 
.----------------------------------------------------------.
| Error Log |
| |
| Date Time ErrorCode Location |
| Entry 1. 96/4/1 12:13:22 25A811 - |
| Entry 2. no error logged |
----------------------------------------------------------'

.-----------------. .------.
|C=Clear Error Log| |X=Exit|
-----------------' ------'

1 2

Change SCSI ID: This option allows you to view and change the addresses of the
SCSI controllers attached to you computer.

Chapter 6. System Management Services 6-35

Update System Firmware: This selection allows you to update the firmware in
your system unit from an image on a 3.5 inch diskette.

In order to create a firmware diskette with the latest level of firmware available, see
http://www.rs6.ibm.com/support/micro

After choosing the Update option in the System Management Services, you must
insert the diskette containing the firmware image after you see the following prompt.

 
.--------------------------------------------------------------.
| This selection will update your System Firmware. Do you want |
| to continue? Press Y(Yes) N(No). |
--------------------------------------------------------------'

1 2

Firmware Recovery: If a troubleshooting procedure has indicated that the

firmware information in your system unit has been corrupted, then you must perform
a firmware recovery.

To perform a firmware recovery, do the following:

1. Locate your firmware update diskette.
2. Using another system unit, rename the *.img file on the firmware update diskette
to precover.img.
3. Make sure your system unit is turned off.
4. Insert the firmware recovery diskette into your system unit.
5. Turn on your system unit.
6. When the keyboard indicator appears, press the 1 key on the system console
ASCII terminal.
7. When the System Management Services appear, choose Utilities and perform a
System Firmware Update as described above.

Select Console: Selecting this option allows you to define which display is used
by the system for system management.

6-36 Service Guide

Select Language

This option allows you to change the language used by the text-based System
Management Services screens:

 
SELECT LANGUAGE

1. English
2. Francais
3. Deutsch
4. Italiano
5. Espanol
6. Svenska

====> .------.
|x=Exit|
------'
1 2

Note: Your ASCII terminal must support the ISO-8859 character set in order to
properly display languages other than English.

Chapter 6. System Management Services 6-37

6-38 Service Guide
Chapter 7. Removal and Replacement Procedures

Before performing any of the removal or replacement procedures in this chapter,

read the following notice.

DANGER

An electrical outlet that is not correctly wired could place hazardous

voltage on metal parts of the system or the devices that attach to the
system. It is the responsibility of the customer to ensure that the outlet
is correctly wired and grounded to prevent an electrical shock.

Before installing or removing signal cables, ensure that the power

cables for the system unit and all attached devices are unplugged.

When adding or removing any additional devices to or from the system,

ensure that the power cables for those devices are unplugged before
the signal cables are connected. If possible, disconnect all power
cables from the existing system before you add a device.

Use one hand, when possible, to connect or disconnect signal cables

to prevent a possible shock from touching two surfaces with different
electrical potentials.

During an electrical storm, do not connect cables for display stations ,

printers, telephones, or station protectors for communications lines.

CAUTION:
This product is equipped with a 3-wire power cable and plug for the user's
safety. Use this power cable in conjunction with a properly grounded electrical
outlet to avoid electrical shock.

Chapter 7. Removal and Replacement Procedures 7-1

Handling Static–Sensitive Devices

Attention: Adapters, planars, diskette drives, and disk drives are sensitive to static
electricity discharge. These devices are wrapped in antistatic bags, as shown in this
illustration, to prevent this damage.

Take the following precautions:

If you have an antistatic wrist strap available, use it while handling the device.

Do not remove the device from the antistatic bag until you are ready to install the
device in the system unit.

With the device still in its antistatic bag, touch it to a metal frame of the system.

Grasp cards and boards by the edges. Hold drives by the frame. Avoid touching
the solder joints or pins.

If you need to lay the device down while it is out of the antistatic bag, lay it on
the antistatic bag. Before picking it up again, touch the antistatic bag and the
metal frame of the system unit at the same time.

Handle the devices carefully in order to prevent permanent damage.

7-2 Service Guide

Covers

Removal
1. Open the door.

Chapter 7. Removal and Replacement Procedures 7-3

 2. Remove the door by carefully lifting it up and off the hinges. Store it in a safe
place.

3. Remove all media (diskettes, CDs, optical discs, or tapes) from drives; then turn
the power off to the system and all attached devices.
4. Shutdown the operating system.
5. Turn off power to the system and all attached options.

7-4 Service Guide

6. If you have a modem or fax machine attached to the system, disconnect the
telephone line.

7. Unplug all power cords (cables) from electrical outlets.

Note the location of the following; then disconnect them from the back of the
system:

Power cord

Display cable

Keyboard cable

Any other cables and cords

Chapter 7. Removal and Replacement Procedures 7-5

 8. Remove the front cover:
a. Unlock the keylock on the front cover.
b. Lift up on the latch on the left side of the front cover.

7-6 Service Guide

c. Grasp the sides of the front cover near the top of the system and pull it
forward. (The front cover is held in place by two spring detented ball studs.)
d. Detach the front cover's bottom hooks from the grooves located on the
bottom of the system, and lift the front cover off the bottom of the system.

