CHAPTER 7 E-BUSINESS AND E-COMMERCE

1. In _____ auctions, there is one buyer who wants to buy a product. Suppliers submit bids, and the lowest bid wins. Reverse

2. _______ e-commerce is also known as e-tailing. Business-to-consumer

3. In _______ e-commerce, the sellers and buyers are organizations. business-to-business

4. The degree of digitization relates to all of the following except: the size of e-commerce transactions

4a. The degree of digitization relates to: the product or service sold , the process by which the product is produced, and the delivery agent or
intermediary

5. Hacking is the indiscriminate distribution of electronic ads without permission of the receiver. False, Spamming is the indiscriminate distribution of
electronic ads without permission of the receiver

6. In ________ e-commerce, an organization provides information and services to its workers. business-to-employee

7. eBay is a good example of business-to-consumer electronic commerce. False, eBay is a good example of consumer-to-consumer electronic
commerce. A good example of business-to-consumer electronic commerce is Amazon

8. The advantages of electronic commerce for consumers include all of the following except: You typically cannot access additional information, so you
do not have information overload.

8a. The advantages of electronic commerce for consumers include:

1. You can buy from home 24 hours per day, 7 days per week.

2. You have a wider variety of products to choose from.

3. You can easily compare prices and features.

4. You can find unique items.

9. Which of the following is not an electronic commerce application? evaluating an employee

10. In traditional commerce, one or more of the following can be digital: the product or service, the process, and the delivery agent. False

11. Electronic commerce provides opportunities for companies to do all of the following except:

a. expand their reach

c. put rich information on their Web sites

d. increase market share

12. E-commerce affects only businesses that sell products online.

13. In this type of e-commerce, the sellers and buyers are organizations.
a. consumer to consumer

b. business to consumer

c. consumer to business

d. business to business

14. _____ auctions are the most common auction model for large purchases.

a. Forward

b. Static

c. Reverse

15. _____ refers to the practice of registering or using domain names for the purpose of profiting from the goodwill or trademark belonging to someone
else.

a. Domain spoofing

b. Cybersquatting

c. Domain fraud

d. None of the above

16. Channel conflict occurs when click-and-mortar companies have problems with their regular distributors when they sell directly to customers online.

a. True

b. False

17. If you are a worker managing your fringe benefits over your company’s intranet, you are engaging in _________ e-commerce.

a. business-to-business

b. business-to-consumer

c. consumer-to-consumer

d. business-to-employee
 e. e-government

18. The advantages of electronic commerce for consumers include all of the following except:

a. You can buy from home 24 hours per day, 7 days per week.

b. You have a wider variety of products to choose from.

c. You typically cannot access additional information, so you do not have information overload.

d. You can easily compare prices and features.

e. You can find unique items.

19. ________ is the process whereby a fully automated electronic commerce transaction eliminates middlemen.

a. Disintegration

b. Supply chain integration

c. Direct sales

d. Disintermediation

e. Value-added services

20. In the _____ marketplace model, EC technology is used to streamline the purchasing process in order to reduce the cost of items purchased, the
administrative cost of procurement, and the purchasing cycle time.

a. buy-side

b. sell-side

c. auctions

d. group purchasing

e. electronic exchange

CHAPTER 8 WIRELESS, MOBILE COMPUTING, AND MOBILE COMMERCE

1. A hotspot is a small geographical perimeter within which a wireless access point provides service to a number of users. True

2. In _____, a person or a device intentionally or unintentionally interferes with your wireless network transmissions.

RF jamming

3. Short message service allows users to send short text messages on digital cell phones. True
4. Wireless technologies are not changing the ways that organizations are doing business, but they are enabling organizations to do business faster.
False

4a. Wireless technologies are changing the ways that organizations are doing business and they are enabling organizations to do business faster. True

5. The development of mobile commerce is driven by all of the following factors except: Increasing prices.

5a. The development of mobile commerce is driven by the following factors:

i. Widespread availability of mobile devices

ii. No need for a PC

iii. The “cell phone culture”

iv. Declining prices

v. Bandwidth improvement

6. Putting ads on top of taxicabs in New York City that change as the cabs travel around the city is an example of ________. Location-based
advertising

7. Individuals are finding it convenient and productive to use wireless devices for which of the following reasons?

a. To make use of time that was formerly wasted

b. To become more efficient

c. Work locations are more flexible

d. To be able to allocate working time around personal and professional obligations

e. All of the above

8. The most common wireless technology for TV and DVD remote control devices is _______. Infrared

9. _____ is a satellite-based tracking system that enables users to determine a person’s position. Global positioning system

10. With regard to mobile computing, _____ means that knowing where a user is physically located is a key to offering relevant products and services.
Localization

CHAPTER 9 WEB 2.0 AND SOCIAL NETWORKS

1. You just started to work on a project with three other people. You realize that everyone has their own notes, which makes it hard for you to keep track
of what has been done and what still needs to be done. Which of the following applications would you suggest the team use? Wikis
2. With Web 1.0 sites, users ______________, whereas with Web 2.0 sites, users _________________.

