Amr Mohamed
IT Systems Administrator
AREAS OF EXPERTISE PERSONAL SUMMARY
Over 8+ year's Successful IT System Administrator and technical support experience
Software testing, Installation with an affinity for meeting challenging goals of a business. Solid understanding of
business networks, including server installation, configuration, network, as well as
Microsoft Operating desktop hardware and software support and purchasing.
Systems VPN ACADEMIC QUALIFICATIONS
troubleshooting Desktop and BSc Information Systems
Delta Academy for computer 2002 - 2006
Server Support Grade: Good
Computer networks and Graduation Project
TCP/IP, DNS, DHCP Implement E-Learning Project by Using web
Services Grade Project: Very Good
PowerShell \ VB script
WORK EXPERIENCE
Network Support & Client New Horizons Computer Learning Center – Qatar
Solution IT ADMINISTRATOR March 2016 – January 2021
Active Directory & SCCM Administer AD, Office365, Hyper-V & responsible for Managing user
accounts, distribution groups, security groups, account policies, Windows
Microsoft 365 & Azure Group Policy Management, DHCP servers, file servers and Virtual Server
Performs administration activities such as setting user accounts, roles, access,
Exchange & SharePoint and privileges and Perform operating system software updates, upgrades and
patches
Hyper-V & VMware & P2V Building, configuring, patching, upgrading and troubleshooting of physical and virtual
Windows servers (rack mounts/blades, and VMs) Windows Server 2003, 2008/
Backup & Storage & 2008R2, 2012/ 2012R2/2016/2019 using SVMM.
Installing, configuring and deploying new PCs & Servers and Providing a high level
Cluster of customer service & Troubleshoot high speed (Cable\ DSL & wireless) internet
connectivity issues
Reporting Network & Monitor server event logs, performance logs, growth of data on the network, and
System checking the status of nightly server backups. And SQL database backup
Participate in on-call rotation to provide 24 X 7 production support
Azure AD - setup, and configuration trouble shooting implementing and supporting
Microsoft Team & One Drive & SharePoint Sites & Microsoft 365 Security &
PROFESSIONAL Compliance & Trouble Shoot, And Resolve On-Prem Cloud Email issues
Responsible for creating the IT budget and manage all the purchases for
Microsoft Certified (MCP) IT department, backup all physical and virtual servers.
Support, Migrate, Troubleshoot and Install Office 365 administration & Support on-
Microsoft Certified IT premises Active Directory with O365 (DirSync)
Professional (MCITP) Monitoring and troubleshooting Microsoft 365 Services & Configure migration
Enterprise Administrator csv files &Restore and Recover AD Objects
Resolved tenancy technical issues and monitored Office 365system.
Microsoft Certified Solutions Monitoring e-mails at the e-mail gateway and using the trend macro tocheck
Associate (MCSA) server the filtering of spam mails and Managed in house classroom and prepared
2008 PCs for different software classes using Symantec Ghost
Assessed system problems with the network, software or hardware components
Microsoft Certified Solutions Troubleshooting and monitoring the incoming and outgoing traffic.
Associate (MCSA) server Utilized ActiveSync for configuration of mobile messaging services.
2016 In progress Monitoring the AVAYA administration server to make changes to existing
extensions or add new extensions and prepare phone reporting for staff &
CCNA In Progress Managed company VOIP phone system and extension listings.
support voice and video applications (MS Team) (Zoom)
ITILv4 in progress Troubleshooting malfunctions of network/server hardware’s
Amr Mohamed IT
Administrator
HP/D ell
TECHNICAL SKILLS Gulf Networks Security Solutions
Problem Management
System Administrator March 2016
Automation and Scripting
DUTIES
Hardware Management Managing and maintaining Microsoft Operating Systems (Windows
Server 2008/2012, Windows 7/8
Virtualization & SVMM Managing and maintain Microsoft Active Directory (2008/2012)
Installation of Windows on Physical Servers as need be
Infrastructure & Cloud Periodically update windows patches & harden the windows servers as
per the schedule
Remote Tools & VPN Proactively take ownership & resolve technical issues to closure.
Provide support to Helpdesk & Staff with related to servers / applications
Microsoft Team related to servers
Implement Disaster recovery solution by implementing Double Take solution
for physical servers & test the plan to meet the objectives.
Training and Courses Provide technical support to learning labs, management and client network. -
On call 24/7 and weekend maintenance and upgrade work schedule
Microsoft windows server 2008 End user workstations devices, applications, LAN and printers
R2 Enterprise Administrator
MCSA 2016 IT Support Company
Linux Fundamentals IT ADMINISTRATOR JUL 2014 - Dec 2015
Linux System Administration DUTIES:
Installing and Configuring Windows server 2003,2008,2012
Oracle 11g database Installing and configuring VMware ESX Servers and Hyper-V Servers
Support and maintain network, cables, switching & router LA N /WAN
Microsoft 365
Configuring Server Core, Printers, Configure and Optimize Storage
Configure Network Load Balancing and Manage Failover Clustering Roles
Configure Group Policy, DHCP, DNS, VPN, FTP, NAP, IIS, DFS, RRAS
PERSONAL DETAILS Monitoring and Update Servers by Windows Server Update Services
Planning for a Server Installation and Upgrading Server
Doha –Qatar Configure Servers for Remote Management and Remote Management
Methods- Configure and Manage Backups - Windows Backup - Azure and VSS
Marital Status: married
Mobile: +974 77578295 New Horizons C.L.C - Egypt
Email: IT SUPPORT TECHNICIAN Oct 2012 - June 2014
[email protected] Date
DUTIES:
Diagnosis of desktop, application, networking and infrastructure.
of Birth: 9/8/1985
Maintaining a wide range of computer hardware and software programmers.
Gender: Male Responsible for diagnosing & resolving hardware, software & end user.
Working within TCP/IP network environment, including DHCP,
Nationality: Egyptian Deploying new hardware, server backups & new software & security risks.
Troubleshooting PC’s, laptops, Cables, Router, Switch and Small Servers.
Driver license: Yes Installing and Configuring new software on the network by remote services.
Provide technical support to learning labs, management and client network.
Visa: transferable Deployment System in the LAB's and management office by Ghost Server,
Acronis Server and Ghost server
visa Responsible for supporting Windows XP/Vista/Windows 7/Windows 8/office
2007,2010,2013 Windows Server, Small Business Server 2003/2008/2012,
Active Directory Server/Windows Mobile, Backup products, Anti-Virus
DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations.
Amr Mohamed IT
Administrator