Chapter 7. Removal and Replacement Procedures 7-7

 9. Remove the side cover:
a. Open the side cover to a 90 degree angle.
b. Remove the cover by carefully lifting it up and off the hinges. Store it in a
safe place.

7-8 Service Guide

Replacement
1. Reinstall the side cover:
a. Place the side cover at a 90 degree angle. Align the pins on the rear of the
side cover with the two hinges on the rear of the system.
b. Slide the side cover down.
c. Push the side cover to close it.

Chapter 7. Removal and Replacement Procedures 7-9

 2. Reinstall the front cover:
Note: Before installing the front cover, verify that the side cover is installed
correctly. If the side cover is not properly installed, the front cover will
not align correctly when you attempt to install it.
a. Align the bottom of the front cover with the bottom of the system.
b. Fit the front cover's bottom hooks into the grooves located on the bottom of
the system.
c. Pivot the front cover upward and press the top of the cover into the top of
the system until they snap together.
d. Lock the front cover.

7-10 Service Guide

 e. Latch the cover latch located on the left side of the front cover.

3. Reinstall the door at the front of the system by aligning the pins with the hinges,
and sliding the door down.

Chapter 7. Removal and Replacement Procedures 7-11

 4. Close the door.

7-12 Service Guide

Power Supply
DANGER

Do not attempt to open the covers of the power supply. Power supplies
are not serviceable and are to be replaced as a unit.

Note: The power supply assembly may consist of one or two power supplies, a
base supply and an optional supply. You can replace either supply separately.

Removal
1. If you have not already done so, remove the covers as described in “Covers” on
page 7-3.
2. If your system has only a base supply installed, complete steps 1 through 7 only.
If your system has both the base and optional supplies installed, complete all of
the removal steps.
3. Disconnect the four cables from system board connectors J1, J16, J17 and J30.

Chapter 7. Removal and Replacement Procedures 7-13

 4. Disconnect the power cables at the power supply (located on the top of the
power supply. These cables are connected to the backplanes.

5. Disconnect the power cord from rear of the power supply.

6. Remove the five screws from the power supply.

7-14 Service Guide

 7. Remove the power supply from the system. Slide the power supply forward,
toward the front. Lift it up and out of the system.
8. Place the power supply on a sturdy, flat surface next to the system. Remove the
small metal plate from the top right side of the power supply. Locate and
disconnect the 3-pronged plug.

9. Remove the screws from the top of the power supplies.

10. Unlatch the optional power supply from the base power supply.
11. Disconnect the small cable between the power supplies.

Chapter 7. Removal and Replacement Procedures 7-15

Replacement
1. If your system had only the base supply installed, go to step 9 on page 7-22. If
your system has both the base and optional supplies installed, go to the next
step.
2. Replace the defective power supply.
3. Rotate the base power supply so that the latching hooks are facing up.

7-16 Service Guide

4. Locate the optional power supply.
5. Connect the lower front cable from the optional power supply to the left lower
side of the base power supply.
Attention: Push the excess cable into the side cavity of the optional power
supply. This prevents the cable from pinching and allows the two power supplies
to connect properly.

Chapter 7. Removal and Replacement Procedures 7-17

 6. Connect the power supplies to each other by sliding the latching hooks on the
optional power supply into the matching slots on the base power supply.

7-18 Service Guide

Rotate the two power supplies back to their normal position for installing into the
bottom of the system.
a. Install the screws connecting the power supplies as shown.
b. Connect the rear three-prong plug from the optional power supply to the
base power supply.

Chapter 7. Removal and Replacement Procedures 7-19

 7. Install the small metal plate that you removed in step 8 on page 7-15.

7-20 Service Guide

8. Test the new power supply.
a. Connect the power cord to the power supply.
b. Plug the power cord into a wall outlet.
c. Push and hold the button on the standard power supply and confirm that the
LEDs illuminate on both power supplies. If both LEDs illuminate, the two
power supplies have been installed correct.
d. If you do not see the two LEDs illuminate, recheck your previous steps and
connections.
e. Disconnect the power cord from the outlet and the power supply. Go to the
next step.

Chapter 7. Removal and Replacement Procedures 7-21

 9. Place the power supply assembly in the bottom of the system. Slide the power
supply backward, toward the rear of the system.
10. Secure the power-supply assembly by installing the five screws that you removed
in step 6 on page 7-14.

11. Reconnect the cables.

a. Reconnect the power supply cables between the power supplies and
backplanes that were removed in step 4 on page 7-14.

7-22 Service Guide

b. Reconnect the cable labeled P13b to system board connector J1.
c. Reconnect the cable labeled P13a to system board connector J16.
d. Reconnect the cable labeled P2 to system board connector J17.
e. Reconnect the cable labeled P1 to system board connector J30.

Chapter 7. Removal and Replacement Procedures 7-23

CD-ROM Drive, Tape Drive, Diskette Drive

CAUTION:
Do not open the drive; no user adjustments or serviceable parts are inside.