Passively receive information, participate with the site.

3. Web 2.0 media sites allow people to share digital media. True

4. Users of Web 1.0 sites passively receive information from those sites. True

5. The term “blog” is short for Weblog. True

6. A Web site that combines content from other Web sites to form new content is called a(n) ______. Mashup

7. Which of the following is not an example of Web 2.0 applications? AJAX, AJAX is a Web 2.0 technology that enables portions of Web pages to
reload with fresh data instead of requiring the entire Web page to reload

7a. The following are examples of Web 2.0 applications:

i. Blogs

ii. Wikis

iii. Net casting

iv. Crowdsourcing

8. Which of the following statements concerning blogging is false? Tweets are replacing blogging NOT CORRECT.

9. Which of the following is not a social networking site? Wikipedia, Wikipedia is a Wiki application site.

9a. The following are social networking sites:

i. Facebook

ii. Flickr

iii. LinkedIn

iv. YouTube

v. Twitter

10. LinkedIn is a _______________________ social networking site that makes money from advertising and services.

Business-oriented
 CHAPTER 10 INFORMATION SYSTEMS WITHIN THE ORGANIZATION

1. Enterprise resource planning systems take a(n) _____ view of the overall organization. Business process

2. When the chief financial officer of a company wants a report on business units who have spent 10 percent more than their allotted budget, she would
be requesting which type of report? Exception

3. Business processes may be located within one functional area or may span multiple functional areas. True

4. When you make a purchase online, that transaction is an example of batch processing. False, when you make a purchase online, that transaction is
an example of online transaction processing.

4a. In batch processing, data are collected from transactions as they occur and are place in groups or batches periodically (say, every night)

5. Which of the following is not a process within an information system for Accounting and Finance? Inventory management

6. Which of the following is not a characteristic of a transaction processing system? small amounts of data are processed

6a. The following are characteristics of a transaction processing system:

i. High transaction rate

ii. Constant change

iii. Join paths

iv. No redundancy

v. Relational integrity

vi. Predictable SQL queries

vii. Recoverability

7. The most fundamental information systems in an organization are: Transaction processing systems

8. Functional information systems support the entire enterprise or major portions of it. False, functional information systems support the various
functional areas in an organization (i.e., IS for Accounting and Finance, IS for Marketing, Is for Production/Operations Management, etc.)

8a. Enterprise resource planning systems support the entire enterprise or major portions of it

9. _____ integrate the planning, management, and use of all of an organization’s resources, and are designed to tightly integrate the functional areas of
the organization. Enterprise resource planning systems
10. An organization has to own all of the information systems it used. False, an organization can use commercially available ERP software, such as
SAP, Oracle, and Peoplesoft as well as have IS services fulfilled by outsourcing

CHAPTER 11 CUSTOMER RELATIONSHIP MANAGEMENT AND SUPPLY CHAIN MANAGEMENT

1. The pull model is make-to-stock. False, the pull model is make-to-order

1a. The push model is make-to-stock

2. _____ is the practice of marketing additional related products to customers based on a previous purchase. Cross-selling

3. If you have visited Amazon’s Web site previously and then return, Amazon recommends other books that you might like. This is called cross-selling.
True

4. The benefits of open-source CRM include all of the following except: it has more functionality than in-house CRM systems

4a. The benefits of open-source CRM include:

i. Favorable pricing

ii. A wide variety of applications

iii. Systems are easy to customize

iv. Updates and bug (software error) fixes are rapidly distributed

v. Extensive support information is available free of charge

5. CRM means that a company should interact with its customers as a group. False, CRM means that a company should interact with its customers as
individuals

6. ____ systems study customer behavior and perceptions to provide business intelligence. Analytical CRM

7. You are in the market for a small economy car. The salesperson has you drive the economy car, and then hands you the keys to a mid-size car of the
same brand for you to drive. The salesperson is engaged in: up-selling

8. Which of the following is not a goal of supply chain management? to increase cycle time

8a. The following are goals of supply chain management:

i. Reduce uncertainty and risks by decreasing inventory levels and cycle time
 ii. Improve business process and customer service

iii. Reduce the costs of routine business transactions

iv. Improve the quality of the information flow by reducing or eliminating errors

v. Compress the cycle time involved in fulfilling business transactions

vi. Eliminating paper processing

vii. Make the transfer and processing of information easier for users

9. A(n) _____ refers to the flow of materials, information, money, and services from raw material suppliers, through factories and warehouses to the end
customers. supply chain

10. The real problem with interacting with customers over the Web is that the company does not have an opportunity to make a good first impression in
person. True

