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Human Factors Assignment

This document contains a 20 question assessment for a human factors class. The assessment covers topics like communication during shift changes, undocumented work, dealing with distractions, fatigue remedies, aircraft maintenance terminology, errors, teamwork, resources, stress, norms, and assertiveness. Students are to write their answers in the provided grid and submit it by the due date of October 21, 2021.

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Elizah Weri
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117 views5 pages

Human Factors Assignment

This document contains a 20 question assessment for a human factors class. The assessment covers topics like communication during shift changes, undocumented work, dealing with distractions, fatigue remedies, aircraft maintenance terminology, errors, teamwork, resources, stress, norms, and assertiveness. Students are to write their answers in the provided grid and submit it by the due date of October 21, 2021.

Uploaded by

Elizah Weri
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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SCORE: /20

AC66-2.17 Human Factors: ASSESSMENT TASK 1

STUDENT ID NUMBER:

STUDENT NAME:

CLASS:

YEAR:

SEMESTER:

INSTRUCTION: Assessment Task 1 weigh 50% of the overall assessment mark. You are to write your
preferred answer in the corresponding spaces on the answer grid provided below. This Assessment Task
is Due Thursday 21 October 2021, 4:06pm. Submit this answer sheet only for marking.

ANSWER GRID:

Q. 1 Q. 11
Q. 2 Q. 12
Q. 3 Q. 13
Q. 4 Q. 14
Q. 5 Q. 15
Q. 6 Q. 16
Q. 7 Q. 17
Q. 8 Q. 18
Q. 9 Q. 19
Q. 10 Q. 20

ASSESSMENT TASK 1: Assignment_AAMES|2021|SEM2|AC66-2.17 1


1. A common scenario where communication is critical and lack thereof can cause problems, is during?

A. Shift change in an airline.


B. During take offs and landings.
C. Leisure times.

2. When an aircraft maintenance engineer finds him or herself performing work without documentation,
or documenting work that was not performed is a sign of

A. Laziness.
B. Complacency.
C. Incompetency.

3. A good practice to get things right after being distracted is to

A. Continue from where you left off last and proceed on from there.
B. Go back three steps in the work procedure from when distraction occurred and resume the job
from that point.
C. Talk to the hangar manager about your problems.

4. The best remedy for fatigue is to

A. Eat a balanced diet every meal.


B. Drink energy drink to boost your alertness.
C. Get enough sleep on a regular basis.

5. The term in aviation maintenance indicating that a problem is serious enough to prevent an aircraft
from flying is

A. Aircraft on ground.
B. Problem airplane.
C. Aircraft in air.

6. In aviation maintenance, an intentional error should really be considered:

A. acceptable,
B. violation,
C. not serious.

ASSESSMENT TASK 1: Assignment_AAMES|2021|SEM2|AC66-2.17 2


7. An unintentional error is:

A. a deviation from accuracy,


B. Knowingly endangering the safety of airplane,
C. Intentionally transposing 26 for 62.

8. Lack of communication can result in,

A. All work being completed on time,


B. Work being continued with certain operations being performed,
C. Suboptimal, incorrect and faulty maintenance.

9. The false assumption that inspection of an item is not important develops over time. A sense of false
satisfaction and false confidence is referred to as,

A. Complacency,
B. Mitigating the risk,
C. Active error.

10. A lack of knowledge can result in,

A. Faulty repair,
B. Using familiar equipment,
C. Following each step of the procedure.

11. An example of distraction while performing maintenance on an aircraft is,

A. Defined meal break,


B. Tea break,
C. Phone call during work hours.

12. Distractions can be controlled by,

A. A lack of concentration,
B. Difficult family or financial problems,
C. Detailed step-by-step written procedure and signing off each step only after it is
completed.

ASSESSMENT TASK 1: Assignment_AAMES|2021|SEM2|AC66-2.17 3


13. Lack of teamwork makes all jobs more difficult which can affect,

A. Airworthiness of the aircraft,


B. Short term memory problems,
C. The flight personnel during trouble shooting.

14. Fatigue in maintenance personnel can result from,

A. Working long hours overnight,


B. Eating healthy, exercising and regular sleep,
C. Looking at co-workers.

15. Lack of resources can interfere with one’s ability to complete a task because,

A. Parts can be replaced with one that is not compatible,


B. There is a lack of supply and support,
C. Proper tools are provided for the task on hand.

16. Aviation maintenance tasks require individuals to perform under pressure to do things better and
faster. These pressures can,

A. Create time to complete a task,


B. Affect capabilities of maintenance workers,
C. Can make maintenance workers to make sound judgments.

17. Lack of assertiveness is,

A. Good and safe for the workplace,


B. good and can ultimately save people their lives,
C. Failing to alert others when something is not right and could lead to an accident.

18. A healthy lifestyle with adequate rest and exercise, a healthy diet, limited consumption of alcoholic
drinks and avoidance of tobacco products help to reduce stressors that increase,

A. stress levels in maintenance personnel,


B. Lack of awareness in maintenance personnel,
C. Norms in the workplace.

ASSESSMENT TASK 1: Assignment_AAMES|2021|SEM2|AC66-2.17 4


19. Norms is defined as,

A. Healthy living,
B. The way things are normally done,
C. The way to reduce stress levels.

20. Negative norms can,

A. Detract from the established safety standard and cause an accident to occur,
B. Create lack of assertiveness,
C. Create lack of awareness.

END

ASSESSMENT TASK 1: Assignment_AAMES|2021|SEM2|AC66-2.17 5

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