Removal
1. If you have not already done so, remove the covers as described in “Covers” on
page 7-3.
2. Disconnect the power and signal cables to the drive you are removing.
3. Slide the drive forward to remove.

Replacement

Replace in reverse order.

7-24 Service Guide

Non Hot Swap Disk Drive

Removal

Attention: You must turn power Off before removing a non hot swap disk drive.
1. If you have not already done so, remove the covers as described in “Covers” on
page 7-3.
2. Remove the screw from the retaining bar and remove the bar.

3. Locate the drive you want to remove.

4. Ensure that you have selected the correct drive.

Chapter 7. Removal and Replacement Procedures 7-25

 5. Unlock the drive by turning the carrier latch 90 degrees clockwise to the open
position.

6. Disconnect the drive from the connector on the backplane, by grasping the
handle on the drive tray and carefully pulling the drive out of the system. Store
the drive in a safe place.
Attention: Handle the disk drive with care as it is very fragile and can be easily
damaged if exposed to shock, ESD, or rough handling.

7-26 Service Guide

Replacement

Attention: Handle the disk drive with care as it is very fragile and can be easily
damaged if exposed to shock, electrostatic discharge, or rough handling.

Attaching SCSI address jumpers on the drive rather than using the automatic ID
furnished by the backplane is not advised. Attaching jumpers can cause service
problems, multiple drives at the same address, or confusion locating the correct
drive.
1. Rotate the carrier latch to the open position.

2. Position the drive carrier assembly vertically, with the connector facing the rear of
the system.

Chapter 7. Removal and Replacement Procedures 7-27

 3. Align the side of the carrier with the raised guides on the bottom of the bay.
4. Slide the carrier into the bay gently to keep from damaging the disk drive. Slide
the carrier to the rear of the bay until it stops.

5. Move the carrier latch to the locked position. If the carrier will not lock, check that
the drive carrier is fully seated in the backplane. When the drive carrier is fully
seated and power is turned on, the green LED on the drive carrier will illuminate.

7-28 Service Guide

Backplane

Removal
1. If you have not already done so, remove the covers as described in “Covers” on
page 7-3.
2. Remove the screw from the backplane.

3. Slide the backplane out to gain cable access.

4. Disconnect the signal cable and the power cable from the backplane.
5. Remove the backplane.

Chapter 7. Removal and Replacement Procedures 7-29

Replacement

Check the jumpers on the new backplane for proper setting. The jumpers should be
set the same as on the backplane you removed.

Replace in reverse order.

7-30 Service Guide

System Board Cover

Removal
1. If you have not already done so, remove the covers as described in “Covers” on
page 7-3.
2. Loosen the three screws (2 turns) on the system board cover and unlatch the
cover.

3. Remove the system board cover.

Replacement

Replace in reverse order.

Chapter 7. Removal and Replacement Procedures 7-31

Adapters

Removal
1. If you have not already done so, remove the covers as described in “Covers” on
page 7-3.
2. If a POWER GXT1000 is installed, go to “POWER GXT1000 Internal Graphics
Accelerator” on page 7-55.
3. Remove the system board cover as described in “System Board Cover” on
page 7-31.
4. Locate the adapter connectors and determine which adapter you want to remove.

7-32 Service Guide

5. Remove the screw holding the adapter.

Chapter 7. Removal and Replacement Procedures 7-33

 6. Remove the adapter.

Replacement
1. With one hand, touch any metal surface of the chassis to minimize static
electrical charges, and then pick up the adapter.
2. Locate the adapter connector location on the system board.

7-34 Service Guide

3. Install the new adapter.

4. Replace any parts previously removed in reverse order.

5. Replace the covers as described in “Covers” on page 7-3.

Chapter 7. Removal and Replacement Procedures 7-35

Memory Module

Removal
1. If you have not already done so, remove the covers as described in “Covers” on
page 7-3.
2. If a POWER GXT1000 is installed, go to “POWER GXT1000 Internal Graphics
Accelerator” on page 7-55.
3. Remove the system board cover as described in “System Board Cover” on
page 7-31.
4. Locate the memory module connectors and determine which module you want to
remove.

7-36 Service Guide

5. Remove the memory module by pushing the tabs out on the memory connectors.

1 Push Locking Tabs

Out to Release Memory
Module

Replacement
1. With one hand, touch any metal surface of the chassis to minimize static
electrical charges, and then pick up a memory module.
2. Locate the memory module connector location on the system board.
3. Install the new memory module.

4. Replace the covers as described in “Covers” on page 7-3.

Chapter 7. Removal and Replacement Procedures 7-37

System Board
1. If you have not already done so, remove the covers as described in “Covers” on
page 7-3.
2. If a POWER GXT1000 is installed, go to “POWER GXT1000 Internal Graphics
Accelerator” on page 7-55.
3. Remove the system board cover as described in “System Board Cover” on
page 7-31.
Note: Adapter cables should be labeled to insure correct installation of cables
to adapters slots. Rearranging the order of the SCSI slots to the disk drive banks
will cause errors.

