REPUBLIC OF THE PHILIPPINES

DEPARIMENT OF FINANCE
BUREAU OF INTERNAL REVENUE
B Quezon City

17 Moy 2021

REVENUE MEMoRANDUM oRDER No. lS -?021

SU BJ ECT BIR operolionol Key Performonce lndicotors for cy 2o2l

TO All lnternol Revenue Officiols ond Employees

I. OBJ ECTIVES

This Order is issued to:

I . Prescribe the CY 2021 Operotionol Key Performonce lndicotors (KPls) for the
Revenue Regions (RRs), Revenue District Offices (RDOs), ond Lorge Toxpoyers
Service (LTS);qnd

2. Prescribe the policies ond procedures in the preporotion ond submission of

Accomplishment Reports on the opplicoble Operotionol KPIs ond Roting of the
implementing offices.

il. POLtCtES

The following policies ond guidelines shqll be observed:

I . The detoils of the Operotionol KPls such os the KPI weights, formulo, definiiion of
KPl, KPI torgets, implementing ond monitoring offices ore prescribed in Annex A
of this Order.

2. The Operotionol KPI sholl be monitored, reviewed ond evoluoted ogoinst

gool/torget to ossess ihe performonce of offices by the concerned Assistont
Commissioners (AClRs) who hove been identified os Meosures Owners (MOs),
os indicoted in the column "Monitoring office" in Annex A.

3. There sholl be seventeen (l 7) Operotionol Kpls.

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4. The LTS sholl include the following offices os "lmplementing Office" for o
porticulor KPI:

KPI No. KPI KPI lmplemenling Otftce (s)

Weight
I 50 Collection Performonce LTNotionol Office Audit Div.
(LTNOADs), LTDs Cebu ond Dovoo,
Excise LT Field Operotions Division
(ELTFOD)
2 5 Percentoge increose in LTNOADs, LTDs Cebu ond Dovoo,
collection ELTFOD
10 3 Audii Effort LTNOADs, LTDs Cebu ond Dovoo, LT
VAT Audit Unit (LTVATAU)
t1 3 lncreose in collection by 10% LTVATAU
of previous yeor's oudit
previous oudit collection qool
t2 1.5 Audit Efficiency LINOADs, LTDs Cebu ond Dovoo,
LTVATAU
t3 2 Reduction of Tox Arreors LTDsCebu ond Dovoo, LT Collection
Enforcement Div. (LTCED)
3 Collection
l4 2 Reduction of TAMP Stop-Filer LTDs Cebu ond Dcvoo, LTCED
COSES
t5 r.5 Expedite promotion of Lorge Toxpoyers Service
quolified employees

5. The score for eoch KPI sholl be computed os:

score = ::l'::??':::: :?::::: x KPr weisht

Applicoble KPlTorget

6. The overoll roting sholl be compuied os:

TotolScore
Overoll Roting = x 100%
Totol Applicab/e KP/ Weights

NOIE: Totol score opp/ies fo fhe summory of opplicoble KPl scores of on off ice.
Totol opplicoble KPlweight opp/ies tothe summory of oll opplicoble KPlweights of on offrce.

7 . ln the event thot the octuol occomplishment exceeds the KPI torget, the score
to be given sholl be the moximum ossigned KPI weight.

B. Figures to be used in oll computotions required in ihis Order sholl be rounded

off to the neorest iwo (2) decimol ploces.

9 . The Operotionol KPls sholl be included os meosures in the Office Performonce

Commltment ond Review'(OPCR) Form, os well os in the Office lndex of Success
lndicotors of the RRs, RDs, RDOs, LTS, LTNOADs, LTDs Cebu ond Dovoo, ELTFOD,
LTVATAU, LICED, LTDPQAD, ELTRD ond LTAD in re|otiON tO thE StrOtEgiC
Performonce Monogement System (SPMS). , :: :::==::i;; ;
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 I 0. The occomplishment report ond evqluotion report sholl be prepored every lst
semester (Jonuory to June) ond onnuol bosed on the cumulotive
r occomplishment covering Jonuory to December of the yeor.

i I . lssues orising for o porticulor Operotionol KPl, including the implementotion,

monitoring, evoluotion ond reporting of occomplishments, omong others, sholl
be the responsibility of the concerned MOs.

