Customer Service Representative
How to assist customer?
Key facts/notes to keep in mind:
We offer 7 days to initiate return
Custom Fitting available for $15-25
Sleeves add on available for $20
Standard shipping $4.50 (4-5 business days)
Express shipping $9.50 (2-3 business days)
No return on custom fitting products
Return shipping fee $4.50
When Customer Call?
Always record the conversation
1. When a customer text?
Greet/welcome them. Start with introducing yourself.
i.e. Hello (Cust name) thank you for contacting Avtaar. This is (name). How may I assist
you today or I will be happy to assist you today?
2. When a customer call?
Greet/welcome them. Start with introducing yourself.
i.e. Hello (Cust name) thank you for contacting Avtaar. This is Zarlish. Our call may be
recorded or monitored for quality purposes. How may I assist you today or I will be
happy to assist you today?
3. Where Avtaar is located?
We are based in USA. Our warehouse is located in Michigan.
4. When Avtaar started/ How Avtaar started its journey?
Due to pandemic we closed our store and transited to online to serve nationwide.
Accept return/exchange?
Yes, we do. Return or exchange has to be initiated within 7 days of the delivery.
o After receiving return request, Avtaar send return label to customer email.
o If it’s an online order and you’re shipping it back to us, please allow for 1-2
weeks for us to receive your items. Once it’s received, you’ll get an email that
your refund is being processed. Once the refund is triggered, it will take 5-7
business days to be completed.
o Return items must be shipped within 2-3 days after receiving the return label.
Failure to ship the item by the return shipping window may lead to cancel the
return request and the label will be voided automatically.
o Custom Fitting products are non-returnable.
How to return?
Avtaar Website
1) Visit our online returns portal to start a return or exchange.
2) Through our online portal, you can indicate which items you’d like to return and submit the
return request.
3) Once the return is authorized, we will email you the return label along with the refund
information.
4) For returns, a fee of $4.50 will be deducted from your refund if you use either the label in
your package or the label that is emailed to you. If you use your own return carrier you are
responsible for the return shipping costs.
Facebook
1) Go to Payments History.
2) Click the order you want to return.
3) Scroll down and click Return Order. If you don't see Return Order, you won't be able
to return the product.
4) Follow the on-screen instructions to start the return process.
Instagram
1) Tap or your profile picture in the bottom right to go to your profile.
2) Tap in the top right.
3) Tap Orders and Payments.
4) Tap the order and item you want to return.
5) Follow the on-screen instructions to start the return process.
How to order on Instagram?
1. Tap the photo to reveal the item name and price. Select it. ...
2. In the product description page, you can choose the color and size of the item. ...
3. Once you've finished, tap "Proceed to Checkout." ...
4. After you've filled in the details, select "Place Order" to buy.
Collaboration/Marketing/Modeling
1. Can I collaborate with you for product promotion?
Yes. Please share your email and our management team will contact you asap.
Product/Payment
1. Can you share more product other than what you have on website?
All the available products are on website. We launch new product every month.
Please share your email and we will update you when new products are launched.
2. Accepted Payment method?
Mastercard, Credit/Debit card, Discover
Paypal
Google Pay
6 months finance available through PayPal
Buy now,Pay later available through paypal
Learn More: https://www.paypal.com/us/for-you/pay-in-4
3. For product size?
Look at the product on website and share the size with customer.
o Size Chart Link - https://www.avtaarshop.com/sizing-guide/
o Also, can be found on website at footer.
How to manually place/add order?
https://support.bigcommerce.com/s/article/Creating-a-Manual-Order
How to check custom fitting cost?
o Go to Bigcommerce control panel and click on Products from menu.
o Find the product you need price by searching for and click on it.
o Scroll down to Customization section and the price is shown below Set Rule
Daily/Weekly Task
o Check all the connections, functionality and notifications
o Login to Bigcommerce, Voice, Business Suit, Jivo and email (
[email protected])
o Check email and text from customer who texted after hour and reply them.
o Callback customers if a request received.
Login Credentials
Bigcommerce (to manage products and order)
Login
Email: [email protected]
Pass: Inquiry@20
Link: https://login.bigcommerce.com/login?_ga=2.178905060.1979174035.1619880609-
1094994372.1613581728
Jivochat
Login for Aadi
Email: [email protected]
Pass: Inquiry@20
Login for Sohan
Email: [email protected]
Pass: Inquiry@20
Link: https://app.jivosite.com/
Download: https://www.jivochat.com/apps/live-chat-for-windows/
Google
Login
Email: [email protected]
Pass: Inquiry@20
Business Suit
Login
Email: [email protected]
Pass: Inquiry@20
Voice Accent (For Call)
Login
Username: avtaarcorp-100
Pass: Avtaar12106
: Avtaar12106
Link: https://connect3.accentservices.com/connect/app/#/
Download: https://www.accentvoice.com/downloads/