7-38 Service Guide

4. Remove all adapter cards.

Chapter 7. Removal and Replacement Procedures 7-39

 5. Remove the CPU card(s).

7-40 Service Guide

 6. Remove all memory modules.

7. Disconnect all cables from the connectors on the system board.

8. Remove eight screws connecting the system board to the rear of the system.
Note that the screws in the SCSI connector are black.
9. Remove 13 screws from the system board.
10. Remove system board.

Replacement

Replace in reverse order.

Note: Be sure to install the two black screws in the SCSI connector.

Verify that the security jumpers (J46) are in the correct position (same as the
replaced system board.

Chapter 7. Removal and Replacement Procedures 7-41

CPU Card

Removal
1. If you have not already done so, remove the covers as described in “Covers” on
page 7-3.
2. If a POWER GXT1000 is installed, go to “POWER GXT1000 Internal Graphics
Accelerator” on page 7-55.
3. Remove the system board cover as described in “System Board Cover” on
page 7-31.
Attention: Make sure the power cord is unplugged and the power (Power LED)
is OFF before removing the CPU card.
4. Remove the CPU card.

Replacement
1. With one hand, touch any metal surface of the chassis to minimize static
electrical charges, and then pick up the CPU card.
2. Install the new CPU card.

7-42 Service Guide

3. Replace any parts previously removed in reverse order.
4. Replace the covers as described in “Covers” on page 7-3.

Chapter 7. Removal and Replacement Procedures 7-43

Service Processor

Removal
1. If you have not already done so, remove the covers as described in “Covers” on
page 7-3.
2. If a POWER GXT1000 is installed, go to “POWER GXT1000 Internal Graphics
Accelerator” on page 7-55.
3. Remove the system board cover as described in “System Board Cover” on
page 7-31.
Attention: Make sure the power cord is unplugged and the power LED is OFF
before removing the service processor.
4. Remove the service processor.

7-44 Service Guide

Replacement

To replace the service processor, perform the removal steps in the reverse order.

Chapter 7. Removal and Replacement Procedures 7-45

Battery
CAUTION:
A lithium battery can cause fire, explosion, or a severe burn. Do not recharge,
disassemble, heat above 100°C (212°F), solder directly to the cell, incinerate, or
expose cell contents to water. Keep away from children. Replace only with the
part number specified for your system. Use of another battery may present a
risk of fire or explosion.

The battery connector is polarized; do not attempt to reverse polarity.

Dispose of the battery according to local regulations.

Removal
1. If you have not already done so, remove the covers as described in “Covers” on
page 7-3.
2. If a POWER GXT1000 is installed, go to “POWER GXT1000 Internal Graphics
Accelerator” on page 7-55.
3. Remove the system board cover as described in “System Board Cover” on
page 7-31. unlatch the cover.
4. Locate the battery on the system board.

7-46 Service Guide

Chapter 7. Removal and Replacement Procedures 7-47
 5. Use one finger to slightly slide the battery toward the bottom of the server. (The
spring mechanism behind the battery will push it out toward you as you slide it
forward.) Use your thumb and index finger to hold the battery as it pushes out of
the socket.

Replacement

Tilt the battery so that you can insert it into the front of the socket. As you slide the
battery toward the front of the server, push it down into the socket.

Notes:
1. Be sure to tell the customer that the time and date need to be reset.
2. Ensure that the battery polarity is correct; place the battery in the holder with the
positive side facing up.

7-48 Service Guide

Fans

Removal
1. Do the cover removal procedure in “Covers” on page 7-3.
2. If removing one of the two upper fans, remove the three screws from the adapter
card bracket and remove the bracket.

3. Disconnect the fan cable from the system board.

4. Pull the shock mounts out of their mounting holes.
5. Remove the fan.

Chapter 7. Removal and Replacement Procedures 7-49

Replacement

Replace in reverse order.

7-50 Service Guide

Operator Panel Display

Removal
1. If you have not already done so, remove the front covers as described in
“Covers” on page 7-3.
2. Press the snap in detent on the right side of the display card mounting bracket
and remove the display card.
3. Rotate the display forward and out of the mounting bracket.

4. Disconnect the display cable from the connector on the display assembly.

Replacement

Replace in reverse order. Ensure that the grounding clips located inside the
mounting bracket are not bent or damaged and that they are positioned correctly.

Chapter 7. Removal and Replacement Procedures 7-51

Operator Panel Control Assembly

Removal
1. Do the cover removal procedure in “Covers” on page 7-3.
2. Remove the assembly by compressing the spring clip at the top and bottom of
the assembly and pulling out toward the rear of the system.
3. Unplug the LCD cable from the assembly.
4. Unplug the audio cable from the system board.
5. Unplug the control card cable from the system board.

Replacement

Replace in reverse order.

7-52 Service Guide

Serial Cable

Removal
1. If you have not already done so, remove the covers as described in “Covers” on
page 7-3.
2. Remove the serial cable from the system board connector J44.
3. Remove the four screws from the S1 and S2 connectors on the rear of the
system.