12. The Operotionol KPls prescribed under this Order sholl be odopted in the
succeeding yeors until there sholl be omendmenis/revisions to be
recommended by the MOs.

III. GUIDELINES AND PROCEDURES

A. The following ore the guidelines ond procedures in the preporotion ond submission
of occomplishment ond evoluotion reports.

I . RDOs/Regionol Divisions, LTNOADs/ LTDs Cebu ond Dovqo/ ETTFOD/

LTVATAU I LTCED / LTDPQAD/ELTRD/ITAD shoil:
l.l Prepore the first semester ond onnuol Accomplishment Report for eoch
opplicoble Operotionol KPI using the prescribed formot in Annex B.
1 .2 Ensure occurocy of doto prior to submission of the Accomplishment Report
to the Regionol Director ond ACIR-LTS.

2. Regionol Direclor ond ACIR-LTS sholl:

2..I Consolidqte the Accomplishment Reports per KPI using the prescribed
formot in Annex C.
2.2Yolidote the occurocy ond completeness of dotq prior io submission of the
Accomplishment Report io concerned Meosure Owner.

3. The Meosure Owner sholl:

3..l Moniior ihe timely submission of Accomplishment Report by oll Regionol
Directors ond ACIR-LTS.
3.2 Prepore the semestrol (Jonuory to June) ond onnuol (Jonuory to
December) Evoluoiion Report for eoch KPI using Annex D, detoils of which
ore os follows:
i) Score per KPI of RRs, RDOs, RDs LTS ond its implementing offices; ond
ii) Ronking of offices
3.3 Ensure the completeness ond occurocy of the Accomplishment Report
received from RRs ond LTS; ond
3.4 Submit the Evoluqtion Report per KPI to the ACIR-Plonning ond
Monogement Service, Attention: Plonning ond Progromming Dlvision
(PPD).

4. Plonning bnd Monogement Service/PPD sholt:

4.1 Monitor the complionce of concerned ACIR/MO relotive to the submission
of KPI Evoluotion Report.
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4.2 Consolidote the Office KPI Evoluotion Report per RR ond LTS.
4.3 Prepore the Consolidoted Evoluotion Report on the result of the roting of
KPls using the prescribed formot in Annex E for submission to the
Commissioner ond oll Deputy Commissioners.

B. The Accomplishment ond Evoluolion Reports sholl be prepored ond submitted in

occordonce with the following schedules:

Submitled By Submitted Io Due Dole of Submission

Accomplishment Chiefs, Regionol Regionol Director Semeslrol Report:
Report per Division ond RDOs concerned On or before July 25
Operotionol KPI
LT Notionol
Chiefs, Assisiont Annuol Repori:
Office Divisions Commissioner, LTS On or before Jonuory 25
ond LTDs Cebu of the following yeor
ond Dovoo
Consolidoted Regionol Directors MO concerned Semestrol Report:
Accomplishmenl ond ACIR-LTS (AClRs) On or before July 30
Report on KPI
Annuol Report:
On or before Jonuory 31
of the followinq veor
Evoluqtion Meosure Owners ACIR-PMS Semeslrol Report:
Report on KPI (AClRs) Attention: Chief, On or before Augusl 25
PPD
Annuol Report:
On or before Februory 25
of the followinq yeor
Consolidoted ACIR-PMS CIR Semeslrol Report:
Evoluotion Thru: PPD All DCIRs On or before Sepi. 25
Report on KPls
Annuql Report:
On or before Morch 25 ot
the followinq yeor

IV. REPEALING CLAUSE

Order supersedes Revenue Memorondum Order Nos. 5-2020 ond 17-2020 ond
This
oll other issuonces or portions thereof inconsistent herewith.

V. EFFECTIVITY

Order tokes effeci immediqtely until there sholl be omendments/revisions

This
recommended.

Jtr&
CAESAR R. DULAY
Commissioner of lnternol Revenue
B.I ' 0433 42
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