CHAPTER 12 BUSINESS INTELLIGENCE

1. A large foreign automobile manufacturer is considering where to build a new manufacturing plant in the United States. They are making which type of
decision? Semistructured

2. Decision-support systems support only lower- and middle-level managers. False, decision-support systems support all level managers

3. A group decision support system is an interactive, computer-based system that facilitates a group’s efforts to find solutions to semistructured and
unstructured problems. True

4. Computer support is least for which of the following problems? unstructured and strategic planning

5. Modern information systems support all three managerial roles. True

6. Digital dashboards provide all of the following capabilities except: transaction processing

6a. Digital dashboards provide all of the following capabilities:

i. Drill-down

ii. Critical success factors (CSFs)

iii. Key performance indicators (KPIs)

iv. Status access

v. Trend analysis

vi. Exception reporting

Semistructured

8. The primary distinguishing characteristic of geographical information systems is: every record or digital object has an identified geographical location

9. Which of the following is not a basic role of managers? Entrepreneurial

9a. The following are basic role of managers:

Interpersonal roles

Informational roles

Decisional roles

10. Today, geographical information systems are being combined with _____ to form geospatial technologies. global positioning systems

CHAPTER 13 ACQUIRING INFORMATION SYSTEMS AND APPLICATIONS

1. The information systems planning process proceeds in which order? Organization mission – organization strategic plan – IS strategic plan – new IT
architecture

2. The _____ that changes are made in the systems development life cycle, the _____ expensive these changes become.

Sooner, less

3. As systems age, maintenance costs _____. Increase

4. Insourcing application development is usually less time consuming and less expensive than buying or leasing. False, outsourcing application
development is usually less time consuming and less expensive than buying or leasing

5. A firm shuts down its old COBOL legacy system and immediately starts up its new PeopleSoft ERP system. This process is called __________
conversion. Parallel

6. Prototyping allows the users to clarify their information requirements as they use the prototype. True

7. Systems maintenance includes debugging and updating a system. True

8. Place the stages of the systems development life cycle in order: Investigation – analysis – design – programming/testing – implementation –
operation/maintenance
9. Which of the following systems acquisition methods requires staff to systematically go through every step in the development process and has a
lower probability of missing important user requirements? Systems development life cycle

10. Agile development focuses on rapid development and frequent user contact to create software that addresses the users’ needs.

PRACTICE EXAM

1. The real problem with interacting with customers over the web is that company does not have an opportunity to make a good first impression in
person. True

2. Which of the following is not a customer touch point?

a. none of the above all are touch points

3. The most fundamental information systems in an organisation are: transaction processing systems

4. Which of the following is false?

a. information systems are only used by large organizations

5. The information systems planning process proceeds in which order? Organization mission -organization's strategic plan - IS strategic plan - new IT
architecture

6. A group decision support system isn't interactive computer based system that felicitates a group effort to find solutions to semi structured and
unstructured problems. True

7. Which of the following is not an example of Web 2.0 applications? AJAX. It is a Web 1.0 application

8. Web 2.0 media sites allow people to share digital media. True

9. eBay is a good example of business-to-consumer electronic commerce. False

10. If you are a worker managing your fringe benefits over your company's intranet you are engaging in ____________ e-conference. Business-to-
employee

11. Individuals are finding it convenient and productive to use wireless devices for which of the following reasons?

i. To make use of time that was formerly wasted

iii. Work locations are more flexible

iv. To be able to allocate working time around personal and professional obligations

12. The capabilities of smartphones include all the following EXCEPT ____________. Corporate transaction processing

12a. The capabilities of smartphones include:

i. A calculator

ii. E-mail

iii. A global positioning system

iv. A full-function internet browser

13. Short message service allows users to send short text messages on digital cell phones. True

14. Which of the following is not a reason why managers need IT support? The number of alternative is decreasing

14a. The following are reasons why managers need IT support?

i. Decisions must typically be made under time pressure

ii. Decisions are becoming more complex

iii. There is a growing need to access remote information sources

iv. Decisions makers are often based in different locations

15. The term "blog" is short for weblog. True

16. You are in the market for a small economy car. The sales person has you drive the economy car, and then hand you the keys to a midsize car of the
same brand for you to drive. The same person is engaged in: up-selling

17. When you make a purchase online, that transaction in an example of batch processing. False

18. Which of the following Systems acquisition methods require staff to systematically go through every step in the development process and has a
lower probability of missing important user requirements? Systems development life cycle

19. The degree of digitalization relates to all the following EXCEPT: the size of e-commerce transactions
20. With web 1.0 sites, users _________, whereas with web 2.0 sites, users ________.

passively receive information, participate with the site.

21. Modern information systems support all three managerial roles. True

22. Outsourcing is the use of outsourced contractors or external organizations to acquire IT services. True