Replacement

Replace in reverse order.

Connect the serial cables as follows:

P1 J44 (system board)

P2 S1 connector
P3 S2 connector

Chapter 7. Removal and Replacement Procedures 7-53

Parallel Cable

Removal
1. If you have not already done so, remove the covers as described in “Covers” on
page 7-3.
2. Remove the parallel cable from the system board connector J43.
3. Remove the two screws from the parallel connector on the rear of the system.

Replacement

Replace in reverse order.

7-54 Service Guide

POWER GXT1000 Internal Graphics Accelerator
Attention: Your POWER GXT1000 enclosure is very sensitive. Handle it very
carefully.

Removal
1. If you have not already done so, remove the covers as described in “Covers” on
page 7-3.
2. Unplug the external cables attached.

Chapter 7. Removal and Replacement Procedures 7-55

 3. Remove the four POWER GTX1000 mounting screws from the rear of the
system. Place the screws in a safe place, you need them when you reinstall the
enclosure.

7-56 Service Guide

4. Remove the three screws that hold the support bracket to the POWER GTX1000
and the system unit.

Chapter 7. Removal and Replacement Procedures 7-57

 5. There are two fasteners that hold the enclosure inside the system. The upper
fastener is accessed through the enclosure cover. The lower fastener is attached
to a tab beneath the enclosure. Insert a screw driver, as shown, and loosen the
enclosure fasteners.

7-58 Service Guide

 Attention: Make sure all of the external cables are disconnected before you
pivot the enclosure.
6. Pivot the enclosure 90 degrees away from the system.

Chapter 7. Removal and Replacement Procedures 7-59

 7. Disconnect cables that are attached to the bottom on the enclosure:
a. Disconnect the 2 fan cables.
b. Disconnect the 2 power supply cables.
8. The power supply cables are attached to the bottom on the enclosure.
Disconnect the 2 power supply cables and the 2 fan cables.

7-60 Service Guide

9. Carefully lift the POWER GTX1000 enclosure up and out of the system. Store
the enclosure in a safe place.

Chapter 7. Removal and Replacement Procedures 7-61

Replacement

Attention: Your POWER GTX1000 enclosure is very sensitive. Handle it very

carefully.
1. Align the hinges on the rear of the enclosure with the two pins on the rear of
system. Open the enclosure to a 90 degree angle.

2. Slide the enclosure down on the pins.

7-62 Service Guide

3. Reconnect the power supply cables and the fan cables on the bottom of the
enclosure.

Chapter 7. Removal and Replacement Procedures 7-63

 4. Carefully push the enclosure into the system.

7-64 Service Guide

5. Tighten the 2 screws inside the system that secure the enclosure.

6. Install the four mounting screws on the rear of the system.

Chapter 7. Removal and Replacement Procedures 7-65

 7. Reconnect the external cables that you removed in Step 2 on page 7-55.

8. Replace the covers as described in “Covers” on page 7-3.

7-66 Service Guide

Enclosure Covers
1. Remove the enclosure from the system, refer to “POWER GXT1000 Internal
Graphics Accelerator” on page 7-55.
2. Loosen the three cover screws.
3. Lift the cover off.

Replacement
1. Place the cover on top of the POWER GTX1000 and secure it with the cover
screws.

Chapter 7. Removal and Replacement Procedures 7-67

Fan Assembly

Removal
1. Remove the enclosure cover, refer to “Enclosure Covers” on page 7-67.
2. Remove the Cross-Over card and Shield. Grasp the cross-over at both sides
and pull toward the front of the enclosure.
3. Remove the five screws securing the fan assembly and lift out.

Replacement: Replace the fan assembly in reverse order.

7-68 Service Guide

Logic Boards and RSS Memory

Refer to “Handling Static–Sensitive Devices” on page 7-2 before removing or

installing logic boards.

VOO Board

Removal
1. Remove the enclosure cover, refer to “Enclosure Covers” on page 7-67.
2. Remove the two VOO mounting screws securing it to the card cage assembly.
3. Remove the VOO/RSS cable from the VOO board. Squeeze both cable side
clips to release the cable from the board.
4. Pull the VOO board toward the front of the POWER GTX1000 to remove it from
the card cage assembly.

Replacement: Replace the VOO board in reverse order.

Chapter 7. Removal and Replacement Procedures 7-69

RSS Board

Attention Board components can be damaged when removing or replacing the

board if they come in contact with anything, or if the board is flexed.

Removal
1. Remove the enclosure cover, refer to “Enclosure Covers” on page 7-67.
2. If the VOO feature was installed, remove the RSS/VOO Cross-Over cable from
J1 on the RSS board. Squeeze both cable side clips to release the cable from
the board.
3. Remove the Cross-Over card and Shield. Grasp the cross-over assembly at
both sides and pull toward the front of the POWER GTX1000.
4. Remove the fan assembly, refer to “Fan Assembly” on page 7-68.
5. Remove the nine RSS mounting screws.
6. Lift the board from the card cage assembly.
7. If the GXT1000 RSS board being replaced is defective and has feature SIMMs
installed, they will have to be installed on the new board. Complete the removal
procedure in “RSS Full-Up Memory” on page 7-71.

Replacement: Replace the RSS board in reverse order.

7-70 Service Guide

RSS Full-Up Memory

Removal
1. Remove the enclosure cover, refer to “Enclosure Covers” on page 7-67.
2. Do the removal procedure in “RSS Board” on page 7-70.
3. Remove the SIMM by pulling up on the release tab and at the same time pulling
up on the end of the SIMM closest to the release tab.

Chapter 7. Removal and Replacement Procedures 7-71

Replacement
1. Ensure the RSS board is on a flat, level surface.
2. Install the SIMM with the notch closest to the release tab.
3. Push down on both ends of the SIMM until it is firmly seated in the socket.

4. Replace any components you removed in reverse order.

7-72 Service Guide

GPSS Board

Attention Board components can be damaged when removing or replacing the

board if they come in contact with anything, or if the board is flexed.

Removal
1. Remove the enclosure cover, refer to “Enclosure Covers” on page 7-67.
2. Remove the card support brace which is located directly under the RSS/VOO
crossover cable connector, between the cards.
3. Remove the nine mounting screws.
4. Lift the board out of the board cage assembly.

Replacement: Replace the GPSS board in reverse order.

Chapter 7. Removal and Replacement Procedures 7-73

7-74 Service Guide
Chapter 8. Parts Information

Chapter 8. Parts Information 8-1

8-2 Service Guide
 Index Part Number Units Per Description
1 93H8544 1 Chassis assembly (includes covers and
side door)
2 73H0898 1 EMC clip
3 82G3614 1 Display panel
4 93H1816 1 Cable (Display)
5 93H8494 1 Operator panel control assembly
6 93H8652 1 System board
7 06H7697 13 Standoff
8 33F8354 1 Battery
9 93H6280 1 Cable (EPOW)
10 40H1424 2 Fan (#1 and #3)
40H1423 1 Fan (#2)
40H1433 1 Fan (#4)
11 40H2247 1 Service processor
12 42H2771 Up to 8 8MB memory module
42H2772 Up to 8 16MB memory module
42H2773 Up to 8 32MB memory module
42H2774 Up to 8 64MB memory module
93H6821 Up to 8 128MB memory module
13 See note Up to 10 Adapter card
14 11H7517 1 CPU card (166 Mhz)
93H5163 1 CPU card (233 Mhz)
15 93H3144 1 EMC gasket (I/O connectors)
16 93H3145 1 EMC gasket (Ext. SCSI connector)
17 40H0114 1 SCSI backplane (Hot swap)
40H1432 1 SCSI backplane (Non hot swap)
93H6321 1 SSA backplane
18 40H4937 1 System board cover
19 40H5023 1 Base power supply (575 watts)
06H3237 1 Optional DASD power supply (220 watts)
40H3137 1 Optional POWER GXT1000 power
supply (226 watts)
20 40H4936 1 Adapter card bracket
21 See note 1 CD-ROM drive
22 11H8156 1 Pedestal and wheel
23 73H1881 1 Front cover
24 93H2490 1 Logo
25 See Note 1 Diskette drive
26 06H2792 1 Plate assembly
27 40H4941 1 Bezel (Operator panel)
28 See note Up to 2 Media device
29 06H7946 1 Bracket (Display panel)
30 See note Up to 18 Disk drive
31 See note Up to 18 Disk drive carrier assembly

Note: See RS/6000 Diagnostic Information for Multiple Bus Systems for part
numbers.

Chapter 8. Parts Information 8-3

 Index Part Number Units Per Description
1 2596293 3 Cable clamp
2 73H1894 1 Cable (diskette)
3 93H3490 1 Cable (SCSI 4-drop)
4 39H9994 1 Cable (Power 2-drop)
5 82G4799 1 Cable (Serial)
6 8185219 1 Cable (Parallel)
7 93H3580 1 Cable (CD-ROM audio)
92F1294 A/R Screw (3.5 x 6)

8-4 Service Guide

Index Part Number Units Per Description
1 73H1960 1 Top Cover
2 11H8490 1 RSS base memory
11H4436 1 RSS Full Memory (AG Option)
3 73H1888 1 Base
4 73H4034 1 GPSS Board
5 73H1958 1 Fan Assembly
6 73H1962 1 Shield
7 40H3160 1 Cross-over Card
8 32G1547 18 Mounting Screw
9 33G3907 4 Mounting Screw
10 92F1294 5 Mounting Screw
11 73H1887 1 Attachment Adapter Signal Cable
12 65G4887 1 VOO Board

Chapter 8. Parts Information 8-5

 Index Part Number Units Per Description
1 82G3278 1 Keyboard, United States English
1391402 1 Keyboard, French
1393395 1 Keyboard, Italian
1391403 1 Keyboard, German/Austrian
1391406 1 Keyboard, United Kingdom English
1391405 1 Keyboard, Spanish
79F0167 1 Keyboard, Japanese
64F7707 1 Keyboard, Brazilian Portuguese
82G3279 1 Keyboard, Canadian French
1391526 1 Keyboard, Belgian French/Dutch
1391411 1 Keyboard, Finnish
1391407 1 Keyboard, Danish
1399583 1 Keyboard, Bulgarian
1395881 1 Keyboard, Swiss French
1385882 2 Keyboard, Swiss German
1391409 1 Keyboard, Norwegian
1391511 1 Keyboard, Dutch
1391410 1 Keyboard, Portuguese
1399046 1 Keyboard, Greek
1391408 1 Keyboard, Hebrew
1399581 1 Keyboard, Hungarian
1391407 1 Keyboard, Icelanic
1399580 1 Keyboard, Polish
1399582 1 Keyboard, Romanian
1399571 1 Keyboard, Slovakian
1399570 1 Keyboard, Czechoslovakian
1393286 1 Keyboard, Turkish (ID 179)
8125409 1 Keyboard, Turkish (ID 440)
8131596 1 Keyboard, Arabic
06H5286 1 Keyboard, Korean
1393990 1 Keyboard, Chinese
006H3048 1 Keyboard, United States (OEM)
2 11H4878 1 Mouse, 3-button

8-6 Service Guide

Power Cables

1 2 3 4

5 6 7

8 9 10 11

Index Part Number Country

1 1838574 Bahamas, Barbados, Bolivia, Brazil, Canada, Costa Rica,
Dominican Republic, El Salvador, Ecuador, Guatemala, Guyana,
Haiti, Honduras, Jamaica, Japan, Netherlands Antilles, Panama,
Peru, Philippines, Taiwan, Thailand, Trinidad, Tobago, U.S.A.
(except Chicago), Venezuela
2 6952300 Bahamas, Barbados, Bermuda, Bolivia, Brazil, Canada, Cayman
Islands, Colombia, Costa Rica, Dominican Republic, Ecuador, El
Salvador, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan,
Korea (South), Mexico, Netherlands Antilles, Nicaragua, Panama,
Peru, Philippines, Puerto Rico, Saudi Arabia, Suriname, Trinidad,
Taiwan, U.S.A. (except Chicago), Venezuela
2 62X1045 Chicago, U.S.A.
3 6952311 Argentina, Australia, New Zealand
4 13F9979 Abu Dhabi, Austria, Belgium, Bulgaria, Botswana, Egypt, Finland,
France, Germany, Greece, Iceland, Indonesia, Korea (South),
Lebanon, Luxembourg, Macau, Netherlands, Norway, Portugal,
Saudi Arabia, Spain, Sudan, Sweden, Turkey, Yugoslavia
5 13F9997 Denmark
6 14F0015 Bangladesh, Burma, Pakistan, South Africa, Sri Lanka
7 14F0033 Bahrain, Bermuda, Brunei, Channel Islands, Cyprus, Ghana,
Hong Kong, India, Iraq, Ireland, Jordan, Kenya, Kuwait, Malawi,
Malaysia, Nigeria, Oman, People's Republic of China, Qatar,
Sierra Leone, Singapore, Tanzania, Uganda, United Arab
Emirates (Dubai), United Kingdom, Zambia

Chapter 8. Parts Information 8-7

 Index Part Number Country
8 14F0051 Liechtenstein, Switzerland
9 14F0069 Chile, Ethiopia, Italy
10 14F0087 Israel
11 6952291 Paraguay, Colombia, Uruguay

8-8 Service Guide

Appendix A. Service Processor Progress Codes

SSA Hot-Swap Disk Drive Reported Errors

The following progress codes may be displayed as the Service Processor is

initialized during system startup.

A0A Service Processor detected hardware error; attempting Call-out.

A01 Setting up default Service Processor values
A02 Service Processor configuring NVRAM parameters
A04 Service Processor detected environmental failure; attempting Call-out.
A05 Service Processor disconnecting modem
A07 Service Processor configuring modem
A08 Service Processor detected system firmware surveillance failure; attempting Call-out
A09 Service Processor detected operating system surveillance failure; attempting Call-out

Appendix A. Service Processor Progress Codes A-1

A-2 Service Guide
Index

covers
A enclosure 7-67
about this book xix
removal and replacement 7-3
adapter
CPU card
POSTs (power-on self-tests) 3-2
removal and replacement 7-42
adapters
removal and replacement 7-32
aids, diagnostic D
adapter POSTs (power-on definition of FRU names used in the
self-tests) 3-2 SRN table 3-4
disk drive module POSTs (power-on devices, handling static–sensitive 7-2
self-tests) 3-1 devices, startup 6-7
SRNs (service request diag -a command 3-11
numbers) 3-3, 3-4 diagnostic aids
adapter POSTs (power-on
self-tests) 3-2
B disk drive module POSTs (power-on
backplane
self-tests) 3-1
removal and replacement 7-29
SRNs (service request
battery
numbers) 3-3, 3-4
removal and replacement 7-46
disk
boot list 5-1
formatting, incompatible with the
system 3-17
C disk drive module
cables POSTs (power-on self-tests) 3-1
power 1-13, 8-7 diskette drive
CD-ROM drive removal and replacement 7-24
removal and replacement 7-24
cfgmgr command 3-17
commands
E
entry point, MAPs 3-16
cfgmgr 3-17
EPROM (programmable read-only
diag -a 3-11
memory) 3-2
send diagnostic 3-1
error
configuration
microcode and software 3-4
invalid SSA loop 3-14
error code to FRU index 4-1
continuous failure 3-15
error codes
POST 4-1

Index X-1
errors laser safety information xvii
SSA Hot-Swap Disk Drive locations
reported A-1 system board 1-8
system unit 1-1
logic boards
F GPSS 7-69
failure
locations 1-5
continuous 3-15
RSS 7-69
fans
VOO 7-69
POWER GTX1000 7-68
loop
removal and replacement 7-49
configurations, SSA, invalid 3-14
fragility of disk drive modules 3-1
FRU
names used in the SRN table 3-4 M
used in the SRN table 3-4 maintenance analysis procedures
(MAPs) 2-1, 3-15
minimum configuration Map 2-14
G power MAP 2-9
glossary of FRU names used in the
problem determination MAP 2-5
SRN table 3-4
MAPs (maintenance analysis
GPSS
procedures)
removal and replacement 7-69,
starting 3-16
7-73
using 3-15
GPSS board
memory module
components 1-5
removal and replacement 7-36
microcode
H software errors 3-4
handling static–sensitive devices 7-2 minimum configuration Map 2-14
how to use MAPs 3-15 module, disk drive
power-on self-tests (POSTs) 3-1
I
index, error code to FRU 4-1 N
inside view names used in the SRN table 3-4
logic boards 1-5 numbers, service request
invalid SSA loop configurations 3-14 description of 3-3
iso 9000 statement xix software and microcode errors 3-4
table 3-5
L

X-2 Service Guide

O R
operator panel 1-10 related publications xix
operator panel control assembly removal and replacement
operator panel control covers 7-67
assembly 7-52 fans 7-68
removal and replacement 7-52 GPSS 7-73
operator panel display logic boards 7-69
removal and replacement 7-51 memory, RSS 7-71
non hot swap disk drive 7-25
RSS 7-70
P VOO 7-69
parallel cable
removal and replacement
removal and replacement 7-54
procedures 7-1
parts information 8-1
adapters 7-32
pdisk
backplane 7-29
with no associated hdisk 3-17
battery 7-46
POS (programmable option
CD-ROM drive 7-24
select) 3-2
covers 7-3
POST error codes 4-1
CPU card 7-42
POSTs (power-on self-tests) 3-1
diskette drive 7-24
power cables 1-13, 8-7
fan 7-49
POWER GTX1000 rear view 1-4
memory module 7-36
power MAP 2-9
operator panel display 7-51
power supply
parallel cable 7-54
removal and replacement 7-13
power supply 7-13
power-on self-tests (POSTs) 3-1, 3-2
serial cable 7-53
preface xix
service processor 7-44
problem determination
system board 7-38
POSTs, adapter 3-2
system board cover 7-31
POSTs, disk drive module 3-1
tape drive 7-24
SRNs (service request
RSS
numbers) 3-3
removal and replacement 7-69,
problem determination MAP 2-5
7-70
programmable option select
RSS board
(POS) 3-2
components 1-6
programmable read-only memory
(EPROM) 3-2
progress codes, Service S
Processor A-1 safety
electrical xv

Index X-3
safety notices xv
send diagnostic command 3-1
T
table
sequence, startup 6-7
service request numbers
serial cable
(SRNs) 3-5
removal and replacement 7-53
tape drive
service inspection guide 1-14
removal and replacement 7-24
service processor 7-44
removal and replacement 7-44
Service Processor progress codes A-1 U
service request numbers (SRNs) Unplug all power cords (cables) 7-5
description of 3-3 using
software and microcode errors 3-4 MAPs 3-15
table 3-5 SRN table 3-3
software and microcode errors 3-4 Utilities program 6-9
specifications, system unit 1-11
SRNs (service request numbers) 3-3,
3-4, 3-5
V
VOO
SSA (serial storage architecture)
removal and replacement 7-69
loop
VOO board
configurations, invalid 3-14
components 1-7
SSA Hot-Swap Disk Drive reported
errors A-1
Start Up program 6-7
starting
MAPs 3-16
starting system programs 6-1, 6-24
Sys Config program 6-4
system board
removal and replacement 7-38
system board cover
removal and replacement 7-31
system board locations 1-8
system programs 6-1
Start Up 6-7
starting 6-1, 6-24
Sys Config 6-4
Utilities 6-9
system unit locations 1-1

X-4 Service Guide

Index X-5
IBM 

Part Number: 93H5364

Printed in the United States of America

on recycled paper containing 10%
recovered post-consumer fiber.

93H5364

SA38-515-1
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